We have a Practice Manager vacancy at Island Veterinary Clinic!
A Practice Manager position has just opened at Island Veterinary Clinic, an established first opinion small animal practice that prides itself on providing a personable experience for clients and their pets. This is a leadership role, focused on People Management, Clinic Operations, Administration and Business Performance.
Our clinic is spacious and comfortable, and we serve a loyal and affable clientele. The successful candidate will lead a team of veterinary professionals and support staff to ensure the practice meets all operational and quality standards while delivering the highest level of customer service to clients and their pets.
S/he partners closely with the Practice Director to operate an effective and productive clinic team, ensures a safe and engaging clinic environment, and improve both the medical quality and business performance of the clinic.
The scope of this role covers but not limited to:
· Oversee the daily operations including reception, billing, scheduling, and medical records;
· Develop and implement operational policies and procedures;
· Maintain financial records and ensure compliance to applicable laws and regulations;
· Monitor and review staff performance and provide feedback and coaching;
· Manage the recruitment, hiring, and training of new staff;
· Responsible for the maintenance of all necessary veterinary equipment;
· Schedule and organize veterinary appointments;
· Manage client complaints and inquiries;
· Monitor and maintain inventory movement and ordering.
Do you possess the following:
· Minimally 5 years of work experience required (health care, veterinary profession, service industry, etc.);
· Direct supervisory experience (includes hiring, associate development, etc.) required leading a team of over 10 team members;
· Clinic experience and/or previous experience as a Practice Manager in veterinary medicine preferred;
· Independent, self-motivated, capable to meet tight timelines;
· Attention to details and accuracy with strong sense of urgency;
· Able to multitask and remain calm under pressure;
· Strong interpersonal and communication skills.
Job Types: Full-time, Permanent
Salary: $3,500.00 - $5,500.00 per month
Benefits:
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
Ability to Commute:
- Singapore 600114 (Required)
Work Location: In person