Senior Operations Executive (Customer Service)1 Year Contract

Responsibilities
The Senior Operations Executive (Customer Service) oversees and manages all aspects of customer support operations, including handling customer inquiries, processing orders, managing deliveries, and overseeing order management processes.

1.Customer’s enquiries

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication channels, providing accurate information and resolving issues effectively.
• Communicate and follow-up with customers regarding order, delivery schedules and status.
• Manage enquiries such as stock availability.

2. Customer Relationship Management

• Coordinate the key accounts program in collaboration with the sales team, nurturing and managing customer relationships.

3. Order Processing

• Process customer orders accurately and efficiently, ensuring adherence to established protocols and timelines.
• Coordinate with the warehouse and logistics teams to prioritize and fulfil orders based on inventory availability and shipping requirements.
• Resolve order discrepancies or issues promptly and effectively, ensuring customer satisfaction.

4. Shipment Management

• Perform shipment coordination & documentation for exports and drop shipment orders with inter-companies and overseas customers.
• Make shipment arrangements based on the most cost effective and efficient logistics partners and routes.
• Provide with the necessary documents where required. (e.g. Certificate of Analysis / Compliance and end user license etc).

5. Compliance and Best Practices

• Review and update all relevant SOPs (new and/or existing) as assigned.
• Identify opportunities for process improvement and workflow optimization.
• Establish and maintain an efficient reporting system to minimize operational errors and promote cost-saving strategies, supporting a lean management approach.

6. Others

• Review and achieve agreed-upon KPIs.
• Perform other projects & duties as and when assigned.

Pre-requisites

• Degree holder in Business Administration, Supply Chain Management, or other Business related discipline
• 3-5 years of experience in customer service-related roles.
• Relevant experience in a trading & distribution environment.
• A hands-on person with experience in Order Processing and Shipping.
• Experience with Navision (ERP) will be an added advantage.
• Good proficiency in written and spoken English.
• Proficient in MS Office – Word, Excel, PowerPoint (V-Lookup, Pivot Table)
• Team player with the ability to work independently.
• Critical thinker with problem-solving skills and able to withstand pressure.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working hours: Mon to Fri (9am – 6pm)
Location: Buangkok
Salary: $4,300 - $5,000

Responsibilities:

Management Function

• Supervise the daily operations in the Hostel according to the SOPs.
• Ensure Youth Work Associates (YWAs) and Night Residential Care Worker (NRCW) understanding and alignment of practice with the overall philosophy
• Oversee staff relationship with residents and stakeholders.
• Manage staff morale, motivation and discipline in the department
• Monitor and develop staff competency and training in order to fulfill their evolving roles and responsibilities in the department
• Assist HOD to manage budget and manpower allocation
• Lead and support departmental meetings as necessary.
• Deliver Trauma-informed practices in daily staff and residents interactions/management.
• Coach and mentor new employee onboarding effectively with accurate and timely documentation records.
• Responsible in achieving Department goals
• Ensure work goals are aligned with Department goals

Role Function

• Cover the role of the shift staff when necessary
• Effective and fair roster planning to cater to the needs of the daily operations.
• Ensure adherence to the SOPs in the daily operations of the hostel
• Coach YWAs and NRCWs to perform their roles effectively
• Coordinate with other Departments when necessary
• Manage and oversee all documentations required for the department
• Assist HOD in preparation and submission of Monthly/Quarterly reports
• Assist HOD in managing crafting/reviewing/amending SOPs as per required
• Oversee all investigation and review investigation process/approach/techniques (Discipline Committee Chair)
• Oversee all the process in hostel (e.g. approved / prohibited items list / confiscated / safekeeping / remand items / body check, property check and dorm check)
• Oversight on departmental portfolio progress.

Development Function

• Assist HOH/HOD in roles and functions which are assigned.
• Assist HOD in planning the development of the YWA and NRCWs in the department.
• Assist HOD in reviewing current and implementing new process to meet requirements of the Ministry.
• Identify and attend courses/training for personal and professional growth and development.

Taskforce Involvement

• Able to lead taskforces within the department
• Able to represent the department to contribute in inter-department/inter-division taskforces

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

• Developing and managing marketing technology stacks to ensure seamless execution of campaigns and strategies
• Overseeing and optimizing marketing automation processes to improve workflow efficiencies
• Tracking, analyzing, and reporting on marketing campaign performance to inform strategic decisions
• Managing the marketing budget, ensuring that spending is aligned with strategy and objectives
• Ensuring compliance with data privacy regulations and best practices within marketing operations
• Collaborating with cross-functional teams to align marketing initiatives with sales, product development, and customer service efforts
• Implementing and managing customer relationship management (CRM) systems to enhance customer insights and engagement
• Conducting market research and competitive analysis to stay ahead of industry trends and inform marketing strategies
• Facilitating continuous improvement by identifying and implementing process enhancements within the marketing department
• Training and mentoring marketing staff on best practices, tools, and technologies
• Establishing and maintaining scalable processes that ensure best practices in campaign and lead management
• Coordinating with vendors and third-party service providers to ensure the effective execution of marketing programs and technology utilization

You will be part of a team setup dedicated to our customer. You are responsible to manage an operational team to deliver cost effective operations whilst achieving the expected Key Performance Indicator (KPI) performance. You will also act as the primary interface with the customer and to constantly strive to improve what we do from both a cost and service perspective.

Responsibilities:

• In charge of delivery operations regarding fleet recruitment, performance & infrastructure and live operations.
• Perform ad-hoc duties assigned by management
• In charge of delivery operations regarding fleet recruitment, performance & infrastructure and live operations
• Proactively follow up to resolve issues and conflicts when necessary
• Ensure that Logistics services are delivered in accordance to Company’s rules and international laws and regulations
• Communicate and ensure that stakeholders’ expectations are well managed
• Coach and develop team members to achieve desired goals and results
• Promote and adopt safe workplace culture and practices within Department and with Logistics Providers

Requirements:

• Should have Class 3 drivers licence

Plan, coordinate, execute and manages the general cleaning, dishwashing and plate collecting process, monitoring cleaning logistics and supervising other plate collectors/dishwashers
Develop and manage positive relationships with client
Attending meetings with Clients and gathering feedback from stakeholders
Review work orders and ensure work assignments are done
Conduct regular On-Job-Training to ensure employees are clear of operations protocol.
Review and Make Suggestions to enhance service excellence and other operations matters
Report to the Operations Director
Any other administration/operation duties may be assigned on ad hoc basis.

Details:

• Salary from $4,800 to $6,000, with AWS and Variable Bonus
• Working Time: Monday to Friday. 8.30am to 5.30pm.
• Location: Kranji (North)

Job Responsibilities:

• Oversee daily production operations to ensure efficiency, quality, and adherence to schedules.
• Manage and lead production teams, providing guidance, training, and performance evaluations.
• Monitor inventory levels and coordinate with procurement to ensure the availability of raw materials.
• Implement and maintain safety protocols, ensuring compliance with workplace regulations.
• Troubleshoot production issues and implement solutions to minimize downtime.
• Collaborate with the planning team to optimize production processes and resource utilization.
• Track and analyze production metrics to identify areas for continuous improvement.
• Support the Production Manager in strategic planning and execution of operational goals.

Requirements:

• Proven experience in production management, preferably within the manufacturing industry.
• Strong leadership skills, with the ability to guide, motivate, and develop teams.
• In-depth knowledge of production processes, safety protocols, and regulatory compliance.
• Excellent problem-solving skills with the ability to troubleshoot and implement effective solutions.
• Strong organizational and time management skills to meet production targets.
• Ability to analyze data and metrics to drive process improvements.
• Excellent communication and interpersonal skills to collaborate across teams.
• Ability to work independently and proactively in a fast-paced environment.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

Responsibilities:

• Manage door-door operational management for inter-region transport lanes, ensuring consistent product availability and the highest levels of customer experience
• Lead process improvement projects leveraging PM methodologies like Six Sigma, FPX, etc., to drive reliability and or cost efficiency for inter-regional transport moves
• Ability to present performance metrics and project charters/updates to various levels of management
• Responsible for coordination, track & trace, and exception management for segment inter-region transportation lanes
• Lead/participate in operational vendor management meetings (business reviews, reporting on operational vendor performance) and lead day-to-day tactical relationships with the vendors
• As required, partner with distribution Centre’s and manufacturing facilities to coordinate and manage freight on inter-regional lanes
• Partner with Quality team to ensure that transport operations are managed within the appropriate quality framework
• Primary point of contact for sites and logistics providers to communicate issues affecting shipment flows, including but not limited to missing documentation, freight delays, quality events, and shipping receiving delays
• Perform ad-hoc operational analytics to drive day-to-day business efficiencies
• Lead operational activities to support global bids for various inter-region transport moves; including requirements, baseline validation, and lane implementation to pre-established metrics
• Provide support for event management in other geographical regions based on the criticality of issues

Leadership:

• Connect: forge internal collaboration across the supply chain and cultivate external relationships and partnerships
• Deliver: Empower people to act with speed, agility, accountability
• Shape: Challenge the status quo, lead, and adapt to change
• Lead: Encourage others to engage in transparent & constructive conversations, contributing to high-performing teams

Duties & Responsibilities:

• Point-of-contact for any incident involving security; investigate, preparation of reports, take follow-up action
• Train & supervise officers & ensure that they adhere to company’s procedures & SOP
• Identify chronic operational & security issues & ensure they are managed appropriately
• Seek continuous improvement in operation & administration processes
• Contribute to short & long-term organizational planning & strategy
• Build good relationships with clients & other stakeholders
• Ensure delivery of monthly reports to customers
• Supervise & coach supervisors in handling incidents & managing their team of security officers
• Identifying the trainings needs
• Build, administer & fine-tune processes to ensure compliance

Requirements:

• Minimum GCE 'O' level
• At least 1 years of security industry working experience as operations role
• Possess PLRD Licence will be advantageous
• Relevant experience in a uniform organization will be advantageous
• Strong ability in supervising day to day security operations as well as incident management
• Good interpersonal skills & in written communication with internal / external stakeholders
• Good in basic MS softwares

The assistant Operations Manager is involved in the day-to-day operations of the production operations and maintains safety standards and procedures. He/She is involved in the analysis and monitoring of operational data to ensure potential problems are averted. He/She also oversees the implementation of workflow improvements that may enhance customers' satisfaction, as well as optimise the use of the organisation's resources.The assistant Operations Manager also required to analyse operational data to help improve inefficiencies and to predict operational problems.The assistant Operations Manager is a good communicator and has good negotiation skills. He/She has strong problem solving and analytical skills and may be required to work irregular hours.~ Design restaurant concepts.
~ Develop a risk management framework, policy and process.
~ Develop and establish financial budget and plans.
~ Develop and maintain business continuity strategies, policies and guidelines.
~ Develop managers and high potential employees through organisational talent capability review.
~ Develop service recovery framework.
~ Drive service quality and customer satisfaction.
~ Establish and maintain strategic business partner relationships.
~ Establish business continuity processes.
~ Establish business strategies for the business function.
~ Establish operational plans for the business function.
~ Facilitate innovation and lead managers to manage change.
~ Facilitate innovation process within the organisation.
~ Lead managers to develop organisational and governance strategies.
~ Manage compliance with material hygiene policies and procedures.
~ Manage revenue management.
~ Oversee cost controlling and material purchasing activity.
~ Plan and develop menus for food service establishments.
~ Provide leadership during crisis situations.
~ Strategise service operations.

2. SKILLS
Basic microsoft

Working Location: Changi Airfreight Center
Working Hours: Mon – Fri 9am – 6pm, Sat 9am - 1pm

Responsibilities:

• Manage and oversee the daily operations of the department, leading a team of 10 staff members.
• Ensure the smooth and efficient handling of both air and sea shipments on a daily basis.
• Proactively address and resolve operational challenges, ensuring timely solutions to any issues that arise.
• Enforce and maintain proper discipline and adherence to company policies within the operations department

Requirements:

• Minimum Diploma or Degree in Logistics and Supply Chain or relevant field
• Minimum 2 years of working experience in warehouse operations (Freight Forwarding, Air or Sea)
• Experience in managing a team
• Proficiency in MS Office
• Possesses supervisory and leadership skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

• Must need to work on Weekends and Public holidays
• Need to well versed in handling Indian and Bangladeshi groceries
• Oversee entire retail operations including sales, manpower, inventory, store planning and maintenance and weekly reporting of sales achievement.
• Streamline the operations processes and improve efficiency and customer service standards.
• Oversee and ensure that the team members carry out their duties and responsibilities, including store operations, merchandise mix, stock replenishment and housekeeping.
• Ensure all outlets maintain outstanding store condition and visual merchandising standards.
• Work alongside our team members in-stores frequently to assist and to drive sales and improve operations
• Planning of roster and ensuring all outlets are adequately stocked on a daily basis
• Responsible for cost management i.e. manpower cost, operational cost, etc.
• Responsible for the setting up of new locations, installations and openings (including planning products display, visual merchandising, product mix and collection, etc).
• Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial and accounting policies and procedures.
• Build and maintain strong relationships with suppliers
• Identify and implement strategies to drive foot traffic
• Create creative events, promotion and leasing to attract customers and increase revenue.
• Must have communication skills
• Need proficiency in English, Tamil and Bangla/ Hindi

Responsibilities:

• Patient Billing Management
• Appointment Scheduling
• Financial Counselling
• Staff Supervision
• Compliance & Reporting

Requirements:

• Bachelor Degree in Healthcare, Business Administration, or a related field. A Master's Degree will be an advantage
• 5 years' experience in healthcare administration in the supervisory capacity, preferably in a clinical setting or cancer centre will be an advantage
• Strong understanding of medical billing practices, insurance procedures, and financial counseling.
• Proficiency in using healthcare management software and Microsoft Office Suite

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Job Description

• Responsible for overseeing the management, maintenance, and operations of buildings and facilities.

• Supervise and lead a team of contractors in performing maintenance work.

• Plan and implement preventive maintenance schedules.

• Conduct regular safety inspections and audits to identify hazards and ensure compliance with workplace safety policies.

• Generate regular reports for management regarding the condition and operations of the facility for further improvement.

• Monitor and control costs related to M&E operations to ensure they stay within budget.

• Ensure M&E systems comply with local building codes, safety regulations, and environmental standards.

Job Requirement

• Good interpersonal and communication skills

• Strong working experience in facilities management and equipped with good technical knowledge in M&E and building maintenance services

• Ability to lead and manage maintenance teams and external contractors effectively

• Willing to work and station in oversea, as oversea allowance and accommodation will be provided

AngelineMah

Reg No: R2096146

One Vogue Pte Ltd

EA License: 19C9629

Back Office Manager (Customer Service) – Engineering industry

Responsibilities:

• Oversee all back-office service activities and manage the back-office team.
• Meet sales KPIs and prepare accurate sales quotations and price proposals for customers.
• Maintain updated databases (pre-order and post-order) in CRM and spreadsheets.
• Ensure data completeness and accuracy in SAP/CRM for quotations.
• Track customer inquiries, prepare quotations, and drive order intake.
• Handle customer feedback and complaints, resolving or escalating issues as necessary.
• Manage sales and development for a select group of customers.
• Coordinate with internal departments and intercompany teams on sales tasks.
• Maintain standard spare part lists (SPC).
• Provide administrative support to the sales team as needed.
• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum of a Diploma in any field.
• Strong business English communication skills.
• Must have solid SAP knowledge and experience.
• Proficient in MS Office applications.

Experience:

• Background in high-volume transactional environments.
• Exceptional organizational and time management skills.
• Ability to work autonomously and collaboratively in a team.
• At least 5 years of experience in sales or a sales support role.
• Strong commercial acumen.
• Familiarity with sales processes and systems.
• Experience in a manufacturing/Engineering industry is a plus.
• Due to quota restrictions, we can only consider local candidates (Singapore Citizens/ Singapore PR) with full working rights in Singapore

Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Client Service Manager.

Principal Responsibilities

• Ensure services agreed are provided to the client within the Operating Memorandum
• Ensure that client enquiries are responded to in a polite and timely manner and monitor completeness and accuracy to drive service improvement
• Co-ordinate the negotiation and business agreement of new/bespoke client service requests
• Ensure client reporting and management information is delivered as agreed with the client
• Work in close co-ordination with internal stakeholders to ensure smooth service management and proactive management of client issues and requirements
• Ensure full understanding of clients and their operating model
• Ensure full understanding of client’s needs and requirements and develop a suitable service plan to selected clients base
• Understand the external regulatory environment and compliance issues
• Reviewing, analysing and sharing with clients, the impact of regulatory changes
• Understand client requirement and convey information / message for resolution in efficient & effective manner
• Builds trusting relationships with internal and external clients

Qualifications

• Sound knowledge of the Securities Services industry and global market infrastructure and ongoing developments
• Understanding of Securities Services products such as Direct Custody, Global Custody, Fund Accounting, Transfer Agency, Trustee & Fiduciary Services
• Strong interpersonal, analytical, problem-solving, decision-making skills and a team player
• Personal qualities will include diplomacy, integrity and leadership skills
• Strong communication skills, both verbally and in writing, complimented with excellent PC skills
• Able to coordinate a variety of initiatives in a complex and constantly changing environment
• Able to work in a pressurised environment and manage priorities effectively

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4

Work time： Subject to shift schedule

勤務日 Off day：3 days off per 2 weeks

福利厚生 Employee benefits：

AWS

Annual Leave starting 14 days

Medical Leave

Medical insurance

Job description:

• Provide exception service to guests, manage reservations and handle customer feedback
• Ensure ample stock levels of ingredients and liaise with suppliers to replenish as necessary
• Manage the costs, sales and profit & loss of the store and other administrative matters
• Oversee the front of house staff and communicate with Japanese chef to ensure smooth operations.
• Train service staff and maintain service levels
• Develop manuals and SOPs for the store etc.

Job Requirements:

• At lease 3 years of experience in a fine dining Japanese restaurant as a restaurant manager or assistant restaurant manager.
• Able to work flexibly with midnight shifts
• Independent and able to manage and maintain service levels of the store

Preferred

• Conversational level of Japanese to communicate with chef from Japan and service Japanese speaking guests

• Manage, define and implement IT infrastructure projects and the quality and progress of these projects to ensure on time, effective project outcomes
• Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
• To ensure the project tasks are monitor, track and complete on time and negotiate with the customer if there is any delay or/and gaps
• Manage internal project team members and external vendor or/and partners
• Providing management and operations report
• Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers

For decades, Caterpillar and MaK has been a manufacturer of premium medium-speed marine, oil & gas and electric power engines and generator sets. Worldwide, our engines are in operation for customers who rely on their reliability. The Caterpillar and MaK product line features marine diesel, gas and dual fuel engines used in a wide variety of marine, oil & gas and electric power applications. Caterpillar and MaK offers exceptionally engineered and innovative products, components, and services. The engines also provide unparalleled “anytime, anywhere” product support to ensure confidence and peace of mind for customers by ensuring maximum uptime and productivity. And with our worldwide dealer network with in-house stock of spare parts, we guarantee a fast service and a high availability for our customers. Moreover, our after-sales service offers not only high-quality spare parts, but also a wide range of retrofit options to help our customers make their business more efficient and prepare for a sustainable future.

Following the new Medium-Speed Engines (MSE) strategy there is an exciting opportunity for a Parts Sales and Service Representative (Account Manager) to join the MaK Asia team. The representative will have the responsibility to own specific customer relationships, drive sales, ensure customer satisfaction and shape parts sales strategy.

What You Will Do:

• Responsibility for end-to-end aftersales management of assigned customer accounts. Be the focal contact point for customers on everything to do with aftersales.
• Develop close business relationships with customers that add value to the customer and provide the level of overall support, product knowledge, and technical expertise that a customer expects. Become a trusted supporting resource to the customer.
• Responsibility for working with customers in advance to identify scheduled maintenance opportunities including tracking engine operating hours and dry dock schedule.
• Work with and guide customers with advance planning of scheduled maintenance and overhauling to ensure that the customer understands and is aware of MaK maintenance and overhauling guidelines and requirements. Utilize service exchange programs.
• Identify and launch Customer Value Agreements with selected customers.
• Account Receivables. Follow up with customers on overdue payments, manage sensitive commercial situations.
• Compliance. Responsibility for screening all customer direct enquiries received including, vessels, company, individuals prior to providing any support, information, or quotations.
• Responsibility for leading initial customer commercial negotiations for parts and service by following company policies.
• Identify and track assigned customer engine population, submit changes to AX ERP system CRM module.
• Circulate service letters and bulletins, and parts programs to customers.
• Promote engine upgrade solution sales, identify opportunities, and proactively work on securing a sale.
• Arrange and conduct regular customer visits. This includes traveling overseas and locally based customers.

What You Have:

• Extensive prior reciprocating engine experience and customer engagement through orders and deliveries.
• Understanding and experience of Contracts and negotiation of same to facilitate business success.
• Knowledge of Marine, Oil & Gas and Electric Power business preferably with medium speed large engines through Dealer, or Direct sales.
• Demonstrated ability to work independently and lead on larger scale, more complex topics / projects.
• Ability to influence and lead others in the work group.
• Must be able to deal with sensitive issues.
• The ability and willingness to travel (up to 50%).

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

• Manage, define and implement IT infrastructure projects and the quality and progress of these projects to ensure on time, effective project outcomes
• Leading the Service and Technical delivery teams in day-to-day operations matters and ensuring services are delivered with pride and sustainable model to meet our SLA deliverables
• To ensure the project tasks are monitor, track and complete on time and negotiate with the customer if there is any delay or/and gaps
• Manage internal project team members and external vendor or/and partners
• Providing management and operations report
• Making strategic and tactical plans in alignment of delivery to meet the contractual obligation to our customers

Location: Near Woodlands South MRT Station -Thomson–East Coast line (TEL)
Office hours: Mon - Thurs 8.30am to 6pm / Fri: 8.30am - 5.30pm

Broad Function
The Assistant/Manager shall report to the FM HOD.
Lead a key function in Service Operation and Quality, focusing on contract administration, cost control, procurement, quality assurance, and FM service operation.


Key Responsibilities and Duties
Contract Administration & Management:

• Lead contract discussions and monitor milestones
• Review and address contractual issues
• Manage Service Level Agreements (SLAs) for service providers
• Oversee existing service and maintenance contracts
• Assist in strategy formulation for contract administration
• Collaborate with various departments on service contract development
• Expected to work with WH ALPS, finance, legal and etc department on developing of service contracts.

Cost Control and Procurement:

• Manage FM expenditure
• Support FM procurement with ALPS
• Assist with FM OPEX & CAPEX budgets
• Oversee utilities management
• Participate in RFP/RFQ processes

Quality Assurance:

• Assist HOD in developing FM QA policies and strategies
• Oversee FM QA activities and documentation
• Investigate non-conformances and review corrective actions
• Represent FM in Internal Quality Audits
• Conduct quality system audits

FM Operations:

• Oversee the central management and documentation of Work Instruction, FM Policy, House Rule, Tenancy Fitting Out and Reinstatement Guideline, FM department asset, licensing & certification records. Expected to work with along FM system lead to update documentation, where applicable.
• FM rep for Workplace Safety & Health Champion and Business Continuity Planning
• Assist HOD is organising and managing FM training roadmap.
• Oversee FM office administrative support

Job Requirement

• Degree in Building, Property Management, Facilities Management, or equivalent with at least 4-5 years of related working experience or (Diploma with at least 7 years) in similar portfolio for Assistant Manager role.
• Degree in Building, Property Management, Facilities Management, or equivalent with at least 6-8 years of related working experience or (Diploma with at least 10 years) in similar portfolio for Manager role.
• Prior working experience in healthcare setting will be an advantage.
• Prior experience in management of service provider contracts will be an advantage.
• Familiar and experience with public sector procurement governance and processes.
• Knowledge in mechanical & electrical maintenance and operations works.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform you that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Registration No. R23112260 (MayThinKyu)

Job Description

• Industry/ Organization Type: Engineering / Manufacturing
• Position Title: Maintenance & Service Manager (Chiller / ACMV)
• Working Location: Tuas
• Working Hours: 5.5 days (Mon to Fri 8.30AM – 5.30PM, Sat 8.30AM – 12.30PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus + Transport Reimbursement + Mobile Allowance
• Duration: Permanent

Key Responsibilities

• Manage and coordinate all maintenance and servicing activities for chiller systems, ensuring timely and effective execution.
• Lead and mentor a team of service technicians, providing guidance, training, and support to enhance their skills and performance
• Develop and implement preventive maintenance schedules and plans to minimize downtime and extend the lifespan of chiller systems
• Diagnose and resolve technical issues with chillers, implementing effective repair solutions to maintain optimal system performance
• Ensure all maintenance activities comply with safety regulations and industry standards
• Build and maintain strong relationships with clients, providing regular updates on maintenance activities and addressing any concerns or queries
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Bachelor’s Degree in Mechanical Engineering or a related field
• At least 2-3 years of working experience in chiller maintenance and service
• Strong understanding of chiller systems and components

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #72145 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

Job Responsibilities:

User Service Planning and Research:

• Plan and propose new service ideas or enhancements to improve the MIMS user service.

· Assess and prioritize multiple ideas using frameworks like RICE, considering impact, reach, confidence, and effort.

· Conduct research to understand the needs and behaviors of healthcare professionals and general users using MIMS products.

· Analyze user feedback and identify gaps in current services to enhance satisfaction and usability.

· Collaborate with cross functional teams to define initiatives that improve user engagement and support.

Competitor Analysis and Benchmarking:

· Analyze industry trends, competitor activities, and best practices to provide actionable insights that drive the development and enhancement of MIMS’ user service strategies.

· Continuously monitor and assess competitors’ user services, features, and engagement strategies within the healthcare information market to identify opportunities for improvement.

· Provide detailed competitor benchmarking reports and actionable insights to support decision-making.

Service Development and Support:

• Contribute to the planning and design of new user services, features, and support tools by leveraging research insights and understanding of user needs.

• Coordinate with tech, content, and customer support teams to implement service updates effectively.

• Support initiatives like onboarding tools, FAQ systems, or user-centric platform enhancements to improve overall user experience.

Data Analysis and Reporting:

· Evaluate the quantitative results of each service enhancement to validate the effectiveness and impact of the service enhancements.

· Utilize appropriate tools to monitor and analyze user behavior, engagement, and satisfaction metrics (e.g., page views, retention rates, NPS) to drive data-informed initiatives.

· Analyze trends in user activity and competitor performance to provide actionable recommendations for improvement.

· Prepare reports and presentations for the User Service Planning team and senior management.

Cross-functional Collaboration:

· Partner with cross-functional teams (marketing, customer support, etc.) to ensure effective communication and promotion of user service features.

· Provide insights and training to stakeholders (e.g., customer support teams) about MIMS’ user service offerings and competitive advantages.

Operational and Administrative Support:

· Maintain accurate documentation related to user service plans, competitor reviews, and performance tracking.

· Assist with workflow planning, backlog prioritization, and coordinating project milestones with cross-functional teams.

Preferred Skills and Qualifications:

• Education: Degree in Business, Marketing, Computer Science, or a related field (healthcare background is a plus).
• Experience: 3-5 years in product management, user service planning, or similar roles in healthcare, technology, or user support environments.
• Industry Knowledge: Familiarity with healthcare information platforms and user-centric service practices.
• Digital marketing tool experience, e.g. SEO, GTM, GA, UX tool, Access heatmap tool, recommendation tool, CDP, point program, etc.
• Experience in internet service company operating across multiple countries with traffic more than 100K session per month (better if healthcare service)
• Analytical Skills:
• Proficiency in tools like Google Analytics for data analysis.
• Experience with survey and feedback tools.
• Soft Skills:
• Strong communication skills to engage with cross-functional teams and present findings effectively to a diverse range of stakeholders.
• Excellent organizational and multitasking abilities.
• Passion: Dedication to improving user experience and delivering exceptional user services in the healthcare information industry

About Us:
From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.


Responsibilities:

• Manage business operation automation and maintenance tasks for EUCs, primarily developed using Microsoft Access, including forms, queries, modules, tables, reports, and macros.
• Oversee the entire SDLC, from requirement definition to go-live, for EUC maintenance and related projects.
• Manage tasks related to SSIS, stored procedures, PowerShell scripts, SQL Server, and general database technologies on Windows Server.
• Build and maintain positive relationships with clients, stakeholders, and project partners. Ensure clear and effective communication.
• Coordinate and collaborate with internal and external teams to ensure smooth project delivery.
• Communicate proactively with stakeholders to simplify complex technical situations for non-IT end users.

Requirements:

• Minimum a degree in any field.
• At least 8 – 10 years of experience in similar Service Delivery Manager positions.
• Working experience in a banking IT unit and hands-on experience with programming (preferably Microsoft Access VBA—forms, queries, modules, tables, reports, macros).
• Experience in the entire Systems Development Life Cycle (SDLC), from requirement definition to go-live, using any programming language.
• Experience with SQL Server, SSIS, stored procedures, PowerShell scripts, and general database technology on Windows Server.
• Good communication skills (spoken & written) in both English and Japanese (in order to liaise with Japanese speaking clients).
• Ability to communicate complex technical information in a simple, user-friendly manner for non-IT stakeholders.
• Ability to work independently and take initiative in proposing and implementing continuous improvements for maintenance services.
• Strong team collaboration skills and the ability to manage both personal tasks and a team effectively.

Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

• Global Company
• Good Autonomy

About Our Client

Our client is a leading global provider of IT managed services, specializing in delivering innovative, reliable, and scalable technology solutions to businesses across various industries. Their offerings include cloud computing, cybersecurity, data management, and IT infrastructure services, designed to help organizations optimize their operations and enhance their digital transformation journey.

Job Description

• Develop and execute a comprehensive sales strategy for the Singapore and Malaysia markets, in line with the business objectives.
• Identify, target, and engage prospective clients to sell IT Managed Services solutions, including cloud computing, cybersecurity, data management, and IT infrastructure services.
• Build and maintain strong, long-lasting customer relationships, ensuring high levels of satisfaction and retention.
• Generate qualified leads, manage sales pipelines, and convert opportunities into closed sales.
• Monitor market trends, competitor activities, and customer needs to identify growth opportunities and adjust strategies accordingly.
• Lead negotiations and drive the closing of sales deals to meet or exceed revenue targets.
• Work closely with the marketing, technical, and delivery teams to align sales efforts with product capabilities and service delivery standards.
• Provide regular sales reports, forecasts, and performance updates to senior management.

The Successful Applicant

• At least 5 years of experience selling technology solutions
• Previous experience selling IT Managed Services
• Experience selling to BFSI is a plus

What's on Offer

This is an opportunity to join a global business that will reward to candidate with strong autonomy and an attractive package.

Contact

Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)

Quote job ref

JN-012025-6638493

Phone number

+65 6416 9849

Michael Page International Pte Ltd | Registration No. 199804751N