Why Join Us?

• Attractive Newcomer Bonus
• Career Progression & Development Opportunities
• Opportunity to Work Alongside an Innovative Team

Job Descriptions:

• Lead/manage a team of Quantity Surveyors in the administration and review of procurement and contract management
• Review contract documents and providing cost estimates on tenders
• Prepare and monitor project cost budget, cash-flow for project, track changes in design/construction work, variations and adjust budget projections accordingly
• Oversee and manage main contract progress claim and subcontract payment including variation claim
• Resolving contract disputes and contract claims, assessing entitlement for extension of time and loss/expense claim
• Able to independently lead/manage large scale project
• Manage record keeping for all contract-related correspondences and documentations
• Communicate contract-related information to all stakeholders
• Ensure timely finalization of main and subcontract

Job Requirements:

• Bachelor’s Degree in Quantity Surveying / Construction Management / Civil Engineering or related fields
• Minimum 5 years relevant experience in contract negotiation, administration and/or management
• Excellent communication and negotiation skills, analytical mindset, problem solving abilities, as well as keen interest and motivation in a high growth and entrepreneur environment
• A high level of integrity, dependability with a strong sense of urgency and result oriented

Roles and Responsibilities

• Assist the team in the development of the overall digital marketing strategy
• Implement digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email, Mobile, Display)
• Manage and maintain the company’s owned media including websites, mobile apps, and email/CRM software
• Manage the creation of relevant and engaging digital content for publishing onto various digital platforms
• Manage social media marketing campaigns
• Manage digital advertising campaigns (SEM, Display, Social, Programmatic)
• Manage SEO campaigns
• Set up conversion, pixel, and event tracking on the website and across various digital platforms
• Conduct research on market trends, brand’s audiences and competitors, and end-to-end consumer journey to drive engagements and conversions
• Analyze digital marketing analytics reports and share insights with the team to develop optimization plans
• Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team

Service Engineer

Basic up to $4300

5 days work

Location: Tuas

Key Responsibilities:

* Install, maintain, and repair automatic and manual welding machines and/or CNC Machining

* Diagnose mechanical, electrical, and software-related issues and propose appropriate solutions.

* Conduct preventive maintenance and calibration of equipment to ensure optimal performance.

* Resolve production technical concerns and requirements.

* Provide in-house training on the proper use and maintenance of equipment.

Requirements:

* Proven experience as a Service Engineer or similar role in the O&G industry

* Experience in Fronius machines is a bonus.

EA Name: MANPOWER ACCESS PTE LTD

EA License No: 13C6854

EA Personnel Name: Teo Zhi Wee

EA Personnel Registration No: R22103947

About the role

We are seeking a skilled and experienced Manager, Business Management to join the team at Singapore Epson Industrial Pte Ltd - Plating Plant. You will be responsible for overseeing the company's financial and budgeting functions, playing a key strategic role in supporting the overall business objectives.

What you'll be doing

• Assist GM to materialise business strategy by carrying out effective planning on the entire business management.
• Identify Plating Industry business and market trends, new development, financial to meet business KPI.
• Utilize data analytics and conduct thorough market analysis, competitive landscape, and customer behaviour to identify opportunities and threats.
• Develop and implement effective accounting management in fixed and variable cost, investment and budgeting strategies to support the company's financial goals.
• Establish mid & long-term business strategy based on financial data and business forecasting including budget preparation and kick-off meeting presentation.
• Oversee the preparation of detailed financial reports, forecasts, and analysis to aid decision-making.
• Manage monthly expenses/marginal profit and business profit results to enhance organizational effectiveness and transform it into actionable insights and result oriented.
• Provide regular updates on business performance against targets, expert advice and guidance to the Plating's top management team & Japan HQ management.
• Lead and mentor the finance team, fostering a collaborative and high-performing environment.
• Collaborate cross-functionally to align financial strategies with the overall business strategy
• Ensure compliance with relevant accounting standards, regulations, and internal policies.
• Any other ad hoc duties as assigned.

What we're looking for

• Bachelor's degree in Accounting, Finance, or a related field; professional accounting qualification (e.g., CPA, ACCA).
• Having 10 years of experience in a management accounting or budgeting role, preferably within the manufacturing industry.
• Proven track record of successfully managing and leading a team.
• At least 5 years of related working experience in Finance/Budget/Forecast Planning/Month end closing/Bad debt reporting.
• Excellent financial analysis and reporting skills, with the ability to interpret complex data and translate it into actionable insights.
• Strong commercial acumen and strategic thinking abilities to align financial strategies with business objectives
• Proficient in the use of accounting system, Microsoft Office and data analysis tools.
• Excellent communication and interpersonal skills to effectively collaborate with key stakeholders, internal and external parties.

What we offer

At Epson (SEP), we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Company transport provided at designated pick-up points islandwide
• Medical insurance coverage
• In-house canteen at subsidized price
• Employee Flexible benefits Scheme
• Career development opportunities, including training programs

Working Hours

7.50am to 4.55pm (Mondays - Fridays)

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• Entry level is welcome
• Up to 14 Annual leave for first year
• Free lunch every Friday | Free fruit every Monday
• 5 days work (Monday to Friday) – 8am to 5pm.
• Saturday & Sunday rotational depending on roster (8am to 5pm)

Job Description:

This is a full time role for a Customer Service located in Tuas. Our client is a reputable waste management and recycling company in Singapore, dedicated to providing sustainable solutions for waste disposal. You will involves supporting daily operational tasks while ensuring customer orders are managed and followed up efficiently. It requires the ability to perform well under pressure in a fast-paced environment and maintain effective communication and coordination with team members. Additionally, the candidate will handle other responsibilities as assigned by the supervisor.

Qualifications:

• Customer service oriented with pleasant and polite
• Positive attitude, organized and problem-solving skills

Benefits:

• 5 days work week + 1 month 1 saturday
• Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

Job Responsibilities:

• Knowledgeable in servicing and maintenance for refrigeration / electrical machines.
• Identifying faults, troubleshoot, and repair various commercial kitchen equipment.
• Performing repair jobs promptly and efficiently.
• Submitting of daily report for servicing & maintenance functions.
• Ensure all documents are updated upon completion of work
• Ensuring all works comply with the appliance standards and Health and Safety Act.
• Perform equipment quality compliance check.
• Work closely with direct superior to maximize repair rates.
• Maintaining service vehicle in good condition.
• Maintain the work bay and workshop areas in orderly and safe working conditions and exercise good housekeeping practice.
• Any other duties as assigned.

Job Requirements:

• Hands-on experience in installation, maintenance, troubleshooting and/or repairs in electrical machines and mechanical diagnostic skills.
• Possess a valid Singapore class 3 driving license is preferred.
• Other relevant skills or experience we will consider to be of benefit.
• Basic and/or excellent written (English)

Develop, maintain and measure Expeditors' world-wide activity with your customer(s). Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with our execution teams and the customer(s).

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business. ]
• Create and communicate a global strategic business plan in alignment with the customers' and Expeditors' company goals.
• Penetrate customers' organization structure at all levels, developing relationships beyond the main point of contact at all locations.
• Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.
• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI's, service deliverables and initiatives).
• Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting your efforts.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI's.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through BI portal (LAM accounts).
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & customer account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.
• Travel when necessary.
• Regular 1:1 meetings with CRDM with expectations review

Key Responsibilities:

• Develop and implement HR strategies that align with the organization’s objectives and business needs.
• Oversee talent acquisition processes to attract and retain top talent.
• Lead initiatives to improve employee engagement, satisfaction, and retention.
• Manage compensation, benefits, and performance appraisal systems.
• Ensure compliance with labor laws and regulatory requirements.
• Develop and monitor HR metrics to track the effectiveness of HR programs.
• Advise senior management on HR-related matters and provide strategic counsel.
• Cultivate a culture of diversity, inclusion, and continuous learning within the organization.

Requirements:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 8+ years of HR experience, with at least 3 years in a leadership role.
• Will be considered for director role, depending on seniority
• Strong knowledge of labor laws and HR best practices.
• Proven ability to lead and develop teams.
• Excellent communication, decision-making, and organizational skills.
• Strategic mindset with the ability to execute at a tactical level.

(1) Experienced in F&B operations for at least 2 years;

(2) Independent with initiative;

(3) Maintain daily and monthly reports of outlets;

(4) Preparation of profit / loss statements;

(5) Purchasing of materials if required;

(6) Sourcing for clients to rent stalls;

(7) Daily operations of outlets.

Job Responsibilities:

• Lead,coach and manage a team of delivery personnel, ensuring compliance with company rules and regulations.
• Ensure smooth daily operation and timely delivery of goods.
• Plan, organize and coordinate staff deployment and delivery activities across the group of companies.
• Conduct thorough analyses of logistics activities to optimize cost-effectiveness and efficiency.
• Maintain metrics, analyze data, and implement improvements to enhance logistics systems and processes.
• Collaborate with cross-functional teams and logistics partners to ensure timely deliveries to customers.
• Recruit, train, and supervise the delivery team, providing effective leadership and guidance.
• Maintain and update route plans and provide monthly reporting of fleet management.
• Conduct daily or weekly safety toolbox meetings to ensure the team follow SOP and adherence to safety standards and regulations.
• Evaluate performance metrics and implement improvements to enhance efficiency and customer satisfaction.
• Monitor compliance with quality control and assurance standards for all areas of fleet management.
• Cultivate and maintain strong relationships with vehicle leasing companies and third-party service providers for long term business partnerships.

Job Requirements:

• Minimum Diploma or Degree in Logistics management or related field.
• At least 5 years of relevant experience, including a minimum of 3 years in a managerial role.
• Strong expertise in fleet management and operations.
• Demonstrable leadership and staff management abilities.
• Proficiency in standard logistics software.
• Fluency in both English and Chinese to facilitate effective communication across all levels of staff.
• Excellent analytical, problem solving and organizational skills.
• Experience in handling the food products industry is a plus.

Working Hours:

• 7am to 4.30pm (Monday to Friday)
• 7am to 12noon (Alternate Saturday)

Job Requirement

• Perform routine inspections, maintenance, and repairs on compressors and related equipment.
• Diagnose and troubleshoot mechanical and electrical issues with compressors.
• Replace or repair defective components and parts as needed.
• Ensure all work complies with safety regulations and company standards.
• Maintain accurate records of service and repair activities.
• Provide technical support and advice to clients regarding compressor operation and maintenance.
• Respond to service calls and emergencies promptly.

Qualifications

• Proven experience as a Service Technician
• Possess Class 3 Driving license
• Strong knowledge of compressor systems and components.
• Proficiency in troubleshooting and repairing mechanical and electrical issues.
• Familiarity with safety regulations and best practices.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Project Manager - Job Responsibilities:

- Responsible for P/L for Project

- Responsible for Timely project execution

- Conduct Project progress meetings & follow up on timely action

- Coordinate with the project executive all client "business" related contact/correspondence to ensure consistency of reporting throughout the project lifecycle

- Report to Management and make a dash board information at point in time

- Identify the potential concerns of the project well in advance and address them in an effective manner before it is raised.

- Ensure all costs and risk updates are communicated and incorporated into the overall project reporting

- Initiate and implement best practices, procedures and standards

- Lead, direct, assist and support construction teams to ensure deliverable processes on time and within the budget.

- Involve in day to day activities with customer & vendors

- identify, maintain & monitor the Risk register throughout the project

- Hold review meeting with vendors & follow up on the appropriate action plan

- Project close out and hold lesson learnt session

- Support sales proposal to review costing sheet and optimise the cost as required

Job Specifications:

- Degree in engineering, or equivalent

- Professional certification PMP is preferred but not a must.

- Strong knowledge of integrated navigation systems, navigation sensors, platform management, and maritime surveillance systems

- At least 5 years of relevant project management experience

- Proven track records in managing projects.

Key Responsibilities:

Team Leadership: Lead, mentor, and develop a team of engineers and technical staff.

Project Management: Plan, execute, and deliver projects on time and within budget while ensuring quality standards.

Technical Guidance: Provide technical direction and support to team members, helping to resolve complex issues and promoting best practices.

Collaboration: Work closely with vendors, classification society, and other stakeholders to align technical solutions with project objectives.

Quality Assurance: Implement and maintain processes for quality assurance and continuous integration.

Budget Management: Manage technical budgets and resource allocation effectively.

Innovation: Stay current with emerging technologies and industry trends to drive innovation within the team.

Project Manager - Job Responsibilities:

- Responsible for P/L for Project

- Responsible for Timely project execution

- Conduct Project progress meetings & follow up on timely action

- Coordinate with the project executive all client "business" related contact/correspondence to ensure consistency of reporting throughout the project lifecycle

- Report to Management and make a dash board information at point in time

- Identify the potential concerns of the project well in advance and address them in an effective manner before it is raised.

- Ensure all costs and risk updates are communicated and incorporated into the overall project reporting

- Initiate and implement best practices, procedures and standards

- Lead, direct, assist and support construction teams to ensure deliverable processes on time and within the budget.

- Involve in day to day activities with customer & vendors

- identify, maintain & monitor the Risk register throughout the project

- Hold review meeting with vendors & follow up on the appropriate action plan

- Project close out and hold lesson learnt session

- Support sales proposal to review costing sheet and optimise the cost as required

Job Specifications:

- Degree in engineering, or equivalent

- Professional certification PMP is preferred but not a must.

- Strong knowledge of integrated navigation systems, navigation sensors, platform management, and maritime surveillance systems

- At least 5 years of relevant project management experience

- Proven track records in managing projects.

Job Description

The candidate will be responsible for the following:

• Managing Client relationships

• Managing 4 to 5 design projects concurrently in Yards (including China)

• Providing overall leadership for the project while maintaining a focus on achieving targets efficiently

• Development and presentation of project plans, respond to Clients

• Liaison with the Shipyard, Classification society, Vendors & Clients

• Weekly progress reporting to Client & Management

Desired Profile

Essential requirements for this position are:

· Technical/ marketing skills for shipbuilding industry

· Experience in project management

· Excellent organizational and planning skills

· Strong Leadership and bilingual communication skills in English/ Mandarin

The candidate should have minimum 5 years’ experience in related role in ship design/ shipbuilding industry. Promising candidates with less experience may be considered as Trainees.

Job Description

• Serve as the primary point of contact for customers utilizing our third-party logistics services, including managing inquiries, resolving issues, and providing updates on shipments and inventory.
• Inventory Control: Implement inventory management processes to accurately track stock levels via MCP system
• Process customer orders, prepare shipping documents, and manage inventory levels to meet customer demand while minimizing carrying costs and stockouts.
• Handle customer complaints and escalations promptly.
• Maintain accurate records of customer interactions, transactions, and service requests using our MCP system and email system.
• Order Fulfillment: Coordinate order processing and fulfillment activities, ensuring timely and accurate picking, packing, and shipping of customer orders.
• Quality Control: Implement quality control measures to ensure that goods meet company standards and customer requirements.
• Vendor Management: Liaise with suppliers and logistics partners to coordinate inbound and outbound shipments, resolve issues, and optimize transportation routes.
• Reporting and Analysis: Generate reports and analyze warehouse performance metrics. Update monthly major customer KPI report
• Any other task given by superior

Requirements

• Degree holders or equivalence
• At least 1 year of working experience in the related field
• Working experience in shipping, supply chain or logistics will be an added advantage
• Work independently and able to work in a fast pace environment
• Team player and dynamic, ability to multi-task
• Good communication and organization skills
• Proficient in Microsoft Office applications

With business expansion, we're looking to hire a Singapore based Service Technical Officer to provide services to our local customers.

For this role, you will need to

■ Commission, calibrate and maintain the performance of the sensors;

■ Provide effective solutions to customers' concerns.

■ Communicate with clients’ engineers and other technicians to ensure that

services are delivered effectively.

■ Promptly following up on service requests and providing customer feedback.

■ Prepare presentations and conduct training to the customers to keep up to date with

the latest developments of the sensors;

■ Write reports and present findings to the Manager after each service visit.

Job requirement

■ Diploma in any field (engineering related major is preferred)

■ At least 2 years of technical service experience within engineering space,

candidates with engineering background are welcome to apply.

■ Team player and independent, good communication skills.

Scope

• Source for new commercial and government clients
• Develop good working relationships with clients and get client feedback
• Upsell solutions to solve client’s challenges
• Collaborate closely with other teams, such as deployment team and product team, to deliver exceptional customer value

Requirements

• Minimum educational requirement of a Degree, or equivalent qualification.
• At least five years of experience with a proven track record in enterprise software sales.
• Excellent interpersonal abilities and adeptness in fostering relationships.
• Exceptional verbal and written communication skills are essential.
• Commitment to achieving results

Benefits

• Meaningful work to make the world safer
• Chalk up valuable experience and insights within the cybersecurity industry
• Competitive salary package
• Annual flexi benefit and reimbursement for health screening expenses.
• Enjoy 18 days of annual leave, with increments based on years of service.

Job Description

a) Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement

b) Understand the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients

c) Collaborate with design and sales teams to ensure that requirements are met

d) Maintain relationships with current clients and identify new prospects within the area you have been assigned

e) Possess a strong understanding of our products, our competition in the industry and positioning

f) Follow the latest industry developments and stay up-to-date on corporate competitors

g) In addition to the duties which this position usually entails you may from time to time be required to undertake additional or other duties as necessary to meet the needs of our business.

Qualification

Minimum 2 years working experience

Job Description:

•Responsible for sales for Aviation Lubricants and Chemicals

•Oversees business development of organization within Asia Pacific Region

•Forecasting and developing sales strategies plans to meet business objectives in terms of revenue and margin.

•Analyze market, industry trend and the competition to identify new sales opportunities for current and future business needs of customers.

•Provide excellent customer service and ensure customer satisfaction to develop long term relationships with key/current/prospective customers.

•Prepare weekly & monthly sales reports of progress and forecasts to internal and external stakeholders.

•Deliver sales presentation to customers.

•Performing pricing analysis and manage stock inventories.

•Lead, train and manage sales team performance to achieve annual sales targets.

•Manage internal and external audit and certification.

•Need to travel to overseas – business trip

•Other ad-hoc duties as assigned.

Requirements:

•Diploma in Sales & Marketing or equivalent

•Minimum 2-3 years’ corporate sales experience, preferably in Aviation Industry

•Good selling skills & confident in presenting company’s portfolio

•Presentation Skills

EA PERSONNEL: R1988532

EA LICENCE: 21C0430

Job Description:

•Responsible for sales for Aviation Lubricants and Chemicals

•Oversees business development of organization within Asia Pacific Region

•Forecasting and developing sales strategies plans to meet business objectives in terms of revenue and margin.

•Analyze market, industry trend and the competition to identify new sales opportunities for current and future business needs of customers.

•Provide excellent customer service and ensure customer satisfaction to develop long term relationships with key/current/prospective customers.

•Prepare weekly & monthly sales reports of progress and forecasts to internal and external stakeholders.

•Deliver sales presentation to customers.

•Performing pricing analysis and manage stock inventories.

•Lead, train and manage sales team performance to achieve annual sales targets.

•Manage internal and external audit and certification.

•Need to travel to overseas – business trip

•Other ad-hoc duties as assigned.

Requirements:

•Diploma in Sales & Marketing or equivalent

•Minimum 2-3 years’ corporate sales experience, preferably in Aviation Industry

•Good selling skills & confident in presenting company’s portfolio

•Presentation Skills

EA PERSONNEL: R1988532

EA LICENCE: 21C0430

OVERVIEW

This position will report to the General Manager, Tender Centre, and is part of the Regional Tender Centre Team. He/SheThe role is responsible to lead in the tender process and work in close collaboration with other tender management teams and account owners within SAO region.

KEY RESPONSIBILITIES

• Drive tender business growth, profitability, and sustainability in the SAO region.
• Lead the end-to-end tender process, including RFI, RFQ, RFP, e-Auctions, and spot quotes.
• Prepare high-quality, competitive proposals in collaboration with account owners, tender management teams, and support functions.
• Develop and execute bid strategies and tender frameworks in coordination with key stakeholders to enhance success rates.
• Analyze customer tenders to align pricing, solutions, and requirements effectively.
• Work closely with Air/Ocean cargo divisions for rate negotiation and review.
• Ensure accurate and timely data profiling and records maintenance on platforms like TM Analytics and SharePoint.
• Conduct post-mortem analyses on tenders for continuous improvement and management review.
• Maintain pricing knowledge and collaborate with internal teams to optimize tender processes, reduce costs, and improve win ratios.
• Support the transition to the Implementation team post-award and assist with SOP setup, focusing on rate aspects.
• Provide commercial and technical inputs for tender submissions.
• Participate in internal/external meetings to align on tender management goals.
• Identify opportunities to enhance the Tender Centre’s efficiency and effectiveness.
• Other duties as assigned by management.

PERSONAL QUALITIES

• Goal-oriented and consistently meets targets.
• Highly organized, with strong planning and prioritization skills.
• Independent, resourceful, able to work under pressure and meet deadlines.
• Strong analytical, communication, and interpersonal skills.
• Clear and concise in both written and verbal communication.
• Strong ability to coordinate resources across functional and organizational boundaries, building and using networks, encouraging collaboration across borders and sharing knowledge and expertise.
• Strong business acumen and analytical mindset and ability to conceptualize customer and operational requirements.
• Proactive planner with the ability to drive projects forward.
• Monitors market trends, encourages innovation, and handles change effectively.
• Structured thinker who simplifies complexity into actionable steps.
• Committed to ethical practices and upholding values.

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Manage one or more outlets

Ensure monthly target is achieved

Liaise with other staff members to ensure cleanliness, maintenance and service standards are upheld

Lead and motivate a team of consultants / beauticians to maximize sales through maintaining excellent service and retail standards to achieve customer service and sales goals

Maintain good relationship with customers and ensure customers appointments are scheduled smoothly.

Good management & communications interpersonal skills

Salary Range (Mandatory):

$3000- $5000 + Attractive Commission + Bonus (Total income: $5000-10000)

At least 3 year(s) of working experience

Bilingual in English & Mandarin in order to liaise with Mandarin speaking clients

Able to work on weekends and public holidays

Energetic, sales driven, self-motivated & independent

Candidate possessing a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Others, Personal Services or equivalent is a plus

Preferably Managers specializing in Personal Care/Beauty/Fitness Service or equivalent.