• Role reports to: Sr. Director, Operations Learning

What you will do

• Enable Operations-related learning for the ~2,200 APAC Operations employees (including shopfloor), including:

• Deploy global Operations Learning strategy and learning resources (excluding deep functional learning)

• Own and deploy the 2025 APAC learning approach (including facilitating learning sessions taught by regional leaders) in partnership with key stakeholders (BUHR, communications and APAC Culture Champions); and

• Pull through central learning at Kenvue learning resources and initiatives (including adoption of new Learning at Kenvue platform), in alignment with Learning at Kenvue philosophy

• Build trust and credibility with regional leadership and the broader organization. Collaborate closely within region (APAC Operations LT and key stakeholders) and globally (Global Operations Learning Team, and various global stakeholders as required e.g., Learning at Kenvue team).

• Uncover insights into regional nuances and apply those insights to inform regional learning initiatives and outcomes, including close partnership with APAC Internal Manufacturing sites to drive learning for our shopfloor teams.

• Collaborate closely with EMEA and Americas regional counterparts to drive consistent application of learning strategy and initiatives.

• Serve as a Learning & Development champion and advocate for the Learning function in Operations, who tracks and communicates value creation and impact of Operations Learning.

• Partner with Operations Learning team to develop and deploy post-learning analysis and measurement/survey reviews to understand business impact of learning

• Required skills / experience

• Strong and demonstrated interest in building the capability of employees (e.g., training, learning, skill development)

• Experience in either orboth of:

• training / learning and development experience

• working within Operations functions

• Excellent communication and interpersonal skills, including the ability to:

• influence and build relationships at all levels of the organization, adjusting style where appropriate; and

• distill complex data and ambiguous information into simple comprehensible insights and analysis (verbally, in writing and through presentations, reports and dashboards)

• Strong leadership and collaboration skills with the ability to work effectively with senior management, stakeholders, and cross-functional teams

• Sound project management skills, with the ability to manage multiple initiatives simultaneously and self-manage priorities with competing demands

• Demonstrated ability to translate strategy into tangible execution

• Preferred skills / experience

• Experience working with teams across multiple countries or markets (regional or global exposure)

Job Description

• Industry/ Organization Type: F&B
• Position Title: Operations Manager
• Working Location: Bukit Timah
• Working Hours: 5 days (Monday to Friday 9 AM-6 PM)
• Salary Package: Basic Salary up to $7,000 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee daily operations, ensuring that all processes and procedures are executed efficiently and effectively
• Manage logistics, inventory, and supply chain activities to guarantee timely delivery of products and services
• Conducting thorough market research to identify opportunities for operational improvements and staying informed about industry trends and best practices
• Analyze operational data, customer feedback, and performance metrics to build successful strategies and improve operational performance
• Developing and refining operational policies, ensuring consistency across all activities, and creating compelling standard operating procedures (SOPs) that enhance productivity
• Overseeing staff training and development, ensuring a high level of competency and morale within the team
• Plan and execute projects, coordinating with vendors, suppliers, and other partners to ensure seamless execution
• Develop and manage the operations budget, ensuring optimal allocation of resources, and monitor expenditures and return on investment (ROI) for all activities

APPLY NOW!!!

• Bachelor’s Degree in Business Administration, Marketing, or a related field
• Has 5-10 years of operations management experience (preferably in F&B) with a solid track record of leading operational activities and strategies
• Strong knowledge of logistics, supply chain management, and operational best practices

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #67198 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description: Manage a portfolio of projects at various sites by coordinating, directing, and monitoring landscaping operations. Oversee and manage employees at the sites.

Effective management of site supervisors to ensure delivery of operations at all sites. Regular visits to the company’s landscaping sites to monitor standards of landscape and service quality. Understand and build long-term relationships with employees and clients.

Provide training to new staff in relation to their job scope, responsibilities, and standards. Execute policies and implement quality measures at your project sites. Manage operations and periodic work for projects with the support of the Operations Supervisor and Float team.

Able to train, motivate, and encourage employees deployed at sites (multi-race, multi-age range). Manage supplies ordering for your projects. Plan, draw, and deliver daily, periodic schedules, rosters, and deployment charts.

Suggest innovative ideas for performance improvement and quality services. Prepare ad-hoc quotations for your projects. Skills Required:

Landscape experience and passion for landscape/greenery. Experience in people management. Independent.

Problem solver. Well organized. Smart planner.

Excellent time management. Passionate and self-motivated. Requirements:

2 years experience in a similar role. Class 3 driving license. Qualification: Minimum Diploma.

Experienced candidates will be considered. Qualification Landscape Related: Diploma/Degree in Landscape Architecture/Design or Certified Practicing Horticulturist/Arborist (Company Sponsorship Available). Computer literate.

• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels
• Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training
• Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses
• In charge of delegating workflow to Team Leaders and ensure operational needs are forecasted and addressed adequately
• Generate daily, weekly and monthly Operational Health reports to Head of Operations
• To do planning, forecasting, implementing and monitoring of assigned campaigns
• Ensures all standards and procedures are followed and maintained
• Liaise with clients whenever necessary to align campaign-related issues
• Collate and send monthly campaign performance reports to clients and Agape management
• Collate and present relevant weekly operational health data to Head of Operations and provide suggestions to address operational gaps as well as forecasted load.
• Responsible for approving annual leaves of respective CSOs and Team Leaders
• Prepare and conduct daily huddles to cascade timely information to all CSOs
• Attend ad-hoc Train the Trainer sessions whenever new campaigns are onboarded and must be able to transfer relevant information to CSOs via product training sessions
• Other ad hoc duties as assigned.

Requirements

• Min. Diploma holder with at least 3 years of relevant experience.
• At least 3 years of proven experience in people management, customer relationship management and project management.
• Ability to effectively communicate and engage with senior leadership, peers, staff, customers and other stakeholders.
• Good knowledge of Contact Centre Management tools and technology.

Job Description:

The Regional Operations Manager will be responsible for managing day-to-day operations, driving business growth, and ensuring the efficiency of our locations across the region. This role requires a strategic thinker with strong leadership skills and a proven track record in operations management.

Key Responsibilities:

• Develop and implement operational strategies to achieve regional business goals.
• Monitor market trends and adjust strategies to seize growth opportunities.
• Prepare and manage the regional budget, overseeing financial performance and optimizing cost efficiency.
• Improve operational processes and implement best practices across all locations.
• Maintain strong relationships with key customers and address any service issues promptly.
• Ensure compliance with local regulations and company policies.
• Track and report on key performance indicators (KPIs) for the region.
• Oversee supply chain and inventory management within the region.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably in a regional role.
• Proven leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Financial acumen with experience in budgeting and P&L management.
• Ability to adapt quickly and manage multiple projects effectively.

Responsibilities:

• Patient Billing Management
• Appointment Scheduling
• Financial Counselling
• Staff Supervision
• Compliance & Reporting

Requirements:

• Bachelor Degree in Healthcare, Business Administration, or a related field. A Master's Degree will be an advantage
• 5 years' experience in healthcare administration in the supervisory capacity, preferably in a clinical setting or cancer centre will be an advantage
• Strong understanding of medical billing practices, insurance procedures, and financial counseling.
• Proficiency in using healthcare management software and Microsoft Office Suite

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Responsibilities:

1. Strategic Planning and Execution: Collaborate with senior leadership to design, implement, and monitor business strategies that align with organizational objectives, driving sustainable growth and competitive advantage.
2. Process Optimization: Evaluate and refine operational workflows to enhance efficiency, optimize resource allocation, and reduce redundancies, ensuring maximum productivity.
3. Data-Driven Decision Making: Conduct comprehensive data analysis to generate actionable insights, track key performance indicators (KPIs), and provide strategic recommendations to inform high-level decision-making.
4. Cross-Functional Collaboration: Act as a central liaison, fostering seamless communication and collaboration among departments to ensure alignment and the successful delivery of complex projects.
5. Project Leadership and Team Development: Lead and manage critical projects, ensuring timely completion and alignment with business goals while mentoring and developing team members to cultivate leadership and operational excellence.
6. Cost Optimization and Risk Mitigation: Implement cost-control measures, conduct risk assessments, and develop mitigation strategies to safeguard the company’s operational and financial health.

Requirements:

1. Educational Qualifications: Bachelor’s degree or higher in Business Administration, Management, or a related discipline from a reputable institution.
2. Professional Experience: A minimum of 3–5 years of progressive management experience in business operations, strategy execution, or related domains, preferably in a dynamic or multinational environment.
3. Analytical and Technical Proficiency: Exceptional analytical acumen with expertise in using advanced data analysis tools such as SQL, Tableau, or Power BI to derive insights and drive outcomes.
4. Leadership and Communication Skills: Outstanding verbal and written communication abilities with a proven track record of influencing stakeholders and leading cross-functional teams.
5. Problem-Solving and Resilience: Demonstrated capacity to manage high-pressure situations, navigate complexities, and provide innovative solutions to multifaceted challenges.
6. Personal Attributes: Strong interpersonal skills, adaptability, and a results-oriented mindset, with a commitment to continuous learning and professional development.
7. Language Proficiency: Bilingual or multilingual capabilities are advantageous, particularly fluency in English and other relevant languages.

We are a leading F&B group specializing in authentic Sichuan cuisine, renowned for our commitment to culinary excellence and exceptional service. We are seeking a seasoned Operations Manager to oversee our Sichuan cuisine outlets, ensuring smooth operations, consistent quality, and a superior dining experience. This challenging role demands mandatory travel, weekend work, and the ability to thrive in a dynamic environment.

Key Responsibilities:

1. Operational Leadership:

• Manage daily operations of multiple Sichuan cuisine outlets, ensuring efficiency, consistency, and profitability.

• Develop and enforce operational processes and standards to maintain excellence.

2. Team and Talent Management:

• Recruit, train, and supervise outlet managers and teams, promoting a culture of discipline and customer focus.

• Conduct regular staff performance evaluations and implement necessary improvement plans.

3. Quality Control:

• Ensure the authenticity and high standards of Sichuan cuisine across all outlets.

• Conduct regular audits to maintain compliance with food safety, hygiene, and quality regulations.

4. Financial Management:

• Manage budgets, control operating costs, and develop strategies to maximize revenue.

• Analyze financial reports and implement operational changes to achieve profitability targets.

5. Customer Relations and Market Insights:

• Build strong relationships with customers, ensuring a memorable dining experience.

• Monitor market trends and competitors, particularly in the regional Sichuan cuisine industry.

6. Travel and Flexibility:

• Mandatory travel within and outside Singapore to oversee operations, attend client meetings, and explore growth opportunities.

• Work on weekends, public holidays, and flexible hours to support operational needs.

7. Crisis and Issue Management:

• Quickly address and resolve any operational, staff, or customer-related issues.

8. Expansion and Innovation:

• Contribute to the expansion of Sichuan cuisine outlets regionally.

• Innovate processes and introduce technology to enhance efficiency and customer satisfaction.

Requirements:

• Experience: Minimum of 8 years in operations management in the F&B industry, with a strong focus on Sichuan or Chinese cuisine.

• Skills:

• In-depth knowledge of Sichuan cuisine and culinary operations.

• Strong leadership and organizational skills.

• Proven ability to handle high-pressure environments and resolve conflicts effectively.

• Excellent communication skills in English; knowledge of Mandarin is highly advantageous for liaising with suppliers and clients from China.

About Us

Truly Enamoured is a premier luxury bridal boutique dedicated to curating an exquisite experience for brides-to-be. We take pride in offering a personalized journey, pairing unparalleled quality with timeless elegance.

Job Summary: The Operations Manager will be responsible for the planning, scheduling, and execution of all operational processes to ensure seamless workflow and exceptional client satisfaction. This role requires a meticulous and strategic individual who excels in organization, leadership, and process optimization. The ideal candidate will work closely with the sales team, seamstresses, and third-party vendors to ensure the timely delivery of beautifully altered gowns while maintaining operational efficiency.

Key Responsibilities

1. Planning, Scheduling, and Forecasting:

• Plan, schedule, analyze, and forecast all operational workloads, including seamstress schedules and workload allocation.
• Ensure timely alterations and delivery of gowns to meet client deadlines and exceed expectations.

2. Inventory Management:

• Organize and manage inventory, ensuring accurate tracking of gowns, accessories, and other stock items.
• Regularly review inventory levels to avoid shortages or overstocking.

3. Vendor and Logistics Management:

• Oversee and negotiate with third-party dry-cleaning vendors to maintain quality and cost efficiency.
• Establish and nurture relationships with service providers to ensure reliable partnerships.
• Oversee international shipping and logistics, ensuring timely and cost-effective deliveries.

4. Team Support and Collaboration:

• Provide operational support to the sales team, ensuring a seamless customer journey from fitting to delivery.
• Collaborate with other departments to align operational objectives with company goals.

5. Performance Tracking:

• Implement trackable key performance indicators (KPIs) for the operations team.
• Continuously monitor and analyze performance metrics to drive improvement.

6. Leadership and People Management:

• Lead, manage, and develop the operations team, ensuring the right people are in the right roles.
• Provide training and mentorship to continuously improve the team’s skills and performance.
• Foster a positive and collaborative work environment.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum of 5 years of experience in operations management, preferably in luxury retail or a related industry.
• Strong analytical skills with the ability to forecast, plan, and optimize resources effectively.
• Proven track record of implementing KPIs and improving operational performance.
• Exceptional leadership and interpersonal skills with the ability to inspire and manage a team.
• Proficiency in task management systems and operational tools.
• High attention to detail and a commitment to delivering excellence.
• Passion for luxury retail and understanding of the bridal industry is a strong advantage.

What We Offer

• A vibrant and collaborative work environment within the luxury bridal industry.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• The chance to make a meaningful impact on a bride’s most memorable journey.

How to Apply
If you are passionate about operational excellence and leading teams in a luxury retail setting, we would love to hear from you. Please send your resume and a cover letter with 2 paragraphs detailing your relevant experience and why you’re a perfect fit for this role to [email protected]indicating OPERATIONS MANAGER_NAME as the subject title.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description:

• Plan the Project schedule and ensure that the work schedules are executed as planned.
• Review and check the Project related reports and ensure the information is accurate for the purposes of quotation submission or invoicing for completed works or following up action if required rectification works.
• Assign tasks to the team when there are breakdown/calls from the clients.
• Monitor and follow up on procurement of parts and perform price negotiation to meet budget.
• Provide supervision to the Engineers and Technicians/Subcons for day-to-day work and follow work processes.
• Forecast cashflow for both internal/external usage and coordinate with team members untill project handover.
• All other ad hoc duties as assigned.

Job Requirements:

• Diploma in Engineering.
• Minimum 3 years of experience as Project Manager or 5 years as Project Engineer.
• Experience in BMS/FM/ELV is prefer.

We’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems.

Key Responsibilities:

• Act as the single point of contact (SPOC) for all service delivery matters, including meetings, timelines, and service performance.
• Manage end-to-end service delivery by coordinating with cross-functional teams (Infrastructure, Security, and others) to ensure timely and efficient implementation.
• Oversee critical tasks, including system designs, change requests, equipment procurement, and documentation updates.
• Ensure compliance with government cybersecurity standards and manage risks by identifying issues and proposing mitigation measures.
• Lead monthly service reviews, progress updates, and ensure proper inventory and documentation of all hardware/software.
• Collaborate with vendors, internal teams, and public agencies to troubleshoot and resolve issues efficiently.

Candidate Requirements:

• 5+ years of experience in ICT service delivery, preferably in government or public sector environments.
• Hands-on experience with cloud solutions (e.g., AWS, Azure, GCP) and network infrastructure.
• Proven ability to manage large-scale ICT services and multi-stakeholder environments.
• Strong leadership, communication, and stakeholder management skills.
• Familiarity with service management processes and tools (e.g., JIRA, ITSM platforms).

Job scope and responsibilities:

• Oversee daily operations of all the bread outlets

• Develop, update and enforce standard operating procedures (SOPs) across outlets.

• Lead, supervise, and support outlet managers and staff.

· Conduct recruitment, training, and of new staff across the outlets

· Monitor team performance and provide regular feedback.

· Manage work schedules, performance evaluations, and resolve workplace conflicts.

· Ensure consistent product quality, freshness, and presentation in all outlets.

· Conduct regular audits and visits to all outlets to maintain hygiene, safety, and quality standards.

· Ensure all outlets comply with local regulations, including food safety, licensing, and employment laws.

· Reporting of work to senior management.

· Collaborate with other department such as marketing, HR, Accounts

· Assist management to establish and develop operating policies, systems

· Analyse sales reports and implement strategies to improve performance.

· Plan and conduct monthly outlet meeting with target and action plan.

· Set and monitor sales targets for all the outlets

· Ah hoc duties / projects as assigned

Requirements:

• Minimum 1 -2 years of experience at supervisory role in managing in a food sector would be preferred.
• Diploma /Degree in Food & Beverage Services Management or equivalent or related studies would be preferred.
• Strong leadership and people management skills
• Strong problem-solving and decision-making abilities, with a solutions-oriented mindset

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

[Order Number: 843654]

Responsibilities:

• Customer relationship and communicationConduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.
  Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.
  Travelling to meet up with suppliers as and when necessary.
  
• Compliance and performance reportingEnsure compliance with Security Export Control regulations, including customer and end-user screening, as required.
  Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.
  Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.
  Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.
  
• Team development & administrationSet departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.
  Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.
  Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.
  

Requirements:

• At least 3 years of Customer Service experience, order management, and delivery management
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.
• Willingness to travel occasionally for work-related purposes.

To Apply, please kindly email your updated resume to [email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771

Deputy Site Service Manager

Company: Hitachi Asia Ltd.

Shifts: Rotating shift, 24 hours 7 days on-call on duty

Location: Singapore (National Cancer Centre Singapore)

Position overview

Hitachi Asia Ltd. is searching for a Deputy Site Service Manager to join the Particle Therapy Systems Division for its Proton Beam Therapy (PBT*) project at National Cancer Centre Singapore (NCCS).

(*) The PBT System is the most advanced radiotherapy system composed of a particle accelerator, rotating gantry and its control systems etc.

The Deputy Site Service Manager will be responsible for daily technical operation and maintenance of the PBT system installed at National Cancer Centre Singapore and will lead a team “Service and Maintenance Organization (SMO)” and supervise its activities. The Deputy Site Service Manager will be a primary contact point for the customer and Hitachi teams for any troubleshooting at site.

The Deputy Site Service Manager would ensure that the SMO works are in compliance with both the external and internal laws and regulations such as worker safety, radiation protection, technical and mechanical procedure and facility protocols. It is required electrical/mechanical knowledge and relevant work experience.

Role and responsibilities

• Lead and direct SMO and its activities.
• Plan and supervise SMO’s activities to ensure daily operation and appropriate maintenance service.
• Select and coordinate subcontractor activities including procurement and outsourcing services.
• Manage and monitor both technical and administrative records and documents.
• Respond to calls for service support and emergencies 24/7.
• Communicate and collaborate with the customer, relevant Hitachi departments and vendors.
• Perform test, inspection, adjustment and troubleshooting of PBT equipment.
• Comply with all regulatory standards and requirements such as, applicable laws, radiation safety regulations and internal policies of both Hitachi and National Cancer Centre Singapore.
• Adopt new technology, products and processes in daily operations.
• Develop a complete working knowledge of PBT system.
• Teach the team while doing the maintenance work together.

Requirements

• Advanced proficiency in English and Japanese (N1 level) to support and communicate on a technical level with the system specialist located in Japan.
• Must have at least bachelor’s degree or Technical Certification in Engineering or a related discipline in Electrical, Mechanical, Field Measurement, etc.
• Ability to work at 10+ meters height and to lift up to 20kg repeatedly and safely.
• Willingness to work in a radiational environment and to perform testing, inspection and maintenance of the system at height, and both inside & outside of the equipment.
• With basic knowledge of MS Word, MS Excel and latest PC technology.
• Effective skills in communication, problem-solving, and organizational management.
• Ability to work on shifts and on-call duty: this position is 24 hours and 7 days on-call duty.
• Minimum 5 years experience in the following :

- Site Manager

- Management of team and its activities

- Mechanical, electrical and control system

- Maintenance or QA/QC of industrial plants, medical devices or nuclear power equipment

• Familiarity with working in area of high-voltage, radiation and electromagnetic.
• Proficient level in reading and interpreting various engineering documents (schematics, wiring, diagrams, piping diagrams, etc.) and using electronic test and measurement instruments (DVM, oscilloscope, micrometers, etc.)
• Leadership experience in cross-functional team.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

We are a MAS-licensed financial institution with CMS license in dealing in securities & fund management. We are looking for exceptional individuals to join our team. As the Senior Operations Manager, you will be in charge of our middle & back office. We promote a culture of openness, teamwork and fairness. If you have passion, drive and the will to succeed, rise to the challenge today! Besides, you are required to possess experience in some or all of the following areas.

Duties & Responsibilities

• Client onboarding (KYC/AML assessment)
• Follow-up of confirmations within stipulated timelines
• Resolution of client account and trade issues
• Document controls and record retention
• Ensure workflow complies with audit and control policies
• any other ad hoc duties as assigned

Requirements

• Minimum bachelor’s degree or equivalent in relevant discipline
• At least 5 years working experience in relevant fields
• Experience in brokerage firms is preferred
• Experience in RQFII would be an advantage
• Bilingual in English and Mandarin (in order to liaise with Chinese speaking clients)
• Proficient in Microsoft Office applications
• Strong communication and interpersonal skills
• Able to be hands-on & multi-task
• Able to work in a fast-paced environment

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Highlights

• Competitive remuneration package & good employee benefits
• Career development opportunities
• Immediate vacancy & full-time permanent job role

JOB DESCRIPTIONS:

· 5 day work week

· Staff discount, voucher and monthly redeemable treatment

· AWS

· Salary up to $4,000

JOB RESPONSIBILITIES:

• Improving customer service procedures, policies and standards
• To reply and response to reviews/feedbacks/ comments across all platforms (E.g. Telephone, email inbox, Social Media and face to face with customer)
• Coaching of soft skill to the team related to customer service
• Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry.
• Any Ad-hoc task assigned

REQUIREMENTS:

• Must be able to work on retail hours
• Must have Leadership ability
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Able to converse in Mandarin and English to communicate with Chinese speaking customers
• Basic knowledge on digital marketing will be an advantage
• Minimum 2 years of supervisory experience
• Prior experience as cabin crew will be an added advantage

Job Responsibilities:

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

Job Description

• Ensure shopping centre operations are in optimise condition
• Build good rapport with tenants, contractors, and superior landlords
• Prepare and monitor tenant renovation and reinstatement work
• Supervise submission to related parties and authorities including Superior landlord
• Study and implement mall reconfiguration & AEl work/project
• Plan and implement preventive maintenance measures
• Supervising shopping centre day-to-day operation and term contractors
• Supervise and review the standard of service contractors
• Facilitate and ensure contractors complete repair and maintenance work in accordance with timelines and standards
• Take control of emergency management including evacuation and reporting to relevant authorities
• Propose annual budgeting of department, taking control of expenditure and capex
• Any other duties as may be designated by the company

Requirements

• Preferably with more than five (5) years relevant working experience in a company dealing with shopping centre management
• Bachelor's degree, preferably in Building/ Mechanical/Electrical Engineering/Facilities
• Management /Real Estate Management studies or equivalent
• Excellent organizational, communication and planning skills
• Strong critical and analytical skills
• Knowledge of AutoCad software is advantageous