Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

Job Responsibilities

a) Leading and supervising a group of employees

b) Evaluating their performance and delivering feedback

c) Handling other administrative tasks include planning the department budget, overseeing inventory, or even motivating employees

d) To abide the Company's rules and regulations

e) Elevated customer support

f) Any other ad-hoc assignments

Job Description:

• Oversee daily operations to ensure efficiency and excellence in service.
• Lead, train, and manage a dynamic team of front-of-house and back-of-house staff.
• Monitor and control budgets, inventory, and expenses.
• Ensure compliance with health, safety, and hygiene standards.
• Drive customer satisfaction by addressing concerns and enhancing the dining experience.
• Collaborate with marketing teams to develop and execute promotional activities.
• Maintain accurate records of sales, staff performance, and operational metrics.

Qualifications:

• Proven experience in a managerial role within the food service industry, specializing in chinese cuisine.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of health and safety regulations.
• Ability to multitask and thrive under pressure.
• Proficiency in restaurant management software and tools is a plus.
• Flexible to work weekends, evenings, and holidays as needed.
• Bilingual in english and mandarin to liaise with mandarin speaking counterparts.

About the role

· The Operations Manager directs, plans, organizes and controls all activities of the manufacturing operations (production and production support) in order to meet short, medium and long term production goals.

· The Operations Manager sets and monitor performance of the Plant against balanced scorecard set targets, following all the standards in areas such as people, safety, food safety, quality, manufacturing efficiency, and productivity.

· They ensure and nurture a culture of “Safety, Food safety First and Quality always” mindset across their department, in line with the Barry Callebaut Go4Zero objective (0 accidents, 0 defects, 0 delays, 0 impact). She/he/they have the responsibility to act and speak up when deviations cannot be solved locally (example: supplier quality)

· She/he/they ensures compliance with all relevant regulations on a country, local or global level, and constantly seek improvements through lean principles and people capabilities development towards achieving best in class performance.

Key responsibilities include

Operations Manager focus is to ensure that production targets are met, and the facility operates efficiently, safely, and in compliance with all relevant regulations. He/she/they take responsibility to:

· Ensure the safety of all employees, be familiar with and implement all relevant regulations related to safety, food safety, and environmental protection and always ensure compliance - Monitoring and improving safety, food safety and environmental performance.

· Work with the QA department to implement, execute and maintain the quality management system.

· Lead, direct, and control the day-to-day operational activities of the factory to achieve the quality, operational and financial objectives on short and medium-term in line with the overall master plan.

· Hire and develop people: providing learning, growth, building culture and a strong cross functional collaborative approach.

· Be a leadership role model living Barry Callebaut values and practicing servant leadership

· Support the definition and execution of the budget; monitor the cost and effectiveness of production activities to optimize resources, prioritize spending, and achieve volume, quality, and manufacturing standards.

· Identify and implement process improvements, lean manufacturing initiatives, and new technologies to increase efficiency and reduce waste.

· Manage the infrastructure and assets of the operations areas and ensure the factory remains under hygienic conditions

· Maintenance and equipment management: Overseeing the maintenance and repair of equipment and machinery to minimize downtime and ensure smooth production processes.

About you

· Bachelor or Master Degree in Engineering or similar Technical field

· Minimum local language fluency plus English (advanced)

· Knowledgeable in MS Office Suite, SAP Systems and other applications used in manufacturing e.g. scheduling, CMMS, MES, etc

· Strong technical background supporting continuous improvement work environment

· Proven business and people management skills

· Experience in Leading operational teams and Unions/Works Council context

· Detailed knowledge of plant and manufacturing functional disciplines

· Change Manager seeking Continuous improvement through lean principles and people capabilities development

· Strong interpersonal and communication skills

· Knowledge of latest quality and safety laws / regulations

· Can prove strong focus on procedures (standardizing)

· Good problem-solving abilities

· Acts as a servant Leader

· Excellent communication (written and verbal) skills both upward and downward

· Works well under pressure, enabling his/her team to thrive under all circumstances

· Strong attention to detail

· Strong analytical and problem-solving capabilities

· Comfortable with managing positive change

· Self-starter and results driven mind set and discipline to sustain results

· Multitasking and time-management skills

· Change Manager seeking continuous improvement through people capability development

Manage daily operations and resolve day-to-day operational issues.

- Oversee and execution of operational processes in a correct, cost-effective and timely manner in-line with the Company’s SOP

- Control, review and manage operational costs

- Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets' operations

- Liaise with landlords, MCST, contractors and relevant authorities to ensure jobs are carried out in accordance with the timeline

- Co-ordinate M&E or Fit-out projects for existing and new outlets

- Conduct regular audits

- Other ad-hoc duties as assigned

Responsibilities

· Responsible for overall performance of assigned kitchens

· Oversee preparation and production of food items

· Drive food quality assurance and process improvement

· Work closely with all stakeholders to ensure delivery-on-time fulfilment

· Manage and uphold serviceability and hygiene integrity of kitchen infrastructure & equipment

· Manage staff related matters; including staff integration, coaching/mentoring and performance management

· Participate in cross functional initiatives, including automation projects

Requirements

· Diploma in F&B Management/Operations, Culinary Arts or equivalent

· At least 5 years of relevant working experience in food production setting

· Resourceful and innovative

· Able to work 6 days work week

· Strong interpersonal and leadership skills, with an eye for detail

The core responsibilities of Operations Manager in Singapore include leading initiatives to enable new businesses & optimize platform, and working closely with Trading Groups as well as with wider Core Infrastructure teams to contribute to the continued growth and success of the business in the region. The role involves managing operational risk, pnl, and valuation processes as well as the daily trade lifecycle of trading activities of all portfolio managers trading Equities, Fixed Income, FX and Commodities products across APAC region. The candidate will work closely with key stakeholders and senior management across departments in the region and globally, and also with external counterparties to enable business and improve processes on ongoing basis.

Candidate should be able to work in a fast-paced environment and one that is continually changing. The successful candidate will be a self-starter with strong organizational and communication skills.

Principal Responsibilities

• Provide daily coverage and be primary contact for portfolio managers and trading groups locally on the ground, ensuring accurate trade capture, monitoring intraday pricing activities across all asset classes and resolving any issues that relates to pnl, position, technology, risk and security related issues
• Analyze processes to enhance operational efficiency & controls, and participate in ad-hoc projects; work with internal stakeholders including global Ops/IT and wider Core Infrastructure teams to implement new systems and workflow, with particular focus to pnl and valuation matters
• Full Product Coverage: Futures, Options, FX, Bonds, IRS, Cash Equities, Equity Swaps, Convertible Bonds and other OTC Derivatives
• Run ongoing analytics to identify trends and gaps, devise formal governance over recurring issues and provide necessary analysis and evaluation for Ops Management
• Liaise with brokers, external counterparties and vendors on ongoing basis to resolve issues and improve procedures

Qualifications/Skills Required

• Bachelor’s Degree
• Min 10 years of relevant operational and/or valuations experience in financial services
• Strong knowledge of full product life cycle, ideally across multiple products; at a minimum must have strong/detailed knowledge of at least two products: equities, futures, FX, bonds, interest rates derivatives, credit derivatives.
• Good working knowledge and experience in running pnl calculations and processes, with emphasis on pricing and valuations
• Ability to drive and lead process change; able to prioritize in a fast moving, high pressure, constantly changing environment
• Strong interpersonal and communication skills; ability to work collaboratively with wider teams internally across regions as well as with external counterparties and providers
• Quick learner, highly analytical and strategic thinker; understands financial products and has the ability to grasp new concepts around products and processes quickly
• Self-starter, solid organizational skills, ability to multi-task effectively and work independently
• Detail-oriented; demonstrable thoroughness and strong ownership of work
• Knowledge in SQL, Macros/VBA or relevant coding languages to perform analytics and build tactical solutions a strong plus

1) Educating, upholding and guarding the consistency practice of company core values and organizational culture across all job sites

2) Buiding open and trusting relationship with clients to achieve long term partnership and contractual renewal

3) Managing overall staff motivation, discipline, development and performance according to the organizational, human resource and government manpower policies

4) Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job-sites and surpass the client's expectations

5) Ensuring effective OJT Training and upskilling of all operational staff on the latest robotic cleaning and maintenance standards to achieve highest standard of excellence and cost effectiveness

6) Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost effectiveness

7) Planning of manpower deployment at various site to meet the contractual requirement of clients

8) Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not recur

9) Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review

10) Ensuring that all related Workplace Safety & Health requirements are met and that monthly updates on Toolbox Meeting Records, Staff Induction Records and any other requirements as stipulated by the Safety Compliance Committe are submitted accordingly.

Management Skills

1) Planning, compliance, organizational, analytical and decision-making skills

2) Oral and written communication skills

3) Tactful and discrete when dealing with people and confidential information

4) Leadership and motivational skills to rally people towards goals achievement

People / Technical Skills

1) Able to work well with the organisation and able to interact with all levels

2) Effective communication and interpersonal skills

3) Computer, administration and presentation skills

4) Ensure all HR Matters and company direction flow smoothly to the ground level and achieve high level of buy -in

Job Description

1) Educating, upholding and guarding the consistency practice of company core values and organizational culture across all job sites

2) Buiding open and trusting relationship with clients to achieve long term partnership and contractual renewal

3) Managing overall staff motivation, discipline, development and performance according to the organizational, human resource and government manpower policies

4) Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job-sites and surpass the client's expectations

5) Ensuring effective OJT Training and upskilling of all operational staff on the latest robotic cleaning and maintenance standards to achieve highest standard of excellence and cost effectiveness

6) Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost effectiveness

7) Planning of manpower deployment at various site to meet the contractual requirement of clients

8) Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not recur

9) Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review

10) Ensuring that all related Workplace Safety & Health requirements are met and that monthly updates on Toolbox Meeting Records, Staff Induction Records and any other requirements as stipulated by the Safety Compliance Committee are submitted accordingly.

Management Skills

1) Planning, compliance, organizational, analytical and decision-making skills

2) Oral and written communication skills

3) Tactful and discrete when dealing with people and confidential information

4) Leadership and motivational skills to rally people towards goals achievement

People / Technical Skills

1) Able to work well with the organisation and able to interact with all levels

2) Effective communication and interpersonal skills

3) Computer, administration and presentation skills

4) Ensure all HR Matters and company direction flow smoothly to the ground level and achieve high level of buy -in

Job Description

1) Educating, upholding and guarding the consistency practice of company core values and organizational culture across all job sites

2) Buiding open and trusting relationship with clients to achieve long term partnership and contractual renewal

3) Managing overall staff motivation, discipline, development and performance according to the organizational, human resource and government manpower policies

4) Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job-sites and surpass the client's expectations

5) Ensuring effective OJT Training and upskilling of all operational staff on the latest robotic cleaning and maintenance standards to achieve highest standard of excellence and cost effectiveness

6) Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost effectiveness

7) Planning of manpower deployment at various site to meet the contractual requirement of clients

8) Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not recur

9) Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review

10) Ensuring that all related Workplace Safety & Health requirements are met and that monthly updates on Toolbox Meeting Records, Staff Induction Records and any other requirements as stipulated by the Safety Compliance Committee are submitted accordingly.

Management Skills

1) Planning, compliance, organizational, analytical and decision-making skills

2) Oral and written communication skills

3) Tactful and discrete when dealing with people and confidential information

4) Leadership and motivational skills to rally people towards goals achievement

People / Technical Skills

1) Able to work well with the organisation and able to interact with all levels

2) Effective communication and interpersonal skills, bilingual in both English and mandarin

3) Computer, administration and presentation skills

4) Ensure all HR Matters and company direction flow smoothly to the ground level and achieve high level of buy -in

Job Summary

As Operations Manager, you will be the strategic leader of all property operations.

Job Description

• Drive operational profitability by meeting and exceeding revenue without compromising high-quality guest service;
• Maintain efficient cost controls throughout all areas;
• Plan and direct the operations, including quality, standards, cleanliness, and guest satisfaction;
• Collaborate with all head of department to guarantee the smooth functioning of day-to-day operations;
• Conduct regular operations meetings with all department head to review normal operational issues, departmental performance goals, and guest feedback;
• Be in charge of maximising profits by consistently providing the best level of service;
• Ensure strict adherence to operating controls. SOPs, policies, procedures and service standards are consistently implemented and reviewed throughout all departments;
• Be in charge of all day-to-day inquiries, complaints, and problems at the property;
• Keep track of the hotel and restaurant's function schedule and become acquainted with any modifications or changes;
• Work with the GM/RM & Executive Chef on a daily basis to forecast and plan for hotel and restaurant business;
• Promote a positive workplace culture through effective communication and regular team meetings;
• Conduct regular inspections of all divisions to ensure good guest service, cleanliness, presentation, service delivery, personnel presentation, and grooming; and
• Any other duties as requried by the Company or management.

Job Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel and Restaurant Administration, Business Administration or related major
• 5 or more years in the management operations or related function
• Proficient in English and excellent communication skills, both written and verbal
• Key competencies such as excellent communication, interpersonal skills, oriented to details, operational knowledge, leadership, team building and financial skills.
• Able to work under pressure and extreme conditions and prioritise tasks effectively
• Have solid understanding of financial analysis and accounting principal, secondary relationships with Corporate HR, Sales & Marketing and Revenue

Job Description & Requirements

Roles & Responsibilities

• Manage daily works.
• management,operations and customer service
• Responsible for assisting with the management of other departments and maintenance of daily works .
• To coordinate with all departments including processing customer's requirements
• At least 3 years experience in related industry.
• harworking and be a team player.
• Responsible and team-player.

• Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
• Provide strong leadership in customer related issues
• Oversee the Operation and Customer Service function of the Company
• Ensure smooth coordination between the Operation & Customer Service team for on time delivery
• Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
• Maintain a high degree of account management and control
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
• Other responsibilities that may be delegated or stipulated by Management.

Requirements:

• At least a diploma or degree in any field
• Operational ability in a diverse environment
• Exceptional customer-facing skills
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Working experience of more than 3 years with managerial or supervisory experience

Position Overview

The Retail Operations Manager/ Assistant Operations Manager in Hysses Singapore needs to oversee the day-to-day operations of retail stores, you're required to work in the retail environment ensuring smooth processes, optimal efficiency, and excellent customer service. This role involves managing staff, inventory, and sales performance while implementing strategies to meet the company’s objectives. The Retail Operations Manager ensures compliance with company policies, enhances operational standards, and drives the overall success of the retail business.

Key Responsibilities

Operations Management

• Oversee daily operations of all retail outlets to ensure consistent performance and operational excellence.
• Develop and implement operational policies and procedures to improve efficiency and customer experience.
• Monitor store performance metrics, including sales, customer satisfaction, and operational costs.
• Ensure stores comply with company standards, including cleanliness, visual merchandising, and safety regulations.

Staff Management

• Recruit, train, and mentor store managers and retail staff.
• Set performance goals and conduct regular performance evaluations for retail teams.
• Develop and implement staff schedules to optimize coverage and minimize costs.
• Foster a positive work environment to enhance employee engagement and retention.

Inventory and Supply Chain

• Manage stock levels, inventory control, and replenishment to ensure product availability and minimize shrinkage.
• Collaborate with the purchasing team and marketing team to align stock levels with sales trends and promotional activities.
• Oversee inventory audits and address discrepancies.

Sales and Customer Service

• Drive sales targets and develop strategies to achieve business objectives.
• Analyze sales data and market trends to identify opportunities for improvement.
• Ensure high standards of customer service across all outlets, addressing customer concerns promptly.
• Collaborate with the marketing team to execute promotions and campaigns effectively.

Compliance and Reporting

• Ensure compliance with local laws, health and safety regulations, and company policies.
• Provide regular reports on store performance, challenges, and opportunities to senior management.
• Implement corrective actions based on audit findings or management feedback.

Qualifications and Requirements

• Relevant qualifications in Business Administration, Retail Management, or other related field.
• Proven experience in retail operations, with a minimum of 3-5 years in a managerial role.
• Able to work in the retail environment.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in inventory management systems and retail software.
• Strong analytical skills with the ability to interpret sales and financial data.
• Exceptional communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

JOB DESCRIPTION:

• Manage cleaning operations and liaise with clients to ensure quality service delivery
• Ensure teams adhere to safety measures during cleaning operations
• Monitor working time and overtime of staff.
• Oversee the servicing and maintenance of cleaning equipment.
• Instruct and manage operations executives and site supervisors on cleaning operations.
• Make regular visits to cleaning sites to monitor standards of cleanliness.
• Plan and implement cleaning timetable, manpower and equipment utilisation.
• Prepare operational reports including all accidents or incidents for management review.
• Constantly monitor and report on progress of the project to all stakeholders.
• Raise requests for purchases when necessary.
• Assist with any other operational matters as directed by the Management.

JOB REQUIREMENTS:

• Preferably with experience in cleaning industry through various channels.
• Possess valid Class 3 driving license & driving experience is preferred.
• Must be able to perform shift duties.
• Must be able to work on weekends/PH.
• Must have knowledge in various cleaning solutions and their uses.
• Able to multi-task and Ability to work well in a fast-paced environment and meet deadlines
• Possess good leadership skills
• Good interpersonal skills.
• Ability to apply logical and critical thinking skills to projects
• Ability to communicate with suppliers & vendors

We regret only shortlisted candidates will be notified.

• Applicant must Manage and control daily work operations at various locations in Singapore (Construction and maintenance work). Oversee day-to-day operations and optimize workflows of ongoing projects.
• Applicant shall implement safe work practices at the job site.
• Applicant should have good experience in managing manpower and transport execution of project sites
• To work closely with the owner, client, sub-vendors, main contractors, and suppliers
• Ensure compliance with legal and organizational standards.
• The Manager shall be responsible for ensuring that the project execution is according to the project Safety and quality requirements
• To maintain project documentation at all phases of construction
• Drive process improvements and enhance productivity.

Requirements:

• Proven experience in company operations & management.
• Strong leadership and organizational skills.
• Excellent problem-solving and communication abilities.
• Able to speak fluent English and second language is a must (Bengali, Tamil or Mandarin)

JOB DESCRIPTION:

• Manage cleaning operations and liaise with clients to ensure quality service delivery
• Ensure teams adhere to safety measures during cleaning operations
• Monitor working time and overtime of staff.
• Oversee the servicing and maintenance of cleaning equipment.
• Instruct and manage operations executives and site supervisors on cleaning operations.
• Make regular visits to cleaning sites to monitor standards of cleanliness.
• Plan and implement cleaning timetable, manpower and equipment utilisation.
• Prepare operational reports including all accidents or incidents for management review.
• Constantly monitor and report on progress of the project to all stakeholders.
• Raise requests for purchases when necessary.
• Assist with any other operational matters as directed by the Management.

JOB REQUIREMENTS:

• Preferably with experience in cleaning industry through various channels.
• Possess valid Class 3 driving license & driving experience is preferred.
• Must be able to perform shift duties.
• Must be able to work on weekends/PH.
• Must have knowledge in various cleaning solutions and their uses.
• Able to multi-task and ability to work well in a fast-paced environment and meet deadlines
• Possess good leadership skills
• Good interpersonal skills.
• Ability to apply logical and critical thinking skills to projects
• Ability to communicate with suppliers & vendors

We regret only shortlisted candidates will be notified.

We are looking for a reliable and organized Operations Manager to be part of our core team to oversee daily office operations and ensure efficient functioning across all departments. The Operations Manager will develop and enforce Standard Operating Procedures (SOPs) as needed, handle administrative tasks, and support departmental coordination. This role requires strong multitasking, communication skills, and the ability to manage office processes effectively while reporting directly to the CEO.

KEY RESPONSIBILITIES

• Office Operations: Manage the day-to-day operations of the office, ensuring smooth coordination between all departments.
• SOP Development & Enforcement: Develop and implement SOPs for office processes, ensuring consistent practices across departments.
• Administrative Support: Provide administrative assistance to the CEO and department heads, including scheduling, reporting, and handling office logistics.
• Team Coordination: Ensure effective communication across teams and support managers in meeting organizational goals.
• Budget & Resource Management: Assist in budget tracking and resource allocation for office supplies, equipment, and departmental needs.
• Reporting: Prepare and submit regular reports on office operations, departmental performance, and key metrics to the CEO.
• Compliance & Organization: Ensure that office operations comply with legal and company standards and maintain a clean, organized workspace.
• Any other duties assigned by the CEO

QUALIFICATIONS

• Bachelor’s degree in Business Administration or related field (preferred).
• Proven experience as an Operations Manager or in a similar administrative role.
• Strong organizational and multitasking abilities.
• Experience in developing and enforcing SOPs for office procedures.
• Excellent communication and problem-solving skills.
• Ability to manage office resources and support various teams.

OTHER REQUIREMENTS

• Excellent spoken and written English
• Able to manage both internal and external personnel where required
• Able to travel when required
• Capable of logical and original thought with the ability to react coolly under stress
• Have strong problem-solving, attention to detail, organizational, and systematic thinking skills
• Self-motivated individual with good business acumen (Business management, leadership, financial literacy, critical thinking)
• People manager with strong team leadership skills, good interpersonal skills and a team player.
• Effectively manages conflict
• Ability to adjust work schedule to meet management needs and customer service needs
• Able to work well with people across multiple functions and cultures
• Strong written & verbal communication and presentation skills

Renumeration

Job Type: Full-time

Salary: From $3,200 per month onwards depending on experience

• Allowance provided
• Benefits

Normal Work Days

• Monday to Thursday (9am to 6pm)
• Other days as and when required

Where are we?

• We are located at Cititech Industrial Building, 629 Aljunied Road Singapore 389838
• 5-7 minutes walk from Mattar MRT

Interested? Email us your resume with a recent photo, your current salary and expected salary.

We look forward to your application!

(Please note that only shortlisted candidates will be notified.)

Our client is transforming the coaching industry by empowering career coaches to grow their businesses and amplify their impact. Acting as both consultants and a vibrant community, they are dedicated to supporting coaches in transforming lives and driving meaningful change. Their mission is bold: to help 1 billion people unlock their potential by improving access to career opportunities. With an ambitious vision and an ever-growing list of initiatives, our client is redefining what’s possible in the world of coaching and career development.

Role Description:

We're looking for an Operations Manager who can turn ideas into a well-oiled machine. If you can juggle flaming torches while riding a unicycle, you're on the right track (side note, if you can actually do this – we’ll book you as the performer for our next team retreat).

Responsibilities

• Be the Swiss Army Knife: One day you're optimizing the hiring funnel, the next you're planning a team retreat in Bali. Boredom is not in our vocabulary.
• Event Planning Extraordinaire: Think you can organize a 30-person mastermind event on the beach? Challenge accepted.
• Talent Hunter: Find us the Top 1% of talent in the world to join our mission.
• Startup Surfer: Ride the waves of ambiguity like a pro. If you need your day planned5 years in advance, you might want to check if Google is hiring.

Some Examples of Projects You Will Lead

• Scale Our Dream Team: Build and run a hiring machine that'll take us from a team of 5 to a team of 50 to a team of 500 (you enjoy the challenge, right?).
• Event Management: Design and execute three member retreats per year. We're talking about “I can't believe this is a business trip” level experiences in places like Bali and Tulum. You'll be in charge of finding Instagram-worthy venues, negotiating with vendors, and creating unforgettable experiences for our members.
• Project Management: Work across multiple teams to coordinate efforts. For example, if we were going to launch a training course and needed someone to be the coordinator between the content that the Coaching team produces, the management of video editors to make sure they get the edited videos on time, and the marketing team to promote the training course, you would be the point person.
• Systems Optimization: Create and optimize processes that'll make our operations run like a well-oiled machine.
• Growth Opportunities: Work with our CEO to discover partnerships and acquisition opportunities that'll take Purple Circle to the next level.

Requirements

• Experience: Proven background as a project manager, recruiter, or operationsmanager.
• Problem-Solver Extraordinaire: You’re resourceful, solutions-focused, and yourmotto is “I’ll figure it out.”
• Spreadsheet Wizardry: You can transform data into a masterpiece of organizationand clarity.
• Chaos Coordinator: You thrive on creating order out of chaos and are comfortablehandling complex challenges.
• Feedback-Friendly: Open to receiving and giving constructive feedback in a direct,growth-oriented culture.
• Self-Starter: You’re proactive and don’t require constant guidance to get the jobdone.
• People-Focused: Comfortable and effective in people-facing roles, includinginterviewing vendors, community members, and potential hires.
• Flexibility: Willingness to work hard and adapt to a fast-paced environment,including occasional weekends when necessary.
• Global Adventurer: Must have a valid passport and be excited about attendingweek-long, company-hosted events in destinations like Bali, Phuket, or Tulum every four months (all expenses covered).

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

The role as for Operators Manager will have a key focus on
• Liaising with the vessels/agents/charterers/owners/Shippers/ Receiver/other external parties to ensure smooth operations.
• Daily monitoring of vessels positions/schedules
• Assistance to Chartering providing information around all running voyages
• Time charter operations
• Voyage operations including stowage optimizing (TC and VC)
• Issuing invoices and hire statements, handle laytime and demurrage
• Finalisation of voyages (TC and VC) including follow up
• Managing port calls including negotiating port disbursement accounts
• Coordination of hold/hull cleaning procedure with technical departments and Master
• Checking and approval of B/L drafts, commission invoices, FDA, bunker invoices and notifications for pre-funding to the accounting
• Any other duties as per required from time to time.

Job Requirement

Job requirements:
- Degree in Maritime Study or Graduate of a recognized university in a Maritime related course.
- Team player who works well with others, but who can work as an individual and make independent decisions
- Good skills in Microsoft office, and knowledge of IMOS, CFM, SEDNA will be an advantage
- Proficient in English
- Attention to detail

- Min 10 yrs experience

1. Logistics Planning - Develop and implement logistics strategies to optimize supply chain efficiency. Coordinate and monitor supply chain operations, including transportation and warehousing. Analyze and forcast demand to ensure timely delivery cost optimization.
2. Operations Management - Oversee daily logistics operations, including inventry management and distribution. Manage fleet operations and optimize routing for cost effectiveness.
3. Vendor and Stakeholder Coordination - Build and maintain relationships with vendors, suppliers, and transport service providers. Negotiate contracts to ensure cost-effective solutions.
4. Compliance and Reporting - Ensure adherence to local regulations for transportation. Prepare and present logistics performance reports to stakeholders. Maintain accurate records of shipments and delivery schedule.
5. Team Leadership - Recuit, train and supervise logistics staff. Foster culture of continuous improvement and accountability. Monitor team performance and address operational challenge effectively.

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• Promote our School's courses and products
• Execution of Internal / External Marketing Campaign
• Administers policies and procedures relating to daily operations of the centres
• Provide admin support to ensure smooth running of the centres
• Adhoc duties
• Strong interest in customer service and relationship-building
• Must be able to work shift and during both weekends
• Must be fluent in spoken and written English
• Able to work under pressure and in a fast-paced environment
• Self-driven, energetic, and able to work well in a team
• Must be able to work shift and during both weekends
• Remuneration will be dependant on background and past experiece of applicant

Our client is a company that is revolutionizing operational efficiency by addressing manpower challenges with innovative solutions. With their groundbreaking technology already making a significant impact in over 30 countries, they are experiencing continued growth. As they continue to grow, they are seeking a Service Manager to join their team.

Key Responsibilities:

Team Leadership:

• Lead and manage a team of field technicians, fostering a positive and productive work environment.
• Provide coaching and training to team members on technical skills, safety protocols, and customer service best practices.
• Conduct regular performance evaluations and support career development for team members.

Field Service Operations:

• Oversee field service activities to ensure timely and effective servicing of robots and machinery.
• Actively participate in servicing and troubleshooting machines as needed, demonstrating hands-on technical expertise.

Customer Relationship Management:

• Build and maintain strong relationships with customers, ensuring their needs are understood and met.
• Address customer inquiries and concerns promptly, providing solutions and ensuring high levels of satisfaction.

Technical Expertise and Support:

• Provide technical support to team members and customers, leveraging deep knowledge of robotic systems and machinery.
• Stay updated on the latest industry trends and technologies to enhance service offerings.

Data Management and Reporting:

• Comfortable working with numbers, analyze service metrics to identify trends, areas for improvement, and opportunities for efficiency.
• Prepare and present regular reports on service performance, customer feedback, and team productivity to management.

Process Improvement:

• Identify opportunities to improve service processes and implement best practices to enhance operational efficiency.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

Requirements:

• Bachelors degree in Engineering, Technical Management, or a related field; relevant certifications are a plus.
• A minimum of 3-5 years of experience in field service management, preferably in robotics or automated systems.
• Proven leadership skills with the ability to motivate and develop a technical team.
• Strong technical aptitude and problem-solving skills, with hands-on experience servicing machinery.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Proficient in data analysis and comfortable using service management software.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

EA Personnel Number: R1326341 Ng Zhenyu