· Achieve the Digital Business targets for both connectivity and revenue.

· Support the development of the Portfolio, New Installation, Modernisation, Repairs Sales, and Fulfilment Teams to strengthen their knowledge and capabilities of Digital services / products.

· Prepare and maintain a sales opportunity and forecast database for monthly reporting purposes.

· Liaise with Schindler Supply Chain and Group IoEE Technical to ensure inventories and sales targets are aligned.

· Active involvement with Internet of Elevator and Escalator (IoEE) communications and networking to ensure SLS is up to date with latest developments with products and solutions.

· Develop a series of real-life case studies of digital services and solutions to support the sales organisation.

· Arrange for customer presentations and demonstrations of digital services.

· Prepare quotations to support the respective Business Unit Sales teams.

· Identify & Share Schindler Best Demonstrated Practices worldwide.

· Engage and maintain strong relationships with Internal and External stakeholders to foster the acceleration and growth of digital business (especially connectivity)

· Identify new opportunities for growth with digital Services and work with Schindler JSG and Group

· Follow up with customers post purchase of digital services and solutions to ensure they are familiar with the tool and fully utilise.

· Manage Technical Operations Centre including

-Schindler callback centre for Schindler Singapore (SLS)

-JSG EI initiatives assignment

-SLS strategic EI initiatives implementation

-EI business KPI reporting and follow up

-Key account management initiatives

-Other EI business opportunity development and assignment

The Senior Director, Service Operations is a key leadership role responsible for overseeing and optimizing the operational functions of CX & Service Operations across APAC and EU regions. This includes strategic ownership of Workforce Management (WFM), Agent Enablement (training, quality, and content), and Business Process Outsourcing (BPO) Management. This leader will ensure excellence in service delivery through strategic planning, workforce optimization, vendor management, and continuous process improvement.

This role demands strong strategic thinking, operational expertise, and leadership capabilities to align cross-functional teams and drive impactful results in a complex, high-growth environment.

Responsibilities

Work Force Management (WFM)

• Develop and oversee the WFM strategy to ensure optimal staffing and resource allocation across APAC and EU regions.
• Lead business planning and forecasting processes to align workforce needs with business objectives.
• Establish and monitor staffing models, ensuring scalability and flexibility to meet demand fluctuations.

Agent Enablement

• Oversee training, quality assurance, and content development for customer operations teams.
• Drive continuous improvement in training programs to ensure agents are equipped with the skills and knowledge to deliver exceptional service.
• Establish quality standards and feedback mechanisms to enhance agent performance and consistency.
• Manage the development and maintenance of internal knowledge bases and support content.

BPO Management

• Develop and execute a comprehensive vendor and BPO management strategy to support business objectives.
• Identify, onboard, and evaluate BPO partners to ensure alignment with company standards and goals.
• Oversee contract negotiations, renewals, and ensure compliance with all legal and regulatory requirements.

Performance Monitoring and Improvement

• Set and monitor KPIs, SLAs, and performance metrics for WFM, agent enablement, and BPOs.
• Conduct regular business reviews to assess performance, address issues, and identify opportunities for improvement.
• Lead efforts to optimize processes, improve efficiency, and reduce operational costs across all service delivery functions.

Cross-Functional Collaboration

• Collaborate with internal stakeholders (e.g., CX & Service Ops, COEs, Finance, Product, etc) to ensure alignment of service delivery activities with broader business needs.
• Work closely with data teams to leverage insights for workforce planning, training improvements, and vendor performance optimization.

Leadership and Team Development

• Build, mentor, and develop a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
• Lead by example, demonstrating operational excellence and a customer-first mindset.

About Us
We are the largest indoor golf club in Singapore, offering a premium golfing experience and a variety of services. We are looking for a dedicated, proactive individual to join our team as an Customer Service & Operations Associate member. If you thrive in a fast-paced, customer-focused environment and enjoy delivering top-quality service, we’d love to meet you!

Position: Customer Service & Operations Associate

Job Responsibilities

1. Reception & Customer ServiceGreet and assist guests, take orders, and handle payments.
   Provide friendly and professional service to ensure a positive guest experience.
   
2. Maintaining Club CleanlinessKeep public areas, dining areas, and workspaces clean and organized.
   
3. Operational SupportAssist with various day-to-day tasks to ensure smooth club operations.
   Address guest inquiries and resolve any issues promptly.
   
4. Food & Beverage AssistanceServe customers in the dining area.
   Prepare and serve light snacks and beverages (including simple cooking for snack menus).
   

Requirements

• Must be legally authorized to work in Singapore (We are currently unable to offer work pass sponsorship for this position).
• Basic English communication skills required.
• Chinese language skills are preferred but not mandatory.
• Previous experience in customer service, F&B, or similar roles is an advantage.
• A positive, team-oriented attitude and willingness to learn.
• Ability to multi-task and work effectively in a fast-paced environment.

Working Hours

• Full-Time: 6 days a week (including weekends and public holidays).
• Part-Time: Flexible hours available (including weekends and public holidays).
• Student Job: Open to students looking for part-time work.

This position reports to the director of MUSSEN PTE. LTD. The Operations Manager develops operational processes that are efficient, effective and aligned with organisation guidelines. He/She also takes the lead in managing the efficient storage and deployment of products while managing conflicts related to trade transactions with his knowledge in trade regulations and guidelines.
Equipped with excellent interpersonal and communication skills, he is able to collaborate closely with a diverse range of stakeholders in managing the organisation’s local and regional trade operations. He is a proactive individual with a methodical mindset, enabling him to address complex issues in a challenging business environment.

Individual to be involved in:
1. Responsible for day-to-day smooth running of the operational business
2. Chalk out or improve operational systems, processes and best practices that guarantee company l well-being.
3. Formulate strategic and operational objectives
4. To adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing policies that relates to health, safety and security.
5. Any ad-hoc duties as assigned

Technical Skills and Competencies1. Experience in Operations Management
2.Strategic thinking ability, proven implementation results
3. Experience in customer service with good communication & interpersonal skills
4. Experience in Finance Management

Duration of Attachment-6Months

Position Summary

This position is responsible for leading a team in the management of warehouse operations to achieve the operations key performance index and the required service standards. This may include managing the warehousing and inventory management system, physical distribution operations, implementing logistics technology, customer liaison and relationship, organization development and training.

Primary Responsibilities

• To lead and manage at least one operation of company’s logistics operations (Warehousing & Transportation) including monitoring and achievement of Operation Key Performance Index i.e. Order Accuracy, Safety, Housekeeping and Security of Operation, Warehouse turn-around-time, Billing and documentation, Inventory Management (Control, Accuracy and level), Overtime Ratio & Labour Productivity.

• Review and management of Revenue & Expense of operations including Continuous monitoring of expenses, Accurate application of revenue, Negotiate and reduce costs on hired contractors, verify and authorize payment(s), Continuous sourcing of contractors,, management & maintenance of assets and maximize profitability.

• Review of Operation status with customers & management on a timely and regular basis.

• Provide management report on operation status and budget figures on a timely and regular basis.

• Manage and Develop the entire operation team which may include; Staff training plan, Recruitment of operations staff, Staff development activity and Ensure efficient communication between inter-departments.

• Managed all related matters pertaining to facility, safety and security issues.

• To maintain good working relationships with customers.

• As required, assist sales team in securing new business, including; conduct of facility tours, presentations on operations, site visits for customers to present capabilities and / or gather data and coordination effort with engineering and IT teams.

Requirement

• Degree in Engineering, Logistics Management, Industrial Engineering, Business or equivalent, Diploma Holders of similar fields are also considered.

• Total 10 years working experience with minimum 5 years in the Logistic Industry, preferred in similar capacity.

• Good working knowledge of the following operations areas – distribution, inventory planning, network analysis, materials management.

• Good Interpersonal & communication skills.

• Strategic thinking ability, proven implementation results.

• Strong written and oral communications skills.

• Experience with customs and regulatory issues related to logistics.

Working hours: Mon to Fri, 8:30am to 6pm

- responsible for sourcing of clientele base

- in charge of outlet daily operations

- collection of daily sales takings

- updating the POS system records for sales reporting

- independent and motivated individual

- time management skills

- experience in managing the whole shop outlet

- rostering of daily staff for operations

Company Description

At MCI Career Services Pte Ltd, we take pride in our reputation as a leading and trusted leader in recruitment and human resources and uphold our commitment to deliver dedicated and genuine service to our candidates and corporate clients. We are an expert in sourcing and placements of local staff with an emphasis on permanent, temporary and contract placements and we specialised in providing outsourcing and HR/Payroll support services to a plethora of industries.

MCI Group of Companies, collectively known as a group has multiple subsidiary companies such as MCI Career Services, MCI Consulting, MCI Outsourcing and MCI Event and Production Pte Ltd. Over the years, we have grown to a team of more than 100 dedicated employees across two offices in Singapore and Malaysia.

As an Enterprise 50 company, we are honored to be recognized as one of the top 50 most enterprising, privately-owned local companies who have contributed to Singapore’s economic development, both locally and internationally, in 2019, 2021, and 2023.

We are also pleased to announce that our subsidiary, MCI Outsourcing Pte Ltd, has won the Gold Award for Best Recruitment Firm – Outsourcing Solution at the prestigious HRM Asia Readers’ Choice Awards 2023.

Company Culture & Perks of Joining MCI Career Services

As we continue to expand, we seek talented individuals who value collaboration, are results-driven, and are passionate about personal and organizational growth. We welcome fresh ideas, diverse perspectives, and feedback from our employees to enhance our business processes and work culture. Additionally, we focus on providing training to equip our employees with the skills needed to excel in their roles, and we are committed to develop leaders who inspire, empower, and support the growth of our junior employees. In addition to mentoring opportunities, employees also have access to cross-departmental training, enabling them to take on new roles and expand their expertise.

At MCI, we believe in recognizing and rewarding performance based on merit. In addition to honoring our top sales performers with uncapped commissions, we are one of the few recruitment consultancy firms that provide employees with the opportunity to broaden their horizons and gain cultural exposure through company-sponsored trips to destinations such as China, Korea, and even Europe!

To express our gratitude for our employees' dedication, we present annual appreciation awards to celebrate their years of service with us.

Whether it’s individual milestones like birthday celebrations and promotions or team accomplishments like team bonding activities, we cherish and celebrate the achievements and moments that our employees have with us.

To promote employee well-being and maintain a healthy workforce, we have provided comfortable massage chairs in the office for relaxation, employee-led bimonthly recreation sports event and more! If you are passionate and ready to take on new challenges, we invite you to join our team and work with us to drive MCI to a greater success!

Job Overview:

We are looking for a People-Oriented, Results-Driven Operations Manager to join our team at MCI Career Services.This individual will play a crucial role in enhancing and streamlining our internal business processes, ensuring efficient, cost-effective, and scalable delivery of recruitment services to our candidates and clients.

Key Responsibilities:

1. Business Process Improvement:

• Develop operational guidelines that standardize best practices on recruitment, client and vendor management, ensuring a positive experience for our candidates, clients and vendors
• Evaluate and refine operational workflows to enhance efficiency and ensure maximum productivity.

2. Strategic Planning & Execution:

• Collaborate with senior leadership to design, implement, and monitor business strategies that align with organizational objectives
• Oversee and ensure successful execution of strategic initiative

3. Stakeholder Communication & Collaboration:

• Serve as the liaison between the operations, talent acquisition, business development teams, and other departments to ensure alignment towards company goals.
• Address and resolve operational issues promptly and effectively

4. Reporting & Data Driven Decision Making:

• Generate monthly reports and analyze performance of business processes to provide actionable insights to improve resource utilization and operational efficiency

5. Cost-Control

• Manage annual expenses, ensuring expenditures are kept within planned annual budget.
• Track actual sales performance against targets and identify opportunities for revenue growth and enhance profitability through cost-control measures

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5 to 8 years of experience in an operations management role
• A proven track record of driving business process improvements and operational excellence, with experience in data-driven decision-making.
• People-oriented with strong leadership and problem-solving skills.

If you are passionate about optimizing business operations and leading teams towards success, we would love to hear from you!

Kindly click to APPLY NOW or email your CV to [email protected]. If you do not possess the above experiences, your application will still be considered on individual merits and you may be contacted for other job opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Ong Jun Kiat

Registration Number: R23117387

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Key Responsibilities:

1. Operational Management:
   Oversee TCM physicians within the company.
   Develop and manage staff rosters to ensure efficient resource allocation and seamless clinic operations.
   Monitor and evaluate the performance of TCM physicians and therapists, providing feedback and actionable improvement plans.
   Ensure compliance with local regulations and standards relevant to TCM practice.
2. Staff Training and Development:
   Design and implement training programs for TCM professionals, including physicians and therapists, to enhance their clinical and customer service skills.
   Conduct regular workshops and knowledge-sharing sessions to keep staff updated on the latest developments in TCM.
   Mentor new and existing team members to align with company values and professional standards.
3. Innovation and Strategic Initiatives:
   Identify and implement innovative ideas to improve clinic operations, enhance patient experience, and drive business growth.
   Collaborate with the leadership team to introduce new services, treatments, or technologies in alignment with market trends and company goals.
   Develop strategies to improve operational efficiency and patient satisfaction.
4. Performance and Reporting:
   Track and analyze key performance indicators (KPIs) related to clinic operations and staff performance.
   Prepare and present regular operational reports to the leadership team.
   Recommend and execute improvements based on performance data and feedback.
5. Stakeholder Collaboration:
   Work closely with the marketing team to promote new services and initiatives.
   Partner with the HR department for recruitment, onboarding, and employee engagement activities.
   Build strong relationships with external partners and vendors to support clinic needs.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field; additional certification in TCM is an advantage.
• Proven experience in operations management, preferably within the healthcare or wellness industry.
• Strong understanding of Traditional Chinese Medicine practices and principles.
• Excellent leadership, communication, and organizational skills.
• Ability to think strategically and implement innovative ideas.
• Proficient in using operational tools and software to manage schedules, performance, and reporting.
• Familiarity with local regulations governing TCM practice in Singapore.

Operation Manager

• Handles day to day deployment
• Conduct meeting with client
• Cover security post when requested
• Conduct Security Audits
• Irregular working hours
• Must be able to lead a team of 50 security officers and possibly, above.
• Strongly encouraged to have your own vehicle
• With PLRD licence (Security Supervisor Rank)

Job Overview:

The Operations Manager for Environmental Services specializing in Hazardous Waste Management will oversee the operations of hazardous waste disposal, treatment, and recycling services across various job sites. This role involves ensuring compliance with all relevant regulations, maintaining high safety and service standards, fostering client relationships, managing staff performance, and ensuring operational efficiency. The Operations Manager will also be responsible for budgeting, manpower planning, and continuous improvement of processes to enhance both service quality and profitability.

Key Responsibilities:

SOP Development & Implementation:

• Develop and implement Standard Operating Procedures (SOPs) for hazardous waste management and ensure compliance across all assigned sites.
• Monitor and ensure that all hazardous waste operations follow industry best practices and legal regulations.
  

Client Relationship & Contract Renewal:

• Build and maintain strong, trusting relationships with clients to ensure long-term partnerships and successful contract renewals.
• Address client feedback and complaints promptly, ensuring that corrective and preventive actions are taken.
  

Training & Development:

• Oversee on-the-job training (OJT) for staff in hazardous waste handling, equipment use, and safety protocols.
• Ensure staff remain up-to-date with the latest environmental and safety regulations and technologies, including robotics and health policies.
  

Staff Management & Performance:

• Manage staff motivation, performance, and discipline according to organizational, HR, and government manpower policies.
• Lead recruitment efforts, interview applicants, and conduct performance reviews to maintain a competent workforce.
  

Manpower Planning & Deployment:

• Plan and allocate manpower efficiently across job sites to meet client requirements while ensuring cost-effectiveness.
• Oversee staff deployment based on site requirements and contractual commitments, ensuring timely completion of all projects.
  

Budgeting & Cost Management:

• Manage budgets for hazardous waste operations, ensuring costs remain within defined limits.
• Optimize resources to maintain profitability while ensuring quality service delivery.
  

Workplace Safety & Compliance:

• Ensure compliance with all Workplace Safety & Health (WSH) regulations and hazardous waste management standards across all assigned sites.
• Maintain up-to-date records of safety meetings, staff inductions, and any required documentation to meet regulatory requirements.
  

Operational Efficiency & Improvement:

• Continuously review operational processes to identify opportunities for improvement in efficiency, service delivery, and compliance.
• Propose and implement enhancements in work procedures, safety measures, and client satisfaction strategies.
  

Job Requirements:

• Bachelor’s degree in Engineering, Environmental Science, or a related field.
• Minimum of 5+ years of experience in hazardous waste management operations.
• Strong management, organizational, and analytical skills.
• Proven experience in decision-making, compliance management, and resource optimization.
• Excellent verbal and written communication skills, with the ability to interact effectively with clients and staff.
• Strong leadership skills, with the ability to motivate and manage a diverse team.
• Bilingual in English and a second language (preferred).
• Proficiency in computer software, administration, and presentation tools.
• Knowledge of hazardous waste regulations and best practices.
• Ability to work well under pressure and manage multiple priorities in a fast-paced environment.

Be the Backbone of a Purpose-Driven Healthcare Community!

Jamiyah Nursing Home seeks an Operations Manager to ensure operational excellence in a mission-centered elder care facility. This role supports holistic, compassionate care, balancing strategic oversight with hands-on management.

Why Join Us?

- Mission Impact: Contribute to a healthcare facility that blends quality care, making a positive difference for residents and families.

- Collaborative Culture: Join a team valuing diversity, respect, and teamwork, supporting all staff and residents.

Key Responsibilities

- Oversee daily operations, ensuring smooth workflows for resident care.

- Maintain facility standards, safety protocols, and regulatory compliance.

- Streamline processes with nursing and admin teams.

- Coordinate with vendors for resource availability.

- Manage budgets, reports, and operational goals.

Ideal Candidate

- Proven operations management experience, ideally in healthcare or elder care.

- Strong leadership, organizational, and problem-solving abilities.

- Team-focused, culturally sensitive, and adept in communication.

Benefits

- Competitive salary with performance incentives.

- Opportunities for professional growth.

- Involvement in community events and a supportive work culture.

Join Us in Making a Difference!

Apply now to bring your skills to a facility that values quality care and compassion at Jamiyah Nursing Home.

Key Responsibilities:

1. Operational Management:
   Oversee TCM physicians within the company.
   Develop and manage staff rosters to ensure efficient resource allocation and seamless clinic operations.
   Monitor and evaluate the performance of TCM physicians and therapists, providing feedback and actionable improvement plans.
   Ensure compliance with local regulations and standards relevant to TCM practice.
2. Staff Training and Development:
   Design and implement training programs for TCM professionals, including physicians and therapists, to enhance their clinical and customer service skills.
   Conduct regular workshops and knowledge-sharing sessions to keep staff updated on the latest developments in TCM.
   Mentor new and existing team members to align with company values and professional standards.
3. Innovation and Strategic Initiatives:
   Identify and implement innovative ideas to improve clinic operations, enhance patient experience, and drive business growth.
   Collaborate with the leadership team to introduce new services, treatments, or technologies in alignment with market trends and company goals.
   Develop strategies to improve operational efficiency and patient satisfaction.
4. Performance and Reporting:
   Track and analyze key performance indicators (KPIs) related to clinic operations and staff performance.
   Prepare and present regular operational reports to the leadership team.
   Recommend and execute improvements based on performance data and feedback.
5. Stakeholder Collaboration:
   Work closely with the marketing team to promote new services and initiatives.
   Partner with the HR department for recruitment, onboarding, and employee engagement activities.
   Build strong relationships with external partners and vendors to support clinic needs.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field; additional certification in TCM is an advantage.
• Proven experience in operations management, preferably within the healthcare or wellness industry.
• Strong understanding of Traditional Chinese Medicine practices and principles.
• Excellent leadership, communication, and organizational skills.
• Ability to think strategically and implement innovative ideas.
• Proficient in using operational tools and software to manage schedules, performance, and reporting.
• Familiarity with local regulations governing TCM practice in Singapore.

Job Summary

Work with the Executive Director in maintaining and overseeing the admin & operations systems and processes to support SANH in achieving its goals and mission. The services include but not limited to:

• Dietary Services for residents
• Laundry & Linen Services
• Contract services and agreements for purchase of services
• General admin processes and systems

Provide oversight of critical operational functions such as:

• Emergency preparedness and response/Business Continuity Plans
• Service integration within SAMH and SACS

Job Description

Operational support of ongoing services:

• Co-ordinate collaborative processes with internal partners, particularly within the SAMH and SACS service units to ensure smooth and effective service integration to kick start new services and projects.
• Support ED in managing the operations of the dietary (e.g resident food services) and laundry services, including the linen room functions.
• Support new work teams of SANH in overseeing ongoing operational matters within these new services, as well as operational matters relating to external services provided by vendors to ensure smooth delivery of patient care, accountability and internal control.
• Conduct review audits of the new services/projects to ensure that they are up to the mark and meet all the requirements/KPls of the licensing authorities (e.g. the MOH) and funding agencies (e.g. AlC).
• Establish systems to ensure quality records are maintained within the statutory required retention periods through proper identification, filing, storage, maintenance and disposition of records (Medical Records).
• Coordinate the renewal of all outsourced services, including the sourcing for quotations and preparation of vendor evaluation.
• Manage service agreements. Keep track of the expiry and renewal dates of all agreements; conduct market survey and review rental rates for renewal.

Procurement

• Obtains cost estimates for materials, supplies and services.
• Identifies potential suppliers/vendors, gathers and analyses information on them; recommends prospective vendors to Management.
• Prepares vendor contract and negotiates terms with vendors.
• Maintains inventory of materials, supplies and maintains records.
• Periodically assesses inventories and compares with market activity; may recommend adjustment of the procurement plan to Management.
• Reviews, analyses receiving/inspection documentation; forward receiving documents to Finance for vendor payment.
• Maintains records of approved suppliers and periodically evaluates vendor performance (e.g., conformance with stated requirements, trends, anamolies).

Emergency preparedness and response

• Develop operational procedures to ensure business continuity in response to and in managing emergency situations and national crisis (Business Continuity Plan, Flu Pandemic SOP, Mass Casualty Response Plan).
• Plan and conduct exercises and drills with new work teams to ensure the services’ preparedness to respond expeditiously in a crisis situation (eg Table Top Exercises).

Job Requirements

• General degree or equivalent from a recognized institution
• Minimum 5 years of working experience in a similar capacity
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.

Responsibilities:

• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels.
• Plan and monitor day-to-day running of food court operations.
• Set and manage strategic goals and make decisions for operational activities.
• Drive and develop operational excellence by improving process and / or procedures within the operations environment to enhance service level and improve productivity.

Requirements:

• Strong people with management and leadership skills.
• Resourceful, good team player and able to multi-task.
• Good analytical, organizational and problem-solving skills.
• Able to work in a fast-paced and dynamic work environment

Working location: Tuas

Working hours: Monday - Friday 5am-2pm

Responsibilities:

• Manage and supervise a team in the operations department.
• Ensure business impact are identified, reported on, and managed at all times.
• Uphold discipline and professionalism within the department.
• Oversee daily logistical operational function and ensure KPIs are met.
• Address challenges and resolve issues related to operations.

Requirements:

• Lead, manage and supervise staff
• Degree in Supply Chain/Logistics or Business or related field.
• At least 3-5 years of working experience in a similar industry.
• Profound expertise in ocean and air freight industry.
• Strong knowledge of Customs regulations, airline protocols, and shipping line procedures.
• Proficient in using MS Office Applications.
• Good in presentation and negotiation skills.

JOB SUMMARY

You will be responsible for the success of the outlet and oversee our F&B operations across various.

retail outlet.

RESPONSIBILITIES & EXPECTATIONS

· Oversee business continuity of all store operations, working together with the Operations Manager/Executive.

· Lead and manage operation team, front and back-of-house staffs across the assigned retail outlet to deliver high level of product and service excellence in accordance with the company’s strategic.

· Develop and direct company’s overall budget planning strategy, goals and cost saving practices.

· Provide leadership and guidance to operation team and restaurant managers on addressing the service, organization and cost issues.

· Research and develop opportunities and plans, understanding market requirements, identify market trends in F&B, and suggest improvements to achieve the company's goals and profits.

· Any other tasks as and when assigned by immediate superiors.

REQUIREMENTS

· Degree / Diploma in F&B Management, Hospitality or related discipline

· Minimum 5 years’ relevant knowledge of F&B management, systems and procedures

· Resilient and able to perform under pressure

· Excellent communications and interpersonal skills

· Strong analytical abilities, highly driven with strong work ethic, personal integrity and excellent leadership qualities.

· Willing to work on weekends or Flexible with work schedule based on operational needs

Position Summary

This position is responsible for leading a team in the management of warehouse operations to achieve the operations key performance index and the required service standards. This may include managing the warehousing and inventory management system, physical distribution operations, implementing logistics technology, customer liaison and relationship, organization development and training.

Primary Responsibilities

• To lead and manage at least one operation of company’s logistics operations (Warehousing & Transportation) including monitoring and achievement of Operation Key Performance Index i.e. Order Accuracy, Safety, Housekeeping and Security of Operation, Warehouse turn-around-time, Billing and documentation, Inventory Management (Control, Accuracy and level), Overtime Ratio & Labour Productivity.

• Review and management of Revenue & Expense of operations including Continuous monitoring of expenses, Accurate application of revenue, Negotiate and reduce costs on hired contractors, verify and authorize payment(s), Continuous sourcing of contractors,, management & maintenance of assets and maximize profitability.

• Review of Operation status with customers & management on a timely and regular basis.

• Provide management report on operation status and budget figures on a timely and regular basis.

• Manage and Develop the entire operation team which may include; Staff training plan, Recruitment of operations staff, Staff development activity and Ensure efficient communication between inter-departments.

• Managed all related matters pertaining to facility, safety and security issues.

• To maintain good working relationships with customers.

• As required, assist sales team in securing new business, including; conduct of facility tours, presentations on operations, site visits for customers to present capabilities and / or gather data and coordination effort with engineering and IT teams.

Requirement

• Degree in Engineering, Logistics Management, Industrial Engineering, Business or equivalent, Diploma Holders of similar fields are also considered.

• Total 10 years working experience with minimum 5 years in the Logistic Industry, preferred in similar capacity.

• Good working knowledge of the following operations areas – distribution, inventory planning, network analysis, materials management.

• Good Interpersonal & communication skills.

• Strategic thinking ability, proven implementation results.

• Strong written and oral communications skills.

• Experience with customs and regulatory issues related to logistics.

Working hours: Mon to Fri, 8:30am to 6pm

Job Summary:

We are seeking an experienced and results-driven Operations Manager to oversee the overall operations of our bakery. This role involves managing staff, ensuring product quality, optimizing workflows, and driving operational excellence. The ideal candidate will have strong leadership skills, a passion for the food and beverage industry, and the ability to balance operational efficiency with customer satisfaction.

Key Responsibilities:

• Oversee daily operations across all bakery outlets and ensure smooth workflows.
• Manage, train, and motivate staff to deliver exceptional service and maintain high performance standards.
• Ensure consistent product quality, freshness, and presentation to uphold brand reputation.
• Monitor inventory and procurement processes to minimize waste and maintain cost efficiency.
• Enforce compliance with food safety, hygiene, and health regulations.
• Analyze sales data and operational performance to identify opportunities for improvement.
• Develop and implement strategies to optimize workflows and meet production targets.
• Address customer feedback and implement solutions to improve the overall customer experience.
• Collaborate with the marketing and sales teams to drive promotions and enhance sales performance.
• Prepare and manage budgets, ensuring profitability and cost control.
• Maintain a clean, organized, and safe working environment in compliance with company policies.

Requirements:

• Proven experience in operations management, preferably in the food and beverage or retail industry.
• Strong leadership and team management skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• In-depth knowledge of food production processes and health and safety standards.
• Strong financial acumen with experience in budgeting and cost management.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Planning: Develop long-term plans and strategies to improve the company
• Managing: Supervise employees, manage quality assurance, and oversee day-to-day operations
• Analyzing: Analyze budgets to reduce costs, and review contracts and purchase orders for quality
• Improving: Identify areas for improvement and work with teams to develop solutions
• Managing resources: Plan how to use materials and human resources
• Managing risk: Anticipate and track operational risks, and develop strategic solutions
• Managing documentation: Create and monitor personnel documentation to ensure it complies with regulations

Job Description:

• Communicating with external stakeholders, such as contractors, vendors, hospitals, dorms, government organizations, and landlords; communicating with internal stakeholders, such as finance, human resources, and IT
• Take part in acquiring a range of services for the medical facility.
• Processing and reviewing invoices, outsourced services, and center licenses on a regular basis; entering and consolidating data
• Preparing and coordinating licensing and audits (MOH, NEA, and MOM)
• Reporting to the administrative and operations team as the team's reporting officer
• Overall in charge of rostering, staff development, and appraisals; serving as a liaison for research projects; creating monthly workload statistics and dental reports
• Supervising the onboarding and offboarding of Primary Care Plans (PCPs); and creating and organizing reports for Migrantwell Singapore

Requirements:

• Minimum a degree in any relevant field.
• At least five years of relevant managerial experience, ideally with operational expertise in a similar role in the healthcare industry.
• Outstanding communication and interpersonal skills to collaborate with all departments.
• A capable leader who has demonstrated the capacity to lead, inspire, and mentor teams.

6226 1472

- responsible for sourcing of clientele base

- in charge of outlet daily operations

- collection of daily sales takings

- updating the POS system records for sales reporting

- independent and motivated individual

- time management skills

- experience in managing the whole shop outlet

- rostering of daily staff for operations

Jobs Descriptions:

• Manpower planning - Recruit, train, assign, schedule, coach, counsel and discipline employees

• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

• Maintain safe and healthy work environment by following and enforcing standards and procedures

• Responsible for operation supervisors, with review/approval responsibility for all operations employees

• Maintain great relationships with key business partners

• Work closely with Operation Head and management team to set and implement policies, procedures and systems

Responsibilities

• Planning: Develop long-term plans and strategies for the company's success
• Managing: Supervise, hire, and train employees
• Analyzing: Analyze budgets to reduce costs and review contracts and purchase orders for quality requirements
• Improving: Identify areas for improvement and work with teams to develop solutions
• Managing quality: Manage quality assurance programs and review designs for quality
• Managing processes: Develop and monitor processes and procedures
• Managing risks: Anticipate and track operational risks and provide solutions
• Managing resources: Plan the use of materials and human resources
• Managing documentation: Create and monitor personnel documentation to ensure it complies with regulations

Job Description:

• Oversee daily operations to ensure efficiency and excellence in service.
• Lead, train, and manage a dynamic team of front-of-house and back-of-house staff.
• Monitor and control budgets, inventory, and expenses.
• Ensure compliance with health, safety, and hygiene standards.
• Drive customer satisfaction by addressing concerns and enhancing the dining experience.
• Collaborate with marketing teams to develop and execute promotional activities.
• Maintain accurate records of sales, staff performance, and operational metrics.

Qualifications:

• Proven experience in a managerial role within the food service industry, specializing in chinese cuisine.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of health and safety regulations.
• Ability to multitask and thrive under pressure.
• Proficiency in restaurant management software and tools is a plus.
• Flexible to work weekends, evenings, and holidays as needed.
• Bilingual in english and mandarin to liaise with mandarin speaking counterparts.

Job Purpose

The incumbent will oversee the manpower fulfillment and day to day site operations, ensuring Client Success is achieved by executing and following through on operational, recruitment, rostering and reporting responsibilities.

Description of Responsibilities

Operations

Comprehend operational requirements from Client

Communicate implementation method with Supervisors

Follow through on implementation ensuring adherence

Manpower Planning and Rostering

Comprehend manpower requirements and rostering

Advertise and recruit required manpower without over deploying

Onboard new hires on their first day on site

Rostering and Attendance

Prepare the duty roster 2-weeks prior

Distribute the duty roster 1-week prior

Ensure duty roster is adhered to and discipline accordingly if not

Reporting

Prepare all necessary reports and attendance sign-in documents for use

Ensure attendance sign-in is accurate and complies to requirements for ease of billing

Archive all attendances and reports in an organized manner (site and in HQ)