Fresh graduates are welcome to apply - training will be provided.

Our company

• Warmth and friendly family-oriented SME company culture
• We are a group of self-motivated teamplayers
• We work hard and play hard

Job Description

• Obtaining quotations for new and existing client's insurance policies, answering client's queries promptly, and processing of insurance policies.
• Develop and maintain client relationships by providing support, information and evaluating customer needs accurately.
• Handle daily office administrative duties including data administration, answering of phone calls, attending to emails and phone messages promptly.
• Other administrative duties as assigned by manager.

Requirements

• Strong organizational, prioritisation and time management skills.
• Positive attitude and client-centric service oriented.
• Seeking growth and looking to learn in this role.
• Meticulous with ability to handle highly confidential issues as well as communicate effectively with clients and colleagues.

Responsibilities and Duties:

As a member of Corporate Communications & Partnerships department, you will be reporting to the Lead, Fundraising with the following responsibilities:

· Donor management including segmentation and targeting (e.g. explore new corporate and individual donor accounts and strengthen existing accounts

· Database management (e.g. upkeeping of donor records and track contributions)

· Assist in planning, management and execution of fundraising campaigns and events

· Compliance with statutory fundraising requirements and Code of Governance

· Developing and executing direct mail campaigns

Preparing reports on donor activity for Fundraising Committee and Senior Management

Job Requirements:

· Tertiary education, preferably in Marketing, Mass Communication or Business

· At least 2 years’ working experience in related fields preferred

· Experience in healthcare and/or non-profit sector in fundraising will have an added advantage.

· A team player with initiatives and desires to help our beneficiaries through his/her work

· Computer skills including proficiency in database, Microsoft Excel and other MS Office applications

· Proactive and able to multi-task in a fast-paced environment

· Detailed-oriented and pleasant personality

The Programme Executive (Japanese Section) is responsible for the planning and effective delivery of Japanese programmes (including Aquatics, Sports & Recreation, Camps) for the Japanese community in Singapore. The incumbent staff is also expected to work with local staff to serve and build community aiming at social impact with children, youth, families and seniors.

Responsibilities:

• Demonstrates thorough knowledge of the administration, standards and procedures involved in the daily operations of Japanese Programmes to ensure active compliance and accountability.
• Plans, executes and implements sports and wellness outreach programme for Japanese programme children
• Grows and improves Japanese programme enrolment, publicity and quality
• Develops and evaluates programmes (curriculum, lesson plans, etc.) for smooth running and sustainability
• Collaborates and works with local section in outreach programmes to local community
• Retains current members and grows new membership
• Creates opportunities for warm and positive contact between participants, parents and instructors. This includes conducting regular parent-instructor meetings addressing participant development and feedback for improvements.
• Works with the network of relationships with the local Japanese community, including schools, churches, embassy, and corporations
• Recruits and trains instructors and volunteers in programme running, safety issues, class management and conflict resolution
• Updates regularly records and registration of participants, fees and payments
• Prepares documents for Japanese section including programme proposals, admin procedures, costing sheets, cash settlement forms, marketing materials, etc
• Attends meetings (internal and external), workshops and seminars when required

Requirement

• Degree in Sports/Physical Education/Outdoor Education
• Minimum 3 years of relevant working experience
• Passion in people-centred work through Japanese and related programmes
• Fluent in Japanese language
• Project Management skills: ability to lead, organize and coordinate projects
• Experience and knowledge of physical education, membership, family, youth and children programmes
• Ability to establish, maintain, motivate and build effective relationships with stakeholders (parents, children, volunteers, staff)

Responsibilities and Duties:

· Undertake data management and verification in accordance to the requirements of COMIT.

· In-charge of timely data collation and quarterly report submission, as well as generate reports, in accordance to the requirements of COMIT programme.

· Assist in documentation and tracking of key performance indicators and targets.

· Provide administrative or logistical support to the team in running client-related support and/or other COMIT activities.

· Liaise with relevant organizations and healthcare providers to coordinate referrals for COMIT Programme.

· Organizes the logistics &/or resources to ensure the smooth running of COMIT activities and services.

· Provide secretariat support for workgroup meetings and presentations.

· Assist in coordinating and planning outreach and engagement events with other community partners and agencies.

Job Requirements:

· Bachelor’s degree in any discipline.

· Minimum 2-3 years of working experience in project management.

· Able to work independently and deliver in a timely manner.

· Demonstrate strong analytical and problem-solving skills.

· Task driven team player with strong interpersonal and communication skills (verbal and written).

· Proficient in Microsoft Office applications, in particular, Microsoft Excel.

Hiring: Customer Service Executive

Location: Holland Campus

Working hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)

Salary range: $2500 - 3200 (commensurate with experience)

Responsibilities:

• Respond to customer enquiries via phone calls or face to face
• Administration of enrolment; including preparation of documentations
• Conduct orientation
• Providing customers with details and information on course enquiries
• Operational duties of Customer Service department
• Coordinating and marketing of activities including road shows, preview talks and exhibitions
• Other duties as assigned by the Management

Requirements:

• Customer focused and proactive, able to communicate professionally and with confidence
• Resourceful team player with excellent interpersonal skills

Interested candidates, please send in your resume to: HR @ DIMENSIONS.EDU.SG & state in the subject as "Customer Service Executive (Holland)".

We regret that only shortlisted candidates will be notified.

[What you will be working on]

As an Engineer/Executive Engineer of the Nuclear Science and Technology Department in the Regulation Division, the officer will be responsible for the following:

• Ensure that Singapore is able to fulfil its obligations under various international conventions and agreements on nuclear safety, security and safeguards
• Implement activities tasked by inter-ministry committee and its working groups
• Provide technical support and advice on nuclear safety, security and safeguards matters to relevant government agencies
• Monitor nuclear science and technology developments and provide technical assessment
• Monitor developments in international conventions and agreements and provide assessment

[What we are looking for]

The job might be for you if you possess the following:

• Good Honours Degree in Engineering
• Good communication and interpersonal skills
• Good analytical, writing and presentation skills
• Able to work in a team and independently with minimal supervision
• Able to work efficiently and meet tight deadlines
• Able to adapt to changes and has a positive work attitude
• Highly motivated, meticulous, committed and takes initiative
• Aptitude to understand concepts in radiation protection and nuclear science
• Able to travel overseas for official trips
• Able to commence overseas Masters’ degree programme in the year of recruitment, if required
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

[What you will be working on]

You will be responsible for the following:

• Assist in updating, monitoring and renewing of contracts and tenancies administered by the department
• Gather user requirements, assist the process of tender preparation, conduct of tender briefing and evaluation of tenders to appoint vendor
• Administration of contract to facilitate user departments to meet contract specifications when using and managing contracts
• Assist in the execution and administration of tenancy agreements and facilitate departments to meet WOG rules for tenancy and office space management
• Process e-invoices, support management of mailroom and admin services operations managed by the department

[What we are looking for]

The job might be for you if you possess the following qualities:

• At least 1-2 years of working experience in Administration, Procurement or in related fields that require planning and writing skills
• Enjoy learning new things, planning and applying analytical reasoning
• Able to conceptualize ideas, structure, categorise information and reflect these in writing
• Versatile in both deskbound and operational work
• Meticulous with an eye for detail, organised and able to multi-task
• Mature, independent and resourceful
• Self-driven and always ready to strive for improvement

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

[What you will be working on]

You will be responsible for the following:

• Assist in updating, monitoring and renewing of contracts and tenancies administered by the department
• Gather user requirements, assist the process of tender preparation, conduct of tender briefing and evaluation of tenders to appoint vendor
• Administration of contract to facilitate user departments to meet contract specifications when using and managing contracts
• Assist in the execution and administration of tenancy agreements and facilitate departments to meet WOG rules for tenancy and office space management
• Process e-invoices, support management of mailroom and admin services operations managed by the department

[What we are looking for]

The job might be for you if you possess the following qualities:

• At least 1-2 years of working experience in Administration, Procurement or in related fields that require planning and writing skills
• Enjoy learning new things, planning and applying analytical reasoning
• Able to conceptualize ideas, structure, categorise information and reflect these in writing
• Versatile in both deskbound and operational work
• Meticulous with an eye for detail, organised and able to multi-task
• Mature, independent and resourceful
• Self-driven and always ready to strive for improvement

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

The Sales Operations Executive will be part of a dynamic team and will be responsible for:

- Managing online and trade sales orders processing

- Coordinating order fulfillment operations with internal and external parties

- Assist in planning and execution of trade sales promotions and campaigns

- Support brand development across various channels through marketing events and/or efforts

Prior experience with ecommerce operations and/or sales position will be an advantage.

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

Responsibilities

• Responsible for providing forward planning on materials stock plan
• Responsible for liaising with all extenal vendors on subcontracting job particularly on their PO, DO, shipment arrangment, delivery schedule and quality delivery service to production.
• Responsible for procuring production material based on master planning requirement for manufacturing and also support Production to procure consumable items.

Requirements

• Min Diploma in Engineering, Supply Chain or Business
• Min 2 years of working experience in Production planning, FIFO for material supply and good supplier communication and basic procurement SOP.
• Knowledge and experience using MRP or ERP system for planning and inventory control.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

• Assessing the construction project plans and specifications to determine the types and quantities of materials needed. Collaborating with project managers, engineers, and architects to understand project requirements.
• Identifying and selecting suppliers and vendors based on factors such as cost, quality, and reliability. Negotiating contracts and terms with suppliers to secure favorable pricing and delivery terms.
• Developing cost estimates for materials and ensuring adherence to project budgets.Monitoring and controlling material costs to avoid budget overruns.
• Maintaining accurate records of material inventory levels and tracking consumption. Implementing efficient inventory management practices to minimize waste and prevent shortages.
• Placing orders for materials and equipment in a timely manner to meet project timelines. Monitoring and tracking the status of orders to ensure on-time delivery.
• Ensuring that materials meet specified quality standards and regulatory requirements. Collaborating with quality control teams to address any issues related to material quality.
• Communicating effectively with various stakeholders, including project managers, suppliers, and construction teams.Coordinating with different departments to ensure a smooth flow of materials to the construction site.
• Resolving issues related to material shortages, delays, or quality concerns. Implementing contingency plans to address unexpected challenges in the supply chain.
• Maintaining detailed records of material transactions, orders, and deliveries. Generating reports on material usage, costs, and inventory levels for project management.
• Identifying opportunities for process improvement in material planning and procurement. Staying updated on industry trends and best practices to enhance efficiency and effectiveness.
  

Responsibilities

• Responsible for providing forward planning on materials stock plan
• Responsible for liaising with all extenal vendors on subcontracting job particularly on their PO, DO, shipment arrangment, delivery schedule and quality delivery service to production.
• Responsible for procuring production material based on master planning requirement for manufacturing and also support Production to procure consumable items.

Requirements

• Min Diploma in Engineering, Supply Chain or Business
• Min 2 years of working experience in Production planning, FIFO for material supply and good supplier communication and basic procurement SOP.
• Knowledge and experience using MRP or ERP system for planning and inventory control.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Location: Central Area, Orchard

Roles:

• Look after a group of elderly clients assigned

• Ensure clients follow the activities in the daily program

• Lead and participate in group activities with clients

Responsibilities:

• Give utmost care and passion towards clients and staff

• Fully committed to ensure safety in all activities

• Comply to all administrative activities

• Follow all processes, procedures and guidelines

• Give full companionship to clients

• Provide medication reminders

• Follow instructions to assist clients with simple exercises

• Assist clients in showering and toileting

• Prompt in reporting of incidents and deviations to Center Manager

Know-How:

• Experience in handling elderly and senior people

• Patient and having cheerful heart towards people

• Know various languages and dialects to communicate effectively

• Personal care and hygiene, including toileting

• Manual transfer to and fro wheelchair or geriatric chair

• Oral Feeding

• Vital Signs Measurement and Monitoring

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

Job Description:

This position offers hand-on, participation in resolving novel IT problems, implementation, and contribution of ideas.

With opportunities to acquire innovative skills to be ahead and ready for any emerging advent which will be the next giant leap in IT technologies.

Be part of the enterprising team with conducive environment that inculcates astute thinking and extraordinary knowledge.

· Manage mission critical Cloud and On-Prem IT Infrastructure comprising Microsoft Azure, Entra ID, VMWare, Synology storage.

· Co-lead to expedite on scheduled or ad hoc requests of End User onboarding.

· Active participation to ensure uptime and availability of networking and security related appliances.

· Work closely with internal ICT and vendors to provide technical support at various levels of mitigation.

· Co-lead in the revamp implementation for baseline IT infrastructure for Digitisation

· Active participation to support IT project management related tasks.

· Provide resolution and closure to service tickets, external IT application or platform anomalies.

· Active participation and contribute to meet ICT Departmental KPI and delivery at large.

· With in-house training to advance as part of ICT team’s value-added initiatives on website interactive platforms and SMART technologies.

Job Requirements:

· Diploma or equivalent academic certifications.

· At least two-years relevant work experience for those without equivalent qualifications.

· Fresh graduates and school leavers are welcome to apply.

· Independent, self-starter, and the ability to deliver quality work.

· Good working ethos, personal integrity, prioritise well and focus.

· Willing to be empowered with the strong sense of responsibility and ownership.

· Willing to strive in challenging and limited resources environment.

· Able to articulate in written communication and good presentation skills.

· Confident in engagement with key stakeholders and c-suite management team.

We are looking for enthusiastic, committed and driven individual with accounting background to join us in our Finance Team.

Responsibilities/Duties:

• Process and handle finance transactions and functions, including receivables, payables, receipts and payments (via trust receipt, cheque, Giro, letter of credit, petty cash etc), bank reconciliations and creditors reconciliations.
• Focus more on full processing of accounts payable function (consisting supplier/subcontractor) in compliance to accounting standards, GST regulations and Group internal control procedures
• Possess the hand-on experience on monthly closing of management accounts
• Update daily bank records
• Assist in problem solving and recommend improvement on the process flows, controls etc
• Deal with various internal parties such as project teams, purchasing team and other relevant internal parties
• Liaise with various external parties such as suppliers, subcontractors, bankers, auditors and other relevant third parties
• Prepare relevant finance reporting
• Assist in work related matters and ad hoc assignments

Job Specifications/Requirements:

• Diploma/Degree in Accountancy or any equivalent professional accountancy qualifications
• Preferably 3 years of relevant working experience
• Experienced candidate would be considered for senior role
• Hands-on accounts and finance functions and processes with problem solving skillset
• Familiar with accounting standards, taxes, GST, best practices and other relevant rules and regulations
• Proficiency in MS Office knowledge
• Must possess positive attitude, “To Do” or “Can Do” mindset and willing to work as a team in helping each other
• Possess excellent working and communication skills
• Good interpersonal skills to engage with all levels in the Company
• Willingness to work flexible schedule during peak period and able to meet tight timeline

If you are THE ONE, do send in your application with your resume.

We regret to inform only shortlisted candidates will be notified.

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

Key Accountabilities

· Perform frontline operations that includes registration/appointment, scheduling/referral booking and cashiering duties.

· Provide excellent patient service.

· Attend to patients’ general enquiries via phone and email.

· Maintain high levels of hygiene for all products, equipment etc.

· Maintain accurate stock records.

· Prepare patients for procedures. (Training will be provided.)

Working location within walking distance from Bukit Panjang MRT.

Clinic Operating hours

5.5 days work week.

OR

44 hours of work per week

2 days rest per week (1weekday + 1 weekend)

SGD1800 – SGD2600

Requirements

• Experience in working with diverse group of professionals/personnel.
• Frontline customer service experience is an added advantage.
• Relevant work experience in healthcare industry would be an added advantage.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

Job Description

Operations (30%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (30%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduce incomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (30%)

• Support the Manager and work with IT department to implement and ensure a smooth transition to a new course evaluation platform.
• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Perform administrator duties to maintain the new platform and manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (10%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• May be required to work extended hours during peak period and university events.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, student insurance management, point of contact for orientation booth organisation/corporate website content updates, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (40%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Student Services orientation booth setup (10%)

• Collaborate with internal departments to organize Student Services orientation booth setup, ensuring an informative display and slides featuring essential information to navigate the student portal effectively.

Student Services Website update (10%)

• Point of contact with marketing and communication department to ensure timely updating of information on the Student Services page of the website.

Student Insurance Management (10%)

• Manage Student Insurance Broker contract, ensuring that the vendor is compliant with regulations and meets the university's insurance needs.
• Effectively handle escalated insurance issues/complaints with stakeholders.
• Work with stakeholders to review the insurance coverage and terms as appropriate.

Other administrative tasks (10%)

• Assists with raising purchase requisitions, budgeting, news & notices postings.

Strategic (20%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Able to work extended hours (up till 9.30pm) during university peak period.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.