• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• Promote our School's courses and products
• Execution of Internal / External Marketing Campaign
• Administers policies and procedures relating to daily operations of the centres
• Provide admin support to ensure smooth running of the centres
• Adhoc duties
• Strong interest in customer service and relationship-building
• Must be able to work shift and during both weekends
• Must be fluent in spoken and written English
• Able to work under pressure and in a fast-paced environment
• Self-driven, energetic, and able to work well in a team
• Must be able to work shift and during both weekends
• Remuneration will be dependant on background and past experiece of applicant

Job Posting: Operations Manager/ Spa Manager

Position: Operations Manager
Location: Bedok North, Singapore
Salary Range: SGD 5,000 to SGD 8,000 (based on experience and qualifications)
Work Type: Full-time

About Us:
TGK Beauty is a premier beauty salon specializing in facial treatments, waxing, hair spa services, and wellness massages. We are committed to providing our clients with top-notch services in a serene and professional environment.

Key Responsibilities:

• Manage day-to-day operations of the beauty spa to ensure smooth and efficient functioning.
• Supervise and lead a team of beauty professionals, ensuring high service standards and team collaboration.
• Develop and implement marketing strategies, including digital marketing campaigns, to enhance brand presence and attract new clients.
• Conduct live streaming sessions on social media platforms to promote services, engage with customers, and build brand awareness.
• Maintain inventory, oversee scheduling, and ensure compliance with safety and hygiene standards.
• Foster excellent customer relationships, addressing client feedback and ensuring a positive experience.

Requirements:

• Minimum of 3 years of experience in managing a beauty spa that offers facial treatments, waxing, and hair spa services.
• Proven expertise in conducting live streaming and utilizing social media for marketing purposes.
• Strong knowledge of digital marketing tools and strategies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple responsibilities.

Benefits:

• Competitive salary commensurate with experience.
• Opportunity to work with a dedicated team in a growing beauty salon.
• Career development opportunities.

How to Apply:
Interested candidates are invited to send their updated resume through job portal

The Executive will be responsible for overseeing the operations of assigned departments and managing resources to ensure an efficient, personalized service in a pleasant and comfortable environment. Plan, implement and support the hospital’s daily operational functions, including special projects.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Work closely and support assigned Clinical Departments in the development and operational management of new/ existing clinical services and patient-centric work processes across the care continuum.

2. Work closely and support the assigned Clinical Departments in business, financial, operational and manpower planning in achieving department and organisation targets. This would include, but not limited to, developing and carrying out business plan in conjunction with Clinical HOD to ensure goals are reached.

3. Work closely with Clinical HOD and Operation HOD to raise the profile and image of the department and its doctors.

4. Work closely with Clinical HOD on regular review of Clinical Department/ service line performance indicators (i.e. Balance Score Card, Financial Performance ) and ensure optimum utilization of resources.

5. Work closely with stakeholders on the purchase of medical equipment / equipment to support clinical services of the department.

6. Support in data management and analysis of performance indicators.

(B) GENERAL

1. Be a leader in embracing change.
2. Align the department's goals with the business goals of the hospital.
3. Support all corporate activities.
4. Foster continuous improvement as our way of life by encouraging staff efforts at improving processes to achieve operational excellence.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Basic degree.
• 1-3 years in service industry/ health-care related areas. Fresh graduates or candidates with less experience may be considered for the position of Executive.
• Knowledge of hospital operations.
• Possess positive attitude, initiative and keenness to learn.
• Possess strong analytical, good interpersonal and communication skills.

(B) SPECIALISED TRAINING

• Knowledge of computer software.
• Knowledge of statistics.

3M Authorised Distributor with more than 30 years of experience in the industry dealing with Architectural & Interior : Wallcoverings and Laminates, Glass & Glazing, Flooring & Anti-Slip, Sun Control & Security Window Film, Water Purification for Commercial & Residential, Large Format Printing.

Our Operation Division is made up of 3 Teams & about 40 staff;

1. Project & Installation Team
2. Preparation & Production Team
3. Schedule Planning & Admin Team

Responsibilities

• Ensure the smooth running of day to day tasks.
• Review & analyse daily operational productivity and improve processes and systems.
• Manage annual operational budget to meet sales capacity.
• Manage manpower and the quality of the human resources to meet sales expectations.
• Sourcing and negotiating with sub contractors or vendors.
• Review SOPs and implement best practices.
• Support worker’s communication with Management.
• Oversee the training requirements & procedures.
• Oversee the well-being & morale of all the workers.
• Manage and renew certifications like ISO, Bizsafe etc
• Assist Business Development in developing prototypes or value add to existing products and solutions

Requirements

• Candidate must possess a relevant Diploma or Degree.
• At least 5 years work experience in a related position.
• The ability to analyse reports and improve productivity.
• Strong technical skills to provide solutions to site and project issues.
• Versatile with good problem solving skills.
• The ability to communicate with different level of workers effectively and efficiently.
• Experience in construction, production, engineering or warehousing is an advantage.
• Singaporeans only.
• Candidate with lesser experience candidates may be considered for Asst Manager position.

Benefits

• Good basic & Quarterly Incentives.
• Transport allowance provided for own vehicle.
• Basic Medical Care & Insurance.
• Annual Company Incentive Trip.

• Attend to frontline matters and be responsible when dealings with the public
• Attend to customers either by phone, face to face or electronic means
• Handle and resolve customer complaints professionally
• Keep records of customer interactions and transactions
• Update and maintain proper database and information system accurately
• Ascertain all relevant information received are accurate for proper registration
• Perform thorough customer verification and validation
• Responsible in collecting, verifying and managing information / data on the exhumation site area to ensure accuracy
• Perform field work operations at the cemetery
• Manage counterparts involved in the project implementation in accordance with the existing regulations
• Responsible to serve clients with utmost professionalism and efficiency
• Work in close coordination with contractors and diggers to ensure quality of work
• Communicate effectively with next-of-kin and families from diverse background
• Monitor and report on the rapidly changing conditions and environment at the exhumation site and ensure safety regulations are in place
• Demonstrate high level of maturity when faced with various challenges, obstacles and manage them with patience and diligence

Job Requirements

• Candidate must possess at least ‘O’ Levels/NITEC/Diploma in any field, preferably with hospitality or WSQ training for PGEMS. Past experience in field work and operational settings will be an added advantage. Entry level candidates are welcome to apply.
• Excellent interpersonal skills with the ability to remain calm and composed when dealing with difficult clients
• Possess the initiative to complete tasks and is meticulous, with an eye for details
• Class 3 driving license preferred
• Microsoft Office skills especially in Microsoft Word, Excel & PowerPoint

Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment controls, coordination with production staff.

• Management of the Staff in Service Department

• Development and management of our service customer base

• Management of debt collection for service department customers

• Assist the General Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.

• Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products.

• Responsibility for the prompt preparation of quotations for the supply / repair / installation of products as requested by potential customers.

• Accurately inform service clients about the schedule of their service request and the coordination between the service crews and customer for the timely and cost-effective supply of service and products ordered by the customer.

• Assist in the overall Occupational Health and Safety of employees and sub-contractors.

• Responsibility for the overall quality standards for the service work carried out.

• Work effectively with the Directors, the General Manager and the Senior Managers of the affiliated companies to meet the common objectives of the respective business units and to explore opportunities that may strengthen the growth of the Company.

• Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client. • Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business.

• Responsibility for the preparation of paperwork to initiate the raising of invoices relating to product being serviced and to ensure processing and mailing prior to the end of the month in which product was serviced.

• Advise the Directors of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident, industrial dispute, criminal or civil action alike) that may involve the company or its insurers incurring some form of liability or may reasonably be of interest to the Directors of the Company.

• Comply with Company policies from time to time.

Skills & Experience:

• Excellent knowledge of company products to service customer requirements

• Able to competently use a computer including the Microsoft office suite.

• Time management and working to deadlines

• Effective communication and building effective relationships

• Well-developed organizational skills and ability to coordinate paperwork/reporting requirements

• Efficient problem solving and Assertive with a positive attitude

Service Manager Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Service Manager Requirements:

• A bachelor's degree in business, administration, or related field.
• Previous sales and management experience may be advantageous.
• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.

- Maintaining of Front of House cleanliness

- Preparation of drinks

- Managing inventories

- Ensuring adequate stock level for drinks and desserts

- Customer service management

- Managing service staff including recruitment and training

- Creating and maintaining SOPs for Front of House processes

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Roles & Responsibilities

We are a boutique food products company specialised in foods that are truly healthy, natural/organic and delicious. We own brands and distribute our products to supermarkets, pharmacies, speciality retail shops and up-market F&B establishments.

We are a well-established small company with speciality, stability and steady growth. The owner of the business is seeking an experienced, professional and dependable individual to take the helm of the company’s day-to-day operations.

What we offer

• Attractive remuneration packaging with performance bonuses.
• Wide work scope and good balance between fixed hours and flexibility.
• Hands-on experience in various aspects of the business: product merchandising, sales, marketing, e-commerce and online marketing, local and international logistics including air and sea shipment (both inbound and outbound).
• Employment benefits include medica and insurance.
• Clear career path into general management.

Key Responsibilities

• Plan and manage warehouse allocation, product movement and operation safety.
• Coordinate shipments from overseas with supplier, shipping line, local handler for customs clearance and delivery.
• Manage unstuffing and storage timely and safely.
• Optimise the use of warehouse space while ensuring that FIFO of all goods.
• Manage daily fulfilment activities such as inventory issue, packing and delivery schedule.
• Response to customer queries; address fulfilment issues for full resolution and services recovery.
• Support marketing events.
• Ensure documentation and record-keeping are accurate and complete.
• Perform timely and accurate inventory count.
• Ensure all operations are carried out with full compliance of Government rules and regulations; quality and safety standards.
• Improve operational management systems, processes and best practices.
• Perform related job responsibilities as assigned.
• Undertake specific projects as and when assigned.

Job Requirements

• Candidate must possess at least a Polytechnic Diploma or Bachelor's Degree from recognised institution.
• Preferably a minimum 3 – 5 years of working experience in one or more of the following functional areas: food products manufacturing, food products distribution, FMCS operations, merchandising, sales/marketing, food services, logistic / warehousing.
• Physically fit as our products are heavy in nature.
• Must be able to demonstration being a hands-on person.
• Being adaptive and flexible.
• Able to multi-skilled, multi-tasking and prioritising.
• Driven for personal growth and achievement.

Only short-listed candidates will be notified. You may assume that the application is not shortlisted if you have not hear from us within two weeks of the application closing date.

Please submit your updated resume by using the APPLY NOW.

Job Description:

• Oversee daily operations to ensure efficiency and excellence in service.
• Lead, train, and manage a dynamic team of front-of-house and back-of-house staff.
• Monitor and control budgets, inventory, and expenses.
• Ensure compliance with health, safety, and hygiene standards.
• Drive customer satisfaction by addressing concerns and enhancing the dining experience.
• Collaborate with marketing teams to develop and execute promotional activities.
• Maintain accurate records of sales, staff performance, and operational metrics.

Qualifications:

• Proven experience in a managerial role within the food service industry, specializing in chinese cuisine.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of health and safety regulations.
• Ability to multitask and thrive under pressure.
• Proficiency in restaurant management software and tools is a plus.
• Flexible to work weekends, evenings, and holidays as needed.
• Bilingual in english and mandarin to liaise with mandarin speaking counterparts.

About Us
We are an up-and-coming Chinese hotpot restaurant, offering a premium dining experience with authentic flavors and exceptional service. With a focus on innovation, team synergy, and customer satisfaction, we are expanding and seeking passionate individuals to join our management team.

Key Responsibilities:

• Oversee daily operations, ensuring smooth workflow and adherence to company standards.
• Manage and train front-of-house (FOH) and back-of-house (BOH) teams, fostering teamwork and efficiency.
• Monitor and optimize operational performance, focusing on customer satisfaction and profitability.
• Develop and implement SOPs to maintain high service and food quality standards.
• Handle staff scheduling, recruitment, and onboarding processes.
• Ensure compliance with all health, safety, and hygiene regulations.
• Liaise with suppliers to maintain inventory and control costs effectively.
• Address customer feedback professionally and implement improvements.
• Plan and execute promotional activities to boost sales and brand visibility.

Requirements:

• Proven experience as an Operations Manager or in a similar role within the F&B industry, preferably in hotpot or Chinese cuisine.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Familiarity with local health and safety regulations and licensing requirements.
• Bilingual in english and mandarin to liaise with mandarin speaking counterparts.
• Passion for delivering exceptional dining experiences and achieving sales targets.

Responsibilities:

• Ensure optimal deployment of resources using the Common Fleet Management System (CFMS).
• Lead and manage a team of Assistant Service Controllers, using online resources and support systems to conduct real-time monitoring of bus service performance; take the necessary actions to minimise service delays, resolve emergencies and restore service disruptions to ensure service reliability on the roads
• Make critical decisions and ensure the appropriate communication with all parties involved
• Analyse trends and recommend improvements for overall service performance and resource applications

Requirements:

• Degree in any discipline
• Minimum 2 years’ working experience in Operations
• Calm and controlled when responding to stressful or unpredictable situations
• Strong situational awareness ability and leadership qualities
• Excellent analytical, problem-solving and organisational skills
• Able to perform shift work

We regret to inform that only shortlisted applicants will be notified.

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition. Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging it sector expertise and global track record.

For more information, please visit www.sembcorp.com

Purpose and Scope

• Provide Retail Operations Billing, Customer Fulfilment and Collection Support for the Commercial Business.
• Develop, standardize, and optimize business processes for the Retail Operations team using digital systems.

Key Roles and Responsibilities

• Provide Billing, Customer Fulfilment and Collection operation support for the Commercial Business.
• Develop, standardize, and optimize business processes by analyzing and evaluating existing processes and challenges.
• Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management.
• Review and update procedures and policies to support billing, sales, and metering requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation.
• Manage and support new billing system projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met.
• Team leader for operational functions such as billing operations, customer support or collections.

Qualifications & Experience

• Min a Degree Holder.
• Preferably 5 years of relevant working experience in the energy or utilities industry, playing a crucial role in managing the billing and collection operations
• Minimum 2 years of experience in managing a team.
• In-depth knowledge and experience in business process improvement and project management and implementation preferred.

Preferred Skills & Characteristics

• High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools.
• Strong analytical and problem-solving skills, attention to detail and comfort in working with numbers.
• Excellent communication and interpersonal skills.

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.

SHRI Academy is a premier provider of HR education in Singapore, offering a diverse range of academic programmes designed to empower individuals with the skills and expertise needed to thrive in the evolving field of human resources.

The Senior Manager/Manager (Academic Operations) will play a key role in driving student engagement, overseeing academic operations, ensuring regulatory compliance, and implementing process improvements. This position is vital to the continued success of SHRI Academy and its mission to advance the HR profession in Singapore and the region.

Key Responsibilities

1. Student Engagement

• Cultivate a positive and enriching learning environment that enhances the student experience.
• Serve as the main point of contact for students, addressing concerns and providing guidance throughout their academic journey.
• Design and implement student engagement initiatives to improve retention and satisfaction.
• Collect and manage student feedback for insights to drive continuous improvement.

2. Academic Operations

• Manage the daily operations of academic programmes, including scheduling, resource allocation, and faculty coordination.
• Ensure the smooth delivery of programmes, maintaining high-quality teaching standards.
• Collaborate with faculty and instructors to provide support and guidance for effective curriculum delivery.
• Plan and execute key events including orientation sessions, graduation ceremonies, and workshops.

3. Regulatory Compliance

• Ensure all academic programmes and operations comply with Committee for Private Education (CPE) and other regulatory standards.
• Maintain accurate and comprehensive documentation to meet audit and accreditation standards.
• Monitor regulatory changes and ensure SHRI’s policies and processes are updated accordingly.

4. Processes Improvement

• Identify and implement opportunities to enhance operational efficiency and effectiveness.
• Drive initiatives to improve the quality of academic services.
• Leverage technology to streamline administrative tasks and improve stakeholder experiences.
• Analyse performance metrics and provide data-driven recommendations to the senior team.

5. Team Management

• Lead, mentor, and manage a team of academic staff to meet organisational objectives.
• Assign responsibilities, set clear performance expectations, and monitor team progress.
• Facilitate professional development opportunities to build team competencies.
• Foster a collaborative and inclusive culture focused on continuous improvement and excellence.
• Conduct regular team meetings to ensure alignment with organisational goals and operational priorities.

6. Strategic Contributions

• Collaborate with the senior leadership team to align academic initiatives with SHRI’s strategic goals.
• Contribute to the development of new programmes and partnerships to expand SHRI Academy’s reach and offerings.
• Support the implementation of SHRI’s vision to become the leading professional HR body in Asia.

Qualifications and Skills

• A Bachelor’s degree in Education, Business Administration, HR, or a related field
• At least 8 years of experience in academic operations, education management, or a related field.
• Strong understanding of Singapore’s regulatory requirements for private education institutions (PEIs).
• Excellent interpersonal and communication skills, with a proven ability to inspire and engage students.
• Possess a proven track record in project management and process improvement initiatives.
• Ability to work collaboratively in a dynamic environment and adapt to evolving priorities.
• Strong leadership qualities with a commitment to fostering a culture of excellence and continuous learning.

Why Join Us?

By joining SHRI Academy, you will play a pivotal role in shaping the future of HR professionals in Singapore and beyond. You will have the opportunity to contribute to the success of an esteemed institution with a strong legacy in HR education.

Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsible for all project execution, engineering and operational activities, including resource

management and personnel; drive continuous improvement across the operational management

system, processes and best practices; ensure all projects are performed to the highest safety standards

and quality control.

Reporting to the Regional General Manager, some of your key responsibilities will be;

• Project Management – overseeing the scheduling and resourcing of offshore projects, ensuring all project risk is considered, recorded and communicated to the end client.
• Supply Chain - creating a supply chain in the Singapore/Malaysia that can support operations in the region & partner with operations and warehouse teams globally to source and allocate the equipment as required, ensuring the safe, efficient & on-time mobilization of project equipmentfrom the workshop locally.
• Facility & Equipment Management –fitting out a new facility if there is such requirement, co-ordinating the workspace/facility requirements and equipment resources as required.
• Resourcing & Recruitment – Overseeing the recruitment of all operational personnel, ensuring they are competent and fully trained for their role. You will also manage the technician resources and ensure all projects are delivered with competent personnel.
• Client Management - Ensuring operational technical support matters are dealt with promptly and professionally, making this aspect a key attribute of the Ashtead Technology brand.
• Financial management – you will provide input towards budgeting, reporting and business planning activities and hold responsibility for the project budget and forecasting, including working on CAPEX, and adopting a ‘no surprises’ approach to reporting and communication.

MINIMUM QUALIFICATIONS/EXPERIENCE/SKILLS:

The APAC region is a key growth area for Ashtead Technology and this is a great opportunity to join us at

a pivotal time for the region and organisation as a whole.

What will help you to be successful in this role?

You are an established operations management professional and will have excelled in client facing roles · You will have specific experience with subsea mechanical tooling OR hydraulic drum winches and linear pull winches · You have previous experience setting up and managing operations internationally · You have a track record of delivering projects successfully, with a tenacious and energetic attitude from project initiation through to delivery.

PERSONAL QUALITIES:

• Enthusiastic, focused, insightful, intuitive and efficient
• Can manage changing priorities in order to meet deadlines
• Keen to take on additional responsibility and lend a hand when needed

We are seeking a highly experienced Senior Warehouse Management Manager with over 20 years of expertise in warehouse operations and management. The ideal candidate will be responsible for integrating artificial intelligence (AI) and robotics into our Warehouse Management System (WMS) processes, as well as supporting the development of our Enterprise Resource Planning (ERP) system. This role requires a forward-thinking leader who can drive innovation, enhance operational efficiency, and improve overall supply chain performance.

Key Responsibilities:*

1. *Strategic Leadership:*

- Develop and implement warehouse management strategies that align with the company’s goals and objectives.

- Lead cross-functional teams to ensure successful integration of AI and robotics into warehouse operations.

2. *Technology Integration:*

- Assess current WMS processes and identify areas for improvement through the adoption of AI and robotic solutions.

- Collaborate with IT and software development teams to define requirements and specifications for upgrading WMS and ERP systems.

3. *Operational Excellence:*

- Monitor and analyze warehouse performance metrics to drive continuous improvement initiatives.

- Optimize inventory management processes to reduce costs and enhance service levels.

4. *Project Management:*

- Oversee the implementation of AI and robotics projects, ensuring they are delivered on time and within budget.

- Conduct feasibility studies and ROI analyses on new technology investments.

5. *Training and Development:*

- Develop training programs for warehouse staff to ensure effective utilization of new technologies and processes.

- Mentor and lead a team of warehouse supervisors and staff, fostering a culture of innovation and excellence.

6. *Collaboration and Communication:*

- Work closely with suppliers, customers, and other stakeholders to ensure seamless supply chain operations.

- Communicate effectively with senior management regarding project status, challenges, and opportunities.

Minimum of 20 years of experience in warehouse management, logistics, or supply chain operations.

- Proven experience in implementing AI and robotics in warehouse settings.

- Strong understanding of WMS and ERP systems, including development and integration.

- Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.

- Exceptional leadership and team management abilities.

- Strong project management skills with experience in leading technology-driven initiatives.

- Excellent communication and interpersonal skills.

Preferred Skills:*

- Knowledge of industry best practices in warehouse operations and supply chain management.

- Experience with data analytics and business intelligence tools.

- Familiarity with automation technologies, such as conveyor systems, automated guided vehicles (AGVs), and robotic picking systems.

This job profile outlines the key responsibilities, qualifications, and expectations for a Senior Warehouse Management Manager who is poised to lead the integration of AI and robotics in warehouse processes, supporting the evolution of the company's ERP systems

Outline of Career Trial Objectives

The Sales and Operations Manager plays a pivotal role in driving sales growth, streamlining operations, and enhancing overall business efficiency. This position combines strategic sales planning with operational oversight to achieve company objectives, ensuring that both sales targets and operational standards are met. The role requires strong leadership, effective communication, and problem-solving skills to manage sales teams, optimize workflows, and foster client relationships.

Career Trial Activities Plan

Weeks

Details of Activities / Tasks

Week

1

Orientation with Leadership: Attend introductory meetings with leadership to discuss academy mission, values, growth plans, and competitive positioning.- Team Introductions: Meet with each department (e.g., coaching, customer service,marketing) to understand team roles and inter dependencies.- Role Overview: Review job responsibilities, performance KPIs, and discuss reporting expectations with the director.- Sales & Operations Process Review: Get an overview of both sales cycles (from lead generation to enrollment) and operational cycles (from scheduling to customer service).

Week

2

Program Review: Study program offerings (e.g., beginner, intermediate, advanced levels,private vs. group classes), fee structures, and add-on services (e.g., personal coaching).- Coaching Team Insights: Sit in on sessions with the coaching staff to learn about teaching techniques, training plans, and skill progression.- Client Experience Observation: Observe classes to understand the client journey and see programs in action.- Competitor Analysis: Analyze competitors offerings, pricing, and market positioning to articulate the academy unique advantages.

Week

3

Sales Training - Basic: Introduction to sales fundamentals, focusing on prospecting, qualifying leads, and handling initial inquiries. -CRM System Introduction: Start training on the academy’s CRM software, focusing on data entry, lead tracking, and follow-up management. Sales Scripts: Review and practice using sales scripts to address frequently asked questions and present academy programs effectively. Lead Generation Overview: Get an introduction to lead sources and review strategies for converting inquiries into trial bookings.

Week

4

Scheduling & Booking: Learn the end-to-end booking process, from initial inquiry to scheduling classes and confirming attendance. Court & Resource Management: Review the process of managing court bookings, resource allocation, and ensuring optimal usage. Daily Workflow Shadowing: Shadow operations team members to understand client check- ins, payments, class transitions, and feedback collection. Operational Challenges: Identify initial bottlenecks or challenges in the workflow to start thinking about improvement areas.

Week

5

Customer Persona Training: Understand key customer profiles and how to personalize sales approaches to fit each persona.Active Listening and Communication: Participate in training on listening skills, empathy, and positive communication.Role-Playing Exercises: Engage in role-playing to practice conversations with potential and existing clients.Client Feedback Analysis: Review previous client feedback and learn how to address concern and provide personalized solutions.

Week

6

Scheduling Software Training: Gain hands-on training with the academy scheduling software, focusing on class schedules, court assignments, and equipment allocation.-Coaching Resource Coordination: Start coordinating coach schedules, ensuring that all classes are adequately staffed.Resource Planning for Events: Assist in planning resources for special events or tournaments hosted by the academy.- **Problem-Solving Exercises**: Simulate scenarios involving scheduling conflicts, no-shows, or overbooking to develop quick solutions.

Week

7

Advanced Sales Training: Focus on objection-handling, urgency creation, and closing techniques for different client profiles. -Shadow Senior Sales: Work alongside senior sales team members to observe high-stakes client interactions. Mock Sales Pitches: Conduct mock pitches with the team to practice conversion techniques. Follow-Up Strategy Development: Develop personalized follow-up strategies based on client interaction outcomes, setting reminders in the CRM.

Week

8

Promotion Planning: Collaborate with the marketing team on upcoming promotions (e.g., free trial sessions, family packages) and understand the campaign lifecycle. Social Media Insights: Participate in an overview of the academy’s social media strategy, focusing on key platforms and audience engagement. Digital Marketing Basics: Learn the fundamentals of digital marketing and how to monitor campaign results. Campaign Analysis: Review previous campaigns to identify what worked, what didn’t, and how to improve future promotions.

Week

9

Sales Plan Development: Create a monthly sales plan, including targets for new client acquisition, upselling current clients, and client retention strategies. Pipeline Management: Establish a lead pipeline in the CRM and set weekly conversion goals. Sales Metrics and KPI Tracking: Review KPIs with the director and set up a dashboard to track performance against goals. Quarterly Strategy Review: Plan a strategy meeting to discuss quarterly goals, challenges, and adjustments.

Week

10

Bottleneck Analysis: Conduct a thorough review of operational bottlenecks and prioritize areas for improvement. Efficiency Improvement Proposals: Present proposals to streamline scheduling, registration, and resource allocation. Feedback Loop: Set up a feedback loop with coaches, clients, and staff to continuously improve service delivery. Checklist Creation: Create standard operating procedure (SOP) checklists to ensure consistency in daily operations.

Week

11

Retention Analysis: Analyze client data to identify retention trends, key retention drivers, and common reasons for drop-offs. Post-Session Follow-Ups: Implement follow-ups after initial sessions to gather feedback and encourage rebooking. Retention Strategy Development: Develop a strategy for offering loyalty programs, personalized packages, or family membership options. Quality Control Checks: Set up regular quality control measures to ensure client satisfaction with service and program quality.

Week

12

Self-Evaluation: Conduct a self-assessment to identify strengths, challenges, and areas for growth. Director Review: Meet with the director to review performance, achievements, and areas for improvement. Goal Setting for Next Quarter: Establish key sales and operational targets for the next quarter based on current performance. -Roadmap Creation: Create a roadmap that outlines goals, strategies, and a timeline for the next 6 months, including any identified professional development needs.

Role Overview
We are seeking a highly skilled and dynamic Senior Manager, Operations to join our team in Singapore. This role encompasses overseeing operational, administrative, and strategic initiatives critical to the company’s sustained growth and success. The ideal candidate will demonstrate exceptional organizational, leadership, and communication abilities, with a proven capacity to manage complex projects and coordinate with stakeholders across diverse regions.

Key Responsibilities

1. Operational Oversight

• Ensure timely and accurate completion of company and subsidiary audits.
• Oversee accurate and compliant filing of company and personnel tax obligations.

2. Recruitment and Staff Development

• Lead the recruitment and onboarding process for all incoming team members.
• Provide mentorship and guidance to staff, addressing personnel issues across all levels.
• Finalize and deploy an HR system to enhance workforce management and operational efficiency.

3. Strategic Initiatives

• Oversee the deployment of the SAP system, ensuring alignment with business needs.
• Supervise the management of investment fund structures in Singapore (VCC) and Cayman Islands (SPV).
• Lead the implementation of risk and compliance management frameworks, ensuring adherence to regulatory standards and internal policies.

4. Administrative and Communication Management

• Review and approve monthly reports (HR, operations, finance) for submission to senior leadership.
• Prepare and manage meetings, ensuring agendas, minutes, and relevant documents are distributed accurately and promptly.
• Oversee the preparation and submission of internal and external administrative documents requiring leadership approval.
• Maintain effective and consistent communication with stakeholders, including headquarters and subsidiaries.

5. Business Development and Carbon Management

• Oversee trading operations for green and blue methanol, including client introductions and market strategy.
• Manage carbon credit trading activities, including account openings and ongoing credit monitoring.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field; advanced degrees (e.g., MBA, CFA) are highly desirable.
• Minimum of 8 years of experience in operations or a senior managerial role, preferably within a multinational organization.
• Demonstrated expertise in audits, taxation, banking, compliance, and risk management.
• Exceptional leadership, organizational, and problem-solving skills.
• Strong interpersonal and communication abilities, with experience working across regions and coordinating with multidisciplinary teams.

Why Join Us?
This role provides an exceptional opportunity to contribute to strategic leadership and operational management within a forward-thinking organization dedicated to sustainability and innovation. Join our team and play a key role in driving transformative initiatives that make a meaningful impact globally.

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

About the company
Our client is a renowned global reinsurance company.

About the job
You will manage, oversee and enhance business operations particularly in accounts receivables, underwriting, credit control services, and policy administration. Key responsibilities includes:

• Oversee outsourced credit control services, ensuring timely collections and compliance with credit policies.
• Monitor and manage receivables and aged debts, addressing issues and implementing corrective actions as needed.
• Ensure efficient underwriting processes, support policy issuance, and maintain proper documentation for finance procedures.
• Lead efforts to streamline processes and improve accuracy.
• Lead the enhancement and testing of policy administration systems, ensuring seamless integration and system improvements to meet business needs.
• Liaise with Head Office and ensure compliance with regulatory frameworks, including the MAS register.
• Manage regulatory submissions and ensure timely completion.
• Prepare operational updates for the CEO, including performance reports, risk assessments, and progress on key projects.
• Provide strategic insights to support decision-making and continuous improvement.
• Identify and implement improvements to operational processes, ensuring efficiency, accuracy, and alignment with business objectives.

Skills and experience required

• At least 8 years of experience in operations, underwriting, or finance within the insurance or reinsurance industry.
• Proven experience managing outsourced credit control services and overseeing accounts receivables processes.
• Strong background in policy administration systems and system enhancement projects.
• Familiarity with regulatory frameworks, including liaising with regulatory bodies and maintaining compliance.
• Strong leadership and team management abilities.
• Excellent communication skills, with the ability to liaise effectively with internal and external stakeholders.
• Experience in preparing executive-level reports and supporting senior management decision-making.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales