We are hiring Contract Patient Service Associate to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

• Direction guiding of patients to different areas.
• Greet patients
• Long standing hours

Job Requirements

• Min N level required.

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

• Provide consistent and purposeful casework management for not more than 28 cases with multiple needs and safety risks.
• Collaborate with internal and external stakeholders to achieve good case outcomes.
• Perform intake duties as part of intake team, assessing client’s needs and providing recommendation.
• Conduct group work program to support clients and their families to adopt healthier lifestyles.
• To undertake any additional responsibilities and duties assigned by Director.

Requirements

• Degree, Graduate Diploma or Master in Social Work / Degree or Master in Counselling.
• Candidates without experience are welcome to apply.
• Good report writing skill.
• Good Interpersonal and Communication skills.

• Well Established Company
• Basic $2000 - $2500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working days: Monday to Friday
• Working hours: 8am – 5.30pm
• Training provided for those without/lesser experience

Job Responsibilities:

• Handle customer’s enquiries via email or phone calls
• Generate quotations and process purchase orders
• Advise customer on products and services related information accurately
• Attend to any questions or queries related to company’s product
• Manage purchasing related matters as per customer’s queries
• Work closely with Service Engineers for any job task related
• Any other ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec and/or Diploma in Business or Engineering or any relevant field
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Permanent, 5days, Paya Lebar

Product:

Heating, ventilation, air conditioning (Hvac)solution for data center

Our client

MNC in air conditioning and humidification system solution serving high tech industry

Years in business: > 50 yrs worldwide

Area of business: Global

Job scope

- Carry out Hands on service, maintenance, commissioning, troubleshooting, repair of data center Aircon/Hvac/ CRAC (computer room aircon)

-Documentation of pre work risk assessement n post work service reports in a timely manner.

- person in the service office.

- Supervise subcontractors

- Mentor junior technician.

- Adhere to safety sop

Requirements:

- Min Nitec Building Services, Electrical or Mechanical Engineering

- Min 2 years’ experience in the M&E industry

-Proficient with documentation for example, Job method statement, permit to work, risk assessement, maintainence operation protocol

Added advantage:

Data center aircon servicing

Testing and commissioing experience

Work location :Paya Labar

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

For better response, pls apply via job page

https://recruitmentalliance.zohorecruit.com/jobs/Careers

click job opening, click relevant position

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Patient Registration
• Appointment booking for patients
• Frontline counter duties
• Call centre scope
• Data Entry
• Other ad hoc duties as assigned

Requirements:

• Minimum Nitec/ Diploma in any field of study
• Entry level - no related exp needed, training provided
• Open to work 2 or 3 shift preferred

*We regret to inform that only shortlisted candidates will be contacted*

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: PSA

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Responsibilities:

• Patient registration
• Scheduling of appointments
• Limited patient care activities and orientation to patients and their relatives.
• Cashiering duties
• Assist in administration work
• Any ad hoc duties as assigned

Requirements:

• min. NITEC and/or Diploma and above
• Entry level, training Provided!!
• Excellent interpersonal and communication skills
• Comfortable with working 2-3 shifts

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Patient Service Associate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Work Location : 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day : Monday to Friday (8.30am to 5.30pm)

Responsibilities:

· Lead and oversee Test Engineering team to carry out all the Test related activities for Server & Rack products for the production

· Lead and implement PXE Server configuration for the products

· Perform & maintain the Server & Rack run-in test process

· Perform & maintain the burn-in & power test process

· To liaise with customer & HQ / factory on the test program implementation and maintenance

· To test and analyze all failures in the production products and work back with customer & HQ / factory for improvement

· Actively participate in the Kaizen activities

· To update the test program master list & tracking

· Craft and update Working Instruction

· To provide training over W/I to production

· To support the NPI Process

· To support production on the mass run

· Participate in ISO activities (implementation & maintenance)

Requirements:-

· Min. Diploma in Engineering discipline with min 5 years relevant experience in Server / Rack/ Manufacturing environment

· Ability to work with the customer, HQ / factory, Peers / Subordinate and Superiors

· SAP & Linux knowledge

· Able to multi-task & work under pressure

· Good understanding of test methods and concepts

· Knowledge of programming and debugging skills

· Proven experience in tracking and analyzing both online and offline issues to develop improved testing strategies and implement measures for enhancing product quality.

Compliance with RBA standards

Responsibilities:

• Technical Infrastructure Operations Lead having experience with Patching operations (CVE Assessment, Patching baseline, ops framework) across technologies like Windows/ ESXi/ Linux/ Unix/Network/ Middleware/ OCP/ Desktop, etc.
• Proficient in few of the above-mentioned technologies.
• Able to handle 30-member team and multiple customer stakeholders.
• Experience with SLA Management, reporting. Good in Oral and presentation skills.
• Documenting all reported malfunctions and actions taken in response.
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
• Remaining up to date with advances in technology and industry best practices.
• Proactively monitor and resolve infrastructure service issues prior to escalation.
• Documenting all reported malfunctions and actions taken in response.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10 to 20 years of relavant experience.
• Proven experience with SCCM or other patching tools.
• Change and incident management processes.
• Ability to think through problems and visualize solutions.
• Excellent analytical and problem-solving skills.

Job Description

• Industry/ Organization Type: Tuition Centre
• Position Title: Administrative Clerk / Customer Service Admin
• Working Location: North-East – Hougang (Walking distance to the company)
• Working Hours: 5 days, rotating shifts (10 AM-6 PM or 1 PM-9 PM based on class schedule); 5.5 days during probation
• Salary Package: Up to SGD 3500 + AWS
• Duration: Permanent

Key Responsibilities

• Assist walk-in customers, and manage inquiries received via phone and email.
• Ensure timely follow-up and resolution of all customer inquiries through effective communication and coordination.
• Handle the processing of class registrations, invoicing, and issuance of payment receipts.
• Maintain communication with existing customers through phone calls, text messages, and emails.
• Liaise with external vendors and suppliers to coordinate services.
• Carry out various administrative tasks to support daily operations.

APPLY NOW!!!

• Min. O level
• Min. 1 year of working experience, preferably have experience in tuition or enrichment centres
• Availability to work on weekends, excluding public holidays

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71496 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Salary MAX $2631 - Base on Qualification

1. Processing of All Documents applications
2. Basic photo editing via photoshop - MUST know Adobe
3. Handle payment
4. Perform filing/sorting/packing & dispatching ...
5. Perform visual/QC Check for all documents
6 Customer Service , and cow control of work

MIN Diploma

Send your resume to [email protected]

Responsibilities:

• Patient registration
• Scheduling of appointments
• Limited patient care activities and orientation to patients and their relatives.
• Cashiering duties
• Assist in administration work
• Any ad hoc duties as assigned

Requirements:

• min. NITEC and/or Diploma and above
• Prior healthcare / customer service experience will be advantagous !!
• Excellent interpersonal and communication skills
• Comfortable with working 2-3 shifts

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Patient Service Associate

or call 6736 3280 and ask for Kate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Responsibilities

• Responsible for the successful & effective project management, implementation and handover within specified schedule, budget and meeting client’s quality, relevant regulatory and safety requirements.
• Responsible for project budget controls, tracking of expenditure and critical scrutiny of contract documents and drawings.
• Communicate effectively & negotiate with consultants, clients, contractors on engineering and contractual matters.
• Strong understanding and effective implementation of project contractual matters.
• Strong technical knowledge in Process Design, Assembly drawing, good management system and teamwork.
• Start up, commissioning, handing over and troubleshooting of plants.
• · Maintain good customer relationship management.

Requirements

• Degree in Mechanical / Chemical / Electrical / Civil Engineering recognized by the PEB Singapore.
• Minimum 15 years relevant working experience preferably in municipal scale of Wastewater treatment systems / Construction sector / Process Plant.
• Those with relevant knowledge in Project Management, Process Design and Service & Maintenance experience will be an added advantage.
• Possess excellent leadership, planning, good management skills, interpersonal communication and negotiation skills to lead a team of engineers and contractors while liaising with peers and colleagues from various departments. Possess the mental and physical stamina to take on numerous challenging tasks while simultaneously meeting high standards and deadlines / vision.
• Highly motivated, driven by excellence and having an eye for details.
• Proficiency in the use of MS office, MS Project.

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Perform customers' orders processing and ensure on time delivery
• Work closely with operation teams and coordinate shipping activities
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• With 1 - 2 years of customer service & shipping or sales administrator experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Real heroes don't wear capes. They teach and inspire. Our students always tell us that the lessons at Writers' Guild are their favourite. That is made possible by our team of amazingly awesome teachers. However, our teachers, students and parents need the support of an equally awesome customer service cum administrative team! To our teachers, you are the real superhero with your amazing multi-tasking skills! We cannot wait for more like-minded individuals like you to join our growing family of superheroes and create more miracles with us.

Job Responsibilities

• Provide strong adminstrative support to all students, parents and teachers
• Ensure timely and accurate processing of all documentation
• Deliver outstanding customer service experiences and forge strong relationships with customers
• Listen to customer feedback and resolve issues efficiently
• Generate invoices and assist in account matters
• Communicate with parents and handle enquiries
• Marketing of company's services or products

Requirements

• Minimum qualifications> Diploma
• Warm and positive personality
• Can-do attitude and highly results-driven
• Reflective and able to work on feedback positively
• Self-driven and able to work on tight deadlines
• Strong Microsoft Office (Excel;Powerpoint) and Google Form and Drive skills (Apt with using Macros)

Working Days

• 5 working days (3 weekdays and 2 weekends)
• Weekdays: 1230-930pm ; Weekends: 830am-6pm

Job responsibilities

• Provides excellent customer services to all customers
• Ensures telephone courtesy and timeliness in picking up calls
• Ensures patients' confidentiality at all times
• Ensures handover of information is complete and timely
• Performs efficient and accurate patient registration
• Ensures billing and cashiering processes are accurately performed
• Handles office equipment correctly and efficiently
• Work closely with other staff in the department to ensure total patient care is met
• To ensure compliance of radiology safety policy
• Other assignments as and when required

Requirement:

• Min GCE 'O' level & above
• Excellent customer service skill
• IT literate

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Digital Marketing Executive to assist their Sales & Marketing team for the next phase of their business. They are located in West.

Duties of Digital Marketing Executive:

• Design and implement digital marketing strategies to promote cleaning services/products and support recruitment, targeting key audiences with tailored approaches.
• Plan and manage multi-channel campaigns that highlight service and job benefits, focusing on brand values, growth potential, and engagement.
• Optimize website content for industry-specific keywords and manage PPC/SEM to drive traffic for services and job opportunities.
• Execute social media strategies to increase brand visibility, showcasing company values and job openings on platforms like TikTok, Instagram, and Facebook.
• Oversee SEO-optimized content creation, including blogs, videos, and infographics that promote services and career opportunities.
• Develop targeted email campaigns for service leads and recruitment, using segmented lists for tailored messaging.
• Monitor digital marketing performance, providing reports with actionable insights to enhance strategy and ROI.
• Implement strategies to attract quality leads for services and top job candidates, focusing on conversion optimization.
• Strengthen employer brand through engaging recruitment content, showcasing culture and role highlights.
• Allocate and monitor digital marketing budgets, ensuring effective resource use and staying within budget.

Requirements:

• Minmum 1 year experience
• Minimum Degree in relevant discipline
• Comfortable to work in fast-paced environment
• Must have strong social media marketing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef. Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

This position will report to the Assistant Restaurant Manager/ Operations Manager

** Available shifts: 10.30am - 3.30pm or 5pm - 10pm

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station

Job Responsibilities:

• Deliver top-notch customer service by providing a pleasant dining experience for guests
• Serve food in a timely and efficient manner
• Collaborate with kitchen team to ensure accurate order fulfilment
• Perform preparation, table set up and ensure the proper handling of all operating equipment
• Assist in ensuring smooth operation of the restaurant, including opening and closing procedures, taking orders, setting tables, and cleaning the restaurant
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Adhere to the compliance of sanitation and safety regulations

Job Requirements:

• 1-3 years of relevant experience preferably in Fine Dining
• Prior experience working in a preopening team would be advantageous
• Possess strong knowledge in food (relevant cuisine) and beverage
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary: $2800 - $3300 + $750 Transport Allowance
Working Days: 5 days , 8– 5.15pm
Location: Kwong Min Road (Boon Lay)

Job Description

Overview for the role:

Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.

Operational Support:

• Coordinates, prioritizes, and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the team.

Customer Relationship Management:

• Escalates critical/complex issues that will impact the business and manage quality issues.
• Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Financial Oversight:

• Forecast, monitor, and document financial performance against plan.
• Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.

​​​​​​​Team Management:

• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage a team of service technicians direct reports, and a few in-house subcontractors.

Logistics and Procurement:

• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.

Contract Management:

• Responsible for contract renewals and simple repair quotations process.

​​​​​​​Health, Safety, and Compliance:

• Drive EH&S initiatives, create EHS awareness and monitor compliance

Performance Metrics:

• Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins

Job Requirement:

• Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• Understanding of EH&S standards and practices is a plus for the role.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500 + commission
• Main office at Tanjong Pagar. Working location will be at tourist desk (sentosa village, rasa sentosa & The Robertson house hotel) on rotation basis.

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Jurong East
• Working Hours: 5.25 days (Monday to Friday 9 AM - 6 PM, Alternate Saturdays half day)
• Salary Package: Basic Salary up to $3,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Work closely with customs brokers to help clear goods through customs, providing necessary documentation and information as needed.
• Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
• Resolve any issues that arise during the shipping process in a timely and effective manner.
• Prepare reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Experience in Shipping/Logistics within the freight forwarding industry is preferred.
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Ability to problem-solve and provide timely resolution to customer issues.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68609 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Executive, Community Engagement (Fundraising)

Position: Executive, Community Engagement (Fundraising)
Salary: Up to $4.5K
Employment Type: Office-based, Full-time

We are looking for a passionate and dedicated Executive to join our Community Engagement Team, focusing on fundraising initiatives. If you have a flair for project management, communication, and a strong interest in social causes, this role could be a perfect fit for you!

Key Responsibilities:

• Plan, manage, and execute fundraising campaigns, events, and activities.
• Research, identify, cultivate, and maintain relationships with donors, sponsors, partners, and prospects.
• Collaborate with internal and external stakeholders to ensure successful campaign execution.
• Support the Community Engagement team in day-to-day operations and special initiatives.
• Take on other related tasks as assigned by the reporting manager.

Requirements:

• Degree in a relevant field.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work both independently and within a team environment.
• Proficiency in MS Office, CRM software, graphic design, and email marketing tools.
• Willingness to occasionally work late or on weekends when necessary.
• Compassionate with a strong interest in healthcare or social services.
• Experience in fundraising/community engagement is a plus.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Business Development Executive to assist their Sales team for the next phase of their business. They are located in West.

Duties of Business Development Executive:

• Conduct tender site visits, prepare proposals, and deliver sales pitches to potential clients.
• Identify and pursue tender opportunities; aim to exceed revenue targets and maximize margins.
• Build client relationships, manage budget negotiations, and develop winning strategies for RFPs and Bids.
• Monitor industry trends to capitalize on opportunities and address risks in Environmental Services and Integrated Facilities Management.
• Enhance service offerings based on client needs; ensure retention through strong relationship management and responsive support.
• Collaborate with account managers and trainers to uphold customer service standards and improve loyalty.
• Compile monthly sales/tender reports and contribute to management meetings on business development.
• Coordinate with Operations, HR, Finance, Procurement, Technology, and Safety to support business objectives.

Requirements:

• Minimum 1 year experience
• Minimum Diploma in any discipline
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants