JOB DESCRIPTION: Operations Executive (OE)

About Singapore Canoe Federation:

The Singapore Canoe Federation (SCF) was founded in 1971 and is the National Sports Association responsible for the management, coordination, development and promotion of paddling in Singapore. It represents the interest of its athletes and members to Sport Singapore (Previously known as the Singapore Sports Council), the Singapore National Olympic Council (SNOC), the public and other International paddling bodies.

The SCF is an affiliate of both the Asian Canoe Confederation and the International Canoe Federation. As a non-profit organisation, the SCF relies mainly on its volunteers and its small group of staff. It is mainly funded through Sport Singapore.

Our Aims:

To promote opportunity for public participation in a full range of paddling activities in Singapore with high standards of safety. Among other things, the SCF aspires to:

● Nurture and prepare its elite and potential elite athletes to medal at the SEA Games, Asian Games, Olympic Games and other regional/international competitions.

● Uphold high standards of sportsmanship.

● Champion the development and enjoyment by the public of all paddling disciplines in Singapore.

● Develop and promote Singapore as a venue of choice for regional/international paddling championships/events.

Our Values:

● Transparent– To be completely transparent and up front in all our policies, procedures, results (both good and bad). No artificial harmony.

● Respect – Respect all stakeholders of the sport. From employees, to parents, volunteers and all community members. Put yourself in their shoes to understand their perspective on how your actions will impact them.

● Inclusive - To include all paddling disciplines and communities in our decision-making process. To develop all disciplines in the manner most suitable to the various levels of maturity.

● Professional– To be responsible, committed to the highest standards yet being self-aware and cooperative to the people around you. Sometimes, things might not go your way but if it’s been agreed, then you have to align to the decision and do your best to achieve its desired outcome.

Our Vision:

● To establish Singapore as the top paddling nation in Asia by placing firm focus on developing high performance athlete pathways.

● To promote paddling as a vibrant lifestyle and bringing more awareness & education into marine protection and promoting inclusive communities.

Key Competencies to be successful for the role:

● Honesty/Integrity.Does not cut corners. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.

● Attention to detail. Does not let important details slip through the cracks or derail a project.

● Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

● Creativity/innovation.Generates new and innovative approaches to problems. Working within a set budget to maximise returns.

● Flexibility/adaptability.Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Adapt to local culture and systems while infusing new ideas and approaches.

Role description:

The Operations Executive (OE) supports the Operations Manager (OM) in driving revenue, improving profitability, and managing operations across all SCF outlets, ensuring compliance and operational excellence.

The role will cover these key areas of the organisation:

1. Customer Engagement and Revenue Development

1.1. Assist the OM in meeting interested stakeholders for course and programme opportunities.

1.2. Develop and execute programmes to engage customers and maximise SCF revenues.

2. Operations Management

2.1. Set up and oversee operations centres, ensuring seamless functionality and customer satisfaction.

2.2. Assist in administering paddling activities and ensuring smooth, safe operations.

2.3. Manage reservoir and boat storage areas in coordination with users and agencies.

2.4. Update SOPs, ensuring compliance with safety and service standards.

2.5. Monitor and enforce safety protocols.

2.6. Oversee public boat rental operations and ensure customer satisfaction.

2.7. Ensure timely fee collection and facility maintenance at operation centres.

2.8. Conduct regular inventory checks of fixed assets.

2.9. Handle vessel permit applications and renewals.

2.10. Coordinate with vendors and provide event support for SCF activities.

2.11. Collaborate with other departments to align operational requirements.

3. Course and Programme Management

3.1. Maintain online systems for course registration and payments.

3.2. Process SCF course and coaching certificates.

3.3. Manage the certification database and stakeholder systems.

3.4. Propose and implement a CRM system to improve stakeholder management.

4. Other Responsibilities

4.1. Take on additional tasks as assigned by the OM or General Manager (GM).

5. Qualifications/Technical Requirements/Experience:

5.1. Diploma/Degree in Sports Management, Business Administration, or related fields.

5.2. Experience in operations or event management is advantageous.

5.3. Strong organisational, communication, and problem-solving skills.

5.4. Proficient in Microsoft Office and Google Suite.

5.5. Proficient in IT skills.

5.6. Prior experience in the sports industry is a plus, in particular, paddling sports.

6. Other requirements:

6.1. Ability to work on weekends and extended working hours.

6.2. Possession of Powered Pleasure Craft Driving Licence (PPCDL) will be an added advantage.

A well-established security company is inviting applications for the position of Operations Director (Male or Female).

Requirements:

• Must be a graduate (degree holder).
• At least 3 years of experience in a senior position with the SPF (retirees will be considered), or a minimum of 5 years of experience in the security industry.

Job Description:

The selected candidate will be fully responsible for the day-to-day operations of the company, reporting to the Managing Director, and will also handle administrative duties. This position involves managing more than 100 permanent security officers and may require working irregular hours, 6 days a week.

Compensation:

• A starting monthly salary of no less than $8,000 to $9,000, with own transportation required.

Interested candidates are invited to submit their full resume to: [email protected].

• Central work location
• Opportunities to learn and grow

Our client is hiring an Associate to join their Global Fund Operations team. The role involves managing Hedge Funds trades and transfers, encompassing front office, middle office, and settlement functions. Responsibilities include processing trade orders, verifying documents, handling cash and transfer requests, settling transactions, managing corporate actions, investigating reconciliation breaks, and minimizing errors.

Our Ideal Candidate:

• 2+ years of relevant banking experience with strong knoweldge of Hedge Funds
• Diploma or Degree in Business, Finance, or Economics

Short listed candidates will be notified
Data provided is for recruitment purposes only

Business Registration Number: 200611680D.
Licence Number: 10C5117 EA R23114042

1) Performs administrative and clerical tasks

2) Ensuring internal Records are accurate

3) Checking of documents from customers to ensure compliance

4) Assists with initial client operational requirements relating to vehicle recovery / towing

5) Assists with internal reporting generation and submission to relevant stakeholders

6) Any other duties as assigned by management

7) Training will be provided

Fresh graduates are welcome to apply

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Assist in billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc.
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:-

• Min Diploma and above
• Experience in managing outpatient clinic operations and/or experience in GP Setting
• Excellent interpersonal and communication skills
• Excellent organizational, multitasking, and leadership skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work effectively both independently and as part of a team
• Work Schedules: Mondays to Fridays: 0830hrs to 1730hrs or 0900hrs to 1800hrs (based on roster), Saturdays: 0830 hrs to 1230 hrs

Responsibilities:

• Manage Service jobs order reporting
• Coordinate with sales team by managing schedules and communicating relevant information
• Respond and attending to customer requirements
• Communicate and coordinate with internal departments on sales scheduling
• Manage and communicate with forwarders on logistics arrangement for shipments
• Assist in any ad-hoc duties assigned

Requirements:

• At least 2 years or more related working experience
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Able to work well independently and within a team
• Basic computer knowledge

Additional Information:

• 5 days’ work week
• Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa
• Variable bonus and better medical benefits
• Career growth & learning opportunity

Oversee the day to day operations and supervise all workers ensuring work procedures, quality, safety and hygiene requirements are adhered to. Work closely with the Operations Manager / Executive and Client in fulfilling ad hoc / urgent requirements and provide assistance in all necessary reporting / record keeping / urgent tasks required by the Client.

Specification: Facility Maintenance (Cleaning)

Qualification: Minimum Diploma. Experienced candidates will be considered.

Driving License: Class 3 driving license

Work Location: Depends on projects

Job Description:

· Manage and supervise projects at various sites

· Oversee, train, motivate and manage employees at your sites

· Manage clients' expectations

· Execute policies and implement quality measures at your project sites

· Execute the operations and periodic work for projects with the support of the Float team

· Able to motivate fellow employees

· Suggest innovative ideas for performance improvement and quality services

Benefits :

· Long term career

· Performance-based increments

. Company vehicle

An exceptionally organized and driven individual needed to oversee operational activities, handle daily tasks, and address issues to ensure seamless operations. The operations coordinator will collaborate closely with the operations team, including the production and facility departments, ensuring the company meets its goals efficiently and effectively.

Responsibilities:

• Working with team leaders, supervisors, managers and department heads to align departmental needs and goals
• Coordinate with team members that all operations & projects activities are carried out in a timely and efficient manner
• Establish and manage records for all operational activities, ensuring that all documents are correctly filed and readily available for auditing.
• Providing reports to the DH and HOD to offer insight into the department's overall efficiency
• Ensuring that all activities conform to local and company standards

Requirements:

• Proven experience as an operations coordinator, or in a similar role
• At least a O-Level / Diploma in Business Administration or equivalent
• Strong problem-solving skills and attention to detail
• Proactive and able to work independently while also being part of a team
• Bilingual and excellent communication skills, both verbal and written
• Familiarity with business software applications such as Microsoft Office

Others:

• Working location: 22 Senoko Way
• 5 days work week (Monday to Friday)

JOB DESCRIPTION (ROLES AND RESPONSIBILITIES)

• Monitor the global hotline and provides the initial response to the requests or escalations.
• Create the ticket for every OPS activities and assign it to respective OPS Team members.
• Monitor all the OPS tickets and ensure timely completion of each activities.
• Review all the documentation prepared by OPS Team to clear for submission.
• Monitor all the assets of OPS Team (Equipment, Tools and Spare Parts).
• Escalate higher level issue whenever necessary.
• Prepare and submit relevant Operations documents as needed.
• Execute ad hoc tasks on behalf of the Robotics Operations Team as needed.

SKILLS AND QUALIFICATIONS

• Diploma or Certificate in Mechanical/Electrical/Computer Engineering or other related fields is preferred.
• Basic background in engineering or technology industry.
• Proficiency in using computers and basic applications such as MS Outlook, Teams, Word, Excel and Powerpoint.
• Exceptional organizational and communication skills.
• Meticulous, organized with good communication and customer service skills.
• Ability to work independently and remain professional under pressure.
• Ability to clearly communicate with colleagues and end users.

ADDITIONAL REQUIREMENT

• Comfortable to work in a shifting schedule.
• Comfortable to work overtime as needed.

Job Description & Requirements

Your duties include, but are not limited to the following:

• Collating and administering jobs manifests from Clients.
• Planning, sorting and goods assignment.
• Optimise resources and cost according to management guideline.
• Liaising with and scheduling delivery personnel for jobs assignments.
• Supervising and working with sorting team
• Assisting the team in troubleshooting collection/delivery issues which may arise.
• Assist in the work scheduling/rostering of delivery personnel, including management of daily working shifts patterns and overtime.
• Assist in the oversight and management of the warehouse operations and its inventory
• Manage vehicle fleet (oversee maintenance, repair and admin)
• Ensuring that all the documentation and records for the goods are in order.
• Assist in or supporting the recruitment/training process of delivery personnel if required
• Ensuring delivery personnel adhere to all required SOPs, rules, and regulations.
• Assisting in Client/Customer engagement if necessary.
• Assist in performing deliveries if required on occasions of shortage in delivery personnel.
• Any other operational and administrative scope of works which may arise.

Requirments:

• Basic computer skills.
• Microsoft Excel and Word.
• Class 2 or 3 Driving Licence.
• Able to think clearly and handle pressure.
• Familiar with Singapore roads.
• Able to perform shift work; 12 noon to 9 pm or 7:30 am to 5 pm. 5/5.5 day week.
• Relevant experience in a similar capacity preferred although not compulsory.

Workplace is at Keppel area bear CBD.

Good career progression as the company is on track for escalated growth.

1. Excellent Communicator with pleasant charisma. Provide a high quality of service and deliver excellent dining experience to all customers.

2. Ensure good customer experience, satisfaction, and customer loyalty.

3. Building rapport with customers to gather food and service feedback from both existing and new ones.

4. Ensure the smooth running of the restaurant operations in line with the company’s business objectives.

5. To ensure that all equipment and in-store facilities conform to sanitary regulations ensuring strict compliance with MOH’s legislation and company policies and procedures.

6. Good knowledge of all menus. Up-selling of our products and being able to recommend items when asked by customers.

7. Able to work efficiently in a team and respond cooperatively to the requirements of other team members.

8. Perform other administrative duties as necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

1. Excellent Communicator with pleasant charisma. Provide a high quality of service and deliver excellent dining experience to all customers.

2. Ensure good customer experience, satisfaction, and customer loyalty.

3. Building rapport with customers to gather food and service feedback from both existing and new ones.

4. Ensure the smooth running of the restaurant operations in line with the company’s business objectives.

5. To ensure that all equipment and in-store facilities conform to sanitary regulations ensuring strict compliance with MOH’s legislation and company policies and procedures.

6. Good knowledge of all menus. Up-selling of our products and being able to recommend items when asked by customers.

7. Able to work efficiently in a team and respond cooperatively to the requirements of other team members.

8. Perform other administrative duties as necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

1. Excellent Communicator with pleasant charisma. Provide a high quality of service and deliver excellent dining experience to all customers.

2. Ensure good customer experience, satisfaction, and customer loyalty.

3. Building rapport with customers to gather food and service feedback from both existing and new ones.

4. Ensure the smooth running of the restaurant operations in line with the company’s business objectives.

5. To ensure that all equipment and in-store facilities conform to sanitary regulations ensuring strict compliance with MOH’s legislation and company policies and procedures.

6. Good knowledge of all menus. Up-selling of our products and being able to recommend items when asked by customers.

7. Able to work efficiently in a team and respond cooperatively to the requirements of other team members.

8. Perform other administrative duties as necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

Responsibilities:

● Daily monitoring and compilation of robot performance and issues

● Oversee project operations and liaise with subcontractors and suppliers on project/deployment matters

● Prepare documents for purchasing order

● Handle ad-hoc duties e.g., delivery and robot transportation activation

Requirements:

● Education – Preferably Diploma and above

● Language – Strong communication skills in English (both oral and written)

• Ensure team achieved the given objectives are achieved and prevent contamination to the environment
• Ensure team adheres to safety measures during waste operations
• Coordinate with appropriate persons to ensure complies with the organisational requirements
• Gather relevant data to conduct environmental impact assessments
• Research and report on existing and emerging trends in waste managements
• disposal processes
• Implement methods and standard operating procedures for waste disposal operations
• Implement operation plans to improve and track work processes in compliance with organisational requirements

JOB DESCRIPTION

- To support Operation Manager to initiate, plan, execute, monitor and control for the entire company’s ongoing projects.

- Coordination between departments from QA/QC, Finance, Engineering, Projects, production, logistic, commercial in local and oversea for smooth operation

- Identifying inefficiencies and areas of improvement

- Resource management

- Any additional tasks out of the above assign by the management

QUALIFICATION:

- Degree/diploma in mechanical/electrical

- Previous HVAC/ACMV experience in Marine/ industry/ land preferred

- Fresh graduate with good working attitude and willing to learn sprit are welcome to apply

Job Description & Requirements

Operations Excutive

• Working hour: 9:00am to 6:00pm (Monday-Friday)
• 5 working days per week;
• 10 days annual leave;
• 10 days medical leave;
• 1 day leave for brithday;

Job Scope:

• Arranging logistics and sample delivery: Ensuring that samples are delivered to clients or project sites on time and securely to meet client requirements.
• Furniture placement at project sites: Assisting with accurately positioning and placing furniture at project sites according to client requests or project designs.
• Managing installation workers: Coordinating the tasks of the installation team, including task allocation, progress monitoring, and quality inspection, to ensure a smooth installation process.
• Managing logistics and delivery schedules: Planning delivery timelines effectively and communicating with logistics teams to ensure timely delivery of goods and avoid delays impacting project progress.
• Handling partner orders: Processing and managing orders from partners efficiently, ensuring accuracy and timely fulfillment.
• Managing and updating products: Overseeing product inventory, updating product information, and ensuring the availability and accuracy of product details.

Job Requirement

• Minimum 1 years relevant work experience
• Excellent English written and verbal communication skills
• Mandarin speak is a bonus
• Good Proficiency in Microsoft Office Suite
• Willingness to learn and adapt to new tasks
• Strong attention to detail and problem-solving skills

Send Resume & Expect salary to: [email protected]

Latest payment slips and CPF records required

*Requirement

- Proactive and to be able to work independently.

- To be able to coordinate in both English and Mandarin (verbal and written).

- Prefer if possess valid class 3/4 driving license with bus vocational license.

Job scope

1. To conduct inspection check on company fleets and drivers.

2. Handle foreign driver and staff related duties including assisting on checking of their job schedule and overtime.

3. Provide clerical & administrative support to operation team (e.g issuing of invoice, sending drivers job or sending drivers details for clearance and etc).

4. To assist in company bus daily operations including arranging fleet for vehicle inspections and maintenance (e.g servicing and repair) ensuring smooth running of operations.

5. Responsible in assisting customer queries (feedback, rates and complaints).

6. To arrange route and source for sub-contractor on trip should there be requirement.

7. Follow up on outstanding invoice by monitoring overdue accounts receivables and contact customer on their outstanding through phone, email & texts.

8. Might require to be present at site for events or school during pick up or dismissal time to coordinate between driver and the customer.

9. Other duties as assigned.

**Malaysian may apply, do whatapps 93854206 for more details

Job Description & Requirements

We are seeking a highly skilled Market Data Analyst Presales Engineer to join our dynamic team. In this role, you will play a pivotal role in driving sales by leveraging your deep understanding of market data and technical expertise. You will collaborate closely with the sales team to identify and qualify opportunities, conduct in-depth technical assessments, and deliver compelling product demonstrations.

Technical Expertise:

Develop a strong understanding of our products and services (Cryptocurrency, Investments, etc), including their technical specifications, capabilities, and benefits.

Stay up-to-date with industry trends, emerging technologies, and competitive landscapes.

Conduct in-depth technical assessments of client requirements and propose tailored solutions.

Contribute to the development of the investment strategy, focusing on emerging trends in Fintech and infrastructure.

Identify new areas for investment within the fintech space, particularly in Payment solutions and decentralized technologies.

Presales Support:

Collaborate with the sales team to identify potential opportunities and qualify leads.

Develop and deliver compelling product demonstrations, presentations, and technical proposals.

Address technical questions and concerns from prospective clients, providing clear and concise explanations.

Conduct proof-of-concept (POC) implementations and data analysis to showcase the value of our solutions.

Data Analysis and Insights:

Analyze market data to identify trends, opportunities, and potential challenges.

Leverage data analysis techniques to support sales efforts and provide valuable insights to clients.

Develop custom data analysis solutions to address specific client needs.

Required Skills:

Data Analysis, Market research, Presales

domain Skills:

Cryptocurrency, Investments, etc.

Portfolio management experience is preferred.

Being part of a growing business translates to an opportunity to play a key role in our expansion and make significant impact. Your primary goal is to ensure a smooth operational flow in the fulfilment of orders and also maintenance of inventory. .

Responsibilities:

- Responsible for picking and packing ecommerce orders, and arranging for fulfillment

- Responsible for processing trade orders, and arranging for invoicing and fulfillment

- Responsible for receiving and organising inventory

- Keep inventory records for forecasting purchasing needs

- Any other miscellaneous duties as required

- Able to work independently

Hours

- Monday-Friday: 9AM – 5PM

- Sat: 9am - 12pm

- Location: Pasir Panjang

Benefits:

- AWS

- Annual leave

- Dental & Medical Benefit

We are looking for a operations coodinator to join our growing team.

Responsibilities

• Provide excellent customer service to customers
• Handle phone calls and emails
• Schedule and coordinate with Customers and Technicians for service appointments and follow ups
• Handle customer complaints timely and follow up with department in charge to provide appropriate solutions and/or alternatives. Follow up to ensure closure
• Communicate effectively, maintain and establish close rapport with customers
• Creating contracts and service documents
• Check and compile service reports before sending to customers
• Prepare invoices accurately prior to send out to customers
• Perform all other ad-hoc duties as and when required

Requirements

• Proficient in MS Office
• Problem-solving with critical thinking and analytical skills
• Ability to be flexible, multitask and learn in a fast-paced environment
• Self-driven nature with strong attention to detail
• Professional customer service skills

• Basic Salary $2,500 -$3,000

If you think you are suitable fit with the relevant experience and would like to know more about the role, please drop in your resume and we will be in touch with you.

Job responsibilities:

• To perform general administrative duties related to the day-to-day operations, including phone/email queries from clients
• To manage daily transport operational duties and ensure all activities are carry out within schedule
• To review schedule and routing when needed, in the most cost-efficient manner
• Take ownership and resolve any urgent or critical issues escalated by the Client or team
• Liaise with drivers and customers to ensure that the job runs smoothly.
• Handle vehicles inspections, customer's complaints and drivers problems when in need
• Work closely with Client to support investigation and service recovery process
• Incident and accident investigation and report writing when required.
• Regularly update and feedback to immediate supervisor / manager.
• Any other duties and responsibilities that may be assigned by the management from time to time
• Able to work with mechanic to resolve issue arises with regards to the fleet

Requirements:

• Strong leadership skills and management competencies
• Strategic & critical thinking as well as decision-making and negotiation skills
• Able to adapt, prioritize, exercise initiative, manage pressure, multi-task and work independently
• Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people
• Time management/ meticulous and mature in work.
• Familiar with Singapore road and strategic planning for the driver's job
• Able to resolve driver's problem immediately
• Need to stand-in for absent driver
• Experiences in "Concrete pumps" deployment is required.
• Preferrably with working experience in the related field and/ or mechanic knowledge
• Candidate must possess at least Secondary Education/ ITE/ Nitec/ Computer literate

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

About IMAPAC:

IMAPAC stands as the ultimate provider of comprehensive live conferences/exhibitions, biopharma data, and digital marketing solutions tailored for the worldwide biopharmaceutical industry. Our primary goal is to champion the full spectrum of services offered by global biopharmaceutical organizations and research institutes.

Focused on strategic regions known as R&D hubs for biologics, biomanufacturing, and biotechnologies, our conferences and digital marketing services are finely tuned to meet the unique requirements of each area. Recognizing that different regions have distinct needs, we meticulously craft events that cater to the specific demands of biopharmaceutical companies across Asia, Europe, and the UK.

About the role - Operations Executive

If you're someone passionate about event planning and thrives in a collaborative work setting, we're eager to hear from you and discover more about your background. At IMAPAC, you'll delve into engaging projects and have the chance to interact with influential figures in the life sciences sector. Join our vibrant team and contribute to impactful initiatives spanning across Asia Pacific, Europe, and the UK!

This is a great opportunity for someone to join the team and learn the ropes of exhibiting and organizing a wide variety of conferences around the APAC and Europe regions.

Key Responsibilities:

· Experience planning and internal project management - Devise the experience plan with project team and implement it accordingly.

· Brainstorm and implement the event experience plan

· Conduct briefings to internal staff before any event

· Ensure IMAPAC presents a high-quality event on the day and continually work to improve our standard of service

· Ensure highest level of hosting events – for registration, presentation and staging, conference content and delivery, catering, special events and entertainment

· Create and review attendee lists (speakers, guests, delegates, sponsors/exhibitors) and all name badges are 100% accurate

· Help speakers, sponsors, exhibitors with the contact system

· Maintain event costs are contained and accurately managed without compromising quality of service and customer experience

· Minimise and keep accurate records of all costs: technical, speaker, venue, AV and documentation

· Submit and file all invoices

· Acquire quotes for new suppliers

· Allocate accurate operational costs in event budgets monthly; post-event budgets by budget date (get all input information/invoices before deadline)

· Timely revise experience expenditure budget according to revenue

· Achieve 100% delegate, sponsor and exhibitor payments at event – present invoices, disallow non-payer access, consistently communicate with GM

· To take up any ad-hoc task as and when required by the business

Requirements:

· Excellent communication, persuasion and negotiation skills

· Ability to manage multiple projects, both tactical and strategic in nature – achieving both time and budgetary deadlines.

· Ability to handle stress, show resilience and adapt to changing market trends and quick to learn

· Persistent and disciplined

· Creative in problem-solving

· An excellent communicator who can voice out their thoughts

· Positive attitude, cheerful and confident personality

Why Choose Us:

· Positive work culture focused on diversity and innovation.

· Opportunity to make a profound impact on the biopharmaceutical industry.

· Shape meaningful networking opportunities within the biopharma space.

· Competitive remuneration and travel opportunities.

If you're ready to take on a challenging and rewarding role as an Operations Executive and contribute to the success of our industry-leading conferences, we invite you to join us at IMAPAC. Submit your application today and be part of our journey to drive innovation and positive change in the biopharmaceutical sector.