Job Description

• Assess the technical and commercial feasibility of the project in line with our organization's capabilities and financial considerations.
• Create cost and effort estimates to prepare technical and commercial proposals.
• Attend client briefings to establish expectations, key performance indicators (KPIs), service level agreements (SLAs), and related protocols.
• Conduct thorough site assessments to determine the actual scope of work, associated risks, and challenges.
• Plan the manpower, materials, tools, equipment, and supervision requirements for the site while considering the budget and contract specifications.
• Develop action plans to improve the effectiveness of pest management operations.
• Procure and allocate mechanized and automated equipment for pest management tasks.
• Participate in new product launches related to pest management and service enhancements.
• Schedule work for teams to ensure efficient pest management.
• Clearly communicate roles, responsibilities, and performance expectations to site supervisors.
• Offer advice on technical and workforce-related challenges related to pest management work.
• Evaluate site operations to monitor progress and allocate resources efficiently.
• Review collected data to establish or revise procedures, protocols, and guidelines for pest management on-site.
• Enforce workplace safety and health (WSH) regulations.
• Assess the risks associated with on-site pest management and establish safety procedures and protocols.
• Resolve conflicts, grievances, and disputes among staff.
• Oversee the development of staff skills and capabilities.
• Create plans to foster strong teamwork in line with the organization's core values.
• Analyze and manage significant incidents and emergencies in collaboration with relevant parties.
• Make crucial decisions to address significant incidents and emergencies.
• Review reports related to incidents and emergency situations.
• Manage and report on incident and emergency investigations.

Requirements

• Possess with at least Diploma, Degree or above in Business, Environmental, Science or related field.
• At least 5 years supervisory experience, preferrable in environmental service experience.
• Valid Pest Control License and IRATA Level 2 / 3.
• Valid Class 3 license
• Able to multi-task and work independently, with a hands-on approach to meet a tight timeline
• Able to start work immediately or within short notice
• Experience in leading and managing a business unit preferred.
• Proficient in MS Office Word, Power Point and Excel
• Good interpersonal, communication and organizational skills
• Meticulous and pro-active
• Able to work in a fast-paced environment.

Be a Barista with an outstanding team that makes up the front-of-house service crew. Learn hand pour drip and espresso extraction methods, managing inventory, operations and supervisory skills, in our specialty coffee bars : Chye Seng Huat Hardware and PPP Coffee (Funan & New Bahru).

This is a role for you if you enjoy talking to, and being around customers in an energetic F&B environment. As a specialty coffee company at heart, you will get to experience the atmosphere and vibe of a well-known, homegrown, coffee company and gain exposure to the various segments of the specialty coffee industry in Singapore.

Note: PPP Coffee(Funan & New Bahru) and Chye Seng Huat Hardware are not a halal establishment.

Responsibilities

• Specialty coffee brewing skills
• Cashiering duties
• Daily operations
• Ordering and managing of inventory
• Managing internal and external events
• Serving customer food and drinks
• Remove and clean table from used dishes
• Any other ad-hoc duties

Job Requirements

• Customer Service Attitude
• Availability to work on weekends and holidays
• Able to commit to a minimum of 50 hours per month
• Able to commit to at least 3 months

Job Benefits

• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage
• Staff discounts on food & beverage

Salary: $10-$14/hour (depending on commitment period & role assigned)

Position Purpose

• Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)

• Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice

Responsibilities

• Restaurant Operations

• Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

• Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

• Provide service to customers

• Execute proper cash management

• Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

• Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

• Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

• Comply with SOP and safety requirements

• Ensure quality of food is up to the prescribed standard

• Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

• Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

• Perform as a reliable team member and communicate clearly and audibly

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without
  compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-
  paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays
and public holidays.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

As HR Operations Executive, you will provide specialized administrative support to employees and our clients. Responds to complex inquiries from employees. Administers and executes certain HR programs. Collects and analyzes data to support HR activities.

Provide general support on work pass (new application, renewal, cancellation, etc)

Manage the end-to-end payroll process

Prepare monthly payroll journals, reports, accruals & cost charging to Finance

Manage on tax clearance submission, monthly CPF submission & annual income tax submission

Maintain payroll records and ensure compliance with local labor laws and regulations

Address payroll-related queries and resolve discrepancies in a timely manner

Participate and support HR/Payroll Projects

Handle staff enquiries on payroll matters

Good working knowledge of the Employment Act, CPF & IRAS statutory requirements

Good communication and interpersonal skills

Ability to handle confidential payroll information with discretion

Basic knowledge of Singapore payroll regulations, CPF, and tax filings

Good working attitude and willingness to learn new skill

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $4500-$8000

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Strong leadership, motivational and people skills

* Acute financial management skills

Job Description & Requirements

Key Responsibilities

• To have overall responsibility for monitoring and organising the construction and demolition activities associated with the Project.
• To ensure that a comprehensive Construction and Demolition Plan is prepared an updated, which co-ordinates all Project construction and demolition activities.
• To provide the management resource, as appropriate, throughout the construction and demolition phases to ensure co-ordination of activities and achievement of agreed milestones.
• To ensure that construction and demolition issues are addressed through all phases of the project life cycle.
• To ensure that all activities within this responsibility are undertaken on time to allow the smooth progression throughout the Project from Execution to Handover.
• To ensure that the project delivers all statutory and regulatory requirements in the construction arena and complies with all relevant standards.
• To influence the design, to ensure that the new or modified plant and/or building is capable of being constructed and maintained in a safe manner.
• To liaise with the relevant project, corporate and site engineering and technical functions on all construction and demolition aspects of the project.
• To have a major input in the selection of contract companies.
• To ensure a safe system of work is in place prior to construction and demolition activities taking place.
• To ensure construction management resources are adequate.
• To ensure that a construction and demolition strategy is prepared and kept updated, ensuring all involved Team members and contractors, where appropriate, are aware, agree and understand their responsibilities to minimise the impact on the Site during construction and demolition activities.
• To advise and assist the Project Manager in the approval of construction and demolition invoices.
• Set up and chair regular meetings to ensure construction and demolition progress and safety are managed to meet the requirements of the project.
• To regularly report to the Project Manager and other Team members on all Contractors’ performance, including progress to schedule, safety and standard of workmanship and advise on time of any potential issues.

Job Description & Requirements

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.
• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Job Description: Lead, Supervise and manage Operational teams in Singapore Improve processes, policies and procedures, monitor and audit compliances.
Establish work task, accountability and deliverables
Monitor performance and implement improvements
Strategic input, Liaison with top management and assist in the development of strategic plans for operational activity.
Implement and manage operational plans

Job Requirements:Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent.

Working experience in the related field is required for this position.
Critical thinking and problem solving skills, planning and organizing, self initiative and good time management
Decision making skills, persuasive and ability to influence, lead and high stress tolerance. The incumbent must be able to travel regionally on short notice if necessary.

please indicate your expected remuneration and notice period in your resume. We regret that only shortlisted candidates will be notified.Thank you for applying.

Work Location: Penjuru Lane // Pioneer Turn

Working Days: 8.15am - 5.30pm / 8.30am - 5.45pm (Mon - Fri)
Basic Salary: $2000 - $2500 (subject to experience)

Job Scope:

• Handling Call and E-mail
• Manage both inbound and outbound customer shipments
• Shipping Documentation & report
• Data Entry
• Perform Administrative Support

Requirement:

• Proficiency in MS Office applications (e.g., Word, Excel).
• Ability to work efficiently in a fast-paced environment.
• Independent, with strong interpersonal and communication skills.
• Customer-focused and service-oriented.
• Experience in Customer Service & Admin

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $4500-$8000

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Requirements

* Proven experience as Assistant Manager or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $4500-$8000

Job Description & Requirements

Roles & Responsibilities

-Manage staff

-Plan staff work schedule

-Able to work on Saturday,Sunday and Public Holidays

-Able to work overtime

-Lead the team to achieve sale target

-Increase outlets staff productivity

-Excellent customer service

-Training new staff

-Maintaining stores to standards, including stocking and cleaning

-Able to make beverages, toast, cashier as well as operations in kitchen.

Benefits:

-Uniforms, training and employee meal provided

-Medical and leave benefits

Find Out Even More At: https://tinyurl.com/operations-bd-intern-mindflex

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Hi! Our company is looking for University/Polytechnic Interns who are able to commit for a Full-Time Internship of 3 Months & Above (longer durations preferred).

About Us:

• MindFlex Education's internship programme aims to provide internships that are fulfilling, as well as practical in real-world situations
• Our office culture is fun and encouraging. We take our work, as well as our play seriously
• We provide full-time job opportunities for interns who have excelled in their internship
• Enjoy a cosy office environment with modern facilities such as a PS5, pool table, karaoke system & more
• Close-knit team of 15-25 pax, strictly no over-time culture, no bring-work-home culture
• Attractive part-time positions ($14/Hour & above) and full-time positions available after completion of internship

Learning Scope:

Client Relations

• Take charge of handling tuition requests via Forms & WhatsApp
• Ask clients the right questions to gather information efficiently
• Address clients' queries and concerns that they might have
• Transfer clients' requirements into a concise job-post format
• Provide after-sales service to clients (and tutors)
• Monthly check-in on existing client base for any feedback, staying connected and maintaining good relations with them

Tutor Relations:

• Broadcasting assignments via automated outreach channels (Email, Telegram, etc.) to our database of 50,000+ tutors
• Apply filters (eg. Location, Tutor Type, Qualifications) to tag each assignment to the correct target audience
• Assist in profiling, and marketing tutors in a way which captures the client's attention based on their needs
• Assist tutors with technical issues & application processing
• Clarification of agency's commission & policies to tutors

Business to Business (B2B):

• Take charge of MindFlex's B2B arm and work with tuition centres, government agencies & educational institutes.
• Schedule interviews (phonecall, online, face-to-face) between tutors and organisations
• Manage confirmation contracts & invoices for clients

Internal Processes:

• Work with customised back-end software, specially designed to fulfill the company's business needs & improve efficiency
• Maintain cohesive inter-department and intra-department relations, ensure good customer handover between colleagues
• Take charge of designating clients to various teams (traffic control), depending on each team's existing workload
• Maintain an organised record of clients for different departments to contact and follow-up with in future

Business Development:

• Analyse company's past data and trends, to forecast peak periods and develop relevant plans
• Active participation in Business Development meetings to brainstorm for process streamlining and automation
• 1-to-1 & consultations with MindFlex's upper management on strategy building for the company's operations
• Brainstorm & develop new streams of revenue for the company with Business Development Manager
• Execute Business Development plans in a strategic manner

Key Takeaways:

• Hone fast-thinking abilities and good decision-making skills
• Build professional communication and customer service skills
• Develop confident problem-solving and mediation skills
• Learn to stay organised, meticulous and calm in a fast-paced environment
• Become an effective team-player and an independent worker
• Witness firsthand how SMEs create their own in-house software and solutions (from conceptualistion to development to usage)
• Deep involvement and familiarisation in both back-end and front-end processes of the company & industry
• Exposure to real-world data and applications, that puts theory into practice
• Last but not least, private mentoring & sharing sessions with company's founders and management (P.S. we love sharing)

Job Requirements:

• Current University/Polytechnic Student, Singaporean/PR
• Good Command of Both Written & Verbal English
• Friendly, Passionate and Energetic Team Player
• Organized and Good Administrative Skills
• Responsible and Strong Work Ethic
• Decent Typing Speed and Computer Skills
• Polite, Patient and Calm Personality

Location & Working Hours:

• Location: Sin Ming Lane, Midview City (Near Bishan/Marymount MRT)
• 4 Weekdays, 1 Weekend, 9.00am - 6.30pm
• (Working days of your choosing & mutually agreed with the company)
• Strictly No Overtime and No Bring-Work-Home Culture

Internship Allowance:

• $1,000-$1,300/Month

Why Choose Us:

• Fun Company Culture and Working Environment
• Casual Working Attire, Relaxed Setting
• Close-Knit Team of 15-25 Pax
• Office with Modern Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc)
• Company Meals / Outings / Events / Bonding Activities
• Many of our interns have also converted to full-time & contract positions after their internship as they thoroughly enjoyed their learning experience with us
• New Bright Hill MRT at Doorstep

Application:

• Submit an e-mail application with Resume/CV to [email protected] with Email Title "Internship Application"
• Please ensure to include the following in Email and attached documents:

1. Earliest Available Start-Date for Internship

2. Available Duration for Internship

3. Is Undertaking The Internship for A Course Requirement, or Self-Improvement

Others:

• Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
• Signing of Non-Compete contract will be required upon successful selection

Job Responsibilities:

· Seated within Global Funds Operations team, handling of Hedge Funds Portfolio

· Responsible for trade and transfer orders from customers

· Trade verification and processing of incoming trades

· Processing of corporate action shares and cash events promptly

· Identifying areas of inefficiency and improving processes

· Coordinating with internal teams for pre-processing and understanding future business needs

· Ensure transactions are booked accurately and timely

· Assisting team with BAU work

· Submitting of documents for further processing via in house system

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 1 year of banking experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

Glencore Singapore Pte Ltd is a wholly owned subsidiary of Glencore International Plc. and engages in commodity trading, the Singapore office employs approximately 230 staff working from a single site.

We are seeking a Operations Executive to support the day-to-day operations.

KEY RESPONSIBILITIES

• Coordinate and arrange containerized/bulk shipments of metal/chemicals and related warehousing activities
• Coordinate overall product and information flow between customers, corporate head office and regional field offices
• Negotiate Letters of Credit, prepare invoices and other standard trade documentation
• Monitor client risk exposures and pricings for LME hedging purposes
• Follow up closely with customers for payment and shipments related matters
• Other ad-hoc tasks on operations for business

KEY COMPETENCIES/ SKILL SET

• Diligent and organised individuals, who exhibits strong integrity, work ethics and ability to perform under pressure

EDUCATION AND EXPERIENCE REQUIREMENTS

• Educated to Degree

COMPENSATION

Salary will commensurate with qualifications & experience.

We regret to inform that only shortlisted candidates will be notified.

Who We Are

Synergraphic is a premier art+design studio and supplier for interior and architectural art glass solutions, bespoke lighting, installations, sculptures, features and murals for indoor and outdoor spaces. Striving to support ambitious architects, designers, brands and institutions globally to achieve breakthroughs in concept and design, Synergraphic seeks to use the fluidity of glass to create inviting features of all forms, functions, sizes and scales that are enduring and iconic to its clients’ personalities and brands.

Since 1986, Synergraphic has created hundreds of features in glass and mixed media for projects in more than 15 countries, with landmark locations including St Regis Singapore, Partners Monument at Taipei 101 and the Crystal Pyramid in Brunei.

Who We Are Looking For

At this stage of our business we are looking to grow strategically, and are focused on seeking out individuals in every department of the company who are passionate, sharp, initiated and willing to take on challenges to help drive the business forward together as a team. We are now searching for a dynamic Operations Executive to manage daily operations, contribute to Synergraphic’s growth and help us maintain our position as an innovative authority.

As an Operations Executive, you will be responsible for managing daily operations by working with a cross-functional team. As someone overseeing the entire process, you will need to have big picture vision while maintaining an intimate knowledge of every department and various processes.

You will be responsible for ensuring production and project deadlines are met while maintaining quality control standards. You will also report to the CEO, helping to create policies, processes and strategies that help Synergraphic run efficiently and profitably.

The goal here is to mitigate operational errors on a daily basis to continue driving processes forward, building a strong foundation for Synergraphic to achieve greater growth for all.

Your Responsibilities Include

1. Assist Senior Operations Manager in the daily operations and manpower planning to ensure smooth operations of the workplace
2. Liaise with Clients/Suppliers/Sub-contractors and co-ordinate with project / retail teams to confirm and process orders
3. Forecast, plan and schedule manpower and materials for measurement, production and installation works to meet project requirements and deadlines
4. Update daily operations report
5. Perform inventory control and monitor stock movement
6. Prepare relevant documents including POs, quotations and claims
7. Perform verifications of suppliers/sub-contractors billings
8. Arrange incoming/outgoing documentations and schedules
9. Assist the management in developing strategic long-term plans to achieve strategic goals and objectives
10. Other ad-hoc assignments required

Technical Skills

• Min. Diploma in any Manufacturing or Engineering discipline, or related disciplines
• At least 5 years of relevant experience in Building Materials Industry
• Use of all relevant Microsoft software
• Experience with glazing materials and methods is preferred
• Experience in directing and supervising production personnel

Soft Skills

• Strong communication skills
• Able to lead and drive continuous improvement
• Able to negotiate and adapt to ongoing changes in manpower and material availability
• Excellent planning and organisational abilities
• Good team player and adaptable to a dynamic environment
• Able to work well under stress and problem-solve
• Able to multitask

Role - Customer Service Officer (Call Center)

Work Location - Science Park

Contract Period - 1 year

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Working Hours

Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

• staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
• staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am –2 pm

Remarks

• Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
• Mandarin speaking abilities is a plus
• Prefer short notice/immediate available
• G50 Clearance is required

Job Description

Service crew is responsible to provide personalized and detailed guest service, in order to contribute to an excellent guest experience by following the restaurant's service standards.

Ensuring that day to day operations and preparations are carried out following SOPs.

Assisting Floor Supervisor in organizing BOH and FOH, ensuring the respected area is attended to.

Job Details

1. Providing personalized customer service. Familiarize and master companies handbook
2. Assisting the Floor Supervisor to open/close the restaurant, following the opening / closing checklist.
3. Deliver standards and consistent quality of service with attention to profitability and guest satisfaction.
4. Maintain a prominent visible presence daily.
5. Provide superior guest service.

Qualifications

1. Mastery of simple and elegant service protocol.
2. Knowledge of standard procedure with regards to high level high volume restaurant service.
3. Basic knowledge or interest in Food, Beverage and Wine.
4. Experience in customer service , preferred in FB establishments .
5. Comfort with equipment standard functions.
6. Self starter with ability to manage deadlines of self and others.

Keys to success

1. Team player with sense of belonging
2. Constant feedback and reporting of issues as they arise.
3. Willingness to carry out any other duties as required by the operation.
4. Enable a positive work environment and positive attitude

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge