Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

This is a full-time role for a Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled
2. Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates
3. Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities
4. Monitor job and provide timely updates for shipment, including updating of container details into system
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of trucking jobs
7. Assist in billing, issuance of debit notes and credit notes and accruals
8. Ensure proper documentation and filling of invoices and job sheets
9. Assist in permit declaration for job orders when required
10. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints
11. Assist superior to implement improvement plans for the team
12. Assist in ad-hoc quotation or commercial rates requests from customers
13. Assist superior to gather data and perform reporting as and when required

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 2 - 3 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Experience with TradeNet is a plus.
5. Able to perform overtime when necessary

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym
5. Dental, medical, insurance benefits

Customer Service Coordinator (Semicon/Contract)

6 Months Contract

Location: Serangoon

Salary: Up to $4000 depending on experience

Our client develops and manufactures innovative RFFE filtering solutions for mobile devices and fast-growing business segments, such as IoT, drones, robotics, automotive applications and more. Currently, they are looking for 6-Months Contract Customer Services Coordinator to join their teams.

Job Summary:

• Manages end-to-end customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, finance related questions, export compliance, and product commercial information for external customers/accounts.

Responsibilities:

• Provides customer facing support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support
• Order Management (Purchase Order Entry, Change Orders and scheduling), proactively manages & monitors customer orders and shipments, resolving any issues on the account before shipment
• Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary. Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics and Export Compliance through resolution
• Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) within the region, as needed or requested by the Account Management Team
• Communicate with related parties such as Customers, Quality, Engineering, RMA team, Finance, analyze data, identify trends and submit RMA requests when needed
• Performs other duties as required or when needed

Requirements

• Computer proficiency with Microsoft suite of products (Excel, Word, PPT, MS Teams).
• Experience of Oracle ERP, Salesforce, Rapid Response, Demantra
• Effectively and quickly adapts to new systems, processes and policies
• Demonstratable communications skills being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures.
• Requires minimum 3 years related experience in Customer Service in a technology-oriented industry, Semiconductor industry
• Diploma/BS/BA degree in Business Management, Supply Chain, Finance, Operations or equivalent experience

Lim Pey Chyi (Apple) – [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

Job Descriptions

• Ensure the highest level of member experience with your personal finesse and proactiveness.
• Highlight specials and provide menu recommendations, take orders, and attend to special requests.
• Engage with members, guests, and the team.
• Set up tables and side stations and deliver the highest level of service and attentiveness to our guests.

Job Requirements

• 1 - 3 years of relevant work experience (open to fresh grads as well)
• Passionate about hospitality
• Reliable and good team player with an engaging personality
• Basic knowledge of wine, spirits, cocktails
• Flexible with schedule and shifts

Benefits

• 5-day work week with diverse and energetic colleagues who work hard and play hard
• Employee discount on F&B at the club
• Staff meals every day
• Late night transportation
• $100 Transport allowance every month
• Birthday credits (Birthday Leave, $75 voucher for use in the club and Birthday Cake!)
• $1,000 completion bonus
• Discretionary Bonus
• Monthly gratuities
• Group Insurance ( GP- unlimited free consultation & medicine, TCM, Hospitalisation)
• Flexible benefits, and more!

Working Hours

• 5 days work week / 44 hours

We are looking for 68 driven Customer Service Officers for period January 2025 - August 2025.

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:

• Singaporea

• Diploma or A levels
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

SERVICE SALES

· Identify and develop potential business opportunities;

· Responsible for maintaining an existing customer base, create new customer accounts and business development;

· Achieve sales & profit targets set by the company;

· Cultivate and enhance long term relationship with new and existing customers;

· To process quotation on recommended parts to customers within 1 day upon receipt of reports through eSOS;

· To generate an invoice for billing to customers within 1 day upon completion of the job through eSOS;

· Ensure immediate response to Customers and close follow-ups with Customers via email, phone call, text messaging and faxes;

· Ensuring customers’ requirements are clearly and adequately defined before handing over to the project and operation team;

· Schedule and coordinate with customers on Load Test (LT) / Visual Inspections (VI);

· Ensure all Customers crane details are updated to eSOS accurately;

· Ensure on sending mass emails to customers on new/revised service rates;

· Gather Customers’ feedback and develop corrective measures for Management reviews;

· Responsible for providing a high standard of customer service

· To generate weekly reports to update management on the progress of all enquiries and order confirmation to both internal and external customers

· Conduct weekly meeting with inter-related depts. such as Sales, Parts Executive, Finance, Store, Purchasing possible for providing a high standard of Customer Service;

· Ensure timely billing for service job completed within 3 working days through ESOS to customers;

SERVICE OPS.

· Responsible for updates of daily Technician Schedules, including breakdown calls, maintenance, load tests, visual inspection, etc to ESOS.

· To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;

· To organise weekly operations meetings with Technicians;

· Work closely with Supervisor on assigning right team for jobs;

· Ensure timely deliveries, right quality and quantity of parts to Customers;

· To ensure electrical jobs under projects are completed on time by Technicians;

· Responsible for maintenance of Equipment List and update of all relevant parts details on regular basis;

· To ensure Technicians are always in proper and clean overalls;

· To check on proper housekeeping at the Service Area, Electrical room, truck cleanliness;

· To ensure tools in toolboxes, tools in tool bags, full PPE of technicians, stocks in trucks are checked on a weekly basis;

OTHERS

· Ensure procedures, standards and guidelines are followed and maintained;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.

Job Description

Leadership and Management:

• Oversee the entire service department, including technicians, engineers, and support staff. Provide leadership, direction, and guidance to ensure that service operations run smoothly and efficiently.
• Oversee the day-to-day operations of the service department
• Responsible for managing and sourcing maintenance contracts.
• Responsible for preparing and submitting tenders and quotations for maintenance services and related works.
• Assess maintenance sites for additional work beyond the scope of the existing contract. Coordinate with supervisors and engineers to identify these needs, propose them to clients, and provide quotations for the additional services.

Customer Relationship Management:

• Primary point of contact for clients.
• Responsible in follow-up with clients on maintenance works.
• Gather and share feedback from clients with relevant personnel.
• Ensure prompt attendance to clients’ feedback.
• Coordinating with other departments, resolving customer complaints, and implementing process improvements.

Resource Allocation:

• Responsible for allocating resources, including personnel, equipment, and materials, to ensure that service calls are handled promptly and effectively.

Budgeting and Financial Management:

• Develop and manage budgets for service operations. Monitor expenses, control costs, and seek ways to improve profitability while maintaining high-quality service.

Quality Assurance:

• Establish and enforce quality standards for service delivery. Monitor performance metrics, conduct audits, and implement corrective actions as needed to ensure consistent quality.

Training and Development:

• Oversee the training and development of service personnel.
• Identify training needs, provide ongoing education, and promote a culture of continuous improvement.

Regulatory Compliance:

• Ensure that service operations comply with relevant regulations, codes, and standards. Stay informed about industry best practices and legal requirements to mitigate risks and ensure safety and compliance.

Requirements

• Technical knowledge and at least 10 years of experience in the air-conditioning and mechanical ventilation (ACMV) field.
• Experience in service management or related roles.
• Diploma/ Degree in Mechanical Engineering/ Electrical Electronics Engineering or BCA approved certification.
• Analytical and good troubleshooting skills.
• Strong leadership and managerial skills.
• Problem-solving and decision-making skills.
• Customer service-oriented mindset.
• Able to work independently and in a team.
• Willing to learn.
• Resourceful, initiative, driven, and pro-active.
• Ability to multitask and prioritize work.
• Confident, positive mindset, honest, has integrity and good work ethics.
• Able to converse, read and write in English.
• Excellent communication and interpersonal skills.
• Basic computer literacy skills.

Key Job Responsibilities

1. Liaise with freight forwarders, transport teams, and carriers to schedule timely deliveries and shipments.
2. Collaborate with the Acceptance and Cargo Releasing teams to ensure smooth cargo movement.
3. Maintain accurate records of cargo movements, ensuring data is updated in the warehouse management system.
4. Address inquiries from customers or internal teams regarding shipment statuses and delays.
5. Provide timely updates on cargo readiness and dispatch schedules.
6. Ensure all warehouse staff adhere to safety protocols and operational guidelines.
7. Monitor and report any incidents, damages, or irregularities during operations.
8. Oversee and guide warehouse staff during export operations to meet deadlines and standards.

Requirements

• Minimum 2 years of experience working in a warehouse setting or in logistics; experience in operating Management
• Strategic thinking ability, proven implementation results
• Experience in customer service with good communication & interpersonal skills
• Willingness to work flexible hours, including overtime and weekends

Additional Information

• Competitive hourly wage with shift allowance.
• Working Location: Alps Ave
• 5.5 working days

How to Apply:

Please submit your resume and cover letter outlining your relevant experience and qualifications to 97815157，

In your cover letter, please indicate your availability for afternoon shifts and any relevant warehouse experience. We look forward to reviewing your application.

• Plan, organize and control project operations to ensure efficient delegation of duties and responsibilities
• Ensure performance complies with specifications, technical clarifications and construction drawings
• Carry out works scheduling, material requisition, cost control, projects supervision, feed-back variation at site, as-built work done at site, and prepare reports
• Liaise with client’s representatives, consultants and subcontractors on technical matters
• Ensure timely and smooth progress of works
• Ensure quality of works is achieved and authorities regulations are complied with
• Implementation of cost, quality, productivity, safety and health control on site
• Able to conduct site meeting, plan ahead and resolve ad-hoc issue raise at site.

Key Responsibilities

You will be given the opportunity to manage a food service operation with a high degree of responsibility for the performance of the people and resources under your charge and also to develop and enhance your executive skills through structured training programmes.

• Managing cookhouse operations and to meet cookhouse (CCH) KPIs
• Responsible for housekeeping matter, IT / equipment matters and operation of CCH
• Maintain excellent relationships with customers, ensure customer satisfaction
• Maintaining high standards of hygiene; practise workplace safety at all times
• Maintain personal knowledge by completing in-house training
• Maintain clear understanding of CCH matters to facilitate covering duties of other CCH
• Abide strictly to proper handling of food items in accordance to food hygiene and safety guidelines and standards.
• Always adhere and abide to all company policies and procedures
• Professional representation of the company through personal conduct and appearance

Key Requirements

• Preferably with Food Hygiene Certificate
• With F&B background in middle management roles and responsebilities
• Good Leadership, Microsoft Computer Skill is essential, Customer Relationship Management, SAP is good to have

Confirm all shipment information with origin to initiate shipment

Receive and validate customers order including shipping documents, SLI, EIN, credit application

Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions

Verify shipment status, review pre-alert and verify shipment handling instructions to operations

Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception

Communicate and resolve problems that arise in the movement of product

Communicate exceptions and shipment status with Customer

JOB RESPONSIBILITIES:

• Perform check in and check out rooms for guests.
• Verify payment for stay including incidental costs by obtaining credit information.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
• Maintain accurate logs of messages, mail, packages, parcels or other items for guest delivery.
• Maintain accurate accounting of transactions and cash float.
• Ensure folios and charges are keyed into system and maintained accurately.
• Facilitate guest departures by providing accurate statements, checking for guest satisfaction and collecting all payments due.
• Supporting the Concierge on transportation arrangement upon guest request.
• Support Concierge in handling guest enquiries relating to tourist and transport information in Sentosa and Singapore.
• Assist Concierge in carrying luggage or buggy guests when required.
• Perform any other duties as assigned by front office manager.

JOB REQUIREMENTS:

• Maintain the highest standards of professionalism, ethics, grooming and attitude towards staff and guests.
• Good Interpersonal and Communications Skills.
• High level of interpersonal skills required.
• Customer service oriented.
• Good knowledge in resort and tourism.
• GCE ‘O’ levels and above
• Able to work on shifts, weekends and public holidays.
• Knowledge of Front Office Operating System (HMS) would be an added advantage.

An operations supervisor is responsible for overseeing and managing all aspects of operations, including inventory management, team leadership, customer service, and compliance with food, health and safety regulations. He is also in charge of training new staff, ordering of new inventory and processing of sales orders.

Responsibilities:

● Daily monitoring and compilation of robot performance and issues

● Oversee project operations and liaise with subcontractors and suppliers on project/deployment matters

● Prepare documents for purchasing order

● Handle ad-hoc duties e.g., delivery and robot transportation activation

Requirements:

● Education – Preferably Diploma and above

● Language – Strong communication skills in English (both oral and written)

Job scope

• General administrations & co-ordinations for smooth operations.
• Assist in planning and adjustment of manpower scheduling.
• Compile and consolidate manpower strength.
• Work with human resource on employee development and performance appraisal.
• Answer employee questions regarding operations.
• Perform other ad-hoc duties as and when required.
• Able to swim will be added advantage.

Job requirement

• Diploma or equivalent with 1 year experience in operations or administrative support within fast-paced environment.

• Strong organizational and time management skills with the ability to multitask and prioritize tasks effectively.

• Strong problem-solving skills and the ability to adapt to changing priorities.

• Able to communicate well with employees of different profile.

• Ability to work independently and as part of a team, demonstrating a proactive and collaborative approach.

Da Paolo Group are looking for Part-time Service Staff to join our team at various locations around Singapore.

• Theses roles are ideal for those who prefer flexible work arrangements
• Preference will be given to applicants who are able to commit a minimum of 20 to 30 hours per week.
• Applicants able/willing to make a regular commitment may be able to qualify for benefits including paid leave

Job Description

• Welcome guests and promptly attend to tables
• Serving the food & drinks to the correct guests/tables, making recommendations if needed
• Clearing of tables when meals are completed
• Maintain a high standard of hygiene and cleanliness in the establishment according to prevailing requirements
• Any other ad-hoc duties as assigned by the management relating to the service and cleanliness of the establishment

Job Requirements

• Passionate about service and people
• Good team player and self-motivated
• Able and willing to work on weekends/public holidays
• Good energy levels and teamwork-oriented
• Experience in guest contact roles is preferred, but we are also happy to train and develop people who lack experience, but possess the right mindset
• We recruit on passion, positive attitude and the willingness to learn and grow with us

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

Contract: yearly renewable based on business needs and individual performance

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:
• Atleast A levels or Diploma

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Join our dynamic global Account Maintenance team and take your career to new heights! As a key player in our organization, you will have the opportunity to enhance your skills while ensuring the integrity and compliance of client account records. Experience unparalleled career growth and mobility as you collaborate with client-facing teams, manage critical account updates, and stay at the forefront of regulatory changes. Embrace the benefits of being part of a team that values your contributions and supports your professional development.

As an Associate within the Account Maintenance team, you will be central to our account maintenance operations, guaranteeing precise and careful handling of every client account update. You will work closely with bankers and business units, managing expectations and improving the client experience through clear communication of requirements and timelines. Your responsibilities will include analyzing potential risks, efficiently resolving issues, and safeguarding sensitive client data. This role provides an opportunity to work independently, contribute to system enhancements, and play a crucial role in promoting continuous service delivery improvements.

Job responsibilities:

• Coordinate the effective completion of each assigned account maintenance task from initiation to completion, following up with responsible teams and escalating issues as needed.

• Serve as the primary interface for Bankers, managing expectations and enhancing the client experience. Clearly communicate account maintenance requirements and timelines.

• Set and manage the priority of all requests through ongoing engagement with business units, proactively managing the pipeline throughout all stages of the process.

• Drive effective issue resolution within policy boundaries, ensuring tasks are completed in line with service level agreements. Undertake account updates timely and ensure they meet required quality standards.

• Analyze AML risks associated with account changes, identify and escalate potential risks and operational issues. Handle sensitive client data confidentially.

• Work independently to complete assigned tasks within established timeframes. Ensure account data and management information is updated within SLA into systems.

• Participate in UAT and suggest system improvements. Contribute ideas and participate in efforts to drive continuous improvement in service delivery.

Required qualifications, capabilities, and skills:

• Bachelor’s Degree

• At least 5 years of experience in KYC, Client Onboarding, or Client Account Maintenance.

• Strong analytical, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making, and conflict resolution skills.

• Excellent communication and interpersonal skills, with the ability to influence and challenge stakeholders effectively.

• Open-minded, able to share information, knowledge, and expertise with peers and team members.

Preferred qualifications, capabilities, and skills:

• Strong understanding of AML/KYC regulations and compliance requirements.

• Knowledge of the Private Banking and Wealth Management industry.

• Proven leadership experience with the ability to inspire and guide a team.

• A dedicated team player with a strong sense of ownership and responsibility.

• Meticulous in data maintenance with a logical, structured approach to planning and problem-solving.

• Comfortable with change, ambiguity, and informed risk-taking.

• Ability to multi-task and manage multiple streams of work concurrently.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=8be7f762e1f792f05f094a13a89c8572

Our Client is one of the world’s leading logistics providers with a strong reputation for innovation, sustainability, and global reach

Job Summary:

• MNC Logistics Company
• Career Progression
• Profile Enrichment
• 5 Days Work Week
• AWS + VB
• Six Sigma Black Belt is required

Job Responsibilities:

• Understand the overall program and how each business unit interacts, while exploring business opportunities within each unit.
• Develop strategies to enhance operational performance, and monitor and evaluate their effectiveness.
• Support Continuous Improvement Projects (CIPs) and ad hoc projects focused on workplace safety, automation, process elimination, Kaizen bursts, value stream mapping, quality improvements, and productivity gains.
• Engage with customers through CIPs, project-related activities, and Operational Excellence (OpEx) meetings.
• Implement, sustain, and improve methods, tools, and standards for the LEAN system across all value stream sections.
• Support LEAN practices, including 6S and root cause problem-solving, to drive continuous improvement.
• Challenge existing practices and assist business unit leads in CIPs that focus on waste elimination.
• Manage multiple CIPs and ad hoc projects simultaneously, ensuring adherence to project timelines.
• Promote data analytics, data visualization, and storage optimization to improve processes.
• Ensure ongoing evaluation and improvement of operational practices to enhance productivity and efficiency.

To Succeed in This Role, You Should Have:

• Degree in Supply Chain Management or Logistics Operations
• Minimum 3 years of relevant experience in Logistics industry
• Six Sigma Black Belt certification is an advantage.
• Extensive hands-on experience with LEAN, 6S, Standardized Work, Problem Solving, VSM, and Kaizen, with proven examples of how Continuous Improvement Projects (CIP) have delivered measurable and sustainable results.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to [email protected]

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Operational Management

1. Planning and Supervision:Oversee daily operations in restaurants, bars, catering, and other F&B outlets.
   Coordinate with kitchen staff, service teams, and suppliers to ensure smooth operations.
   
2. Quality Control:Ensure food and beverage quality meets the organization's standards.
   Address customer feedback and resolve complaints promptly.
   
3. Health and Safety Compliance:Enforce food safety standards and compliance with local health regulations.
   Conduct regular inspections and audits to maintain hygiene standards.
   
4. Inventory Management:Monitor stock levels for food, beverages, and supplies.
   Manage procurement processes and supplier relationships to maintain quality and cost-effectiveness.
   

Financial and Strategic Management

1. Budgeting and Cost Control:Prepare and manage F&B budgets.
   Analyze profit and loss reports, controlling costs to meet financial targets.
   
2. Pricing and Menu Development:Collaborate with chefs and marketing teams to develop menus that attract customers and maximize revenue.
   Establish competitive pricing strategies for food and beverage offerings.
   
3. Sales and Promotions:Develop and implement strategies to increase F&B revenue.
   Coordinate promotional events, themed nights, or special offers.
   

Team Leadership

1. Staff Management:Recruit, train, and supervise F&B staff, ensuring they provide exceptional service.
   Set performance goals and conduct regular evaluations.
   
2. Scheduling and Coordination:Create staff schedules to ensure optimal service coverage.
   Address workforce issues such as absenteeism or performance concerns.
   
3. Employee Engagement:Foster a positive work environment to enhance team morale and reduce turnover.
   

Roles & Responsibilities

Restaurant Captains will be hired to provide the core service of the restaurant’s product. These individuals are responsible for delivering the guests’ experience on a day-to-day basis.

DUTIES & RESPONSIBILITIES

Duties

1. Provide friendly, excellent and professional service to all guests.

2. Responsible for handling food and beverage orders and serving guests.

3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

4. Check that all amenities and utensils are properly stocked and inspected.

5. Assist guests on their respective requests and deliver based on their ability.

6. Possess knowledge to upsell, well-versed in all aspects of the menu.

7. Support Restaurant Manager in achieving all goals and Key Performance Objective.

Responsibilities:

1. Ability to upsell, promote and ensure that the guest is enjoying their dining experience.

2. Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.

3. Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

4. General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.

5. Ability to read the different types of guests and dining clientele.

6. Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.

7. Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills, Qualifications & Experience

1. Hardworking, motivated, serious, team player and passionate about food, beverage and service

2. Possess a well-groomed, clean and professional appearance

3. Prior exposure to leadership training programs preferred, a combination of practical experience and education will be considered as an alternative

Reports to: Operations Manager, Precious Metals

Position Purpose:

In this role, the applicant will work as part of a regional team. He/she will be responsible for scheduling physical commodity movements of precious metals across a global network. The role requires coordination with trading and sales teams as well as other support functions to ensure efficient transfer of precious metals to our clients. This role will ensure that all daily processes are fully completed and signed off and will also involve daily processing of metal releases and trade checking.

Responsibilities

• Liaising with warehouses and freight forwarders to arrange deliveries to client and receipt from supplier.
• Arranging and preparing payment of invoices.
• To prepare document and arrange stock release into warehouses and other storage facilities.
• To arrange shipment with warehouses for stock to be shipped from one location to another.
• Maintain effective business relationships with Sales, Logistics, Banks and colleagues
• File Management - Maintain accurate files in soft copy for auditing purposes
• Gather documents for Internal and External Auditor
• Perform daily reconciliation for previous day trades
• Adhoc duties as required
• May work on PH-rotation

Position Overview:

The Operations Executive is responsible for the overall strategic management and execution of core operational functions within the company. This includes leadership over Trip Support, Medical Evacuation Sales and Operations, Aircraft Owner Accounts, Crew Logistics, and the coordination of suppliers and vendors. The Operations Executive will ensure that the company's services meet the highest standards of efficiency, safety, and client satisfaction, while maintaining compliance with regulatory requirements and optimizing cost-efficiency.

Key Responsibilities:

1. Strategic Management of Trip Support Functions

• Oversee the planning and coordination of flight operations, including route planning, overflight permits, ground handling, and fuelling.
• Ensure seamless execution of client trips by maintaining close communication with internal teams and external service providers.
• Monitor regulatory updates in international aviation to ensure compliance

1. Medical Evacuation Sales and Operations

• Lead and manage the Medical Evacuation (Medevac) division, ensuring rapid response capabilities and adherence to medical and aviation protocols.
• Establish partnerships with hospitals, insurance companies, and other service providers.
• Oversee pricing strategies and service level agreements (SLAs) for MedEvac operations.

1. Management of Aircraft Owner Accounts

• Serve as the primary point of contact for aircraft owners, ensuring client satisfaction and operational transparency.
• Manage aircraft scheduling, utilization, and financial performance of owned aircraft.
• Conduct regular reviews of aircraft maintenance status and liaise with technical teams for upkeep and service.

1. Crew Logistics

• Oversee the coordination and management of all crew-related logistics, including commercial positioning flights, accommodation, and catering.
• Ensure efficient crew rostering and duty time management in compliance with regulatory standards.
• Manage relationships with vendors providing crew services such as transportation and lodging.

1. Executive Coordination and Vendor Management

• Lead the selection, negotiation, and management of contracts with key suppliers and vendors, including handling, catering, fuel, and other critical operational services.
• Develop and maintain strategic relationships with suppliers to ensure service continuity and cost-effectiveness.
• Oversee the procurement process and ensure it aligns with company standards and budget constraints.

1. Safety and Compliance

• Ensure that all operations are conducted in accordance with international and domestic aviation safety regulations.
• Maintain strong working relationships with aviation regulatory bodies and ensure that safety audits and compliance checks are conducted regularly.
• Implement and monitor a robust safety management system (SMS) across all operations.

1. Budget and Cost Control

• Develop and oversee the operations budget, ensuring that all functions operate within budgetary constraints.
• Conduct regular financial reviews to identify cost-saving opportunities without compromising service quality or safety.
• Monitor expenditure on vendors and service providers, ensuring that financial objectives are met.

1. Team Leadership and Development

• Lead, mentor, and develop a high-performing operations team, ensuring alignment with company goals and operational excellence.
• Foster a culture of continuous improvement, identifying areas for process optimization and innovation.
• Facilitate training and professional development opportunities for team members.

1. Crisis Management and Problem Resolution

• Act as the point of escalation for operational challenges, resolving issues related to trip disruptions, client concerns, or vendor service failures.
• Oversee the development and execution of contingency plans to manage disruptions, ensuring minimal impact on clients and operations.
• Lead emergency response coordination in the event of operational crises.

1. Reporting and Performance Metrics

• Develop and monitor key performance indicators (KPIs) related to operations, trip support, vendor performance, and client satisfaction.
• Provide regular reports to the executive leadership team on operational performance, including recommendations for improvement.
• Ensure that data analytics are used effectively to enhance decision-making and operational efficiencies.

Working Conditions:

• Full-time position, typically Monday to Friday, with occasional overtime as needed.
• Office-based with occasional site visits as required.

Required Skills and Qualifications:

• Extensive experience in aviation operations, preferably within the private jet or corporate aviation sector.
• Strong understanding of international aviation regulations, safety protocols, and best practices.
• Proven experience in vendor management, contract negotiation, and strategic supplier relationships.
• Exceptional leadership, communication, and problem-solving skills.
• Strong financial acumen with experience managing budgets and cost control.
• Ability to thrive in high-pressure environments and manage multiple tasks simultaneously.

Job Description:

Customer Service

• Engage with patients and non-patients through various channels, including phone calls, in-person interactions, and events.
• Manage incoming calls and provide accurate information to inquiries.
• Distribute promotional materials (e.g., flyers) at clinics, hospitals, and roadshows.
• Maintain a positive and professional demeanour in all interactions to enhance customer experience.
• Be available for weekend engagements as needed.

Administration & Operations Support

• Assist with ad-hoc administrative tasks, including data entry, filing, and document management.
• Collaborate with team members on various operational projects to improve efficiency and service delivery.
• Perform other duties as assigned by management to support the overall function of the organization.

Job Requirements:

• Min. Diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

• MNC (Woodlands)
• Company Transport Provided
• Basic : $3000 to $ 4000 + AWS + VB
• Excellent Benefits + Career Progression
• Production Processes: Coordination Operations; Managing Manpower; overseeing repair and upgrading work

Job Responsibilities:

• Oversee daily production activities to ensure efficient operations.
• Coordinate repair and upgrading work to maintain equipment and production quality.
• Plan and assign manpower effectively to meet production schedules.
• Monitor workforce performance and adjust assignments as necessary.
• Prepare monthly production reports, detailing outputs, efficiencies, and areas for improvement.
• Analyze production data to identify trends and suggest operational enhancements.
• Attend production meetings to discuss schedules, challenges, and improvements.
• Liaise with auditors and other stakeholders to ensure compliance and address any concerns.
• Identify opportunities for process improvements and implement best practices in production planning.

Requirements:

• Diploma in Mechanical / Chemical Process / Manufacturing or equivalent
• Preferably 1-2 years working experience in in a production or manufacturing environment is preferred but not required.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Position Overview
We are seeking an experienced Talent Acquisition Team Lead to manage high-volume tech hiring while overseeing recruitment operations, reporting, and team leadership. The ideal candidate will excel in process optimization, data-driven decision-making, and building strong relationships with stakeholders, all while mentoring and leading a high-performing recruitment team.

Key Responsibilities

1. Talent Acquisition LeadershipLead and execute end-to-end recruitment for large-scale tech hiring, ensuring delivery of top talent within defined timelines.
   Partner with hiring managers to develop workforce plans and align recruitment strategies with business goals.
   
2. Team LeadershipManage, mentor, and develop a team of recruiters, ensuring high performance and professional growth.
   Set team goals, monitor performance metrics, and provide regular feedback to foster a collaborative and high-performing culture.
   Act as the point of escalation and guidance for complex recruitment challenges.
   
3. TA Operations & Process OptimizationOversee recruitment workflows to ensure seamless, compliant, and efficient operations.
   Identify and implement improvements in recruitment processes, leveraging tools and technology to enhance efficiency.
   
4. Management ReportingCreate and deliver data-driven recruitment reports, dashboards, and insights to senior stakeholders.
   Analyze recruitment metrics (e.g., time-to-fill, pipeline health, diversity data) and recommend strategies for improvement.
   
5. Stakeholder EngagementBuild strong partnerships with HR, hiring managers, and leadership teams to align hiring priorities and ensure stakeholder satisfaction.
   Act as a trusted advisor on talent market trends, candidate sourcing strategies, and recruitment best practices.
   
6. Employer Branding & Talent PipelineCollaborate with the HR and marketing teams to enhance the employer brand, particularly in the technology sector.
   Develop proactive sourcing strategies to attract passive candidates and build robust talent pipelines for critical roles.
   

Requirements

• Experience:Minimum 8 years in talent acquisition, with at least 3 years of experience managing high-volume tech hiring.
  Proven track record of leading and developing recruitment teams.
  
• Skills:Strong expertise in TA operations, process optimization, and management reporting.
  Proficiency with ATS platforms and recruitment reporting tools; HRIS experience is a plus.
  
• Leadership:Demonstrated ability to inspire and lead teams in fast-paced environments.
  Strong interpersonal and stakeholder management skills.
  
• Analytical Mindset:Experience analyzing and presenting recruitment metrics to drive strategic decisions.
  
• Tech Industry Knowledge:Familiarity with tech hiring trends, skills, and talent market dynamics.
  

EA License No.: 23S2046

KAH License No.: R1652932