Job Description:
The candidate is responsible for driving client satisfaction, increasing retention and lifetime value for the business. He/She ensures the clients derive optimal value from the use of products and services. He develops programmes to onboard the clients and manages the entire onboarding process, determining key milestones with clients and celebrating achievement of milestones. He engages the clients to gain insights on usage and satisfaction with the organisation’s products and services, formulates plans to address challenges for the clients, and helps the clients derive greater value. He analyses client data to enhance the client experience and satisfaction, and at the same time identifies opportunities for up-selling and cross-selling.
He works in a fast-paced and dynamic environment, and visits clients' premises as and when required. He is familiar with client relationship management and sales tools, as well as customer service frameworks and practices. He is knowledgeable of best practices pertaining to the use of the organisation's products and services, and the clients’ industry and business needs.
The candidate possesses strong analytical and problem solving skills. He is able to build and sustain relationships with clients, and is seen as a trusted advisor. He is a creative thinker, patient and client-oriented.
The candidate plans projects and takes ownership of the successful implementation and achievement of project objectives. He/She defines project resources, manages project progress, and facilitates interaction and tasks of various parties to reduce the risk of overall failure. He develops and identifies advances/opportunities in project management to improve timely delivery of projects and efficient use of resources. He ensures the adoption of project process framework and practices.
He works in a team setting and is knowledgeable of project management practices, methodologies and tools, as well as process framework.
The candidate is an effective team player who manages project timelines, stakeholders, deliverables and resources in a structured manner. He adopts an analytical and strategic approach in developing and communicating solutions that meet project objectives and stakeholder needs.
He/She needs to adhere to ISO27001 policy and procedure.
Desired Candidate Profile:
1. Educational Background
· A degree in Information Technology, Business Management, or a related field.
· Certifications in project management methodologies (e.g., PMP, PRINCE2, or Agile).
2. Technical Skills
· Familiarity with client relationship management (CRM) and sales tools.
· Knowledge of customer service frameworks and practices.
· Understanding of the ISO27001 standard and related policies and procedures.
3. Industry Knowledge
· In-depth understanding of IT products and services.
· Familiarity with the client’s industry and business needs.
4. Experience
· Proven track record in client management, onboarding, and retention strategies.
· Hands-on experience with project management practices, methodologies, and tools.
5. Soft Skills
· Strong analytical and problem-solving abilities.
· Excellent relationship-building and communication skills.
· Strategic and creative thinker with client-oriented behavior.
· Ability to work in a fast-paced and dynamic environment.
6. Project Management
· Ability to plan, define resources, and manage project timelines, stakeholders, and deliverables.
· Skilled in identifying risks and opportunities to ensure project success.
7. Work Environment Adaptability
· Ability to visit clients' premises as required.
· Effective team player capable of collaborating in a team setting.
8. Personal Attributes
· Patient and empathetic in handling client challenges.
· Seen as a trusted advisor by clients.
To submit your application, please click the link below:
https://sg.quickhr.co/view_job.php?jd=NXF1aWNrX2hyX3JlY3J1aXRtZW50&cd=NDAyMnF1aWNrX2hyX3JlY3J1aXRtZW50
