Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.

Requirements：

• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Able to work on weekend and public holiday

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

JOB SCOPE

• Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands
• Attend to shoppers’ enquiries and feedback for customer experience improvement
• Perform Mall Marketing redemptions and any other duties assigned
• Attend to Luxury Shoppers (VIP Service training will be provided)
• Enjoy fun and be a proud ambassador of The Shoppes at Marina Bay Sands

JOB REQUIREMENTS

• Seeking good career prospects in Hospitality field
• Keen to work in an exciting and learning environment
• Fresh graduates who wish to pursue a successful career in hospitality field are encouraged to apply
• Have basic knowledge of MS Office (Word and Excel). Able to work on weekends/ public holidays
• Great personality with excellent customer service attitude

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

• Monday to Friday: 9:00am~6:00pm
• Saturday/PH: 9:00am to 3:00pm (Once a month) (Additional allowance will be paid)
• 1 month fix Bonus
• Experience in order processing and handling of customer’s sales order
• Good Excel skills
• Immediate candidate preferred

Job Scope:

• Prepare and send quotations, and process customer purchase orders.
• Provide top-notch support via phone, email, and chat for customer inquiries and issues.
• Handle claims for shipment delays, defective items, and pricing errors.
• Correct part number errors and coordinate with suppliers for lead time adjustments.
• Communicate with stakeholders about customer orders.
• Promote and assist customers with ordering through our e-commerce store.

Requirements:

• Experience in order processing and handling of customer’s enquiries
• Exeperince handling large volume of sales order
• Good Excel skills

Email- [email protected]

EA Personnel Name: Lucas Chang
EA Personnel No: R1874043
EA License No: 18C9495

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

• Lead and inspire a team of network infrastructure professionals across the APAC region.
• Develop and execute strategic plans that align with our business and IT goals.
• Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

• Manage the lifecycle of network components, from planning to decommissioning.
• Ensure compliance with industry standards for security, performance, and reliability.
• Coordinate with the operations team to maintain high availability and performance of network infrastructure.
• Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
• Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

• Lead contract negotiations and manage relationships with network service providers and hardware vendors.
• Oversee procurement processes to ensure cost-effectiveness and budget adherence.
• Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

• Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
• Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

• Identify and mitigate risks, including security vulnerabilities and service disruptions.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

• Drive initiatives to enhance network performance, reliability, and security.
• Stay updated on industry trends and emerging technologies.
• Foster a culture of innovation and excellence within the team.

Transition Management

• Act as a bridge between project and operations teams to ensure smooth transitions.
• Develop strategies for seamless handovers of new or upgraded infrastructure.
• Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

• Oversee the inventory of network components, ensuring accuracy and completeness.
• Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills And Competencies

• Deep knowledge of network infrastructure components.
• Proven contract negotiation and vendor management skills.
• Exceptional leadership and team management abilities.
• Strong project management skills, able to handle multiple initiatives.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects
• Proven leadership experience

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Experience:Minimum 2-3 years of experience in customer service or operations, preferably in the banking or financial services industry.
  Proven experience in handling ticketing systems such as ServiceNow, Jira, Zendesk, or equivalent.
  Strong understanding of banking operations and products (e.g., accounts, loans, payments, credit cards, etc.).
  
• Skills:Excellent verbal and written communication skills.
  Strong analytical and problem-solving abilities.
  Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  Ability to manage multiple tasks simultaneously in a fast-paced environment.
  Attention to detail and a customer-centric approach.
  

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as IT Applications Manager.

Job Responsibilities:

The IT Application Manager is responsible for overseeing the development, implementation, and maintenance of software applications within the group. This corporate role focuses on managing application lifecycle, ensuring alignment with business requirements, and optimizing the utilization of technology solutions to enhance operational efficiency and guest experiences.

• Oversee the entire lifecycle of software applications within the hotel, from requirements gathering to deployment and ongoing support.
• Collaborate with stakeholders to understand business needs, define application requirements, and recommend appropriate solutions.
• Ensure applications are developed, tested, and implemented according to industry best practices and quality standards.
• Oversee the design, development, and customization of applications to meet the specific needs of the hotel.
• Coordinate with external development teams to ensure timely delivery of application enhancements, bug fixes, and new features.
• Conduct thorough testing and quality assurance processes to ensure application reliability, usability, and performance.
• Oversee the integration of various software applications, ensuring seamless data flow and functionality across systems.
• Collaborate with different departments to identify integration requirements and streamline business processes.
• Manage interfaces with third-party systems, such as property management systems (Opera) and point of sale (Infrasys POS) systems, to ensure data accuracy and consistency.
• Configure application settings and parameters to align with business requirements and optimize performance.
• Provide user support and training for software applications, ensuring effective utilization and user satisfaction.
• Address and resolve application-related issues promptly, coordinating with vendors when necessary.
• Implement and enforce application security measures, ensuring protection of sensitive data and adherence to industry regulations.
• Work with Cybersecurity team to monitor and mitigate application vulnerabilities. Ensure application perform regular security assessments and keep patches updated.
• Stay updated with emerging security threats and recommend measures to enhance application security.
• Assist Applications Lead to manage Opera Cloud, Infrasys POS Cloud, and other corporate/hotel applications.
• Foster a collaborative work environment, promoting knowledge sharing and cross-functional collaboration.
• Collaborate with other IT teams and departments to align application strategies with overall technology initiatives.

The Person:

• Degree / Diploma in Business Computing / Computer Science / Information Technology
• Minimum of 5 - 7 years of experience in application management
• Solid understanding of application security principles, encryption, and vulnerability management.
• Proficient in project management methodologies, with the ability to manage multiple projects and priorities simultaneously.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Familiarity with application integration techniques, APIs, and data exchange protocols.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels. Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.
• We regret that only shortlisted candidates will be notified.

At AsiaOne, we are proud to offer our readers a fresh perspective on what's happening packaged in a relatable way that matters. We are looking for an energetic Senior/Campaign Manager who has strong communication and organisational skills, a collaborative spirit to successfully work cross-functionally, and a good attention to detail.

AsiaOne's Client Solutions and Business Group (CSBG) drives measurable outcomes for brand advertisers, agencies, and small businesses. Our range of ad solutions helps attract and engage intended audiences through the AsiaOne brand of “Off Centre, On Trend” content to build brand awareness, increase product sales, and much more.

You will work closely with our Media Solutions Division (MSD) and Client and Brand Partnerships (CBP) teams to ensure the successful creation, execution, monitoring, and optimisation of digital campaigns for our customers.

Our ideal candidate should have a good breadth of managing digital media campaigns, preferably within the digital media space. If you are ready to advocate for and deliver strategic advertising solutions to your clients, join us!

Responsibilities:

• Execute, monitor, and optimise digital media campaigns
• Collaborate with MSD and CBP teams to ensure that campaign objectives are aligned and that all campaign assets adhere to the appropriate stakeholder's guidelines and specifications, including reviewing and ensuring that campaign creatives submitted by clients adhere to ad specs and requirements
• Participate in kick-off meeting with internal and external stakeholders to outline campaign requirements and deliverables
• Manage, organise and prioritise multiple ongoing campaigns under tight timelines
• Prepare campaign report with performance analysis and recommendations for future campaigns

Requirements:

• 2-3 years of digital experience in the advertising industry
• Analytical mindset with the ability to interpret data and provide actionable insights
• Strong communication skills, both verbal and written, to liaise with internal and external parties
• Good organising abilities to prioritise campaigns and meet deadlines
• Knowledge of Google Analytics, Google Ads Manager and Facebook Ads Manager is a plus
• Experience in managing social media campaigns and digital media planning experience is preferred
• Proficient in Microsoft Office Products (Excel, PowerPoint, Word)
• Singapore Citizens/Permanent Residents

Interested applicants, please send in your updated resume with the following:

• Recent photograph
• Current/Last salary
• Expected salary
• Availability / Notice period

Responsibilities

• Overall responsible for general office administration & purchasing
• Ensure office equipment maintenance and control
• Ensure the arrangement of facilities after award of project in preparation for project start up
• Purchasing processing, ensuring purchase is followed up
• Ensure the maintenance of Approved Subcontractor/Supplier List
• Participate in management review of system
• Initiate action to prevent non-conformance relating to internal process and systems
• Record maintenance
• Recommend improvement measures to the superior
• Assist the MR in internal and external communication

Requirements

• Minimum Diploma in Business Administration related qualifications.
• At least 5 years relevant working experience.
• Good communication skills
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• A team player with leadership skills
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.

Interested please email resume to [email protected]

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

We are looking for a dedicated application manager to join our IT department and take over the supervision of our network and software applications. The responsibilities of the application manager include identifying the best applications for the business's needs, installing the software, and upgrading and repairing the software as needed.

To be successful as an application manager, you should have a strong working knowledge of computer networking and administration, as well as expertise with computer troubleshooting. Ultimately, a top-notch application manager should have excellent technical skills, attention to detail, and the ability to adhere to deadlines.

Application Manager Responsibilities:

• Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.
• Making recommendations on whether to upgrade the existing systems or install new ones.
• Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
• Monitoring the roll-out of new software applications to ensure there are no problems.
• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups.
• Creating, executing, and maintaining company databases.
• Maintaining up-to-knowledge of the latest software developments.

Application Manager Requirements:

• A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field.
• Experience working as a junior IT specialist.
• Broad working knowledge of computer networking, installation, and administration.
• Experience with database management and project management.
• Excellent technical skills.
• Expertise in troubleshooting viruses and other computer problems.
• The ability to remain up-to-date with the latest software developments.
• Strong leadership, management, and customer service skills.
• Great analytical, problem-solving, and communication skills.
• The ability to handle stressful situations.

We are seeking a versatile senior software manager to develop cutting-edge software solutions to optimize our business operations. In this role, your duties will include supervising junior software developers, analyzing software performance and configuration systems, and managing the deployment and integration of new software. You will also be required to hire new software developers.

To ensure success as a senior software manager, you should possess extensive experience as a senior software manager and a mentor of junior software developers. First-class senior software managers drive software innovation at their companies.

Senior Software Manager Responsibilities:

• Consulting with management and software developers to determine software solution requirements.
• Evaluating software solutions and system performance, as well as supervising the software development team.
• Demonstrating patience and using effective explanations when mentoring junior software developers.
• Managing the development, deployment, and integration of software solutions.
• Determining system specifications and analyzing test stage data prior to software installation.
• Managing the installation and configuration of software solutions.
• Collaborating with front end users on software functionality.
• Resolving software deployment and integration errors, and documenting processes.
• Performing routine maintenance and monitoring performance metrics.
• Keeping abreast of new software technologies, as well as conforming to best practices in cybersecurity.

Senior Software Manager Requirements:

• Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
• Master's degree in a related field preferred.
• 5 years of experience in software development and team management.
• In-depth knowledge of programming languages such as Python and JavaScript.
• Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
• Extensive experience in developing, deploying, and integrating software solutions.
• Proficiency in documenting processes and monitoring performance metrics.
• Knowledge of best practices related to data encryption and cybersecurity.
• Ability to keep up with software industry trends and innovation.
• Exceptional interpersonal and communication skills.

We are looking for a passionate and solution-oriented senior account manager to be responsible for multiple client accounts. The senior account manager's responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

To be successful as a senior account manager, you should be able to manage and develop your accounts and ensure client satisfaction. Ultimately, an outstanding senior account manager should have strong communication, customer service, and account management skills and be highly organized and accomplished at solving problems and closing deals.

Senior Account Manager Responsibilities:

• Following up on leads and winning new clients.
• Developing and implementing strategic plans to manage and grow accounts.
• Retaining clients and building strong, trusting relationships.
• Understanding client needs and identifying new business opportunities within your portfolio.
• Providing superior customer service and ensuring client satisfaction.
• Communicating and coordinating with internal teams to deliver solutions.
• Identifying opportunities for improvement and proposing new tools and processes.
• Supporting sales teams to improve their performance and reach targets.
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

Senior Account Manager Requirements:

• Bachelor's degree preferred.
• 2+ years of experience with business development, sales, or account management.
• Experience managing large account portfolios.
• Strong customer service and project management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in Microsoft Office and CRM software.
• Highly organized and solution-oriented.
• Detail-oriented and able to prioritize.
• Self-starter and able to work efficiently under pressure.

Key Attributes:

Business Focused. Eye on Revenue. Product Guardian.

Role Description:

As a Business Unit Manager for either the Buyer Team or Seller Team, you are effectively the “general manager” of that business unit. From monitoring the sales pipeline and lead conversion to developing new business opportunity with industry partners; working with media and marketing team in support of lead generation exercise to ironing out daily operations matters, you are the key personnel to ensure the business growth and profitability of that unit. You are a motivated leader who thrives on creating and sustaining a climate of collaborative team work and achieving financial objective.

Job Scope

• Develop business strategy in tandem with company’s objective
• Strategize and execute go-to-market plans
• Map out the market segmentation and identifying the segments of interest.
• Work with Marketing and Media team to create leads generating content targeted at the intended market segment
• Monitor your teams’ leads conversion rate and leverage on learnings to improve the next conversion.
• Monitor sales pipeline and work sales team to reach target
• Collaborate with IT Team to develop tools to make the sales team more efficient
• Work with Operations Team to ensure the backend support is effective and supportive

Requirements

• Three or more years of experience in a business management, business development or product development position
• Experience in developing business strategy and go to market plans
• Strong ability with financial and budgetary processes
• Some operations experience is a bonus.

Job Responsibilities:

• Identify potential clients and initiate contact to explore new business opportunities.
• Assist in developing and executing sales strategies to achieve company growth targets.
• Achieve sales objectives in assigned markets
• Actively manage distributors on plans and executions
• Manage advertising and promotion budget, pricing, incentives, claims
• Strong plans to achieve business objectives
• Manage forecasts, orders, customer and market issues
• Conduct thorough market research to identify new business opportunities, trends, and potential markets within the industry.

Job Requirements

• Min 3-5 years of relevant experience
• Self motivated, proactive, results oriented
• Bilingual in English & Mandarin to liaise with Mandarin speaking counterparts
• Willingness to travel for assignment

We are a SME FM Company. We are looking for potential candidates to join our company. This position will be stationed in the eastern part of Singapore.

Job Description

• To take charge and lead the in-house maintenance team in all daily facilities maintenance issues.
• Supervise and manage contractors in fulfilling their contractual obligation and ensure smooth operation of the buildings.
• Attend to feedback by tenants/ clients, to recommend and take remedial actions in a timely manner.
• Promote good relations with our staff, contractors and management.
• Prepare quotation for service, conduct quotation exercise and prepare bills of quantity as required.
• Any other ad-hoc assignments assigned by the Management.

Requirements

• Must be willing to work in the East (Near SAF ferry terminal)
• Candidates should possess at least a Diploma in Engineering with 8 years of relevant working experience or a Degree in Engineering with 5 years of relevant working experience.
• Candidates with Singapore Certified Energy Manager or Green Mark Accredited Professional or Facilities Management or Licensed Electrical Worker accredited by EMA will be an advantage or Fire Safety Manager / Senior Fire Safety Manager.
• Good command of languages.
• Good communication skills.
• Well versed in Words, Excel and Powerpoint presentation.
• Knowledge in green and sustainability built environment.
• Good People Management Skills.
• Prefer candidates who can commerce early.

Key Accountabilities:

• Provide Level 2 Customer Support for Marine in APAC for Subsidiaries, Distributors, Service Partners and Customers.
• Responsible for Marine Product Support.
• Support the Customer Care Center Duty Manager.
• Attends to all technical enquiries and work with Factory's Level 3 and R&D.
• Provide leads and support to After-Sales Dept.
• Coordinates service recoveries, support installation and commissioning.
• Provide on-site investigations/troubleshooting in the APAC region when required.
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.

Qualifications and Skills:

• Minimum Diploma/Degree in engineering (Mechatronics, Mechanical or Electrical/ Electronic)
• At least 5 to 10 years working experiences with high level of experience/ expertise and sound knowledge of Marine and Diesel engines, components, and systems.
• Experience in ship building industry an advantage.
• Good knowledge of Customer Service/ After Sales matters
• Ability to understand electrical and mechanical drawings, specifications and documentations.
• Good coordination, troubleshooting, logical- and analytical skills
• Good computer skills and good familiarity with relevant software and information sources
• Strong drive and initiative with the ability to work under pressure and highly independent
• Good and professional communication (fluent English in speaking and writing), interpersonal and leadership skills.
• Able to travel when required.

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

As a Core Partner Development Manager (PDM), you will lead and manage partnerships with leading marketing agencies, consultants and systems integrators in Singapore and Korea. The PDM is the pivotal role in the relationships that HubSpot builds with partner companies. They are responsible for engaging at the executive level to build trust by sharing insights about how companies can capitalize on market opportunities by partnering with HubSpot. PDMs lead the building of joint business plans, the defining of a partners’ solutions portfolio, advising on Go-To-Market, sales and marketing strategies, and driving implementation of all aspects of the strategy by orchestrating relationships between the partners technical, sales and marketing teams and HubSpot’s to ensure excellence in execution of the strategy and achieving partnership growth goals and sales targets. In this role you will establish and grow the business and technical relationships and manage the day-to-day interactions with these partners. You will be responsible for driving top line revenue growth and overall end customer adoption across all market segments. You will possess a business background that enables you to engage at the CXO level and ideally a sales background that enables you to easily interact with end customers and sales/field reps. Ideal candidates will demonstrate the ability to think strategically about business, product, and technical challenges, and to build and convey compelling customer value propositions around the value of HubSpot's software.

In this role, you’ll get to:

• Manage 20~ partner relationships and build a sales pipeline by working with your partners to exceed sales goals
• Develop a trusted-advisor relationship with partners to establish strategic alignment and drive growth
• Understand and align partners' priorities, strategies, and goals with HubSpot’s to build mutually beneficial action plans
• Work with the program, marketing and sales teams on the execution of partner programs, events, sales engagement, building playbooks and collateral to enable partners to sell into customers effectively
• Develop and drive business and technical enablement plans with partners to facilitate the implementation and operations of HubSpot products
• Promote top partners to HubSpot customers and sellers
• Drive promotions, contests and incentives as appropriate
• Gather, organize, and report back partner feedback (both technical and business) to help improve the customer and partner experience
• Be the partner evangelist within the HubSpot sales organization
• Work with marketing and technology departments to execute sales strategy as the firm introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

We are looking for someone who:

• Has 5+ years of experience in Singapore and Korea sales, partner channel development, business development, or alliance management
• 3+ years of experience with technology platforms and solutions with a reasonable level of technical proficiency
• Good knowledge in the Korea region
• Ideally has experience in the software (SaaS) industry and therefore has a deep understanding of SaaS go-to-market models
• Excellent communication and presentation skills with a high degree of comfort
• Ability to proactively identify areas in the partner development strategy that require strengthening (i.e. models, processes and tools).
• Ability to identify required resources and gather requirements, drive a sense of common purpose and shared goals/vision, and deliver results as an outcome of ongoing or time-bound work
• Thrives in a fast-paced working environment, can work autonomously and pivot quickly to changing business needs
• Can take an ambiguous problem, make sense of it, and propose a path forward.
• Cares deeply about customer-centricity and HubSpot’s mission of helping millions of organizations grow better.

Mon - Thurs: 8:30 a.m. - 6 p.m

Fri: 8:30 a.m. - 5:30 p.m

Job Responsibilities

This is a newly created role as the Company’s Group plans to set up a Shared Services Department.

The role holder, reporting to the Financial Controller, is responsible for leading and managing the Finance Shared Services Accounts Payable (AP) team to deliver quality services and improve the overall efficiency of AP operations.

Key Responsibilities:

• Lead the establishment of a Finance Accounts Payable Shared Services Department in Singapore.

• Proactively manage and monitor the Group’s Accounts Payable (AP) function to drive accuracy and timeliness of all transactions.

• Key point of contact for the Group’s Procure-to-Payment process.

• Perform monthly Suppliers Statement of Accounts reconciliation and accruals.

• Support and collaborate with internal stakeholders in all areas of AP processes, with the objective of improving operational efficiency.

• Maintain and establish AP policies and procedures for easy guidance and implementation.

• Continuously structure, standardise and optimise financial processes and system to ensure optimum efficiency.

• Lead and motivate a new team to provide high quality services and stipulated turnaround time.

Others

• Assist in the implementation of new ERP system with primary focus on the Accounts Payable modules.

• Ad-hoc duties as assigned.

The Ideal Candidate Should Possess the Following:

Qualification and Experience

• Qualified ACCA / CA with at least 8 years’ experience in Finance and 3 years’ experience in a leadership role

Knowledge and Skills

• Strong knowledge of AP processes with experience in setting up AP shared services.

• Knowledge of Esker and Vendor Invoice Management.

• Strong collaboration mindset as this role requires working with many stakeholders in areas of improvement, compliance with SOPs, suppliers and rectifying payment issues.

• Excellent problem-solving skills and the ability to independently prioritize multiple tasks and bring projects to completion.

• Must be able to lead, motivate and develop the team members and be ready to cover any open positions.

• This position may required to communicate with counter part in China

Role Overview:

The Senior Technical Manager in the printing industry oversees technical operations, ensuring efficient production processes, quality standards, and adherence to safety regulations. They lead teams, manage projects, and drive continuous improvements in printing technology.

Key Responsibilities:

1. Operational Leadership:Oversee daily printing operations and workflow.
   Ensure production targets are met on time and within quality standards.
   
2. Technical Oversight:Maintain and troubleshoot printing machinery (offset, digital, flexographic, etc.).
   Implement and optimize printing processes for efficiency.
   
3. Team Management:Supervise and train technical staff, ensuring adherence to best practices.
   Conduct performance reviews and address skill gaps.
   
4. Quality Control:Monitor production to ensure output meets customer specifications and industry standards.
   Develop quality assurance protocols and inspection procedures.
   
5. Project Management:Lead technical projects, such as new equipment installations or process upgrades.
   Manage budgets, timelines, and resources effectively.
   
6. Innovation and Improvement:Research and implement new printing technologies.
   Streamline workflows and reduce costs through process improvements.
   
7. Safety and Compliance:Ensure compliance with safety regulations and environmental standards.
   Conduct risk assessments and safety training sessions.
   

Required Qualifications:

• Education: Degree in Printing Technology, Mechanical Engineering, or related field.
• Experience: 8+ years in printing operations, with at least 3 years in a managerial role.
• Technical Skills: Expertise in printing processes (digital, offset, screen, or flexo printing).
• Soft Skills: Strong leadership, problem-solving, and communication abilities.

Desirable Skills:

• Knowledge of color management systems and prepress software.
• Familiarity with industry standards like ISO 12647 (print quality).

This role suits candidates passionate about driving technological advancements and operational excellence within the printing industry.

Company DescriptionDifferential Asia is a dynamic market intelligence, retail audit & advisory firm headquartered in Singapore. We specialize in delivering business success for our clients in automotive, two-wheeler, construction, and agricultural equipment industries. Our services focus on improving organizational performance and embedding Voice-of-Customer (VoC) into operations, product quality & design to achieve retail and product excellence. Presently, we have local on the ground teams in key automotive markets including Japan, Thailand, Vietnam, and Philippines among others.

Role DescriptionThis is a full-time on-site role for a Market Research & Consulting Manager at Differential Asia in Singapore. The Manager will be responsible for conducting market analysis, providing business insights, and competitive intelligence. In addition, the person will be an integral part of all automotive advisory projects. He/she will also lead market research efforts and utilize analytical skills to drive strategic decisions for our clients.

Desired Qualifications

• 10-12 years of project management in Market Research & Business Consulting
• Regional experience in the automotive or market insights/ market research in Asia Oceania - especially in MENA & South Asian markets like India, Bangladesh, Sri Lanka and Nepal.
• Strong understanding of automotive retail and/or product development processes
• Excellent communication skills
• Strong analytical skills with knowledge of SPSS
• Detail-oriented and able to work with large datasets
• Proficient in working with 3rd party vendors in managing data collection - including quality, cost and timelines
• Ability to work independently
• Bachelor's degree in Business, Marketing, Economics, Social Studies, Engineering, Statistics or a related field
  

Remuneration: Attractive for the right candidate. If you are excited about the opportunity, please send your detailed resume to [email protected] with the subject title "Market Research & Consulting Manager".

Differential is an equal opportunity employer and all qualified applicants will receive equal consideration for employment. Only successful candidates will be notified.

Industry
Business Consulting and Services

Employment Type
Full-time

• Permanent position/ MNC/ Manufacturing/ Near Woodlands MRT/ Urgent Hiring!!
• AWS bonus/ Annual Leave/ Medical Benefit/ Dental Benefit/ 5 days’ work week
• Proficient in PLC, SCADA and Robotics systems

Our client is a global advanced precision engineering & manufacturing solutions provider.

Summary

• Responsible for overseeing the design, development, and implementation of automated systems and processes to drive efficiency and productivity within the company’s manufacturing operations

Responsibilities

• Develop and implement strategies to automate various manufacturing processes and operations
• Lead a team of automation engineers and technicians to design, configure, and maintain automated systems
• Collaborate with cross-functional teams to identify opportunities for automation and process improvements
• Oversee the testing, commissioning, and ongoing maintenance of automated equipment and systems
• Analyse data and metrics to continually optimize the performance of automated processes
• Ensure compliance with all relevant safety and regulatory standards
• Perform internal quality system audit
• Provide training and support to production staff on the use of automated systems

Requirements

• Degree/Diploma in Electrical/Electronic Engineering or equivalent qualification
• Min 5 years of experience in automation, semiconductor or manufacturing industry or similar
• Proven track record of successfully implementing and optimizing automated systems
• Proficient in PLC programming, SCADA systems, and industrial robotics
• Knowledge in ISO9001, ISO13485, TS16949, familiar with FMEA, PPAP, APQP and IOPQ is added advantage
• Excellent problem-solving, analytical, and project management skills
• Ability to effectively lead and motivate a team of automation professionals
• Familiarity with industry standards and regulations related to industrial automation

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

Ryan Tan (EA Reg. no.: R23116422)

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

EA Licence No: 23C1743

[email protected] I www.rightrecruit.com.sg

Job Description

· Serve as the primary contact point for customer needs and requirements.

· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.

· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.

· Build and maintain long-term customer relationships through regular follow-ups and communication, fostering customer loyalty.

· Collaborate closely with product development and sales teams to gather customer feedback, suggest product improvements, and continuously enhance products and services.

· Analyse customer usage data to identify renewal and expansion opportunities, drive value-added services, and promote product upgrades to maximize customer lifetime value.

Job Requirements

· 3 years of experience in customer success management or customer support within the SaaS, EdTech, or OA system industries.

· Bachelor's degree or above, with a preference for majors in marketing, business management, information technology, or related fields.

· Proven experience in customer success management for SaaS products, with a solid understanding of SaaS customer needs and service models.

· Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.

· Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.

· Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.

· Proficiency in English and Mandarin, enabling effective communication and collaboration with staff at the China branch.