Responsibilities:

• Provide strategic People advice and support to business and operational business stakeholders recommend solutions and provide action plans to the stakeholders
• Support delivery of People activities and processes (such as performance management, manpower planning, compensation and benefit, talent development) and ad-hoc projects at the business level
• Responsible for guiding and implementing strategic and tactical People initiatives aligned to business/organization’s objectives
• Support development and delivery of People strategy and lead communication, implementation and measurement of key people initiatives and programs within the business area to support a dynamic, fast-paced and high-performance culture of the company
• Build strong partnership and acts as partner and constructive challenger to the stakeholders
• Ability to work effectively in a matrix environment with people at all organizational levels

Requirements:

• Bachelors’/ Masters’ degree in Human Resources or a relevant field
• At least 8 years of experience in a regional Business Partnering role, preferably in a corporate environment
• Experience in HR Operations – End to end employee life cycle management with ability to work effectively in a global/ regional and joint venture environment, with strong service orientation and business judgment
• A team player who is independent, self-confident, flexible and has a self-motivated personality with the ability to to adapt to changing circumstances and work in a dynamic environment
• Ability to drive innovate and do things differently and better with good problem-solving skills and willing to take initiative, ownership to deliver results
• Familiarity with Workday would be an advantage

1. Maintain full set of accounts with oversight on all journal entries, revenue, costs and expenses;

2. Handle all month-end accounts closing activities, including review of P&L and Balance Sheet schedules;

3. Coordinate and prepare monthly financial packages required by HQ in Hong Kong and local management;

4. Work and deal with external auditors on annual audits;

5. Handle Tax and GST issues, Witholding Taxes and all related reporting process;

6. Provide necessary supports, info and advice to HQ in Hong Kong and local management, among others, including policy setting, internal control and operation efficiency, etc;

7. Liaise with Corp Secretary for XBRL filing to auditor, tax agent and bankers; and

8. Participate in ad hoc assignments or projects as required.

Requirement:

1. Bachelor's degree in accounting or equivalent;

2. At least 5 years of relevant experience, 2 years of which at senior supervisory level;

3. Experience in trading industries is an advantage;

4. Familiarity with Singapore accounting standard, GST and Tax is a must;

5. Preferably familiar with accounting system and implementation of accounting system;

6. Proficiency in accounting Software (Xero)

7. Independent, initiative and able to communicate with people of all levels;

8. Good command of spoken, written English & Chinese and able to communicate in Cantonese are advantages;

9. Preferably immediate available or within short notice;

10. Able to multi-task, work in a diverse and fast-paced environment.

VFT Job ID:

VFT/SG/HR/HRMGT/001/2023

About Us:

VFlowTech (VFT) is reinventing energy storage with Vanadium redox flow technology, with a vision to develop the cheapest and most scalable Vanadium redox flow batteries in the world. VFT solution is proven to be one of the safest, most durable and environmentally friendly battery technologies.

VFT is a spin-off of the CleanTech lab of Nanyang Technological University (NTU), Singapore, and benefits from unique IP arising from many years of intensive research at NTU. VFT founders and management team have deep experience in the renewable space, and Vanadium redox flow technology.

VFT is passionate about powering tomorrow’s energy demands in a sustainable way. To achieve this, we believe in attracting great talent through the creation of a vibrant, progressive workplace that makes them our greatest assets. We’re always on the lookout for experienced and passionate individuals to be part of the team, working and collaborating effectively to make a positive difference.

Role Responsibilities:

· Lead and manage the full spectrum of human resource management including manpower planning, staffing, compensation and benefit, organisational capability development, employee development, talent management, performance management and employee engagement

· Responsible for staff welfare and training

· Responsible for maintaining HR data to meet regulatory requirements for workplace health and safety, industrial certifications and manpower qualifications

· Prepare the manpower plan and associated budgets for staff in support of the annual budget planning exercise and quarterly board meetings

· Implement a yearly appraisal system and undertake regular salary reviews

· Establish a talent management program in line with the strategic objectives

· Update the employee handbook and document all HR policies and changes

· Oversee the administration support in the organisation for various submissions, renewals, claims, surveys, etc dealing directly with the designated party or stakeholders

· Dealing with grievances and implementing disciplinary procedures

· Plan, coordinate, and drive HR events programs/initiatives on employee engagement/satisfaction and maintain an agenda

· Ensure office administration is running smoothly

· Process payroll for all staff

· Process foreign employee relocations and work pass applications

· Conduct bi-annual internship recruitment fair

· Support in digital marketing & PR initiatives

Requirements:

· Minimum Degree in Business Administration, Human Resources and/or a related field

· 6+ years of experience as a HR Generalist

· Candidates with IHRP certification would be a plus

· Candidates with experience in recruitment for manufacturing sector would be a plus

· Strong leadership skills to set clear objectives and track progress towards those objectives for the entire organisation

· Good knowledge of MOM guidelines and Employment Laws

· Familiar with MOM portals and various HR e-services

· Familiar with grants available for recruitment

· In-depth knowledge on recruiting interns from universities/polytechnics/ITE

· Highly collaborative

· Resourceful and quick to adapt to situations

· Strong interpersonal skills and the ability to build relationships

Perks of Joining VFT:

· Competitive Salary Package

· Vibrant Environment & Company Culture

· Dental, Medical & Hospitalization Insurance

· Comprehensive Leave Package

· Convince us with your skills & strengths and we promise you progressive personal & career development opportunities with our leading-edge technologies and industry know-how

Why Join VFT:

· We offer exciting work in a fast-growing technology start-up

· We offer our employees excellent working conditions, and numerous opportunities for development

· Our team is diverse, multi-cultural and shares the drive to make a difference and create change

· We encourage our team to bring in their ideas and take initiatives that make them proud of

· We foster a rapidly scaling working environment with a very entrepreneurial, innovative, and collaborative culture

· We see the opportunities, where others see problems

Equal Opportunity Employer Motto:

VFlowTech is an equal opportunity employer. All qualified applicants for employment with VFlowTech will receive consideration for employment without regard to race, sex, age, colour, religion, marital status, sexual orientation, gender identity, veteran status, status with regard to public assistance, source of income, national origin, citizenship status, disability, or any protected status.

Job Info:

• Basic: $4000 - $5000 + AWS & VB + Transport Allowance
• Working Hour: 5 Days (Including Weekend), 9am - 6pm
• Location: Macpherson MRT

Job Scope:

• Responsible for managing and leading a given district, achieving sales, profitability and inventory targets while ensuring a unique and brand relevant shopping experience
• Oversee, coach and direct activities of Shop-in-charge person (eg. Store Managers) in the achievement of business objectives and efficient & effective store operations

Key Performance Indicators (KPIs):

• Execute retail operating procedures policies and control while ensuring retail excellence
• Achieve compliance with given statutory and corporate affairs requirements as appropriate
• Assist in executing promotion/marketing plans and opportunities to deliver sales and profitability targets
• Ensure delivery of 100% customer satisfaction
• Achieve district target set by the Management
• Ensure overall stock loss is maintained below 0.5%
• Achieve and conversion metrics as per Company benchmark

General Duities:

• Ensure consistency and compliance of operating and service standards, policies, and procedures
• Ensure high standards of store operations are met at all times, providing consumers with high-quality shopping and brand experience
• Work closely with Merchandising Team in stock allocation and planning
• Achieve an overall stock turn as per company target
• Ensure product selection for all stores is based on grades/ bands that reflect consumer profiles, competitive landscape, and store formats
• Loss prevention a key operational discipline
• Managing all outlets budgets and ensuring that each store operates within the budget
• Monitoring each store's P&L reports
• Addressing operational problems that arise

Specific Duties:

1. Marketing and Visual Merchandising:

• Ensure Retail Marketing plans are executed seasonally – aligned with brand marketing plans
• Work in accordance with Regional and Local VM standards and execute the look-and-feel of the store as pre-agreed

2. Store Visits:

• Ensure store visits are done consistently and take corrective measures if needed for business growth
• Prepare store visit checklist reports for weekly review with the Retail / Store Operations Manager

3. Expenses Control:

• Prepare and monitor revenue and expenditure in the retail stores/outlets to ensure attainment of profit objectives

4. Leadership - Proposing Decisions and Actions:

• Develop a team of Store Managers / Trainee Managers capable of executing store sales & marketing strategies and meeting financial objectives
• Build succession plan through effective hiring, development, training and staff retention program.
• Support and guide direct reports in solving cross-functions and people-related issues
• Any other ad hoc duties assigned

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*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Responsibilities:

• Conduct research to identify market gaps and potential growth areas.
• Arrange business meetings with prospective clients.
• Prepare sales contracts ensuring adherence to law-established rules and guidelines.
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Stay informed about industry trends, risk, competitive landscape, opportunities, and emerging technologies.
• Use data-driven insights to refine sales approaches.

Job Requirements:

• Proven working experience in related fields preferred
• Experience in customer support is a plus
• Proficiency in MS Office software
• Communication and negotiation skills
• Bachelor’s Degree in business administration, sales or other relevant fields

Working Hours:

• Monday – Friday (10:00 – 19:00)

Location:

• 5 minutes’ walk from Jurong East MRT (located above Maybank and RHB Bank)

Job Description:

To effectively manage & produce the digital video content and live streaming activities in line with the overall digital marketing and content strategies.

• Collaborate and work closely with the design, marketing teams to develop and refine the content strategy, ensuring alignment with overall business goals and audience preferences

• Produce high-quality written and visual content, including articles, blog posts, social media updates, videos, infographics, and more

• Edit and proofread content to ensure accuracy, clarity, and adherence to brand guidelines

• Craft content that resonates with our target audience, driving engagement, interactions, and conversions across various platforms

• Implement best practices for SEO to enhance the discoverability and visibility of our content in search engines

• Analyze content performance metrics and make data-driven recommendations to optimize strategies and tactics

• Be responsible for the creation of video content for all brand portfolios

• Liaise with key stakeholders in creation of engaging videos for social media, websites, Youtube and digital display

• Strategize and implement live streaming productions, coordinate closely with hosts and ensuring a smooth and professional presentation

• Manage the end-to-end videography production process from concept, moodboard, set design, scripting, to filming and post-productions

• Stay up-to-date with industry trends, competitor activities, and emerging content formats to inform content strategy

• Provide detailed weekly and monthly reports, showcasing results, trends and actionable insights

• Lead and manage domestic and overseas team and providing training to overseas team and freelancers

• Undertake special projects and other tasks as assigned by superiors

Requirements

• Diploma in Digital Film, Motion Design, Broadcast Media, Videography or relevant study

• At least 1 year of relevant experiences, preferably with past portfolios in food and FMCG

• Competent knowledge of Adobe Premiere Pro and After Effects

• Comfortable with working on food photography will be a bonus

• Experience in handling video production equipment like as video camera, audio recorder, lighting, etc.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

• Handle rate inqueries from customers and overseas agents
• Prepare airfreight and seafreight quotation
• Follow-ups with customers for feedback & approval on shipment arrangement
• Work closely with operations teams for bookings
• Monitor shipment movement when necessary
• Prepare monthly tariff for FCL & LCL
• Involve in tender
• Monthly KPI report
• Others ad-hoc task when assigned

Requirement

• Diploma/Degree in Supply Chain and Logistics
• 2-3 years working experiences in Freight Forwarder/Seafreight/Shipping
• Knowledge in shipping documentation and carriers is a must.
• Good knowledge in Dangerous Goods & documentation
• Previously with Logistics Customer service experiences would be an advantages

RESPONSIBILITIES

• Perform the designs using in-house adsorption tools.
• Prepare the simulation files for SRU/TGU catalyst using Hysys.
• Prepare the simulation files for HPC using in-house tool.
• Prepare the technical proposal to meet the customers’ RFQ requirements.
• Provide on-site service for catalyst and adsorbent loading and start-up
• Support business manager on technical inquires.
• Resolve technical issues quickly and effectively at customer site or remotely.
• Develop technical services plan and execute the plan to meet customer expectation and demand.
• Carry out on-site excellent technical services and adhere to best practices standard.
• Prepare the Technical Service Visit Report
• Prepare various technical reports and presentations (internal and customer) and assures consistent communications.
• Work with other functions to develop value-added services relative to technical services

REQUIREMENTS

• Bachelor’s Degree in chemical engineering or Chemistry
• Minimum 3 years of experience in related industrials e.g. Oil refining and Petrochemical
• Comprehensive knowledge of Chemical Engineering
• Comprehensive knowledge of refining and petrochemical plant
• In-depth Microsoft Excel and Power Point skills

The Job

• Execute enterprise-wide cybersecurity programs for both IT and OT.
• Enhancing, reviewing and formulating of Information Security related procedures.
• Work with Security Operations Center to verify and close SOC alerts, including blocking of blacklisted IP and investigate anomalous activities.
• Lead and perform POC/testings of Cybersecurity IT/OT products and services.
• Lead and organize vulnerability assessment and penetration testing with both internal and external teams and follow up with remediations and closures.
• Lead the team to administer various security systems such as EDR, WAF, vulnerability scanner, IPS, Privileged Access Management, secure internet access platform, including onboarding of new systems and accounts.
• Participate in cybersecurity drills and exercises.
• Attend to threat intel notifications and regulators' requests and lead the team to fulfil the recommendations.
• Lead cybersecurity team in Incident Response.
• Provide cybersecurity guidance such as Security by Design to project teams.
• Any other Cybersecurity & Compliance related functions that may be assigned.

The Requirements

• Minimum 6 years of related working experience in Information Security & compliance.
• Possess Security related certifications such as CISA, OSCP, CEH, CISM, CISSP would be an advantage.
• Good understanding on Security Architectures.
• Good understanding in OT Security.
• Experienced in Secure-by-Design Principal and secure coding.
• Hands-on experience in networking, system administration, application project development.
• Willingness to hands-on as part of mentoring the team to meet its objective in a collective manner.
• Highly resourceful individual who possess strong analytical skills.
• Well verse in security related products such as firewall, Intrusion Protection System, etc.
• Well verse in Security Standards such ISO27001, IEC62443, NIST & CyberSecurity Act. etc.
• Well verse in MITRE ATT&CK framework.
• Good understanding of various regulation/laws related to cybersecurity.
• Able to explain technical ideas to non-technical audience such as Senior Management and other Internal Stakeholders.

Essential Functions

• Responsible for performing and documenting analytical procedures in accordance with company procedures and regulatory guidelines.
• Assists in troubleshooting and process improvements to increase data quality, lower costs, or reduce turnaround times to include, updating standard procedures, assisting with troubleshooting.
• Acts as a technical resource for laboratory staff and support the team in the absence of the line manager.
• Performs routine data analysis to determine if an analytical procedure is proceeding according to expectations and that the results are within acceptable tolerances.
• Identifies and documents potential performance errors or otherwise unusual results and escalates to senior lab personnel.
• Prepares data analysis results for upload to LIMS system under the guidance of senior level staff.
• Contributes to CAPA investigations, deviations, and resolution.
• Responsible for clear, accurate, and timely communications with cross functional stakeholders.
• Assists in maintaining laboratory equipment and may offer suggestions for new equipment.
• Assists in good housekeeping of the lab environment, consistent with 6S standards.
• Assists in maintaining adequate inventory.
• Responsible for preparation of buffers and solutions for analysis, as required.
• Performs and documents calibration and maintenance of laboratory equipment as assigned.
• Performs and documents hands on training for other lab personnel in areas of proven competency as assigned.
• Participates in continuing education through self-study, attending training sessions and  lectures and meetings.
• May lead a laboratory or cross functional projects and assist with implementation of changes.
• May be responsible for contributing to the design and development execution of routine methods/assays under moderate supervision.
• Supports safety, quality, and 6S requirements and initiatives.
• Complies with company's procedures and applicable regulatory requirements.

• Qualifications

• Bachelor's Degree in healthcare-related fields.
• At least 2-3 years of experience in a regulated laboratory environment.
• Sound knowledge of principles, theories, and concepts in job area.
• Working knowledge of any applicable regulatory standards within area of responsibility.
• Proficiency with relevant laboratory techniques (Flow Cytometry).
• Knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling.
• Strong technical knowledge of complex testing procedures and science supporting the analysis.
• Proficiency with complex laboratory calculations regarding batches and specimens.
• Ability to troubleshoot laboratory equipment and resolve process issues.
• Good computer skills including proficiency with Microsoft Excel, PowerPoint and Word.
• Effective organizational and interpersonal skills.
• Effective communication and presentation skills.
• Capable of handling multiple tasks simultaneously.
• Strong attention to detail and accuracy.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

Q² Solutions, IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other. https://www.q2labsolutions.com/careers 

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software. 
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets.  Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

Job Description

• Prepare airfreight and seafreight quotation to customer and overseas agent
• Prepare monthly Tariff LCL and FCL for customer
• Follow-up quotation with customer
• Prepare spot rate to key account customer
• Assist operations team on shipment follow-ups
• Work closely with operations team to offer effective logistics solution
• Involve with the yearly tender preparation
• Others ad-hoc task when assigned

Requirement

• Diploma/Degree in Supply Chain and Logistics
• 2-3 years working experiences in Freight Forwarder/Seafreight/Shipping
• Familiar with shipping documentation and carriers
• Good knowledge in Dangerous Goods & documentation
• Previously with Operations/Customer service experiences would be an advantages

We have a Practice Manager vacancy at Island Veterinary Clinic!

A Practice Manager position has just opened at Island Veterinary Clinic, an established first opinion small animal practice that prides itself on providing a personable experience for clients and their pets. This is a leadership role, focused on People Management, Clinic Operations, Administration and Business Performance.

Our clinic is spacious and comfortable, and we serve a loyal and affable clientele. The successful candidate will lead a team of veterinary professionals and support staff to ensure the practice meets all operational and quality standards while delivering the highest level of customer service to clients and their pets.

S/he partners closely with the Practice Director to operate an effective and productive clinic team, ensures a safe and engaging clinic environment, and improve both the medical quality and business performance of the clinic.

The scope of this role covers but not limited to:

· Oversee the daily operations including reception, billing, scheduling, and medical records;

· Develop and implement operational policies and procedures;

· Maintain financial records and ensure compliance to applicable laws and regulations;

· Monitor and review staff performance and provide feedback and coaching;

· Manage the recruitment, hiring, and training of new staff;

· Responsible for the maintenance of all necessary veterinary equipment;

· Schedule and organize veterinary appointments;

· Manage client complaints and inquiries;

· Monitor and maintain inventory movement and ordering.

Do you possess the following:

· Minimally 5 years of work experience required (health care, veterinary profession, service industry, etc.);

· Direct supervisory experience (includes hiring, associate development, etc.) required leading a team of over 10 team members;

· Clinic experience and/or previous experience as a Practice Manager in veterinary medicine preferred;

· Independent, self-motivated, capable to meet tight timelines;

· Attention to details and accuracy with strong sense of urgency;

· Able to multitask and remain calm under pressure;

· Strong interpersonal and communication skills.

Job Types: Full-time, Permanent

Salary: $3,500.00 - $5,500.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Commission pay
• Performance bonus

Ability to Commute:

• Singapore 600114 (Required)

Work Location: In person

• Assisting Department Manager on day-to-day operations and to be a good role model setting good example including managing and supervision his subordinates with positive attitude towards work, customers, company and profitability of the job at all times.
• Execution of his daily duties including planning of work-scope, personnel allocation; assess tool requirement, scheduling, assessment, execution of repair and service works on diesel engine and auxiliary equipment components of two/four stroke engines. Monitor progress and ensure works are carried out on time and budget to correct quality levels.
• Track and update work progress and delivery schedules for recon. components.
• Evaluate safe and efficient work procedures to recommend modified or new tooling or process
• Assist with the compilation and production of service reports, calibration reports, draft invoices and work specifications etc., including ISO work instructions, risk assessment and checklist for all works.
• Liaise with customers and class, agents and other involved parties as well as other Goltens departments, QC, Sales staff etc. during repair projects including techno - commercial aspects with sub - contractors and vendors on outsourced reconditioning and repair works.
• Provide on-the job training to assigned personnel, monitor to verify skill levels and actively participate in the development of Goltens personnel to improve the quality of work.
• Ability to involve in the counseling process as part of the discipline action in the case of violation of rules of your subordinates.
• Have self-discipline, ownership and be responsible in maintaining the workshop, plant equipment, tools in good order and ensure good housekeeping in all job locations are well upkeep at all times.
• Always be proactive, cultivate good and safe working practices at all times to your subordinates and others at all times.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Work Time Profile:

5.5-day work week

Flexi-work schedule (alternating day and night shifts)

Company Benefits:

• Staff Lunch
• Training and Development Opportunities
• Bi-Annual Profit-Sharing
• Performance Bonus
• Staff Discounts on Seafood purchases
• Medical Benefits

Job Duties:

• Develop and implement comprehensive operational strategies, including setting performance goals, managing budgets, and overseeing resource allocation
• Function as the operational counterpart to the CEO; provide leadership, guidance, direction and consistency to the organisation at large
• Ensure cohesive and effective cross-functional collaboration amongst all business units.
• Drive change throughout the organisation as it grows and ensure flawless implementation and execution of plans
• Optimize production planning, identifying and rectifying bottlenecks and impediments to smooth production flow including day-to-day troubleshooting, supply chain management, ensuring raw materials are procured within cost/gross margin KPIs
• Ensure material forecast accuracy and material purchases (direct and indirect) by evaluating plant capacity to meet both short and long-term production forecasts, and integrate these requirements into capital planning
• Establish on-time distribution and fulfilment processes in accordance to relevant customer needs and regulatory/quality requirements, including in-house logistics processes and implementation of new technology and automation
• Embed quality and assurance in operations processes in accordance to certification requirements including compliance, audits and renewals

You need to have/be:

• 7 to 10 years of operations management experience, ideally in the food production or food services sectors
• At least 5 years of supervisory or managerial experience
• Ownership mindset with prior P&L responsibilities
• Strong data-driven, analytical orientation for informed decision-making and continuous improvement
• Proven problem-solving skills, adept at launching and managing complex projects or businesses
• Comprehensive supply chain, logistics, and procurement expertise
• Track record in driving operational excellence, cost reduction, and process enhancement

About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Overview of the role:

As a Senior Customer Service Manager for our health brand, you will play a pivotal role in leading and elevating our customer service operations. Your expertise in team leadership, customer issue resolution, quality assurance, and innovative process improvement will drive our commitment to delivering an exceptional customer experience in the health and wellness industry.

Responsibilities:

1. Team Leadership and Development:
1. Lead, mentor, and inspire a high-performance customer service team.
2. Develop and implement advanced training programs to ensure the team is well-equipped and continuously improving.
2. Resolution of Customer Issues:
1. Act as a point of escalation for complex or unresolved customer issues.
2. Develop and enforce effective procedures for handling customer complaints and inquiries, striving for optimal resolutions.
3. Quality Assurance:
1. Set and maintain rigorous quality standards for customer service interactions.
2. Continuously analyze and refine quality assurance processes, implementing innovative improvements based on feedback.
4. Process Improvement:
1. Spearhead the analysis and refinement of customer service processes to enhance efficiency and effectiveness.
2. Implement cutting-edge tools and technologies to improve the overall customer support experience.
5. Communication Skills:
1. Maintain clear and effective communication channels with customers and team members.
2. Provide timely updates on product information, policies, and changes, ensuring transparency and clarity.
6. Customer Feedback Analysis:
1. Gather and analyze customer feedback to identify areas for improvement.
2. Utilize feedback to make data-driven decisions and enhance overall customer satisfaction.
7. Performance Metrics Monitoring:
1. Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the customer service team.
2. Develop and implement strategic initiatives to meet or exceed challenging performance targets.
8. Cross-Functional Collaboration:
1. Collaborate with other departments, such as marketing and product development, to address customer needs and concerns.
2. Share insights from customer interactions to inform business decisions and foster a cohesive organizational culture.
9. Technology Implementation:
1. Stay abreast of technological advancements in customer service tools.
2. Implement relevant technologies to improve service delivery and ensure Better Body Co. remains at the forefront of industry innovation.
10. Customer Engagement Initiatives:
1. Develop and execute advanced initiatives to engage customers, including loyalty programs, newsletters, and community events.
2. Build lasting relationships with customers, aligning engagement initiatives with the company's health and wellness values.

• Proven experience in a senior customer service management role, preferably in the health and wellness industry.
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of customer service processes and industry best practices.
• Demonstrated success in implementing innovative technologies and strategies to enhance customer satisfaction.
• Track record of achieving and exceeding performance metrics.
• Bachelor's degree in Business, Marketing, or a related field might be a bonus

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.
• Join us at Better Body Co. and contribute to our mission of promoting health and wellness through exceptional customer service. Lead a dedicated team and shape the future of customer experience in the health industry!

Duties/ Responsibilities:

• Oversee the planning, execution, and monitoring of projects. Coordinate BU resources, timeline, and deliverables to ensure successful completion within schedule. Regularly review projects progress, identify risks, and implement mitigation strategies.
• Manage and lead the project team to realize the project QDC objectives (estimate, plan and track the project development activities).
• Build and maintain strong relationships with internal and external stakeholders, including BU, staff customers and partners.
• Take ownership and keep track of customers’ request and project issues, and work closely with team for resolution on quality, delivery, and cost.
• Make recommendations to prevent problems and manage potential risks when necessary.
• Need to be flexible to adapt to deadlines, changing schedules and requirements, and unpredictable events.
• Frequent travel for new project kick-off, project progress discussion and alignment.

Requirements:

• Bachelor’s degree in Science, Computer, Mechanical, Electrical & Electronics Engineering degree or equivalent.
• Minimum 5 years of work experience as Program Manager with project management skills in industrial or automotive industry.
• Ability to manage the different phases of the project life cycle, budgets, contracts, schedule, risk, etc.
• Strong interpersonal and communication skills with the ability to collaborate effectively with diverse stakeholders.
• Ability to prioritize and manage pressure.
• Good communication skills.
• Possess Project Management Professional Certification (PMP) is an added advantage.
• Experience in cost and effort estimation for project quotations.
• Willingness to travel frequently in Asia region, such as India.

Job Description

• Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• Possess basic Mechanical and Electronic engineering understanding.
• Ability to service and commission our range of machineries. (Training provided)
• Required language(s): English, Tamil, Melayu (in order to handle queries, request and feedbacks from English, Tamil and Melayu speaking counterparts in regards with the repair and other maintenance related matters.)
• At least 5 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Computer Hardware Installation, Software Installation, Software Configuration, Fabrication Camduct
• Preferably Non-Executive specialized in Maintenance/Repair (Facilities & Machinery) or equivalent.

Job Description

Responsibilities

• Ensure clients’ vehicles maintained by the workshop are roadworthy and comply with maintenance programs and standard.
• Manage workshop's performance in achieving Key Performance Indicators (KPIs).
• Ensure Workplace Safety and Health (WSH) policies, procedures and regulations are followed.
• Lead the overall implementation of bus fleet maintenance regime.
• Manage annual budget for the department.
• Manage multiple contractors to ensure safety requirements as well as operating and quality standards are met.
• Lead technical recovery, complex fault analysis and testing of bus fleet and systems.
• Provide technical guidance to maintenance teams.
• Promote LEAN, PIP and any Productivity and Green Movement.
• Review and approve maintenance schedule and manpower plans.
• Review audits on maintenance, repair, and overhaul operations.
• Define procurement specifications for the sourcing of vendors.
• Endorse inspection and maintenance documents for work closure at the workshop level.
• Any ad-hoc jobs as per assigned.

Requirements

• Bachelor’s Degree in Automotive / Electrical / Mechanical Engineering or equivalent.
• At least 5 years’ relevant experience in Management / Supervisory position.
• Strong communication and interpersonal skills.
• Good analytical and problem-solving skills.
• Customer-oriented.
• Proficient in software applications such as Microsoft office and SAP.
• Possess Singapore Class 4 driving license will be an added advantage.
• Possess safety, Six Sigma, lean management, or similar certifications will be an added advantage.