• Managing resources and budgeting.
• Managing and supervising event sites and delivering the promised outcomes.
• Developing framework and procedures for programme work plans.
• Data management and reports
• Establish and maintain event timelines and priorities.
• Managing client, participant, faculty and supplier relationships.
• Establish relationships and collaborate with relevant agencies to achieve the goal of the programme.
• Document programme outcomes and generate reports on programmes and activities.
• Provide IT solutions for better management and cost-effective measures to achieve operational efficiency.
• All other tasks related to programme management and general administration.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Jobs Description:

• To demonstrate excellent knowledge and provide expert advice on merchandise range and details.
• Greets and received customers in a welcoming manner
• Responses to customer’s questions
• Provide accurate measurement and proper tailoring and alterations service for all customers.
• Drive sales through engagement of customers
• Handle day to day store operations.
• Provide follow up service on new product arrival and special promotions.
• To maintain the visual display of merchandise on shop floor

Requirements:

• Must have at least 1 years retail sales experience in fashion, with good sales skills and sales service attitude
• Able to communicate effectively with Chinese speaking clients.
• Hard working and can work under pressure;
• Able to adapt and work fast in a fast-paced and changing environment.

• Handle project applications, claims, and reports.
• Create and manage publicity materials.
• Maintain databases and generate reports.
• Assist with meetings and other admin tasks.
• Support additional duties as assigned.

Requirements:

• Minimum Dip/Deg in Business with at least 3 years of relevant working experience.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

· Provide administrative support to the master’s programmes with admissions processes

· Coordinate, schedule and administer admissions interviews and scheduling

· Provide post-interviews administrative support

· Assist to coordinate and schedule overseas coffee chats

· Assist to answer general enquiries on programmes and application process

· Assist to execute outreach campaigns, event publicity, content creation and video production

· Assist to update presentations, and other documents where required

· Provide logistical and onsite support at events such as fairs, exhibitions, masterclass, information sessions, webinars, coffee chats, yield events, organisation presentation

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Job Responsibilities

• Perform Level 2 Systems Administration in system monitoring, management, disaster recovery and capacity planning.
• Assist in performing on-prem and cloud system management in Microsoft, AIX, Virtual (VMWare or Hyper-V), Azure and Microsoft 365 cloud infrastructure such as Entra ID, Exchange Online, SharePoint, Teams, etc.
• Participate in the design, system set-up and configuration, implementation and deployment of new server and Azure Cloud Technologies.
• Plan and manage IT resources for tasks or projects including budgeting and capacity planning.
• Update technical documentation pertaining to systems administration for on-premise system, Azure and Microsoft 365 cloud infrastructure.
• Perform system maintenance, upgrade, patches and incident resolution outside of working hours when required.
• Any other ad-hoc duties as assigned

Requirements

• Degree / Diploma in Computer Science, Information Technology or equivalent
• Experience in system support and server administration including implementing and managing Azure cloud infrastructure with strong understanding of Azure cloud technologies
• Hands-on experience on administrating Windows Server, Exchange, VMWare vSphere and Hyper-V on premise,
• Hands-on experience on administrating Microsoft 365 cloud technologies such as Exchange Online, Entra ID, SharePoint Online, Microsoft Defender and Microsoft Intune.
• Hand-on experience with implementing and configuring Azure cloud technologies such as virtual machines, application services, load balancer, SQL Managed Instance, site to site VPN, storage solutions, network, security, logging and monitoring.
• Knowledge on AIX/ Unix and other IBM products. (IBM WebSphere MQ, WebSphere, Tivoli Storage Manager Backup) will be an advantage

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Administrative

1. Coordinate and prepare for meetings, including putting up and circulating the agenda, booking of meeting space.
2. Assist with note taking and following up on action items to ensure completion according to agreed timeline.
3. Maintain and update all documentation in shared drive as and when necessary.
4. Support the Team by sourcing, vetting and coordinating with vendors and suppliers or as directed by the Senior/Manager
5. Coordinate with Research Team, to help ensure deliverables are completed within timeline.

Events Management & Support

1. Work with SCRP to assist with organizing webinars / seminars, workshops and conferences. This includes but is not limited to
   1. Designing and distributing EDMs and invitations
   2. coordinating with speakers / guests
   3. managing event registration and tracking attendance
   4. collecting and compiling of event feedback
   5. following-up with attendees for any various requests
2. Providing secretariat support
   1. Answering and replying to delegate emails
   2. Assisting and following through with delegates on their queries
   3. Assisting speaker and delegate management
   4. Co-ordinating with OIA and Rapporteur Teams
   5. Work with internal and external stakeholders to ensure smooth delivery of conference
   6. Work with appointed vendors as necessary

Requirements

• Minimum Diploma or Degree in any discipline
• Preferably with 2-3 years of relevant experiences

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to:

[email protected]

EA License No: 99C4599

• Actively advising on the promotion of a positive HSE culture to serve the effective implementation of all procedures.
• Participate in the inspection of fire extinguishers, slings, guayas, shackles, vehicles, security and emergency systems.
• Analysis and monitoring of preventive action reports (rap).
• Supervise that the ART is prepared and appropriate according to the work activity being carried out.
• Advising management on procedures to ensure that the offices, workshops, other premises and all facilities operated by complying with the policies and legal requirements.
• Advising line management and supervisors of HSE issues.
• Providing assistance regarding Systems of Administration to HSE Department.
• Liaising with the relevant authorities on all matters pertaining to health, safety and the environment.
• Investigate incidents and analyse trends as required as well as providing recommendations and corrective actions where required.
• Liaising with supervisors, line managers and external agencies re: OH&S training and course content (training profiles) and delivering HSE training as determined.
• Evaluating the effectiveness of in-house health, safety and environmental training.
• Maintaining databases and collating consultation documentation for documents contained within the OHSMS / EMS.
• Conducting internal audits / site inspections re OH policy / procedure, risk assessments and work procedures. Attending client / company / external audits as required Collating documented evidence for close out of actions on investigation reports, CPAR’s and internal and external ISO audits.

Requirements

• Minimum Diploma or Degree in any discipline
• Possess FSM certificate and must be a WSHO registered

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

EA License No: 99C4599

Responsibilities

• Designing marketing campaigns that are able to resonate with the target audience, and are culturally tailored
• Creative, analytical, digital, commercial and administrative responsibilities
• To carry out market research so as to effectively promote products and services
• Partake in creating advertisements, as well as sales and distribution

Qualifications & Requirements

• Graduate of Bachelor’s in Marketing or any related courses
• At least 2 years of relevant experience
• High communication and problem-solving skills
• Creative and results-driven

• Advertise Job (Standard channels - MyCareersFuture, AcademicKeys)
• Facilitate the following to be completed by School Search Committee:
• Screen CVs
• Arrange and coordinate preliminary Interviews
• Coordinate the logistic arrangement for campus visits
• Send solicitation letters to referees and track returns
• Complete Recommendation Form and Summary of Reference Checks
• Compile and check for completeness and upload required dossier documents onto shared folders
• Submit candidate details for Admin Check, Background verification
• Bookmark & check dossier
• Update Hiring in HRIS using Workday

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities

• Designing marketing campaigns that are able to resonate with the target audience, and are culturally tailored
• Creative, analytical, digital, commercial and administrative responsibilities
• To carry out market research so as to effectively promote products and services
• Partake in creating advertisements, as well as sales and distribution

Qualifications & Requirements

• Graduate of Bachelor’s in Marketing or any related courses
• At least 2 years of relevant experience
• High communication and problem-solving skills
• Creative and results-driven

• Support onboarding by preparing documents and orientation.
• Maintain accurate employee records in HR systems.
• Help with benefits, training, and HR support.
• Organize company events and engagement activities.
• Prepare HR reports and assist HR initiatives.

Requirements:

• Minimum Dip/Deg in Human Resource/Business with at least 2-4 years of relevant working experience.
• Proficient in Labour Laws, MS Office and HRIS System.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Prepare venues and manage participant registrations efficiently.
• Organize and analyze workshop data using Excel.
• Assist instructors with reminders and logistics support.
• Handle participant queries and resolve conflicts promptly.
• Create and distribute e-certificates for attendees.

Requirements:

• Minimum Dip/Deg with prior admin working experience.
• Proficient in Power BI and MS Excel will be an advantage.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Responsibilities

• File and organize documents
• Order office supplies
• Help with basic data entry and paperwork

Requirement:

• Min Diploma in any course

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Involvement in operational initiatives from Corporate HR
• Management of recruitment and onboarding process eg. Manpower requisition / approval, Job profiles and orientation of new hires
• Generation of reports for various stakeholders
• Organize, schedule and execute HR Engagement activities i.e. Townhall
• Management of EHOR & Work Injury claims
• Management of work-related allowances
• Management of Disciplinary/Grievances cases
• Assist on Annual Cycle of Activities with COEs i.e. Promotion Exercise, Performance Appraisal, Annual Increment & Variable Bonus Exercise, Annual Wage Supplement, Festive Advance, Market/Salary Adjustments Exercise, Adhoc Compensation Reviews
• Management of Staff’s Vaccination/Immunization Records
• Preparation of Presentation Slides for Communication/Announcement of HR Policies/Initiatives
• Handle Staff Queries on any HR related issues
• Other ad-hoc duties as assign

Job Requirement:

• Bachelor in Human Resource Management/ Business Management/ other relevant qualification
• 3-4 years of relevant working experiences in healthcare preferred
• Proficient in Microsoft Office such as Words/ Excel
• Knowledge of Success Factor will be advantageous
• Willing to work in Hospital environment

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

• The incumbent shall be part of the Finance Shared Services (FSS) team responsible for projects pertaining to e-forms & workflow system. The person shall work in close liaison with project managers and institution stakeholders to meet the projects’ timeline.
• Manage Fixed Assets & Accounts Receivable, Sundry Billing’s projects to meet projects’ timeline.
• Liaise with various stakeholders to collate and consolidate e-forms approving matrix, routing and system requirements, and where possible to standardize / streamline processes.
• Draft system specification documentation for new e-forms development.
• Perform end-to-end User Acceptance Testing (UAT), collect participating users’ UAT results, collect data for system tables set-up for UAT and production system.
• Monitor and ensure all UAT issues are resolved promptly by the system developer / vendor to meet the project timeline.
• Monitor project activities and its data submission are in compliance to institution’s operation requirement.
• Conduct system demos / end-user trainings as and when required.
• Handle enquiries from users on matters relating to e-forms & workflow system.
• Generate reports for dashboard and data analytic purpose.
• Other ad-hoc duties as assigned.

Requirements

• Degree in any discipline with 1-3 years of relevant experience, preferably in Finance Sector, with basic knowledge of Accounting.
• Possess strong IT skills & proficient in Microsoft Office.
• Experience in Decision software / SAP is preferred.
• High integrity, meticulous and proactive.
• Independent with the ability to work in a fast paced environment and under tight deadlines during project implementation phase.
• Proficient in articulation and presentation skills.
• Customer service orientated with good service attributes and team spirit to achieve win-win outcome

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Job Scope:

• Provide administrative support in routine operations in areas such as inventory (including stock taking and purchasing), venue bookings, etc.
• Provide administrative and logistic support, eg. major events and initiative.
• Coordinate appropriate record keeping of training information and statistics as well as the maintenance and updating of databases
• Undertake greater responsibility of providing key administrative support in the operations
• Assume key roles in the planning and implementation of events/projects/initiatives
• Plan, organize and implement training programmes beyond providing administrative support to programmes and the broader local healthcare community
• Serve and maintain as the key liaison with local and overseas partners and participants
• Manage budgeting of training programmes with adherence to organisation’s financial processes
• Support the implementation of the marketing strategies and initiatives
• Any other responsibilities that may be assigned by supervisor

Requirements:

• Min. Diploma in any discipline with 1 - 2 years of relevant working experience
• Prior Administrative / secretarial experience will be advantageous !

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: Associate Executive

or call 6736 3280 and ask for Kate

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Responsibilities

Admin

• Handle and manage general office administration including but not limited to procurement of office and pantry supplies, stationary supplies, oversee office maintenance and cleanliness, manage supplier and daily on-duty cleaner etc
• Consolidate office invoices and submit reimbursement for payment, work with outsource account vendor on AR & AP matter on weekly basis
• Oversee fixed assets which includes office laptops, phone contract, assets filing and recording
• Assist on staff business travel insurance, travel accommodation booking upon request
• Review and actively manage the corporate website and company portal
• Provide general administration support to the Management
• Other general administration work and ad hoc duties as required

HR

• Resource activities, actively advertises job vacancies on various platforms and works with Recruitment Agencies.
• Assist in new hire on-boarding matters, office email/G Suite account/laptop set-up, updating new hire basic personal info in HR system/staff list, preparing new name card and HR orientation, etc
• Assist on off-boarding process, formalizing resignation approval, terminating all company access, e.g. email/G Suite/SAP account, removing from staff list, tax clearance matters for EP/SP holders resignation confirmation
• Coordinate training initiatives for all employees, responsible for collecting training needs, submitting training for Government funding claims and grant applications.
• Manage office staff medical insurance and WIC matters
• Ensure that HR policies and procedures are in line with GHR and in accordance with Singapore Employment Law, update information on company portal.
• Responsible for Employee internal e-Learning courses, work on HR Compliance together with HQ Legal Team
• Handle leave administration including government paid leave claims
• Administration of MOM reporting and government survey
• Handle company Annual Performance Appraisal
• Administer Employee Master’s records and ensure required personal documents are in place and maintain accurate HR database and up-to-date employees’ records
• Support HR departmental projects and assist with special projects as assigned
• Coordinate with relevant business units on manpower movement, contract renewal, confirmation, transfer, promotion, re-employment, resignation, etc along with respective administration
• Provide response to employee’s enquires on HR-related matters
• Handle Staff Pass, Access Card, and other required ID card processing
• Coordinate basic marketing and social media matters on various platforms to attract new talents
• Staff benefits administration and staff monthly expenses claims
• Perform ad-hoc duties as and when being assigned by the Management

Requirements

• Diploma/Degree in any relevant disciplines
• Proficient in MS Office

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

• Work with stakeholders and contractors to ensure necessary infrastructure provision and installations are made to support various emergency scenarios.

• Implement and maintain global centralized information repository on emergency response infrastructure, operation manuals, and response plans,

• Plan, review and coordinate emergency responses and crisis management activities to ensure operational response readiness for civil emergency, disease outbreaks/ pandemic, terror-related, and other emergencies,

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Check and process AP Invoice, Prepare payment vouchers, Record Data.
• Check and process incoming funds, Issue sales invoice and receipts, Record Data.
• Perform monthly reconciliation of vendor statements of accounts and ensure payments are processed timely.
• Perform monthly AR aging review.
• Review customer purchase order received / letter of acceptance.
• Support compliance, internal controls and audit matters.
• Any other ad-hoc duties assigned by the supervisor.

Requirements

• Minimally nitec and above with 2 years of releavant experience would be preferred

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

JOB SCOPE

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.
• Ad-hoc duties assigned by manager.

REQUIREMENT

• Min. Bachelors Degree in any field of studies
• At least 3 years of customer support experience

If you are interested in exploring this role or other current openings in the market, kindly email me at [email protected] with your resume.

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Location: Jurong East
Salary:

• $2,350/month (Diploma)
• Up to $2,700/month (With Experience)

Responsibilities:

• Compile daily reports on Dengue cases and staff attendance.
• Procure supplies for the department via the procurement portal.
• Maintain and manage department stock (stationery, copier paper, etc.).
• Track and update Emergency Department (ED) inventory, staff deployment, and attendance.
• Handle GP referrals, letters, and ensure accurate tagging in EPIC.
• Process staff claims, update biometric records, and perform administrative tasks.
• Coordinate meetings, process e-pay requests, and manage office functions.
• Other duties as assigned by the department.

Requirements:

• Diploma holder with relevant experience.
• Available for a 6-month contract position.
• Proficient in Excel and handling numbers.
• Comfortable making calls to patients/organizations for outstanding payments.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Safely transport the client
• Running errands on behalf.
• Maintain vehicle cleanliness and perform routine inspections.
• Adhere to traffic laws and prioritize passenger safety.
• Maintain strict confidentiality.

Qualifications:

• Valid 3As driver's license with a clean driving record.
• 1-2 Years experience as a professional driver.
• Excellent driving skills and knowledge of local roads.

WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Jace Choo Oi Kei

Personnel EA License No.: R1875164

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Scope:

• Provide administrative support to theprogrammes with admissions processes
• Coordinate, schedule and administer admissions interviews and scheduling
• Provide post-interviews administrative support
• Assist to coordinate and schedule overseas coffee chats
• Assist to answer general enquiries on programmes and application process
• Assist to execute outreach campaigns, event publicity, content creation and video production
• Assist to update presentations, and other documents where required
• Provide logistical and onsite support at events such as fairs, exhibitions, masterclass, information sessions, webinars, coffee chats, yield events, organisation presentation

Key competencies and qualifications requirements:

· Degree in any field, Business or Marketing major is preferred

· Minimum of 1 - 2 years relevant experience is preferred

· Process-oriented mindset

· Organised and meticulous with attention to details

· Excellent organisational and time management skills

· Strong in communication, presentation and stakeholder management skills

· Digital literacy in Office and knowledge in cloud software is advantageous

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

• This role would require you to report to the Head, HR. In this role, you will be handling the full spectrum of HR functions. Job scope involves recruitment and retention, work pass applications

Responsibilities:

• Partner with the HODs and Team Leads to manage the end-to-end recruitment process, which includes, administering the Talent Acquisition Form for all hires; the sourcing and interview of candidates; prepare salary proposal; the on-boarding and off-boarding process
• Collaborate with various agencies to participate in various recruitment drives and outreach programmes so as to enhance our branding; enhance recruitment channel and to build pipeline to support the current and future human capital needs.
• Handle all employee relations matters, which includes, disciplinary related matters; grievances; performance improvement plan and other issues concerning employee engagement.
• Provide timely advice on HR policies and procedures with the aim to enhance employee communication; engagement and performance.
• Facilitate and be the minute-taker for staff engagement sessions
• Handle work pass applications/renewals for any foreign hires and related matters
• Participate and assist with performance management review
• Participate in HRIS implementation and testing
• To perform any HR related projects, surveys and HR admin duties as and when assigned

Job Requirements:

• Diploma/Degree/Post Graduate qualification in Human Resource Management or related disciplines with at least 4 to 5 years of HR experience in HR Business Partnering
• Good oral and written communication skills, including presentation skills
• Strong organisational and interpersonal skills
• Meticulous with high degree of initiatives and resourcefulness
• Self-driven, able to multitask with good time management
• Has cultural affinity to organization and possess positive attitude
• Experience in SAP and/or SAP SuccessFactors would be an added advantage

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

SWAT Mobility (SWAT) is a leading AI routing technology firm in Southeast Asia and Japan, specializing in resolving vehicle routing challenges. Committed to fostering sustainability, SWAT enhances resource efficiency and reduces carbon emissions. The company offers demand-responsive transportation solutions for the mobility industry and delivery planning for the logistics industry. Our customers are city governments, transport operators, enterprises and business owners. Our solutions aim to enhance overall efficiency and provide cost savings by optimizing transportation and delivery services. With over 10 million routes completed across eight country markets, SWAT is poised for hypergrowth across the region.

Responsibilities

Project Management

• Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project
• Provides leadership to project management. Lead entire life cycle of system implementation projects in both waterfall and agile methods
• Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
• Capable of managing day-to-day operational aspects of an entire project lifecycle
• Liaise with relevant stakeholders to provision development and deployment activities
• Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements

Resource management

• Ensure SWAT services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and transport operations
• Manage key stakeholder relationships with clients, participating companies, bus operators and other partners
• Continuously streamlines project management practices and improves both the efficiency of project rollout as well as the success of ongoing Business-As-Usual projects
• Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance SWAT’s customer service and operations
• Provide first line service support for partners, passengers, drivers and operators including managing any in-app queries they might have
• Create and setup service sessions on SWAT’s operation interface
• Project related operations, training and testing related tasks as required
• Other ad-hoc duties as assigned on a day to day basis
• Fast to pick up product knowledge and parameters. SWAT’s product is very flexible, having good product knowledge is key to providing creative and excellent solutions to our customers
• Review and understand existing queries to improve results as needed
• Develop and maintain scripts to automate various workflows and improve project rollout efficiency

Desired Skills

• Strong communication skills; confidence to speak with clients, operators and users and explain the product
• Strong technical skills, able to understand queries, automate workflows,
  Able to build strong processes
• Loves autonomy and independence
• Loves challenges
• Team player - able to pick up the slack to ensure the smooth running of operations
• Fast learner and technologically savvy, able to pick up SWAT’s technology and new monitoring tools quickly
• Cool-headed and patient, able to maintain professionalism during times of disputes and resolve issues calmly, even when under pressure
• Passionate about customer success
• Street smart and thinks fast on your feet
• Able to do work during odd-hours when the need arises, to ensure operations are not disrupted during the entire day
• Ability to prioritize, be responsible and hands on. This is relevant both on the operation side and on the customer-facing aspects.
• Quickly able to judge when escalations are required, but decisive to solve most issues independently

Qualifications

• More than 3 years of customer facing / engineering experience for candidates with a Bachelor’s degree in Computer Science / Engineering or equivalent from a recognized university.
• Experience or education in project management would be an advantage
• Good communication skills, and strong stakeholder management abilities. Confident to liaise with senior customer stakeholders right down to giving training to end users who might not be tech-savvy
• Proficient in both English and a second language is preferred
• Proficiency or able to learn related software tools quickly (Microsoft office, JIRA, Notion,Google Gsuite etc)