Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

An award-winning full service law firm, Allen & Gledhill LLP has been providing legal services to premier clients since 1902. One of the largest law firms in Singapore, Allen & Gledhill counts among its clients some of the most well-known local and multinational companies and financial institutions. We have positions for highly motivated and committed individuals to join our Firm:

Job Responsibilities:

• Leads the IS Service Desk team to provide the following services to the Firm:
• Provide first and second level technical support for end users to resolve system (desktops, laptops, printers, smart phones), application, network and other IT related issues
• Manage service requests and incident management processes to meet IT service quality SLAs
• Work with site support to facilitate meeting room setup
• Ensure standard ITIL based service delivery processes are adhered to and manage problem management processes to ensure root cause analysis and problem resolution workflows are executed when required
• Analyse recurring issues to recommend and implement long term solutions. Identify opportunities to improve, optimize and automate current workflows and services
• Collaborate with Applications, Infrastructure and Security teams to resolve cross-functional issues as well as to evaluate new technologies
• Act as a technology evangelist to provide awareness and training to users on adoption of new technologies and initiatives, including creating user guides and training materials
• Perform other duties and responsibilities as assigned

Job Requirements:

• Degree in Information Technology or its equivalent
• At least 10 years of relevant working experience in the IT industry with strong customer focused support mindset and experience in leading a team
• Experience with IT service management tools, incident tracking and prioritisation
• Independent and proactive with good attention to detail, troubleshooting and technical ability
• Good written and verbal communication
• ITIL certification level 2 would be an advantage

Technical Knowledge

• Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection
• Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts such as Active Directory, Zero Trust, etc
• Management of SCCM & 3rd party patching console
• Management of Anti-Virus protection console
• Online collaboration tools (MS Teams, Cisco Jabber, WebEx, Zoom, etc.)
• Good knowledge with of Legal Technology products and platforms such as Litera, iManage, Elite 3E, etc will be added advantage

We regret to inform that only shortlisted candidates will be notified.

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

We’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems.

Key Responsibilities:

• Act as the single point of contact (SPOC) for all service delivery matters, including meetings, timelines, and service performance.
• Manage end-to-end service delivery by coordinating with cross-functional teams (Infrastructure, Security, and others) to ensure timely and efficient implementation.
• Oversee critical tasks, including system designs, change requests, equipment procurement, and documentation updates.
• Ensure compliance with government cybersecurity standards and manage risks by identifying issues and proposing mitigation measures.
• Lead monthly service reviews, progress updates, and ensure proper inventory and documentation of all hardware/software.
• Collaborate with vendors, internal teams, and public agencies to troubleshoot and resolve issues efficiently.

Candidate Requirements:

• 5+ years of experience in ICT service delivery, preferably in government or public sector environments.
• Hands-on experience with cloud solutions (e.g., AWS, Azure, GCP) and network infrastructure.
• Proven ability to manage large-scale ICT services and multi-stakeholder environments.
• Strong leadership, communication, and stakeholder management skills.
• Familiarity with service management processes and tools (e.g., JIRA, ITSM platforms).

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Job Description

1. Lead the Customer Service Department on daily operational matters.

2. Lead & assist front counter walk in enquires & registration.

3. Lead & assist online and phone in registrations.

3. Any other administrative duties within the customer service department.

Job Requirements

1. At least Degree & above.

2. At least 10 years of customer service or front line service work experience.

3. Microsoft NAV Navision work experience is an added advantage.

4. 5 days work week including weekends (2 weekdays off).

5. Work Location will be located at one of the locations: 1) Hillview Terrace, 2)Tuas, 3) Macpherson or 4) Woodlands.

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Our client is actively searching for a Manager, (Building Operations/ WSHO), Estates to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The incumbent will manage the day-to-day operations and maintenance of the campus, all aspects of building, workplace safety and fire safety, improvement projects which entail feasibility studies, budgeting, project management, procurement, regulatory compliance and design review, quality assurance and timely delivery for successful handover. The incumbent will drive initiatives to enhance effectiveness and efficiency of divisional policies, system and processes to support the operations and services of the University in its current campuses and the new Campus.

The responsibilities of this role are:

• Develop, review and update Environment, Health and Safety (EHS) policies and related documents in the safety management system. Formulate and administer comprehensive Risk Management and review safe work procedures.
• Enforce safety rules & regulations to ensure good and safe work environment. Conduct regular safety inspections, recommend control measures, monitor and improve WSH performance.
• Conduct and facilitate monthly safety committee meetings, coordinate and organise campaigns, trainings and WSH activities to enhance safety awareness and knowledge.
• Conduct incident and accident investigations and recommend corrective / preventive actions.
• Advise the division on matters pertaining to EHS issues and the application of licenses and liaise with the relevant authority for license and permit issues.
• Conduct and coordinate fire drills and the formation of CERTs and obtain Fire Certificate in compliance to Fire Safety Act & Regulation.
• Audit, inspect and test all fire alarm and protection systems to ensure compliance to Fire Safety Act & Regulation.
• Collate and prepare WSH reports for reporting and presentation to the HOD.
• Develop, implement, review, update emergency preparedness & response programs and procedures to protect lives and organisation assets.
• Responsible for all aspects of facility management and maintenance activities, addition/alterations, upgrading/refurbishment works to the estate that includes building services, Mechanical & Electrical (M&E) systems, security system, housekeeping, security services, horticultural, general logistics and regulatory requirements.
• Manage service providers deployed at the estate and ensure they maintain appropriate quality standards, adhere to maintenance work order executions, preventive maintenance compliance, timely delivery, facility resource management and inventory control.
• Ensure that service providers carry out works with the necessary risk assessments and safety work procedures in place to manage works and project risks.
• Obtain stakeholders’ requirements to plan and review space programme for the development of campus, buildings and facilities to support University's academic, administrative and student activities.
• Any other duties as assigned from time to time.

The ideal candidate will need to have the following qualities and experience:

• MOM registered WSH Officer and qualified Fire Safety Manager.
• Minimum 8 years of relevant working experience as a WSHO and FSM, preferably in the tertiary education environment with recognised Degree / Diploma, preferably occupational safety and/or environmental health or related fields.
• Familiar with local regulatory requirements related to workplace safety and health, and all other aspects of safety.
• Possess ISO and OHSAS knowledge and implementation. Certificates in QEHS Internal Auditing (ISO 9001, ISO 140001, OHSAS 18001) will be significantly favoured.
• Proven track record in managing functions such as policy, planning and project management.
• Self-driven, resourceful team player with good analytical, communication, writing and interpersonal and change management skills.
• Proficiency in MS Office applications, relevant Singapore Standards, Codes of Practices, and regulatory guidelines.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

Job Requirements

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Summary:

Under the supervision of General Manager, the Operations Manager oversees pest management operations. He is expected to manage multiple sites or projects concurrently as assigned. He is responsible for the overall planning, deployment and management of resources of the assigned projects. He is to ensure that a ll project deliverables and customers’ expectations are met and fulfilled.

Key Responsibilities:

Plan. Pest Management Operations

• Collaborate with the teams in the management of contracts/projects.
• Attend client briefings/meetings to establish expectations, KPIs, service level agreements and related work processes.
• Conduct detailed site assessments to determine actual scope of work onsite and associated risks and challenges.
• Plan the requirements for manpower, materials, tools and equipment as well as supervision for the site.
• Establish action plans to enhance the effectiveness of pest management operations.
• Plan work schedules of teams to ensure pest management work is carried out effectively.

Executive Pest Management Services

• Communicate roles & responsibilities and performance expectations to Supervisors in charge of the site/project.
• Review site operations to track progress and allocate resources effectively.
• Undertake site visits to resolve onsite challenges that may impact scope of work or achievement of service deliverables.
• Submission of Monthly reports before the due date.

Manage safety of Pest Management Services

• Enforce workplace safety and health (WSH) regulations.
• Assess the risks associated with pest management work on site and establish safety procedures, protocols and guidelines.

Manage teams and incidents

• Manage capability development of staff. Analyze and manage incidents and emergencies at work site. Manage and report work-related incident and emergency investigations.

Others

• Participate in tender interviews, customer’s meetings and/or marketing presentations to potential clients to showcase technical capability and experience.
• Attend to other duties as may be assigned from time to time.

Objectives of this role

• Lead the planning and execution of an event, keeping in mind the role of a banquet manager
• Stand by the vision and ethos of the company, while planning any event
• Liaise with the banquet sales manager and director at all times
• Devise actionable plans to stay under budget
• Adhere strictly to the schedules and timelines as a banquet event manager

Responsibilities

• Plan the number of waiters, servers and other staff required as the director of banquets
• Monitor the placement of tables, décor, chairs and cutlery of an event, as per the theme and standards that are pre-defined
• Ensure that the documentation of the schedule and timelines are in place
• Collaborate with the chef and brief them on the various meal courses
• Negotiate with various vendors and train the banqueting assistants to do the same
• Adhere to local laws and regulations while executing the banquet manager's responsibilities

Required skills and qualifications

• Prior experience working as a banquet manager, assistant banquet manager, or in the hotel industry
• Certificate or diploma in catering, hospitality or a similar discipline
• In-depth understanding of the hospitality industry and its common practices
• Impeccable decision-making skills and the ability to work long hours
• Able to work on public holidays or weekend.

Preferred skills and qualifications

• Bachelor’s degree in catering or hospitality
• Knowledge of common catering management software
• Outstanding negotiation and organisational skills

The Executive will be responsible for overseeing the operations of assigned departments and managing resources to ensure an efficient, personalized service in a pleasant and comfortable environment. Plan, implement and support the hospital’s daily operational functions, including special projects.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Work closely and support assigned Clinical Departments in the development and operational management of new/ existing clinical services and patient-centric work processes across the care continuum.

2. Work closely and support the assigned Clinical Departments in business, financial, operational and manpower planning in achieving department and organisation targets. This would include, but not limited to, developing and carrying out business plan in conjunction with Clinical HOD to ensure goals are reached.

3. Work closely with Clinical HOD and Operation HOD to raise the profile and image of the department and its doctors.

4. Work closely with Clinical HOD on regular review of Clinical Department/ service line performance indicators (i.e. Balance Score Card, Financial Performance ) and ensure optimum utilization of resources.

5. Work closely with stakeholders on the purchase of medical equipment / equipment to support clinical services of the department.

6. Support in data management and analysis of performance indicators.

(B) GENERAL

1. Be a leader in embracing change.
2. Align the department's goals with the business goals of the hospital.
3. Support all corporate activities.
4. Foster continuous improvement as our way of life by encouraging staff efforts at improving processes to achieve operational excellence.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Basic degree.
• 1-3 years in service industry/ health-care related areas. Fresh graduates or candidates with less experience may be considered for the position of Executive.
• Knowledge of hospital operations.
• Possess positive attitude, initiative and keenness to learn.
• Possess strong analytical, good interpersonal and communication skills.

(B) SPECIALISED TRAINING

• Knowledge of computer software.
• Knowledge of statistics.

You will be part of a team setup dedicated to our customer. You are responsible to manage an operational team to deliver cost effective operations whilst achieving the expected Key Performance Indicator (KPI) performance. You will also act as the primary interface with the customer and to constantly strive to improve what we do from both a cost and service perspective.

Responsibilities:

• In charge of delivery operations regarding fleet recruitment, performance & infrastructure and live operations.
• Perform ad-hoc duties assigned by management
• In charge of delivery operations regarding fleet recruitment, performance & infrastructure and live operations
• Proactively follow up to resolve issues and conflicts when necessary
• Ensure that Logistics services are delivered in accordance to Company’s rules and international laws and regulations
• Communicate and ensure that stakeholders’ expectations are well managed
• Coach and develop team members to achieve desired goals and results
• Promote and adopt safe workplace culture and practices within Department and with Logistics Providers

Requirements:

• Should have Class 3 drivers licence

Plan, coordinate, execute and manages the general cleaning, dishwashing and plate collecting process, monitoring cleaning logistics and supervising other plate collectors/dishwashers
Develop and manage positive relationships with client
Attending meetings with Clients and gathering feedback from stakeholders
Review work orders and ensure work assignments are done
Conduct regular On-Job-Training to ensure employees are clear of operations protocol.
Review and Make Suggestions to enhance service excellence and other operations matters
Report to the Operations Director
Any other administration/operation duties may be assigned on ad hoc basis.

Responsibilities:

• Manage door-door operational management for inter-region transport lanes, ensuring consistent product availability and the highest levels of customer experience
• Lead process improvement projects leveraging PM methodologies like Six Sigma, FPX, etc., to drive reliability and or cost efficiency for inter-regional transport moves
• Ability to present performance metrics and project charters/updates to various levels of management
• Responsible for coordination, track & trace, and exception management for segment inter-region transportation lanes
• Lead/participate in operational vendor management meetings (business reviews, reporting on operational vendor performance) and lead day-to-day tactical relationships with the vendors
• As required, partner with distribution Centre’s and manufacturing facilities to coordinate and manage freight on inter-regional lanes
• Partner with Quality team to ensure that transport operations are managed within the appropriate quality framework
• Primary point of contact for sites and logistics providers to communicate issues affecting shipment flows, including but not limited to missing documentation, freight delays, quality events, and shipping receiving delays
• Perform ad-hoc operational analytics to drive day-to-day business efficiencies
• Lead operational activities to support global bids for various inter-region transport moves; including requirements, baseline validation, and lane implementation to pre-established metrics
• Provide support for event management in other geographical regions based on the criticality of issues

Leadership:

• Connect: forge internal collaboration across the supply chain and cultivate external relationships and partnerships
• Deliver: Empower people to act with speed, agility, accountability
• Shape: Challenge the status quo, lead, and adapt to change
• Lead: Encourage others to engage in transparent & constructive conversations, contributing to high-performing teams

Duties & Responsibilities:

• Point-of-contact for any incident involving security; investigate, preparation of reports, take follow-up action
• Train & supervise officers & ensure that they adhere to company’s procedures & SOP
• Identify chronic operational & security issues & ensure they are managed appropriately
• Seek continuous improvement in operation & administration processes
• Contribute to short & long-term organizational planning & strategy
• Build good relationships with clients & other stakeholders
• Ensure delivery of monthly reports to customers
• Supervise & coach supervisors in handling incidents & managing their team of security officers
• Identifying the trainings needs
• Build, administer & fine-tune processes to ensure compliance

Requirements:

• Minimum GCE 'O' level
• At least 1 years of security industry working experience as operations role
• Possess PLRD Licence will be advantageous
• Relevant experience in a uniform organization will be advantageous
• Strong ability in supervising day to day security operations as well as incident management
• Good interpersonal skills & in written communication with internal / external stakeholders
• Good in basic MS softwares

The assistant Operations Manager is involved in the day-to-day operations of the production operations and maintains safety standards and procedures. He/She is involved in the analysis and monitoring of operational data to ensure potential problems are averted. He/She also oversees the implementation of workflow improvements that may enhance customers' satisfaction, as well as optimise the use of the organisation's resources.The assistant Operations Manager also required to analyse operational data to help improve inefficiencies and to predict operational problems.The assistant Operations Manager is a good communicator and has good negotiation skills. He/She has strong problem solving and analytical skills and may be required to work irregular hours.~ Design restaurant concepts.
~ Develop a risk management framework, policy and process.
~ Develop and establish financial budget and plans.
~ Develop and maintain business continuity strategies, policies and guidelines.
~ Develop managers and high potential employees through organisational talent capability review.
~ Develop service recovery framework.
~ Drive service quality and customer satisfaction.
~ Establish and maintain strategic business partner relationships.
~ Establish business continuity processes.
~ Establish business strategies for the business function.
~ Establish operational plans for the business function.
~ Facilitate innovation and lead managers to manage change.
~ Facilitate innovation process within the organisation.
~ Lead managers to develop organisational and governance strategies.
~ Manage compliance with material hygiene policies and procedures.
~ Manage revenue management.
~ Oversee cost controlling and material purchasing activity.
~ Plan and develop menus for food service establishments.
~ Provide leadership during crisis situations.
~ Strategise service operations.

2. SKILLS
Basic microsoft