5 days, 9am-6pm

Salary: $4000 -$5000

Location: The Centrepoint (Orchard), requires traveling to site too

Provides out-of-home imaging solutions and services to consumers in theme parks, attractions and special events.

Job scope:

• Maximizing imaging revenue and achieve revenue targets
• Implementing business development and sales strategies, and to maximize the potential of existing client networks
• Responsible for planning and sourcing new business opportunity.
• Monitoring ongoing trends in marketing and the industry to support development of long-term account plans
• Talent planning of the team to support the long term development of the company
• Main point of contact with external stakeholders

Requirements:

• Matriculated or above, tertiary education is preferred
• Minimum 5 years experiences in the field of imaging/ Trip site / hospitality with at least 3 years at the manager level
• Knowledge in data analysis, experience user of PC and office software
• Prior experience in photography service industry is highly preferred

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

• Operations Manager
• 5 days, 9am-6pm
• Salary: $4000 -$5000
• Location: The Centrepoint (Orchard), requires traveling to site too

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Company Industry:

Provides out-of-home imaging solutions and services to consumers in theme parks, attractions and special events.

Job scope:

• Maximizing imaging revenue and achieve revenue targets
• Implementing business development and sales strategies, and to maximize the potential of existing client networks
• Responsible for planning and sourcing new business opportunity.
• Monitoring ongoing trends in marketing and the industry to support development of long-term account plans
• Talent planning of the team to support the long term development of the company
• Main point of contact with external stakeholders

Requirements:

• Matriculated or above, tertiary education is preferred
• Minimum 5 years experiences in the field of imaging/ Trip site / hospitality with at least 3 years at the manager level
• Knowledge in data analysis, experience user of PC and office software
• Prior experience in photography service industry is highly preferred

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB

• Autonomy to make key decisions
• Global role

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior IT Service Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your responsibility includes:

• Handling end to end service management for EUC and infrastructure to support the business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.
• Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure,, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation
• Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
• Managing IT Incident, Problem, and change management processes across Asia
• Managing external vendors, ensuring external SLA has been met
• Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.

Experience in end User environment managing Service Level Agreement for infrastructure will be highly preferred.

Whats on offer

This is an excellent opportunity to join a leading end user environment for a global role.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB (EA: 94C3609/ R1219669)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB

• Autonomy to make key decisions
• Global role

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior IT Service Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your responsibility includes:

• Handling end to end service management for EUC and infrastructure to support the business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.
• Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure,, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation
• Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
• Managing IT Incident, Problem, and change management processes across Asia
• Managing external vendors, ensuring external SLA has been met
• Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.

Experience in end User environment managing Service Level Agreement for infrastructure will be highly preferred.

Whats on offer

This is an excellent opportunity to join a leading end user environment for a global role.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gXTUWgUB (EA: 94C3609/ R1219669)

Manage daily operations and resolve day-to-day operational issues.

- Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company’s SOP

- Control, review and manage operational costs

- Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets' operations

- Liaise with landlords, MCST, contractors and relevant authorities to ensure jobs are carried out in accordance with the timeline

- Co-ordinate M&E or Fit-out projects for existing and new outlets

- Conduct regular audits

- Other ad-hoc duties as assigned

Job Resposibilities:

-Take charge of daily operational matters of the outlet and ensure smooth operations flow

-Uphold and enforce Company’s Rules & Regulations

-Supervise on the operational effectiveness & service standards of Tenants and Employees

-Prompt follow-up and working alongside with Tenants and staffs on various requests, sales and promotional activities and campaigns

-Conduct routine outlet Hygiene Checks and Inventory Checks

-Maintain good standards of outlet’s overall aesthetics (Food/Stall Display) and grooming standards of staff

-Any other duties as assigned by your immediate superior

Manage daily operations and resolve day-to-day operational issues.

- Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company’s SOP

- Control, review and manage operational costs

- Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets' operations

- Liaise with landlords, MCST, contractors and relevant authorities to ensure jobs are carried out in accordance with the timeline

- Co-ordinate M&E or Fit-out projects for existing and new outlets

- Conduct regular audits

- Other ad-hoc duties as assigned

1. Responsible to lead the daily operation activities in warehouse and logistic departments

2. Oversee productivity and continuous improvement activities.

3. Ensure operation runs in a cost-effective way.

4. Ensure operation fulfills Company's budget, policies, and strategies and meet government bodies' requirement.

5. Provide operation solutions to management.

6. Perform any project assigned by management.

7. Maintain safety and hygiene standards in compliance with government institutions.

8. Ensure ISO & Halal compliance for all products produced.

9. Any other duties as and when assigned.

Requirements

1. Candidate must possess at least a Diploma in a relevant field.

2. Minimum 3 years of hands-on experience in demand planning, inventory management, warehousing, and logistics with FMCG background.

3. Bilingual,strong interpersonal skills and able to communicate with all levels of management.

4. Microsoft Navision software knowledge.

Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

• Manage and direct operations team to achieve business targets.
• Assist in developing or updating standard operating procedures for all business operational activities.
• Build strong relationship by addressing customer issues and complaints in a timely manner.
• Assist in employee appraisals, promotions, compensation and termination based on the performance review.
• Provide operational support and guidance to staff.
• Assist in developing operating and capital budgets.
• Monitor and control expense according to allotted budget.
• Assist in interviewing, recruiting and training candidates.
• Manage work assignment and allocation for staff.
• Conduct performance review and provide performance feedback to staff.
• Maintain accurate and clear documentation for operational procedures and activities.
• Work in compliance with company policies and procedures.
• Ensure team follows standard operating procedures for all operational functions.
• Conduct regular meetings with team to discuss about issues, concerns, updates etc.
• Support operational risk and audit process for the purpose of preventive maintenance.

• Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
• Anticipates and tracks operational and tactical risks and providing strategic solutions.
• Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
• Works with sales teams to help set and meet daily and quarterly goals.
• Plays a significant role in long-term planning, project status reporting, and implementing change control processes..
• Oversees and reports weekly, monthly, quarterly, and annual metrics.
• Identifies trends and assess opportunities to improve processes and execution.
• Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
• Collaborates with transitions and onboarding team as needed.
• Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
• Assesses a variety of situations and provide clarity to team and stakeholders.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

Operations Manager Qualifications / Skills:

• Addressing operational concerns and issues, monitoring overall customer satisfaction
• Developing and implementing operational procedures and policies
• Excellent interpersonal communication and organizing skills to coordinate project activities
• Ability to communicate with others effectively
• Ability to work with details and time-sensitive issues
• Good decision-making skills and response to high-pressure situations

(Candidate will be required to oversee Operations & Marketing for both Tianyi Biomedical Tech as well as Tianyi InMed TCM Clinic)

Responsibilities:

• Take charge and conceptualise marketing proposals / initiatives to increase awareness of company
• Take charge and conceptualise sales proposals / initiatives to increase awareness of company
• Drive consumers interest in company and products, achieving KPIs
• Research and identify new business opportunities & marketing trends - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets for company’s products and services
• Executes and supports the operational aspects of business and troubleshooting
• Oversee operations departments such as admin, sales, marketing and customer service
• Assist management in determining best operations procedures suited to ensure smooth execution of projects & events
• Ensure cohesion between departments to meet company’s expected targets
• Consistently review operations and team performance to identify problems, concerns, and opportunities for improvement and propose solutions.
• Set up and review standard operation procedures
• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for company

Requirements & Qualifications

• Recognised Bachelor’s in Business Administration, Marketing, or any related background
• At least 5 years of experience
• Excellent track-record in meeting targets / goals
• Able to perform on the ground work
• Excellent attention to detail and strong analytical skills.

Operation Executive

• Office Location: West
• Site Location: East
• Job Types: Full Time
• Timing/Shifts: 5 Day Week

MCI Career Services Pte Ltd is a leading recruitment agency in Singapore, dedicated to connecting talented individuals with exceptional career opportunities. We are currently looking for a friendly, proactive, and highly motivated Operation Executive to join our dynamic team immediately.

Job Description:

• Manage project requirements, ensuring smooth execution and timely delivery.
• Oversee daily operations, meeting targets and lead time in a fast-paced environment.
• Liaise with customers and internal stakeholders, addressing project-related matters.
• Deploy staff as per client needs, conducting site visits for compliance and troubleshooting.
• Manage activities, and work schedules, and consolidate staff payroll accurately.
• Provide product training to enhance staff skills and knowledge.

Requirements:

• Diploma with 3 years of logistics or warehouse operations experience.
• Adaptability to fast-paced operations.
• Strong organizational and communication skills.
• Ability to work overtime as needed

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the processing and administration by the company relating to this job application.

*We regret to inform you that only shortlisted candidates will be notified

About NETS

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

Admin Support team of Card Centre liaises with the Bank customers on a daily basis on the execution of instructions tasked by the Banks, as well as on the production statuses of the Banks’ inventories and User Acceptance Testing. The team leader of Admin Support manages the productivity and ensures smooth workflow within the Admin Support team. The ideal candidate will be an excellent leader and will have experience managing staff to produce results in a timely and effective manner.

Key Responsibilities

• Ensure timeliness and accuracy in all scopes of work within Admin Support
• Ensure the Admin Support team meets the service levels of the Banks
• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and inventory levels to the Banks
• Preparation of monthly billing reports
• Participate in monthly Service Level meetings with the Banks
• Attend project meetings with the Banks
• Participate in negotiation discussions with the Banks
• Working with Card Centre Management on fulfilment on business goals

Requirements

• Diploma holder and above
• Proficient in Microsoft Office Applications
• Basic analytic skills, able to generate report through MS Excel
• At least 3 years of experience in supervisory or team management preferred
• Individuals should possess excellent written and verbal communication skills
• Prior working experience in the Banks would be advantageous
• Able to commit to 5.5 days work week

The Service Delivery Operations Specialist will be responsible for overseeing and managing the daily operations of the service delivery team. This role involves leading a small team, handling service level reporting, and resolve any potential defects. The ideal candidate will have strong leadership skills, a keen eye for detail, and a thorough understanding of service delivery processes.

Key Responsibilities:

1. Team Leadership

- Lead, mentor, and manage a small team of service delivery analysts.

- Foster a positive and collaborative team environment.

- Conduct regular team meetings to discuss goals, performance, and improvement strategies.

2. Service Level reporting

- Establish and manage the weekly reporting of the Service level agreement.

- Ensure the Service Level agreement is met by the Service Delivery Team.

- Coordinate and execute end-to-end testing activities, ensuring quality and efficiency.

3. Control Risk Testing

- Design and implement control risk testing frameworks and procedures.

- Conduct regular control risk assessments and testing to identify potential issues.

- Collaborate with stakeholders to address and mitigate identified risks.

4. Service Delivery Operations

- Oversee the daily operations of the service delivery team to ensure timely and efficient service.

- Monitor service delivery metrics and KPIs to ensure targets are met.

- Implement continuous improvement initiatives to enhance service quality and efficiency.

5. Stakeholder Management

- Build and maintain strong relationships with internal and external stakeholders.

- Act as the primary point of contact for service delivery-related inquiries and issues.

- Provide regular updates and reports to senior management on service delivery performance.

6. Documentation and Reporting

- Maintain comprehensive documentation of processes, procedures, and testing results.

- Prepare and present regular reports on service delivery operations, testing outcomes, and risk assessments.

7. Technical skillsets

- Mainframe, COBOL, Java, Cloud Architecture (i.e., AWS)

- Able to troubleshoot across the different environment by identifying the technical root issue.

- Provide recommendation to resolve the technical root issues and facilitate further discussion with the technical teams.

Zenith Infotech is an IT Recruitment Company in Singapore for the last 27 years. We are looking for a suitable candidate for the position of Operations Lead (Software/Application Support)

As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.

Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.

You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.

Oversee the day-to-day operations of the service delivery team. Ensure timely delivery of services and maintain high levels of customer satisfaction. Manage the team's performance and provide guidance and support as needed. Collaborate with other teams to ensure seamless integration of service delivery solutions

Job Description

Operations Manager / Assistant Operations Manager (Commercial Kitchen) – Service Industry, Based in Singapore

We are sourcing for highly motivated and committed individuals to join our team and support the business and operations of our commercial kitchen projects. The successful candidate can expect to be deployed in one of our major healthcare institutions projects where we provide services such as Housekeeping, Food Plating & Kitchen Cleaning Services.

The candidate must be ready to work hands-on in a fast-paced environment, and have a positive mindset to view the challenges faced as opportunities for growth. The ability to work well in teams is key to achieving outcomes aligned with the business strategy of the company. A rewarding performance-based remuneration package, including an attractive management incentive scheme and career development path will be tailored for the successful candidate.

The Company has extensive experience in providing kitchen support services to various healthcare institutions & commercial businesses, and is embarking on rapidly expanding our business island wide.

Main Responsibilities

• Supervise and coordinate work activities of service staffs in commercial kitchen establishments
• Work closely with management team to set and implement policies, procedures and systems
• Plan and coordinate the operational workflow to achieve operation targets
• To assign duties, inspect work performed by stewards and to ensure conformance to established standards
• To upkeep site cleaning supplies, consumables and equipment to ensure they are available and serviceable at all times
• To train stewards on tasks and daily routines to ensure quality and efficiency
• To prepare monthly report and documentation for management review
• Undertake any other responsibilities/tasks/shift as instructed by the management

Requirements

• Minimum 2 - 3 years experience in managing a team
• High level of flexibility and adaptability and willingness to learn
• Minimum Diploma with Basic English proficiency
• Able to work in a team and independently in a fast-paced environment
• Must be able to work on public holidays and weekends

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

• Inspect buildings daily for cleanliness

• Check toiletries to ensure sufficient suppply

• Check that equipment is kept properly and in good condition

• Assign daily duties to be carried out by workers

• Check and record workers attendance at every shift

• Plan workers duty roster

• Attend to minor repair / wiring of equipment

• Send faulty machines/major equipment to supplier for repair

• Attend to complaints received from clients

• Order necessary suplies (e.g. chemical/toiletries)

• Inform Building Management of building defects

• Any other ad-hoc assignments assigned by the Management.

Job Description & Requirements

Desktop Support: Provide primary support for Windows Operating System, Mobile Device Management, infrastructure, video conferencing systems, and Microsoft Teams.

On-Call Support: Serve as the point of contact for all site-based IT requirements on a 24x7 basis, including handling off-hours emergency issues as required.

Technical Troubleshooting: Perform technical troubleshooting, data gathering, and GAP analysis for issues impacting end users locally.

Process Consistency: Ensure that consistent processes, procedures, and technologies are utilized across the enterprise environment.

Collaboration: Work closely with Application and System Services team leads and managers to follow and execute directives.

Knowledge Management: Document recurring issues in the Knowledge Base and maintain detailed records of case status, tasks, and work completed in the ITSM system.

Incident Management: Follow the company’s critical incident process to manage and resolve issues efficiently.

Staging Tasks: Perform basic staging tasks such as assembling computer components, imaging/copying hard drives, asset tagging, and repackaging equipment.

Inventory Management: Work with Field Service/Project teams to ensure proper equipment allocation for work orders and maintain inventory controls over tools.

Reporting: Provide reports supporting asset inventory using Excel and other tables as needed. Gather data and analyze activities that impact the value, cost, and risk of asset life cycles.

Application Support: Provide support for business applications and ensure a smooth user experience.

This headcount will assume the Operations role at OSPL, with the main scope and responsibilities listed below:

Marine Operations Responsibilities:

1. Lead the Marine Ops Team (MARSIN) to achieve berthing excellence for OOCL services and vessels.
2. Coordinate with HKG MOC on berthing priority for incoming vessels.
3. Handle exceptions and ensure cost-effective and efficient operations.
4. Engage in discussions with strategic vendors (e.g., PSA Terminals).
5. Evaluate marine ops vendors’ performance.
6. Continuously review Ops cost and address unfavorable trends.

EQM Operations Responsibilities:

1. Lead Equipment Ops Team (EQMSIN) in managing depot and EQM inventory at OSPL.
2. Ensure sufficient EQM to support OSPL business.
3. Manage depot and equipment operations effectively.
4. Coordinate with EMC to meet EQM ops KPI targets.
5. Evaluate depot vendors’ performance.
6. Review EQM stock allocation based on depot performance.

In addition to the above dual functions, the Manager or Senior Manager will also be expected to initiate process improvements to align with business and customer requirements.

Requirements:

The candidate must possess the following:

• Minimum Degree in a relevant field.
• Good analytical skills and proficiency in utilizing digital tools (e.g., Power BI).
• Quick decision-making and effective vendor engagement for maintaining Ops excellence.
• Demonstrate instant leadership, enthusiasm, and a commitment to Ops excellence.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

We are looking for a System Delivery Manager, leading a team of maintenance engineers providing maintenance services to stakeholders according to SLA.

Responsible for overall planning, executing, monitoring and controlling the maintenance project, particularly in the areas of Service Level Performance

Requirements:

Have experience with managing and planning the following:

Routined Maintenance Management

Change Request Management

Service Request Management

Inventory/Asset Management

Service Continuity and Availability

Incident Management, Problem Management

Obsolescence Management

Produce monthly reports on the maintenance details

Communicate with Stakeholders

Able to work in a dynamic environment;

Familiar with CII Systems, preferred.

*Need to travel / station at Changi Airport frequently.

JOB SUMMARY

• To manage Branch operational risk and ensure controls are in place
• To comply with the processes on cash handling and branch operations as per Branch Operations Manual
• Assist the BOCEM on the day to day running of branch operations
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Support the branch in achieving its business objectives within regulations and guideline of external regulatory bodies and the bank
• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
• Generate new sales opportunities through referral (excluding insurance and investment)
• To be proactive in improving workflows / internal processes in branch

RESPONSIBILITIES

Branch Operations

• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Checking and approval of Application / Service Request documentations for all products / services.
• Collection of cheques from Quick Cheque Deposit box & batch for processing under dual control
• Review of all Daily/Monthly Reports via Report-to-Web (except GL Reports to be reviewed by BOSM)
• To scrutinize reports/schedules for unusual entries which may require further investigations / Escalations if required
• To raise any Suspicious Transaction Report (STR) if necessary
• Review of Daily Transaction Vouchers
• Stock Control – Custodian for Cashier’s Orders, Savings Passbooks, MLI Cards, Captured MLI/Credit Cards, Cheque Books and any others pending clients’ collection.
• Ensure all Drafts application, Telegraphic Transfer applications, standing instruction, GIRO, Payplus, Clients’ Requests are scanned / batched with appropriate authorization to relevant departments for processing on time
• Collate data/information related to branch reporting.- Accurate & Timely Submission
• Reporting of Daily, Weekly and Monthly Returns where applicable
• Reporting of any other Ad hoc information required from time to time
• Assist in answering phones, general enquiries and investigations.
• Branch Cash Operations In absence of BOCEM, CEOM to assume role of Cash Officer (Keyholder / Safe Combination Holder where applicable).
• To execute controls on cash within the present guidelines of the Bank

Limits Management

• Ensure the overall cash is within the Branch Cash Holding limits (end of day Branch limits)
• Ensure all Client Experience Representative (CER)/ Senior Client Experience Representative (CER) do not exceed intra-day limit /end of day cash limit
• Maintenance of Cash position in all auxiliary Services – ATM/CDM
• Escalate in the event of breaching branch cash holding limits to Branch Manager. Inform also via email the Head, Branch Operations and provide reasons / justifications on the breach
• Raise RMS for change of transaction limits when necessary (e.g. upgrade from CL5 to CL4)

Approvals, Controls & Reconciliations

• Ensure dual control operation of the Cash Vault/ATM/CDM
• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Approve movement of cash to and from vault with Senior CER under dual control and confirm denomination and value input in eBranch System
• Approve cash indent and return to MAS/Battery Road Branch via CISCO
• Perform Surprise Cash Checks at a pre-determined frequency
• Daily reconciliation of physical cash in Vault/ATM/CDM with - Senior CER under dual control
• Perform daily checks (random sample of 5% or 5, whichever is lower) on signature verification, transaction validation and technical details for each CER/ Senior CER’s Debit transactions within the CER/ Senior CER’s limit and sign off on the vouchers as evidence of checks.
• All staff to refer to Cash Operations Manual in Knowledge One for full details

Management of Service Delivery

• Ensure clients are being served within stipulated standard (refer to scorecard)
• Assist clients in queries; handling feedbacks, complaints that are escalated by CER/Sales staff which includes escalated exceptional investigations and queries and liaising with other functions/department

Referrals

• Generate new sales opportunities by proactively referring client with banking needs to respective Sales Staff for cross-selling & upselling, (except insurance and investment)
• To activate, educate & direct clients to utilise digital/self service terminal (SST) channels

Compliance / Operational Risk

• Dual Control to be observed at all times
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Line Manager & Transaction Monitoring Unit.
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Clients Fairly outcomes

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Client Network
• Branch Manager
• Branch Staff
• Branch Central Team

Our Ideal Candidate

• Diploma or Degree holder
• Good verbal and written communication skills
• 2 years of relationship service management experience in retail banking

Role Specific Technical Competencies

• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers