Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Coordinate with airlines and co-loaders to arrange for space booking
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
• Liaison and Attending to Customs, Agents, and Government Authorities enquires
• Ensure full compliance with customs and airport regulations
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the warehouse.
• Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.

Requirements:

• Experience in freight forwarding will be an added advantage
• Possess sound knowledge of permit declaration would be an added advantage
• Knowledge of CCN/ Customs Regulations will be an added advantage
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
• Team player and able to work independently with minimal supervision
• Applicants should have full working rights in Singapore

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Manager
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a highly motivated and experienced Service Manager to lead our service team and oversee daily operations, ensuring the delivery of exceptional, timely, and seamless service. The successful candidate will be responsible for meeting all automotive service and repair needs with the highest level of professionalism and efficiency, driving team performance, upholding Porsche’s standards, and cultivating a customer-centric environment that fosters trust, loyalty, and operational excellence.

• Develop, manage, and implement strategies to ensure a seamless customer experience across all service touchpoints, while achieving service profitability, cost control, and KPIs, such as service efficiency, productivity, parts inventory turnover, customer satisfaction, and retention.
• Manage service operations to build long-term customer relationships, foster trust and loyalty to encourage repeat business, ensure efficient service delivery, and uphold compliance with brand standards, warranty policies, and government regulations, including workplace health and safety for both workshop and frontline employees.
• Drive revenue growth alongside Service Advisors by proactively identifying opportunities and recommending additional services and products, such as extended warranties, service packages, and accessories, to encourage customer adoption.
• Handle and resolve escalated customer concerns promptly and effectively, collaborating with various stakeholders to achieve customer satisfaction targets.
• Prepare, review, and analyse budgets, expenses, and other KPIs, while monitoring team performance and overseeing inventory to ensure parts availability, and maximising workshop efficiency, productivity, and utilisation.
• Collaborate with sales and parts teams to continuously identify ways to streamline operations and maximise efficiency and productivity.
• Lead, mentor, motivate, and develop the service team, including service advisors, technicians, and support staff, to foster a culture of excellence and high performance while ensuring continuous upskilling with the latest technological advancements, product updates, and industry best practices.

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Bachelor’s degree in business, automotive management, or a related field with relevant certifications or training in automotive aftersales management preferred.
• 5 to 8 years of relevant experience in service management role, preferably within a luxury automotive brand.
• Comprehensive knowledge of service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, along with an understanding of industry trends, technological advancements, market dynamics, and regulatory requirements.
• Proficiency in Dealership Management Systems and diagnostic tools.
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members.
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience

• Breaking of incoming consol documents
• Data input and generating of arrival notice, delivery orders and billing
• Email correspondence with consignee and overseas agents
• Liaise with delivery driver / 3rd party contractors for import deliveries
• Ability to communicate with customs and respective government agencies over controlled import goods
• Proficient in Microsoft Office
• Ability to work under pressure and in fast pace environment

The Job scope for warehouse operations typically includes a range of tasks and responsibilities to ensure efficient storage, management, and distribution of goods. Below are the main areas of focus:

1. Inventory Management

• Receiving Goods: Inspecting, counting, and recording incoming shipments.
• Stock Management: Ensuring accurate stock levels and updating inventory records.
• Cycle Counting: Conducting periodic inventory checks to identify discrepancies.
• Storage Organization: Allocating storage space efficiently based on product type, size, and demand.

2. Order Fulfillment

• Picking and Packing: Retrieving items for orders and preparing them for shipment.
• Shipping Coordination: Preparing shipping labels, arranging carriers, and dispatching goods.
• Quality Assurance: Verifying the accuracy and condition of orders before shipment.

3. Equipment Operation

• Operating machinery like forklifts, pallet jacks, and conveyors to move goods.
• Conducting routine maintenance or reporting issues with warehouse equipment.

4. Warehouse Organization

• Maintaining clean and orderly workspaces.
• Implementing storage solutions to optimize space utilization.
• Adhering to organizational systems like FIFO (First In, First Out) or LIFO (Last In, First Out).

5. Safety and Compliance

• Workplace Safety: Following safety protocols to prevent accidents.
• Compliance: Ensuring operations meet legal and regulatory requirements, including those for hazardous materials.
• Incident Reporting: Logging and addressing workplace accidents or product damage.

6. Administrative Tasks

• Recording transactions in warehouse management systems (WMS).
• Generating reports on stock levels, order statuses, and operational efficiency.
• Communicating with procurement, sales, and logistics teams to align operations with business needs.

7. Team Coordination

• Assigning tasks to team members and monitoring performance.
• Training new staff on warehouse procedures and equipment use.
• Addressing team issues and ensuring smooth collaboration.

8. Continuous Improvement

• Identifying inefficiencies and implementing process improvements.
• Adopting new technologies to streamline operations.
• Monitoring KPIs like order accuracy, lead time, and inventory turnover.

Additional Roles (Depending on Scope):

• Reverse Logistics: Managing returns, repairs, and recycling of goods.
• Cold Storage: Handling perishable items with temperature control.
• Cross-Docking: Directly transferring goods between incoming and outgoing trucks.

Warehouse operations roles can vary depending on the size and type of the warehouse (e.g., retail, manufacturing, e-commerce).

• Manage and steer suppliers (e.g. instructors, fleet management, facility management, simulator experience) according to clearly defined processes and up to the highest standards to guarantee a smooth operation of the upcoming Porsche Experience Centre (PEC) in Singapore
• Develop and implement detailed operations guidelines including all relevant processes for the daily operations
• Take initiative to improve operational processes and plans consistently, and measure the success of the various experience formats for continuous optimisation in regard to quality, efficiency and financial KPIs
• Manage the PEC car pool and work closely with the enclosed Service department (workshop) to ensure a safe and efficient usage of each car
• Coordinate closely with internal stakeholders to promote an integrated cross-departmental working culture and cross-functional support, and continuously assess any rising needs and plan measures accordingly
• Liaise with Porsche AG and other PECs around the world to exchange best practices and top keep innovating the experience offer at the PEC Singapore

• Bachelor’s or Master’s degree in marketing, leisure event management, business administration or related disciplines
• Minimum 5+ years relevant working experience in automotive, event planning or related business area
• Well-established project management skills, and aptitude for managing multiple suppliers simultaneously
• Highly motivated team player with a customer focused mindset, excellent communication and interpersonal skills, and strong attention to detail with a solution-oriented attitude
• Willingness to work in a multicultural environment and to work on weekends
• Fluency in written and spoken English, any additional regional language skills is advantageous
• Racing licence and/or ‘Porsche Certified Instructor’ certification is a plus

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

What will you do? 

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals

• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

MAIN DUTIES AND RESPONSIBILITIES

1. To perform the full scope of operations roles for Multimodal Freight services, not restricted to quotes, rates negotiation with carriers/liners/agents, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts, and billings.
2. To coordinate with co-loaders, support export/import/cross trade shipments and updating of shipping status.
3. To ensure all dangerous goods handling and live animals handling are according to SOP and IATA regulations.
4. To ensure all air/sea freight shipment (pick up & deliveries) are performed according to SOP and provide timely updates and constant support to customers.
5. To ensure the office and warehouse premises are secured at all times.
6. To attend to all phone calls and emails promptly.
7. To deliver proactive and efficient service level for all shipments.
8. To secure all company's property, information, safeguard goods and customers' data at all times.
9. To work closely with Sales team to identify potential business opportunities for new businesses.
10. To rotate standby duties for after office hours emergency calls.
11. To carry out any other duties as may be expected in a post of this level.

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Advisor
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.  

• Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.
• Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.
• Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.
• Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.
• Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.
• Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.
• Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred.
• Proficiency in Dealership Management Systems and diagnostic tools.
• Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience.
• Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience
• Ability for a 5.5 day work week

PRIMARY OBJECTIVE

• Perform the daily BAU operations, i.e. loan disbursements, repayments, fee collections, prepayments, rollovers and redemptions, monitoring and sweeping of funds from special-purpose accounts, e.g. DSRA, Operating accounts for loan repayments and monitoring of scheduled repayments for bilateral and syndication deals.
• Perform GL reconciliation & ensure outages are resolved within stipulated turnaround time.
• Ensure accuracy, efficiency and meets the agreed turnaround time with the Business Units while avoiding operational risks and losses.
• Support the department’s effort to improve productivity, efficiency and lower costs via continuous process improvements.
• Maintain good business relationships/partnerships with key stakeholders, aligning actions to customer needs.

KEY RESPONSIBILITIES

Customer/Market – Business Transformation

• Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the stipulated turnaround time.
• Respond to Business Units’ requests and enquiries within a stipulated timeline.
• Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve cooperation between the teams.
• Actively participate as a member of a team to move the team towards completion of goals, i.e. develop a service-oriented culture within the team.

Process Digitalization or Automation/STP

• Participate in process digitalization or automation initiatives.

Productivity Improvement

• Ensure all SLA/TAT are being met.
• Ensure work is completed with speed and accuracy.
• Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.

Process Efficiency/Process Improvements

• Participate in process improvement discussions to improve the turnaround time for BAU processes. 
• Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with all internal & external policies/guidelines and requirements of the regulators.

Operational Risk & Compliance

• Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
• Work together with Team Lead to ensure that CRA rating is at least “On Target” or better.
• Work together with Team Lead to ensure no/minimal operational lapses/financial losses.

Individual Contribution/Competency

• Participate in BCP Coordinator/Risk Coordinator or Data Steward roles.

Learning/Competitive Positioning

• Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
• Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
• Develop a mindset of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

The Operations Executive is responsible for the planning, organizing, and directing, managing and evaluation of the daily operations of the Aircon Team in PRISM+

• Supervising and managing daily delivery fleet operations and drivers
• Assist with day-day logistics and warehousing activities
• Liaising with customers to arrange appointments for installation
• Coordination and communication with delivery drivers
• Planning and routing of daily delivery routes
• Maintenance of driver data including leaves, working hours, and vehicle operability

• Experience with Microsoft Office (Excel, Word, Powerpoint) and being tech savvy
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced, team oriented environment
• Ability to multitask and manage daily operations

Funding Societies | Modalku is the largest SME digital financing & payments platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by PeakXV Partners, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

As an experienced leader in the fintech industry, you will develop and execute the strategy to scale the company's operations for payments business, ensuring operational excellence and efficiency. Reporting to the Group Chief Operating Officer, you will bring deep domain expertise in payments and a strong ability to thrive in a fast-paced and agile environment. You are comfortable driving operational strategy, optimizing processes, managing risk and compliance, and building strong operations and customer experience teams to support the company's growth. Additionally, you will oversee the financial performance for payments operations, ensuring cost efficiency while enhancing service delivery and customer satisfaction.

What you will do: 

• Lead and oversee the end-to-end operations for payments business, ensuring smooth execution, scalability, and continuous process optimization.
• Drive the development and implementation of operational strategies, processes, and tools that improve efficiency and scalability.
• Monitor and analyze operational performance metrics to identify areas for improvement, driving continuous innovation in payment processes.
• Manage relationships with internal stakeholders to ensure alignment and seamless integration of payment operations with other critical functions, such as Sales, Partnerships, Compliance, Finance, and etc. 
• Work closely with product and technical teams to suggest and implement product design enhancements that will streamline and improve operations.
• Lead operational aspects of partnerships with schemes, financial institutions and PSPs, to set up, optimize and maintain infrastructure for the FSMK payments business.
• Manage Compliance Operations to ensure that payment processes adhere to local and international regulatory requirements, maintaining the highest standards of risk management and compliance. Collaborate with the Compliance team to address broader regulatory issues and ensure alignment.
• Manage Finance Operations to ensure accurate and timely reconciliation, settlement, and reporting of all payment transactions, while optimizing cost efficiency and resource allocation.
• Manage Customer Experience Operations to enhance overall service delivery and improve customer satisfaction, ensuring timely resolution of payment-related issues.
• Stay updated on industry trends, regulatory changes, and best practices in payments, compliance, finance, and customer service to ensure operational excellence.

What we are looking for: 

• 12+ years of experience in financial services or fintech/payments, with a focus on operational leadership, including operational risk and compliance management.
• Deep understanding of financial services, payment systems, and operational risk management.
• Proven experience in both startup/small firm environments as well as larger corporate settings, with a track record of scaling operations.
• Experience building operational structures from the ground up, as well as leading key strategic initiatives within larger organizations.
• Experience managing and leading teams of 15+ people, being a leader of leaders.
• Strong industry network and a track record of collaboration with regulatory bodies.
• Strong growth mindset and servant leadership in alignment with our core values

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

The Director, BPO for SMT will be entrusted with a broad portfolio of responsibilities to accelerate growth, drive and mitigate both short and long-term opportunities and challenges to ensure the cluster’s business performance is optimized.

The successful candidate will work closely with the Country and Functional leadership teams within SMT, as well as their broader teams across the region, to understand market landscapes, assist with Go-to-Market strategies that can help accelerate growth in their respective markets, and execute key strategic initiatives, including but not limited to business/market expansion, organizational re-design, multi-year strategic planning, and capability building. The successful candidate will also work in close collaboration with the corporate functions, to develop and manage scorecards and targets, performance management measures and metrics, and develop reporting and executive communication formats and cadences. This position reports to the Senior Director, Business Planning and Operations for SMT.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Design, plan, and implement infrastructure solutions, and working closely with the IT Team and various stakeholders to manage IT projects and events, facilitating seamless communication and collaboration to achieve the IT team’s goals
• Maintain IT equipment and systems to support operations and employees while upholding Company compliance standards
• Manage IT procurement processes and build strong relationships with vendors to secure the best technology and services for the Company’s needs
• Maintain documentation for IT systems, inventory, user accounts, policies and procedures, and streamline processes, ensuring efficiency and clarity in all technology-related initiatives

• Degree/ Diploma holder in Computer Science, Engineering, or equivalent preferred
• Minimum 2-3 years of experience in handling IT infrastructure planning, implementation, and support escalations
• Knowledge of infrastructure best practices, systems, processes, and methodologies with strong problem-solving and analytical skills
• Proficiency in Microsoft products including Windows, M365, Office, Teams, and SharePoint
• Strong interpersonal and communication skills, with prior experience working in a multi-cultural environment and fluency in English communication

The Service Solutions Director is responsible for positioning Dynatrace’s Customer Success strategies and increasing sales of Dynatrace’s Professional Services and Support offerings.  This highly dynamic role works closely with the Dynatrace Product Sales Organization through all phases of the sales process and ensures a successful handoff to customer facing post-sales teams.  The Service Solutions Director will build and mature collaborative relationships with the Dynatrace Product Sales Organization, as well as customers, to understand needs and objectives, gain trust, and ultimately position the appropriate post-sales offerings.  There is also a strong need for good partner alignment with co-delivery strategies, partner support strategies, etc.

The goal of this role is to help new and existing Dynatrace customers realize success and maximize value from the Dynatrace platform and accelerate further investment in Dynatrace.  The scope of post sales offerings includes Customer Success, Professional Services, Business Insights services, Education, and Support.

Responsibilities:

• Develops strong, trust-based relationships with product sales and post-sales teams.
• Works with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach. 
• Matures the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.
• Understand the Partners’ business and align Dynatrace Post Sales solutions to develop compelling ‘go to market’ propositions
• Develops relationships with Partners and delivers associated success strategies considering partner positioning.
• Delivers a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated.  Ensures important information such as Customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.
• Delivers post-sales offering and positioning enablement to the product sales organization
• Participates in RFP responses to customers addressing post-sales topics
• Tracks and owns service sales forecast, pipeline, and opportunity hygiene.  Reporting on a frequent basis to track both productivity and performance.
• Identifies opportunities and collaborates with the global team to optimize and automate as much manual process as possible when selling service solutions
• Works collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams.  Provides input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning
• Provides unique skills and perspectives to cross-train team member peers
• Tracks and reviews regional post-sales revenue targets

Travel Requirements

• Occasional travel to client locations, Dynatrace offices and Dynatrace events may be required

TO ASSIST IN THE CS DEPT REPORTING TO TEAM MANAGER

MUST BE SELF MOVITATED AND ABLE TO WORK INDEPENDENTLY

MUST HAVE THE PASSION IN LEARNING AND TO ACCEPT THIS TASK

SOME KNOWLEDGE IN AIR AND SEA LOGISTICS IS AN ADVANTAGE

TO HANDLE ALL BOOKINGS FOR BOTH AIR AND SEA

TO LIAISE WITH AIR AND SEA CARRIERS

TO LIAISE WITH CUSTOMERS

TO HANDLE ALL SEA DOCUMENTATION WORK LIKE BOOKINGS, BL ETC

MINIMUM GCE ‘O’ LEVEL

ABLE TO WRITE AND SPEAK GOOD ENGLISH

ABLE TO USE AND HANDLE MICROSOFT OFFICE AND ALL EMAILS

RESIDING AT THE EAST ZONE LIKE TAMPINES, BEDOK, PASIR RIS, HOUGANG AND SENGKANG

5 DAYS – WEEK FROM 0900 TO 1800 HOURS

BUS SERVICE: 9 FROM BEDOK INTERCHANGE, 19 FROM TAMPINES INTERCHANGE AND 89 FROM HOUGANG/SENGKANG VIA PASIR RIS INTERCHANGE

Key Responsibilities

Continual improvement - Works on continual improvement projects for digital tool space
Communication - Internally Communicates complex information to others.
Troubleshooting - Provides guidance with troubleshooting gaining knowledge on issues and actions. Deployment, configuration, and propagation of DTs
Daily work - Maintains the FSS system, monitors alarms, propagates models, and adjusts model limits. Main point of contract for issue escalation at the site
Mentoring - Works with others on DT usage while gaining insite on tools, signals, and systems.

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline. Have some knowledge of Applied's products and applications.

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

Duties and Responsibilities:

a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.

b) Secure good relationship with customers.

c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.

d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.

e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.

f) Reply to customers’ queries and quotations.

g) Review of customer’s sales and repair orders.

h) Process and acknowledged customers’ orders.

i) Issuing Invoice for completed sales and repair orders.

j) Provide shipping details to customers.

k) Handling of warranty claims.

l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.

m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.

n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.

o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.

p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

r) Any other duties assigned.

Experience and Qualifications:

a) Degree holder in engineering or business administration with 2-3 years or Diploma/O Level with 5 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider

b) Well-versed in ERP software, preferably SAP B1.

c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)

d) Excellent interpersonal and communication skills, able to interact with people of all levels

e) Good commercial knowledge of the aviation industry.

f) Customers’ centric with passion to provide solutions

g) A team player- capable of interacting with internal and external (customers) stakeholders.

• Assist to oversee Bonded Store operations.
• Maintain good housekeeping standards of the section.
• Monitor/update flight status changes for staff information.
• Ensure tasks assigned or scheduled for the day are completed.
• Ensure correct handling, correct storage and safe custody of bonded items.
• Observe all safety and Customs rules and regulations.
• Check the receipts and issues of bonded items are correct against Customs permits.
• Report any discrepancies immediately to his/her superior.
• Conduct daily in-house stock take with Customs Authority.
• Assist in bar order/flight build-up.
• Forward stock requisition requests to respective airlines.
• Plan and conduct OJT for staff.
• Undertake any other duties assigned by immediate superior.
• Ensure compliance with all workplace safety, security, and health policies and procedures

Requirement :

• Minimum 1 years of experience
• Minimum N or O level / ITE
• Physically fit to carry heavy load
• Must willing to perform 3 rotating shifts - entitled for $500 shift allowance
• 5 days work/week
• Familiar with warehouse tools and operations

We are looking for a Product Specialist to join one of our Central teams focused on Tooling Excellence.

This role offers an exciting opportunity to drive impactful projects that improve processes and tools, delivering measurable results for our operations and customers. If you enjoy solving complex problems, collaborating across teams, and turning data-driven insights into actionable improvements, we’d love to hear from you!

In this role, you'll add to Wise mission by:

• Deliver Process and Tooling Improvements: Lead medium-sized projects from start to finish, including scoping problems, planning timelines, collaborating with teams, and ensuring timely delivery of solutions.

• Optimize Processes: Identify inefficiencies in current processes, propose solutions based on data and feedback, and design improvements to increase team efficiency.

• Use Data to Drive Decisions: Analyze performance metrics and trends to monitor project success, identify risks, and provide updates to stakeholders.

• Collaborate Across Teams: Work closely with product, engineering, and operations teams to implement new tools or enhance existing ones, ensuring alignment with company goals.

• Support Stakeholders: Translate customer and team needs into actionable requirements, helping operational teams execute solutions that reduce manual work and improve the user experience.

• Manage Risks: Partner with risk teams to ensure compliance and mitigate potential challenges related to tools and processes.

• Communicate Effectively: Share updates, present results, and maintain alignment with internal and external stakeholders throughout project lifecycles.

• Mentor Team Members: Contribute to the development of peers and junior team members through knowledge sharing and guidance.

We’re looking for someone who brings:
 

• Product Sense: Strong understanding of user needs, with the ability to design and improve processes and tools that enhance the customer experience while meeting business objectives.

• Project Management: Proven experience managing projects end-to-end, including scoping, planning, and stakeholder coordination.

• Analytical Skills: Proficiency in SQL and data tools to set KPIs, track progress, and measure outcomes.

• Problem-Solving: Strong ability to break down complex challenges into actionable solutions aligned with business goals.

• Stakeholder Engagement: Excellent communication skills to influence, align, and collaborate across diverse teams.

• Process Design: Experience optimizing workflows and tools to enhance efficiency and user experience.

• Ownership: Proactive in driving initiatives and taking accountability for results.

• Adaptability: Resilience in navigating change and adjusting priorities in a dynamic environment.

• Team Collaboration: Experience mentoring or supporting team members to foster growth and knowledge sharing.

Why Join Us?

This is a unique opportunity to make a tangible impact on processes, tools, and customer experiences while developing your skills in a collaborative, innovative, and fast-paced environment.

Along with your resume, please submit a cover letter explaining why you’re excited to join Wise and how your skills and experience align with this role. Please note that applications without a cover letter will not be considered. 

2025 Graduate Trainee Program (Freight Operations Track):

This is an 18-month program designed to expose you to the fundamental components of agriculture, international shipping, maritime law and finance. The program is designed to launch, support and accelerate your career by providing the opportunity to work alongside and learn from highly skilled professionals and mentors with wealth of experience in the Shipping industry. It takes a certain kind of tenacity to stand among the best of them.

Depending on individual performance, you could expect to develop professionally in Freight Operations such as Finance, Laytime, or Vessel Operations after the program and beyond.

Application Process and Timeline:

Applications are now open on our LDC career webpage! (Deadline: 31 January 2025)

Interested applicants are requested to submit your updated resume at our LDC career webpage together with a cover letter, explaining why you are interested in this program and why you should be shortlisted.

Scope of Rotations:

Each rotation will cover different aspects of our global operations such as:

• Finance in Shipping
• Fundamentals of Maritime Contract Law & Laytime Negotiations
• Vessel Operations (Voyage Planning, Execution & Optimization)

Requirements:

• Recent graduates with Degree in Maritime/Shipping/Business studies or related field of study, and with strong academic records are welcome to apply
• Highly motivated with the drive to make a difference and question status quo
• Excellent communication and interpersonal skills
• Good analytical skills, attention to detail and accuracy
• Strong problem solving and numerical/analytical skills
• Ability to work independently and thrive in uncertain conditions, effectively managing challenges
• Ability to maintain professional attitude and adapt in a multicultural environment
• Prior internship/working experience in Maritime industry is a plus

Program Highlights:

• Personal and Professional Development: We are committed to fostering your growth through various learning experiences and avenues. You will be entrusted with meaningful projects that directly impact our global operations, thus providing you with invaluable real-world experience. Mentorship and guidance by industry experts and seasoned professionals at LDC will equip you with the necessary skills and knowledge to excel in the agribusiness sector.
• Diverse Community: Collaborate with supportive and diverse teams across the region to gain global exposure as you rotate through various functions, enriching your appreciation for our LDC culture. 
• Opportunities for Growth: Actively participate in company initiatives, embody our values, and strive for greatness. We provide opportunities to join our talent pool for steadfast advancement. Through various programs, we are committed to identifying and nurturing talent, providing clear & tangible pathways for career advancement. Join us to make a difference today!

Join the Louis Dreyfus Company Graduate Program – Freight Operations Track and unlock your potential for a rewarding career in the dynamic world of Freight!

Position Overview:
The Station Manager/Branch Manager serves as the official representative of Regional Airline.

Duties and Responsibilities:

1. Operational Oversight:
   • Manage and monitor the achievement of On-Time Performance (OTP) at the station.
   • Ensure station operational plans are in place and manage the opening of new stations.
   • Supervise station support functions, including HR Operations, DCS, station equipment, infrastructure, materials, and COA compliance.
2. Safety and Security:
   • Conduct regular safety, security, and service meetings with local entities and submit reports to the Head of Station Production & Performance.
   • Implement and monitor a Local Emergency Response Plan (LERP) and delay management in line with ISO 9001:2015 and government regulations.
   • Provide risk mitigation strategies for medium-level safety/security concerns.
3. Ground Handling Coordination:
   • Supervise and monitor Ground Handling Agent (GHA) performance and ensure alignment with SLAs and SGHAs.
   • Validate and monitor COA holders' certifications and register new GHA personnel as required.
   • Ensure new procedures, notices, and manuals are communicated to GHAs.
4. Cargo Operations:
   • Oversee and evaluate cargo handling activities, ensuring compliance with regulations and no delays.
   • Coordinate with internal divisions for handling special cargo and liaise with regulators for adherence to standards.
5. Refueling and Maintenance:
   • Supervise refueling activities, ensuring accuracy in fuel orders and proper documentation by ground engineers.
   • Coordinate with stakeholders for maintenance and availability of Ground Support Equipment (GSE).
6. Cost Management:
   • Ensure cost efficiency and effective budget management for station operations.
   • Monitor and control financial activities, including ticket sales and other station-level revenues.
7. Auditing and Reporting:
   • Serve as an auditee/Management Representative (MR) during audits and implement corrective actions.
   • Prepare and submit performance, SLA, and financial reports to the direct supervisor.
8. Training and Development:
   • Coordinate training for station personnel, including COA training in collaboration with the Ground Operations Training Unit.
   • Maintain and monitor training records for GHAs.

Authority:

1. Decision-making on operational safety and security issues affecting ground handling at the station.
2. Coordination with internal divisions and external stakeholders to resolve station-level challenges.
3. Submission and management of station budgets, equipment needs, and training plans.
4. Supervision of SGHA/SLA implementations and recommendations for new partnerships.
5. Management of delay codes and reporting irregularities (IReg) for corrective action.
6. Authorization of updates to IT systems and operational tools to improve efficiency.
7. Liaison with regulators and authorities for cargo handling and other compliance matters.

Key Performance Indicators (KPIs):

1. OTP Achievement: Percentage of flights departing/arriving on time.
2. Safety Compliance: Number of safety incidents reported and resolved.
3. SLA Adherence: Evaluation of Ground Handling Agent performance.
4. Budget Efficiency: Cost management effectiveness.
5. Cargo Performance: Compliance with regulations and reduction in cargo-related delays.

Requirements:

• Education: Bachelor’s degree in Aviation Management, Business Administration, or a related field.
• Experience: Minimum 5 years of experience in ground handling or station management roles.
• Skills:
  • Strong organizational and problem-solving abilities.
  • Excellent communication and stakeholder management skills.
  • Proficient in aviation software and tools related to ground operations.
• Certifications: Familiarity with ISO 9001:2015, safety management systems, and GHA training certifications.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Social Media Operations Specialist

(4-5 months maternity cover)

As the social media Operations Specialist, you will help build and execute the social media strategy, initiatives, and projects for the world's largest technology company. Working with the Local and Regional Program Manager, you will support all things social — from always-on content and social-led campaigns to influencer activations and event amplification — by leading the day-to-day operations as well as content development and community management for the brand channels. As a social media strategist, project manager and community manager, you will wear many hats. Thus, the ability to analyze trends and situations quickly and pivot effectively is as critical to this role as deep audience understanding to build long-term strategies and plans.

Role:

• Support social marketing activities for the Singapore market, both always-on content, community management and campaigns
• Working closely with and partnering Program Manager, lead social media content strategy, and development, including editorial calendar, copy review and publishing for the Singapore markets
• Liaise with internal stakeholders and agencies to source assets, including images, videos, copy and design
• Be the filter for the Singapore market, ensuring regional programs are optimised for the local market
• Build and manage strong relationships with Creators in Singapore throughout various verticals to increase authentic advocacy and brand love
• Support the Program Manager in performance reporting, social media audits and competitive analyses

You:

• Degree in Business, Communications, or Marketing preferred, or equivalent industry experience
• 7+ years of experience in tech, marketing or related industry
• A passion for social media and content development
• Ability to communicate effectively – in written and verbal forms – in English
• A strategic and creative thinker who is able to navigate around an always-on social landscape
• Solid project management experience
• Proficient understanding of social media analytics
• Experience with a social media publishing tool like Sprinklr
• Ability to bring order and attention to detail to complex stages of each project
• Prior experience with communicating with local and geographically dispersed stakeholders to deliver clear instructions and messaging
• Passionate about working as part of a larger team to deliver a common goal

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

We are searching for an Assistant Manager/Section Manager, Rostering! You will be part of the (Flight and Crew Rostering) team and will be the providing operational support to Crew Rostering. You will work closely with Crew Operations, Network Planning, IOCC, Cabin Services team, IT, HR, Flight Ops, Ground Operations to meet operational performance standard, crewing of all flights and non-flight duties, while adhering to regulatory requirements.

Job Description

Crew Planning Management

• Ensure that the crewing requirements for each aircraft type is met
• Ensure ANR Compliance in rostering
• Support inaugural flight crewing arrangements, liaising with appointed GHA where required
• Manage leave liability and administrate annual leave exercise.
• Ensure productivity and operational levels are consistently maintained
• Work with Training to support efficient planning of attendees;
• Work with SEP to plan and roster recurrent training classes;
• Ensure timely roster publication, and adherence to established FRMS guidelines;
• Ensure unit costs are minimized and efficiencies are increased wherever possible, both within and across departments. Key performance indicator is cabin crew flying hours, and on-time roster publication
• Provides direction to his/her direct reports, as well as coaching and development, in order to motivate and to keep the team continually engaged
• Support improvement/enhancement projects on rostering system
• Support charter flight crewing arrangements

Crew Operating Pattern (COPs)

• Work with Planning and Administrative Services to finalize the COPs for scheduled flights, inaugural flights and charters.
• Ensure that COPs are reviewed and revised if necessary due to ad-hoc / scheduled changes in a timely manner
• Coordinate with Travel Agency for airfare as well as apply crew visa, when required.
• Set up Crew Rostering system to capture required complement.

Operations Management

• Manage crew queries/feedback and ensure timely follow-up on issues raised.
• Update crew via CSC & Workplace post

Adherence to Regulatory Standards

• Ensures cabin crew rosters are compliant with the ANR and ANO, and also meet with other regulators’/legislated requirements.
• Required to liaise with civil aviation authorities, internal and external auditors, and assists in the preparation for such audits, as well as to implement corrective actions.
• Implementation of ANR rules changes in Crew Rostering System progressively

Others

• Support Crew briefing at induction and graduation
• Perform any other ad-hoc duties as assigned
• Liaised with other system providers to set up rostering system requirement for test run review
• Investigate OR and updates AQD

Requirements:

• Bachelor’s Degree in Management / Business or any relevant discipline
• Minimum 8 years of working experience
• Ability to work under pressure and within tight deadlines on several projects
• Excellent communication skills and experience in working with people at all levels
• Project management skills
• Enjoys and embraces change
• Computer literate, with thorough knowledge of Microsoft Office and rostering systems

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsibilities:

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL, FCL documentation
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

Job Requirements:

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

We invite interested and qualified candidates to submit resume for consideration. We regret that only shortlisted applicants will be contacted.

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Export Customer Service located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level