Reporting to Director

Monitor centre services by external operator.

Strategies, Create, Plan and organize the curriculum and programmes for the centre.

Manage the deployment, professional development and well-being of staff.

Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.

Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.

Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.

Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

Responsible for the recruitment, training, induction and coaching strategy across the centres

Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.

Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation

Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.

Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .

Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.

Deliver cost efficiencies and increased in Customer Satisfaction Scores.

Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI .

Responsibilities

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Diploma in Business, Operations Management or related field

As a HR Manager with QXY Resources, you play a key role in developing the human capital capabilities within the organisation to support the scaling up of the business. growth. You will be actively partnering Business Units to address their HR needs and working closely with Management to enhance employee engagement and organization effectiveness.

Responsibilities

· Lead/participate in HR projects to drive continuous improvement and relevancy

· Partnering with business leaders on workforce planning and assess talent gap

· Establish required competencies and skill levels which ultimately improves the performance of the organization.

· Manage Performance, including planning and facilitating performance appraisals

· Develop and facilitate recruitment process to scout for talents to meet business needs

· Manage Training and Development Plans

· Manage and oversee HR Operations

· Manage dispute resolutions with win-win and balance approach.

· Leads investigations and implement remediation actions as needed

· Collect and Analyse key workforce analytics for business decision.

· Manage on-boarding, confirmation, promotion and off-boarding processes

· Keeping abreast with new HR initiatives and regulations/ policies, and review Company’s HR policy from time to time.

Requirements

· Bachelor’s degree in human resources or a related field or possess an HR professional certification.

· Minimum 7 years of experience in all aspects of Human Resource functions in a managerial capacity with track record of past achievements

· In-depth knowledge of local labour laws and HR best practices

· Resilience and resourcefulness in resolving HR issues.

· Excellent communication and interpersonal skills. Must be able to read and write English and mandarin

· Possess high integrity and professional code of ethics and be self-motivated

Job Responsibilities:

• Managing the household’s schedule and calendar of Chairman or CEO
• Event planning, organizing, and coordination.
• Arranging appointments for personal and professional needs.
• Scheduling home maintenance and repair work and supervising the project.
• Handling household bills and administrative duties.
• Running errands and performing necessary tasks.
• Supervision of other household staffs, such as housekeepers, private chefs, nanny, and drivers.
• Plan and control household resources, such as manpower shift,hou sehold inventory.
• Ensure essential support is provided for the business trip, including arranging a flight to a local destination if necessary, and can provide local support for the required setup.
• Prepare and design household management SOP such as equipment manual, inventory list, vendor list, and daily checklist.

Job Requirements:

• Proven work experience in a similar role
• Being a good communicator, understanding the family’s preferance/lifestyle.
• Being knowledgeable in a wide range of areas related to the role.
• Being responsible, efficient, discreet, and organized
• Excellent judgment, attention to detail and ability to handle confidential information.
• With A Butler Certification is an advantage
• Professional in Microsoft office and document filing.

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

- Plan and coordinate administrative procedures and systems and devise ways to streamline processes

- Recruit and train personnel and allocate responsibilities

- Assess staff performance and provide coaching and guidance to ensure maximum efficiency

- Ensure the smooth and adequate flow of information within the company to facilitate other business operations

- Manage schedules and deadlines

- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

- Monitor costs and expenses to assist in budget preparation

- Ensure operations adhere to policies and regulations

- Keep abreast with all organizational changes and business developments

What We Offer

1. Pay commensurate experience
2. Career Progression
3. Challenging Work (Job satisfaction)

Job Description:

• Lead a team of professional & technical trained staff in planning, daily operations, liaise with clients, consultants, sub-contractors & relevant authorities.
• Ensure the construction project complies with all building codes and any other legal or regulatory requirements.
• Responsible for overall project planning, scheduling, monitoring and updating to meet targets.
• Manage the project sites and operations by overseeing the day to day running of all matters related to the construction of the project.
• Assist in the planning and sequencing of construction operations.
• Reporting to Project Director / Management.
• Any ad-hoc task assigned by the Company.

Requirement:

• Possess Degree in Civil Engineering recognised by Singapore PE Board OR Degree in Civil Engineering not recognized by Singapore PE Board with valid Structural Steel Engineers (StEr) (SSSS) certificate and membership preferably.
• Have an ownership attitude, be willing and able to grow, coach and mentor.
• Able to manage a site team and liaise with sub-constractors and consultants.
• Knowledge of AutoCAD, Microsoft Project, Microsoft Office is a must. Others acquired skill will be an added advantage.
• Experience in Structural Steel & Metal work will be an added advantage.
• Relevant certificate – BCSS / CSCPM – etc
• Short notice preferred

This position requires a combination of marketing and sales skills in order to serve the clients better and also to push the sales of the company. You will act as a representative for the company to the clients to understand the needs of the clients, cross-sell new products to existing clients, follow-up on sales orders, and also to support the sales team on the ground. The job will require you to make necessary phone calls and meetings to help the sales team to grow.

Job Description:

• Provide exceptional training, customer service, and technical support remotely and on-site to current and prospective customers, and participate in activities which include but are not limited to:
• Diagnose, troubleshoot, repair and maintain machineries & equipments at client’s premises.
• Identify and resolve client’s feedback both remotely and on client’s premises.
• Ensure that the end-users carry out work in compliance with with the SOP / Method of Statement, Building Control Act and Regulations, Codes of Practices and requirements of building authorities and government agencies.
• Observe and comply with site’s safety requirements, and submit all reports as directed and ensure that works are carried out in a safe and proper manner.

Additional Responsibilities:

• Simple Inventory management and handling

Education/Experience

• Candidate must possess at least Nitec in Mechanical and/or Electrical or related discipline in engineering
• Equivalent combination of education, training and experience of at least 3 year(s) of working experience in the construction related industries.

Skills and Special Requirements/Licensing

• Responsiveness and a “can-do” attitude
• Service oriented with excellent interpersonal, communication & presentation skills.
• Experience with mechanical and electrical repairs.
• Requires possession of a valid Class 3 driving license.
• Company vehicle will be provided
• Singaporeans only

ADMINISTRATION MANAGER overall incharge account audit report annual managemt report must understand microsoft office excel power point experiance in accountant software daily report to company director and follow up office time hours puncual honest daily purchase materials need to key in daily and also GST Filing

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Hi, we’re Sparta Commodities!

Our mission is to digitize the commodity trading market and become the leading platform for traders and analysts in all commodities verticals. Following impressive market traction and financial backing from Venture Investors, we’re on a path to scale globally. It’s a great time to join us, and we have a fantastic opportunity for an entrepreneurial and driven Sales Manager to join our growing Sales team based in Singapore!

As a key member of our growing Singapore Sales team, you’ll play a pivotal role in driving our continued growth in this important region.

For more information and to apply to this role please visit our careers site: https://careers.spartacommodities.com/jobs/5091737-sales-manager

About us:

Sparta is a VC-backed, disruptive pre-trade data and analytics platform. Built for traders by traders, our technology pulls together real time market data and adds insight and advanced analysis to enable traders to make better decisions, faster and with conviction.

Sparta is the next generation platform of financial data, information and insight for trading. Our ambition is to become the leading end-to-end platform for traders in all commodities verticals.

What you’ll be doing:

• Meet annual revenue generation quotas by identifying and consultatively approaching prospects and building lasting relationships that translate needs into business
• Build a deep understanding of Sparta’s product, client pain points, the customer journey, target markets, and competing alternatives
• Gain an in-depth understanding of the sales cycle, sales playbook, customer profiles & segmentation, and sales tactics. Provide input that helps refine these as we grow
• Establish an effective, collaborative working relationship with other Sales and Marketing team members, as well as broader business stakeholders and leadership team
• Develop and drive a revenue generation strategy and prospecting pipeline that focuses on new revenue generation and enables maximum market penetration
• Deliver accurate quarterly forecast reports
• Actively participate in product development roadmap with Commodity and Product Owners to help build and maximise the value proposition and customer experience

About you:

• Proven experience in a professional services B2B sales environment in a hunter sales role, ideally in a commodities or financial data-focused business, but with a strong grounding in SaaS sales methodology and structure
• Ability to deliver thorough sales process/ methodology - from pipeline generation, lead capture/ nurture to effective qualification and management of sales opportunities through to close
• Conversant in MEDDPICC and value framework to qualify and progress opportunities
• Proven track record of achieving and exceeding revenue goals
• Experience identifying leads, building relationships, and closing deals up to C-suite
• Excited to grow and develop a region for a scaling business
• Thrives in ambiguity. Proactive, with a proven ability to work with a high level of independence and urgency
• High level of integrity, ethical standards, and alignment with Sparta’s values
• Capable of collaborating effectively with prospects and internal stakeholders
• Proven ability to understand customer workflows and the decision-making process
• Excellent negotiation & presentation skills
• General knowledge of the energy markets, with an understanding of back/middle/front office operations, is advantageous

What’s the culture like at Sparta?

At Sparta, our culture is not just a set of values written on a wall—it's a way of life. We embrace a dynamic environment where initiative is celebrated, challenges are met head-on, and innovation thrives.

You'll collaborate with like-minded individuals who are passionate about our mission and deeply committed to crafting outstanding products and achieving success for our customers.

We operate flexibly, understanding that a thriving, profitable company isn't just about being in the same location all the time. We build our relationships through effective remote work methods and carefully planned in-person meet-ups.

What we offer:

• Hybrid working model. To facilitate onboarding, team integration, and customer interaction, we require 3 days a week in our central Singapore office
• Attractive company stock option plan
• Regular team and company meetups
• A real performance-led business with support for you to achieve your career goals
• Private Medical Insurance
• Access to the optimal gear suited for your position

Sparta Commodities is proud to be an equal opportunity employer and promotes diversity within its workforce. We are determined that suitably qualified persons will never receive less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law.

Our estimated annual salary range for this position is SGD 160,000 – SGD 190,000 + commission and other benefits. The actual salary offered will depend on the assessment of experience and seniority during the interview process.

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

need nice account manager with professional financial &account skills and prefer experience in a shipping company.also handling some admin for our company.our company is 2years new company but very health cash flow and good environment with nice team and relaxy working environment. pr or singapore citizen essential

Life cannot thrive without a good company! Let's make your working life more exciting!