Hiring Operations Assistant

Job Scope

• Ensuring cleanliness and tidiness of shop.
• Assisting with keeping linens clean and tidy, and replacing them between sessions.
• Sterilizing equipment.
• Carrying and moving heavy furniture and laundry
• Complying with all applicable standards, rules and regulations

Job Description and Requirements

• Able to work on public holidays
• Able to work 6 days a week
• Must be able to carry very heavy loads*
• Must be able to work long hours*
• Must be able to do opening and closing shifts 6 days a week
• Must have positive attitude and willing to do difficult labour
• Well-groomed, professional appearance

Functions and Responsibilities

· Support Operator / Marine Superintendent in maintaining / updating HSSEQ management system

· Arranging and monitoring the progress of vessel vetting inspections from initial request to final close out and approval, including communications to the vessel, oil majors, vessel agents and relevant internal departments

· Attend Marine Department meetings, record minutes and distribute as required.

· Assist with updating, checking and maintaining the OCIMF Vessel Particulars Questionnaires (VPQ), updating internal records, customer and other Marine databases (SIRE, Q88, SIS3, CDI) as appropriate.

· Monitoring information flow from the fleet to the department to ensure all necessary information updates are received.

· Monitoring incoming mail from ships and correct distribution within office

· Monitor and record acknowledgements from the fleet.

· Assist with production of required marine department statistics.

· Assist with the documentation required for Management Reviews.

· To maintain and update all Fleet Notices, Circulars in the DANAOS on monthly basis.

· General administration work as required.

· Filing of Marine related weekly and monthly reports and documentation as received from the vessels/various other parties – moving to electronic filing and DANAOS.

· To ensure compliance with voyage instruction and to guide vessel master in accordance to the governing CP.

· Liaise with purchasers, vessel Superintendent and logistical service providers on planning for loading / unloading / transshipment of stores and spares.

· Monitor and review actual fuel consumption of vessels against budgeted consumption to ensure cost effectiveness.

· Monitoring vessel’s movement and performance and report to related parties.

· In any dispute against counterparty such as cargo damage or shortage, lay-time, underperformance and so on, to communicate for settlement based on charter party

· Clerical work such as filing shipping documents, entering voyage data into business applications.

· Assist with compilation of Insurance Claim documentation.

· Coordination with Master / Charterers regarding unplanned stoppages / repairs. Including follow up for OFF/ON Hire reports and instructions to master’s regarding Vessel side reports (to external parties) (Under guidance from Technical Supt)

· Monitor and support all vessels on operational issues (Loading / discharging / tank cleaning / grade change) (Under guidance from Marine Supt)

· Assist with post fixture activities as required (Cargo documentation (BL’s / LOI’s, Cargo quantity issues, Additional Insurance requirements (AWRP / KnR) (Under guidance from Marine Supt as required)

· Bunker ROB / Requirements of the vessel. Including notification to charterers (if required) and Intake quantity + segregation onboard. (Under guidance from Tech Supt and advise from Master as required)

· Agency appointment (as required) on owners’ behalf.

· To monitor the speed & consumption of all vessels to comply with respective Charter party requirements.

· Collect Customer Feedback.

Job Requirements:

· Diploma holder in related field/discipline

· Self-motivated individual with a minimum 3 years experience in marine industries is a MUST

· Possess initiative and able to multi-task

· Tech Savvy, adaptable to working with ERP

Salary offer will be commensurate to experience

Job Description

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Sales Office services take care of all kinds of tour solutions, includes series, mice, event, MyBus excursions,

virtual tour and virtual/hybrid events across our destinations.

About the Role

This role is in charge of making quotations, following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.

• Quotations – Work with sales team closely to make sure quotations to be done correctly and properly
• Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return
• Daily operation works – Ensure all daily operations to be done properly
• Complete assignment and reports to supervisor/operation manager

Job Requirements

Key Responsibilities

• Quotations
  a. Gather as much group information as possible (including flight details, group purpose and possible competitions)
  b. Review itinerary as well as requested services
  c. Make proper quotation from system by following all the information and requests.
  d. Prepare quote sheets as well as sales sheet
  e. Get selling prices from sales team and then send offer letter to agent
• Follow up offers with calls
  a. Make sure agents get our offers properly
  b. Get feedback of offers and pass related information to sales team for further action
• Daily operation works
  a. New group bookings, including series and ad hoc
  b. Push confirmation of services, including hotels and ground services
  c. Deadline control
  d. Revenue/budget control
  e. Regular update of sign up pax
  d. Communicate with agents, LPICs and HRD people whenever it needs
  f. Cancel groups when required and follow up cancellation fee if any
  g. Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
  h. Change services and follow up confirmation by due time
  i. Finalize groups and send out final document to agents
  j. Check BIS reports and create invoices
  k. Trouble shooting while groups are in the trip
  l. Join weekly operation team meeting for information sharing and case study
• Complete assignment and reports to supervisor/operation manager
• Internal Communication
  a. Clear, open and effective communication with Destination Management Office Operations
  b. Collaboration with Sales teams
  c. Price and condition negotiations with clients and Destination Management Office

To Succeed in the Role, You Should:

• Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients.
• Take ownership of own area of responsibility.
• Be Highly detail orientated, able to keep deadlines and work under pressure.
• Be a Team-player, must have good interpersonal and communication skills.
• Be Flexible and Solution driven, adaptable in uncertain conditions.
• Be Data-driven.
• Be Revenue focused and driven to achieve targets.

We Are Looking for a Person With:

• Working Experience
  more than 5 years working experience of operating group tours for Europe destinations
• Language skills
  English: good for both in writing and speaking
  Mandarin: good for both in speaking and reading

What We Offer:

• Interesting and variable full time office job .
• Fun and supportive international team across countries.
• Different training and self-development activities.
• Career development possibilities.

Reporting to the Operations Manager, the incumbents will be responsible for the daily warehouse and administration operations. The main duties and responsibilities will be as follows:-

Supervise & lead a team of warehouse operators on receiving, pick & pack and cross-dock activities.

Supervise all movements of cargo in/out of the warehouse.

Liaise with customers via e-mail & telephone for all documentation and administration matters.

Ensure Key Performance Indexes are met for relevant activities of the account/s.

Follow up closely with customers on operations issues, discrepancies and damages.

Oversee all aspects of inventory control efforts and inventory personnel for the warehouse including daily cycle count and housekeeping of inventory.

Supervise and ensure export shipments/local orders, including documentation, are delivered accurately and on time.

Monitor warehouse productivity and drive cost control initiatives.

Identify areas of improvement and establish innovatively or adjust existing work procedures and practices

Responsible for the inspection and routine maintenance of associated machines and equipment.

Responsible for tracing and ensuring consumables are in safety inventories

Ensure general housekeeping & cleanliness.

Any other duties as assigned by the superior from time to time

We are hiring an Operations Executive for a well reputable Drybulk company in Singapore.

The role-

• Vessel type: Supramax and Handysize
• End to end operations

We are looking for-

• 1-2 years of experience in the Drybulk shipping industry
• Driven, ambitious and willing to learn
• Team player as you will be working closely in a team
• graduate in Maritime studies

What you will get-

• competitive market remuneration
• flexible working arrangements
• a strong team to build your experience in Drybulk Operations
• good prospective career progression

If this sounds like you, apply to this role and you will be reached out confidentially if your profile is suitable for us.

Job Scope:

· General administrations & co-ordinations for smooth operations.

· Assist in planning and adjustment of manpower scheduling.

· Compile and consolidate manpower strength.

· Answer employee questions regarding operations.

· Prepare operations reports as needed.

· Perform other ad-hoc duties as and when required.

Job Requirements:

· Diploma or equivalent with at least 1 year of experience in administrative support or operations within a fast-paced environment.

· Able to work on weekends and public holidays

· Strong organizational and time management skills, with the ability to multitask and prioritize effectively.

· Strong problem-solving skills and the ability to adapt to changing priorities.

· Able to communicate well with employees of different profile.

· Ability to work independently and as part of a team, demonstrating initiative and a collaborative mindset.

Responsibilities

• Resolve day to day operational issues with the staff

• Oversee the daily operations to ensure smooth functioning in the process

• Keep track of daily/weekly/monthly schedule, attendance, leave schedule and duty schedule

• Oversee the scheduling regular maintenance on all vehicle

• Shifting of scheduling based on day-to-day requirements

• Handle calls from drivers pertaining to any accidents or vehicle breakdown

• Verification of all ad hoc bus driver timesheet submission

• Assignment of subcontracts for outsourcing jobs

• Perform miscellaneous duties as assigned

Requirements

• Has relevant experience related to transport or bus operations

• Independent, focused and driven

• A team player with a strong sense of responsibility

• Ability to work independently with minimum supervision, multitask and work well in a fast pace environment

• Able to work under pressure

• Proficient in Microsoft Office

Responsibilities

• Conduct regular inspections of the property including but not limited to all common areas, equipment, public walkways, external facade
• Vet and submit recommendations on tenants fit-out works
• Handle all incident/ complaint reports involving public or tenants
• Plan and implement building preventive/ maintenance programmes, and M&E plant and equipment maintenance programmes
• Participate in feasibility studies, spatial and technical coordination on prospects’ requests for new or existing properties
• Review contract specifications such as cleaning, security, landscaping and make recommendations of upgrading standards
• Prepare estimates for repair works, invitations for quotations, recommendations of award, and supervision of completed works
• Prepare annual maintenance/expenditure budget

Requirements

• Degree in Building, Real Estate or Business
• Preferably 3 years of relevant experience in property management
• Fresh graduates are welcome to apply for entry role
• Strong communication and interpersonal skills with a service-oriented mindset
• Able to work independently
• Fire Safety Manager certification will be advantageous

Responsibilities

• Implement clinic service SOP and improve patients service quality to meet customer satisfaction
• Execute the process of providing TCM services in the company
• Liaise with clinic managers to monitor clinic overall management and track sales performance
• Ensure smooth running of clinic operations
• Handle, resolve and communicate complaints and incidents
• Execute all company’s therapists related matters including but not limited to: Roster/schedule/conduct/performance
• Plan therapists training and skillset assessment
• Any ad hoc duties assigned according to business needs.

Requirements

• Experience in TCM / Spa / Western Clinic / Aesthetic / related field
• Min Diploma / Degree in any field
• Good organizational and time-management skills
• Ability to multi-task and perform well in stressful situations
• Communication skills with customer service orientation
• Meticulous with a keen eye for details
• Works well independently and has strong operational skills
• Develops strong relationships with co-workers and has strong leadership skills

We regret to inform only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to our company’s PDPA and e2i’s PDPA.

Job Descriptions:

• Conduct regular checks to ensure building facilities are maintained at high standards
• Carry out minor repairs / trouble shooting works
• Attend to tenants’ requests for maintenance related matters
• Able to carry out works (e.g. painting, carpentry work etc. when necessary)
• Perform any other duties as assigned

Job Requirements:-

• NTC 2/3 or NITEC in Mechanical / Electric / Building
• Computer skills in MS Words and Excel
• At least 1-year relevant working experience in maintenance of M & E systems and building facilities and implementing improvement works

We regret that only shortlisted candidates will be notified.

Requirements

• at least 3 years of working experience, project management environment
• Minimum "O" Levels education
• Willing to work overtime
• Islandwide locations
• Wrok in weekends
• Day/night shift (eg.3am-12pm)
• 24/7 respond to emergency
• Good communication skills, fluency in any dialects will be an advantage
• Class 3 license would be a plus
• Able to work under pressure
• Committed and service-oriented team player

Responsibilites.

• To respond on emergency (standby 24/7 calls ) attend project sites while on duty and off duty.
• To communicate assigned cleaning duties to the cleaning team.
• To ensure teams adhere to safety measures during cleaning operations.
• To supervise, coordinate and manage work activities of cleaning staff.
• To assist the cleaning staff in resolving working issues with clients.
• To implement operation plans to improve work processes and service quality.
• To attend site meetings with operation team.
• To assist in coordinating and liaising with clients at project sites.
• To respond to emergency calls while on duty and off duty (standby 24/7)
• To perform other ad hoc as assigned.

The jobholder is responsible for overseeing the smooth operations of the nursing home.

• Develop and implement strategic plans to increase efficiency and effectiveness of processes in NH to meet the needs of patients, staff and the public.
• Ensure optimum utilization of NH assets, including safety, security and periodic maintenance.
• Develop and foster effective collaboration between departments, management and external services to ensure integrated approach.
• Oversee planning, coordination and facilitation of information services to ensure best possible delivery for higher customer satisfaction.
• Supervise and manage operations staff, facilitate teamwork, employee relations, KPI and ensure smooth administrative processes.
• Plan, direct, implement and evaluate crisis and risk management protocols, including fire control management, safety and evacuation measures.
• Plan and coordinate contingency plans as well as develop operations and procurement SOP for NH.
• Develop and implement procurement plan and ensure fair, transparent processes in set-up and day to day running of Home operations, including tender processes.
• Maintain and implement inventory-asset record, tagging and movement tracking system.
• Manage IT hardware and systems related matters, and liaison with external vendors, agencies and stakeholders for IT projects.
• Handle external communications and corporate relations matters.
• Supervise execution of internal programme planning and external outreach coordination and partnership projects.
• Any other relevant work as assigned by supervisor.

Requirements:

• Minimum Degree in any field.
• Relevant experience with 3 years in supervisory role preferably.
• Excellent analytical and problem solving skills.
• Good co-ordination, interpersonal and people management skills.
• Independent, resourceful and able to perform under pressure.

The Job

The Operations Executive plays an important role in ensuring the smooth and efficient operation of

multiple sites within our organisation. Reporting directly to the Operations Manager, this position

involves overseeing daily operations, coordinating with colleagues at various sites, and

implementing strategies to enhance operational efficiency. The ideal candidate will be detail-

oriented, proactive, and capable of managing multiple tasks simultaneously.

Responsibilities

• Support the Operations Manager to maintain IT systems and implement digitalisation efforts across the organisation.
• Review operating processes and Develop strategies with the Operations Manager to enhance day-to-day operations of various services.
• Ensure reliability of all facilities’ mechanical, electrical, plumbing and fire safety systems, either through carrying out simple repairs or coordinating with service providers to carry the necessary works.
• Complete administrative tasks relevant to quotations, service agreements & contracts, purchase orders of inventory and supplies.
• Support any other ad-hoc duties as and when required.

Requirements

• A qualification in information operations management/information technology/business administration.
• At least 2 years of relevant working experience in similar role/multi-site setting.
• Good communication and interpersonal skills.
• Possess a keen eye for details and strong drive to see things through.
• Be able to work on weekday evenings/weekends when necessary/required.

Primary Responsibilities:

Weighing Operations:

• Manage and operate weighbridge systems to accurately measure and record the weights of incoming and outgoing vehicles, including Tank Trucks, ISO Tank Trucks, and Flex Bag Containers.

• Ensure compliance with weight regulations, safety standards, and company policies throughout the weighing process.

Documentation and Coordination:

• Accurately log weight data, verify documents, and issue weighbridge tickets.

• Monitor and record key vehicle details such as date, time, tanker number, sequence, filling data, and compartment specifications.

• Collaborate with the customer service team to manage and align documentation requirements.

Compliance and Safety:

• Actively participate in safety protocols and ensure that all operations align with internal and regulatory safety requirements.

• Identify and address issues in the weighing process to prevent disruptions.

Skills & Competencies Required:

• Strong attention to detail and accuracy in data entry.

• Effective communication skills to liaise with drivers, customer service, and internal teams.

• Ability to monitor and manage multiple tasks while maintaining compliance.

• Able to use Microsoft Office (Excel,word) Familiarity with weighbridge software is a plus.

Job Description

• To supervise and assign specific duties to cleaners and ensure they carry out their work in environmentally responsible manner
• Must be able to lead a team of workers, assist with the workers to make sure to complete the assigned duties on scheduled time
• Monitor and report the cleaners' performance to the Manager
• Must be able to work at flexible locations
• Able to work OT including weekends and public holidays
• Able to perform other tasks and projects assigned by the Manager
• Maintain and control the use of stock, equipment & consumables
• Location: Jurong

Manpower Management:

1. Daily manpower deployment including managing exceptions due to unplanned leave to ensure no services are missed.
2. Review division capacity and plan ahead to maximize efficiency while minimizing travel time.
3. Managing Field Technician leave and claims
4. Managing Field Technician Report Card process, ensuring KPIs are tracked and achieved.
5. Support Field Technicians with troubleshooting app-related issues and address work-related queries.
6. Collaborate with the Technical and Quality Control Teams for optimal service delivery.
7. Participate in the recruitment and onboarding of new Field Technicians to ensure they are well-prepared for deployment.
8. Organize and lead technician meetings or training sessions to communicate updates and expectations.
9. Preparing Monthly Reports on efficiency and productivity

Service Management

1. Ensure customers are onboarded accurately based on the service scope stipulated in the contracts.
2. Develop long-term service plans to enhance operational efficiency and maximize revenue potential.
3. Coordinate daily schedules for field technicians, ensuring timely and efficient service delivery.
4. Analyze operational data and reports to identify areas for improvement and implement necessary changes.
5. Ensure daily updates from Field Technicians due to service change requests are reflected in work orders.
6. Collaborate with other departments for complaints, complex set ups, quoting, renewal, service consolidation and survey requirements.
7. Ensure compliance with health and safety regulations and company policies.
8. Attend Customer Meetings on operations matters as and when required (regular monthly meetings and ad hoc meetings)

Requirements:

1. Proficient in Office 365 (Word, Excel, PowerPoint, SharePoint) and experienced in using CRM Systems, such as Salesforce.
2. Meticulous and detail-oriented with a strong focus on accuracy.
3. Ability to work collaboratively as a team player with minimal supervision.
4. Minimum of 3 years of relevant work experience in operations (supervising drivers, technicians, etc.).
5. Diploma in business, logistics, or a relevant field experience.
6. Knowledge of pest control and/or facility management is advantageous.

• Able to converse in Mandarin well
• To manage the day-to-day operations of the section in the food & beverage place
• To ensure the consistency of service standard
• To manage the quality of service standard
• To ensure and maintain safety cleanliness and hygiene standards of the place
• To track and maintain inventory and stock ordering
• Experienced in the food and beverage industry
• To provide a good example of customer service

Anticimex is the modern pest control company. Through prevention, new technology and sustainable solutions, we meet the new demands for healthy environments, for both individuals and businesses.

Due to growth, we’re looking for good customer service Operations Coordinator to join our team. As part of your role, you will be responsible for the below duties:

· Provide excellent customer service to clients

· Handle phone calls and emails

· Schedule and coordinate with Clients and Technicians for service appointments and follow ups

· Handle customer complaints timely and follow up with department in charge to provide appropriate solutions and/or alternatives. Follow up to ensure closure

· Communicate effectively, maintain and establish close rapport with clients

· Creating contracts and services into in-house programme and uploading of supporting documents

· Monitor cash collection by technicians in your team

· Check and compile service reports before sending to customers

· Prepare invoices accurately prior to send out to customers

· Attend to meeting with customers as and when required

· Preparing of reports requested by customers as and when required

· Perform all other ad-hoc duties as and when required

What we’re looking for:

Operations Coordinator

· Proficient in MS Office

· Problem-solving with critical thinking and analytical skills

· Ability to be flexible, multitask and learn in a fast-paced environment

· Self-driven nature with strong attention to detail

· Professional customer service skills

Benefits:

• Basic Salary $2,400 -$4,800 (OTE $28,800 - $57,600 P.A.)

• Company welfares & Benefits

• Opportunity for career progression and development

If you would like to know more, apply today as we’d love to hear from you!

Oversee the day to day operations and supervise all workers ensuring work procedures, quality, safety and hygiene requirements are adhered to. Work closely with the Operations Manager / Executive and Client in fulfilling ad hoc / urgent requirements and provide assistance in all necessary reporting / record keeping / urgent tasks required by the Client.

- Responsible for the installation and repair of modular infrared sauna system

- Assist in after-sales arrangements and liaison with customers

- Assist in ordering and stock management

· Oversee daily operations that include order fulfilment, logistics, customer service, etc.

· Ensure deliveries and collections of products are completed in a timely manner.

· Handle all documentation required for transaction completion, including Delivery Order, Purchase Order, and Invoicing.

· Manage 3rd-party logistics providers and handle all inbound and outbound shipments.

· Manage Inventory and ensure restock of office/operational supplies.

· Handle customer and partner enquiries and resolve issues in a timely manner.

· Attend weekly meeting and report on Operations department progress.

· Complete monthly business completion report to the finance department for data analysis.

· Establish and update Operations Standard Operating Procedures (SOPs).

· Enforce operation cost cutting, such as sourcing for vendors with lower cost, etc.

· Enforce and bookkeep all PDPA requests, such as updates and access of personal data from outside the organisation.

· Liaise with colleagues in other departments on operation matters.

· Lead and guide colleagues in the Operations department.

· Carry out ad-hoc duties when required.nforce and bookkeep all PDPA requests, such as updates and access of personal data from outside the organisation

Duties

1. Provide administrative support to Operation Department

2. Responsible in maintaining project data in an organised manner

3. Assist in renewal of company certificates example ISO

4. Collate information and prepare project reports and document (such as progress report, work completion report, etc.) in PowerPoint, Word, Excel format for submission

5. Consolidate internal project purchase for monthly procurement

6. Liaise with suppliers to procure items at competitive pricing

7. Assist in planning and updating project schedule

8. Perform related project duties as required

9. Work collaboratively with the rest of the team

10. Assist in preparing tender documents

Requirements

· Possess minimum O’ Level, ITE certificate

· Diploma in Landscape related course or Certified Practising Horticulturist will be an advantage

· Proficient in Microsoft Office, PowerPoint, Excel, Word, Outlook

· Good communication and interpersonal skill

· Attention to detail

· Good organizational and multi-tasking skills

· Fresh graduates are welcome

Job Responsibilities:

Working closely with the Market Making Specialists in the team, the Operations Executive will support day-to-day trading operations to ensure the smooth execution and settlement of trades across various products and several exchanges. Candidate will also be required to liaise with stakeholders from different business units to deliver solutions, and actively participate to streamline operational processes. Other duties may include data collection, and research and analysis.

Job Requirements:

• Diploma/degree in any discipline, preferably in a quantitative field
• Well-organised and meticulous
• Independent and able to accomplish tasks with little guidance
• Good communication and interpersonal skills

An operations supervisor plays an important part in a business' operations, as it's the role that oversees functional details to maximize the chances of success. A good operations supervisor with advanced skills has the potential to improve the business' operational efficiency, boost its market performance, and facilitate growth. If you have an interest in an operations supervisor career, it's important to understand the responsibilities of this role.

• Monitor departmental efficiency. An operations supervisor monitors the efficiency of the company's departments and conducts performance reviews for each employee in that department. They devise and apply methods to improve this efficiency, such as data analysis procedures and customer service training.
• Track key performance indicators (KPIs). Operations supervisors establish and track KPIs across the company's departments, including in those of IT, accounting, and customer care. They also evaluate operations reports from each department and make recommendations for improvement where necessary.
• Examine operational compliance. Operations supervisors ensure the business remains compliant with operational policies and industry and government regulations. They record and investigate any breaches and, if necessary, file a complaint to the relevant company executive or government body.
• Train and supervise employees. An operations supervisor provides basic training and supervision in operations to the company's employees. They ensure staff can perform various technical skills and provide feedback on how they can improve their capabilities and performance.
• Prepare and submit operational reports. Operations supervisors create reports highlighting the status and performance of the company's operations and present these to the company's executives. They include proposals for improving operational and departmental performance.
• Oversee the company's operations inventory. The operations supervisor manages the company's operations inventory and ensures there's sufficient stock to facilitate operations. They sometimes undertake general office management and administration duties.
• Supervise routine operations. An operations supervisor manages day-to-day departmental operating processes. They delegate tasks, aiming to boost performance to facilitate company growth.
• Produce operational and departmental budgets. The operations supervisor prepares budgets for each operation in the various departments. They ensure spending remains within budget and recommend methods to help the company remove unnecessary costs.

Responsibilities

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support (e.g. updating inventory)
• Ensure compliance with company policies and regulation

They are seeking an Operations Associate for a one-year contract in Singapore. This role will support the Head of Brokerage & Trade Management and be responsible for delivering Business As Usual (BAU) activities. The successful candidate will have the opportunity to work with a diverse team in a dynamic environment, leading regional infrastructural projects and supporting various change initiatives.

• World-leading provider of market infrastructure
• One-year contract based in Singapore
• Opportunity to lead regional infrastructural projects

What you'll do:

As an Operations Associate, your role will be pivotal in maintaining the integrity of client operational data and brokerage agreements. You'll take on stewardship responsibilities, ensuring seamless front-to-back operations. Your expertise will be crucial in leading regional infrastructural projects, representing Operations in working groups. You'll also collaborate with IT on delivery of Operations sponsored enhancements and IT technical developments. This role offers you the chance to make significant contributions to process workflow efficiency, automation, and strategic project initiatives.

• Execute Client and Operational Data and front to back brokerage agreement for all clients' stewardship responsibilities on a daily basis.
• Maintain high quality, clean data by adhering to a strict governance and controls framework.
• Provide business brokerage analysis reports for brokerage rate negotiation with customers.
• Liaise closely with the front office and back office to provide accurate rates and product list for all the brokerage agreements.
• Work closely with front and back stakeholders on all matters related to brokerage and client data.
• Support the Team Manager by driving system integration projects as well as cross-training team members on multi-branded processes/services.
• Support cross functional Operations divisions for change implementations on process workflow efficiency and automation or strategic project initiatives.
• Design and implement process excellence within Operations using automation tools to mitigate operational risk and time savings.

What you bring:

The ideal Operations Associate brings a wealth of knowledge in data-oriented processes across multiple sources and systems. You have experience with operational workflows and understand how data is used and maintained through the trade lifecycle. Your background may include knowledge of financial markets and regulation affecting client lifecycle management. Your professional integrity, excellent attention to detail, and strong analytical abilities make you a standout candidate. You're also comfortable working in fast-paced or pressured environments and can handle criticism constructively.

• Intermediate skills in MS Excel, MS Word, and PowerPoint.
• Coding and advanced Macro skills.
• Ability to communicate effectively and efficiently to internal and external stakeholders.
• Demonstrates strong customer focus.
• Open to innovative ideas/experiences and ability to create new ideas, approaches or insights.
• Demonstrates high levels of energy in seeking out and achieving new goals.
• Adapts communication style to suit audience.
• Able to demonstrate honesty, integrity, and professionalism.
• Excellent attention to detail, highly organised with a proactive approach.
• Strong analytical ability and problem-solving skills.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua