Job Title: Merchant Success and Operations Executive

We are looking for a dynamic and experienced Merchant Success and Operations Executive to join our fast-growing Paytech Startup Company.

As an Operations Executive, you will be responsible for the operational onboarding and supporting merchants on qlub’s platform and services.

Key Responsibilities:

• Lead and execute the operational on-boarding process for new F&B establishments to our platform.
• Be a knowledge specialist on qlub & F&B operations and solve operational bottlenecks
• Organize and lead training sessions for new accounts to ensure merchants are able to fully utilize Qlub's services.
• Build and manage relationships with our merchants and optimize usage efficiency
• Support Qlub’s product development and POS integrations to improve features and solve bugs and pain points.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements:

• 2-3 years of experience, fresh graduates are welcome to apply
• Strong problem solving and critical thinking skills - able to understand, solve and simplify complex processes
• Strong communicator - ability to lead discussions with F&B decision makers and stakeholders.
• Like to get your hands dirty and be on the ground.

Why Join Us?

• Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth
• Experience growing a business from an early stage startup
• Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants

If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!

Job Description:

• Provide administrative support to the Operations Team
• Handle customer’s inquiry (phone calls/emails) and delivery schedules.
• Provide quotation to the customers and resolve any potential issues with the orders
• Assist with route planning and deploy job orders to drivers via in-house system meticulously
• Ensure all job orders are completed satisfactorily and timely
• Follow up and update system on vehicles LM/LG cert expiry date, annual LTA inspection date
• Arrange equipment, loading/unloading schedules and requirements
• Any other Ad-hoc duties assigned.

Job Requirements

• Possess at least a GCE ‘O’-level certification
• Excellent customer service, communication and interpersonal skills
• Able to communicate comfortably via telephone, WhatsApp and email with customers
• Proficient in MS Office and excellent administrative and organizational skills
• Highly motivated, self-driven and able to handle work pressure
• Proactive, positive working attitude, strong problem-solving skills, meticulous, willing to take up challenges.
• Able to multi-task, embrace change and innovate in a fast-paced environment
• Fluency in English and Mandarin (to liaise with mandarin speaking clients)
• Good and dynamic team player
• Available to start work immediately or on short notice preferred

Location: Woodlands

Work Week: 5.5 Days (Mon-Fri 8.30am – 5.30pm, Sat 8.30am – 12.30pm)

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

1) Performs administrative and clerical tasks

2) Ensuring internal Records are accurate

3) Checking of documents from customers to ensure compliance

4) Assists with initial client operational requirements relating to vehicle recovery / towing

5) Assists with internal reporting generation and submission to relevant stakeholders

6) Any other duties as assigned by management

7) Training will be provided

Fresh graduates are welcome to apply

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Assist in billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc.
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience:-

• Min Diploma and above
• Experience in managing outpatient clinic operations and/or experience in GP Setting
• Excellent interpersonal and communication skills
• Excellent organizational, multitasking, and leadership skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work effectively both independently and as part of a team
• Work Schedules: Mondays to Fridays: 0830hrs to 1730hrs or 0900hrs to 1800hrs (based on roster), Saturdays: 0830 hrs to 1230 hrs

Responsibilities:

• Manage Service jobs order reporting
• Coordinate with sales team by managing schedules and communicating relevant information
• Respond and attending to customer requirements
• Communicate and coordinate with internal departments on sales scheduling
• Manage and communicate with forwarders on logistics arrangement for shipments
• Assist in any ad-hoc duties assigned

Requirements:

• At least 2 years or more related working experience
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Able to work well independently and within a team
• Basic computer knowledge

Additional Information:

• 5 days’ work week
• Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa
• Variable bonus and better medical benefits
• Career growth & learning opportunity

Job Description & Requirements

Your duties include, but are not limited to the following:

• Collating and administering jobs manifests from Clients.
• Planning, sorting and goods assignment.
• Optimise resources and cost according to management guideline.
• Liaising with and scheduling delivery personnel for jobs assignments.
• Supervising and working with sorting team
• Assisting the team in troubleshooting collection/delivery issues which may arise.
• Assist in the work scheduling/rostering of delivery personnel, including management of daily working shifts patterns and overtime.
• Assist in the oversight and management of the warehouse operations and its inventory
• Manage vehicle fleet (oversee maintenance, repair and admin)
• Ensuring that all the documentation and records for the goods are in order.
• Assist in or supporting the recruitment/training process of delivery personnel if required
• Ensuring delivery personnel adhere to all required SOPs, rules, and regulations.
• Assisting in Client/Customer engagement if necessary.
• Assist in performing deliveries if required on occasions of shortage in delivery personnel.
• Any other operational and administrative scope of works which may arise.

Requirments:

• Basic computer skills.
• Microsoft Excel and Word.
• Class 2 or 3 Driving Licence.
• Able to think clearly and handle pressure.
• Familiar with Singapore roads.
• Able to perform shift work; 12 noon to 9 pm or 7:30 am to 5 pm. 5/5.5 day week.
• Relevant experience in a similar capacity preferred although not compulsory.

Workplace is at Keppel area bear CBD.

Good career progression as the company is on track for escalated growth.

The Service Project Delivery Manager is responsible for the successful planning, execution, and completion of technology projects within the organization, specifically focusing on areas like BMC Control-M (will be a plus) , AWS cloud services, Windows and VMS operating systems, and security implementations. This role requires a strong understanding of IT infrastructure, project management methodologies, and a proven track record of delivering projects on time and within budget.

Responsibilities:

• Project Planning & Initiation:
  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Develop detailed project plans, including timelines, resources, and budgets.
  • Identify and document project risks and mitigation strategies.
  • Secure necessary approvals and resources for project execution.
  • Establish clear communication channels and reporting mechanisms.
• Project Execution & Control:
  • Manage day-to-day operational aspects of projects, ensuring adherence to the plan.
  • Coordinate and lead project teams, assigning tasks and responsibilities.
  • Track project progress, identify potential roadblocks, and implement corrective actions.
  • Manage project risks and issues, escalating when necessary.
  • Ensure quality control throughout the project lifecycle.
• Project Closure:
  • Formalize project completion, including documentation and sign-off.
  • Conduct post-project reviews to identify lessons learned and areas for improvement.
  • Transition project deliverables to operational teams.
• Stakeholder Management:
  • Effectively communicate project status, risks, and issues to stakeholders.
  • Manage stakeholder expectations and ensure alignment with project objectives.
  • Build and maintain strong relationships with internal and external stakeholders.
• Technical Expertise:
  • Maintain a strong understanding of relevant technologies, including BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security best practices.
  • Provide technical guidance and support to project teams.
  • Stay abreast of industry trends and emerging technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6-8 years of experience in IT project management, with a proven track record of successful project delivery and Day 2 Services Delivery.
• Strong understanding of project management methodologies (e.g. PMP)
• Experience AWS cloud services, Windows, VMS operating systems, and security technologies. BMC Control M experience is a plus.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving abilities.
• PMP or PRINCE2 certification is a plus.

Key Skills:

• Project planning and execution
• Risk management
• Stakeholder management
• Communication and presentation skills
• Problem-solving and decision-making
• Technical proficiency in relevant technologies
• Teamwork and collaboration

JOB SUMMARY

• To manage Branch operational risk and ensure controls are in place
• To comply with the processes on cash handling and branch operations as per Branch Operations Manual
• Assist the BOCEM on the day to day running of branch operations
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Support the branch in achieving its business objectives within regulations and guideline of external regulatory bodies and the bank
• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
• Generate new sales opportunities through referral (excluding insurance and investment)
• To be proactive in improving workflows / internal processes in branch

RESPONSIBILITIES

Branch Operations

• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Checking and approval of Application / Service Request documentations for all products / services.
• Collection of cheques from Quick Cheque Deposit box & batch for processing under dual control
• Review of all Daily/Monthly Reports via Report-to-Web (except GL Reports to be reviewed by BOSM)
• To scrutinize reports/schedules for unusual entries which may require further investigations / Escalations if required
• To raise any Suspicious Transaction Report (STR) if necessary
• Review of Daily Transaction Vouchers
• Stock Control – Custodian for Cashier’s Orders, Savings Passbooks, MLI Cards, Captured MLI/Credit Cards, Cheque Books and any others pending clients’ collection.
• Ensure all Drafts application, Telegraphic Transfer applications, standing instruction, GIRO, Payplus, Clients’ Requests are scanned / batched with appropriate authorization to relevant departments for processing on time
• Collate data/information related to branch reporting.- Accurate & Timely Submission
• Reporting of Daily, Weekly and Monthly Returns where applicable
• Reporting of any other Ad hoc information required from time to time
• Assist in answering phones, general enquiries and investigations.
• Branch Cash Operations In absence of BOCEM, CEOM to assume role of Cash Officer (Keyholder / Safe Combination Holder where applicable).
• To execute controls on cash within the present guidelines of the Bank

Limits Management

• Ensure the overall cash is within the Branch Cash Holding limits (end of day Branch limits)
• Ensure all Client Experience Representative (CER)/ Senior Client Experience Representative (CER) do not exceed intra-day limit /end of day cash limit
• Maintenance of Cash position in all auxiliary Services – ATM/CDM
• Escalate in the event of breaching branch cash holding limits to Branch Manager. Inform also via email the Head, Branch Operations and provide reasons / justifications on the breach
• Raise RMS for change of transaction limits when necessary (e.g. upgrade from CL5 to CL4)

Approvals, Controls & Reconciliations

• Ensure dual control operation of the Cash Vault/ATM/CDM
• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Approve movement of cash to and from vault with Senior CER under dual control and confirm denomination and value input in eBranch System
• Approve cash indent and return to MAS/Battery Road Branch via CISCO
• Perform Surprise Cash Checks at a pre-determined frequency
• Daily reconciliation of physical cash in Vault/ATM/CDM with - Senior CER under dual control
• Perform daily checks (random sample of 5% or 5, whichever is lower) on signature verification, transaction validation and technical details for each CER/ Senior CER’s Debit transactions within the CER/ Senior CER’s limit and sign off on the vouchers as evidence of checks.
• All staff to refer to Cash Operations Manual in Knowledge One for full details

Management of Service Delivery

• Ensure clients are being served within stipulated standard (refer to scorecard)
• Assist clients in queries; handling feedbacks, complaints that are escalated by CER/Sales staff which includes escalated exceptional investigations and queries and liaising with other functions/department

Referrals

• Generate new sales opportunities by proactively referring client with banking needs to respective Sales Staff for cross-selling & upselling, (except insurance and investment)
• To activate, educate & direct clients to utilise digital/self service terminal (SST) channels

Compliance / Operational Risk

• Dual Control to be observed at all times
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Line Manager & Transaction Monitoring Unit.
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Clients Fairly outcomes

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Client Network
• Branch Manager
• Branch Staff
• Branch Central Team

Our Ideal Candidate

• Diploma or Degree holder
• Good verbal and written communication skills
• 2 years of relationship service management experience in retail banking

Role Specific Technical Competencies

• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• To manage Branch operational risk and ensure controls are in place
• To comply with the processes on cash handling and branch operations as per Branch Operations Manual
• Assist the BOCEM on the day to day running of branch operations
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Support the branch in achieving its business objectives within regulations and guideline of external regulatory bodies and the bank
• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
• Generate new sales opportunities through referral (excluding insurance and investment)
• To be proactive in improving workflows / internal processes in branch

RESPONSIBILITIES

Branch Operations

• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Checking and approval of Application / Service Request documentations for all products / services.
• Collection of cheques from Quick Cheque Deposit box & batch for processing under dual control
• Review of all Daily/Monthly Reports via Report-to-Web (except GL Reports to be reviewed by BOSM)
• To scrutinize reports/schedules for unusual entries which may require further investigations / Escalations if required
• To raise any Suspicious Transaction Report (STR) if necessary
• Review of Daily Transaction Vouchers
• Stock Control – Custodian for Cashier’s Orders, Savings Passbooks, MLI Cards, Captured MLI/Credit Cards, Cheque Books and any others pending clients’ collection.
• Ensure all Drafts application, Telegraphic Transfer applications, standing instruction, GIRO, Payplus, Clients’ Requests are scanned / batched with appropriate authorization to relevant departments for processing on time
• Collate data/information related to branch reporting.- Accurate & Timely Submission
• Reporting of Daily, Weekly and Monthly Returns where applicable
• Reporting of any other Ad hoc information required from time to time
• Assist in answering phones, general enquiries and investigations.
• Branch Cash Operations In absence of BOCEM, CEOM to assume role of Cash Officer (Keyholder / Safe Combination Holder where applicable).
• To execute controls on cash within the present guidelines of the Bank

Limits Management

• Ensure the overall cash is within the Branch Cash Holding limits (end of day Branch limits)
• Ensure all Client Experience Representative (CER)/ Senior Client Experience Representative (CER) do not exceed intra-day limit /end of day cash limit
• Maintenance of Cash position in all auxiliary Services – ATM/CDM
• Escalate in the event of breaching branch cash holding limits to Branch Manager. Inform also via email the Head, Branch Operations and provide reasons / justifications on the breach
• Raise RMS for change of transaction limits when necessary (e.g. upgrade from CL5 to CL4)

Approvals, Controls & Reconciliations

• Ensure dual control operation of the Cash Vault/ATM/CDM
• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Approve movement of cash to and from vault with Senior CER under dual control and confirm denomination and value input in eBranch System
• Approve cash indent and return to MAS/Battery Road Branch via CISCO
• Perform Surprise Cash Checks at a pre-determined frequency
• Daily reconciliation of physical cash in Vault/ATM/CDM with - Senior CER under dual control
• Perform daily checks (random sample of 5% or 5, whichever is lower) on signature verification, transaction validation and technical details for each CER/ Senior CER’s Debit transactions within the CER/ Senior CER’s limit and sign off on the vouchers as evidence of checks.
• All staff to refer to Cash Operations Manual in Knowledge One for full details

Management of Service Delivery

• Ensure clients are being served within stipulated standard (refer to scorecard)
• Assist clients in queries; handling feedbacks, complaints that are escalated by CER/Sales staff which includes escalated exceptional investigations and queries and liaising with other functions/department

Referrals

• Generate new sales opportunities by proactively referring client with banking needs to respective Sales Staff for cross-selling & upselling, (except insurance and investment)
• To activate, educate & direct clients to utilise digital/self service terminal (SST) channels

Compliance / Operational Risk

• Dual Control to be observed at all times
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Line Manager & Transaction Monitoring Unit.
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Clients Fairly outcomes

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Client Network
• Branch Manager
• Branch Staff
• Branch Central Team

Our Ideal Candidate

• Diploma or Degree holder
• Good verbal and written communication skills
• 2 years of relationship service management experience in retail banking

Role Specific Technical Competencies

• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits)

• years of hand on troubleshooting experience

• customer support experience

• ability to work as part of a team and possess strong communication skills

• local driving licence is a plus

3M Authorised Distributor with more than 30 years of experience in the industry dealing with Architectural & Interior : Wallcoverings and Laminates, Glass & Glazing, Flooring & Anti-Slip, Sun Control & Security Window Film, Water Purification for Commercial & Residential, Large Format Printing.

Our Operation Division is made up of 3 Teams & about 40 staff;

1. Project & Installation Team
2. Preparation & Production Team
3. Schedule Planning & Admin Team

Responsibilities

• Ensure the smooth running of day to day tasks.
• Review & analyse daily operational productivity and improve processes and systems.
• Manage annual operational budget to meet sales capacity.
• Manage manpower and the quality of the human resources to meet sales expectations.
• Sourcing and negotiating with sub contractors or vendors.
• Review SOPs and implement best practices.
• Support worker’s communication with Management.
• Oversee the training requirements & procedures.
• Oversee the well-being & morale of all the workers.
• Manage and renew certifications like ISO, Bizsafe etc
• Assist Business Development in developing prototypes or value add to existing products and solutions

Requirements

• Candidate must possess a relevant Diploma or Degree.
• At least 5 years work experience in a related position.
• The ability to analyse reports and improve productivity.
• Strong technical skills to provide solutions to site and project issues.
• Versatile with good problem solving skills.
• The ability to communicate with different level of workers effectively and efficiently.
• Experience in construction, production, engineering or warehousing is an advantage.
• Singaporeans only.
• Candidate with lesser experience candidates may be considered for Asst Manager position.

Benefits

• Good basic & Quarterly Incentives.
• Transport allowance provided for own vehicle.
• Basic Medical Care & Insurance.
• Annual Company Incentive Trip.

Position Overview
We are looking for an experienced and detail-oriented IT Procurement Operations Senior Manager with expertise in managing procurement systems to join our operations team. This role is responsible for overseeing procurement operations, managing vendor and stakeholder relationships, and optimizing the use of digital procurement tools to enhance purchasing efficiency.

Role & Responsibilities

• Manage the complete procurement lifecycle, including sourcing, evaluation, contracting, and vendor management
• Leverage procurement systems to create purchase orders, manage contracts, and track procurement activities effectively
• Work closely with cross-functional teams to ensure procurement processes align with organizational goals
• Negotiate terms and pricing with suppliers to secure optimal agreements and achieve cost efficiencies
• Monitor vendor performance and implement corrective measures to maintain service quality and performance standards
• Establish and nurture relationships with key suppliers to encourage collaboration and support continuous improvement efforts
• Analyze procurement data regularly to identify trends, cost-saving opportunities, and process enhancements.
• Provide guidance and support to internal stakeholders regarding procurement policies, procedures, and best practices
• Stay updated on industry developments, market trends, and regulatory changes related to procurement and supply chain management

Requirements

• A bachelor’s degree in supply chain, business administration, IT, engineering, or a related field
• A minimum of 8–10 years of experience in procurement
• Familiarity with IT procurement and experience in formulating and reviewing procurement policies is advantageous
• Proficiency in procurement system management, particularly in handling purchase-to-order, source-to-contract management, and supplier collaboration tools
• Strong negotiation skills with a proven ability to drive cost reduction initiatives
• Excellent communication and interpersonal skills to engage effectively with internal and external stakeholders

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

1. Team Leadership

Lead, supervise, and mentor a team of restaurant.

Provide ongoing training and development opportunities for the team. Foster a positive and collaborative work environment.

2. Service Coordination

Develop and implement efficient services to the customer.

Coordinate service calls, prioritize tasks, and allocate resources effectively.

Ensure prompt response to emergency repair requests.

3. Expertise

Stay updated on new menu and new dishes.

Identify opportunities for process improvement and implement best practices.

4. Customer Satisfaction:

Establish and maintain strong relationships with clients.

Address customer inquiries, concerns, and ensure high levels of satisfaction.

5. Budget Management:

Develop and manage the departmental budget, ensuring cost-effective operations.

Monitor expenses, analyse budget variances, and implement cost-saving measures.

6. Compliance and Safety:

Ensure compliance with industry regulations, safety standards, and company policies.

Implement and enforce safety protocols to ensure the well-being of employees and customers.

7. Inventory Management:

Manage and control the inventory of material and equipment.

Coordinate with suppliers to ensure the qulity of the food material.

8. Reporting:

Provide updates to senior management on departmental performance and challenges.

Requirements:

At least 2 years of working experience in the related field.

Positive attitude, good interpersonal & customer-centric skills.

Ability to work independently and collaboratively in a team.

1. Analyze and improve organisation processes and workflow

2. Improve the effectiveness and efficiency of the operational level processes and ensure that the processes are clearly communicated at all levels

3. Manage all operational functions and work closely with internal divisions and external customers to meet their requirements

4. Manage cost-effectiveness and continually improve productivity and efficiency of the division level processes

5. Maintain a safe and healthy work environment by establishing and enforcing standards and procedures, and complying with legal regulations

6. Responsible for all operational department managers and supervisors, with review/approval responsibility for all operations employees

7. Communicate customer issues with the operations team and devise ways of improving, including resolving problems and complaints

8. Provide weekly operation status report to General Manager

9. Work closely with the General Manager and management team to set and/or implement policies, procedures, and systems and to follow through with implementation

10. Any other duties as assigned from time to time

Job Highlights

• Location: Cecil Street (Telok Ayer MRT) / Scotts Road (Orchard MRT)
• Working Hours: 8.45am to 6.15pm
• Working Days: 5-days
• Annual Bonus: Subject to individual performance

Job Description

• Handle sales independently
• Conduct sales viewing
• Making appointments for sales viewings
• Creating new leads and follow-up on sales leads
• Build on existing network to enlarge base
• Marketing with partners/agents
• Able to create marketing programmes
• Able to meet sales quota
• Handle and submit sales reporting
• Manage lead distribution
• Handle daily operations

Job Requirements

• Min 3 years of working experience
• Flexible approach and able to work as a team
• Able to grow the centre business
• Positive-looking & self-driven
• Mandarin-speaking candidates are preferred as this position requires candidate to serve Mandarin-speaking clients
• Female working environment

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889

We are seeking an enthusiastic and dynamic Operations Research Analyst to oversee our Indian restaurant.

The ideal candidate will pocess deep knowledge in Indian cuisine.

With a background in statistics and operations research you will be equipped to drive operational efficiency and implement data driven strategies.

1. Leveraging Emerging Technologies

• Augmented Reality (AR): Offer immersive menu previews or virtual tours of your unique barefoot dining experience.
• AI Chatbots: Implement AI-driven chatbots for answering FAQs, taking reservations, or promoting specials.
• IoT (Internet of Things): Use IoT devices for smart energy management, temperature control, and equipment monitoring.

2. Streamlining Operations

• Point-of-Sale (POS) Systems: Implement advanced POS systems to manage orders, track inventory, and generate sales reports efficiently.
• Inventory Management: Use digital tools to automate stock tracking and reduce waste by forecasting ingredient usage.
• Kitchen Display Systems (KDS): Digitize order management in the kitchen for faster and error-free service

3. Enhancing Customer Experience

• Reservations and Waitlist Systems: Set up digital platforms to manage bookings and reduce customer wait times.
• Contactless Dining Solutions: Integrate QR code menus, online ordering, and digital payment options for a seamless dining experience.
• Feedback Management: Use apps or platforms to collect, analyse, and respond to customer reviews.

4. Boosting Marketing and Branding

• Social Media Strategies: Leverage tools to automate and optimize content posting, engagement, and analytics for platforms like Instagram and TikTok.
• Data Analytics: Analyse customer data to create targeted marketing campaigns and promotions.
• Website and SEO Management:

Enhance your website for better visibility and include features like a blog, menu, and reservation system

Any other tasks as assigned by the Manager which improves the efficiency of the restaurant operations.

Responsibilities:

• Coordinate, direct and monitor the cleaning operations in the company’s portfolio
• Effective management supervisors to ensure delivery of operations covering all required areas.
• Regular visits to monitor standards of cleanliness, to establish and implement work quality and meet the evolving needs of clients
• Plan and deliver schedules for more specific needs such as periodic cleaning timetable, utilising available manpower and equipment
• Attend meetings with town council as required.
• Understand and build excellent relationships with stake holders, promoting good reputation of the company.
• Provide training to new staff in relation to expected standards and quality of cleaning, health and safety requirements and handling of equipment and machinery.
• Monitor working time to ensure that overtimes are completed correctly, meeting payroll requirement
• Maintain supplies of cleaning materials and equipment and placing orders to maintain stock levels
• Oversee the servicing and maintenance of cleaning equipment

Skills:

• Experience in man-management
• Good persuasion skills
• Excellent time management
• Mature and responsible
• Able to work effectively with different level of personnel

Requirements:

• Previous experience in cleaning operations preferred
• Computer literate
• Class 3 licence

This role offers an exciting opportunity to be part of a global team, working in a fast-paced environment where your expertise in trade operations will be highly valued. You'll have the chance to work with a diverse group of professionals and contribute to the success of the business by ensuring smooth operations and effective communication across all levels.

• Opportunity to work in a dynamic, fast-paced environment
• Be part of a diverse and inclusive team
• Contribute significantly to business success

What you'll do:

As a Trade Operations Analyst, you will play a crucial role in ensuring the smooth operation of all trading activities. Your excellent communication skills will be put to use as you liaise with various stakeholders, from traders to regulators. You will be responsible for identifying and resolving any issues that may affect trading operations, maintaining accurate records, and collaborating with other teams to improve operational efficiency. Staying updated on market trends and regulatory changes will also be part of your daily responsibilities.

• Ensure smooth operation of all trading activities
• Communicate effectively with various stakeholders
• Identify and resolve any issues that may affect trading operations
• Maintain accurate records of all trading activities
• Collaborate with other teams to improve operational efficiency
• Stay updated on market trends and regulatory changes

What you bring:

The ideal candidate for the Trade Operations Specialist role brings strong knowledge of trading operations, excellent communication skills, and the ability to identify and resolve issues efficiently. Your experience in record keeping will be invaluable in this role, as well as your ability to collaborate effectively with other teams. Knowledge of market trends and regulatory changes is also essential.

• Strong knowledge of trading operations
• Excellent communication skills
• Ability to identify and resolve issues efficiently
• Experience in record keeping
• Ability to collaborate effectively with other teams
• Knowledge of market trends and regulatory changes

What sets this company apart:

This company prides itself on its commitment to diversity and inclusion, providing a supportive and collaborative work environment where everyone's voice is heard. They offer flexible working opportunities, generous pensions contributions, and training opportunities for their employees. Their dedication to employee growth leadership is evident in their supportive leadership style.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

This role offers an exciting opportunity to provide collateral management support for Global Markets business, mitigating counterparty credit risk from transactions with clients and counterparties based in APAC.

The successful candidate will have the chance to work with a range of products including Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing.

• Opportunity to work with a diverse range of financial products
• Key role in mitigating counterparty credit risk
• Chance to build strong relationships with clients and internal business partners

What you'll do:

As a Collateral Operations Analyst, your primary responsibility will be to both issue and fulfill margin calls in a timely manner, ensuring the bank is correctly collateralised at all times. You will also assist clients with their enquiries while escalating any issues impairing the ability to ensure accurate collateralisation to key stakeholders. Your role will involve handling complex margin disputes and issue resolutions, making it an exciting opportunity for those looking for a challenging yet rewarding career.

• Monitor and ensure margin settlements
• Process and settle cash and non-cash collaterals accurately and promptly
• Monitor clients’ and affiliates exposure and process margin calls before settlement cut-off
• Liaise with clients and internal business partners to resolve issues
• Identify anomalies and ensure complete and timely issue resolution
• Perform management reporting
• Participate in technology enhancement initiatives and projects
• Maintain strong relationships with clients and internal business partners
• Handle regulatory and audit requests

What you bring:

The ideal candidate for the Collateral Operations Analyst position brings strong experience in areas such as Exchange Traded Derivatives, Fixed Income, OTC Derivatives, or Prime Financing. Prior experience in Collateral Management would be advantageous. You are known for your strong communication skills, risk and control mindset, as well as your ability to work independently. Your experience in institutional client service coupled with your ability to handle regulatory and audit requests makes you a strong contender for this role.

• Strong experience in one or more of the following areas: Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing
• Prior experience in Collateral Management is an advantage
• Strong communication skills, risk and control mindset
• Independent and motivated to excel
• Experience in institutional client service
• Experience in handling regulatory and audit requests
• Experience in handling complex margin dispute and issue resolution

What sets this company apart:

Our client is a global leader in the financial industry, offering a wide range of services across multiple sectors. They are committed to fostering an inclusive environment where employees can grow professionally while maintaining work-life balance. They are known for their supportive leadership and commitment to employee development, making it an ideal place to advance your career.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Our client is a globally recognised investment firm with offices in key financial hubs around the world. They are seeking an Investment Operations Analyst to join their team in Singapore.

This role offers an exciting opportunity to work within a dynamic and fast-paced environment, focusing on foreign exchange markets and employing systematic investment programs based on fundamental macroeconomic and financial factors.

• Opportunity to work in a global investment firm
• Focus on foreign exchange markets and systematic investment programs
• Fast-paced, team-oriented environment

What you'll do:

As an Investment Operations Analyst, you will be expected to demonstrate your understanding of various financial markets including foreign exchange, commodities, equities, and fixed income. You will also be responsible for managing derivatives risk and conducting daily reconciliations. Your role will involve using software such as Microsoft Office and Adobe Illustrator for investor analysis and communication. Additionally, you will maintain daily transaction blotters and ensure all trades are settled promptly.

• Demonstrate understanding of foreign exchange cash, futures, and OTC forwards pricing
• Demonstrate understanding of commodity, equity, and fixed income markets and pricing
• Demonstrate understanding of fund administration and fund accounting
• Well versed in post trade execution and reconciliations
• Gain experience with daily reconciliations/collateral management procedures with multiple counterparties on a global basis
• Develop proficiency with software used for investor analysis and communication: Microsoft Office, Adobe Illustrator
• Maintain and create daily transaction blotter and ensure all trades are settled in a timely manner

What you bring:

The ideal candidate for the Investment Operations Analyst role will have a degree in accounting, business administration, statistics or quantitative methods. You should possess strong analytical skills along with exceptional interpersonal abilities. Your excellent oral communication skills will be crucial in this fast-paced environment. We value candidates who are reliable, highly organised and detail-oriented. The ability to work independently to complete assignments in a timely manner is also essential.

• Education: B.A. or B.S. in accounting, business administration, statistics, or quantitative methods
• Strong analytical, interpersonal, and problem-solving skills
• Exceptional oral communication and excellent teamwork skills
• Ability to work well in a fast-paced, team-oriented environment across time zones
• Reliable, highly organized, and detail-oriented nature
• Ability to work independently to complete assignments in a timely manner

What sets this company apart:

Our client is a leading player in the global investment landscape with a strong presence across major financial hubs worldwide. Their flagship product focuses on the foreign exchange markets employing a systematic investment program based on fundamental macroeconomic and financial factors. They offer an inclusive work culture that values teamwork and commitment to departmental goals.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Warehousing

Inventory management

Stock

Microsoft Office

WMS

Warehousing

Inventory management

Stock

Microsoft Office

WMS

Warehousing

Inventory management

Stock

Microsoft Office

WMS

Warehousing

Inventory management

Stock

Microsoft Office

WMS

Warehousing

Inventory management

Stock

Microsoft Office

WMS

COMPANY DESCRIPTION

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.

Find out more at recgroup.com

RESPONSIBILITIES

In search for a competent and dynamic individual contributor to provide end-user computing device (EUCD) support within our organization. This role focuses on delivering high-quality technical assistance, maintaining hardware and software systems, and ensuring seamless IT operations. The ideal candidate will possess strong troubleshooting skills, excellent customer service, and a proactive approach to resolving workplace IT issues. The IT Infrastructure Specialist will also work with other IT teams to ensure that the organization's IT systems are aligned with the business goals.

• Technical Support: Provide frontline IT support for desktops, laptops, mobile devices, and peripheral equipment, ensuring minimal disruption to business operations.
• Incident Management: Respond to service desk tickets, troubleshoot technical issues, and escalate complex problems as required.
• Installation and Configuration: Install, configure, and maintain operating systems, software applications, and hardware devices.
• System Maintenance: Perform regular maintenance, updates, and patches to ensure systems are secure and up to date.
• User Support: Assist users with IT-related queries, including email, remote access, network connectivity, and software applications. Handle users onboarding/off-boarding.
• Documentation: Maintain detailed records of issues, resolutions, and user requests to improve processes and support strategies.
• Asset Management: Track and manage IT assets, including inventory updates, procurement, EUCD technology refresh and disposal of outdated equipment.
• Security Compliance: Ensure compliance with IT security policies and practices, including access controls and data protection protocols.
• Collaboration: Work closely with other IT teams to coordinate activities and support broader IT projects and initiatives.

• Diploma/Degree in IT/IS related discipline
• Prefer 3 years of experience in IT/IS industry
• Proven experience in IT support or EUCD services, preferably in a corporate environment.
• Proficiency in Windows and macOS operating systems, Microsoft Office 365, and common workplace tools.
• Strong knowledge of network protocols, Active Directory, and remote desktop support tools.
• Excellent problem-solving abilities and attention to detail.
• Ability to prioritize tasks, work under pressure, and handle multiple responsibilities simultaneously.
• Excellent communication and interpersonal skills
• Some project management experience will have added advantage

Job Description

• To ensure given KPI are met timely and effectively
• Providing administrative, planning, organising, controlling, discipline and training functions of his departments.
• General administration, supervision and control of Supervisor and staff under the department
• Follow up with customer’ vendor and./or authorities for required task to be performed/ supported
• Co-ordinating with other sections and departments to ensure equipment are released from operation for maintenance.
• Ensuring that safety rules and regulations are complied with.
• Ensuring all mechanics are adequately trained and have refresher training.
• Ensuring that work is performed as planned or scheduled and to meet all daily/ preventive maintenance
• Ensuring the upkeep of his department’s equipment, tools and vehicles.
• Raise Asset Disposal Application (ADA) for unserviceable equipment and follow up on the update the inventory list.
• Ensure sufficient tools/ special tooling and spares are required for maintenance and ensure PR is raised and follow up if required
• Coordinate the purchase of new equipment for SIAEC.
• Ensure new Ground Support Equipment are inducted through the correct process.
• Highlight and Coordinate with GSE in-charged for other necessary matters.
• Such other duties as assigned to him by the Ops Manager

Job Requirement

• Diploma / Degree in Engineering/ Aviation/ Mechanical or related field with minimum 2 years experience in Operations/ Aviation
• Experience in managing ground equipment will be advantageous
• Proficiency in Excel/ Words/ Point and any other will be an advantage
• Possess Class 3 driving license will be a plus

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch