Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

• Job Description
  1. Handling day-to-day manpower coordination and cleaning operational matter.
  2. Monitor / Supervise periodic work for job site.
  3. Manage and handle client feedback and on-site incidents
  4. Team player, good problem-solving skills, and self-discipline.
  5. Able to communicate and dealing with senior worker.
• OTHER INFORMATIONS
• able to work on weekends / Public holiday.
• 5.5days/week

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.


Job Title: SAP Service Delivery Manager

Job Description: SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.



Pre-requisites requirement:

• Must have experience in managing SAP ERP AMS projects.
• Must be equipped with any SAP modules (with certifications) and deep knowledge in any modules, e.g. FICO, HCM, SD, MM, WM, PP, EWM, etc.
• Must have experience in supporting pre-sales. Able to engage and manage customer independently
• Must have experience in S/4HANA support
• Logical and structured thinking
• Motivated to learn new technology
• Cloud experience

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Working in tight deadlines and short notice is very common
• Readiness to learn and deliver additional modules

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

1、More than 5 years of international logistics experience

2、Familiar with the top five international shipping companies, booking and related experience

3、Familiar with China's import and export procedures

4、Good communication experience with China Customs

5、Familiar with the import and export procedures of goods in Japan, the United States, and Europe

6、Excellent oral and written skills in Chinese, English and Japanese

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Position: Customer Service Assistant Manager (Japanese Speaking) (Job ID: 19436)

• AWS + Variable Bonus
• Attractive Annual Leave
• Looking to enhance your Japanese Speaking skills

Company: Bank

Location: Raffles Place (Near MRT Station)

Job Description:

・Handling correspondence from HQ in Japan
・Ensure seamless support for members by offering tourist and local information and handling reservations.
・Deal directly with customers/members either by Telephone/Electronically.
・Respond promptly to customer/members inquiries.
・Handle and resolve customer complaints (obtain and evaluate all relevant information to handle inquiries and complaints)
・Provide updated information (Benefit/Membership plans) to customers.
・Carry out the Sales promotion by offering good and attractive privileges or information to the existing clients.
・Contribute towards increasing the number of merchants (merchant research) in Singapore.
・Maintain and improve the relationships with current merchants and establish the relationships with new merchants
・Contribute to increase sales by providing customer service work

Job Requirements:

・Minimum 1 year of experience in the Hospitality industry or Customer related job.
・Excellent interpersonal skills for superior customer service
・Intimate knowledge of the customer’s individual needs
・Well-versed in handling all necessary tourist arrangements
・Intermediate IT skills
・Proficient in negotiating and communicating effectively in both Japanese language and English language with Japanese-speaking clients and stakeholders.

Interested applicants please send your resume to Jing Ling with email subject header "Customer Service Assistant Manager (Japanese Speaking) (Job ID: 19436)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

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Please find Privacy Policy Agreement from the below link.
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Tan Jing Ling

EA Registration No: R24124404
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
Email: [email protected]

URL: www.pasona.com.sg

EA License No:90C4069

Work Location: Ang Mo Kio

Responsibilities:

• Work closely with the Project Manager to ensure that the project milestones are met
• Work closely with Pre-sales team to review design, scope and effort estimation for new opportunities
• Lead a team in the project to complete the required scope on-time.
• Lead the design and architecture of cloud solutions based on business requirements and best practices.
• Oversee the deployment of cloud services and applications
• Lead cloud infrastructure provisioning, configuration, and optimization efforts.
• Collaborate with cross-functional teams to integrate cloud solutions with existing systems and applications.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Drive initiatives to automate repetitive tasks and streamline cloud operations.
• Provide technical leadership and guidance to team members on cloud technologies, best practices, and emerging trends.
• Evaluate cloud service providers and technologies to determine the best fit for organizational needs.

Requirements:

• 10 years of experience in IT infrastructure management, with at least 8 years focused specifically on cloud technologies.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are preferred and may be required depending on the role.
• Experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments is essential. Proficient in cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of cloud architecture principles, including compute, storage, networking, and security concepts.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker) is a plus.
• Experience in leading a team of technical resources
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible, Puppet, or Chef.
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes. Experience in containerizing applications, managing container clusters, and optimizing containerized workloads.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups. Knowledge of network protocols, VPNs, and SD-WAN technologies.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The Sales Operations Manager include pre-case coordination, new business submissions, and policy support for Sales Consultants. The role demands case management experience with HNW clients, strong organizational skills, knowledge of underwriting requirements.

YOUR NEW JOB

• Provide sales & post-sales policy support to Sales Consultants.
• Prepare highlights, quotes, and insurer illustrations for Sales Consultants’ meetings.
• Ensure compliance with internal processes and proper documentation in the CRM.
• Coordinate pre-case tasks, including medical bookings, KYC documentation, and insurer applications.
• Manage new business submissions and collaborate with Sales Consultants until policy inception.
• Oversee monthly reporting to the bank.
• Address inquiries from internal and external stakeholders promptly.
• Perform occasional ad-hoc tasks within the Sales Operations Department as assigned.

WHAT IS NEEDED FROM YOU

• Minimum 3 years of case management experience with HNW clients.
• Strong knowledge of insurers’ underwriting requirements for efficient case submissions.
• Proficient in using different software/apps to generate insurer illustrations.
• Technical expertise and functional skills to perform at a high level.
• Strong interpersonal skills for engaging with internal and external stakeholders.
• Ability to meet tight deadlines and handle multiple tasks efficiently.
• Highly organized and proactive in managing cases and daily tasks.
• Meticulous, with a strong focus on accuracy and precision.
• Adaptable to change and able to manage uncertainties effectively.
• Excellent verbal and written communication skills.
• Proficient in written & spoken Chinese for effective external communication with clients & internal stakeholders

WHAT WILL MAKE YOU STAND OUT

• Experience in the insurance broking or insurance industry.
• Knowledge of the Singapore financial services market and UHNW needs
• Experience in the Private Banking Industry

FUNCTIONS:

• Provide back-office support and service on private banking and treasury operations.
• Process transactions, settlements, confirmation, statements, Corporate Actions and other routine jobs with adherence to risk control.
• Assist with UAT on new product or system enhancement.
• Prepare periodical reports and ad-hoc reports if required.
• Adhere to internal rules and procedures and comply with the regulatory rules.

PRINCIPAL RESPONSIBILITIES:

1. TRANSACTION PROCESS

• Check FX transaction (Spot, Forward, NDF) details and confirm in system.
• Check transaction details and confirm in system.
• Create new instruments for transactions.
• Process asset transfer: contact counterparties, custodians and input transactions in system.
• Check Pre-funding report.
• Daily update of securities MTM price, follow up valuation reports from counterparties.

2. SETTLEMENT PROCESS

• Process Treasury and PB settlements and check settlements interface status in system.
• Process securities instructions and monitor settlement status.
• Inform Treasury for trade settlement funding.
• Follow up fixing and settlements for structured products, e.g. DCI, SI and structured notes.

3. CORPORATE ACTION

• Daily check corporate action events in custodian system and inform RM.
• Follow up corporate action and reply to custodian bank.
• Process corporate action incomes/securities received.

4. RECONCILIATION AND DAILY REPORTS

• Daily check securities positions reconciliation.
• Daily check reconciliation reports: TA & Murex, TA & FCC.
• Daily check reports generated by system.

5. CONFIRMATION AND STATEMENT

• Prepare and check confirmations for equity, funds, income transactions, cash movement…etc.
• Process client confirmations.
• Prepare weekly confirmation tracer list and send tracer emails to RM.
• Verify and maintain client transaction documents, e.g. PSP, Term sheet, Confirmations.
• Verify documents signed and scan in systems.
• Prepare monthly statement list and print out monthly client statements.

6. SYSTEM TESTING AND UAT

• Assist in system enhancement and identify system bugs.
• System testing for new products.
• Annual SG BCP drill and HQ DR.
• MEPS annual DR

7. MONTHLY JOBS AND REPORTING

• Prepare KPI and Transaction volume reports…etc.
• Client fee checking and process: hold mail fee, account maintenance fee.
• Custodian fee checking and input GL in system.
• Prepare Regulatory reports or any ad hoc reports requested by regulators.

8. OTHERS

• Assist on inquiries from Marketing, Product team, Investment team, accounting...etc.
• Product program reviewing
• Annual review on procedures and working manuals.
• Investigation on Nostro breaks
• Perform periodic Self-inspection.
• Attend to internal and external auditors’ requests and queries.
• Process audit confirmations requests and prepare balance certificate requested by clients.
• Carry out any other duties as assigned by supervisor/HOD as and when required.

KEY COMPETENCIES:

• Relevant Treasury operation, transaction and CLS settlement experience in Private banking environment.
• Good processing knowledge of financial products: FX, FX Option, Swap, Equity, Funds, Bonds, Notes, Structured products...etc.
• Relevant experience in banking system (e.g. Murex, FCC, PB System, Swift, MEPS+, SGTR System).
• Derivatives Trade Reporting experience is required
• Good communication, interpersonal and organizational skills
• Good knowledge of Microsoft Office
• Knowledge of related regulations, Anti Money Laundering & Terrorist Financing, Customer Data Protection and Operational Risk issues.

• Assist to create good working environment and develop subordinates by identifying areas that needs training and action to support it
• Orientate and train employees so as to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual
• Ensure daily opening and closing duties in the outlet are properly executed
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method
• Maintain high level of customer service as per QSC standards
• Ensure overall store image is maintained and the brand is well represented at all times
• Monitor opening and closing duties of the outlet
• Communicate daily and act as liaison between operations staff and management
• Ensure that POS system is operational and accurate at all times
• Provide co-ordination and services for both kitchen and service
• NITEC/Diploma/Degree in Business/F&B Management/Hospitality/Tourism or equivalent
• At least 1 year(s) of similar working experiences
• Proficiency in MS Office application
• Excellent interpersonal and communication skills
• Positive attitude with ability to influence positively
• Able to work on weekends

Responsibilities

As a member of the Learning Operations & Innovation team, you will provide support in learning administration and training events management.

Key areas of responsibilities include:

1. Programme Delivery

• Administer training programmes, including publicising programmes, monitoring and managing course enrolments, coordinating logistical/ administrative requirements, and attending to programme enquiries.
• Provide onsite support for smooth execution of programmes, including simple troubleshooting support for technical/ logistical issues.
• Collaborate with relevant units for delivery of programmes.
• Administer post-programme matters, including preparing course evaluation reports, verifying invoices and payment, maintaining training records etc.

2. Learning Administration

• Collate data and information to monitor training curriculum effectiveness through the use of MS Excel and other tools.
• Maintain Total Learning Plan and prepare training reports.
• Facilitate and manage local and overseas training courses and conferences with external training providers and process withdrawals/ cancellation/ postponement (if any).

3. Learning Operations Metrics

• Support Team Leads to track and monitor the team’s adherence to Service Level Agreements (SLAs) and SOPs.
• Work with Finance Business Partners to provide accurate and timely budget checks on officers’ training records.

Requirements

• Preferably 3 to 4 years of relevant training management and administrative experiences
• Possess good writing and communication skills
• Familiar with the use of Microsoft Office applications
• Positive mindset, meticulous, result and customer oriented
• Experienced in managing multiple projects/tasks simultaneously
• Strong team player and ability to work independently
• Ability to work in a dynamic and fast paced office environment

Work Arrangement

• Contract Period: 12 months
• Location: Upper Pickering Street

EA License No.: 96C4864

Reg. No.: R22110485 SHANICE LIM XIN NI

The Executive, Operations Information System acts as a Data Analyst to lead data collection, data analysis, and data consolidation to provide key insights of the business in Singapore and Indonesia.

• Coordinating collection and consolidating of data
• Conduct data cleaning and vetting, check and verify data to ensure data input is accurate
• Apply analytical, statistical and operational research knowledge to transform data into insights to facilitate decision making.
• Prepare daily, weekly and monthly reports
• Report critical issues observed through information analysis
• Troubleshooting, researching and fixing issues
• To look into continuous improvement of data and business processes to improve efficiency and productivity
• Understanding internal department (civil, machinery, warehouse, workshop etc.) user needs and build, maintain and optimize systems & process together through the data acquired
• Other duties as assigned

Requirements:

• Degree in Business Management, Civil Engineering, Data Science, Information Technology, Information System
• At least 1 year of related experience
• Knowledge in Data Collection, Data Processing, Data Query
• Knowledge of statistical methods and techniques.
• Familiar with Microsoft Excel, Word, PowerPoint, MSSQL, PowerBI

• Events on-site coordination and execution (both in-person and virtual events)
• Events management and operations
• Events logistics set-up, preparation, and tear-down
• Client management, event facilitation, and briefing
• Recruiting, training, and management of a team of facilitators
• Events logistics planning, inventory management, stock-check, and equipment maintenance
• Developing and testing new games, creative workshops, and experiences
• Administrative duties and other matters required

Job Requirements:

• Fresh graduates are welcome to apply
• At least 1 year of relevant event experience preferred
• Outgoing and Sporty personality (love interacting with clients, coordinating events, client briefings, and set up and tear-down activity equipment)
• Strong work ethic, responsible, meticulous, and a problem-solver
• Able to handle a hands-on working environment (involves physical work, conducting outdoor events under the sun, event set-up and tear-down, maintaining equipment, etc)
• Proficient in using software such as Microsoft Office, Google Docs, Google Slides, Google Sheets, Zoom, etc)
• REQUIRED: Class 3 Driver’s License (Auto or Manual) (You will be required to drive our company vans)

Why Join Us:

• Join our fun and dynamic team to build the brand with us!
• Great learning opportunities (everything from client management, event execution, operations, logistics planning and execution, facilitator training and management, etc)
• Great career progression (if you perform well, you might be heading a team of operations executives more quickly than usual)
• Great working environment with capable people, merit-based systems, and nurturing culture
• Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company

Benefits:

• Salary Range: SGD 2500 to SGD 3500 per month depending on qualifications & experience
• Performance bonus and incentives
• Medical, dental, and wellness benefits
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• Work in a fast-growing company and deliver real-world impact
• International and collaborative team
• Regular team bonding gatherings, outings, and year-end party to have fun with each other
• Company Incentive Trips
• Snacks, coffee, and drinks, in the office

A premium childcare centre looking for a Marketing & Operations Executive.

Job Descriptions:

- Responsible for the childcare centre enrolments

- Operations and administration of the childcare

- Posting on the company's social media regularly

- Communicate and liase with parents

- Creating EDM for the company using Canva, Photoshop and other video editing software

- All other assigned admin and ops duties in the childcare centre

Requirements:

- Able to do design for social media posting

- Minimum a poly diploma graduate

- Able to work as a team

- Love children

- Well-groomed

- Able to work half day on Saturdays morning

Pls send your resume to [email protected] or whatsapp to 98191940.

The Senior HR Operations Specialist will report to the Head of HR and be an integral member of the HR Team to effectively support the manufacturing site in day to day HR operational matters. He/she will provide HR services including but not limited to HR administrative support, recruitment, payroll, employee welfare benefits management, employee relations and retention as well as support training and development, performance and talent management, and employee engagement initiatives. The Senior HR Operations Specialist will support the roll out of HR initiatives for continuous improvement of employee engagement to meet business strategies. He/she will be actively working with other members in the HR Operations team in close collaboration with HR Business partner, business stakeholders, HR Center of Expertise team (ie TA, L&D) as well as the Global HR Shared Services team.He/she will provide HR services including but not limited to payroll, training and development, performance and talent management, recruitment, employee relations and retention and HR administrative support and reporting matters. The “Senior HR Operations Specialist” will support the roll out of HR initiatives for continuous improvement of employee engagement to meet business strategies.

Your Responsibilities

• Support the smooth running of day-to-day HR operations at the manufacturing site in adherence to local labor and statutory laws, relevant HR policies and procedures
• Provide operational HR support related to recruitment, new hire onboarding, off-boarding, payroll, employee welfare benefits, HR administrative support, training and development, performance and talent management
• Contribute to the development, roll-out and monitoring of HR policies/ programs and employee engagement initiatives in compliance with company’s values and behavioral standards
• Support employees in consultative guidance on HR policies, practices and employee relations matters
• Ensure monthly payroll reports are submitted to local payroll vendor and Finance team in accurate and timely manner
• Support recruitment activities as assigned by Senior HR Operations Specialist to ensure that recruitment needs are met in accordance with organizational manpower plan
• Assist with recruiting events such as career/job fairs as well attend recruiting events (ie. industry talks at universities/colleges) and industry conferences
• Maintain and build effective relationship with employees, internal and external key stakeholders and provide reliable HR service delivery
• First point of contact for employee relations matters while working closely with the Senior HR Operations Specialist on investigation, resolving and mediating employee concerns, grievances or disputes
• Support preparation and submission of monthly, yearly and ad hoc HR Management reports and internal/external HR related surveys
• Ensure HR data integrity and accuracy of data and records in HR databases (SAP, SuccessFactors, e-Leave Management System, Employee Master Data) and HR admin processes (personnel files, work pass application/renewal, etc)
• Support and evaluate continuous improvement of innovative HR process, policies and strategies
• Support HR initiatives and HR projects in collaboration with other HR Team members

Your Profile

• Diploma or Bachelor Degree in Business Administration, Human Resources Management or equivalent
• At least 6 years of work experience in day to day HR operations, recruitment, payroll, employee relations, performance and talent management etc.
• Experience working in manufacturing operations environment is preferred
• Proven track record of meeting and exceeding expectations in a results-measured environment delivering effective stakeholder management and outstanding customer service
• Experience working with SAP HCM, payroll or other data management systems is an added advantage
• Strong knowledge and experience in local employment laws and current HR practices/trends
• Strong critical thinking aptitude, constant learning, self-motivation and discipline are a must
• Results driven individual that demonstrates analytical thinking, problem solving skills, innovation and flexibility in managing ambiguous situations.
• Excellent collaboration, communication and interpersonal skills with the ability to build rapport and to work effectively across all levels in a dynamic and fast growing environment with a strong focus on personal accountability, strong work ethic and integrity
• Ability to handle sensitive situations and confidential information with discretion and sound judgement
• Prior experience in start-up environment will be an added advantage

What we offer

• being encouraged to think and act entrepreneurially
• working in global teams and projects
• developing yourself professionally

Company Overview:

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news, and analysis, as well as trading and risk management services within a comprehensive user-centric Fintech ecosystem. Serving more than three million users globally, Mitrade is accessible via various platforms such as mobile (iOS and Android), desktop applications, and web browsers.

Role Summary:

Client Money Operations Officer ensures efficient and compliant processing of client fund transactions. The role will include reviewing documentation for regulatory compliance, processing deposits and withdrawals, reconciling records, and maintaining accurate transaction data.

Strong attention to detail and effective communication are essential for problem-solving and collaboration within the team.

If you have a passion for innovation, teamwork and possess a growth mindset, we invite you to join us in shaping the future of digital finance! ️

What would be your responsibilities:

• Conduct routine review and verification of client-submitted documents to validate the source of funds and ensure compliance with regulatory requirements, particularly Anti-Money Laundering (AML) obligations.
• Assist in maintaining accurate records of client documentation and verification processes in the company's database or CRM system.
• Process client funds deposits and withdrawals in an efficient and accurate manner.
• Collaborate with external payment service providers to resolve any issues related to client fund transfers.
• Assist in reconciliations between internal brokerage records and external payment service provider records, identifying and reporting any discrepancies.
• Support liquidity management efforts to optimize funds allocation with payment service providers and internal bank accounts.

What we require from you:

• Diploma or Bachelor's degree in Finance, Accounting/Business Administration/Economics, or a related field is preferred.
• Min 1 year of experience in Operations/Compliance/Client services or similar role would be required. Candidates with no prior experience are welcome to apply.
• Analytical mindset and problem-solving skills to identify and report discrepancies or issues would be highly advantageous.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Proficient in English and Mandarin (to work with stakeholders who converse only in Mandarin).

Mitrade is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. We seek analytical thinkers and executors with a data-driven approach, capable of managing complex multi-stakeholder projects and adapting to technological advancements.

What You Can Look Forward To:

• Competitive compensation package.
• Career growth and personal development within a growing global organization.
• A flat organizational structure that values collaboration and transparency.

Fulfilship is a growing e-commerce fulfilment company.

Our mission is to help SME grow and scale both domestically and internationally.

Roles & Responsibilities

-Oversees a company's operational workflow, inventory, equipment and people.

-Resolve operational issues and disputes promptly or prevent it from even happening.

-Maintain constant communication with managers, staffs and merchants to ensure proper operations of the company with brief summary to the Management.

-Submit proposals or suggestions with supporting back up examples which can improve the workflow and increase profit margins within the organisation.

-Develop, implement and maintain quality assurance protocols, which include a proper onboarding documentation process for all departments (Operational Handbook).

-Increase the efficiency of existing processes and procedures to enhance the company's internal capacity.

-Overall responsible for the daily operations, including physical operations - receiving, storing, picking, packing, inventory management and worker/shift management.

-Meet warehouse operational SLA's by general management, problem-solving and employee coaching/training.

-On-site coordination with operation backend teams to ensure operational efficiency, safety and accuracy.

-Analysis of the data reports to identify performance bottlenecks and improve the performance.

-Continuously improve the throughout and attain a sustainable level of delivery performance improvement.

Benefits

# 10 days Annual Leave.

# Team Bonus/es.

# Condusive working environment.

Working Hours

Mondays to Fridays (9:00 am to 6:00 pm).

Saturdays: (9:00 to 1:00 pm).

Excluding Sundays and Public Holidays.

Easily accessible: 3 bus stops away from Joo Koon MRT Station/Bus-Interchange.

• Great Working Environment With Family-like Culture
• Great Exposure and Learning
• Great Mentorship and Dynamic Team
• Events Facilitation and Client Interaction
• Events Set Up, Tear Down
• Manage Event Logistics and Operations
• Maintenance of Equipment and Logistics
• Customer Feedback
• Games Development

Requirements

• Minimum of 3 months commitment
• 6-day per week work arrangement
• Strong verbal communication skills and love speaking to crowds
• Outgoing, people-oriented, positive attitude, and great customer service
• Comfortable with physically demanding job scope; sporty
• Proficient with basic digital tools (e.g. Google Suites, Zoom, Google Meets, etc)
• No prior experience is required
• Class 3/3A driver’s license (not required but preferred)
• Students and Fresh Graduates are all welcome to apply

Benefits

• Competitive salary and benefits: SGD 800 to SGD 1200 / month (depending on experience and qualifications)
• Great learning opportunities
• Supportive and fun working environment with a nurturing culture
• Training and mentorship are provided
• International and collaborative team
• Work in a fast-growing company and deliver real-world impact
• Regular team bonding gatherings, outings, and year-end parties to have fun with each other
• Snacks, coffee, and drinks, in the office

Responsibilities:

• Assist the Operations Manager to oversee the daily operations including managing team KPI results.
• Supervise field resource work progress daily whereby ensuring jobs completion and closed timely.
• Take ownership and lead team leads including process and workflow design, service operations and field service resource management.
• Drives Internal Team and Contractual Service Level Management targets, recovery and improvement plans.
• Provide leadership guidance on service delivery process in accordance to service contract and deliverables.
• Ensure service quality in all aspects of service delivery, including customer satisfaction and team morale.
• Manage team's RACI, roles and responsibilities, workload, training roadmap.
• Manage internal resources and external partners workers including service quality and performance against targets.
• Conduct regular operational reviews with service team or team member in identifying issues and tracking till resolution.
• Provide assistance and advise field resources including handling of escalation cases.
• Manages work related escalations with client and internal stakeholders when required.
• Prepare operation reports and share analysis findings with customers.
• Understand customers’ requirements and needs. Build strong relationships with customers.
• To participate in work meetings with management team and external customer team.

Requirement:

• Min 3 years of related experience in corporate envinroment
• Experience in managing end user support envinroment
• Strong leadership and management skills
• Excellent problem-solving skills
• Strong communication

other information:

• Working location: Raffles Place

Key Responsibilities

Warehouse Operations

• Supervise and coordinate the daily activities of warehouse staff, including receiving, storing, and dispatching goods.
• Monitor warehouse performance metrics to ensure operational efficiency and accuracy.
• Develop and implement workflow processes to optimise storage space and streamline operations.

Inventory Management

• Maintain accurate inventory records using warehouse management systems (WMS).
• Conduct regular stock checks and audits to prevent discrepancies.
• Manage stock replenishment, ensuring adequate inventory levels are maintained.

Logistics Coordination

• Coordinate with logistics providers for inbound and outbound shipments.
• Prepare and verify shipping documentation, including delivery orders and invoices.
• Track shipments to ensure timely and accurate delivery.

Compliance and Safety

• Enforce adherence to workplace safety standards and ensure compliance with company policies.
• Conduct safety inspections and recommend improvements to minimise risks.
• Ensure proper handling, labelling, and storage of goods to prevent damage.

Team Leadership

• Train and mentor warehouse staff to enhance skills and productivity.
• Delegate tasks effectively and provide guidance to ensure operational targets are met.
• Foster a positive and collaborative working environment.

Job Description

Conduct fuel farm operations
• Perform fuel quality checks before commencement of operations
• Perform circulation and draw fuel samples for scheduled testing
• Perform loading and unloading of fuel
• Record fuel transactions
• Perform daily top up of refueller

Conduct fuel bridger and aviation specialised vehicle (ASV) operations
• Perform aircraft defuelling and refuelling
• Operate fuel bridger and aviation specialised vehicles (ASV)

Perform maintenance operations
• Perform daily inspection and functional checks on GFE/GFP
• Monitor Government Furnished Equipment and Government Furnished Property for scheduled preventive maintenance
• Perform maintenance on in-house equipment, facilities and vehicles in adherence to Standard Operating Procedures (SOPs) and Work Instructions (WI)
• Perform housekeeping within the work premises
• Perform stocktake of all Government Furnished Equipments (GFE), Government Furnished Property (GFPs) and in-house equipment

Ensure operational excellence and compliance with quality and safety standards
• Perform operations based on quality, environmental, occupational, health, security and safety standards
• Attend daily briefings including safety/operational briefings and toolbox meeting
• Prepare quality and safety reports and raise any QHSSE lapses at work site or during operations
• Participate in audits as required
• Comply with regulatory requirements of operations site
• Participate in Emergency and Oil Spill Exercise
• Comply with data governance policies

Manage customer experience and relationships
• Perform the day-to-day operations of shift according to customer and contractual requirements

Contribute to continuous improvement
• Participate in digitisation roadmaps of business unit

Manage people, finance and organisational development
• Participate in on-the-job and required regulated training for qualification maintenance
• Monitor and submit documentation for security clearance
• Perform OT/Call Out assignment

Job Requirements

• NITEC and 5 years of experience preferred
• Class 4 and/or Class 5 Driving License and/or Forklift License
• Prior experience with Aviation industry preferred
• Ability to use Apps and have cybersecurity awareness

Job Description:

• Lead the Technician and service staffs ensuring that they carry out their duties according to the SOPs
• Co-ordinate and supervise maintenance activities to ensure smooth running of building facilities, Building Automation System (BAS) / Building Management System (BMS), M&E services and other backend facilities
• Supervise and liaise with term contractors to ensure proper implementation of contracts in relation to facility management
• Develop and implement procedures, maintenance programme as well as performance measures to ensure timely, budget and quality delivery
• Assist the management in the planning and execution of energy saving and preventive maintenance programme
• Co-ordinate tenancy fitting out works and asset enhancement initiative when required
• Ensure all facilities are maintained and managed in full compliance with all statutory requirements and by-laws
• Plan and prose energy initiatives to implementation of energy management works
• Assist the Operation Manager in preparing operations budget and keep track of expenditure

Requirements:

• Min a Diploma in Building Management
• 2 years’ of experience in managing a shopping mall/retail
• Strong knowledge in Building Automation System (BAS) / Building Management System (BMS)
• Strong verbal and written communication abilities in English
• Good interpersonal skills and a team player
• Process good leadership
• Highly detail oriented and organized in work

Interested applicants who wish to apply for the advertised position, please click APPLY NOW. We regret to inform that only shortlisted candidates will be notified.

Key Responsibilities:

• Leading and manage the day-to-day operations and deployment of security personnel to the sites as allocated.
• To take the lead in manpower planning for individual sites as assigned not limiting to manpower forecasting and planning for all permanent and relief security personnel.
• Conduct on the job training for sites as per requirement to new hires and conduct refresher courses as and when required. For instance, safety briefing, traffic management control.
• Coordinate with the management team and work client's management team to ensure customer satisfaction.
• Able to carry out investigations and write incident reports
• Make rounds and checks on various sites to ensure security personnel are carrying out their duties accordingly and meet up with clients to get feedback on a weekly basis.
• Attend weekly/monthly meetings with clients and contribute towards performance improvement plan in the security industry and to provide better services to clients.
• Submission of reports on a weekly basis.

Requirements:

• Possess good interpersonal skills and to work as a team including security personnel.
• Able to meet tight deadlines and meet custommer expectations promptly
• Competent in computer skills and common applications (Office, Excel, PowerPoint & Word
• At least 1 year experience in handling operations