Job scope:
Responsible for implementing business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. He/she is responsible for the recruitment, training and motivating staff, and assisting the outlet manager in day-to-day activities of an outlet.
ยท Coordinate daily roster and supervise attendance
ยท Supervise and coordinate, pre-meal meeting conducted with staff daily
ยท Project and order required supplies
ยท Provide co-ordination and services for both kitchen and service.
ยท Provide suggestions or develop new SOP to improve on operation.
ยท In-charge of recruitment, selection and training of new hires
ยท Monitor and manage the staff performance including punctuality, customer service and food quality
ยท In-charge of overall supervision of the outlet/restaurant
ยท Facilitate innovation and lead staff to implement change
ยท Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience
ยท Ensure and maintain service quality and professional etiquette
ยท Customer feedback management
ยท Examine food and beverage preparation
ยท Ensure quality control for food and service
โข manage shop staff and arrange store work schedule.
โข Beverage preparation such as tea, ice cream and other kitchen duties.
โข Cashier and counter duties as assigned.
โข Maintaining the overall cleanliness and tidiness of work areas.
โข Be involved in the opening and closing of the store (depending on the shift).
โข Other job tasks related to outlet operation
Working Days:
6 days
Working Hours:
12:30pm -- 11:00PM
10:30PM -- 9:00PM
Location:
AMK Hub near MRT and bus interchange
Toa payoh MRT