DUTIES AND RESPONSIBILITIES

• Provide administrative support to ensure overall efficient operation of the audit team
• General administrative duties such as preparing, sorting, scanning and filing of
  documents mails and emails, etc
• Assist with the preparation of audit engagement letters, etc
• Collaborate and work with the department’s stakeholders in providing updates to the
  wider team
• Assist with the preparation of, and disseminating the audit bills to client
• Assist with the collections of Audit bills and keeping the Audit team’s aging in check
• Coordinate staff activities
• Act as the point of contact between Staff and internal/external stakeholders
• Manage emails including checking incoming/outgoing emails and following up as
  necessary
• Schedule and coordinate appointments and meetings
• Prepare reports and documentation for meetings and appointments
• Assist with other ad-hoc administrative and project requirements as assigned by the
  Managers

REQUIREMENTS

• At least 2 year(s) of working experience in the related field is of advantage for this
  position
• Proficient in computer skills especially Microsoft Office applications
• Meticulous and possess analytical and problem-solving skills
• Effective verbal, listening and written communication skills
• Strong interpersonal skills;
• Effective organisational and time-management skills
• Follow instructions clearly and accurately within a timely fashion
• Proactive and enthusiastic about delivering positive results
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in
  Business Studies/Administration/Management or equivalent.
• Executive experienced in Secretarial/Executive & Personal Assistant or equivalent would be of added advantage.

This position is responsible for assisting in the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Restaurant Manager in working with chefs and other personnel to plan menus in line with the brand’s culinary direction. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• Investigate and resolve complaints concerning food quality and service.

• Assist in dishwashing duties

• Perform other duties as assigned by management.

REQUIREMENTS

• Min Diploma or equivalent with relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

• Able to communicate in English and 1 other language

• Excellent vision required for seating guests, expediting food, cleaning equipment, and reading floor plans, charts, and schedules.

• Self-discipline and self-motivated and enjoys interacting with people and serving customers.

• Always maintain a high standard of personal hygiene with a clean appearance and neatly attired.

• Pleasant, Polite manner, Energetic, cheerful, and hardworking. Possess enthusiasm for learning and keen to get feedback for improvement.

• Ability to engage in physical activities which require long hours of standing during the working shift.

• Require to work on a rotating shift basis which includes weekends and public holidays.

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.

As a Fraud Operations Lead you'd be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.

Job Description

As the Fraud Operations Lead, you will lead the Bank's efforts in identifying, monitoring, and mitigating fraud risks across all banking operations. This role requires strategic oversight to enhance fraud detection capabilities, implement effective risk management strategies, and ensure compliance with regulatory requirements. This role will report into the Head of Core Operations for Trust.

The Role Responsibility:

1. Strategy Development:

· Develop and implement comprehensive fraud prevention and detection strategies aligned with the bank's risk appetite

· Stay informed about industry trends, emerging fraud threats, and regulatory changes.

· Conduct regular audits and assessments of fraud control processes to identify gaps and areas for improvement.

2. Leadership and Team Management:

· Lead and manage the fraud operations team, including hiring, training, and performance evaluations.

· Foster a culture of risk awareness and continuous improvement within the team.

3. Fraud Detection and Prevention:

· Oversee the implementation of fraud detection systems and technologies including rule management

· Analyse fraud data to identify patterns and vulnerabilities, developing proactive measures to mitigate risks.

4. Policy Development:

· Establish and maintain fraud prevention policies and procedures in compliance with regulatory requirements and industry best practices.

· Periodically review and update policies based on new threats and changes in the regulatory landscape.

5. Collaboration:

· Collaborate with other departments (e.g., Customer Service, Operational Risk Head, AML/CDD team, Product team) to enhance the overall fraud risk management framework.

· Work with law enforcement and external agencies to address and investigate fraud incidents.

6. Reporting and Analytics:

· Prepare regular reports for senior management on fraud trends, incidents, and the effectiveness of fraud prevention efforts.

· Utilise data analytics to improve decision-making and enhance operational efficiency

7. Customer Awareness:

· Work with Product team to develop programs to improve customer awareness on fraud and scams

Role Specific Technical Competencies:

Skill

Target proficiency level

Data analysis tools and fraud detection tools

Advanced

Knowledge of relevant regulations and compliance requirements (e.g., AML, KYC)

Advanced

Decision-making

Advanced

Our Ideal Candidate:

· 10 to 15 years of experience in fraud prevention, investigation, or risk management within the banking or financial services sector.

· Strong understanding of fraud detection technologies and methodologies.

· Good understanding across banking fraud schemes that are relevant to a Digital Bank, with in-depth knowledge of Payment Fraud

· Excellent analytical, organizational, and leadership skills.

· Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.

· Appetite for continuously improving and streamlining processes and the way we work.

· Self-motivated, delivery focussed and able to work well under tight timelines and pressure.

· Able to thrive in a VUCA (volatile, uncertain, complex and ambiguous) environment typical of fast growth startups

If you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants – available on our website

Come as you are! Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that’s what we care about. So come as you are.

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

THK Disability Service Division runs five main Homes and Hostels for the Disabled. The division aims to ensure that adults with disabilities enjoy the highest possible quality of life, especially in the areas of health and well-being, participation, independence, decision-making and inclusion. Structured programmes are designed to suit the residents of different age groups and profiles to train and develop their capabilities in self-help, community living, socialization, perceptual-cognitive and motor skills.

As an Operations Executive, you will be responsible for assisting with the management of the Home's daily operations. You are required to ensure the welfare, safety and care of our clients. You will manage and optimise all operations relating to but not exclusive to:

Client Management

• Ensure clients' personal hygiene and cleanliness are maintained
• Ensure the safe custody of clients
• Work closely with Nursing team, Dietitian and Speech Therapist to ensure clients' dietary needs are met
• Assist in liaising and managing feedback from clients/ clients' Next-of-Kin (NOK)
• Assist to resolve conflicts among residents

Building and Equipment and Maintenance Schedules

• Assist in carrying out preventive and corrective maintenance on the Home building and facilities
• Liaise with Estate Manager immediately for urgent repairs, for example: pipe bursts, roof leakages, electrical faults etc.
• Accompany Estate Management staff and contractors and show them around area of work
• Supervise contractor performing repair work in the Home to ensure work is satisfactorily carried out
• Arrange for servicing and repair of the fire-fighting equipment, fire alarm system, intercom system, emergency lighting system and all other equipment in the Home
• Liaise with Estate Manager on pests control management
• Evaluate reported facility/ equipment faults and inform the appropriate persons
• Identify and recommend suitable rectification works and costs to ensure optimal functioning
• Review and recommend maintenance schedules of all appropriate tools and equipment
• Ensure work schedules and documentations are completed timely and accurately
• Support Workplace Safety and Health (WSH) activities to ensure organisational and regulatory requirements are followed when maintenance works are carried out
• Vendor Management

Inventory Management

• Ensure inventory accuracy of equipment, furniture, consumables and all other stocks in stores
• Liaise with central store and internal store in management of fast-moving inventory
• Be accountable for delivery schedules and movement of inventory.
• Improve logistics flow by monitoring wastage and costs reduction
• Key contact point for suppliers and external partners

Vendor Management

• Maintain inventory cards for equipment and furniture and update them as necessary
• Update all inventory of the Home

Manpower Management

• Facilitate the planning of work schedules and deployment of Healthcare Attendants
• Facilitate effective work processes
• Facilitate capability development of Healthcare Attendants

Others

• Liaise with Public Utilities on power meter reading, all gas appliances repair and servicing, enquiries and complaints
• Conduct briefing to the Nursing Aides and Healthcare Assistants

• Diploma in any field
• Preferably candidates with at least 1 year of relevant working experience
• Comfortable working with children and adults with multiple disabilities

• Comfortable working with children and adults with multiple disabilities
• Analytical and project management skills
• Be sharp and with Growth Mindset
• Possess good team ethics and strong communication skills
• Work well in a dynamic work environment
• Able to perform shift work and working on weekends
• 5-day work week: 2 rotating day shifts

• Fresh Graduates in Business or Logistics and Supply Chain are welcome to apply
• Job location: Jalan Buroh (West area)
• Hybrid working arrangement.
• Company Transport at multiple MRT stations.
• DKSH is a certified Great Place to Work!

General Responsibilities:

Customer Care Centre (CCC) Operations:

• Support Business Operations Manager on identifying, evaluating, and driving operations excellence in processes and call agents’ efficiency.
• Support Business Operations Manager on ensuring timely execution of all continuous improvement initiatives.
• Support Business Operations Manager to lead cross-functional collaboration between CCC and CM to ensure pricing maintenance accuracy and timeliness.

Client Management (CM) Operations

• Support Business Operations Manager on ensuring operational excellence of client management team with regards to successful fulfilment of clients’ key performance index and achieve high clients’ satisfaction scores
• Support Business Operations Manager on the negotiation process for renewal. Preparation of contracts, providing accurate inputs on pricing and contract terms.
• Support Business Operations Manager to establish relationships and identify upselling opportunities (Value Added Services) for existing clients.
• Support Business Operations Manager on assessing the current business profitability to ensure long-term sustainability and retention of profitable clients / business lines.
• Manage business integration process for new clients to ensure smooth client integration.

Job Requirements:

• Demonstration of operational experience in applying project management principles for medium- to large-sized projects in similar industries for 3/4PL service.
• Demonstrate business acumen, analytical and business analysis skills.
• Comfortable working with data and data analytical tools/applications to develop and present dashboards and analytical reports.
• Demonstrate skills in market research and audit.
• Proven client and customer account management skills
• Demonstrate ability to manage global/regional/country level assignments and projects.
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
• Demonstrate fluency in English (both written and spoken)

You will be part of the dynamic team that is a vital part of the division’s Service Quality Framework. You will liaise with Group Customer Advocacy (GCA) and coordinate with them on the surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims. This is to ensure that the customers’ experiences are maintained at the professional level set by the management of Client Bank.

Major responsibilities include:-

• To extract the leads and send it to GCA Team daily.
• Surveys received will be via P-Web, SMS,IVR etc.
• After GCA download daily responses, map the responses to customer data and compile listing of “Detractors” including verbatim, these will be forwarded to the NPS champion to follow up with the customers and to close any loops.
• To work as the main custodian managing NPS while overseeing the NPS functions for our Mass market customers who are managed by our stakeholders.
• Perform follow up/service recovery calls for detractors with 0 to 4 rating and customers who gave negative comments in the verbatim.
• To understand the Voice of the customers (VOC) and place the correct tagging for reporting purposes.
• Perform other duties as assigned.

Requirements:
· A university degree holder or pursuing a degree in any discipline with a minimum 2 years experience preferably in a customer centre or financial services environment.
· A strong customer service mindset with good communication and customer centric drive to improve customer experience.
· Bi-lingual in English and a second language (preferred).
· Possess strong interpersonal skills and able to work independently and as a team.
· Analytical skills to drive call quality improvements and suggest process improvements.
· Familiar with banking and/or credit cards process and products, systems.
· Proficient in Microsoft Excel and Microsoft Office applications.
· Prior experience as a Bank's Call Centre Agent/TM for at least 2 years and must be universally-trained.

Location: Changi Business Park

Mon- Fri, 8.30AM – 5.30PM

$2,900 – $3,600+ AWS + VB

Job Description

• Execute a project effectively once a project order is being received
• Have a complete understanding of the requirements of the project and the delivery schedule
• Liaise with purchasing team with regards to the procurement of the items
• Work with various departments to problem solve and mitigate arising issues such as facilitating changes in project requirements in terms of products or the delivery schedule.
• Handle the billing for each project in an accurate manner
• Maintain excellent control on inventory to facilitate timely shipment and delivery, thereby maximising customer satisfaction and minimising cost;
• Plan, schedule as well as coordinate materials availability to meet customer requirements
• Engage in regular meetings with internal departments to review project, production and procurement updates
• Other related duties as required by HOD/ Management

Requirements:

• Recognised Diploma or Degree in any field
• Preferably 2 years' experience in a related customer-facing field (Eg, Customer Service, Order Processing, Sales Coordination, etc)
• Working experience in import/export or related environment would be advantageous
• Working knowledge and experience in SAP system preferred but not a must
• Able to analyse information quickly and accurately
• Excellent planning, communication and problem solving skills with an eye for details;
• Customer service oriented and result-driven with ability to work independently in a fast paced environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

• 6 days
• Tue to Sun, 1130am - 1030pm (2 hr break)
• Tanjong Pagar / Tanglin
• S$ 3,000 - 3,500

Responsibilities:

• Overseeing restaurant operations and ensuring a smooth flow
• Team management
• Customer service, serve and clear tables
• Maintain hygiene and cleanliness.

Requirements:

• Min. 2 years relevant experience

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Key Responsibilities:

Team and Operations Oversight:

• Assist the Department Head in supervising a team to ensure smooth operations and achieve organisational objectives.
• Maintain an effective internal control framework.
• Ensure accurate and timely reporting, including bank reconciliation and account analysis.

Policy and Process Management:

• Evaluate and refine policies and processes for compliance and productivity improvement.
• Drive changes in finance operations to meet evolving business needs.
• Stay updated on technological advancements in Accounts Payable (AP) and Accounts Receivable (AR) systems, implementing best practices.

Investigations and Audits:

• Investigate abnormalities detected by data analytics and report findings.
• Liaise with auditors, bankers, internal divisions, and vendors on payment-related matters.

Project Management:

• Lead process simplification and standardisation initiatives.
• Participate in technology-driven projects such as Robotic Process Automation and Data Analytics.
• Contribute to the development, migration, and enhancement of financial systems.

Requirements:

• Degree in Accounting, ACCA, or equivalent.
• Minimum of 5 years of relevant commercial experience, preferably in a managerial role.
• Experience with accounting systems (e.g., SAP, Workday) and system implementation, including User Acceptance Testing (UAT).
• Strong knowledge of GST and Withholding Tax.
• Audit experience is advantageous.
• Excellent interpersonal, written, and presentation skills.
• Strong analytical, organisational, and multitasking abilities.
• Self-motivated, meticulous, and adaptable to a dynamic, fast-paced environment.

Interested candidates, please send your updated resume to [email protected]

• Location: Queentowns/Redhill
• Salary: $2500 - $3200
• Working Hours: 8am - 5.30pm

Job Duties:

• Manage logistics, including scheduling, room reservations (if applicable), and coordinating security arrangements.
• Provide timely updates to participants regarding class schedules, venues, and any changes to course dates.
• Assist in the preparation and distribution of essential materials, such as course materials, reports, attendance lists, and post-course survey links.
• Oversee the administration and compilation of end-of-course feedback.
• Serve as the main point of contact for trainers, vendors, and participants to ensure the smooth execution of courses.
• Keep the relevant authorities informed of upcoming courses.
• Ensure prompt invoicing and payment to trainers and vendors.
• Maintain up-to-date attendance records on the authority's platform.
• Additional responsibilities include, but are not limited to, proper e-filing of documents for audit purposes and managing ad-hoc projects.

Requirements:

• Singaporean only
• Diploma and above
• Open to entry-level candidates, adaptable and flexible.
• Capable of providing insightful analysis based on post-course survey feedback.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with a keen eye for accuracy.
• Able to work independently while also being a collaborative team player.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Key Responsibilities:

Shipments:

• Shipping / Logistics - Arrangements and follow-up on incoming / outgoing shipment, locally and internationally.
• Documentation – Preparation of Shipping documents, request forms, shipping invoices, customs declaration documentations, etc.

Inventory Management:

• Inventory Management and shipment around the APAC region.
• Ensure inventory listing for all warehouses is updated and communicated with the team through Microsoft SharePoint

Event Management:

• Manage Marketing activities roll-out for the Singapore Market, working in collaboration with Regional MPM and RMS.
• Coordinate logistics, such as catering, venue booking, and transportation.
• Prepare materials and set up for events.
• Greet and assist visitors in a friendly and professional manner
• Handle Purchase Requisitions for Manpower / Marketing activities support purposes.

Administration:

• Point of contact for the APAC Marketing Team
• Updating the A.Com website to ensure new webinars and events are included on a weekly basis.
• Generate monthly expense overview report for Marcom Manager to keep track of the team’s budget allocation and invoicing status. Keep track of the Team’s Blanket POs (BPO) for key projects and work with agencies to ensure invoicing is done on time.
• Generation of Monthly Budget Report
• Update APAC Sharepoint site, including the events calendar on a weekly basis.
• General Invoicing – raising POs, updating QuickBase (budget tool)
• Organise team lunches / meetings as required
• Organise all logistics for the team
• Provide administrative support to APAC Marketing team.
• Assist with onboarding new employees, including preparing workstations (in Singapore) and orientation materials.
• Handle confidential information with discretion.

Administration Support for AVP:

• Support AVP APAC Field Marketing with any admin related tasks

Qualifications

• Diploma or Bachelor Degree in Marketing, Business Administration, Business Management or any other related field
• Minimum 3 - 4 years of relevant experience
• Experience in handling platforms such as SAP CRM, SAP ARIBA, Microsoft SharePoint, ASANA

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

What you will do:

Installs more complex required system field devices and commissioning using standard configuration and commissioning tools. Troubleshoots and resolves problems. Responds to basic warranty calls. Keeps JCI, contractors, and the customer informed of job progress and issues as needed.

How you will do it:

• Responsible for attending to system breakdown calls and carry out scheduled preventive maintenance.
• Coordinate and monitor work progress with the customer and relevant parties for information to expedite installation and supervise sub-contractors work at the site.
• Check and ensure all installations conform to project specifications, and be able to manage system applications, drafting, database generation and commissioning of the systems under your care.
• Perform 24/7 standby duty for complaint and breakdown.
• Ensure safety procedures and conduct during service or repair.

What we look for:

• ITE/Diploma with minimum 1 year’s relevant experience handling preventative maintenance, repair, installation, commissioning, and general servicing activities.
• Service experience in the fire protection field/BMS/Security systems required for this role.
• Willing to standby and back up after office hours
• Willing to learn new things with good attitude.
• Entry level candidate are welcome to apply.

Description:

Join Our Growing Team...

Manpower Link is a leading recruitment agency who has more than 7 years in foreign recruitment ! We are currently seeking highly motivated and organized Talent Acquisition to join our team. Come join and grow with us!!!

$2800-$3500

Monday to Friday, 8.30am - 6.00pm

(May need to OT after 6pm , and work on public holiday)

Ubi Road (Near to Tai Seng MRT)

Job Description:

- Handle Recruitment activities not limiting to pass screening, applications, prepare for workers arrival and contracting.

- Assisting with or performing administrative tasks, such as managing and updating internal data , processing new orders, and

- Tracking inventory.

- Monitoring department issues and client complaints to create methods to lessen recurring issues, management of clients accounts.

Job Requirement:

- Minimum Higher Diploma / Degree holder

- Applicants with knowledge of MOM legislations are preferred

- Prefer with CEI certified.

Job Description:

• Provide technical on-site support (hands on) on equipment in semiconductor industry
• Ensure customer support and satisfaction
• Build up strong relationships with existing and potential customers and manage expectations
• Follow up on technical items, continuous improvement programs and escalations with customer
• Channel communication with Asian service head

Expectations:

• High level of technical knowledge: Experience in automation machines … robotics, control, sensors
• Experience in semiconductor production environment will be an advantage
• Self-driven, self-organized and self-motivated
• Hands on mentality, sense of urgency, ready to take the extra mile
• Positive open minded personality with excellent communication skills
• Fluent in English

Job Description & Requirements

You will be reporting to Site Incharge and required to undertake such duties as may be assign to you in the proper performance of your employment.

Customer Services

· Acts as window and interface with customer on all issues, and provide top level of customer service to all customers

· Liaise with customers on quotation status, progression of projects, and delivery schedules

· Escalate issues impacting customers on time delivery performances

· Maintain communication record of interaction with the customers in an orderly manner

· Coordinate with the internal departments to find solutions and resolve matters

Sales Admin

· Maintain customers and supplier relationship

· Fully assist Sales Manager for all oversea and local customers

· Follow up to PO documentation once quotation is issued.

· Provide strategic leadership and overall sales and service direction and consistency to enhance productivity, quality and customer service

· Identify, develop and implement progressive and standardized methods of continuous improvement

· Define and maintain standards of performance

· Develop, communicate and implement mid and long-term goals and production plans for areas of responsibilities to ensure continued excellence, including appropriate contingency and risk planning

· Monitor and control expenditures and external/internal labour costs to operate within approved budget guidelines. Identify variances and potential corrective actions.

· Ensure that all business activities are performed with the highest ethical standards and in compliance with the company’s Code of Business Conduct

Requirement:

• Candidate must possess at least a Professional Certificate/Nitec etc
• At least 1 Years of working experience in the related field is required for this position
• Preferably with related min Customer Service or Equivalent
• Preferably with Engineering background

Job Description

• Industry/ Organization Type: Manufacturer (Commercial Cleaning Equipment)
• Position Title: Service Technician/Technician
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $2600 + OT + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform maintenance and repair tasks on various electrical and electronic systems, both outdoors and within the company workshop.
• Troubleshoot issues effectively to ensure minimal downtime.
• All other assigned duties.

APPLY NOW!!!

• Minimum Professional Certificate/NiTEC (Electrical & Electronic Engineering / Electrical Engineering).
• At least one year of experience in customer support and repair of forklifts, automobiles, and heavy industrial equipment.
• Must have knowledge of AC & DC motors, single-phase & three-phase systems, lead acid & lithium batteries, electrical control circuits, and hydraulic systems.
• Possess a Class 3 driving license or equivalent.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65053 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions.

They are responsible for budgeting, financial management, and resourcing strategies for their portfolio, including managing third-party vendors.

The Director will also mentor teams, sponsor continuous service improvement programs, and champion digitalization initiatives to enhance delivery.

The Director will also collaborate with the Business Segment Head/Lead, the Director handles customer engagement within the Global Delivery organisation.

Service Delivery

Service Delivery encompasses the end-to-end deliverables specified in the Service Contract provided by Singtel Group (or its subsidiaries).

This includes service governance, client engagement with customers, and managing the expectations and outcomes for both external and internal senior stakeholders and also focuses on account growth and ensuring an excellent customer engagement experience.

The Service Delivery Director is responsible for managing multiple account delivery teams in alignment with Singtel's commitments to various service contracts.

The Service Delivery Director is also expected to develop strategic and tactical plans to ensure delivery meets contractual obligations to customers. Key responsibilities include (but are not limited to): -

• Driving service delivery to meet and exceed contractual SLA commitments.
• Sponsoring delivery teams in implementing digitalization initiatives to enhance efficiency and improve the service engagement experience.
• Managing senior stakeholders (e.g. CxOs, VPs, and IT Heads) through effective communication and portfolio management during major incidents.
• Building and strengthening client relationships through in-depth knowledge of customer domains.
• Identifying opportunities and supporting the Sales Team in pursuing new business prospects to grow the EWO portfolio.

Operations

The Service Delivery Director is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered with pride and sustainable model to meet our SLA deliverables.

Operation delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.

The Service Delivery Director is also expected to engage and manage 3rd party partners and vendors, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

The Service Delivery Director is expected to manage the financials for the service portfolios under the purview, in accordance with the Business Case of the service contracts on Cost of Delivery, recovery of cost in respective cost centre in a healthy state.

Financial management responsibilities include but not limited to: -

• Annual AOP budgeting, financial planning across the portfolio.
• Manpower and resourcing budgeting
• Operation run rate and forward planning
• Monthly financial status tracking and progressive report
• Operations and Financial optimization

People and Growth

The Service Delivery Director is expected to coach and mentor Associate Directors, Service Delivery Managers, and delivery teams, whether under direct or indirect management (e.g., third-party partners or contractors). This includes providing thought leadership and demonstrating strong people management skills for the various teams within the service portfolios.

The Service Delivery Director is responsible for developing a Portfolio Strategy and Tactical Performance Measurement for the teams under their supervision. They should adopt a top-down approach to KPI setting for the delivery teams within the portfolio.

The Service Delivery Director should conduct routine communication sessions with members of the delivery teams and their direct reports to provide directives and guidance. This includes holding weekly, monthly, quarterly, semi-annual, or annual meetings, as well as one-on-one sessions and performance assessments, as required.

Corporate Engagement

The Service Delivery Director would support Global Delivery 5 key initiatives within their portfolio: -

• Customer First,
• Quality First,
• People First,
• Digital First,
• Security First,

The Service Delivery Director would support any other Singtel and/or SEB corporate program and events, as required.

The Service Delivery Director would support and promote collaboration within the delivery teams, Singtel and/or SEB organization.

Skills for Success:

• Degree holder
• ITIL Foundation
• Min. 15 years in general IT service delivery, in 1 or more Technical Domain or Min 8-10 years working in enterprise scale IT environment
• Experience with Service Delivery Management / Project Management / proficient in at least 2 or more technical workstreams (Network, System, DB, Storage, Hosting, Cloud, Workplace services, Telco services)
• Executive Stakeholders Management
• People management
• Presentation skills
• Project P&L & Portfolio Financial Management

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .
  
  As a Guest Services Executive, your duties and responsibilities will include:
• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.
  
  Job Requirements:
• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

You will be part of our Contract Logistics team, adding your expertise to the delivery of Operational Excellence.

Your Responsibilities

You will be responsible for a range of operational activities within the warehouse including, but not limited to:

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

Your Skills And Experiences

• At least 3 years of customer service/warehouse experience preferred.
• Experience in handling customer inquiries, issues, and complaints in a professional manner.
• Familiarity with warehouse management systems (WMS) and inventory control procedures.
• Ability to coordinate and track orders, shipments, and deliveries accurately.
• Proficiency in using computer systems and software relevant to warehouse operations and customer service (e.g., ERP, WMS or SAP systems, Microsoft Office).
• Work location - Pioneer, Singapore.

1. Responsible for providing excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers. This includes but is not limited to the following:

• Be proactive and vigilant in service.
• Interact with customers in a pleasant and calm manner.
• Handle table reservations.
• Greet all customers by name warmly, with an appropriate greeting.
• Direct customers to table
• Keep updated on current menu (e.g. specialties, menu deviations, to be aware if kitchens staff are running out of items, etc.)
• To take orders – Present menu, suggest and recommend items appropriately, assist in drink selection, inform customers about food preparation details, communicate specific customer needs to chefs.
• Properly open and pour wine at table-side.
• Maintain proper dining experience – Delivery items promptly, fulfill customer needs, clear tables, refill glasses, offer desserts and drinks, bid a fond farewell to customers, etc.
• To attend and respond to the customers’ needs promptly and professionally.
• To present bills to the customers, collect payment and give to the cashier, return change or credit card to the customers.

2. To comply with grooming and appearance standards at all times.

• Adhere to grooming standards consistently.
• Always wear a smile.
• Maintain positive body posture (e.g. do not slouch).

3. To prepare the F&B outlet for daily operations. This includes but is not limited to the following:

• Prepare table, lay out napkins and utensils.
• Ensure condiments are refilled.
• Perform all other preparation tasks.
• To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings and laying of tables etc.

4. Any other appropriate duties and responsibilities as assigned.

• Excellent communication skills
• Interpersonal skills, active listening
• 1 year previous Service desk or equivalent experience
• Attend to Phone, Email and any other online queries where applicable
• Excellent organisational skills
• 1 year previous Service desk or equivalent experience
• Managing incidents including business expectations and communication
• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office
• ITIL Knowledge will be a plus
• Comply to process and procedures
• Admiistrative tasks


Must have Talent / Skills

• Minimum a diploma in Information Technology or equivalent
• Minimum 1 year of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude
• Process Driven
• Able to liaise with Customer for daily operations

• Minimum a diploma in Information Technology or equivalent
• Minimum 2 years of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude

Job Description
Welcome and attend to customers, providing an excellent one-stop experience at all times.
Maintain and develop client relationships
Be proactively engaged in maximizing sales opportunities in order to achieve individual sales targets and KPIs.
Maintain the showroom and product layoff.
Handle customer support and liaise with Sale Managers.
Training will be provided.

Job Requirements
Independent and self-motivated individual.
Having a positive attitude to adapt to the dynamic environment.
Experience in E-commerce and online retail would be an advantage.
Prior sales experience would be an advantage.

Job Descriptions:

• Ensure smooth daily administration and operation of the office.
• Planning and implementing the global administrative and general affairs management system, including the establishment of various standard forms, meeting SOP, introduction, and teaching of clerical tools, etc.
• Upkeep cleanliness and maintenance of facilities including liaising with vendors, upkeep of first aid supplies and fire-fighting equipment, ensuring reception and meeting rooms readiness at start and end of day.
• Record and update office inventory, ordering of stock.
• Manage procurement and replenishment of office, centers’ required consumables, stationery, and supplies.
• Provide logistics support such as room booking, prepare beverages, projector etc.
• Diary management and arranging appointments, booking meeting rooms and conference facilities.
• Other duties as assigned by Senior Management.

Job Requirements:

• 3-5 years relevant experience, such as co-working or sharing office management experience.
• With developed global administrative affairs, property management capabilities and SOP establishment experience is a plus.
• With project management experience is a plus.
• With office renovation experience is a plus.

Job Description

• Coordinate and monitor service arrangement. (Such as, Travel plans, accommodation, and VISA application etc)
• Handle administration and paperwork.
• Ensure efficient in assisting our clients with any requirements, handling feedback, provide direction and give suggestions.
• Prepare for consultation and recommendation report when required
• Handle clients’ mails, messages, and answering phone calls
• Supervise and ensure the smooth and efficient ongoing project
• Supervise on project budget, schedule, quality.
• Ensure clients receive an optimum level of service and care at all times
• Ensure vigilance of any service discrepancies
• Perform any other reasonable duties and responsibilities as requested by superior or management.

Requirements:

• Degree in Business Management/Project Management/Tourism/Hospitality.
• Min 5 years of relevant experience, preferably in field of hotel management, restaurant management, logistics, education, airport, or tourism industry.
• Familiar with working regulations and environment in Singapore and Asia Pacific.
• Self-motivated and open-minded with ample cultural awareness and eager to work in a multi-cultural environment.
• Proficient in Microsoft office and Project Management
• Good attitude, strong communication, interpersonal and customer service skills.
• Excellent judgment, attention to detail and ability to handle confidential information.
• Proficiency in Word, Excel, PDF,PPT and other Window Office programs
• Proven experience as concierge, customer service or from hospitality related industries would have advantage for this role.
• Having Experience service VVIP or VIP