Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Position Summary:

We are seeking an experienced and dynamic Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team. The ideal candidate will be responsible for ensuring timely and quality service delivery while driving operational excellence and maintaining high customer satisfaction levels. This role requires a proactive leader with a strong focus on performance management, team development, and seamless collaboration across teams.

Key Responsibilities:

Operational Oversight:

· Oversee the daily operations of the service delivery team to ensure all services are delivered on time and meet established quality standards.

· Monitor and manage operational KPIs to achieve delivery excellence.

Team Management:

· Lead and manage a team of 5+ individuals, providing guidance, support, and regular performance feedback.

· Foster a collaborative and high-performing team culture.

· Develop training plans and upskill team members to meet evolving service delivery requirements.

Customer Satisfaction:

· Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining clear communication with stakeholders.

· Act as the escalation point for complex service delivery challenges and resolve them efficiently.

Collaboration and Integration:

· Work closely with cross-functional teams to integrate service delivery solutions seamlessly into broader business operations.

· Drive alignment between service delivery and organizational goals.

Troubleshooting and Analysis:

· Identify and analyse service delivery bottlenecks and recommend improvements.

· Lead troubleshooting efforts to resolve technical or operational challenges effectively.

Communication and Reporting:

· Communicate effectively with stakeholders at all levels to provide status updates, insights, and recommendations.

· Prepare and deliver detailed reports on team performance and service delivery outcomes.

Mandatory Skills:

Communication Skills:

· Advanced proficiency in clear, concise, and professional communication, both written and verbal.

Troubleshooting and Analysis:

· Strong analytical skills with the ability to identify and resolve operational issues efficiently.

Team Management:

· Proven experience managing a team of 5+ members, with demonstrated success in team performance improvement and leadership.

Additional Skills:

· Advanced expertise in Service Delivery Management, Business Operations Management, Operational Excellence, and Delivery Excellence.

· Strong organizational and time-management abilities.

· A proactive problem-solver with excellent decision-making skills.

Qualifications and Experience:

· Bachelor’s degree in business administration, Operations Management, or a related field.

· 5+ years of experience in service delivery, operations, or a related role.

· Prior experience leading service delivery teams and driving customer-focused solutions.

Mandatory skillset:

· Communication Skill

· Troubleshooting and Analysis Skill

· Manage a team of > 5 people before

The Service Delivery Operations Specialist will be responsible for overseeing and managing the daily operations of the service delivery team. This role involves leading a small team, handling service level reporting, and resolve any potential defects. The ideal candidate will have strong leadership skills, a keen eye for detail, and a thorough understanding of service delivery processes.

Key Responsibilities:

1. Team Leadership

- Lead, mentor, and manage a small team of service delivery analysts.

- Foster a positive and collaborative team environment.

- Conduct regular team meetings to discuss goals, performance, and improvement strategies.

2. Service Level reporting

- Establish and manage the weekly reporting of the Service level agreement.

- Ensure the Service Level agreement is met by the Service Delivery Team.

- Coordinate and execute end-to-end testing activities, ensuring quality and efficiency.

3. Control Risk Testing

- Design and implement control risk testing frameworks and procedures.

- Conduct regular control risk assessments and testing to identify potential issues.

- Collaborate with stakeholders to address and mitigate identified risks.

4. Service Delivery Operations

- Oversee the daily operations of the service delivery team to ensure timely and efficient service.

- Monitor service delivery metrics and KPIs to ensure targets are met.

- Implement continuous improvement initiatives to enhance service quality and efficiency.

5. Stakeholder Management

- Build and maintain strong relationships with internal and external stakeholders.

- Act as the primary point of contact for service delivery-related inquiries and issues.

- Provide regular updates and reports to senior management on service delivery performance.

6. Documentation and Reporting

- Maintain comprehensive documentation of processes, procedures, and testing results.

- Prepare and present regular reports on service delivery operations, testing outcomes, and risk assessments.

7. Technical skillsets

- Mainframe, COBOL, Java, Cloud Architecture (i.e., AWS)

- Able to troubleshoot across the different environment by identifying the technical root issue.

- Provide recommendation to resolve the technical root issues and facilitate further discussion with the technical teams.

Responsibilities

• Greet customers and provide prpfessional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Provide professional scalp analysis
• Recommend packages according to individual needs and conditions
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Stidies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and team player
• Good interpersonal and responsible team player
• Good interpersonal and communication skills
• Good command of spoken English
• Work location - Orchard area

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Update clients records in the system
• Recommend packages according to individual needs and conditions
• Constantly educate customers on the necessity and benefits of company’s treatments, services and products
• Build rapport with customer and providing good customer service and needs in relation to hair & scalp enquiries
• Perform basic hands-on treatments when necessary
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English and preferably bilingual
• Work location - Orchard area

Position Summary:

The Operations Manager will oversee and coordinate the day-to-day activities of our Soft Service Team. This role involves planning and scheduling manpower, ensuring excellent service delivery, and managing client relationships.

We are seeking an experienced Operations Manager specifically for Environmental Services. This role is crucial in ensuring the efficient daily operations of cleaning services while adhering to contract requirements and maintaining high standards of quality and safety. The Operations Manager will oversee manpower scheduling, staff performance, client relationships, and compliance with regulatory standards.

Key Responsibilities:

· Develop and implement manpower schedules to optimize daily cleaning operations and meet contract specifications and customer expectations.

· Monitor and assess manpower operations, recruit staff as needed, and ensure staff performance aligns with productivity and service quality standards.

· Review and develop manpower strategies to optimize team performance and operational efficiency.

· Manage and review daily staff attendance, performance evaluations, and ensure adherence to quality standards.

· Regularly monitor and control manpower costs to ensure alignment with the budget.

· Build and maintain strong client relationships to address their concerns and understand their cleaning requirements.

· Ensure the Soft Service Team adheres to cleaning schedules, checklists, and quality standards.

· Collaborate with the Soft Service Team and clients to review and improve operational plans.

· Manage inventory levels for cleaning equipment, tools, and supplies, and collaborate with procurement for timely replenishment.

· Develop, implement, and review Standard Operating Procedures (SOPs) to ensure compliance and operational efficiency.

· Ensure compliance with workplace safety, health regulations, and proper use of cleaning chemicals and PPE.

· Assess staff training needs, develop and implement training plans to enhance skills and performance.

· Coordinate with suppliers and vendors to procure cleaning materials and equipment at competitive prices.

· Oversee health and safety compliance for cleaning operations, including staff adherence to safety protocols.

· Act as the primary point of contact for clients, promptly addressing any concerns or special requests.

· Supervise, train, and motivate the cleaning team to ensure high performance and adherence to health and safety standards.

· Conduct performance evaluations, provide feedback, and implement performance improvement programs.

· Prepare and manage the cleaning operations budget, ensuring cost control without compromising service quality.

Qualifications:

• Possess at least a Diploma or Degree in Facilities Management, or a related field.
• At least 3 years of experience in operations management within the environmental services sector and handling multiple job sites.
• Strong organizational and planning skills with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills to effectively manage client relationships and collaborate with team members.
• Proficiency in handling operational issues and implementing effective solutions.
• Experience in performance management and staff supervision.
• Ability to prepare detailed reports and analyse service performance.

The Operations Manager will oversee and coordinate the day-to-day activities of our Soft Service Team. This role involves planning and scheduling manpower, ensuring excellent service delivery, and managing client relationships.

Key Responsibilities:

Position Summary:

We are seeking an experienced Operations Manager specifically for Environmental Services. This role is crucial in ensuring the efficient daily operations of cleaning services while adhering to contract requirements and maintaining high standards of quality and safety. The Operations Manager will oversee manpower scheduling, staff performance, client relationships, and compliance with regulatory standards.

Key Responsibilities:

· Develop and implement manpower schedules to optimize daily cleaning operations and meet contract specifications and customer expectations.

· Monitor and assess manpower operations, recruit staff as needed, and ensure staff performance aligns with productivity and service quality standards.

· Review and develop manpower strategies to optimize team performance and operational efficiency.

· Manage and review daily staff attendance, performance evaluations, and ensure adherence to quality standards.

· Regularly monitor and control manpower costs to ensure alignment with the budget.

· Build and maintain strong client relationships to address their concerns and understand their cleaning requirements.

· Ensure the Soft Service Team adheres to cleaning schedules, checklists, and quality standards.

· Collaborate with the Soft Service Team and clients to review and improve operational plans.

· Manage inventory levels for cleaning equipment, tools, and supplies, and collaborate with procurement for timely replenishment.

· Develop, implement, and review Standard Operating Procedures (SOPs) to ensure compliance and operational efficiency.

· Ensure compliance with workplace safety, health regulations, and proper use of cleaning chemicals and PPE.

· Assess staff training needs, develop and implement training plans to enhance skills and performance.

· Coordinate with suppliers and vendors to procure cleaning materials and equipment at competitive prices.

· Oversee health and safety compliance for cleaning operations, including staff adherence to safety protocols.

· Act as the primary point of contact for clients, promptly addressing any concerns or special requests.

· Supervise, train, and motivate the cleaning team to ensure high performance and adherence to health and safety standards.

· Conduct performance evaluations, provide feedback, and implement performance improvement programs.

· Prepare and manage the cleaning operations budget, ensuring cost control without compromising service quality.

Qualifications:

• Possess at least a Diploma or Degree in Facilities Management, or a related field.
• At least 3 years of experience in operations management within the environmental services sector and handling multiple job sites.
• Strong organizational and planning skills with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills to effectively manage client relationships and collaborate with team members.
• Proficiency in handling operational issues and implementing effective solutions.
• Experience in performance management and staff supervision.
• Ability to prepare detailed reports and analyse service performance.

Manage daily operations and resolve day-to-day operational issues.

- Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company’s SOP

- Control, review and manage operational costs

- Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets' operations

- Liaise with landlords, MCST, contractors and relevant authorities to ensure jobs are carried out in accordance with the timeline

- Co-ordinate M&E or Fit-out projects for existing and new outlets

- Conduct regular audits

- Other ad-hoc duties as assigned

Job Resposibilities:

-Take charge of daily operational matters of the outlet and ensure smooth operations flow

-Uphold and enforce Company’s Rules & Regulations

-Supervise on the operational effectiveness & service standards of Tenants and Employees

-Prompt follow-up and working alongside with Tenants and staffs on various requests, sales and promotional activities and campaigns

-Conduct routine outlet Hygiene Checks and Inventory Checks

-Maintain good standards of outlet’s overall aesthetics (Food/Stall Display) and grooming standards of staff

-Any other duties as assigned by your immediate superior

Location: East

Work Schedule: 5.5 days/week (Monday to Friday 9am - 6pm , Saturday 9am - 1pm)

Job Highlights

• Lead a team of 10 in the operations department
• Oversee daily air and sea shipment operations
• Gain valuable experience in the freight forwarding industry

Key Responsibilities

• Supervise and ensure smooth daily operations for air and sea shipments
• Resolve operational issues and tackle challenges for the department
• Maintain proper discipline and efficiency within the team
• Report directly to management with updates and improvements

Requirements

• Minimum 2-3 years of experience in freight forwarding for air and sea (import/export)
• Familiarity with Singapore Customs, Airlines, and Shipping Lines
• Diploma holder with proficiency in English (spoken and written)
• Proficient in Microsoft Office and computer systems
• Self-motivated, independent, and proactive with a pleasant personality
• Strong leadership skills and ability to work odd hours if required
• Preferred residency in the East

Aventir Group Pte Ltd

EA License: 24C2542

Job Description:

The Operations Manager will oversee and manage all operational activities within the company. This position requires a highly organized, detail-oriented individual with strong leadership skills and understanding of the construction and machinery sectors.

Key Responsibilities:

• Manage day-to-day operations departments, ensuring smooth and efficient processes.
• Oversee fleet management, ensuring proper maintenance, inventory control, and readiness of machinery and equipment for rent or sale.
• Lead and coordinate a team of technicians and support staff.
• Develop, implement, and improve operational processes to enhance efficiency, reduce costs, and improve service delivery.
• Manage procurement, sourcing, and inventory management of machinery, equipment, and spare parts.
• Ensure compliance with safety regulations, industry standards, and legal requirements.
• Coordinate and oversee equipment delivery, servicing, and collection schedules to ensure timely execution.
• Monitor and report on key performance indicators (KPIs) to senior management.
• Identify and mitigate operational risks while ensuring operational continuity.

Job Requirements:

• Highly organized, proactive, and results-driven.
• Strong interpersonal and communication skills.
• High attention to detail and accuracy.
• Adaptable and capable of working in a fast-paced, dynamic environment.
• Ability to work independently and as part of a team.
• Valid driver's license

• 11pm-7am have to stay back inspection till 9am
• Everyday staff work arrangement
• Everyday following stewarding manager
• Maintain attendance and staff safety documents.
• Moring walkthrough with our manager (cleaning and checking)
• Handle all kitchen equipments
• Providing proper guidence to freshers regarding Kitchen cleaning
• Handling Hi-Jet and Scrubbing machine

Manage daily operations and resolve day-to-day operational issues.

- Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company’s SOP

- Control, review and manage operational costs

- Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets' operations

- Liaise with landlords, MCST, contractors and relevant authorities to ensure jobs are carried out in accordance with the timeline

- Co-ordinate M&E or Fit-out projects for existing and new outlets

- Conduct regular audits

- Other ad-hoc duties as assigned

1. Responsible to lead the daily operation activities in warehouse and logistic departments

2. Oversee productivity and continuous improvement activities.

3. Ensure operation runs in a cost-effective way.

4. Ensure operation fulfills Company's budget, policies, and strategies and meet government bodies' requirement.

5. Provide operation solutions to management.

6. Perform any project assigned by management.

7. Maintain safety and hygiene standards in compliance with government institutions.

8. Ensure ISO & Halal compliance for all products produced.

9. Any other duties as and when assigned.

Requirements

1. Candidate must possess at least a Diploma in a relevant field.

2. Minimum 3 years of hands-on experience in demand planning, inventory management, warehousing, and logistics with FMCG background.

3. Bilingual,strong interpersonal skills and able to communicate with all levels of management.

4. Microsoft Navision software knowledge.

We are a new upcoming Chinese themed bar on 2024 January, and we're currently looking for Operations Manager. As this is a new establish company, there is not much rules and regulations, or so called terms.

Your job scope will be

• Inventory management and cost control
• Customer service
• Financial management
• Event planning and execution
• Customer experience management
• Supplier management and Building supplier relationships

So the benefits here will be

• Young boss with young mindset - yes I did work with others before thus I wanted everyone to be paid fair and comfortable.
• You can suggest your idea to me anytime

Minimum skill and experience needed.

Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

Responsibilities

• Provide leadership, support, and guidance to all staff within the clinic
• Oversee all day-to-day operations of the clinics to ensure the smooth delivery of services to our patients
• Manage day-to-day counter management,e.g answering enquiries through email or phone, following up on appointment etc
• Plan monthly/weekly manpower manning schedule
• Cultivate a positive working environment by promoting employee engagement and development
• Handle customer feedback and service recovery in a timely manner
• Manage the clinic's facilities, billing system and inventory
• Supervise and manage logistics for the coordination of products and vendors
• Ensure all clinical and operational KPIs (sales revenue) of the clinic are met or exceeded
• Manage and review operation policies and procedures in accordance with organizational and MOH requirements
• Work with Doctors to develop aesthetic clinic protocols and procedures to improve staff productivity and ensure optimal patient care

Requirements:

• Suitable candidate should possess minimum 2 years' of relevant experience from service industry such as aesthetic, spa, beauty, retail, or healthcare
• Ability to demonstrate excellent customer service
• Relevant sales experience in beauty or aethetic industry
• Interpersonal skills and ability to communicate at all levels
• Basic PC skills
• Positive attitude, self-motivated and willingness to learn
• Training and uniforms provided

• Manage and direct operations team to achieve business targets.
• Assist in developing or updating standard operating procedures for all business operational activities.
• Build strong relationship by addressing customer issues and complaints in a timely manner.
• Assist in employee appraisals, promotions, compensation and termination based on the performance review.
• Provide operational support and guidance to staff.
• Assist in developing operating and capital budgets.
• Monitor and control expense according to allotted budget.
• Assist in interviewing, recruiting and training candidates.
• Manage work assignment and allocation for staff.
• Conduct performance review and provide performance feedback to staff.
• Maintain accurate and clear documentation for operational procedures and activities.
• Work in compliance with company policies and procedures.
• Ensure team follows standard operating procedures for all operational functions.
• Conduct regular meetings with team to discuss about issues, concerns, updates etc.
• Support operational risk and audit process for the purpose of preventive maintenance.

• Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
• Anticipates and tracks operational and tactical risks and providing strategic solutions.
• Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
• Works with sales teams to help set and meet daily and quarterly goals.
• Plays a significant role in long-term planning, project status reporting, and implementing change control processes..
• Oversees and reports weekly, monthly, quarterly, and annual metrics.
• Identifies trends and assess opportunities to improve processes and execution.
• Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
• Collaborates with transitions and onboarding team as needed.
• Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
• Assesses a variety of situations and provide clarity to team and stakeholders.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

Operations Manager Qualifications / Skills:

• Addressing operational concerns and issues, monitoring overall customer satisfaction
• Developing and implementing operational procedures and policies
• Excellent interpersonal communication and organizing skills to coordinate project activities
• Ability to communicate with others effectively
• Ability to work with details and time-sensitive issues
• Good decision-making skills and response to high-pressure situations

• Poses a valid Singapore Class 3 Driving License is preferred.
• Develop a strong understanding of products (fruits, vegetables, and dried goods).
• Work closely with the operations team to improve productivity and efficiency for receiving and packing.
• Coordinate with the purchasing and fulfilment teams to ensure on-time deliveries and seamless operations.
• Proficiency in warehouse operations and product knowledge.
• Strong coordination and communication skills.
• Ability to work on weekends and public holidays.

Key Responsibilities:

Oversee and supervise the entire setup and operational performance of the central kitchen.

Monitor purchases and orders to effectively manage cost flow, ensuring operation costs and overheads stay within budgeted levels.

Ensure all employees adhere to food hygiene practices and safety standards.

Develop and implement SOPs in central kitchens, shop outlets, and delivery units to uphold food quality and standardization.

Assist in ingredients matching, creating fusion food menus, and supporting the Chef in new menu development.

Coordinate with Human Resources, including managing part-timers and cleaners, to maintain labor costs within budget while maximizing productivity.

Streamline service processes to enhance productivity and efficiency in central kitchen operations and dining services.

Carry out additional duties as assigned by management.

The Operations Manager oversees the daily functions and long-term strategic goals of multiple restaurant locations, ensuring operational excellence, financial performance, and customer satisfaction. This role involves supervising restaurant teams, driving brand consistency, optimizing costs, and ensuring compliance with food safety and workplace safety standards.

The Operations Manager also plays a key role in people management, developing high-performing teams, and maintaining a positive work environment that aligns with company values and objectives.

Job Description

1. Operations

• Oversee daily activities of multiple restaurants to ensure smooth and efficient operations in both front & back of house.
• Drive operational excellence, training, and compliance
• Ensure adherence to the service quality, staff performance, overall guests’ satisfaction, ambiance & value as well as relevant regulatory requirements
• Conduct regular inspections to ensure operational standards, cleanliness, and functionality are maintained & compliance across restaurants
• Implement SOP and all other operational procedures
• Monitor all restaurants, ensuring adequate resources at any given times, address and resolve operational issues promptly, ensuring minimal disruption to service
• Responsible for development, day-to-day direction and coaching for the Operations Team. Ensure performance measurements and individual development plans are implemented

2. Brand Building

• Uphold and promote the company’s brand standards across all outlets
• Collaborate with marketing teams to execute campaigns that align with brand values and objectives
• Ensure consistent execution of national and local store marketing initiatives to maximize visibility and sales
• Reinforcing brand identity through excellent customer experiences

3. Cost Management

• Analyse and manage P&L statements to optimize financial performance
• Monitor expenses, control labour costs, and identify areas for cost-saving opportunities for each restaurant to ensure efficient operations, including achieving budgeted revenue
• Set and align forthcoming monthly targets for sales turnover, food and labour cost, operating expenses and monitor closely to ensure these targets are met
• Recommend new marketing or operational policies and procedures when necessary to keep up with demand and market changes
• Implement systems for inventory control to reduce waste and improve efficiency

4. People Management

• Hiring, training, and supervising front and back-of-house staff.
• ⁠Scheduling shifts and ensuring adequate staffing levels during peak times.
• Lead, motivate, and develop restaurant management teams to achieve business objectives
• Conduct performance evaluations, provide feedback, and create development plans for staff
• Ensure staffing levels meet operational needs while minimizing turnover
• Foster a positive work environment that encourages collaboration, engagement, and career growth

5. Compliance, Service & Cleanliness (CSC)

• Ensure all restaurants comply with all company policies, food safety and sanitation regulations
• Conduct routine audits to maintain high standards for raw and cooked food handling
• Conduct regular safety inspections to identify hazards and ensure corrective actions are taken
• Provide training and updates to staff on food safety protocols and best practices, safety training and emergency preparedness plans for all employees
• Respond promptly to any food safety concerns or incidents to safeguard customers and the brand
• Enforce compliance with workplace safety policies and local regulations
• Maintain records of safety incidents and implement preventive measures to reduce risks
• Review and ensure outlets’ restaurant visitation scorings are maintained at required standards

6. Business Strategic Projects

• Identify, evaluate, and recommend prospective markets, new products, or services.
• Recommend refurbishment plan and/or remodelling of the restaurants’ image and physical appearance and overall ambience in-line with brands’ needs and industry direction.
• Plan and execute investment and reinvestment projects, including new restaurant opening, remodelling/refurbishment, equipment purchase, etc

7. Others

• Perform any other additional responsibilities as assigned by the General Manager of Operations & Marketing