Job Summary - As a Technology Solutions Architect within Station Satcom, you will play a pivotal role in designing, implementing, and optimizing IT product solutions tailored to the maritime industry. Your responsibilities will include integrating IT services with Maritime internet / communications satellite technology to deliver seamless connectivity and managed services to our maritime clients. This role requires deep technical expertise in IT infrastructure, networking, cloud services, and satellite communications, as well as the ability to understand customer requirements and translate them into practical, scalable solutions.
ROLES AND RESPONSIBILITIES
Solution Design and Architecture
- Develop comprehensive IT and network solutions tailored to maritime clients, integrating with marine internet, communication systems, and specialized maritime applications.
- Collaborate with engineering, operations, and sales teams to design robust, scalable, and secure IT solutions that meet both business objectives and client needs.
- Provide technical leadership in defining architectural frameworks, ensuring solutions aligning with industry best practices and adhering to regulatory standards.
Product & Service Development
- Design and optimize IT products and services for maritime environments, with a focus on managed IT services, remote monitoring, cloud integration, cybersecurity, satellite connectivity integration, and data analytics.
- Lead technical evaluations and feasibility studies for new IT products, assessing compatibility with satellite communication systems and onboard technologies.
- Define detailed product specifications to ensure that solutions meet both operational efficiency and client-specific requirements.
Customer Engagement and Requirements Gathering
- Engage with maritime customers to identify their requirements, operational challenges, and specific pain points, translating them into actionable technical requirements.
- Conduct solution presentations, technical workshops, and demonstrations to communicate the value of proposed solutions to customers effectively.
- Develop comprehensive documentation, proposals, and customer-facing materials that clearly convey the solution architecture and associated benefits.
Integration and Implementation
- Lead the implementation of IT solutions, coordinating closely with customer teams, project managers, and technical staff to ensure timely delivery and seamless integration with existing infrastructure.
- Configure and integrate new solutions with onboard IT systems, network connectivity, and customer shore-side infrastructure.
- Troubleshoot and resolve issues encountered during integration, collaborating across functions to ensure the final solution meets quality and performance standards.
Technical Leadership and Collaboration
- Stay updated on advancements in satellite communications, IT infrastructure, cloud solutions, and maritime connectivity technologies and regulations.
- Serve as a subject matter expert in system integration, IT network design, and connectivity solutions, providing guidance, training, and documentation for engineering and support teams.
- Partner with vendors, industry stakeholders, and internal teams to ensure solutions remain innovative and competitive within the maritime sector.
Key Skills and Technical Expertise
- Networking and IT Infrastructure: Proficient in designing and managing IT infrastructure, networking, and cybersecurity solutions.
- Maritime Applications and Protocols: Familiarity with maritime-specific applications, including protocols like VoIP and video conferencing, as well as managed services.
- Certifications: Highly desirable certifications include CCNA, CCNP, AWS Solutions Architect, CISSP, or other relevant network, cloud, and solutions architecture certifications.
- Analytical Skills: Skilled in assessing technical requirements, performing risk analysis, and designing solutions that balance performance, scalability, and security.
- Communication Skills: Strong interpersonal and communication skills with the ability to convey complex technical solutions to both technical and non-technical audiences.
- Problem-Solving: Proven experience in diagnosing and resolving complex IT and connectivity challenges in maritime settings.