We are a Multi-Family Office founded by principals from a prominent business family in India. Our mission is to provide comprehensive wealth management solutions tailored to the unique needs of ultra-high-net-worth individuals and families.

As part of our growing team, we are seeking an Investment cum Operations Analyst to support our investment and operations teams. The ideal candidate will possess strong analytical skills, independent thinking, attention to detail and the ability to generate actionable insights that support investment & operational decisions. This role will give a broad-based exposure to the candidate regarding Family Offices. We value integrity, collaboration, and long-term commitment to both our clients and our team.

Name of Organization: Mephezalea MFO Singapore Pte Ltd

Experience: 0-4 years (Preferred Experience in Equity Research & Analysis)

Education: Bachelors or Master’s Degree in Finance / Economics/ Business / Accounting. Any level of CFA qualification will be an added advantage.

Designation: Investment & Operations Analyst

Key Responsibilities:

· Conduct comprehensive fundamental analysis of equities and other investment securities.

· Evaluate financial statements, market trends, economic indicators, and other data using publicly available sources and financial databases to formulate investment recommendations across various asset classes.

· Develop or assist in developing financial models to evaluate company performance and valuation metrics for equity investments.

· Produce timely and insightful investment reports, presentations, and briefs for investment team and clients.

· Collaborate closely with the investment team to support investment strategies and portfolio management decisions.

· Client On-Boarding: Ensure the client’s risk profile and investment policy statements are well documented.

· Interact with private banks or brokers for investment order placement and execution.

· Liaise with custodians, fund administrators and other service providers for portfolio reconciliation.

· Monitor the cash positions and reconcile the trades with internal records.

· Staying abreast of regulatory and legislative changes and industry developments relevant to family office businesses.

· Ensure data, records and document retention and safeguarding. Support for any concierge function for the Principal / Family Office.

Other Requisites

· Strong quantitative and qualitative analytical skills with keen attention to detail.

· Proficiency in financial databases such as Bloomberg, Refinitiv and FactSet.

· Excellent written and verbal communication skills, with the ability to convey complex information effectively.

· Intermediate/ Advanced user of MS Office Suite.

· Ability to thrive in a fast-paced environment, prioritize workload, and meet deadlines.

· Flexibility and adaptability to support organizational growth and capitalize on emerging opportunities.

· Strong interpersonal skills and a collaborative team player.

· Open to work on ad-hoc tasks as per organization’s requirements.

· Client Advisor Competency Standards - Assessments I & II (or must be obtained within 90 days of the start date)

· Clear regulatory, legal, and compliance history

Remuneration & Benefits

· Pay will be commensurate with knowledge & experience.

· Employee Health Insurance policy

Application Process

· Email your resume to Hiring Manager: [email protected]

· No cover letter is required

· We welcome any materials that highlight your skills in investment analysis and quantitative skills

· Due to the expected high volume, only shortlisted candidates will be contacted.

• Position: Operations Manager (Fast Food Chain)
• Working Hours:5 days, 8.30am- 6pm
• Salary: $6500 -$8000 + $500 transport allowance
• Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Established in 2005, Gordian Capital is Asia’s oldest, largest, institutional fund platform, currently managing in excess of USD$14bn across a number of funds and expanding at a brisk pace. In Singapore, we hold a Capital Markets Services License, are licensed with US SEC as a RIA and are licensed/registered with CSRC (China), FSA (Japan), SEBI (India) and ASIC (Australia) Our Fund Platform provides a regulated, physical and operational infrastructure for experienced investment professionals who wish to be based in Singapore, Tokyo or Hong Kong and focus on their skill set – research, asset selection and portfolio construction, whilst Gordian Capital handles fund establishment, tax, regulatory matters, compliance, middle and back office, investor relations and risk management We create and operate a variety of structures including hedge funds, long only absolute return funds, private equity, venture capital, real estate and private credit as well as special purpose vehicles, fund of funds and segregated portfolios. In order to meet the growing demand that we are experiencing, we are looking for operations people with initiative, who have experience in the alternatives business and are interested in growing with our company

The candidate will provide operational middle and back-office support including daily fund operations, trade settlement and business-related needs. The candidate will have opportunities to both learn and expand their knowledge of the operations workflow for hedge funds across different strategies, managed accounts and long only funds. This candidate reports to the Head of Operations – Public Markets.

· Involvement in the project management of fund/managed account launches

· Daily operational duties

· Trade reconciliation

· Calculation of internal daily NAV estimates

· Interaction with a wide range of service providers including but not limited to Prime Brokers, Custodians, Trustees, Executing Brokers, Fund Administrators

· Monitoring & performing monthly or intra month hedging

· Assisting auditors in the preparation of annual Financial Statements

· Performing KYC compliance checks & AML checks

· Preparation of newsletters for investors

· Ad-hoc duties including assisting in the preparation of marketing materials and short-term projects

Requirements

- Willing to work in accordance to the Japanese calendar

- Working hours are Mon – Fri 7am to 4.30pm

- Relevant studies, for example: accounting, finance, statistics, and or business

- Experience in trade execution, helpful

- Excellent analytical skills

- Ability to multi-task & work under pressure

- Detail-oriented, organized, meticulous and number savvy

- Strong work ethic and professional habits

- MS Office skills (especially Excel)

- Knowledge in VBA (preferred)

- Self-starter / Self-learner

- Works well in a small team and good team player

• Exceed sales targets by building a client base, analyzing data, managing promotions, staying updated on trends, and building relationships with local and VIP clients
• Resolve issues, provide service, maintain merchandising, and ensure store upkeep and repairs
• Manage store operations efficiently, minimizing costs for staff, shipping, and outsourced work
• Lead and motivate staff, resolve performance issues with HR, and oversee recruitment, training, and appraisals.
• Manage rosters and absences, ensuring adequate coverage without depending on agency staff.

Requirements:

• GCE 'O' Level and above
• At least 5 years of sales leadership experience in the luxury industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24125585

Responsibilities:

• Manage documentation of new incorporations and new fund establishments; support ongoing company and fund maintenance; review subscription and redemption agreements and maintain books & records for companies & funds; manage fund subscription and redemption; manage Board and Investment Committee meetings, minutes, and resolutions; annual corporate secretarial updates.
• Maintain accounts with banks and brokerages, including opening accounts, responding to bank queries, and preparing regular reviews.
• Oversee IT providers to implement security features and back-ups, and maintain websites.
• Manage purchase and sale of real assets, maintain inventory lists, and manage valuations.
• Manage new client onboarding and existing client reviews of KYC/AML/CFT/SOW/SOF; review transactional flows based on risk level and assessment.
• Prepare and submit regular reports to regulators (e.g. MAS, CIMA, BVIFSC) and authorities (e.g. CRS, FACTA, ES).
• Develop, maintain, update, and ensure adherence to a comprehensive risk management framework that integrates regulatory requirements, internal policies, and industry best practices.
• Continuously monitor and analyze regulatory updates, assess potential risks, and implement proactive strategies to ensure operational resilience and excellence.

Requirements:

• Experience in the operational administration of companies
• At least 5 years of working experience in Administration and Operations.
• Prior experience in Compliance and Internal Audit is a huge plus.
• Proactively anticipate, troubleshoot, overcome, and/or escalate client and product needs/issues
• High sense of urgency and good time management to prioritize tasks

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

A. VESSEL CHARTERING

· Manage and oversee all regional vessel fixtures for trade support.

· Ensure vessels fixtures are concluded with the most competitive market levels.

· Explore freight optimization options with all in house and third-party trades.

· Ensure all vessel fixtures are backed with the relevant CPA clauses protecting charterers.

· Ensure traders are fully kept abreast of all market fixtures and going fixture rates to help plan intended trades.

· Build and maintain close relationship and ties with ship brokers, technical owners, commercial owners, disponent owners and head owners.

B. CONTRACT MANAGEMENT

· Oversee Preparation of Contracts and contract counters with regards to agreed trade recaps and trade incoterms.

· Ensuring full alignment of Contract clauses as per agreed deal sheet and operative GTCs in company’s favour to minimize risk and costs (Demurrage, Laytime, Laycan, Legal etc).

C. TRADE FINANCE SUPPORT

· Work closely with Trade Finance team to fully understand the requirements of ops related documents to be produced under corresponding Import/Export Letter of Credit (L/C) formats for confirmation with counterparties for timely issuance of workable L/Cs prior to cargo delivery.

D. TRADE OPERATIONS EXECUTION

· Overseeing the handling of cargo operations efficiently from load to discharge ports.

· Managing and ensuring contractual quantity, quality and delivery date range are strictly adhered to.

· Liaise with counterparties (Trading/Shipbrokers/Owners/Terminal/Agents/Surveyors) to manage vessel nominations/acceptances, voyage/discharge orders, stowage planning, loading/ discharging berth schedules and operations, surveyor appointments, documentary and discharging instructions including discharging Letter of Indemnity (LOI), Heating requests etc)

· Managing In-Tank Transfer operations, Inter-Tank Transfer purchase and sale with counterparties and terminals.

· Working closely with Trader, surveyors and terminals in planning and managing inter tank transfer nominations from counterparties.

· Good knowledge and experience in handling cargo loss control issues, on ship and in tank.

· Ensuring all ops related invoices such as freight, inspection costs, agency and port costs etc are verified and processed for payments in a timely manner.

· Managing and giving a comprehensive weekly and monthly in-tank quantities and movement report.

· Providing operational support to traders in ensuring all contractual obligations are complied with.

E. DEMURRAGE AND POST FIXTURE CLAIMS MANAGEMENT

· Oversee the handling of all demurrage and ancillary ops related claims and recoveries, verify demurrage calculations, negotiating claims with Vessel Owners and trade counterparties to finalize claim amount for settlement.

· Close monitoring of incoming and outgoing payments for claims. Follow up and escalate where necessary

· Maintain a comprehensive historical and on-going claims record/register for reporting to HOD and management on a monthly basis

F. POST SHIPMENT CONSOLIDATION

· Post Shipment Consolidation: Manage/Update Shipment Excel Report (Load Details, Load and discharge window, incoterm, inspectors, load and discharge ports, load and discharge figures, Price and Costs).

· Managing and giving daily operations report to Line Manager and management.

G. RELATIONSHIP MANAGEMENT AND SOFT SKILLS

· Build and maintain effective relationship, communication and good rapport with colleagues, internal stakeholders, counterparties and external parties for efficient flow of all operations in achieving trade targets

· Good knowledge of Chinese market, counterparties, in-land operational trade flows, local stake holder management which includes agents, inspectors, port authorities, terminals, refineries etc

· Good command and usage of English language and basic Mandarin.

· Must possess a good team playing, listening, negotiation, time management, leadership and problem solving skills.

Job Description:

• Responsible for performing Credit Appraisal of Trade Finance Accounts, Retail loans/Syndicated/Bilateral loans.
• Responsible for all Credit administration related function pertaining to trade finance advances, retail loans, Syndicated/ Bilateral loans including
• Post sanction monitoring of corporate and retail credit accounts including verification of sanction notes and related documents before disbursal.
• Maintenance and safe custody of Credit file/ loan documents/ security documents etc.
• Monitoring of the credit portfolios to ensure prompt pre-emptive action so as to maintain quality of assets.
• Analyse financial statement of borrowal accounts for deviation with the sanction proposal.
• Ensure compliance of Loan Grading and provisioning as per MAS/RBI guidelines, whichever is more stringent.
• Monitoring of Early Warning Signal (EWS) and analysis of the alerts received with specific views and the impact on the credit quality of the loan.
• Follow up with the borrower/ Agent for regularisation of irregular loans as well as stressed assets for early resolution.
• Make unit visits as per terms of sanction.
• Follow up for compliance of other terms and conditions as per terms of sanction/Facility Agreement and perfection of security.
• Verification/Authorization financial payment messages and non-financial messages through Finacle.
• Follow-up on roll over notices, interest advice to borrowers and other lenders/participating branches
• Correspondence with borrowers/agents through email or phone calls for their confirmation on payment due or on clarification of various issues relating to different clauses of facility agreement, interest periods, compliance certificate etc.
• Preparation of regulatory returns (MAS, RBI) at stipulated intervals.
• Preparation of various returns and internal reports (including adhoc and miscellaneous reports for top management)
• Attending to Internal and External Audits and ensure rectification of deficiencies pointed out.
• Follow-up for submission of periodic financials and compliance certificates.
• Attending to credit related queries from regulators.
• Work closely with Senior Management to provide views and recommendations on market trends and conditions.

Requirements:

• Degree or equivalent preferably in the field of Banking and finance
• Banking experience of a minimum of 5 years in related field.
• Good understanding of financial statements
• Sound knowledge of banking systems/processes/procedures.
• Good management skills and analytical mindset, one who can effectively analyse a situation and make decisions to address issues/problem.
• Excellent communication and inter personal skills with the ability to Interact with all levels of staff and top management
• Sound knowledge of Microsoft applications: Excel/Word/PowerPoint.

The candidate should preferably have experience in different verticals such as International Banking, Computer Application and Business Management.

Interested candidates please email resume in MS Word format to [email protected]

Please state your last drawn and expected package, relevant skill sets and the position you are applying for.

Kindly attached a photograph of yourself on the resume.

Resumes collected will be kept in strict confidence and used for recruitment purposes only.

Opportunity for a Senior Operations Manager (SOM)

We are Energy. It is energy that propels people and the planet forward. Which is why we go to great lengths to bring only the cleanest, most cost-effective energy … to even the most challenging of situations.

WEnergy Global Pte Ltd is a leader in advancing a truly clean energy transition in Southeast Asia through smart solutions tailored to this archipelagic, dynamic region's unique energy challenges. We cover the full range of activities from design and engineering to financing and investment enabling hybrid powered off-grid and smart-tech micro-grids, or replacing conventional diesel with renewable energy sources powering island grids or building rooftop solar PV or wind systems on commercial and industrial buildings. We are using a versatile range of renewable energy technologies, advanced storage systems and smart financing to create world-class solutions for clean, reliable and affordable electricity for our consumers, communities and host countries. We are a thought partner for key decision-makers in policy development and technology choice, and assist with local capacity building to facilitate accelerated transition to resilient, productive, and sustainable lifestyles. Also refer to our website: www.wenergyglobal.com. Please also visit our social media pages on LinkedIn, Facebook, Instagram and TikTok.

The Company’s Headquarters is in Singapore and has teams of specialized staff in Singapore, Philippines and Indonesia. Our corporate culture is shaped by brilliant minds from 7 different countries and embraces international principles of good governance. WEnergy Global is a shareholding partner of CleanGrid Partners Pte Ltd, a joint venture company with the Tokyo Electric Power Corporation PowerGrid Inc. (TEPCO-PG). The Company is winner of the Winsemius Awards 2016 and 2022 of the Dutch Chamber of Commerce (DutchCham) Singapore, Singapore APEX Award 2016 of the Singapore Business Federation and the Erasmus Energy Business Award 2014 of the Rotterdam Business School, The Netherlands.

To power the business expansion, we have an opportunity for a credible and talented Senior Operations Manager (SOM) to join our Company and become a member of the Management Team in Singapore.

Position Overview: The Senior Operations Manager will play a pivotal role in overseeing the execution and optimization of multiple renewable energy projects across various regions. This position requires expertise in project planning, operational efficiency, and resource management to deliver projects on time and within budgets. The SOM will harmonize workflows, streamline subcontractor activities, and ensure cost-effective procurement to create economies of scale. As a member of the Management Team, the SOM will provide critical insights on financial performance, risk management, and operational improvements. This role demands a dynamic leader with a deep understanding of renewable energy operations and a proven ability to manage complex, multi-country portfolios.

Key Responsibilities:

(i) Master Project Planning and Oversight:

Develop and manage a Master Gantt chart for projects across business verticals. Develop and/or use existing tools and methods to optimize cost, time, and quality while aligning engineering, procurement, and construction phases across countries. Consolidate purchasing needs for economies of scale, resolve scheduling conflicts, and address resource bottlenecks. Track milestones and provide progress updates to the Management Team.

(ii) Workflow & Process Optimization:

Identify and address inefficiencies at project and SPV levels and implement improvements through harmonised procedures. Introduce automation tools to enhance monitoring and performance. Establish KPIs to track efficiency and synergies, and collaborate with department heads to incorporate best practices for productivity and teamwork.

(iii) HR Resource Allocation:

Coordinate with departments to forecast and allocate personnel for project execution and SPV operations, adjusting staffing based on project phases. Monitor performance, address skill gaps, and optimize team assignments by working with and through heads of departments.

(iv) Subcontractor Harmonization:

Establish performance benchmarks and enforce standards across regions and asset types. Monitor regional labour costs and maintain country-specific contractor charges. Standardize construction activities, develop a robust contractor database, and implement a safety program compliant with ISO, OSHA, and other certifications.

(v) Cash Flow & Financial Planning:

Create portfolio-level cash flow forecasts, accounting for schedules, material purchases, and labour costs. Monitor expenditures against budgets, adjust plans as necessary, and provide financial updates to the Management Team, highlighting risks. Develop contingency strategies to manage cost overruns effectively.

(vi) Risk Identification & Mitigation:

Identify and monitor portfolio-level risks, such as resource shortages, supply chain and logistics issues and regulatory challenges, and develop comprehensive mitigation strategies and contingency plans. Ensure compliance with local laws and industry standards to minimize legal and operational risks.

Reporting:

The Senior Operations Manager reports directly to the CEO and attends weekly Group Management Team Meetings.

Competences & Capabilities:

· Master’s degree in engineering, industrial-business administration, or a related field, preferably combining engineering with business.

· Minimum 10 years in the renewable energy sector, with at least 5 years in a senior role, preferably in the Asia-Pacific region.

· Experience in managing construction and/or renewable energy projects in challenging environments.

· Strong in budget management, financial analysis, and strategic operations planning.

· PMP Certification, Six Sigma, and Operations Excellence/Safety Management certifications.

· Excellent leadership, communication, and interpersonal skills.

· Ability to adapt in a fast-paced environment and a commitment to diversity and sustainability.

Compensation and Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance, participation in Employee Shareholding Programme, and professional development opportunities.
• Relocation assistance, if applicable.

Location

The position is located at the WEnergy Global Headquarters in Singapore. Travelling within ASEAN countries, including remote sites, will be required from time to time.

Application and Contact

Please send us your application letter and comprehensive resume to [email protected] with mention of “SOM Application – WEnergy Global” in the subject of the email or letter. Application without a cover letter will not be considered by the Company. Your cover letter shall clearly describe your motivation, fit-for-purpose reasoning and compliance with the above roles and qualifications. Or via courier to following address: WEnergy Global Pte Ltd, ALICE @ Mediapolis, 29 Media Circle #04-18, Singapore 138565.

Closing Date and Procedure: December 31st, 2024. The final selected candidate is expected to commence employment within two (2) months from signing the employment agreement, pending document verification and (if required) an approval of an Employment Pass by the Government of Singapore.

WEnergy Global Group has a diverse/multicultural environment and is proud to be an equal opportunity employer. All qualified and experienced applicants will receive consideration for employment without regard to race/ethnicity, religion, gender, sexual orientation, national origin, disability, marital status or age.

KEY ACCOUNTABILITIES

• Oversees and plays an integral part in the development and implementation of CX strategy and plans, ensuring all areas of the business from product proposition development, digital and channel services, sales and marketing, branding and communications, customer communications and contact points, claims and operations are interrelated and integrated to relay one seamless CX.
• Champions the Voice of Customer (VOC) programme and feedback is collected, analysed and disseminated into the business for consideration / execution and delivery.
• Manages the ongoing synthesis of relevant Customer data, business analytics and intelligence, to increase effectiveness and efficiency, vision and principles and uplift CX and Customer Loyalty.
• Designs and develops best in class digital customer experiences across all technology driven interfaces.
• Manages all user experience, working with IT to ensure simplicity of all front end design, and that the customer is at the heart of all design.
• Manages customer communication touchpoints including but not limited to service & customer information emails, app communications, Chatbot & LiveChat.
• Manages the Service Call Centre, ensuring customer service levels are kept above industry benchmarks. Further, the role ensures the right protocols/procedures for front-line facing employees to enhance the customer experience.

QUALIFICATIONS / EXPERIENCE

• Bachelor’s or master degree in business, marketing, communications, public relations or related field.
• A 10+ year career, preferably spanning both line and staff functions, with demonstrable operational and public-facing results.
• Proven experience in transforming customer operations and services, leading to measurable improvement in the end-to-end customer experience, preferably along with a reduction in related expenses.
• Experience influencing large customer-facing teams with metrics that demonstrate improvements in both customer satisfaction and cost management.

KNOWLEDGE & TECHNICAL SKILLS

• Ability to oversee customer research and analysis, able to develop, implement, and cause adjustment to functional strategies and plans to ensure competitive pricing, customer satisfaction, innovative product development.
• Experience managing Voice of Customer Programs
• Ability to oversee the development and initial implementation of UX opportunities that meet the growth objectives of the business.
• Ability to manage performance data, analyse and report results e.g. NPS, CXI and recommends/takes corrective actions to ensure the achievement of mission and CX objectives.
• Ability to people manage and lead a large team as well as projects
• Strong digital know how

Responsibilities

• Support the implementation of patient-driven initiatives by working closely with various sections in-charge to align processes and workflows.
• Work with various sections in-charge to drive new services and to ensure revenue generation.
  Assist sections to derive and drive business case for new services.
• Maintain close supervision on financial performance and where appropriate, work with sections in-charge to institute strategic approaches on cost recovery and sustainable profitability.
  Responsible for the supporting the procurement related to strategic projects.
• Lead and manage projects as assigned - Work with sections in-charge to establish context, develop project plan with goals and targets, and secure approval for project, also to oversee projects from start to end.
• Support department through upcoming changes to major clinical systems via training, supporting infrastructural changes and formulation of new processes.

Requirements

• Degree in Business, Management, Healthcare or related field
• At least 7 to 8 years of working experience, preferably in the healthcare industry
• Possess healthcare operational experience and comfortable in leading a team

To apply, please visit www.gmprecruit.com and search for Job Reference: 25004.
To learn more about this opportunity, please contact XinYi at [email protected].

We regret to inform that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Position Overview:

You would be working closely with the operations team and be exposed to a full suite of operations functions in a regulated financial institution. You should be eager to learn, to be exposed to different processes and cross functional teams, and enjoy working in a fast-paced environment with a group of exceptional self-starters who want to make a difference.

Principal Duties and Responsibilities:

• Trade execution and settlement: monitor and execute trade instructions for various securities
• Reconciliation: perform daily reconciliation of client assets including but not limited to fiat currency, digital payment tokens, traditional securities, funds, structured products and security tokens
• Reporting: generate accurate and timely reports for internal and external stake holders
• Corporate Actions: handle corporate actions related to assets under custody
• Client Service: Provide timely and accurate information to clients on trades and resolve an issues or concerns
• Risk Management: Understand enterprise risk managements and apply to daily job tasks
• Documentation: Maintain accurate and comprehensive records of all transactions.
• Collaboration: collaborate with both internal cross functional teams and external stakeholders on process improvements, system enhancements
• Process improvement: drive projects to improve efficiency and accuracy of actuals tracking through automation and system interfacing
• Perform other related duties as may be assigned from time to time.

Qualifications & Skills:

• Penultimate or final year student from a recognized university
• Proficient in Microsoft Office – especially excel. Familiarity with Macros and VBA will be a plus
• Highly motivated individual who exercises initiative and willingness to take on tasks to broaden exposure and learning experience
• Essential attributes: critical thinking, problem-solving skills, meticulous, resourceful, independent

The Operations Executive plays a crucial role in ensuring the smooth and efficient execution of our bunkering operations, focusing on vessel scheduling, daily operations, conflict resolution, and customer relationship management. This position requires a detail-oriented and organized individual with strong communication and problem-solving skills. The Operations Executive will collaborate closely with various internal and external stakeholders to ensure timely deliveries, accurate documentation, and optimal resource utilization.

What you will be doing:

Data Management:

• Ensure all data is entered accurately and promptly into the company's systems.
• Maintain up-to-date records of deliveries, and inventory.

Bunkering Coordination:

• Coordinate with shipping agents to obtain accurate vessel ETAs.
• Liaise between charterers and the shipping team to ensure smooth communication and alignment.
• Address any issues that may arise and mediating the situation

Vessel Scheduling:

• Efficiently schedule vessels to meet delivery timelines and optimize resource utilization.
• Coordinate with port authorities, agents, and other stakeholders to ensure smooth vessel operations.

Daily Operations Management:

• Oversee daily operations, including loading, unloading, and vessel movements.
• Monitor vessel performance and address any operational challenges.
• Ensure compliance with safety regulations and company procedures.

Conflict Resolution:

• Effectively manage conflicts and disputes related to bunkering operations.
• Liaising with internal and external stakeholders to reach mutually agreeable solutions.

Customer Relationship Management:

• Build and maintain strong relationships with customers.
• Address customer inquiries and concerns promptly and professionally.
• Ensure customer satisfaction with our bunkering services.

Duty:

• Rotational 24-hour duty, primarily being on standby
• Responsible for providing support and addressing urgent issues.

What we are looking for:

• Preferably Diploma in Maritime Studies, or a related field.
• Preferably 2+ years of experience in bunkering operations or a similar role.
• Fresh graduates are welcome to apply and will be provided on the job training
• Effective communicator with strong English writing and speaking skills
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Experienced in conflict resolution and customer relationship management.

1. Trouble-shooting, repairing & maintenance for

ship automation

2. Degree / diploma in electrical automation or

equivalent

3. Min. 3 years relevant site experience in a ship

automation engineering

4. Independent, strong technical competence, can

do overtime if necessary

5. Class 3 driving license and navigation

equipment experience preferred

6. Only Singaporean or Singapore PR

7. Can start work immediately

(Western Cuisine)

• 6 days
• Tue to Sun, 1130am - 1030pm (2 hr break)
• Tanjong Pagar / Tanglin
• S$ 3,000 - 3,500

Responsibilities:

• Overseeing restaurant operations and ensuring a smooth flow
• Team management
• Customer service, serve and clear tables
• Maintain hygiene and cleanliness.

Requirements:

• Min. 2 years relevant experience

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

(Western Cuisine)

• 6 days
• Tue to Sun, 1130am - 1030pm (2 hr break)
• Tanjong Pagar / Tanglin
• S$ 3,000 - 3,500

Responsibilities:

• Overseeing restaurant operations and ensuring a smooth flow
• Team management
• Customer service, serve and clear tables
• Maintain hygiene and cleanliness.

Requirements:

• Min. 2 years relevant experience

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Your new company

My client is an Italian-based global food corporation.

Your new role

As the Sales & Operations Assistant, you will support the Sales & Commercial teams on sales activities, including sales reports, coordinating sales orders, managing invoicing process and maintaining good relationships with customer databases.

What you'll need to succeed

At least 1–2 years of sales or operations experience within the FMCG sector, ideally F&B industries.

What you'll get in return

Up to monthly base salary of SGD4,000 base + Bonus

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

EA Reg Number: R1987830

EA Licence Number: 07C3924

Company Registration No: 200609504D

We are looking for a passionate and self-driven individual to join our Insurance Operations Team (Regional). In this role, you act as an important liaison between Insurance advisors, insurer providers, and regional colleagues. The main function of this position includes the following:

• Handling the documentation and submission of new insurance business
• Handling enquiries from Insurance Advisors
• Comfortable with liaising with external counterparties pertaining to client’s policy administration
• Handling day-to-day tracking of insurance submission status
• Processing of monthly commission reports
• Quality control and system improvement
• Project testing and User Acceptance Testing
• Assisting Team Manager in ad-hoc duties

Requirements

• Diploma/Degree in Banking & Finance/Business Administration
• A good team player who can work independently and diligently
• Meticulous and enjoys working with documents
• Able to work well in a fast pace environment with little supervision
• Self-motivated and able to multi-task.
• Strong sense of responsibility
• Good communication and team building skills
• Competent with MS Excel and Word
• Preferably has some experience in Insurance operation
• Fresh graduates are welcome to apply

This role offers the opportunity to work closely with trading desks, international and onshore clients, custodian banks, external brokers and exchanges. You will be responsible for managing pre-matching and settlement of client trading and driving efficiencies and process enhancements in day-to-day operations.

• Opportunity to work in a global financial services group operating in 34 markets
• Key role supporting equities trading in Asian markets including China, Hong Kong, Japan and Singapore
• Broad exposure to post trade operations for equities in a collaborative and fast paced environment

What you'll do:

As an Equities Operations Specialist, you will play a pivotal role within the team based in Singapore. Your primary responsibility will be supporting equities trading in Asian markets including China, Hong Kong, Japan and Singapore. You will collaborate closely with various stakeholders such as trading desks, international and onshore clients, custodian banks, external brokers and exchanges. Your expertise will be crucial in managing pre-matching and settlement of client trading. Furthermore, you will be instrumental in driving efficiencies and process enhancements in daily operations while also supporting change initiatives as a subject matter expert.

• Handling post-trade life cycle controls for equities trading in global markets
• Managing trade allocation, booking, settlement, funding, reconciliation and client management
• Working closely with the trading desks, international and onshore clients, custodian banks, external brokers and exchange
• Managing pre-matching and settlement of client trading
• Driving efficiencies and process enhancements in day-to-day operations
• Supporting change initiatives as a subject matter expert

What you bring:

The ideal candidate for the Equities Operations Specialist role brings a wealth of experience from the financial sector. With at least 5 years' experience handling post-trade equities operations ideally in a settlement's capacity, you have developed a strong understanding of control and risk frameworks within banking operations. Experience working with Asian markets, particularly China, Hong Kong and China Connect would be highly beneficial. Your ability to manage multiple tasks simultaneously while maintaining attention to detail will set you apart.

• Minimum of 5 years’ experience in handling post trade equities operations ideally in a settlement’s capacity
• Strong understanding of control and risk frameworks within banking operations
• Experience in Asian markets, especially China, Hong Kong and China Connect is advantageous

What sets this company apart:

Our client is renowned for bringing together diverse people and empowering them to shape all kinds of possibilities. They are committed to accelerating digitalisation, sustainability and social impact for the benefit of their people, customers, shareholders and communities.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

This role offers an exciting opportunity to be part of a global team, working in a fast-paced environment where your expertise in trade operations will be highly valued. You'll have the chance to work with a diverse group of professionals and contribute to the success of the business by ensuring smooth operations and effective communication across all levels.

• Opportunity to work in a dynamic, fast-paced environment
• Be part of a diverse and inclusive team
• Contribute significantly to business success

What you'll do:

As a Trade Operations Analyst, you will play a crucial role in ensuring the smooth operation of all trading activities. Your excellent communication skills will be put to use as you liaise with various stakeholders, from traders to regulators. You will be responsible for identifying and resolving any issues that may affect trading operations, maintaining accurate records, and collaborating with other teams to improve operational efficiency. Staying updated on market trends and regulatory changes will also be part of your daily responsibilities.

• Ensure smooth operation of all trading activities
• Communicate effectively with various stakeholders
• Identify and resolve any issues that may affect trading operations
• Maintain accurate records of all trading activities
• Collaborate with other teams to improve operational efficiency
• Stay updated on market trends and regulatory changes

What you bring:

The ideal candidate for the Trade Operations Specialist role brings strong knowledge of trading operations, excellent communication skills, and the ability to identify and resolve issues efficiently. Your experience in record keeping will be invaluable in this role, as well as your ability to collaborate effectively with other teams. Knowledge of market trends and regulatory changes is also essential.

• Strong knowledge of trading operations
• Excellent communication skills
• Ability to identify and resolve issues efficiently
• Experience in record keeping
• Ability to collaborate effectively with other teams
• Knowledge of market trends and regulatory changes

What sets this company apart:

This company prides itself on its commitment to diversity and inclusion, providing a supportive and collaborative work environment where everyone's voice is heard. They offer flexible working opportunities, generous pensions contributions, and training opportunities for their employees. Their dedication to employee growth leadership is evident in their supportive leadership style.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

What you'll do:

As a Credit Loan Operations Analyst, your role will be pivotal in managing the full spectrum of credit operations within the organisation. You will be entrusted with the responsibility of executing comprehensive credit operations processes from underwriting to documentation and monitoring. Your expertise will also extend to managing various loan operations activities. Collaborating with internal stakeholders will form a significant part of your role as you work towards ensuring timely processing of credit and loans transactions. Monitoring credit exposures and identifying potential risks wi

Your commitment to compliance will be crucial in adhering to regulatory requirements related to credit and loans operations. Furthermore, your ability to drive process improvements will contribute significantly towards enhancing operational efficiency.

• Execute end-to-end credit operations processes including underwriting, documentation, and monitoring.
• Manage loan operations activities such as loan booking, disbursement, repayment processing, fee collection and collateral management.
• Collaborate with internal stakeholders including relationship managers, risk management, compliance, and legal teams to ensure timely and accurate processing of credit and loans transactions.
• Monitor credit exposures, loan portfolios, and trade finance transactions to identify potential risks and implement appropriate risk mitigation strategies.
• Ensure compliance with regulatory requirements, internal policies, and procedures related to credit and loans operations.
• Provide coverage and support to other team members where necessary.
• Drive process improvements and automation initiatives to enhance efficiency and effectiveness in credit and loans operations.
• Handle governance related activities such as start of day and end of day checking, monitoring and reporting.

What you bring:

As the ideal candidate for the Credit Loan Operations Analyst role, you bring a wealth of experience in banking operations, specifically in Credit and Loans Operations. Your strong understanding of credit risk management principles, loan documentation and processes will be key to your success in this role. Your excellent communication and interpersonal skills will enable you to collaborate effectively with cross-functional teams. Your ability to plan, prioritize work efficiently, manage time effectively, and pay exceptional attention to detail will be highly valued. Your proficiency in using banking systems and Microsoft Office suite will be beneficial, as will your knowledge in LIQ system. Your excellent analytical, problem-solving skills will be crucial in this fast-paced environment. A proven track record of process improvement and project management initiatives will further underscore your suitability for this role.

• Bachelor’s degree or higher with at least 5 years’ working experience in banking operations with a focus on Credit and Loans Operations.
• Strong understanding of credit risk management principles, loan documentation and processes.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Ability to plan, prioritize work efficiently, manage time effectively, and pay exceptional attention to detail.
• Proficiency in using banking systems and Microsoft Office suite. Knowledge in LIQ system is beneficial.
• Excellent analytical, problem-solving skills with the ability to work effectively under pressure.
• Proven track record of process improvement and project management initiatives.
• Good understanding and knowledge of OFAC/Anti-boycott/Anti-Money Laundering/High Risks Transaction.
• Sound knowledge of regulatory requirements and industry best practices in credit and loans operations.

What sets this company apart:

Our client is a leading global bank that prides itself on its commitment to providing high-quality services to its customers. They are known for their inclusive work culture that values diversity and promotes professional growth. They offer a supportive work environment where innovation is encouraged, and employees are empowered to make a difference.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

PURPOSE:

As our Operations Support Executive, your role is pivotal in ensuring stability, security and performance of our end users across APAC and regional entities. You will collaborate with local and regional technology teams to implement, maintain and optimize endpoint solutions to our staffs. The ideal candidate needs to be highly independent, will possess strong technical acumen, thirst for curiosity and a commitment to delivery quality outputs

RESPONSIBILITIES & TASKS:

• Provide guidance to IT Support Engineers and Helpdesk, working closely to troubleshoot and resolve issues promptly.
• Implement, manage and deploy endpoint solutions to end users in accordance to internal roadmap
• Provide technical support to end user requests and manage user expectations.
• Key contributor for supporting Microsoft solutions not limiting to M365 Admin Center (Intune, MDM, SharePoint & Teams)
• Manage relationships with internal business teams and outsources vendors to ensure timely support and resolution of issues.
• Crafting new guidelines, reviewing existing documentations to keep up to date with evolving times.
• Taking lead in service improvements to strive for optimum performance for existing processes and new solutions.
• Collaborate with different business departments to support company events and VIP meetings.
• Willing to travel and support different office locations within Singapore.
• Any other ad hoc tasks assigned by supervisor.

WHAT WE ARE LOOKING FOR:

• 3 or more years of related IT experience
• Degree in Information Technology / Engineering, or relevant qualifications.
• ITIL certified is an added advantage
• Proven experience in a senior engineer or team leader role. Field experience in Microsoft 365 Office Suite, SharePoint, Power Apps, Admin Centre
• Proficient in Active Directory, Exchange, SCCM, Win10 and Win11 OS. (Powershell and Windows scripting is an added advantage)
• Experience in managing internal/external stakeholders and vendors
• Experience in leading a team to support VIPs would be advantageous
• Strong service ethic and great communication skills
• Passionate about delivering quality no matter the scale of the task
• A detail oriented self-starter, down to earth and open-minded
• Team player, resourceful and able to work independently with ambiguity under tight schedules

What you'll do:

As a Loans Operations Analyst, your role will be pivotal in managing the full spectrum of credit operations within the organisation. You will be entrusted with the responsibility of executing comprehensive credit operations processes from underwriting to documentation and monitoring. Your expertise will also extend to managing various loan operations activities. Collaborating with internal stakeholders will form a significant part of your role as you work towards ensuring timely processing of credit and loans transactions. Monitoring credit exposures and identifying potential risks will also fall under your purview. Your commitment to compliance will be crucial in adhering to regulatory requirements related to credit and loans operations. Furthermore, your ability to drive process improvements will contribute significantly towards enhancing operational efficiency.

• Execute end-to-end credit operations processes including underwriting, documentation, and monitoring.
• Manage loan operations activities such as loan booking, disbursement, repayment processing, fee collection and collateral management.
• Collaborate with internal stakeholders including relationship managers, risk management, compliance, and legal teams to ensure timely and accurate processing of credit and loans transactions.
• Monitor credit exposures, loan portfolios, and trade finance transactions to identify potential risks and implement appropriate risk mitigation strategies.
• Ensure compliance with regulatory requirements, internal policies, and procedures related to credit and loans operations.
• Provide coverage and support to other team members where necessary.
• Drive process improvements and automation initiatives to enhance efficiency and effectiveness in credit and loans operations.
• Handle governance related activities such as start of day and end of day checking, monitoring and reporting.

What you bring:

As the ideal candidate for the Credit Operations Analyst role, you bring a wealth of experience in banking operations, specifically in Credit and Loans Operations. Your strong understanding of credit risk management principles, loan documentation and processes will be key to your success in this role. Your excellent communication and interpersonal skills will enable you to collaborate effectively with cross-functional teams. Your ability to plan, prioritize work efficiently, manage time effectively, and pay exceptional attention to detail will be highly valued. Your proficiency in using banking systems and Microsoft Office suite will be beneficial, as will your knowledge in LIQ system. Your excellent analytical, problem-solving skills will be crucial in this fast-paced environment. A proven track record of process improvement and project management initiatives will further underscore your suitability for this role.

• Bachelor’s degree or higher with at least 5 years’ working experience in banking operations with a focus on Credit and Loans Operations.
• Strong understanding of credit risk management principles, loan documentation and processes.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Ability to plan, prioritize work efficiently, manage time effectively, and pay exceptional attention to detail.
• Proficiency in using banking systems and Microsoft Office suite. Knowledge in LIQ system is beneficial.
• Excellent analytical, problem-solving skills with the ability to work effectively under pressure.
• Proven track record of process improvement and project management initiatives.
• Good understanding and knowledge of OFAC/Anti-boycott/Anti-Money Laundering/High Risks Transaction.
• Sound knowledge of regulatory requirements and industry best practices in credit and loans operations.

What sets this company apart:

Our client is a leading global bank that prides itself on its commitment to providing high-quality services to its customers. They are known for their inclusive work culture that values diversity and promotes professional growth. They offer a supportive work environment where innovation is encouraged, and employees are empowered to make a difference.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

What you will do:

Installs more complex required system field devices and commissioning using standard configuration and commissioning tools. Troubleshoots and resolves problems. Responds to basic warranty calls. Keeps JCI, contractors, and the customer informed of job progress and issues as needed.

How you will do it:

• Responsible for attending to system breakdown calls and carry out scheduled preventive maintenance.
• Coordinate and monitor work progress with the customer and relevant parties for information to expedite installation and supervise sub-contractors work at the site.
• Check and ensure all installations conform to project specifications, and be able to manage system applications, drafting, database generation and commissioning of the systems under your care.
• Perform 24/7 standby duty for complaint and breakdown.
• Ensure safety procedures and conduct during service or repair.

What we look for:

• ITE/Diploma with minimum 1 year’s relevant experience handling preventative maintenance, repair, installation, commissioning, and general servicing activities.
• Service experience in the fire protection field/BMS/Security systems required for this role.
• Willing to standby and back up after office hours
• Willing to learn new things with good attitude.
• Entry level candidate are welcome to apply.

Job Descriptions:

• Ensure smooth daily administration and operation of the office.
• Planning and implementing the global administrative and general affairs management system, including the establishment of various standard forms, meeting SOP, introduction, and teaching of clerical tools, etc.
• Upkeep cleanliness and maintenance of facilities including liaising with vendors, upkeep of first aid supplies and fire-fighting equipment, ensuring reception and meeting rooms readiness at start and end of day.
• Record and update office inventory, ordering of stock.
• Manage procurement and replenishment of office, centers’ required consumables, stationery, and supplies.
• Provide logistics support such as room booking, prepare beverages, projector etc.
• Diary management and arranging appointments, booking meeting rooms and conference facilities.
• Other duties as assigned by Senior Management.

Job Requirements:

• 3-5 years relevant experience, such as co-working or sharing office management experience.
• With developed global administrative affairs, property management capabilities and SOP establishment experience is a plus.
• With project management experience is a plus.
• With office renovation experience is a plus.