Responsibilities:

· To handle order processing and expedite customers’ orders to ensure on-time delivery of goods

· Prepares the necessary paperwork, such as delivery orders, invoices, and other documents for air or sea freight arrangements.

· Liaise with internal departments to expedite the sales order.

· Perform any other admin duties as assigned

· Maintain a good filing system of customers’ buying history from SLS

Requirements:

· At least GCE “O’ levels or equivalent

· At least 2 years working experience in customer service

· Possessing shipping knowledge on Malaysia Import and Singapore Export is added advantage

· Pleasant personality and customer service oriented

· Able to work independently as well as in a team

· Proficient in MS Excel and Word

· Knowledge on JD Edwards will be an added advantage

· Must be willing to work in Tuas

Other details

· Company transport provided at Jurong East, Choa Chu Kang and Woodlands

· Continuous training & development opportunities available

The Job:

• Manage & supervise SCC with resourceful planning on scheduling, monitoring via GMSS & Pronto System, including carrying out Customers Survey to measure the service level with aim of improving SCC
• Consolidating and analysising of data; improve the work flows and maximize the productivity and efficiency of service department
• Reports generation, to track service performance, support decision-making and ensure regulatory compliance.
• Tender participation in after-sales services

The Person:

• Able to work under pressure
• Bachelor of Science in Office Administration; 2-Years Certificate in Computer Secretarial, or relevant
• 2-4 years experience in the Material Handling Industries, skilled in operations Management, understanding both internal & external needs to meet expectations
• Soft skills, able to transfer skills, expertise and knowledge to all team members

- Handling Customer complaints on daliy basis

- Create & Manage Case ID (Locally & Factory) on MAA ONE PLATFORM when having requested job

- Onsite Installation/Delivery/Demo/ during office hour when required

- Onsite Maintenance/Repair during office hour or after office hour when required

- Bi-weekly meeting report of Technical Guidelines on Case ID

- Prepare Document of Acceptance Test Protocol (ATP) & Preventive Maintenance Check List (PM Check List) when required

- Scan & Upload Service Report/ATP/PM/DO to NAS/MAAONEPLATFORM when required

- File in Hardcopy Service Report/ATP/PM/DO to Folder when required

- Checking of demo equipments: JUSHA PC & GPU BOX & JUSHA MONITORS & EPSON DISC PRODUCER

- Onsite DVD/USB counter record update & sign the log check with customer

- Preventive Maintenance jobs

Roles & Responsibilities

Required Skills:

• A logical and systematic approach to work;
• Good time management ability;
• The ability to effectively solve issues and make decisions, as well as think laterally and offer creative solutions that may arise in freight transportation;
• Commercial awareness and numeracy skills;
• Negotiation and analytical skills;
• Some degree of IT literacy and the ability to handle electronic data;
• The ability to manage change;
• Strong interpersonal skills and the ability to work well as part of a team, as well as manage people;
• Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail;
• A positive attitude to continued learning.

Requirements:

• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 1 Year(s) of working experience in 3PL Logistics Service Sector is required for this position.
• Experience in Chemical Industry is an advantage
• Familiar with business softwares: WMS/EOS/JDA/SAP is preferred.
• Preferably Non Executive specialized in Logistics/Supply Chain or equivalent

Duties and Responsibilities

A) Primary

(1) Seek to maximize customer satisfaction in areas with potential and existing customers.

(2) Establish and maintain good relationship with potential and existing customers.

(3) Monitor sales targets and payment collection.

(4) Handle customer complaints.

(5) Assist in collection of overdue invoices.

(6) To assist in new products requirement, sample control and sales tracker.

(7) To assist in marketing and sales support.

(8) To support local sales, WIP and other Business Units.

(9) Liaise with customers directly for delivery & information.

(10) Ensure all orders are processed promptly and telephone orders are handled efficiently with use of good telephone techniques, customer service, speed and accuracy.

(11) Manage enquiries and after-sales comments from customers and effectively manage them internally.

(12) To responsible for customer demand planning and finished goods management/tracking.

B) Secondary

(1) Any other duties assigned from time to time.

Qualifications:

(1) Minimum “O” level.

Experience/Skills Required :

(1) Well versed in PC software.

(2) Good communication and interpersonal skills. Excellent communication skills in English and Mandarin.

(3) Minimum 1~2 years of experience in a similar capacity.

Job Scope

· Act as the primary point of contact for customers regarding shipment inquiries, order status, and

delivery timelines.

· Handle customer complaints and provide effective solutions in a professional and timely manner.

· Monitor and manage the end-to-end logistics process, including order entry, tracking, invoicing

and confirmation.

· Ensure that customer orders are processed accurately and within the expected timeline.

· Work closely with warehouse, transportation, and 3PL to ensure timely and efficient delivery of goods.

· Communicate with carriers and freight providers to resolve any issues related to shipments, such as delays

or damages.

· Prepare, verify, and maintain shipping documents, invoices, and customs clearance papers when required.

· Generate regular reports on delivery performance, customer feedback, and operations efficiency.

· Identify potential bottleneck in the supply chain and propose corrective actions.

· Escalate critical issues to appropriate departments or management when necessary.

· Gather feedback from customers to improve service quality and logistics processes.

· Stay updated on industry trends and best practices in logistics and customer service.

· Any other duties as assigned by the Reporting Officer

Job Summary:

• As a Service Engineer, you will play a critical role in maintaining the operational efficiency of our equipment.
• Your expertise will ensure that our services remain top-notch, directly impacting our client satisfaction and operational success.

Key Responsibilities:

• Conduct periodic inspections, repair, service and maintenance of Musasino equipment to ensure reliable operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.

Job Requirements:

• Fresher or related marine engineer experience are welcome.
• A minimum of a Diploma in Engineering (Electrical, Electronics, Mechanical, Mechatronics) or equivalent educational background.
• Ability to work overtime and weekends when required.
• Willingness to travel overseas for an assignment as required.
• Ability to work independently and under pressure, delivering quality results within tight schedules.
• Team player.

Highlights:

• Gross Salary: S$3000 to S$4000/ month
• Working Day: 5 days
• Working Hour: 8am to 5pm
• Overtime paid when working outside of working hours (include Weekend/ Public Holiday)
• Dental and Medical Benefits
• AWS

ob Description & Requirements

The position holder is responsible for helping an organization create and execute schedules, manage company budgets, greet and communicate with staff and guests, and maintain effective workflow in the office. He/She may also take on many other duties regularly associated with office management, including filing, creating memos and reports, and performing other clerical duties. He/She needs to provide office support to either an individual or team which is vital for the smooth running of a business. Their duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.

Key Tasks:

• Handle all incoming calls and assist accordingly
• To check all service reports & input into the database
• Forward reports to Service Manager and Engineers and arrange follow-up with service terms
• Assist sales and project with contract renewal and to quote
• Preparation of service agreements and work orders for submission
• Assist in purchase request form service and send back to HQ for PO generating and get PO signed
• To receive all DLPs from HQ and follow up with Manager

Requirements:

• Candidate must possess basic intermediate certificate in accounting or certified in office administration.
• Minimum 2 years of experience is required for this field.
• PC literate (Microsoft Word, Excel, and PowerPoint).

Personal Competencies:

• Possess initiative and the ability to work independently
• Team player with good interpersonal skills
• Able to work with minimum supervision
• Able to communicate to all level
• Positive attitude and self-motivated personality

Job Highlights:

• Positive working environment
• 5 Days Work Week
• Attractive job package
• Flexible Work Arrangement (FWA)
• Age-Friendly Workplace Practices

• Provide pre-sales and after-sales support to all HVAC/ACMV projects.
• Manage the Service Team in executing project plans, timelines, cost preparations and resources requirement.
• Provide technical support and clarifications to the Customer Service in producing comprehensive quotations to the clients.
• Address and resolve project administrative issues that may arise during project execution.
• Liaise with vendors and suppliers to prepare necessary equipment required for the project.
• Actively follow-up and resolve customer service-related issues / concerns.
• Attend internal and external meetings with stakeholders to resolve service operational matters.
• Oversee project execution and ensure service completion are within schedule.
• Ensure off-site operations are scheduled in accordance with customers' requirements.
• Ensure customers' requirements are clearly coordinated and communicated with the Service Team.
• Conduct site survey to accurately plan and allocate manpower resources for all Service jobs.
• Ensure Service projects are in compliance with all internal and project site SQE rules & regulations.

Objectives of the position:

The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities:

• Order processing, generate invoices, and credit/debit notes
• Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
• Shipment arrangement example like liaising with the 3rdparties providing shipping document to both customer & the nominated forwarder for export declaration
• Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time
• Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims
• Process and expedite shipments and ensure on-time delivery to customers
• Outstanding order monitoring and checking order status to update customers for any delays
• Adhoc assignments given by Manager

Skills & Qualification:

• Min. Diploma in any field, preferably in Supply Chain Management
• At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
• Good written and communication skills
• Good customer handling skills and able to communicate with people of different levels
• Proficient in Microsoft Words and Excel
• Prior experience in the manufacturing/harnessing environment is an added advantage
• Experienced in SAP SD Module is an added advantage

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

About the Company

Deutsche Telekom Global Business Singapore Pte Ltd is the international B2B division of Deutsche Telekom. We are addressing the network and connectivity requirements of globally operating companies through the design, implementation, and management of secure custom-designed solutions and related managed services ‒ whether it's SD-WAN, LAN infrastructure, Unified Communication & Collaboration, or Security (including SASE).

We help our customers build future-proof foundations for their digitalization strategies. Through a consultative and vendor-agnostic approach ‒ backed by the most comprehensive partner ecosystem in the industry ‒ we ensure that our end-to-end solutions perfectly match our customers' business needs, providing them with the flexibility to grow. With decades of experience, we know how to operate networks and deliver connectivity globally.

About the Job

We are looking for an Account and Service Delivery Manager with strong customer service orientation, drive and passion to help enterprise customers achieve their digital transformation goals.

You will help to establish Deutsche Telekom as a critical business partner, building a sustainable reputation around our solutions and in the way we do business and drive our growth in the Asia region. This business-critical role develops corporate relationships, drives growth opportunities and delivers positive outcomes for our customers and organisation. It will also significantly contribute and influence the overall sales strategy to succeed in Asia.

This is a great opportunity for a high achieving individual with the ambition and talent to grow their career within a leading global telecommunications company.

What will be your responsibilities:

· Strategically developing sales and account strategies for new key accounts and Global accounts;

· Steering the preparation of quotations and assuming responsibility for the entire sales cycle, from needs analysis through to steering after sales activities;

· Negotiating and concluding contracts at top management level;

· Strategically improving customer relationships; preparing for and following up on interactions with customers;

· Planning and carrying out measures to support, retain, and win back customers;

· Coordinating project/sales teams and functional units;

· Actively advising customers on and selling products, services, and complex, client-oriented solutions;

· Acting as a point of contact for the top management level regarding all contract- and product-related issues.

· Ensuring the entire service delivery process the best possible use and performance of the system for the customer; managing the entire life cycle of a service;

Highlighting the delivery performance in terms of professionality, quality, and costs, and agreeing quality and efficiency improvement measures;

· Taking account of additional legal, regulatory, country specific security-relevant requirements;

· Assuming responsibility for performing and complying with service level agreements through continuous monitoring of the KPIs and for initiating corrective actions;

· Holding SLA review meetings with customers on a regular basis;

· Acting as lead incident, lead problem, and escalation manager; Coordinating solutions to problems and settling disputes with relevant functional units;

· Assuming responsibility for conducting performance discussions with service providers and deriving measures to improve performance;

· Preparing service provider reviews by analyzing reports and devising templates, reports, and concept proposals.

· Managing complex projects;

· Any other tasks as assigned.

Profile of candidate

• Track record of managing global client relationships with identified opportunities for upselling and cross-selling;
• Strong understanding of TC services (SD WAN, SASE, Unified Communication & Collaboration, IPVN and other telecommunication products & Solutions) and in optimizing service delivery processes for efficient and effectiveness
• Excellent verbal and written communication to facilitate clear interactions with clients, partners and functional groups
• Proficient in prioritizing tasks to meet deadlines and service level agreements
• Flexible in responding to changing client demands and unexpected challenges
• Strong skills in managing and resolving conflicts that may arise during service delivery
• Team player, able to work effectively cross functionally with senior management and with local and cross border team members
• Excellent presentation and negotiation skills.
• Strong desire to win.

Other Requirements:

• Account Management and Service Delivery experience of minimum 10 years
• Preferably a varsity degree in engineering, business or economics
• Mandatory skills:
• Master Project Management (PMP/PMI)
  • ITIL4 Foundation

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

As a Service Engineer, you have to :

• Attend to equipment fault at customers’ premises.
• Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities.
• Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault.
• To carry out periodic maintenance for our customers.

You should :

• Possess a Diploma in Electronics and/or Electrical Engineering.
• 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc.
• With good interpersonal communication skills.
• Have a valid Class 3 license.
• Be ready for rotating stand-by duty.

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.

Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

What to expect:

• Direct transport in to restaurant from Bedok MRT Station
• 5 day work week
• Join a dynamic, young and fun loving service team
• Excellent team culture and a defined career growth plan to develop yourself

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Stork Gears & Services Asia Pte Ltd are an ISP for Rotating equipment from Europe which focuses mainly on Inspections, Repairs, Modifications and Overhaul of Gearboxes for both the Marine and Land based Applications. We have an OEM background, Rademakers, Conrad, Brevo, Kuypers, Jahnel Kesterman, but with an Independent service provider mind-set.

Stork is known for:

• Highly qualified and experienced engineers
• Highly Price competitive vs OEM
• In-house manufacturing critical parts
• On-site reverse engineering

Our service portfolio consists of:

• Diagnostics services
• Onsite services 24/7
• In-house engineering: design of gearboxes,
• Parts manufacturing (Impellors, shafts, gears)
• Custom built
• Workshop repair

Job description: (Field) Service Engineer

Purpose of the job

Responsible for the technical realization of projects, during the disassembly, assembly, inspection and repair, installation and commissioning of equipment, installations and related components.

Characterization

• Performs assignments/projects on the basis of requests from the project manager and project planning.
• Technical lead of the project team consisting of mechanics, (field) service engineers and subcontracted staff.
• Is responsible for maintaining the overview and ensures that the project is executed safely, in a structured manner, with a high quality standard and within planning and budget.
• Projects are performed at client sites (worldwide) or in the workshop. Often under time pressure and in unexpected or hectic circumstances.
• Flexibility: reachable and deployable, also on irregular hours.
• Realizes the most optimal technical solution and report on progress and the (technical) end result to the customer.
• Fulfills a leading role in respect of compliance with safety and environmental instructions, guidelines and policies of Stork and the client.
• Is highly specialized in installation & equipment technology and product knowledge.
• Service—oriented professional.

Tasks/Responsibilities

1. Authorizations

• Independently performing inspections, measurements, repairs, disassembly and assembly of installations, equipment and related components.
• Authorized to operate specialist machines and tools.
• Competent to specialist work based on required training.

2. Execution

• (dis)Assembly, inspection and repair of installations, equipment, related components and connected installations onsite, according to work instructions. Sets priorities on location and specific approach to the work; on site troubleshooting.
• Searches for the technical optimal solution with regard to costs and downtime.
• Responsible for the overview of the progress of the project on-site, ensuring that the project is carried out safely, in a structured manner, with a high quality standard and within planning and budget.
• Communicating the status and progress of the project to the project manager, adequately reporting possible scope changes.
• Self-starting and able to fully prepare, execute and complete the work independently both technically and administratively.
• Can deal very well with tight deadlines and can very well structure work in hectic and/or unexpected circumstances.
• Makes adequate protocols (if necessary) and technical reports.
• Works closely with other relevant departments so that the project can be delivered to the customer in accordance with the scope.
• Monitor and manage technical intellectual property if appropriate.
• Technical assistance and advice to internal and external stakeholders on use, maintenance, repairs, risks and possibly renewal of the installation.

3. Leading the team

• Managing the project team (on-site), ensuring that the project is carried out safely, in the agreed manner, with high quality and within the agreed timeframe.
• Detection of deviations, intervening if a deviation is detected.
• Coaching, supporting and guiding the project team on-site.
• Responsible for timely and adequate internal and external reporting and administration.
• Making and/or supervising correct use of: tools, machines, measuring instruments and other means of production.
• Maintaining equipment in good condition under applicable norms and regulations, timely reporting and/or solving in case of imperfections and malfunctions.
• Proactive in personal development and knowledge sharing within the team and organization.

4. Safety, quality and environment

• Is accountable for safety and quality aspects within the project.
• Meeting and monitoring the correct safety measures for a safe working environment.
• Report safety incidents and / or near misses in accordance with applicable procedure.

5. Others

• Responsible for maintaining contact with the client at an operational level.
• Actively participate in realization of additional work during development and execution of projects, technically assisting the sales department.
• Proactive relationship management; as ambassador encourage clients to purchase more services and / or products.
• Keeps knowledge up to date within his area of expertise (i.e. through keeping track of technological developments and/or professional literature).
• Assists in development of and test new methods, techniques and new services.

Knowledge and Skills

• Relevant technical education, i.e. mechanical engineering
• Relevant technical education; mechanical engineering or related
• Preferably services background
• Possesses required certifications
• Able to read schedules and mechanical engineering drawings
• Use and application of auxiliary tools and measuring instruments
• Fluent in English

Job Description & Requirements

The Customer Service is responsible for coordinating with customers, logistics operators, and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.

**Shuttle service is provided from/to Joo Koon

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum O'level/N'level
• Good interpersonal, communication and analytical skills
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

Operations Assistant (Counter Clerk)

The incumber is responsible for updating container movements and ensuring data accuracy and integrity. Manning the Container Depot Counter area by providing timely and efficient coordination to internal and external parties.

Responsibilities

· Update container movements.

· Perform data entry and maintain proper filling system.

· Collecting cash and issuing receipt.

· Liaise with external parties with issues pertaining to releasing/ pick-up of containers.

· Liaise internally to ensure smooth operations.

· Any adhoc duties assigned by your supervisor.

No working experience are welcome to apply as long as you fulfil the following requirements:

· PC literate

· Familiar with MS Word, MS Excel, etc.

· Demonstrate ability to handle work independently and efficiently with a strong customer service mindset.

· Possess effective organizational and follow-up skills, paying attention to detail.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.

· Willing to perform OT

· Singaporeans only

Others:

• Permanent Role

• 5.5 days’ work week (Alternate Saturday off)

• AWS & Performance Bonus

• Medical & Insurance Benefits

• 2-way transport provided from Boon Lay MRT

Job Description

Handles customer’s enquiries

Update customers on the status of their orders

Creation of receiving documents, delivery orders and invoices

Liaise with relevant departments to ensure on time delivery

Attend to customers' feedback

Maintains proper filing of documents

Follow up with customers on their material collection status

Perform other ad-hoc duties as assigned by superiors

Job Requirements

Candidate must minimally possess an O Level or ITE Certificate.

Positive working attitude and ability to work independently.

Meticulous, good communicator with an eye for detail.

2 years of relevant work experience preferred.

Singaporean only.

The Senior Service Engineer is responsible for providing technical expertise and support at customer sites. This role involves installing, maintaining, troubleshooting, and repairing equipment and systems to ensure optimal performance and customer satisfaction. This role is also a Team Lead for specific Service Team.

Key Responsibilities:

Installation & Commissioning

· Perform installation, setup, and commissioning of maritime equipment and systems onboard vessels or at customer facilities.

· Conduct functional testing and calibration to ensure systems meet operational requirements.

Maintenance & Troubleshooting

· Diagnose and resolve technical issues on mechanical, electrical, and control systems.

· Conduct scheduled and preventive maintenance to minimize equipment downtime.

· Prepare detailed service reports and recommend corrective actions.

Customer Support

· Provide technical advice and training to customers to ensure proper system operation.

· Act as the primary point of contact for technical support during and after project completion.

Compliance & Documentation

· Ensure all work complies with industry standards, safety regulations, and company policies.

· Maintain accurate service records, inspection reports, and parts inventory.

Collaboration

· Liaise with internal teams (sales, engineering, and procurement) to ensure seamless service delivery.

· Provide feedback to improve product design, reliability, and customer experience.

Leadership

· Leading and guide team members

We are a Singaporean SME located in Jurong area, manufacturer and agent for Weighing and Weighing Related Equipment, Electronic Measurement & Control Devices, Powder Processing Equipment and Systems, and Packaging Equipment. The foundation of our continued success over the past 69 years is a dedicated and professional team that strives relentlessly to overcome all challenges.

We are looking for suitable and qualified professionals to join us and contribute to our dynamic organization.

You will be part of the Engineering team to provide service to both local and overseas customer, which will involve maintenance and servicing of process equipment, installation, testing and commissioning.

THE ROLE: __________________________________________________________

* Conduct all aspects of service activities; include attendance to technical meeting and discussion with client, and overseas travel to support our regional market.

* Comprehend Electrical/ Mechanical/ Process and Instrument design and shop drawings.

* Working closely with Sales and Project teams in projects execution, plants and equipment installation, testing, commissioning, training, repairing and servicing.

* Candidate with prior experiences will have the opportunity to design and build customized solutions for client.

* Identify variation works and submit accurate cost implication

* Schedule, supervise and control sub-contractors to carry out their works accurately and timely in accordance to the contract drawings, specifications and approved QA/QC checklists

THE PERSON: ________________________________________________________

* At least Diploma in Mechanical / Mechatronics Engineering or its equivalent

* Working experience in related field of Solids Bulk Handling, Powder Processing Machineries, Bulk Packaging Machines.

* Fresh graduates are welcome to apply.

* Possess good communication and facilitation skills, and the use of Microsoft Project, ACAD, Solidworks

* Valid Class 3 driving license in Singapore as added advantage

* Hands-on, practical and independent person who is able to travel

The Field Service Engineer is responsible for providing technical expertise and support at customer sites within the maritime industry. This role involves installing, maintaining, troubleshooting, and repairing equipment and systems to ensure optimal performance and customer satisfaction.

Key Responsibilities:

Installation & Commissioning

· Perform installation, setup, and commissioning of maritime equipment and systems onboard vessels or at customer facilities.

· Conduct functional testing and calibration to ensure systems meet operational requirements.

Maintenance & Troubleshooting

· Diagnose and resolve technical issues on mechanical, electrical, and control systems.

· Conduct scheduled and preventive maintenance to minimize equipment downtime.

· Prepare detailed service reports and recommend corrective actions.

Customer Support

· Provide technical advice and training to customers to ensure proper system operation.

· Act as the primary point of contact for technical support during and after project completion.

Compliance & Documentation

· Ensure all work complies with industry standards, safety regulations, and company policies.

· Maintain accurate service records, inspection reports, and parts inventory.

Collaboration

· Liaise with internal teams (sales, engineering, and procurement) to ensure seamless service delivery.

· Provide feedback to improve product design, reliability, and customer experience.

• Must need to work on weekends and Public holidays
• Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
• Coordinating, monitoring and reporting on daily operations.
• Recruiting, training and supervising employees.
• Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
• Monitoring and maintaining suitable store inventory levels.
• Assisting with the development of new sales and recruitment strategies.
• Ensuring the store environment complies with health and safety regulations.
• Maintaining a clean, organized and aesthetically pleasing store front.
• Resolving customer complaints and concerns in a timely manner.
• Ensuring that store policies and procedures are followed.
• Providing accurate information (e.g. product features, pricing and after-sales services)
• Answering customers’ questions about specific products/services
• Keeping the store fully stocked
• Maintaining the highest level of visual merchandising and store conditions
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Stay up-to-date with new products/services
• Delivering exceptional sales services for improved customer satisfaction
• Interacting with customers and identifying their needs and preferences
• Operating cash registers and point-of-sale machines
• Receiving and verifying the quality and quantity of new shipments
• Enforcing in-store security and health and safety procedures and regulations
• Assist to condition fresh flowers and maintain the flower shop's cleanliness
• Assist to craft/arrange floral arrangements and bouquets (including but not limited to hand bouquets, table flowers and centerpieces, hampers)
• Assist to prepare and pack fresh flower arrangements and other materials required for daily maintenance, floral set ups which includes preparing floral containers, required props, floral foam and floral carts for storage, refrigeration and delivery
• Assist to deliver flower arrangements, and touch up flowers if there are any placements arranged beforehand
• Assist to do daily routine maintenance, or as and when required to ensure flowers remain in good condition
• Follow instructions and complete tasks assigned by superiors
• Coach and support other team members
• Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
• Maintain and monitor store inventory
• Ensure that the store is clean, safe and presentable for customers
• Greet and assist customers as necessary when other sales associates are busy
• Conduct regular audits of the store’s physical and practical condition to ensure quality
• Maintain product levels appropriately
• Interact with the public via social media and maintain the store’s online presence
• Process sales when necessary
• Generate and review daily sales report

Key Responsibilities:

· Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.

· Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.

· Provide solutions to resolve challenges while ensuring minimal impact on clients.

· Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.

· Demonstrates professionalism and empathy when handling challenging situations.

· Proactively identify recurring problems and suggest process improvements to prevent future occurrences.

· Maintain accurate documentation of escalated cases, resolutions, and follow-ups.

· Work closely with relevant departments to ensure smooth consistent service delivery.

· Provide feedback and insights to improve overall customer care processes.

· Assist with any other duties or projects assigned by the reporting officer.

Job Description:

· Work closely with customer service department on job arrangement

· Plan and set priorities for daily activities efficiently, including:

1. Daily operation staff and fleet (heavy vehicles) deployments

2. Oversee the submission of name list and other documents for pre-job clearance

3. Arrange and co-ordinate with trailer & crane subcontractor, if necessary

4. Ensure that all job requirements are properly arranged and clearly disseminated to the relevant stakeholders

5. Monitor daily jobs completion, ensure that all jobs are completed on time and up to service standards

6. Monitor drivers’ movement through GPS Tracking System

7. Ensure all job documentation including DO and job related safety documents are prepared properly

8. Coordinate with warehouse for all incoming and outgoing cargo

9. Arrange drivers for purchasing/collecting of materials/equipment

10. Work closely with other controller for efficient coordination of jobs arrangement

11. Arrange manpower for any safety findings rectification

12. Work with Human Resource on training scheduling and overtime matters for operations staff

13. Any other ad-hoc duties assigned by superior.

Requirements:

· Singaporeans Only.

· Min Diploma in Logistic/Transportation or equivalent

· At least 3 years of relevant experience in logistics operation and fleet control preferred, but not a must

· Familiar with Singapore roads to assign jobs for drivers

· Is proficient in English and able to speak Mandarin as this position require to liaise and work closely with Mandarin speaking colleagues and clients.

· Able to work independently with minimum supervision as well as a team player

· Meticulous, pro-active and high sense of responsibility

· Good interpersonal and communication skills

· PC literate and proficient in MS Office Excel and Outlook

· Must be able to work beyond working hours to complete daily work schedules, when necessary