Company Description
GN Hearing Pte. Ltd is a distributor of hearing aids and accessories for GN Group in Singapore and Malaysia. The company supplies hearing aids directly to hospitals and private clinics in Singapore and Malaysia. Candidates will have the opportunity to work on life-changing products and be part of a team committed to enhancing the lives of people with hearing loss.
Role Description
We are hiring for the position of Customer Service & Operation Specialist.
Oversee the operational and logistics needs for Singapore and Malaysia business with hands-on proactive management of Inventory and supply chain stakeholders to enhance efficiencies
and drive synergies.
Job Requirements
- Manage inventory for the hearing aid distribution business in Singapore and Malaysia.
- Responsible for accurate inventory forecast planning for all stock and marketing material.
- Follow-up on supply and product availability issues with supplier.
- EOL (End Of Life) SKU planning and execution
- New product launch operational planning
- Quarterly inventory stocktaking
- Order processing and delivery to Singapore hospitals, retail clinics and suppliers.
- Coordination with customers, production, lab technician and suppliers.
- Handling returns, replacements and repairs of hearing Aids.
- Managing customers' inquiries, complaints or feedback.
- Obtaining & evaluating all relevant information to manage inquiries and complaints.
- Escalating issues of commercial sensitivity including trends
- Monitor customer interactions & transactions to ensure completion of actions and closure.
- Record details of inquiries, interactions, comments & complaints & actions taken in the Customer Relations Management system
- Engage with stakeholders of the organization in the achievement of team KPls.
Qualifications
- At least 3 years experience in customer service.
- At Least 3 years experience in inventory management.
- Passion in offering the highest level of customer care and support to partners.
- Process-oriented with a track record of completing tasks in a structured and orderly manner.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and external stakeholders.
What we offer:
- Attractive salary and benefits.
- An inclusive work environment with excellent work culture.
At GN Hearing Pte. Ltd. we are committed to creating an inclusive workplace that celebrates diversity of backgrounds and cultures. We welcome applications from individuals with different abilities, and individuals from all races, ethnicities, genders, religions, and beliefs.
Interested applicants please write to [email protected].