Job Summary: The IT Operation and Maintenance Manager is a critical role responsible for overseeing the ongoing operation, maintenance, and support of an organization's IT infrastructure and systems. This position plays a crucial role in ensuring the reliability, security, and performance of IT assets and services. The IT Operation and Maintenance Manager typically reports to the IT Director or Chief Information Officer (CIO).
Key Responsibilities:
1. Operation and Maintenance:Manage the day-to-day operation, maintenance, and monitoring of IT systems, networks, and infrastructure.
Ensure that IT systems and services are available and performing optimally, minimizing downtime and disruptions.
2. Team Management:Lead and supervise the IT operation and maintenance team, including system administrators, network engineers, and support staff.
Recruit, train, and evaluate team members to maintain a high-performing and cohesive workforce.
3. Problem Resolution:Identify and resolve IT issues and incidents promptly to minimize impact on business operations.
Implement effective incident management and problem-solving processes.
4. Asset Management:Manage IT assets, including hardware, software, licenses, and contracts.
Ensure accurate inventory and licensing compliance while optimizing asset utilization.
5. Security and Compliance:Implement and enforce IT security policies, procedures, and best practices.
Ensure compliance with relevant industry regulations and standards, and manage security audits and assessments.
6. Disaster Recovery and Business Continuity:Develop and maintain disaster recovery and business continuity plans to safeguard against data loss and ensure continuity of operations.
Conduct regular testing and updates of these plans.
7. Vendor and Supplier Management:Manage relationships with IT vendors, service providers, and suppliers.
Negotiate contracts, service-level agreements (SLAs), and ensure service quality.
8. Performance Monitoring:Implement monitoring and reporting tools to proactively detect and resolve performance issues.
Analyze performance metrics and recommend improvements.
9. Documentation:Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
Create operational manuals for team reference.
Requirements:
1. Education: A bachelor's degree in computer science, information technology, or a related field is typically required. A master's degree or relevant certifications (e.g., ITIL, CISSP) may be preferred.
2. Experience: A minimum of 5-7 years of experience in IT operations and maintenance, with at least 2-3 years in a management or supervisory role, is usually required.
3. Technical Knowledge: Proficiency in IT infrastructure, network administration, system management, and security best practices. Familiarity with the organization's specific technology stack is a plus.
4. Leadership Skills: Strong leadership and team management skills, with the ability to motivate and lead a diverse IT team.
