eero, (an Amazon Company) is looking for a Senior Solutions Architect to represent all aspects of the eero solution and integration process to B2B customers.
Our mission is to make technology in homes and businesses just work - through fast, reliable, and secure connectivity. Fixing connectivity in the home is, just the start. We're working on expanding our solution to more market segments by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud.
As a Solutions Architect, you will focus on “breadth” over “depth,” knowing enough about every part of the eero product including hardware architecture, security practices, networking, WiFi, mobile app experience, fleet management tools, API products, and much more. You will work as a trusted advisor for eero's service provider partners guiding them throughout their partnership with eero. You will partner with eero's Business Development teams to support all the pre-sales technical conversations, Proof of Concepts and product evaluation. You will also support the eero's service provider partners to integrate eero solution into their existing system, provide best practices and resolve critical escalations.
In this role, you will advocate for service provider partner requirements to eero internal teams and contribute in building product or solution roadmaps. You will build sales enablement material, tech notes and technical trainings for eero internal teams as well as service provider partners. Additionally, you’ll run tests on eero and competitor products to clearly demonstrate eero’s advantages and differentiation and explain to partners the best tests to use when evaluating potential products.
Key job responsibilities
· Be the voice of eero’s value proposition when connecting with new service provider partners.
· Educate partners and their customer management teams on all of eero's technical features.
· Present eero solution and all the functionalities to prospective and existing ISP partners and talk through integration options.
· Provide technical assistance during Proof of Concepts and critical escalations.
· Write white papers and tech notes highlighting eeros best features and technologies.
· Work together with partners and internal teams evaluating requests for custom software and hardware from customers.
· Document feedback, requirements and use-cases to create justification for new software or hardware development.
· Conduct and share analysis for eero’s competitors.
· Test eero against competitors, sharing findings on eero’s value.
· Lead updates via documents, presentations and meetings about the key features of our hardware and the tradeoffs we’ve made.
· Develop strong peer to peer technical relationships with our partners through which you can provide thought leadership.
· Investigate and document the real world overlap and differentiation between eero and related products.
Basic Qualifications
· Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
· In lieu of a degree, at least 10 years of relevant experiences is needed for this role.
· Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
· Experience in design, implementation, or consulting in applications and infrastructures
· Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
· Experience working as a Solutions Architect or Sales engineer preferably in the networking field
· In depth knowledge of wifi and networking protocols
· Familiarity with broadband internet technologies
· Basic knowledge of hardware, embedded software, cloud software, and security best practices
· Comfortable in at least one scripting language and using APIs to automate workflows
· Demonstrate ability to handle multiple, competing priorities in a fast-paced environment
· Analytical – able to self-serve from existing data sources and collect new data from any source as required
