Responsibilities:

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Requirements:

• Working experience in Call Centre, Banking or Customer Service environment will be an advantage.
• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Experience in SAP will be an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.

Please forward your resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602) : [email protected]

(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Shortlisted candidates will be notified for an interview.

Visit our website for more positions: http://strategysolutions.com.sg

MOM License: 09C3018

• To assist client on login issue such as guide on how to login, reissue user ID/Password
• Attend to inbound calls most of the time
• Require to do outbound calls when needed
• Understand client’s transactions such as outstanding amount, sales proceeds, contra profit/losses, etc
• Advise on the necessary forms to complete
• Resolve client’s queries, handle complaints (if needed)

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

• Well Established Company
• Basic up to $3200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Normal Working Hours
• Training will be provided for those with lesser experience

Job Responsibilities:

• Customer Relationship Management: Build, establish, and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Inventory Management: Perform regular cycle counts and ensure 100% inventory accuracy in both physical and system tracking for inbound and outbound goods.
• Discrepancy Resolution: Monitor and follow up closely with customers to resolve any discrepancies in inbound and outbound goods on a weekly basis.
• Order Shipment Processing: Accurately process order shipments based on the customer’s instructions and internal guidelines, ensuring timely fulfillment.
• Collaboration with Warehouse Operations: Work closely with the Warehouse Operations team to ensure the timely and accurate movement of inventory.
• Physical Workload: Ability to handle physical tasks within the warehouse as part of routine duties.
• Other Duties: Any ad hoc duties assigned by Warehouse Manager.

Requirements:

• At least 1 year experience in customer service
• Training provided for those with lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

Presto Studios’ is a music school where music education will always be a warm and nurturing learning experience. Till today, we have nurtured thousands of students using our teaching methodology, providing them with the most nurturing music environment as they experience the love of music at Presto Studios.

Front Desk Management

• Serve as the first point of contact for students, parents, and visitors.
• Greet clients warmly and provide a welcoming atmosphere at the school.
• Manage phone calls, emails, and walk-in inquiries promptly and professionally.

Operational Coordination

• Oversee scheduling of classes, studio bookings, and teacher availability.
• Ensure the studio is well-maintained, organized, and equipped for lessons and events.
• Monitor inventory of supplies and teaching materials, placing orders when necessary.
• Coordination of examinations and other students related assessments.

Customer Relations

• Handle customer inquiries regarding lesson schedules, fees, and programs.
• Resolve complaints or concerns in a courteous and efficient manner.

Administrative Support

• Maintain accurate records of students, classes, and payments.
• Prepare reports for management on student attendance and operational issues.
• Coordinate with external vendors or service providers as needed.

Event Support

• Assist in the planning and execution of recitals, workshops, and open houses.
• Manage event logistics, including scheduling, setup, and customer communication.

Requirements:

• A bachelor’s degree or diploma in a relevant field, such as business administration, arts management, operations management or music.
• 3–5 years of experience in operations, studio coordination, or a similar administrative role, ideally in: Music schools, performing arts organizations, or educational institutions, retail or service-oriented businesses with customer-facing roles.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in office software (e.g., Microsoft Office, Google Workspace) and familiarity with scheduling or management software.
• Ability to work retail hours, including evenings and weekends.
• A passion for music or the arts is a plus.
• Prior experience in managing teams, overseeing operations, or leading projects is highly preferred.
• Basic knowledge of event coordination and logistics is often a plus.

What We Offer:

• A dynamic and collaborative work environment.
• Opportunities to contribute to the growth of a vibrant music education community.
• Competitive salary and benefits.
• Professional development opportunities.

How to Apply:

Please send your resume and a cover letter outlining your qualifications and enthusiasm for this role to [email protected]. We look forward to welcoming you to our musical family!

Presto Studios is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

• Industry/ Organization Type: Engineering/Manufacturing
• Position Title: Team Supervisor (Site Operations)
• Working Location: Kallang
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary $4,000 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Ensure accurate daily tracking of worker attendance, including clock-in and clock-out times.
• Provide strong leadership and guidance to the team of workers, ensuring smooth and efficient operations on the customer site.
• Assign tasks and duties based on individual team members' strengths and project requirements to optimize productivity.
• Communicate job roles, expectations, and deadlines clearly to all team members, ensuring they understand their responsibilities.
• Motivate and encourage the team to meet and exceed productivity targets while maintaining high morale within the group.
• Oversee and monitor the quality of work performed by team members to ensure customer satisfaction and adherence to company standards.
• Act as the primary contact for resolving any conflicts or issues among team members or with customers, ensuring a positive work environment.
• Address disputes quickly and fairly, promoting harmony within the team. Escalate major concerns to upper management when necessary, while proposing practical solutions.
• Ensure the availability of necessary tools, equipment, and resources for the team to perform their duties efficiently.
• Execute any new assignments as directed by the superior, adjusting to the needs of the project or operations.

APPLY NOW!!!

• NITEC or Diploma qualification in an engineering-related field
• Proven experience in a supervisory or engineering role, preferably in a similar setting.
• Strong leadership skills with the ability to manage and motivate a team effectively.
• Excellent communication skills to clearly convey expectations and resolve conflicts.
• Good organizational and problem-solving abilities to ensure smooth workflow and timely task completion.
• Ability to work independently and escalate issues to upper management when necessary.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69544 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Position: Service Engineer

• Location: Tuas (Company pick up available - West & North)
• Salary: $3,000 - $4,000 + OT + AWS + Performance bonus
• Working days: Monday - Friday
• Working hours: 8:30am – 4.30pm

Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram
• Possess valid Class 3 Driving License

Job Description:

• Product delivery training to distributors and customer
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Famous Chinese restaurant

Working Days: 5.5 days per week (9 to 10 hours per day)

Working Location: Parkway Parade, Great World City

• To take orders and serve

• Monitor the quality and quantity of all food and beverage items served

• Provide a courteous and professional service at all times

• Maintain high standards of sanitation and cleanliness

• Has shift responsibilities and is accountable to all superiors for the smooth running of the section/area designated

• To attend roll call

• Attend all training assigned by Training Department, Human Resource or the Manager

• Adhere to the operations and procedures and suggest improvements to the superiors

Benefits

• Performance bonus

• New Joiner Incentive

• Transport Allowance

• Manpower Support Allowance

• Flexible Leaves

• Staff Discounts

• Various Incentives

• Staff Claims

We are representing our client ( an established SME Lighting Manufacturing and Supply company) seek out suitable candidates for the role of Customer Service Officer.

JOB SUMMARY:
The Customer Service Officer is the first point of contact between the company and its customers, representing the company’s image and values. The role involves handling customer inquiries, managing orders, coordinating with internal teams, and ensuring customer satisfaction through effective communication and service.

KEY RESPONSIBILITIES

Customer Support & Communication:

• Respond promptly to customer inquiries via email, phone, and instant messaging apps (e.g., WhatsApp), providing accurate product and service information.
• Handle customer complaints and Return Merchandise Authorization (RMA) requests, ensuring prompt resolutions.
• Support Sales by issuing and following up on quotations.
• Process orders, issue invoices, collect payments, and generate delivery orders.

Order Fulfillment & Coordination:

• Coordinate with the Supply Chain team to align production with customer requirements and ensure timely delivery.
• Collaborate with the Logistics team to facilitate delivery for both local and export shipments.
• Prepare export documents, including packing lists, commercial invoices, and shipping marks.
• Arrange courier services and coordinate with freight forwarders for export shipments.
• Validate items before delivery for local and export customers, serving as a second pair of eyes to ensure accuracy and quality.
• Update customers on delivery schedules weekly.

Customer Account & Sample Management:

• Maintain accurate customer records for orders, invoices, and transactions.
• Issue Statements of Account (SOA) and follow up on outstanding payments.
• Organize and track sample loans and temporary loans from inventory or newly built samples.

Cross-Department Collaboration:

• Work with the Project Management team to meet project requirements and deadlines.
• Coordinate with the Application Engineering (AE) team for technical support and customer issue resolution.
• Collaborate with R&D and Product Marketing teams for customized product requests and ensure delivery of necessary documentation (e.g., spec sheets, IED files).

REQUIREMENTS:

• Diploma in Business Administration, Customer Service, or related fields preferred.
• 5 to 7 years of customer service experience, preferably within an SME environment.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in order processing, export documentation, and managing customer accounts.
• Ability to work independently and collaborate effectively across departments.

No pork no lard

• FT from $2,181 | 6-day week
• PT from $10.79/hr | 5-day week
• Transportation is covered for 5am/6am shift
• Work on Weekends & Public Holidays unless stated

PT/FT Kitchen Assistant @ Orchid Country Club (S79162)

• 7am to 3pm & occasionally start work at 6am

Responsibility:

• Portioning of cooked food
• Assist with teabreak/beverage preparation & delivery
• Set up the food preparation area
• General house keeping duties to maintain work place cleanliness
• Packing duties
• Any other job duties as assigned by the superior.

PT Service Crew @ St Luke's Hospital (S659674)

• 9am-5pm/10am-7pm

Responsibility:

• Portioning of cooked food
• Assist with drinks preparation
• Set up the food preparation area
• General housekeeping duties to maintain workplace cleanliness
• Any other duties as assigned by your supervisor

FT KA @ Senoko (S758031)

1. Cooked Chilled Freeze: Mon-Sat

• 8hrs rotating shift between 12pm-10pm

Responsibility:

• Batching/mixing raw ingredients
• Steaming, cooking, and packaging
• Set up the food preparation area/sanitizing before operation
• Understand basic labelling sorting & packing
• Portioning/ ensemble of cooked/processed food
• Assist preparation of cutting/washing/SOP
• General housekeeping duties to maintain workplace cleanliness at all time
• Any other duties assigned

2. Bakery: 5-day week

• 9.5hrs rotating: start between 6am-12pm

Responsibility:

• Responsible for the daily production of bread, buns, cakes, puffs, pie, pizza and muffins.
• Prepare dough for the bakery production.
• Cook fillings and prepare ganache.
• Ensure that the kitchen and workstations adhere to all company policies, procedures and standards.
• Any other job duties as assigned by the superior.

Benefits:

• Basic Salary up to $2,100 with yearly increment based on performance.
• $100 monthly transport allowance
• $5 Meal Allowance per working day
• Night shift allowance of up to $400 per month
• Medical and Dental Benefits
• Company transport provided
• Birthday Ang Pao
• Career Advancement Opportunities

Job Description and Qualification:

This is a full time role for a Service Crew (Karaoke) located in Islandwide. Our client is Singapore's largest and first themed karaoke chain. This position includes handling phone reservations and inquiries, greeting and directing guests to their rooms, and managing orders for food and beverages. The position also requires basic technical support, such as checking microphones and karaoke systems, while maintaining a clean and safe environment. The ideal candidate should be able to work independently, communicate effectively with the team and management, and maintain a neat appearance. Additionally, they should be comfortable handling alcoholic beverages and be ready to take on other duties as assigned by their supervisor.

Qualifications:

• Entry level are welcome
• Training will be provided

Responsibilities:

• Patient registration
• Scheduling of appointments
• Limited patient care activities and orientation to patients and their relatives.
• Cashiering duties
• Assist in administration work
• Any ad hoc duties as assigned

Requirements:

• min. NITEC and/or Diploma and above
• Entry level, training Provided!!
• Excellent interpersonal and communication skills
• Comfortable with working 2-3 shifts

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Patient Service Associate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Salary Package:
- Basic Salary: Up to $2400

Working Location: Changi

Working Hours:
Mon - Fri: 9am – 6pm

Saturday: 9am-1pm

Key Responsibilities:

-Prepare and draft AWBs for customer/agent approval.

-Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and inquiries for air, arrange air export booking with the airlines / co-loader Agents.

-Follow up on clients, help to do air export billing, invoice verification and handle rate disputes

- Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement

Job Requirements:

-Min. O level and above qualifications

-Proficient in MS Office (Word, Excel, PowerPoint) and data entry.

-Open to candidates with or without prior experience in the Air Freight industry.

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

Overview: The English Service Local Ministry Staff for Small Group will play a vital role in fostering community, spiritual growth, and support within our church congregation. This position will oversee the development, coordination, and implementation of small group activities aimed at nurturing relationships, discipleship, and holistic spiritual well-being of the small group and its members.

Primary roles and responsibilities of the Local Ministry Staff for Small Group

1. Co-create and implement strategies to nurture the spiritual health of small groups, including identifying and training small group leaders

2. Provide resources, curriculum, and guidance for small group leaders, including facilitating communications between the small groups, lay leaders and pastoral team

3. Understand and communicate the vision of small group in all settings.

4. Maintain accurate records of small group participation, attendance, feedback, and assist with the management of the budget and resources allocated to small groups

Secondary roles and responsibilities

5. Collaborate with Family Life Ministry to integrate family-focused initiatives into church-wide events and activities

6. Offer pastoral care and counselling support to individuals and families as needed

Qualifications:

- A committed follower of Jesus Christ with a passion for discipleship, community, and family ministry.

- Bachelor or diploma in theology, ministry, counselling, or a related field (preferred) – or an equivalent experience and a strong understanding of Christian ministry

- Previous experience in leading small groups or coordinating ministry programmes within a church setting.

- Strong interpersonal and communication skills, with the ability to relate to people of diverse backgrounds and ages.

- Excellent organizational and administrative abilities, including the capacity to manage multiple tasks and priorities effectively.

Working Conditions:

This is a full-time position with flexibility required for occasional evening and weekend activities. The position reports to the lead pastor of the English congregation, and will work closely with the English Service Committee chairperson and small group coordinator(s).

about the company

My client is a leading semiconductor equipment manufacturer with an outstanding international reputation in its field and a great emphasis on training & development. With more than 20 years history, this is a great brand to join at an exicting time in their development.

about the job

• Carry out on-site or remote support activities and close service calls
• Support system warranty standby
• Install a highly automated high vacuum CVD/PVD systems in a cleanroom environment
• Carry out quality installation, Preventive Maintenance (PM) according to schedule
• Participate and manage the new product release process as required
• Initiate, identify and participate in internal processes re-engineering projects
• Make timely reporting of issues and problems

skills & experience required

• Bachelor’s degree / Diploma in electrical / electronics / mechanical engineering or equivalent
• Min 1 year / intern experience in installation & troubleshooting of equipment in a cleanroom environment
• Understand / hands on with ALD / CVD / PVD systems/ sputtering / semiconductor / capital equipment
• Ability to build and maintain good relationship with customers
• Familiar with high complexity low volume environment
• Customer-oriented mentality and excellent client servicing skills
• Willing to work in north area of Singapore (Yishun / Woodlands / Sembawang)
• Training given to candidate with no experience

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg
Please include your availability, expected salary and reason for leaving current job
We regret that only shortlisted candidates will be contacted
EA: 94C3609 / Reg: R1325913

Job Description & Requirements

1. Onboard vessel coordination, commissioning, Service, modification and troubleshooting of Cathelco products (MGPS and ICCP systems).

2. Routine Maintenance tasks e.g., On-board Site Surveys, Technical Audits, System Health Checks, Spares Management and Service Report.

3. Ensure service / commissioning work is always completed safely and efficiently.

4. Ensure service / commissioning reports are completed fully and to a good standard on completion of each order and get signed from owner / yard.

5. Discuss and recommend technical solutions with Customer and Project Manager.

6. Commissioning vessels at Singapore / Overseas Major Shipyard.

7. Responding to Technical queries from Shipyard and customers within a given timeline.

8. Ensure that the product support related to areas of the complaints and the warranty system is properly managed with records maintained.

9. Oversee the installation of the systems or equipment.

10. Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.

11. Investigates root causes of failures and recommend solutions.

12. To deal with customer on the warranty issues from technical aspect.

13. Performs any other service and training duties as and when assigned.

Qualification/ Requirement:

1. Diploma in Engineering (Marine/ Mechanical / Electrical)

2. At least 3 years of working experience in marine related

3. Independent with team-oriented spirit

4. Ability to read mechanical / electrical system drawing.

5. Good communication and analytical skills.

6. Good report writing skills.

7. Prepare to travel overseas for commissioning / service works.

8. Understanding and ability to use Microsoft office, specifically MS word and excel.

Role Description

This position is responsible for handling all customers’ requests – call-in, walk-in, breakdown recovery and enquiries to deliver prompt and highest level of 7 customer commitments and satisfaction.

Responsibilites

Service Advisor:

• Assist to prepare extended quotations
• Responsible to take in vehicle while other service advisors are busy, to understand current vehicle situation from driver)
• Provide updates to customer regarding vehicle status inside various group chats
• Responsible to open recovery Work-order for Service contract or internal billing
• Responsible to open new trucks work-order and billing as per Sales Team request

Service Planning:

• Prepare service planning and communicated to respective customers
• Sending reminders to ensure the planning is adhered as per schedule
• Provide update to member on workshop performance achievement
• Fully accountable for pre-planned activities to ensure workshop & service bookings are filled
• Maintain consistent communications with customers to minimize missed service booking
• Fully responsible for VOSP updating to ensure 100% conversion within Planner / VOSP / LDS
• Ensure proper and timely update of customers’ details within the system for seamless flow of information between systems
• Ensure 100% conversion of service bookings intake / day & follow-up promptly with no-shows
• Check and ensure all proper documentation
• Attend to customers and vendors query for any dispute/discrepancies arise
• Prepare PO to suppliers / contractors
• Ensure 3 ways matching (Purchase Order vs Delivery Order if applicable vs Invoice) on dates, completeness and accuracy prior to submission to Business Control department

Other administrative duties:

• Track and monitor vendor invoices are received timely and in complete order. This is to avoid any further payment delay beyond agreed credit term
• Closely monitor and follow up debtors and liaise with relevant parties to ensure prompt payment and healthy debtors for the service department
• Any additional duties assigned by Managers
• The above list of job duties is not exclusive or exhaustive and may be change reasonably based on situation by the management

Competencies

1. Customer Orientation - Identify the needs of customers, both internal and external, to deliver an effective customer experience
2. Sales Closure - Perform numerical calculations and execute selling strategies to complete sales of products to the satisfaction of buyers and sellers
3. Customer Relationship Management Operations - Establish strategies, technologies and practices to manage and analyse data on customer interactions throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth
4. Service Planning & Implementation - Develop and implement strategies and plans for the service operations
5. Order Fulfilment Administration - Administer receiving, processing, delivery and optimisation processes for orders, in order to support business and customer requirements
6. Sales Closure - Perform numerical calculations and execute selling strategies to complete sales of products to the satisfaction of buyers and sellers

Duration of Attachment Offered

• 6 months

Sales & Service Coordinator

Working location: Hillview

Working days: 5.25 days

Working hours: Mon – Thur (08:30 to 18:00), Fri (08:30 to 17:30), Alternate Sat(08:30 to 12:00)

Salary: $2,800 + Commission + Annual Performance Bonus

Responsibilities

• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Assist in preparing proposals and quotations for incoming enquiries
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaigns
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Create and track submitted proposals and report status to the Manager
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Requirements

• Proficiency in Microsoft Office
• Relevant work experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition. Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging it sector expertise and global track record.

For more information, please visit www.sembcorp.com

Purpose and Scope

Conceptualize and develop ideas, assess needs of the building(s) of a project according to the business requirements and present it for management ‘s review.

Key Roles and Responsibilities

• Prepare design feasibility studies to support business plans;
• Draft scopes of work for procuring and manage design consultants and vendors who are working on the project(s);
• Support Project Manager in tender documentation preparation and evaluations throughout the entire project tender process;
• Review design proposals of consultants and propose cost effective & functional design suggestions to consultants;
• Assist Project Manager to resolve design problems and issues that arise during construction;
• Carry out any other ad-hoc design management-related tasks when needed;

Qualification, Skills, and Experience

• Degree in Architecture with 8-10 years’ relevant experience in industrial, mixed-use development projects will be considered favorably;
• Previous experience in overseas building projects in Vietnam and/or Indonesia is an added advantage;
• Practical experience in design and complete execution of building projects, project planning, development management, feasibility studies and cost control;
• Familiarity with the current international design trends and requirements; detailing appropriate to location, climate & needs; building control statutory norms in Vietnam or Indonesia; LEED & other relevant sustainable design standards; and project implementation process is essential;
• Excellent IT skills, including computer-aided design skills, such as AutoCAD, SketchUp, BIM software, Photoshop, MS Project;
• Excellent interpersonal, communication and presentation skills;
• Written and spoken fluency in English; other languages such as Vietnamese or Bahasa Indonesia are added advantage.

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses, and functions.
• Accountability – Hold team and self-accountable to deliver on our commitments.

about the company
Established for over 50 years, the Client is an established corporate bank. They believe in grooming their employees to become the best at what they do, and offer internal mobility opportunities.

about the role

• Provide support in the settlements of Treasury products including Foreign Exchange, Money Market as well as Fixed Income and Interest Rate Swaps
• Process FXMM trades including CLS
• Pre-matching, validation and settlements of trades
• Reconcile trade breaks and investigate failed trades
• Static data creation and maintenance in the systems
• Perform reconciliations
• Process remittances accurately and timely
• Ensure submission of regulatory reports on a timely basis
• Participate in projects and/or perform User Acceptance Testing

skills and experience required

• At least 5 years of Treasury Settlements/Operations experience
• Working knowledge in SWIFT payments
• Meticulous and detailed
• Proficient in Microsoft Office applications
• Good communications and interpersonal skills

If you would like to find out more about this role, please click apply below. Alternatively please connect with Lynda Tan at https://www.linkedin.com/in/lynda-tan/

EA: 94C3609 / R1223887

Overall Purpose of Job:

• Managing and preparation of cost estimation and commercial proposal including contractual obligation require by tender process
• Procurement and subcontract management for ongoing projects. This involves selecting the right vendors, negotiating favourable terms, and ensuring the timely delivery of materials and services.

Responsibilities:

• Prepare and submit cost estimation based on tender specification for approval. This includes liaising with equipment suppliers and when necessary, work closely with Engineering Design Centre/ designers to ensure suppliers’ scope of supply and specifications for equipment fulfil requirements of specifications
• Have a good overview and understanding of the business and be aware of the changes in the market (such as that of the shipping environment, oil prices affecting offshore market or action by competitors) and ensuring changes are made to company strategy to adapt to the changes in the business environment.
• Develop and execute procurement strategies for product/ solution with defined scope
• Drive sales success with existing and new clients throughout sales and execution process, including and not limited to; identify client, develop solution, work with internal stake holders to provide specification and commercial proposal, negotiate contract, manage client relationship, and ensure positive and sticky strategic partner future opportunities
• Work with internal business leaders to effectively report on marketing and business development activities and communicate strategies, justify development expenditure products/ solutions, and ensure positive results of projects
• Develop opportunity pipeline for defined scope, and assist internal teams to effectively forecast success
• Identify and assist to implement continuous improvement strategies to maximise overall company success

Requirements

• Preferably a degree in Marine Engineering and Naval Architecture
• Experience in both Commercial and Marketing.
• Preferably more than 6 years of experience in the marine industry with good network of customers worldwide.
• Knowledge in commercial and marketing relating to the marine industry
• Be comfortable with self-sufficient travel in globally distributed locations
• An appreciation of developing concepts/ ideas into commercial products/ solutions and executing a related sales opportunity.
• Self- motivated and ability to manage multiple opportunities and projects concurrently
• Critical attention to detail, and be success driven
• Outgoing personality and the ability to articulate ideas clearly, communicate and market concepts and listen
• High attention to personal presentation and ability to converse in a professional manner
• Ability to travel at short notice
• Global travel required

Other Information:

• Location: 16 Benoi Road (Island-wide transport provided)
• 5-day work week
• Working Hours: 7.25am to 5.00pm

Client: Sales Manager (Government, Defence))/ Business Development Manager (Enterprise Solution)

Our esteem client is looking for a Sales Manager (International)/ Business Development Manager.

Incumbent is required to build an international business portfolio, maintain, expand, establish and build enterprise strategic growth and partnership. It is paramount to drive international business development and growth.

Job Scope:

• Plan and execute International Sales business Strategies to achieve products and solution portfolio.
• To work with Enterprise clients in creating and delivering innovative solutions and formulate international business development strategies.
• Enterprise Solutions and Professional Services with a well-established sales network and a consultative selling approach.

Requirements:

• Strong experience Enterprise Solutions and Professional Services
• Proven track record in selling Software/ Application, Enterprise Solutions.
• Solid selling experience in Products & Solutions.
• Track record in Strategic Planning, Account Management, and Sales Management.
• Good in handling Software (Salesforce) accounts.
• Demonstrated good involvement in Business Development, Stakeholder Management and Client Management.
• Good relationship building with customers and business potential.
• Minimum 8 years of International Sales/ Enterprise Solution Sales experience.
• Track record in handling Sales in the Government (Defence), Public Sector domain.
• Minimum Degree in Computer Science.
• Excellent interpersonal and communication skills.
• Able to multi-task and work under stressful environment.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

• Well Established Company
• Basic $5000 - $8000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tuas (Transport Provided)
• Working days: Monday to Friday
• Working hours: 8am to 5pm

Job Responsibilities:

• Develop and implement department procedures, ensuring compliance with safety regulations and standards
• Oversee and coordinate the daily engineering operations, including conducting routine inspections and maintenance of machinery
• Manage the maintenance budget, ensuring efficient allocation of resources
• Supervise engineering staff, including hiring, training, and performance management
• Prepare preventative and maintenance schedules
• Identify and address potential issues before they result in equipment failure or downtime
• Collaborate with other departments to prioritize maintenance needs and manage work orders
• Manage inventory of maintenance equipment
• Prepare and present reports on maintenance operations and costs
• Keep abreast of advancements in maintenance and repair technologies

Requirements:

• Bachelor’s degree in Mechanical Engineering
• Min 5 years of relevant working experience and knowledge
• Strong planning, people management, analytical and problem solving skills

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492

About the job

• Identify opportunities to promote banking products across existing and new customers
• Conduct financial needs analysis to understand customers' financial goals and offer wealth management solutions such as insurance, structured deposits, loans and investment products
• Ensure compliance to service standards and provide excellent customer service and banking experience
• Regularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customers
• Engage in networking and marketing campaigns to increase customer base
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum Diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA License No: 11C5502 | EAP Registration No: R2199597

Customer Success Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled Customer Success Manager based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As a Customer Success Manager, you will play a critical role in ensuring that our customers are not only well taken care of but truly supported throughout their journey with GyroGear. This role is pivotal in shaping a customer experience that reflects the global image of GyroGear as a trusted leader in medical innovation. Through long-term engagement and relationship-building, you will foster customer success while laying the foundation for a world-class customer service team. Please note that this role may require occasional work on weekends and holidays to meet the needs of our customers.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a Customer Success Manager whose responsibilities include, but are not limited to:

1. Customer Relationship Management

• Serve as the primary point of contact for GyroGear customers, ensuring inquiries are addressed promptly, professionally, and empathetically.
• Build and maintain long-lasting relationships by understanding customer needs, goals, and preferences.
• Act as a trusted advisor, guiding customers to maximize the value of GyroGear’s solutions.

2. Customer Onboarding and Education

• Lead the onboarding process, ensuring new customers are equipped with the knowledge and resources to succeed.
• Develop and deliver training sessions, tutorials, and resources tailored to customer needs.

3. Issue Resolution and Advocacy

• Collaborate with internal teams to resolve customer issues efficiently and to high satisfaction.
• Advocate for customers by communicating their feedback and pain points to R&D, Operations, and Commercial teams.

4. Driving Success Metrics and Retention

• Establish and track key customer success metrics, ensuring satisfaction goals are achieved.
• Identify at-risk customers proactively and implement strategies to improve retention.

5. Communication and Engagement

• Regularly update customers via newsletters, status reports, and check-ins to ensure consistent engagement.
• Actively participate in online communities to foster connections, increase brand awareness, and generate new leads.

6. CRM Management and Process Optimization

• Maintain and enhance the CRM database to ensure accuracy, usability, and efficiency.
• Develop and refine customer success workflows, ensuring scalability as the company grows.

7. Collaboration and Cross-Functional Support

• Partner with Logistics, Finance, and Commercial teams to handle returns, refunds, and complex customer concerns.
• Collaborate with Marketing to create customer-centric campaigns and content, such as testimonials and success stories.

8. Thought Leadership and Continuous Learning

• Stay updated on industry trends, regulatory changes, and competitive offerings to provide informed recommendations to customers.
• Represent GyroGear at regional and international events to showcase the GyroGlove™ and engage directly with customers (e.g., Singapore).

QUALIFICATIONS:

• A minimum of 5 years of experience in customer success, account management, or customer service roles.
• Proven track record of building and maintaining strong, trust-based client relationships.
• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.

Technical and Professional Skills

• Advanced problem-solving and troubleshooting abilities, with a focus on delivering practical solutions.
• Strategic thinking and organizational skills, with the ability to manage multiple priorities effectively.
• Strong analytical mindset to track and optimize customer success metrics.

Soft Skills

• Empathy and active listening, with a passion for understanding and addressing customer concerns.
• Adaptability and resilience, thriving in a fast-paced, startup environment.
• High level of professionalism and composure in stressful situations.

Additional Requirements

• Flexibility to travel regionally as needed (e.g., to Singapore).
• A strong commitment to delivering exceptional customer experiences and exceeding expectations.