Implementation Manager

Do you want to work as an Implementation Manager delivering customer focused solutions?

About us

We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading FinTechs, digital banks, and embedded finance providers. We are certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.

About the role

The Implementation Manager will be responsible for delivering customer focused solutions from requirements definition, building and integration, testing, go live and hand over to support functions. You will own the delivery of a portfolio of new and existing client projects and programmes through all of stages mentioned above.

You will work closely with colleagues, clients and third parties (issuers, schemes, card bureaus and suppliers) to document and agree requirements, document proposed configuration to meet those requirements, identify ways to phase delivery to aid the client in realising revenue, configure our platform accordingly, assist in their integration using Thredd infrastructure and API’s and test cards and products to ensure they work as expected.

What you will be doing

· Building and managing relationships with all parties involved in implementation delivery

· Managing and delivering a portfolio of client projects and programmes

· Working with clients to capture requirements, identifying potential gaps and solutions, documenting these, producing product setup forms and ensuring they are reviewed and approved

· Guiding clients and managing expectations on delivery timescales (including options to phase delivery), potential common hold-ups and associated ways to mitigate them

· Providing guidance to clients and third parties on integration with us

· Configuring our platform in both test and production environments

· Performing final “pavement testing” to confirm end-to-end configuration is correct and working as expected, and rectifying any identified issues

· Providing a smooth and effective hand over to the Operations and Account Management functions post implementation

· Creating and maintain a Thredd implementation plan including milestones, tasks, responsibilities and dependencies

· Scheduling regular progress calls with clients and third parties

· Advising on impact of potential challenges and delays as well as offering workarounds

· Ensuring all documentation is produced is of a high quality

· Identifying and managing risks and issues, and delivering owned tasks and actions

· Liaising with product and technical teams, raising JIRA tickets as necessary

· Analysing and where necessary, escalating issues found during implementations to identify short-term fixes and long-term solutions

· Ensuring internal reporting systems are kept up to date

· Contributing to and delivering own internal continual improvement initiatives

· Maintaining internal documentation

· Acting as first line technical support and troubleshooting where issues are found

· Building deeper knowledge of the industry, business product and system capabilities

What you will bring

· Proven experience working in an Implementation role delivering focused solutions

· Fluent in English and 1 local languane

· Experience working in the payment industry and with card schemes would be desirable but not essential

· Proven project management skills

· Experience with JIRA and Salesforce – Desirable

· Strong communication skills with internal and external stakeholders

· Client facing and experience working with third-parties

· The ability to deliver multiple projects in parallel

Additional Information:

We employ a hybrid working model so you would be required to work from the Singapore office 50% of the time. Thredd operates in a secure environment and all candidates will be credit and background checked to the extent permitted by law. Work location is at 168 Robinson Road Capital Tower.

Job Summary

As Operations Manager, you will be the strategic leader of all property operations.

Job Description

• Drive operational profitability by meeting and exceeding revenue without compromising high-quality guest service;
• Maintain efficient cost controls throughout all areas;
• Plan and direct the operations, including quality, standards, cleanliness, and guest satisfaction;
• Collaborate with all head of department to guarantee the smooth functioning of day-to-day operations;
• Conduct regular operations meetings with all department head to review normal operational issues, departmental performance goals, and guest feedback;
• Be in charge of maximising profits by consistently providing the best level of service;
• Ensure strict adherence to operating controls. SOPs, policies, procedures and service standards are consistently implemented and reviewed throughout all departments;
• Be in charge of all day-to-day inquiries, complaints, and problems at the property;
• Keep track of the hotel and restaurant's function schedule and become acquainted with any modifications or changes;
• Work with the GM/RM & Executive Chef on a daily basis to forecast and plan for hotel and restaurant business;
• Promote a positive workplace culture through effective communication and regular team meetings;
• Conduct regular inspections of all divisions to ensure good guest service, cleanliness, presentation, service delivery, personnel presentation, and grooming; and
• Any other duties as requried by the Company or management.

Job Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel and Restaurant Administration, Business Administration or related major
• 5 or more years in the management operations or related function
• Proficient in English and excellent communication skills, both written and verbal
• Key competencies such as excellent communication, interpersonal skills, oriented to details, operational knowledge, leadership, team building and financial skills.
• Able to work under pressure and extreme conditions and prioritise tasks effectively
• Have solid understanding of financial analysis and accounting principal, secondary relationships with Corporate HR, Sales & Marketing and Revenue

Core Responsibilities

• Manage the end-to-end bid process.
• Manage bid teams and inputs from key stakeholders, typically engaging with sales, marketing, product teams, finance, commercial, legal and project management / delivery.
• Work with the Sales lead to develop a clear win strategy for each bid and ensure win themes are clear and compelling.
• Understand and resolve complex technical, strategic, and business issues.
• Prepare and review the commercial aspects of the bid, ensuring all products / services are included in the final price to the customer.
• Risk tracking and management throughout the bid process.
• Contributing to the written proposal - both in terms of content and presentation (such as providing guidance around the executive summary).
• Manage the bid budget and monitor and report on overall performance against KPIs.
• Ensure timescales are achieved at each step of the bid process, including all internal governance, while taking the initiative in setting realistic deadlines.
• Ensure on-time submission of compliant and commercially sound bids.
• Co-ordinate and plan all client presentations required as part of the bid submission.
• Drive continuous improvement, through post-bid reviews, both internally and with customers.

Requirements

• Possess experience in IT Services Industry with Bid Management experience.
• Minimum 5 years of experience will be preferred.
• Possess strong communication and stakeholder management skills.
• Able to work in a fast paced and dynamic environment.
• A proven track record of success in delivering winning bids.
• A Self-driven, resourceful and committed individual
• Able to work independently and within teams.

. At least 10 years experience in F&B industry

· Willing to work on holidays / work on shifts / change of shift

· Able to stand/work for long hours

· Can work between different locations

· Have relavant certificates

• Recruiting, interviewing and training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy, getting their feedback on the experience and handling complaints
• Organizing schedules, keeping track of employees’ hours and recording payroll data
• Ordering food, linens, gloves and other supplies while staying within budget limitations
• Supervising daily shift operations, including front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste
• Appraising staff performance and disciplining or retraining employees to correct poor performance

Job Resoibsibilities

• Build and maintain client relationships and act as primary fund administration client relationship manager for fund accounting and other related services
• Be actively involved in business development to pitch for new client engagements
• Set up the fund administrative services workflow and best practices, including evaluation of any fund accounting software where necessary
• To handle all fund accounting activities which includes periodic financial statements, partner allocations, NAV calculations, annual reporting requirement, and capital activity statements etc
• Assist in investor reporting, partner capital account statements, capital calls, distribution, equalization notices and client reporting are prepared and disseminated correctly
• To provide support in multiple asset classes and funds
• Develop strong business relationships with both internal and external stakeholder including fund managers, investors, auditors, tax agents etc
• Other ah-hoc administrative duties

Job Requirements

• Degree in Accountancy, ACCA, CA or professional qualifications
• Minimum 5 to 10 years of relevant experience (preferably in fund houses and fund administrators)
• Strong knowledge of report standards including IFRS, SFRS and RAP 7.
• Positive attitude with great communication skills, meticulous, analytical and the ability to work effectively in a team.
• Individuals who are detail-oriented, comfortable and meticulous to figures and driven to meet deadlines.

Responsibilities:

• Approach potential customers, build and maintain own specific relationship maps for your territory, incorporating both existing relationships and aspirational contacts.
• Manage current customer expectations while expanding reach and depth within the assigned territory.
• Negotiate favorable pricing and business terms with large commercial enterprises by emphasizing value and ROI.
• Demonstrate resourcefulness when tackling challenges that defy easy solution.
• Have intuitive sense of necessary steps to close deals and secure customer validation.
• Identify a comprehensive set of business drivers behind every opportunity.
• Ensure high forecasting accuracy and consistency
• Exhibit strong ambition to grow the business as a leader in the country, demonstrating high efficiency and motivation for career success.

Requirements:

• Posseses over 5 years of closing experience, with a blend of field sales in mid-market and enterprise segments, specializing in the Telecom and FSI sectors within the IT industry, as well as Government, Manufacturing, Retail and Transportation sectors.
• Previous experience with vendors or system integrators are added value.
• Sales experience in the software industry, with a preference for ITSM, ITOM, Cloud, Saas, BI, ITOPs, CRM/ERP sales experience.
• ITIL certificate is plus point.
• A strategic thinker who is proactive, goal-driven, and results-oriented.

We are a paediatric clinic located in Tanglin (Napier MRT). We are seeking a dedicated and enthusiastic Clinic Manager to join our growing team. This position offers an exciting opportunity to be part of a dynamic team and contribute to the growth and success of our clinic.

Key Responsibilities:

• Oversee clinic operations and team of staff
• Assist with daily clinic operations, ensuring smooth and efficient workflow
• Greet and comfort children and their families

What We're Looking For:

• Comfortable and confident working with children
• Strong communication and interpersonal skills
• Hardworking, reliable, and detail-oriented
• Team player with a positive attitude
• Able to lead a team effectively
• Adaptable and open to change in a fast-paced environment
• Willingness to go the extra mile to ensure excellent patient care

This is an exciting opportunity to contribute to the well-being of children and make a meaningful impact in a dynamic, supportive work environment.

For any enquiries, drop our team an email at [email protected]

Roles & Responsibilities

• Managing the sales and marketing of Superabsorbent Polymers to Japanese multinational accounts in South and Southeast Asia.
• Work with other sale colleagues to develop sales and business plans, manage product inventory level and execute these plans to meet the Company's objectives.
• Co-ordinate with Logistic and Shipping Department to ensure timely delivery of products to customers.
• Prepare monthly Sales report to management.
• Setup and implement customer relationship program to attend to customers' requests, feedback or complaints and manage expectations.
• Collect and analyse and end customers' production and product plans to facilitate development of Group mid-term business plans.

Qualifications:

• Bachelor's degree holder in relevant fields such as marketing and chemicals with 5-8 years of relevant work experience in sales and marketing of B2B businesses, chemical products, import or export business.

Responsibilities:

• Collaborate with project managers to develop execution plans, track project progress, and resolve issues.
• Support communication with clients to advance project progress.
• Collect, organize, and publish project data and analysis reports.
• Organize and participate in project meetings, compiling meeting records and following up on tasks.
• Assist in team building, client reception, and administrative tasks.

Qualifications:

• Bachelor's degree or higher in English, Computer Science, Software Engineering, Electronic Engineering, or Telecommunication Engineering.
• Familiarity with software development processes and project management systems.
• Proactive, responsible, and able to work independently and in teams.
• Excellent communication skills and proficiency in office software.
• Strong written and verbal communication skills in Japanese and English or Strong written and verbal communication skills in Japanese and Chinese.

Responsibilities and Duties:

· Designated Person Ashore.

· Supervise and monitor all safety, quality and operational performance. The monitoring, visit, inspection, supervision and support to the vessels to correspond with the objectives and policies of the Company.

· Ensuring that the vessel is reporting timely in the electronic document safety module promptly and maintenance of the system. The responsible Superintendents carried out the required reviewed as necessary in the system.

· Ensuring that the electronic document system workflow stages are being attended and updated by the superintendents.

· Monitoring the Emerging Requirements such as Legislative, Industry recommended
best practices and service letters that will be available on the websites of Class, Flag,
OEM etc.

· Provide input for development, maintenance and improvement of all HSEMS including issuance of Ship Circulars in coordination with the Senior Marine Manager.

· Oil Major Vetting Inspection arrangement and coordinator.

· Identify trends from findings from vetting and other external inspections and initiate actions to avoid recurrence.

· Ensure that the ships have the necessary information to properly prepare for vetting and other inspections.

· Maintain good relationship and contact with Oil Majors Vetting Departments.

· Ensure that the fleet meets the vetting targets defined by commercial operator and the set target for TMSA is met.

· Ensure that incident investigation is carried out for all serious incidents and initiate actions to avoid recurrence.

· Supervise the follow up of incident analysis by the superintendents.

· Responsible for the HSEMS procedures and the continual updating of same.

· Provide support in evaluation and specification of navigational and communication equipment support the development of strategy for navigation procedures within HSEMS procedures.

· Participate and represent the group in external meetings, seminars and conferences.

· Monitor all vessels operational performance in co-operation with Commercial operation departments.

· Supervisor all loss prevention, experience feedback and reporting of causalities in co-operation with the QHSE Department.

· Ensure that all vessels are managed safely and in accordance with class rules and applicable laws, regulations, and standards.

· Visit and inspect vessel in his fleet, with special focus on problem vessels and vessels
that require special attention.

· Member of the Emergency Response Team in contingency.

Requirements:

· COC Class I or Degree holder with at least 5-year marine safety, operational experience (for fleet dry vessels) and additional vetting experience (for fleet tank vessels).

· ISM/ISO/ISPS Auditor qualification is an advantage.

· Willing to travel & sail with vessel for short voyages and evaluate problems and assist management.

· Familiar with international and local maritime regulations and requirements.

· Well versed in English & computer literate (i.e. MS Applications).

· Strong team player with good interpersonal skills.

· Good communication & leadership skill to motivate marine team & crews.

· Able to manage multiple priorities & work under pressure.

· Proactive, team worker, hardworking and detailed are essential qualities.

· Strong sense of integrity and professionalism.

Job Descriptions

Be a key player in the customer acquisition team to onboard new parents to Kodecoon’s community

• Share Kodecoon’s vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong Kodecoon community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our Kodecoon’s community, continue to track the progress of students and maintain relationships with parents

Job Requirements

• Strong communication and problem solving skills
• Fluent in spoken and written English. Fluency in Mother Tongue is a plus!
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely

Benefits

• Annual leave - start with 7 days
• Medical leave - 14 days
• Medical Insurance
• No AWS but there is performance bonus quarterly depending on performance

Working Hours

• 5 days work week, including weekends
• (9am to 6pm. Compulsory work on weekends.）

As part of a finance team who contributes to the ongoing effectiveness and efficiency of the new Private Residential development project, you will conduct the financial management, budget and cost control and forcasting of project development sector within the Group.

Responsibilities:

1.Establish project company’s financial management regulation, develop job responsibilities/scopes and related SOP

2. Daily bookkeeping and ensure accuracy and filing of files in a timely manner

3. Complete the financial statement and annual audit work

4. Manage consolidation and preparation of monthly and quarterly management reports, budgets and forecasts, cost control

5. Establish a financial analysis procedure and model, and report financial status to management regularly

6. Manage statutory filings including financial statements and tax

7. Prepare project capital plan and ensure proper cash flow and allocation of funds, as well as managing capital risks

8. Assist in cost analysis of investment and financing projects, and cooperate with the formulation of investment and financing plans

9. Other adhoc tasks assigned

Requirements:

1. Degree or professional qualification in Accountancy; CFA, ACCA, CPA and other qualifications are preferred

2. At least 3 years working experience in financial management of Real Estate development projects in Singapore, familiar with financing, taxation, cost control and other related to Real Estate development business

3. Familiar with Singapore's financial policies, corporate financial regulations, and procedures, and proficient in relevant financial and tax laws and regulations

4. Strong capabilities in capital management, cost control, risk control and financial analysis

5. Good organization, coordination, communication skills and teamwork spirit, have a strong sense of responsibility

Monday to Friday; Based in HQ (near Changi Business Park)

KPMG in Singapore is part of a global network of independent professional services firms providing Audit, Tax and Advisory services. We operate in 145 countries and territories and in FY21 had more than 236,000 people working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

The successful candidate will have the following responsibilities:

• Managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentations and management letters and reports and monitoring of engagement progress against budget and timeline
• Developing and maintaining long-term client relationship and identifying business development opportunities
• Coaching and developing team members to achieve technical competencies and efficient performance

The ideal candidate should have:

• A recognised degree in Accountancy and professional accounting qualifications such as ACA, ACCA, CPA or equivalent
• Must have knowledge on PCAOB Standards, IAS, ICOFR, IFRS, US GAAP
• External audit experience of minimum 7 years or more in a mid-tier or large accounting firm and experience in handling a portfolio of clients in a medium to large professional services firm
• A good understanding of pertinent business and risk management issues and familiarity with the regulatory and reporting environment. Good working knowledge of IFRS, US GAAP and SOX-404 is greatly advantageous
• Excellent communications skills, strong analytical skills and excellent business acumen.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

Job Description

About us:

We are part of a large trading house with headquarters in India trading into dry bulk commodities like iron ore fines, coal and food grains, we are presently looking for suitable candidates to strengthen our accounts team.

Responsibilities

Banking

• Provide monthly bank reconciliations including forex reinstatement
• Check bank charges and interests
• Correspondence and coordination with banks for accounts maintenance, new accounts, account closures and KYC changes etc.

Monthly Accounts

• Ensure revenue recognition, cost relevance, accruals and provisions etc.
• Should be hand on to prepare monthly reports incl. Trial Balance, Profit and Loss a/c, Balance Sheet, Segment wise accounts, Income Tax and Withholding tax, Investment, Debtors and Creditors Ageing, adjustment of forex gain/loss.
• Preparation of fixed asset and depreciation statement.
• Upkeep robust accounting software and optimize Chart of Accounts, Cost Centers & Cost Categories etc.
• Regular account ledger scrutiny, flag non-moving balances, receivable & payable management, cross matching revenue and balance sheet items.
• Prepare and maintain various dashboard reports relating to receivables, payables, cash flow plan, compliance calendar, actual and projected financial performance etc.

Audit

• Closing entries and preparation of audit schedules and detailed working papers with mapping.
• Work closely with auditors and ensure timely and smooth audit
• Maintain complete audit working files for each financial year
• Review final draft financial statements as per accounts and applicable accounting and financial reporting standards

Secretarial / Tax / Transfer Pricing Compliance

• Ensure timely filing of Form ECI, Form C, IR8A, IR21, CPF, etc. and payment of tax
• Transfer pricing table preparation, hands-on support and coordination with Consultants for report issuance and timely assistance to related parties for docs and information required by them from time to time.
• Maintain registers and record for shares, registered address, directors, board and general meetings including minutes and ensure timely filing of annual return and XBRL

Others

• Willingness to assist in trade / operation, HR and admin matters on need basis
• Ensure maintenance of auditable documentation for current and past periods as required under tax and company law.

Personal abilities:

• Team player, flexible and enjoy the administrative challenges of supporting a small office of diverse functions.
• Ensure successful execution of tasks assigned in a timely manner and presentation skill.
• Fast-learner, self-motivated, tech savvy and result-oriented.
• A go-getter with positive mind and solution-driven approach
• Ability to work under pressure, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Good written and verbal communication skills, systematic approach, attention to detail, are equally important.

Education, training, and experience:

• Prefer CA/CPA or similar higher degree in accounting and finance
• Minimum 5 years experience in accounting and MIS related roles.
• Prior experience in a Commodity trading or Ship chartering Company is a plus.
• Very good accounting knowledge and commercial acumen.
• Very good knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
• Experience in TALLY accounting software is an added advantage.

Other info:

Salary is negotiable based on knowledge and experience.

Group website : www.bagadiyabros.com

If interested, please send email to [email protected]

• Develop and implement operational strategies aligned with the organization's goals and objectives.
• Collaborate with senior management to define operational KPIs and targets.
• Identify opportunities for process improvement and cost optimization.
• Allocate resources effectively to meet operational needs, including personnel, equipment, and materials.
• Optimize resource utilization to maximize efficiency and minimize waste.
• Forecast resource requirements based on business demand and growth projections.
• Analyze existing processes and workflows to identify inefficiencies and bottlenecks.
• Implement process improvement initiatives to streamline operations and enhance productivity.
• Monitor process performance and KPIs to ensure continuous improvement.
• Recruit, train, and mentor operational staff to build a skilled and motivated team.
• Delegate responsibilities and tasks to team members, ensuring alignment with operational objectives.
• Provide coaching and performance feedback to support professional development and growth.
• Develop and manage the operational budget, forecasting expenses and allocating resources effectively.
• Identify cost-saving opportunities and implement cost-control measures to optimize operational spending.
• Monitor financial performance against budgetary targets and report variances to senior management.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is responsible to deliver the right protection and group product solutions to targeted customer segments through our distribution channels (Agency, Bancassurance/Partnership, Group, Digital, etc) and also to ensure effective maintenance of the existing product shelf.

Job Description:

• Ideation and development of new product solutions that are market leading, meet customer needs and improve financial performance.
• Support the implementation of strategic initiative across PACS to drive the protection and group business
• Work with Actuarial Pricing in achieving a balance for all stakeholders, eg. Compensation, pricing, product benefits, time to market, etc
• Participate and support the Head of Department in engagement with distribution partners on product ideation and development
• Work with the delivery/implementation team and other stakeholders to ensure product launch is in accordance to the product plan and meets the objectives of the business case
• Work with marketing and distribution teams to provide education, support and communication tools to better target new customer and service existing customers.
• Tracks performance of products launched and collaborate with stakeholders to improve its performance and/or address any gaps
• Actively monitor the competitive environment and provide the relevant analysis and/or recommendation to support the distribution

Who we are looking for:

Competencies & Personal Traits

• Strong analytical skills and an ability to understand complex insurance product levers
• Good spoken, presentation skills and written communication as well as articulate interpersonal and negotiation skills
• Demonstrate influence and maturity for effective collaboration across departments
• Adaptable and can deal with change and ambiguity
• Dynamic individual who strives in fast moving environment

Working Experience

• Diploma / Degree with at least 8 years or more of experience with successful track records in the area of life product developments
• Ability to work in a team effectively while managing tight timelines and working in a fast-paced environment
• Independent and able to manage relationships with internal and external stakeholders

Education

• Degree in Actuarial/Marketing/Business Administration/Mathematics or related discipline

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

- Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

Responsibilities

• Develop and manage project schedules and timelines
• Study and understand design drawings as well as the project brief and requirements
• Host project meetings and discussions with the design team and contractors
• Manage contractors, suppliers and vendors by assigning tasks, aligning schedules, overseeing all project deliverables
• Coordinate with vendors/contractors, designers or management for site matters
• Conduct regular site visits and inspections to ensure project compliance and to update relevant stakeholders
• Communicate and address any issues or challenges that arise for site matters
• Practice effective verbal and written communication among all stakeholders
• Facilitate QA/QC checks for all projects during the completion stage

Who are we looking out for

• Meticulous and detail-oriented
• Proven ability to troubleshoot and solve site issues and constraints
• Strong familiarity with project management, methodologies, and best practices
• Experienced in seeing projects through the full life cycle
• Strong initiative skills, dynamism, and resourcefulness
• Proven ability to complete projects according to outlined scope and timeline
• Able to work independently and self-motivated

Job Responsibilities:

• Maintain and strengthen relationships with existing mining companies and suppliers across various categories.
• Oversee procurement of imported Iron Ore and other related commodities.
• Identify and explore new business opportunities within the iron ore sector.
• Collect and analyze market data on Iron Ore to inform business decisions.
• Develop and execute effective sourcing strategies to expand the supplier base for Iron Ore.
• Collaborate with the Iron Ore sales and marketing teams to gather market intelligence, providing insights to the research team for trading strategy development.
• Negotiate contracts with clients, ensuring favorable terms for both parties.
• Coordinate with sales and freight teams to ensure smooth operations.
• Perform any other ad-hoc tasks as assigned by management.

Job Requirements:

• Bachelor’s degree or higher, preferably in international trade, business, or a related field.
• At least 3 years of experience in trade operations, particularly in the import and export of commodities. Overseas work experience is an advantage.
• Familiarity with Iron Ore procurement, sales, and logistics is a plus.
• Strong communication, negotiation, and interpersonal skills.
• Proactive, responsible, and able to work well in a team environment.
• Proven experience in commodity procurement.
• Able to work under pressure with a positive, flexible attitude.
• Honest, with a strong ethical approach to work.
• Excellent communication skill.

· Independent and highly organized Project Designer with minimum 3 years of experience in Luxury Residential, Hospitality and F&B Interior design.

· Work closely and reports to Project Director. Able to follow through projects from start to completion.

· Minimum 3 years of experience in project and site coordination.

· To work closely with the team, as well as with other consultants (architect, engineer, lighting designer) and client.

· Strong in technical details, able to check through shop drawings.

· Able to plan internal work schedule as well as project schedule.

· A good team player, communicator, self-motivated and meticulous in details.

· Bilingual (Good command of English and Mandarin is a essential, to handle enquiry from Chinese speaking client and supplier from China).

· Proficient in Autocad, Photoshop & MS office

· Enjoy travelling for work (In Asia)

· Available in short notice.

· Singaporean / PR are welcome.

Responsibilities

• Lead project team and facilitate their ability to complete the project on time
• Manage and oversee the day-to-day management of projects and on-site works
• Responsible for ensuring smooth implementation and monitoring of work progress.
• Supervise workers and sub-contractors to ensure works are carried out as per schedule and in good quality
• In charge of the planning, assessment and implementation of the whole project safety system and ISO system
• Communicate and coordinate with clients and consultants, clarify requirement, plan, monitor and control the project, including carrying out implementation of the project.
• Preparation of site progress report and necessary documentation and attend daily site meetings
• Identify and resolve site issues effectively and efficiently.

Requirements

• Degree or Diploma in Electrical Engineering or its equivalent
• Min 5 years relevant experience with at least 3 years project management experience at local projects
• Strong technical abilities and interpersonal skills
• Highly motivated and possess strong leadership qualities and the ability to work independently in a challenging environment.
• Able to communicate effectively at all levels.

The VIP Manager will fulfill a strategic and operational role in establishing and maintaining the membership community. Their duties will encompass developing and executing the membership strategy and programming activities aligning with organizational objectives to enrich the club experience, overseeing membership databases, and supervising the property's reactive and proactive membership sales efforts. The VIP Manager will serve as the guardian of the club, ensuring the club’s management and preservation of its brand standards. They will jointly shoulder the responsibility for achieving revenue targets and ensuring guest and associate satisfaction. The VIP Manager will partner with Director Culture & Entertainment and Marketing teams to execute all aspects of the Marketing experience.

CANDIDATE PROFILE

Education and Experience
· High school diploma or GED; 6 years’ experience in the related professional area.

OR
· 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in the sales and marketing or related professional area.

Preferred:
· Familiarity with the entertainment industry and demonstrated ability to make connections with high-profile clientele

· Proven experience in membership management or a similar role within an exclusive/private club or luxury environment.

· Strong leadership and team management skills.

· Exceptional interpersonal and communication skills.

· Proficiency in membership management software and tools.

· Ability to maintain discretion and confidentiality.

Additional Information:

This role requires flexibility in working hours, including evenings and weekends, to accommodate club events and member needs.

CORE WORK ACTIVITIES

Membership Growth

· Develop and execute strategies to attract new members and retain existing ones.

· Executes market research to target and acquire new membership business and/or close on business.

· Develops relationships within local community to strengthen and expand customer base for sales opportunities.

· Respond to inquiries from prospective members.

· Recruit and hire membership sales associates with the appropriate skills to meet the club's needs.

· Day-to-day leadership to the on-property membership sales associates, primarily focusing on attaining the sales objectives.

· Provide regular reports and updates to club management regarding membership performance, strategies, and

· challenges.

Member & Membership Committee Engagement

· Conducts outreach to recruit valuable committee members.

· Manages the membership committee, focusing on engagement strategies.

· Organizes meetings, collects feedback, and ensures committee satisfaction.

· Regularly reviews and refines the membership application process.

· Develops programing and engagement strategies to foster community.

· Oversees member communication and feedback channels.

· Maintains member database and preference history.

· Collates and manages member recruitment applications.

· Collaborates with other club departments for seamless member services.

· Partners with the hotel sales team to support membership events.

Financial Management:

· Create and manage the membership budget, monitoring revenue, expenses, and profitability.

· Implement pricing strategies and membership fee structures.

· Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

· Identifies new business to achieve personal and location revenue goals.

· Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

· Conducts regular networking engagements to continually build a

· Closes the best opportunities for the location based on market conditions and location needs.

Ensuring Exceptional Customer Service

· Uphold and enforce club rules, standards, and codes of conduct.

· Manages and develops relationships with key internal and external stakeholders.

· Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

· Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

· Services our customers to grow share of the account.

· Empowers employees to provide excellent customer service.

· Executes and supports the company’s customer service standards.

· Provides excellent customer service consistent with the daily service basics of the company.

· Sets a positive example for guest relations.

· Interacts with guests to obtain feedback on product quality and service levels.

Managing and Conducting Human Resource Activities

· Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

· Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

· Utilizes all available on the job training tools for employees.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Company Overview:

Finsmart Solutions, headquartered in Singapore, is a leading integrated securities trading platform service provider. With many years of financial IT construction and service experience, in-depth observation and understanding of users, and rapid iteration technology of high-quality products, Finsmart is committed to providing financial institutions with integrated solutions and value-added services, so as to continuously empower the financial industry and promote innovative development of the industry.

Product & Service:

Finsmart is committed to providing financial institutions with integrated solutions and value-added services such as securities trading system, market data service, asset management system, fund system, securities CRM and marketing system.

Market data supplier:

Finsmart holds the market data provider licenses of seven stock and options exchanges, and through the development of securities trading platform software, it can provide users with timely market data services.

Licenses:

Finsmart holds the market data provider licenses of seven stock and options exchanges include: Shanghai Stock Exchange, Shenzhen Stock Exchange, Hong Kong Stock Exchange, NASDAQ, New York Stock Exchange, Chicago Board Options Exchange (CBOE).

Key Responsibilities:

• Responsible for the requirements management and product design of overseas securities trading products. Ensure high-quality completion of product-related tasks, including requirements research, analysis, prototyping, product documentation, requirement clarification, follow-up, and acceptance testing.
• Regularly track and analyze industry competitors, gather business feedback, identify user needs, and continuously optimize product features while assisting in driving product iteration and improvement.
• Collaborate and coordinate with multiple teams, including business, UI, technical, and testing teams, to follow up on requirement clarifications and development feedback. Responsible for product launch acceptance, issue tracking, and subsequent iterations.
• Perform other tasks assigned by the supervisor.

Requirement:

• Bachelor's degree or master in Finance, Computer Science, or related fields.
• Possess at least 6 years of experience in internet finance product or mobile app client design and requirements analysis. Candidates with experience in product operations in securities firms or internet finance companies, or familiarity with mutual fund operations, are preferred.
• Proficient in using requirement management and product design tools such as Axure, Visio, and XMind. Demonstrates excellent product design capabilities, able to independently complete requirement analysis and interactive design prototypes, and possesses insights into the visual design and user experience of internet finance products.
• Strong communication and expression skills, clear logic, proactive, responsible, and able to handle pressure. Displays good project collaboration spirit.
• Proficient in Chinese and English (must).

KPMG in Singapore is part of a global network of independent professional services firms providing Audit, Tax and Advisory services. We operate in 145 countries and territories and in FY21 had more than 236,000 people working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

The successful candidate will have the following responsibilities:

• Managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentations and management letters and reports and monitoring of engagement progress against budget and timeline
• Developing and maintaining long-term client relationship and identifying business development opportunities
• Coaching and developing team members to achieve technical competencies and efficient performance

The ideal candidate should have:

• A recognised degree in Accountancy and professional accounting qualifications such as ACA, ACCA, CPA or equivalent
• Must have knowledge on PCAOB Standards, IAS, ICOFR, IFRS, US GAAP
• External audit experience of minimum 6 years or more in a mid-tier or large accounting firm and experience in handling a portfolio of clients in a medium to large professional services firm
• A good understanding of pertinent business and risk management issues and familiarity with the regulatory and reporting environment. Good working knowledge of IFRS, US GAAP and SOX-404 is greatly advantageous
• Excellent communications skills, strong analytical skills and excellent business acumen.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

Responsible for Sales activities, and other related job assigned to it. Should be ready to accept and execute, to the best of the capacity, any new or additional responsibilities which the company may delegate in the course of the employment.

Manage the sales team, monitor team KPI, prepare monthly and yearly sales target.

Manage weekly meetings with the sales team and report to director. Head sales activities and increase business volumes and customer base.

Working Hours : Monday to Fridays 9am to 6pm

Available to start work immediately.