5 day work week (including Public Holidays & Weekends)

8 hours rotating shift: start as early as 5/6am (transportation provided)

Location: Banquet kitchen @ Orchid Country Club (1 Orchid Club Rd, Singapore 769162)

Salary: from $2,980 (negotiable)

Description

• Have a good sense and knowledge of material purchasing and food wastage control
• Maintaining healthy Food inventory level and avoid over purchase
• Assisting in production order
• Ensure all ingredients order is arrived on time with sufficient amount
• GI/GR, Check inventory, month-end inventory
• Execute SAP S/4 HANA transactions, including purchase requisitions, receiving, invoicing, etc
• Cross functional support for all the OCC events and at the same time fulfil the needs to closely monitor raw material usage to bring down/maintain the COGS.
• Any other job duties as assigned by the superior

What you'll be doing

• Oversee daily healthcare service operations, including planning, scheduling, and monitoring
• Coordinate with internal teams and external stakeholders to manage services and resolve issues
• Analyse data to identify improvements and optimise processes
• Support the development and execution of operational strategies
• Assist with healthcare service-related project management

What we're looking for

• Bachelor Degree level
• 1 - 2 years of experience preferably in customer facing and administrative role
• Proven experience in a similar service operations role, preferably in the healthcare industry
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

We are looking for experienced professionals to join our team as Service Manager and Project Manager in the ICT Solutions domain. These roles will focus on driving customer satisfaction, managing service delivery, and ensuring the successful execution of projects

Responsibilities

• Understand customer requirements and challenges, explore and expand business opportunities, and design service solutions tailored to meet customer needs
• Develop and execute project strategies, including bidding, negotiation, risk management, and delivery plans, ensuring successful contract fulfilment and deliverability
• Oversee maintenance projects, including planning, execution, team management, and ensuring network stability in alignment with regional assurance strategies
• Act as a primary point of contact for customers, handling escalations, coordinating resources during incidents, and driving resolution to ensure high customer satisfaction
• Build high-performance service teams by aligning with customer strategies and fostering collaboration with internal and external stakeholders
• Approve and manage network change plans, monitor their implementation, and ensure results meet quality and compliance standards
• Communicate with key customer stakeholders, including senior executives, to present service value and enhance brand reputation
• Ensure timely revenue recognition and efficient resource utilization while meeting the business and operational targets of service and maintenance projects

Requirements

• Bachelor’s degree in Computer Science, Telecommunications, Business Administration, or related fields, with a strong focus on ICT technologies
• Minimum of 5 years’ experience in service delivery or project management within the ICT industry
• Certification in project management (e.g., PMP) is advantageous
• Exceptional interpersonal and communication skills, with experience in mid-to-senior-level customer engagement
• Availability to work flexible hours, including night shifts and on-call duties, as required by project demands

Interested candidates, who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

As an Engineer (Facilities Management & Engineering), you will assist in managing the contracted services for repair, preventive maintenance and/or new construction of building facilities and grounds to ensure compliance with statutory and user requirements. Specifically, you will develop and direct initiatives to maintain and operate building facilities and systems to meet building operational requirements and ensure safe system operations. Other duties include rendering technical assistance with regard to maintenance planning, budgeting for projects and ensuring timeliness and cost-effectiveness of projects.

Requirements

- Bachelor’s degree in Mechanical Engineering/ Facilities Management with a minimum of 2 years of relevant experience

- Prior training in management roles and supervisory experience of maintenance services for healthcare buildings and facilities would be advantageous

- Exposure to Heating, Ventilation, and Air Conditioning trades­ is preferred

- Excellent interpersonal and communication skills

- Self-motivated with the initiative to complete tasks and projects assigned

Here at THE PROVIDORE SINGAPORE, we frankly believe that we are stronger as a team!

TEAMWORK MAKES THE DREAM WORK!

We take pride in having an environment that is open and welcoming, to achieve our goals together. With an emphasis on communication and connection, we promote opportunities for all to develop and achieve success; our employees are our family, and we strive to create an inclusive and positive culture for all!

Across our various roles and departments, we have a diverse workforce that is built on the strengths of each and every individual. Our ethos is to create an environment where our people matter, and a place where we celebrate each other’s success.

Visit https://theprovidore.com/careers/ for more opportunities and to apply directly!

HIRING FOR:

Food Services Operations Manager

• THE PROVIDORE SINGAPORE (Western Cuisine Restaurants)

Locations:

1. OUE Downtown Gallery
2. Mandarin Gallery
3. Paya Lebar Quarters
4. Raffles City
5. Raffles Place
6. Vivo City
7. Wisma Atria

Are you an experienced, seasoned barista looking for an opportunity to be in a leadership role and mentor team members to raise the bar in the industry?

Do you have a keen eye for details and quality control, as well as possess a genuine passion for training?

If you are, and you like to be part of a fun, friendly and hardworking team who take pride in their professional craft, then this is the role for you!

Job Description:

1. Ensure the smooth operations of all the outlets so they meet or exceed; revenue sales targets, customer satisfaction targets and that the outlets are clean, safe and well maintained

2. Ensure the outlets managers and teams are following company guidelines and procedures, operating efficiently and are staying within the parameters and budgets set in place and meeting their KPI’s.

3. Develop communication channels between the outlets and different departments to build a strong team environment to ensure smooth operations and achieve the outlets goals and targets

4. Develop the operational teams through training and team building exercises to foster teamwork and provide opportunities for staff development and progression

5. Streamline operations wherever possible to achieve sales revenue target

6. Responsible for ensuring efficiency of manpower for all outlets as per business requirements and budgets set in place

*Position offered if selected, will commensurate with years of related experience.

We look forward to receiving your application, and the opportunity to meet you!

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Ready to immerse yourself in the exciting world of DHL?

We are currently looking for passionate professional to join our Regional Business IT team. Join us and bring your expertise on board!

As a Operations Program Manager, your role purpose is to:

• Manage and implement specific Network Operations programs and projects, to ensure they are completed on time, within budget and to the agreed specification resulting in a positive impact on operations performance.
• Be the regional process owner and subject matter expert providing support, training and guidance to countries on key business processes
• Play a key role to identify, champion, develop and coordinate change requests on Ops process and operations toolkit, service quality, operational efficiency and operational cost improvement ensuring that performance meets Customer (internal and External) and Network expectations.

Key tasks include:

• Participate in Global workgroups and Program Boards in support of the achievement of the Program’s goals
• Gather and define business requirements including changes to current processes and applications to ensure business needs are met and enhanced.
• Lead and manage the development of solutions that meet the Program goals and/or change requirements. This will include multiple work-streams and projects.
• Provide specialist Ops process and Ops toolkit support and leadership to regional operations in the resolution of process, systems and service performance issues including the introduction of improved work practices
• Contribute in the development implementation of solutions ensuring appropriate operational process review and training
• Develop and drive the change management process with country teams to move from legacy to target operations business processes
• Communicate, interface and work with the respective groups/ stakeholders to achieve the defined goals.
• Develop a deployment strategy to ensure a smooth deployment to all countries
• Set up the project and relevant project organisation with the project manager. Provide steering, direction and motivation for effective project management to ensure programs/projects are completed on time, within budget and to the agreed specifications.

Requirements:

• Degree or equivalent, preferably in a business, engineering, transportation and/ or project management-related discipline
• More than 5 years of experience with at least 2 years as a project manager
• At least 2 years of industrial engineering or process engineering experience
• Ideally previous experience gained with DHL with a comprehensive knowledge of the DHL Express network
• Familiar with Express Global SOP process
• Good understanding of transportation, express, import and export operations and regulations in the region
• Preferably have worked on Automation programs (like SATS, LT1, MHS Related Experience)
• Well-developed project/ process management, prioritising and analytical skills with strong business acumen
• Proven ability in report writing: able to prepare analytical reports highlighting and interpreting key business information
• Highly motivated, initiating, good team member
• Flexibility in operating style and attitude
• Diplomatic, tactful, patient and sensitive to cultural differences
• Excellent communication skills in the areas of presentation, negotiating and influencing skills
• Positive and contributory attitude, total dedication to all customers

Risk Assessment and Mitigation:

• Conduct thorough risk assessments to identify potential threats and vulnerabilities within the payments ecosystem.
• Develop and implement effective risk mitigation strategies to protect the company from fraud, chargebacks, and other financial risks.
• Monitor emerging risk trends and industry best practices to stay ahead of potential threats.

Regulatory Compliance:

• Ensure compliance with all relevant regulatory requirements, including anti-money laundering (AML), know-your-customer (KYC), and data privacy laws.
• Develop and maintain robust compliance programs and policies.
• Conduct regular compliance audits and assessments to identify and address any noncompliance issues.

Fraud Prevention:

• Develop and implement advanced fraud prevention strategies, including rule-based systems, machine learning models, and behavioural analytics.
• Investigate and analyse fraudulent transactions to identify patterns and improve prevention measures.
• Collaborate with cross-functional teams to enhance fraud detection and prevention capabilities.

Operational Risk Management:

• Identify, assess, and mitigate operational risks that could impact the company's business operations, financial performance, or reputation.
• Develop and maintain business continuity plans to ensure resilience in the face of disruptions.

 Team Leadership and Development:

• Lead and manage a team of risk professionals, providing guidance, mentorship, and training.
• Foster a culture of risk awareness and compliance within the organization.

Role Description:

The Operations Manager is responsible for overseeing the daily operations of the hair salon, ensuring a seamless and high-quality experience for clients and staff. This role includes managing staff, maintaining inventory, ensuring excellent customer service, and implementing strategies to drive business growth and efficiency.

Specific Responsibilities:
1. The trainee will be introduced to the salon's culture, mission, and values. Tour of the salon, meeting staff members. Overview of salon services and products. Introduction to salon software systems (appointment booking, POS, inventory management). Review of daily operations and administrative tasks.
2. The trainee will have training on health and safety regulations and compliance. Understanding customer service standards and policies. Introduction to basic financial management (budgets, expenses, sales tracking). Hands-on practice with salon software. Introduction to staff scheduling and management.
3. The trainee will undego an in-depth training on inventory management and ordering processes. Understanding supplier relationships and contract management. Shadowing director on staff scheduling, shift planning and payroll processing. Training on handling customer complaints and conflict resolution. Review of marketing and promotional activities. Understanding financial reports and basic accounting principles. Hands-on practice with inventory control and order placements. Assisting with customer service and front desk operations.
4. The trainee to have a training on effective communication and leadership skills. Understanding and developing staff performance evaluations and development plans. Assisting in conducting staff meetings and training sessions. Developing staff schedules and managing time-off requests. Participating in the recruitment process (interviews, selection). Training on conflict resolution and team-building activities. Hands-on practice with staff performance evaluations.
5. The trainee will have advanced training on financial management and budgeting. Understanding profit and loss statements and financial health indicators. Training on financial forecasting and planning. Hands-on practice with financial reporting and analysis. Assisting with budget planning and expense tracking. Understanding pricing strategies and revenue management.
6. The trainee will have training on cost control and efficiency improvement. Participating in financial meetings and discussions. Developing financial reports and presenting findings.
7. The trainee will learn from the director on enhancing customer experience and satisfaction. Understanding customer feedback and survey systems. Developing customer service improvement plans. Implementing customer service initiatives and tracking results. Training on loyalty programs and customer retention strategies.
8. The trainee will assist with customer events and promotional activities. Reviewing customer feedback and making improvements. Training on social media and online reputation management.
9. The trainee will have training on strategic planning and goal setting. Understanding long-term business planning and growth strategies. Assisting with the implementation of strategic initiatives. Training on change management and implementation. Reviewing and adjusting business plans as needed.

Competencies:

1. Introduction to Salon Culture and Operations
2. Health and Safety Compliance
3. Operations and Administration
4. Staff Management and Development
5. Advanced Financial Management and Hands-on Financial Reporting
6. Cost Control and Efficiency
7. Enhancing Customer Experience and Customer Service Initiatives
8. Customer Feedback and Retention

9. Strategic Planning and Implementation

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $3300

6. Education Qualifications Required for the Traineeship Role Under SGUnited Traineeship:

Mid-career individuals from any qualification level can apply.

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of the several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

This position is responsible for the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsible for the administration and operations of several restaurant outlets under one restaurant brand.

• Work with chefs and other personnel to plan menus that are flavourful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• He/she is to implement all standardized procedures, rules, and regulations systematically in order to be in line with company standards and policies

• Ensure proper working condition of all outlet equipment and prepare equipment defect list

• Safe keeping of company properties

• Ensure proper daily sales deposit

• Ensure outlet cleanliness upkeep according to NEA requirements

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 4-6 years of relevant experience

• Strong communication, interpersonal, and management skills

• Energetic, positive-minded individual

• Able to work independently and in a team

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

• Oversee the assigned retail store daily operations to ensure efficiency, quality, service standards and cost-effective management of resources
• To create, update and audit the retail store SOP and ensure that the SOP is observed consistently by the team
• Provide necessary guidance & consultation on incoming stocks and conduct regular stock check to ensure the consistency of all products
• Manage, groom and motivate the team to foster continuous improvement - To assist in staff recruitment selection, on job training, performance management & disciplinary/dismissal issues as required
• Oversee the planning of duty rosters and ensure prudence - Ensure strict adherence to local regulations and labour laws
• Conduct frequent staff performance appraisal exercise when necessary
• Assist in new stores set ups, including planning of the new stall layout and equipment purchase
• Analyse and propose sales & promotional strategies to achieve higher revenue
• Assist to plan, formulate and/or review new products and/or selling price from time to time

Our client is a company that is revolutionizing operational efficiency by addressing manpower challenges with innovative solutions. With their groundbreaking technology already making a significant impact in over 30 countries, they are experiencing continued growth. As they continue to grow, they are seeking a Service Manager to join their team.

Key Responsibilities:

Team Leadership:

• Lead and manage a team of field technicians, fostering a positive and productive work environment.
• Provide coaching and training to team members on technical skills, safety protocols, and customer service best practices.
• Conduct regular performance evaluations and support career development for team members.

Field Service Operations:

• Oversee field service activities to ensure timely and effective servicing of robots and machinery.
• Actively participate in servicing and troubleshooting machines as needed, demonstrating hands-on technical expertise.

Customer Relationship Management:

• Build and maintain strong relationships with customers, ensuring their needs are understood and met.
• Address customer inquiries and concerns promptly, providing solutions and ensuring high levels of satisfaction.

Technical Expertise and Support:

• Provide technical support to team members and customers, leveraging deep knowledge of robotic systems and machinery.
• Stay updated on the latest industry trends and technologies to enhance service offerings.

Data Management and Reporting:

• Comfortable working with numbers, analyze service metrics to identify trends, areas for improvement, and opportunities for efficiency.
• Prepare and present regular reports on service performance, customer feedback, and team productivity to management.

Process Improvement:

• Identify opportunities to improve service processes and implement best practices to enhance operational efficiency.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

Requirements:

• Bachelors degree in Engineering, Technical Management, or a related field; relevant certifications are a plus.
• A minimum of 3-5 years of experience in field service management, preferably in robotics or automated systems.
• Proven leadership skills with the ability to motivate and develop a technical team.
• Strong technical aptitude and problem-solving skills, with hands-on experience servicing machinery.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Proficient in data analysis and comfortable using service management software.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

EA Personnel Number: R1326341 Ng Zhenyu

We are looking for experienced professionals to join our team as Service Manager and Project Manager in the ICT Solutions domain. These roles will focus on driving customer satisfaction, managing service delivery, and ensuring the successful execution of projects

Responsibilities

• Understand customer requirements and challenges, explore and expand business opportunities, and design service solutions tailored to meet customer needs
• Develop and execute project strategies, including bidding, negotiation, risk management, and delivery plans, ensuring successful contract fulfilment and deliverability
• Oversee maintenance projects, including planning, execution, team management, and ensuring network stability in alignment with regional assurance strategies
• Act as a primary point of contact for customers, handling escalations, coordinating resources during incidents, and driving resolution to ensure high customer satisfaction
• Build high-performance service teams by aligning with customer strategies and fostering collaboration with internal and external stakeholders
• Approve and manage network change plans, monitor their implementation, and ensure results meet quality and compliance standards
• Communicate with key customer stakeholders, including senior executives, to present service value and enhance brand reputation
• Ensure timely revenue recognition and efficient resource utilization while meeting the business and operational targets of service and maintenance projects

Requirements

• Bachelor’s degree in Computer Science, Telecommunications, Business Administration, or related fields, with a strong focus on ICT technologies
• Minimum of 5 years’ experience in service delivery or project management within the ICT industry
• Certification in project management (e.g., PMP) is advantageous
• Exceptional interpersonal and communication skills, with experience in mid-to-senior-level customer engagement
• Availability to work flexible hours, including night shifts and on-call duties, as required by project demands

Interested candidates, who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.


Job Title: SAP Service Delivery Manager

Job Description: SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.



Pre-requisites requirement:

• Must have experience in managing SAP ERP AMS projects.
• Must be equipped with any SAP modules (with certifications) and deep knowledge in any modules, e.g. FICO, HCM, SD, MM, WM, PP, EWM, etc.
• Must have experience in supporting pre-sales. Able to engage and manage customer independently
• Must have experience in S/4HANA support
• Logical and structured thinking
• Motivated to learn new technology
• Cloud experience

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Working in tight deadlines and short notice is very common
• Readiness to learn and deliver additional modules

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

About the Company:

Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.

Role Summary:

We are looking for a highly skilled and experienced Senior Program Manager to join our team at DBiz Singapore. The ideal candidate will be responsible for overseeing program management and service delivery, maintaining client satisfaction, and managing relationships with key stakeholders, particularly within government sectors.

Key Responsibilities:

1. Program Management:Manage complex IT programs and projects to ensure timely delivery within scope and budget.
   Coordinate with cross-functional teams to meet program milestones.
   Oversee the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals.
   
2. Service Delivery Management:Ensure the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs).
   Monitor service performance and implement improvement measures as necessary.
   Act as the primary point of contact for escalations and issues, ensuring prompt resolution.
   
3. Client Relationship Management:Build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations.
   Provide regular service updates and gather feedback through frequent client communication.
   Identify opportunities to enhance customer satisfaction and retention.
   
4. Stakeholder and Vendor Management:Collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery.
   Liaise with government officials to ensure adherence to policies and regulations.
   Ensure compliance with contractual obligations and government standards.
   
5. Performance Management and Reporting:Regularly review and report on service performance metrics.
   Implement continuous improvement initiatives to enhance service quality.
   Prepare and present performance reports to senior management and clients.
   
6. Risk and Issue Management:Proactively identify potential risks and develop mitigation strategies.
   Manage any issues that arise during service delivery to minimize service disruption.
   

Qualifications & Experience:

• Bachelor's degree in IT, Business Administration, or a related field.
• Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Familiarity with government procurement processes and regulations is a plus.

Desired Skills:

• Strong leadership and team management capabilities.
• Ability to work under pressure and manage multiple priorities.
• Excellent problem-solving skills with a proactive and customer-focused mindset.
• Certification in ITIL, PMP, or equivalent is an advantage.

Life at Dbiz:

• Competitive salary and attractive benefits
• Dynamic and innovative work environment
• Opportunities for personal growth and development
• Engaging and collaborative company culture

Responsibilities:

• Manage the relationship between Fujitsu and its selected AMS partner
• Function as Fujitsu POC for support issue escalation, AMS issue resolution, and project initiation
• Proactively ensure AMS support is working within the bounds of the terms of the agreement
• Collaborate with Business and AMS support partners to ensure business demands are appropriately administered
• Proactively provide status on all activities to appropriate stakeholders
• Follow applicable standards, procedures, guidelines, and methodologies in the support and/or maintenance of systems
• Develop procedures, processes, and guidelines that are efficient and focused on the quality of the process or end-state deliverable
• Other projects and initiatives as assigned

Requirements and Skills:

• 3 to 5+ years strong experience working as a Service Delivery Manager for SAP Application Maintenance and Support & Project engagement in a medium organization
• Must have SAP Functional (Logistics module) or Technical Consultant hands-on experience in SAP Projects or Maintenance Support services
• Have experience in managing customer's stakeholders such as business users, IT managers etc., as well as external contractors or partners
• Well-versed with the execution of Support operations like Incident Management, Change Management/Change Request, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc
• Experience in transition from project to support

Job Description:

• Maintains customer satisfaction by providing problems-solving resources.

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Identifies customer service trends and determines system improvements.

• Retail working hours.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

We are currently one of the preferred partners for a large banking client and are engaged closely. We are looking for an account manager with strong experience managing an account portfolio end to end handling all facets such as revenue management, Sales and Stakeholder engagement. This Account Manager’s objectives would be to serve as the main point of contact in all matters related to client concerns and needs, build, and strengthen client relationships to achieve long-term partnerships .

Responsibilities:

• Building relationships: Developing strong relationships with customers, and connecting with key stakeholders
• Identifying opportunities: Identifying new business opportunities with existing customers
• Working with the internal organization and practices to bring the best of Capgemini to the front
• Revenue Management including contract negotiations
• High level understanding of Banking Domain and Technology skills
• Contract Management: Handling contracts and Account Revenue targets
• Managing risk: Managing risk

Job Responsibilities:

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus