Our client provides advanced instruments and systems designed for high performance across various industries.

• Prepare service and spare parts quotations to customer inquiries.
• Build and maintain strong customer relationships to ensure high-quality service and support.
• Perform in-house repairs and on-site commissioning for gas and water quality analysers, CEMS, and AQMS, troubleshoot issues.
• Collaborate with customers to address service concerns and offer technical solutions.
• Support the project team in conducting FAT and SAT and deliver product training to end users and distributors.

Requirements:

• Degree in Mechanical Engineering/Environmental Science Engineering or equivalent.
• At least 2 years of experience in the analytical instruments.
• Good knowledge of gas analyzers, CEMS, and water quality analyzers.
• Customer-oriented with a positive attitude, along with excellent planning and time management skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Trade Operations Assistant

Salary: $ 3,000 - $ 3,300
Working Location: 391A Orchard Road, Ngee Ann City Tower A, Singapore 238873
Working Hour: Monday - Friday (9am - 6pm)

Job Description:

• Liaise closely with both our Customers and Suppliers regarding enquiries and offers.
• Preparation and execution of Sales & Purchase Contracts.
• Preparation of Letters of Credits for issuance (both import and export L/Cs).
• Experience in preparation, issuance and negotiation of Letter of Credits.
• Preparation of Import and Export Shipping Documentation for Bank L/C negotiation.

Requirements:

• Diploma / Degree in Logistics or equivalent.
• Proficient in MS Office Applications.
• Experience in preparing Bank Letter of Credit negotiation and Shipping documents.

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

COMPANY DESCRIPTION

An integral part of Singapore's "City in a Garden" vision, Gardens by the Bay spans a total of 101 hectares of prime land at the heart of Singapore's new downtown Marina Bay. Comprising three waterfront gardens Bay South, Bay East and Bay Central Gardens by the Bay will be a showcase of horticulture and garden artistry that will bring the world of plants to Singapore and present Singapore to the World. We have career opportunities for the following and we would like to invite suitably qualified candidates to join us.

RESPONSIBILITIES

You will work as a team for the daily cafe operations which includes orders' taking, preparation and serving of food as well as cashiering duties. You will be responsible for simple cooking, proper kitchen housekeeping and compliance to health codes and sanitation standards. You will also handle inventory management including purchasing of supplies and receiving deliveries.

• Minimum GCE ‘N' Level
• Candidates with cafe operations and cashiering experience are preferred
• Friendly and service oriented
• Willing to work on weekends, public holidays and rotating shifts

COMPANY DESCRIPTION

An integral part of Singapore's "City in a Garden" vision, Gardens by the Bay spans a total of 101 hectares of prime land at the heart of Singapore's new downtown Marina Bay. Comprising three waterfront gardens Bay South, Bay East and Bay Central Gardens by the Bay will be a showcase of horticulture and garden artistry that will bring the world of plants to Singapore and present Singapore to the World. We have career opportunities for the following and we would like to invite suitably qualified candidates to join us.

RESPONSIBILITIES

You will work as a team in one of our retail shops to handle retail and cashiering duties, replenish products on shelves as well as perform daily housekeeping. In addition, you will attend to customers' needs and enquiries and collate feedback on products and services.

• Minimum GCE 'N' Level
• Candidates with sales / retail / cashiering experience are preferred
• Service oriented with a passion for the retail industry
• Willing to work on weekends, public holidays and rotating shifts

Responsibilities:

1. Coordination: Coordinating various administrative duties, including but not limited to minutes taking, invoicing, data entries, document management, and overseeing goods flow.
2. Office Operations: Assisting with day-to-day office operations, ensuring smooth check-in/out processes, and managing room transfers.
3. Liaison: Liaising with departments such as Marketing and Procurement on residents’ matters, service requests, and purchase orders.
4. Compliance: Ensuring that the dormitory complies with all relevant regulations and standards, including health, safety, and fire safety regulations.
5. Inventory Management: Keeping track of supplies and equipment, and ensuring that inventory levels are maintained.
6. Resident Support: Assisting residents with their needs and addressing any complaints or concerns they may have.
7. Maintenance: Conducting regular checks on the dormitory facilities to ensure they are in good condition and addressing any maintenance issues promptly.
8. Data Management: Key liaison with the Marketing Team on all residents’ data, room allocation for new residents and ensuring prompt update on the residents’ data on check-ins, check-outs, replacements and transfers.
9. Data Reporting: Ensure timely reporting of residents’ data to relevant stakeholders and the Management.
10. Accounts Payable: Handling accounts payable functions and managing invoices. Facilitate billing to clients on resident-related matters such as infringements, additional appliances and maintenance in rooms.
11. Health and Safety: Implementing and monitoring health and safety protocols to ensure a safe living environment for residents.
12. Training and Development: Participating in training programmes to develop management skills and knowledge of dormitory operations.
13. Event Management: Assisting the organisation and facilitation of social and educational events to encourage resident engagement.
14. Any other tasks or duties as assigned by the Supervisor/Management.

Requirements:

• Degree or minimum Diploma
• Proficient in English (spoken and written)
• Good computer literacy and proficient in Microsoft Office applications
• Good organizational skills and meticulous
• Good communication skill
• Able to multi-task and work in fast-paced environment

Work Location:

Changi East

Responsibilities

• Responsible for timely and accurately raising purchase requisitions (PRs) in SAP MM Purchasing upon receipt of approved memo and work order.

• Responsible for timely and accurately performing GRs (Goods Receipt) upon receipt of invoice and approval from authorized leads.

• Ensure that auditable records are kept for each PR raised.

• Assist in tracking and cross referencing of PRs and POs for investigative reasons.

• Assist in the reconciliation of PRs, POs, and project budgets.

• Adhere to the team’s PR raising process and escalate any breaches.

Skills/Requirement

• 2+ years in a similar role.

• Prior expertise at using SAP Material Management (MM) module would be a bonus.

• Ability to interact at a professional level.

• Basic understanding of book-keeping and accounting

• Attention to detail.

• Proficient at Excel (Pivot tables, vlookups)

The Operations Executive plays a critical role in creating a positive and safe living environment for residents. Effective management and communication skills are essential for this role, as well as the ability to handle various responsibilities related to facility maintenance, resident relations, and administrative tasks.

The role of the Operations Executive typically involves managing and overseeing the day-to-day operations of a dormitory. The Operations Executive is responsible for creating a safe, comfortable, and conducive living environment for residents.

Main responsibilities:

• Perform daily inspection, supervision, maintenance of the facility and cleanliness
• Maintain records and daily submission of reports
• Ensure the check-in and check-out processes of residents are done expeditiously and seamlessly
• Respond to residents’ queries and concerns expeditiously
• Manage and enforce in-house rules and regulations
• Induct and orientate new residents on house rules, points of contact and services
• Conduct room inspection during check-ins and check-outs of residents
• Respond to emergency and mitigate situations
• Foster a sense of community and inclusivity among residents
• Organize and facilitate social and educational events to encourage resident engagement
• Any other tasks or duties as assigned by the Management

Requirements:

• Diploma or Degree in related fields
• Proficient in English (spoken and written)
• Able to work on rotating shifts
• Good computer literacy and proficient in Microsoft Office applications
• Good communication skill
• Good organizational skills and meticulous
• Able to multi-task and work in fast-paced environment
• Certified in M&E, Facility Management and/or Fire Safety will be advantageous

Work Location:

• Changi East

• Bridal Boutique Social Media Marketing Executive
• 5 Working Days, 9am-6pm, 2 Off Day Per Week
• ** Require Committing 2 Weekend Per Month **
• Basic Salary: $2,500 - $3,500 + AWS + VB
• Location: City Hall, Singapore

Requirements:

• At least diploma in marketing / multimedia / graphic design or related background.
• Must willing to work at least 2 days of weekend per month, 5 Workdays & 2 Off Per Week.
• Must have marketing experience in graphic design and social media posting & content writing.

Job Scopes:

• In charge of marketing projects for Company (Venues, bridal boutique).
• Driving brand awareness and engage branded content across all social media platforms and maintenance of WEB site, CMS.
• Managing and prioritizing multiple projects for venues and bridal boutique (style shoot, related fair and fashion runway) to deliver them on time. Make strategic planning and ensures timely execution of overall Marketing Calendar.
• Submit related market research & marketing reports to management
• Search and negotiation with vendors, influencers and celebrities at platforms for marketing. Driving collaborations with industry partners.
• In charge of design of marketing collaterals, brochures and presentation materials for the company.
• Other ad-hoc related work which assigned by the management, from time to time.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Responsibilities

• Product Planning for China Region
• Write and maintain accuracy of appealing tour itinerary descriptions.
• Plan & market China FIT products + Free & Easy products
• Plan & control group seats / hotel rooms inventories
• Manage tour pricing and set costs, by analysing performance, market influences and budget requirements; define assumptions and propose selling prices.
• Provide tour set-up for OB system.
• Closely monitor sales against budget and pace by using available data sources and reports
• Liaise & Negotiate contract rates and terms: hotels, tour operators and special offers, while remaining in compliance with other relevant regulations Manage and maintain tour operators’ relationships along with contract administration.
• Collaborate closely with the Marketing department for brochures and collateral production.
• Assist with vendor performance management
• Provide training for counter staff on tour products and destinations.
• To assist the department head in strategic planning of China tours
• Attend meetings / seminars & familiarization trips
• Assist with travel fair assignment

Skill Requirements

• Minimum 2 years in travel industry; experience with product management, contracting and pricing.
• Knowledge of Microsoft office word & excel are required
• Good command of both written and spoken English & Chinese, Chinese is preferable
• Familiar with GDS knowledge, Sabre reservation system, and OB reservation system.
• Problem Solving and Customer Service Skills
• Willingness to travel occasionally for trade shows, product contracting, planning and destination familiarization

(We regret that only shortlisted candidates will be notified)

The Role

As Senior SOC Analyst (Tier-2), a threat hunter, you will work proactively to seek out weaknesses and stealthy attackers, conduct vulnerability assessments and deal with results. You will also remediate severe incidents from Security Analyst (Tier-1) to assess the impact and affected systems’ scope and collect data for further analysis.

Job Responsibilities

• Lead proactive hunting and analysis against the dataset (e.g., alerts, logs, etc.) and reverse engineering as needed to support Security Operation Centre (SOC) investigations and proactive threat detection and prevention.
• Coordinate and facilitates in-depth analysis, trending, and root cause analysis of security events/incidents while creating and maintaining processes and procedures.
• Perform advanced research on threats, vulnerabilities and potential threat vectors and work with multi-disciplines to improve prevention and detection methods.
• Act as the technical subject-matter-expert for SOC related topics or during incidents,
• Develops and documents the SOC procedures and processes based on industry best practices and internal requirements.
• Support or lead projects to improve SOC effectiveness, advancing technical capabilities on pace with the latest threats.
• Support and integrate with incident response, threat intelligence, and overall security strategy as needed.
• Perform other essential duties as assigned.

Job Requirements

• Bachelor’s degree in IT or equivalent with min. 5 years of working experience and has 3 years of experience leading a SOC team.
• Strong knowledge in networking / major internet protocols and security concepts
• Min. 3 years of experience in cyber incident response and/or Security Operations center in an enterprise environment.
• Min. 2 years of experience with standard enterprise security tools (e.g., Database Activity Monitoring, Zero Trust Segmentation, Security Information & Event Management, Intrusion Detection Prevention System, Endpoint Detection & Response, etc)
• Min. 2 years of operational experience with Splunk or similar log aggregation/analysis platforms
• Expert execution of investigative concepts for escalated incidents to determine the impact and root cause.
• Strong foundation in security threat and attack countermeasure.
• Possess analytical and problem-solving skills, with the ability to manage multiple tasks in a fast-paced environment.
• Hands-on experience in SIEM and intrusion detection analysis as well as application layer protocols.
• Have experience in security related areas. Especially experience and expertise in security incident detection and threat intelligence are proven to be extremely useful.
• Advanced understanding of various operating systems and web technologies with professional security certifications would be a plus.
• Experience in multiple domains within IT or Information Security (e.g. Identity and access management, IT infrastructure operations, Key management, system administration etc.)
• Meticulous, team player, flexible, proactive and positive attitude
• Strong sense of responsibility and initiative.
• Excellent communication and interpersonal skills.
• Work Location: One@ChangiCity

Job Descriptions

• Support the Operations Manager in managing effective operations and maintenance of our retail mall.
• Coordinate operation programs and execute maintenance works to ensure the mall operates at optimum level
• Assist in annual budgeting, managing and administering all maintenance contracts and supervising expense for the operational needs of the mall
• Assist in the implementation of renovation works carried out by tenants and operational support for the promotional activities of the mall
• Liaise with Contract & Procurement team, manage and execute specific/adhoc procurement of equipment cyclical replacement & enhancement works in the mall.
• Manage and attend to all feedback and service requests in a timely manner
• Lead the technicians and manage vendor services to achieve the required professional standards in day-to-day operations
• Part of Company Emergency Response Team (i.e. Site Incident Controller, First Aider, etc),
• Part of Environmental Health Safety (EHS) team for review & approval of permit to work (PTWs), risk assessment, safety checks/audits of the mall.

Requirements:

• Degree in Engineering (Mechanical/Electrical) / Real Estate / Facilities / Building / Estate Management
• Exhibit strong initiative, leadership, and interpersonal skills
• Able to work within tight timelines, resourceful and systematic in resolving problems
• Good communication skills
• Willing to work beyond standard operating hours, when required
• Willing to learn and open to possible lateral movements between asset classes in the future (based on business needs)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Job Descriptions

• Support the Operations Manager in managing effective operations and maintenance of our retail mall.
• Coordinate operation programs and execute maintenance works to ensure the mall operates at optimum level
• Assist in annual budgeting, managing and administering all maintenance contracts and supervising expense for the operational needs of the mall
• Assist in the implementation of renovation works carried out by tenants and operational support for the promotional activities of the mall
• Liaise with Contract & Procurement team, manage and execute specific/adhoc procurement of equipment cyclical replacement & enhancement works in the mall.
• Manage and attend to all feedback and service requests in a timely manner
• Lead the technicians and manage vendor services to achieve the required professional standards in day-to-day operations
• Part of Company Emergency Response Team (i.e. Site Incident Controller, First Aider, etc),
• Part of Environmental Health Safety (EHS) team for review & approval of permit to work (PTWs), risk assessment, safety checks/audits of the mall.

Requirements:

• Degree in Engineering (Mechanical/Electrical) / Real Estate / Facilities / Building / Estate Management
• Exhibit strong initiative, leadership, and interpersonal skills
• Able to work within tight timelines, resourceful and systematic in resolving problems
• Good communication skills
• Willing to work beyond standard operating hours, when required
• Willing to learn and open to possible lateral movements between asset classes in the future (based on business needs)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Marketing Specialist (Planning and Operations) (Singapore)

As a senior marketing specialist, you will be critical support for our team across our Strategy and Operation function in APAC. The team provides business insights using analytics, ensures cross-functional alignment of goals and execution, and helps teams drive strategic partnerships, operational efficiencies, and new initiatives forward. The team stays focused on aligning the highest level of the client's priorities with strong day-to-day operations and helps evolve early-stage ideas into future-growth initiatives.

You will assist projects and work teams that positively impact our clients' operational efficiencies. You are highly experienced at solving ambiguous issues, collaborating with different work streams to improve processes, driving efficiency around different ways of working, and aiding the marketing team in focusing on their core work.   

Responsibilities: 

• Drive and support strategic and operational projects and initiatives for the team.
• Assist in business analysis to support crucial marketing investment decisions.
• Assist in annual and quarterly planning, including budget and headcount processes; identify and develop key operations processes to improve efficiency and effectiveness.
• Oversee internal communications (e.g. internal update newsletters). Craft compelling industry narratives to influence external stakeholders.
• Constantly find opportunities to streamline, connect and simplify approvals, create best practices and share learnings. 
• Share  learnings and best practices from various initiatives and syndicate across functions
• Provide critical inputs to set Marketing’s annual strategic plan globally, articulating our team's most critical strategic priorities and corresponding investment. 

You:

• BA/BS degree or equivalent practical experience.
• 6+  years of experience in a management consultancy, marketing agency or technology company covering strategy, operations or marketing strategy. Previous experience as a programme manager, strategy manager, or operations lead is desirable. 
• Ability to translate complex data into simple and intuitive communications; balance deep analytical rigour with actionable insights
• Distinctive problem-solving and analysis skills and strong business judgment. 
• Project management experience is a must for this role. Live and breathe Google Sheets.
• Strong analytical capabilities, a knack for solving challenging problems, 
• Ability to work collaboratively and cross-functionally with employees of all levels.
• Exceptional verbal and written English communication and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

As a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers’ departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.

Key Responsibilities:

• Checking in passengers

• Service ambassador to assist and guide passengers on the use of Self Service Kiosk and Auto Bag Drops

• Gate handling duties including communicating with airline crews and coordinating departure activities with various departments

• Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa)

• Assisting passenger who require special assistance

• Any other Ad-hoc duties assigned by your supervisor

Requirement

• Minimum GCE ‘O’ Level or equivalent

• Able to perform rotating shift work including weekends and public holidays

• Customer Oriented and a good team player

• Comfortable with using computer

• Able to converse and write in English confidently

Working Location:

Terminal 4

Work Timings:

Rotating Shifts (Morning, Mid and Overnight)

Timing will vary depending on operational needs

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

About the team:

Our Data-TnS-PUO Team is responsible for providing instant troubleshooting and consulting services to internal Platform users. This team is mainly responsible for the following: receiving and resolving user issues, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experience. This Senior Platform Operation Specialist is mainly responsible for leading the platform operation specialist team to analyze and maximize user feedback tickets insights, provide and implement best solutions to enhance ticket handling effectiveness, and bring optimizations to product and business teams via close collaborations with oncall teams, product teams, engineer teams and other business partners teams.

Responsibilities

1. Monitor and analyze the team's ticket handling quality and efficiency performance in your specialized platform domain, and initiate and implement improvement projects to enhance the team's ticket handling effectiveness

2. Collaborate closely with Tier2 owners and UEE POCs to identify and escalate real-time issue trends and high-priority tickets, and push for issue resolutions

3. Work with XFN teams (Data-TnS, TnS-Ops, E-Commerce, etc.) on ticket analysis, recurring issues RCA and governance, escalation workflow optimizations etc

4. Provide structured, comprehensive, up-to-date and easy-to-use platform issues troubleshooting SOP & FAQ by collaborating with product and business partners

5. Promote knowledge professionalism via activities like newcomer training, refresher training, workshop, quiz & test, Q&A etc.

Qualifications

Minimum Qualifications

1. Strong product and business knowledge and ticket handling performance

2. Data-driven, sensitivity to data indicators on system performance and stability, and strong data analysis and reporting capabilities

3. Structured thinking, able to break down complex problems into smaller and actionable items, and formulate logical and systematic planning

4. User-oriented, able to effectively gather and understand user needs and priorities, identify the right problems and provide the best solutions

5. Result-oriented, with a strong sense of responsibility, good attitude and priority management

6. Strong collaboration & communication skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Description:
We are seeking a motivated and experienced Service Crew Supervisor to lead and manage our service team. The ideal candidate will ensure smooth daily operations, uphold excellent customer service standards, and maintain an efficient and motivated team environment.

Key Responsibilities:

• Supervise and coordinate the activities of the service crew.
• Ensure all staff adhere to company policies, procedures, and standards.
• Monitor and maintain high levels of customer satisfaction.
• Train, mentor, and provide feedback to service crew members.
• Manage staff schedules to ensure adequate coverage during shifts.
• Oversee cleanliness and organization of the work and dining areas.
• Handle escalated customer inquiries, complaints, and concerns professionally.
• Monitor inventory levels and assist in ordering supplies as needed.
• Ensure compliance with health and safety regulations.
• Report operational issues and performance updates to management.

Qualifications:

• High school diploma or equivalent (bachelor’s degree is a plus).
• Proven experience in the food service or hospitality industry, with at least 1-2 years in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Ability to handle challenging situations calmly and effectively.
• Excellent organizational and problem-solving skills.
• Knowledge of health, safety, and hygiene regulations.
• Flexibility to work shifts, including evenings, weekends, and holidays.

What We Offer:

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• A supportive and collaborative team environment.
• Employee discounts and benefits.

Job Purpose

To provide end users support for all IT related matters

The Job

· Provide technical analysis and assistance to support and resolve IT equipments e.g. desktop, laptop, printer, etc and application problems

· Take ownership for incidents and service requests that are being escalated by updating, follow up and resolving the tickets within agreed Service Level Agreement (SLA) timelines

· Support basic network related and server system issues

· Assures the quality of fixes and patches & apply patches and upgrades accordingly upon assignment

· Update call center on the ticket status and ensuring the tickets are resolved within agreed SLA timeline

· Develop workaround and fixes for new incidents

· Perform daily, weekly or monthly reporting including adhoc.

· Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlight any potential concerns /risks and proactively shares best risk management practices

Our Requirements

· Min Degree/Diploma in any related IT Field

· Experience in Service Management process and procedure is a plus

· Fast Learner

· Able to demonstrate good understanding of tasks given

· Work on alternate weekends to provide support

· Proven ability to multitask and maintain a positive attitude when under pressure

· High level of integrity and takes accountability of work

· Good verbal communication skills

· Good attitude and team player

· Takes initiative to improve current state of things and adaptable to embrace new changes.

· Proficiency with Window 10,11 administration

· High level of integrity, take accountability of work and good attitude over teamwork

· Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Customer Service Officer (Call Centre) - 1 Year Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 1 year contract to start, renewable and convertible to permanent.

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

Cozy cafe in heart of CBD offering affordable comfort food and specialty coffee to working professionals in the area.

We are an enthusiastic team looking for a new member who can engage customers and build relationships with them. We are all-rounders who manage operations of the cafe and our duties include:

• provide friendly customer service - engaging customers, taking orders, cashiering, serving food and beverages, etc.
• maintain overall cleanliness of cafe (sweeping, mopping, disposing rubbish, clearing and wiping tables, washing, etc.)
• preparing beverages - including specialty coffee with latte art
• assist manager in preparing food (when necessary)

We prefer individuals with some working experience. If you have experience as a barista, F&B service crew or kitchen help we would definitely want to meet you.

Cafe is open on weekdays only and part timers' working hours are 2-3 days per week between 8am-5pm. However, hours are flexible depending on business' and your needs.

Applicants must be able to work for at least 6 months.

Job Descriptions

• Coordinating and attending to all guest service operations and information requests from guests
• Greet, receive and bid farewell to guests at the front reception counter.
• Collect payment from guests at the front reception counter before letting them enter the lounge.
• Assist customers with their internet access requirements.
• Arrange shower facility for customers.
• Carry out regular checks of all areas of the lounge, such as the food counter, shower room, toilet, and internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
• Maintain the customer satisfaction level to Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.
• Assist in handling ad hoc projects as assigned

Requirements

• Relevant experiences in hotel or hospitality are an advantage
• Outgoing, presentable with good interpersonal and communication skills
• Able to work independently and under pressure
• Excellent command of spoken and written English
• Required to perform shift work (Morning, Afternoon, and Night)
• Will be required to work on weekends, Public Holidays with long-standing hours

• Workplace Near City Hall MRT, Singapore
• 5 Work Days Per Week, 2 Off On Roster
• Require Working on 2 Weekend Per Month
• Industry: Japanese Style Boutique
• Role: Bridal Consultant x 2 Headcount
• Salary: $2,500 - $3,500 + Commission + AWS + Variable Bonus

Job Scopes:

1. Taking care of the bridal boutique for operation.
2. Attending to customer enquiries regarding the bridal matters and assist in gown fitting.
3. Proactively introduce gowns, accessories, photography and video packages.
4. Manage appointed supplier of gown & accessories, monitoring production of gowns.
5. Maintain gown & accessories Inventory records.
6. Manage Sales enquires, issuing Sales Tax Invoice to clients, monitor CGS/Pricing for gowns and create packages.
7. Liaise with tailor for gown alteration schedules.
8. Assist to organize marketing campaigns, related workshops and fashion runway shows.
9. Assist to coordinate with stylists, models, influences and celebrities for Marketing projects.
10. Prepare monthly, yearly sales report and presentation materials.
11. Coordinate with team of wedding planners.
12. Other ad-hoc related work which assigned by the management, from time to time.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

MANAGER ( FULL TIME )

PROVIDE MANAGER SERVICE

CAN WORK AS A TEAM TO PROVIDE PROFESSIONAL TECHNICAL SERVICES TO CUSTOMERS AT DIFFERENT LEVELS

BASIC + COMMISSION

CAN SERVE MALE OR FEMALE CUSTOMERS

TO CONTINUOUSLY IMPROVE YOUR SKILLS

OBEY THE LEADERSHIP

ANYONE WITH RELEVANT EXPERIENCE CAN SEND EMAIL TO

[email protected]

• Sells health, beauty products and services.
• Can speak Chinese and English.
• Conscientious, can work under pressure.
• candidate who possesses the passion and drive to succeed. With an exclusive array of state of the art aesthetics technology and award winning products, the potential candidate will learn, grow vastly and experience way beyond anywhere else can offer.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.