1. Establish competitive and luxury brand-specific customer experience and operational processes through in-depth user insights and industry research, and implement them in conjunction with showroom management.
2. Identify existing pain points in customer experience within the automotive industry, propose practical operational optimization solutions, and drive their initiation and implementation within the company.
3. Fully understand the company's strategy, Denza's brand image, and positioning to set standards for operational processes and customer experience, iterate and maintain these standards, and ensure their effective execution and supervision through collaboration with various departments, thereby enhancing overall operational efficiency.
4. Continuously optimize service processes and improve service quality to increase customer satisfaction and brand recognition.
5. Continuously analyze data, customer profiles, project tracking, and market research, collaborate with frontline teams, and initiate customer experience innovation projects based on business needs.

Requirements:

1. More than 5 years of relevant experience in the automotive industry, familiar with the service experience operations processes and models of local luxury car brands.
2. Preference given to candidates with experience in customer experience roles (operations, training, sales, product manager, etc.) in industries such as airlines, five-star hotels, fine dining, and luxury goods.
3. Possess innovative thinking and acute market insight, with a high sensitivity to customer experience.
4. Demonstrate an inclusive, open-minded, and forward-thinking attitude, keeping up with cultural phenomena, new trends, and industry developments.
5. Have strong data analysis skills and be proficient in using common office software such as Excel and PowerPoint.

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Job Requirements

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

5 day work week (including Public Holidays & Weekends)

8 hours rotating shift: start as early as 5/6am (transportation provided)

Location: Banquet kitchen @ Orchid Country Club (1 Orchid Club Rd, Singapore 769162)

Salary: from $2,980 (negotiable)

Description

• Have a good sense and knowledge of material purchasing and food wastage control
• Maintaining healthy Food inventory level and avoid over purchase
• Assisting in production order
• Ensure all ingredients order is arrived on time with sufficient amount
• GI/GR, Check inventory, month-end inventory
• Execute SAP S/4 HANA transactions, including purchase requisitions, receiving, invoicing, etc
• Cross functional support for all the OCC events and at the same time fulfil the needs to closely monitor raw material usage to bring down/maintain the COGS.
• Any other job duties as assigned by the superior

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

*Seeking for a Loan and Treasury Operations AM/AVP with relevant 7 years of Banking- Loan operations OR Loans AND Treasury operations experience*

THE COMPANY

Rooted in their commitment and service to their clients, the company has a well-received yet stable brand within the Banking sector. They currently seek a Loan and Treasury Operations (AM/AVP) to be part of their Operations team.

JOB RESPONSIBILITIES

• To be part of the Loan and Treasury Operations
• Handle Treasury products (FX, Derivatives, Bonds, Money Market)
• Handle Loans from Corporate bank
• Handle relevant Operations project
• Handle IT system (SWIFT)
• Prepare relevant Operations, MAS reporting
• Write and improve Operations policies
• Work closely with other business stakeholders

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics/Commerce or any other relevant education
• Minimum 7 years of relevant loan and treasury operations experience in Banking industry OR 7 years of loan operations experience
• Meticulous, organized, team player and has good interpersonal skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

We are looking for experienced professionals to join our team as Service Manager and Project Manager in the ICT Solutions domain. These roles will focus on driving customer satisfaction, managing service delivery, and ensuring the successful execution of projects

Responsibilities

• Understand customer requirements and challenges, explore and expand business opportunities, and design service solutions tailored to meet customer needs
• Develop and execute project strategies, including bidding, negotiation, risk management, and delivery plans, ensuring successful contract fulfilment and deliverability
• Oversee maintenance projects, including planning, execution, team management, and ensuring network stability in alignment with regional assurance strategies
• Act as a primary point of contact for customers, handling escalations, coordinating resources during incidents, and driving resolution to ensure high customer satisfaction
• Build high-performance service teams by aligning with customer strategies and fostering collaboration with internal and external stakeholders
• Approve and manage network change plans, monitor their implementation, and ensure results meet quality and compliance standards
• Communicate with key customer stakeholders, including senior executives, to present service value and enhance brand reputation
• Ensure timely revenue recognition and efficient resource utilization while meeting the business and operational targets of service and maintenance projects

Requirements

• Bachelor’s degree in Computer Science, Telecommunications, Business Administration, or related fields, with a strong focus on ICT technologies
• Minimum of 5 years’ experience in service delivery or project management within the ICT industry
• Certification in project management (e.g., PMP) is advantageous
• Exceptional interpersonal and communication skills, with experience in mid-to-senior-level customer engagement
• Availability to work flexible hours, including night shifts and on-call duties, as required by project demands

Interested candidates, who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description: SAP AMS Service Manager

Position: SAP AMS Service Manager
Location: Singapore
Employment Type: Permanent, Full-Time

Job Purpose:

This role ensures the overall support and stability of SAP Application Maintenance and Support (AMS) operations. The position involves managing outsourced vendors and internal support teams responsible for delivering high-quality support to AMS customers. The Service Desk Manager will act as the primary point of contact for issue escalation and resolution, ensuring alignment with organizational objectives and customer satisfaction.

Responsibilities:

• Vendor and Customer Management:
  • Manage relationships for selected AMS partners.
  • Serve as the point of contact for clients’ issue escalation, resolution, and project initiation.
  • Collaborate with business units and AMS support partners to meet business demands.
• Operations Management:
  • Oversee day-to-day AMS support operations, including incident management, change management, problem management, and service requests.
  • Ensure adherence to SLAs, generate status reports, and maintain dashboards.
  • Drive the transition of projects to support.
• Process and Standards Development:
  • Develop and enforce efficient procedures, processes, and guidelines.
  • Follow applicable standards, methodologies, and best practices for system maintenance and support.
• Stakeholder Communication:
  • Provide proactive status updates to relevant stakeholders.
  • Strengthen customer relationships to enable cross-selling or upselling of SAP products and services.

Qualifications and Experience:

• Experience:
  • 3-5+ years of experience as a Service Delivery Manager in SAP AMS operations.
  • Hands-on SAP functional (Logistics module) or technical consulting experience in projects or support services.
  • Proven ability to manage customer stakeholders, including business users and IT managers, as well as external vendors.
• Skills:
  • Proficiency in incident management, change management, problem management, and service delivery metrics.
  • Experience in SAP AMS support operations, including SLA management and report generation.
  • Strong understanding of project-to-support transitions.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

We are seeking a highly organized and experienced Customer Service Manager to oversee all aspects of customer service operations within our Food & Beverage establishment. The ideal candidate will possess exceptional leadership skills, a strong understanding of customer service principles, and a passion for delivering an outstanding guest experience. The Customer Service Manager will play a pivotal role in ensuring customer satisfaction, resolving issues, and driving overall business success.

Role and Responsibilities

Team Leadership

• Recruit, train, and supervise a team of servers, Waitress and other front-of-house staff.
• Provide ongoing coaching and feedback to ensure the team delivers exceptional service.
• Foster a positive and collaborative work environment that promotes teamwork and employee morale.

Customer Experience Management

• Develop and implement strategies to enhance the overall dining experience for guests.
• Monitor customer feedback and implement improvements based on suggestions and complaints.
• Lead by example by providing outstanding customer service and resolving guest issues promptly and effectively.

Operational Efficiency

• Ensure efficient operation of service areas, including dining rooms, bars, and waiting areas.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Manage reservations and seating arrangements to optimize dining room capacity and flow.

Quality Control

• Ensure that food and beverages meet quality standards and are presented according to company guidelines.
• Conduct regular inspections of service areas to maintain cleanliness and organization.
• Monitor compliance with health and safety regulations and take corrective action as necessary.

Inventory and Supplies Management

• Oversee inventory levels of dining room supplies, such as utensils, glassware, and linens.
• Place orders for supplies as needed and ensure proper stock rotation.
• Monitor and control costs related to customer service operations.

Qualifications and Education Requirements

• Diploma or Certificate in Business Administration, Management, or a related discipline is often preferred.
• Previous experience in F & B or a related field.
• Excellent communication and interpersonal abilities.
• Previous experience in a customer service management role within the food and beverage industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities.
• Knowledge of food and beverage operations, including service techniques and standards.
• Familiarity with point-of-sale (POS) systems
• Understanding of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as required.

Role Description:

The Operations Manager is responsible for overseeing the daily operations of the hair salon, ensuring a seamless and high-quality experience for clients and staff. This role includes managing staff, maintaining inventory, ensuring excellent customer service, and implementing strategies to drive business growth and efficiency.

Specific Responsibilities:
1. The trainee will be introduced to the salon's culture, mission, and values. Tour of the salon, meeting staff members. Overview of salon services and products. Introduction to salon software systems (appointment booking, POS, inventory management). Review of daily operations and administrative tasks.
2. The trainee will have training on health and safety regulations and compliance. Understanding customer service standards and policies. Introduction to basic financial management (budgets, expenses, sales tracking). Hands-on practice with salon software. Introduction to staff scheduling and management.
3. The trainee will undego an in-depth training on inventory management and ordering processes. Understanding supplier relationships and contract management. Shadowing director on staff scheduling, shift planning and payroll processing. Training on handling customer complaints and conflict resolution. Review of marketing and promotional activities. Understanding financial reports and basic accounting principles. Hands-on practice with inventory control and order placements. Assisting with customer service and front desk operations.
4. The trainee to have a training on effective communication and leadership skills. Understanding and developing staff performance evaluations and development plans. Assisting in conducting staff meetings and training sessions. Developing staff schedules and managing time-off requests. Participating in the recruitment process (interviews, selection). Training on conflict resolution and team-building activities. Hands-on practice with staff performance evaluations.
5. The trainee will have advanced training on financial management and budgeting. Understanding profit and loss statements and financial health indicators. Training on financial forecasting and planning. Hands-on practice with financial reporting and analysis. Assisting with budget planning and expense tracking. Understanding pricing strategies and revenue management.
6. The trainee will have training on cost control and efficiency improvement. Participating in financial meetings and discussions. Developing financial reports and presenting findings.
7. The trainee will learn from the director on enhancing customer experience and satisfaction. Understanding customer feedback and survey systems. Developing customer service improvement plans. Implementing customer service initiatives and tracking results. Training on loyalty programs and customer retention strategies.
8. The trainee will assist with customer events and promotional activities. Reviewing customer feedback and making improvements. Training on social media and online reputation management.
9. The trainee will have training on strategic planning and goal setting. Understanding long-term business planning and growth strategies. Assisting with the implementation of strategic initiatives. Training on change management and implementation. Reviewing and adjusting business plans as needed.

Competencies:

1. Introduction to Salon Culture and Operations
2. Health and Safety Compliance
3. Operations and Administration
4. Staff Management and Development
5. Advanced Financial Management and Hands-on Financial Reporting
6. Cost Control and Efficiency
7. Enhancing Customer Experience and Customer Service Initiatives
8. Customer Feedback and Retention

9. Strategic Planning and Implementation

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3300

6. Education Qualifications Required for the Traineeship Role Under SGUnited Traineeship:

Mid-career individuals from any qualification level can apply.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Ready to immerse yourself in the exciting world of DHL?

We are currently looking for passionate professional to join our Regional Business IT team. Join us and bring your expertise on board!

As a Operations Program Manager, your role purpose is to:

• Manage and implement specific Network Operations programs and projects, to ensure they are completed on time, within budget and to the agreed specification resulting in a positive impact on operations performance.
• Be the regional process owner and subject matter expert providing support, training and guidance to countries on key business processes
• Play a key role to identify, champion, develop and coordinate change requests on Ops process and operations toolkit, service quality, operational efficiency and operational cost improvement ensuring that performance meets Customer (internal and External) and Network expectations.

Key tasks include:

• Participate in Global workgroups and Program Boards in support of the achievement of the Program’s goals
• Gather and define business requirements including changes to current processes and applications to ensure business needs are met and enhanced.
• Lead and manage the development of solutions that meet the Program goals and/or change requirements. This will include multiple work-streams and projects.
• Provide specialist Ops process and Ops toolkit support and leadership to regional operations in the resolution of process, systems and service performance issues including the introduction of improved work practices
• Contribute in the development implementation of solutions ensuring appropriate operational process review and training
• Develop and drive the change management process with country teams to move from legacy to target operations business processes
• Communicate, interface and work with the respective groups/ stakeholders to achieve the defined goals.
• Develop a deployment strategy to ensure a smooth deployment to all countries
• Set up the project and relevant project organisation with the project manager. Provide steering, direction and motivation for effective project management to ensure programs/projects are completed on time, within budget and to the agreed specifications.

Requirements:

• Degree or equivalent, preferably in a business, engineering, transportation and/ or project management-related discipline
• More than 5 years of experience with at least 2 years as a project manager
• At least 2 years of industrial engineering or process engineering experience
• Ideally previous experience gained with DHL with a comprehensive knowledge of the DHL Express network
• Familiar with Express Global SOP process
• Good understanding of transportation, express, import and export operations and regulations in the region
• Preferably have worked on Automation programs (like SATS, LT1, MHS Related Experience)
• Well-developed project/ process management, prioritising and analytical skills with strong business acumen
• Proven ability in report writing: able to prepare analytical reports highlighting and interpreting key business information
• Highly motivated, initiating, good team member
• Flexibility in operating style and attitude
• Diplomatic, tactful, patient and sensitive to cultural differences
• Excellent communication skills in the areas of presentation, negotiating and influencing skills
• Positive and contributory attitude, total dedication to all customers

Risk Assessment and Mitigation:

• Conduct thorough risk assessments to identify potential threats and vulnerabilities within the payments ecosystem.
• Develop and implement effective risk mitigation strategies to protect the company from fraud, chargebacks, and other financial risks.
• Monitor emerging risk trends and industry best practices to stay ahead of potential threats.

Regulatory Compliance:

• Ensure compliance with all relevant regulatory requirements, including anti-money laundering (AML), know-your-customer (KYC), and data privacy laws.
• Develop and maintain robust compliance programs and policies.
• Conduct regular compliance audits and assessments to identify and address any noncompliance issues.

Fraud Prevention:

• Develop and implement advanced fraud prevention strategies, including rule-based systems, machine learning models, and behavioural analytics.
• Investigate and analyse fraudulent transactions to identify patterns and improve prevention measures.
• Collaborate with cross-functional teams to enhance fraud detection and prevention capabilities.

Operational Risk Management:

• Identify, assess, and mitigate operational risks that could impact the company's business operations, financial performance, or reputation.
• Develop and maintain business continuity plans to ensure resilience in the face of disruptions.

 Team Leadership and Development:

• Lead and manage a team of risk professionals, providing guidance, mentorship, and training.
• Foster a culture of risk awareness and compliance within the organization.

Here at THE PROVIDORE SINGAPORE, we frankly believe that we are stronger as a team!

TEAMWORK MAKES THE DREAM WORK!

We take pride in having an environment that is open and welcoming, to achieve our goals together. With an emphasis on communication and connection, we promote opportunities for all to develop and achieve success; our employees are our family, and we strive to create an inclusive and positive culture for all!

Across our various roles and departments, we have a diverse workforce that is built on the strengths of each and every individual. Our ethos is to create an environment where our people matter, and a place where we celebrate each other’s success.

Visit https://theprovidore.com/careers/ for more opportunities and to apply directly!

HIRING FOR:

Food Services Operations Manager

• THE PROVIDORE SINGAPORE (Western Cuisine Restaurants)

Locations:

1. OUE Downtown Gallery
2. Mandarin Gallery
3. Paya Lebar Quarters
4. Raffles City
5. Raffles Place
6. Vivo City
7. Wisma Atria

Are you an experienced, seasoned barista looking for an opportunity to be in a leadership role and mentor team members to raise the bar in the industry?

Do you have a keen eye for details and quality control, as well as possess a genuine passion for training?

If you are, and you like to be part of a fun, friendly and hardworking team who take pride in their professional craft, then this is the role for you!

Job Description:

1. Ensure the smooth operations of all the outlets so they meet or exceed; revenue sales targets, customer satisfaction targets and that the outlets are clean, safe and well maintained

2. Ensure the outlets managers and teams are following company guidelines and procedures, operating efficiently and are staying within the parameters and budgets set in place and meeting their KPI’s.

3. Develop communication channels between the outlets and different departments to build a strong team environment to ensure smooth operations and achieve the outlets goals and targets

4. Develop the operational teams through training and team building exercises to foster teamwork and provide opportunities for staff development and progression

5. Streamline operations wherever possible to achieve sales revenue target

6. Responsible for ensuring efficiency of manpower for all outlets as per business requirements and budgets set in place

*Position offered if selected, will commensurate with years of related experience.

We look forward to receiving your application, and the opportunity to meet you!

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of the several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

• Oversee the assigned retail store daily operations to ensure efficiency, quality, service standards and cost-effective management of resources
• To create, update and audit the retail store SOP and ensure that the SOP is observed consistently by the team
• Provide necessary guidance & consultation on incoming stocks and conduct regular stock check to ensure the consistency of all products
• Manage, groom and motivate the team to foster continuous improvement - To assist in staff recruitment selection, on job training, performance management & disciplinary/dismissal issues as required
• Oversee the planning of duty rosters and ensure prudence - Ensure strict adherence to local regulations and labour laws
• Conduct frequent staff performance appraisal exercise when necessary
• Assist in new stores set ups, including planning of the new stall layout and equipment purchase
• Analyse and propose sales & promotional strategies to achieve higher revenue
• Assist to plan, formulate and/or review new products and/or selling price from time to time

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

JOB SUMMARY

The purpose of the role is to

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects
• To provide quality, efficient after-sales services
• To manage anti-attrition and retention of clients
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

RESPONSIBILITIES

Strategy

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

• Responsibilities related to the delivery of business and/or financial objectives.

Processes

• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Branch Manager, Business Manager, Product Mgr and etc.

Our Ideal Candidate

• RNF and CMFAS Certifications

Role Specific Technical Competencies

• 2+ years of Client Acquisition Experience
• Account Management Experience
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Our client is a company that is revolutionizing operational efficiency by addressing manpower challenges with innovative solutions. With their groundbreaking technology already making a significant impact in over 30 countries, they are experiencing continued growth. As they continue to grow, they are seeking a Service Manager to join their team.

Key Responsibilities:

Team Leadership:

• Lead and manage a team of field technicians, fostering a positive and productive work environment.
• Provide coaching and training to team members on technical skills, safety protocols, and customer service best practices.
• Conduct regular performance evaluations and support career development for team members.

Field Service Operations:

• Oversee field service activities to ensure timely and effective servicing of robots and machinery.
• Actively participate in servicing and troubleshooting machines as needed, demonstrating hands-on technical expertise.

Customer Relationship Management:

• Build and maintain strong relationships with customers, ensuring their needs are understood and met.
• Address customer inquiries and concerns promptly, providing solutions and ensuring high levels of satisfaction.

Technical Expertise and Support:

• Provide technical support to team members and customers, leveraging deep knowledge of robotic systems and machinery.
• Stay updated on the latest industry trends and technologies to enhance service offerings.

Data Management and Reporting:

• Comfortable working with numbers, analyze service metrics to identify trends, areas for improvement, and opportunities for efficiency.
• Prepare and present regular reports on service performance, customer feedback, and team productivity to management.

Process Improvement:

• Identify opportunities to improve service processes and implement best practices to enhance operational efficiency.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

Requirements:

• Bachelors degree in Engineering, Technical Management, or a related field; relevant certifications are a plus.
• A minimum of 3-5 years of experience in field service management, preferably in robotics or automated systems.
• Proven leadership skills with the ability to motivate and develop a technical team.
• Strong technical aptitude and problem-solving skills, with hands-on experience servicing machinery.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Proficient in data analysis and comfortable using service management software.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

EA Personnel Number: R1326341 Ng Zhenyu

Role Description

This is a full-time on-site role for an Aftersales Manager at Terberg Zenith in Singapore. The Aftersales Manager will be responsible for ensuring customer satisfaction, managing aftersales services, contracts, utilizing analytical skills for problem-solving, and delivering high-quality customer service and sales support.

Qualifications

• Customer Satisfaction, Aftersales, and Customer Service skills

• Analytical Skills for problem-solving

• Experience in Sales support

• Excellent communication and interpersonal skills

• Ability to work effectively in a team environment

• Previous experience in a similar role in the waste management industry is a plus

• Bachelor's degree in Engineering or related field

At Miraco Nutripharm, we are dedicated to advancing health and improving lives. Our goal- to relieve 1 billion people worldwide of pain and discomfort. If you know of anyone who has been worried about or suffered from any health problemts, join us in making a positive impact by reducing the pain and distress others have to endure.

Key responsibilities:

• Strategic growth and operational excellence: Design plus implement safety, quality control and operational protocols to ensure product integrity, operational stability, as well as scalability. Identify opportunities for process enhancements that drive business efficiency and support strategic objectives.
• Market expansion and partnership development: Lead market research and analysis to identify growth opportunities, develop strategies for market penetration and negotiate partnerships with existing and potential partners to enhance supply chain optimization, cost efficiency, and diversification of product lines.
• Client engagement and stakeholder management: Build and maintain strong relationships with key stakeholders, clients, and partners. Oversee communication channels, respond to inquiries, analyze data for actionable insights, and proactively execute strategies to sucessfully increase customer satisfaction, loyalty, and market share.
• Process innovation and leadership: Collaborate across teams to streamline and document processes, ensuring alignment with business goals. Champion initiatives to improve accuracy, efficiency, and profitability while mentoring team members to achieve personal and organizational success.