Position: Desktop Support Engineer (Band 1)
Working Location: Tuas / Changi (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm
Salary Range: $2,600 - $2,800

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Interested candidates feel free to contact me.

wa.me/6597930832

Liaw Ying Ru Karis Reg No: R24125303

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Product Specialist to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Product Specialist:

• Conduct sales and marketing activities to meet business targets.
• Develop and implement strategies to position products and services effectively in the market.
• Coordinate with suppliers and customers to address inquiries and explore business opportunities.

Requirements:

• Degree in Pharmaceutical Sciences or related
• 1 - 2 years experience in B2B Pharmaceutical Sales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

JOB TITLE: PRIMARY SPECIALIST TEACHER (MUSIC)

Links to: Learning Area Leader

WHO ARE WE?

Nexus is an empowering, learning-focused community. We strive to create an honest, open and innovative community with our learners, parents and peers. We believe that we have something unique and special here, we are proud to be different in the way we work; and how we teach and learn.

At Nexus, we do things differently. Each member of staff is valued and recognised as a unique individual collaborating as part of a supportive community, to elevate one another with innovative ideas. Our strategies emerge from the collective positive mindsets of our colleagues. You will experience high levels of ownership and empowerment in your role.

JOB DESCRIPTION

Primary Specialist Teachers are informed, reflective practitioners who use inquiry-based teaching strategies. The Music Teacher will create a positive learning environment where learners are encouraged to develop their musical abilities, creativity, and appreciation for music through a variety of instruments, voice, and movement. The role involves guiding learners in both individual and ensemble performance, theory, music appreciation, and integrating music with the broader curriculum. There is also an expectation to contribute to the Music Ensembles/Music CCA program.

ROLE AND RESPONSIBILITIES

Employing effective pedagogy that enables children to become successful and self-regulated learners who achieve personal excellence by:

• Developing and implementing age-appropriate Music programmes aligned with the IB Primary Years Programme (PYP)
• Engaging learners with interactive, creative instructional programmes
• Creating a structured, positive, and stimulating learning environment
• Maintaining accurate learner records, assessments, and reports
• Providing feedback to support learner growth and skill development
• Involving parents in their children’s learning through learner-led conferences and regular parent – teacher dialogue
• Involvement with the school music ensembles and music CCA programme
• Employing and integrating ICT as a tool that improves children’s learning and assists learners to solve authentic problems related to “real-world” problems or issues
• Positive involvement in whole school events and activities as required

QUALIFICATIONS AND SKILLS

• A relevant degree plus teaching qualification (or equivalent)
• Higher degree or recognised professional qualification (preferred)
• Evidence of continued relevant professional development
• Experience working with bilingual and multilingual learners and learners with diverse needs
• At least 2 years of relevant experience in an international school environment where the school curriculum focused on PYP, MYP, IBDP and/or UK (preferred)

Nexus International School (Singapore) is committed to the safety and wellbeing of our children and families. Nexus endorses the Convention on the Rights of the Child, which Singapore ratified on 11 December 2008, and establishes a clear policy and guidelines to protect our learners from maltreatment by any person or persons who come in contact with them in any environment.

Nexus International School (Singapore) is an equal opportunity employer. We respect and seek to empower each individual and value the diverse cultures, perspectives, skills and experiences within our school.

Whilst every effort has been made to explain the main duties and responsibilities, the role may be revised from time to time.

Interested candidates are encouraged to apply via https://careers.taylors.edu.my/job-invite/3926/

Key Responsibilities:

• Perform load testing on washers using appropriate consumables to assess performance.
• Conduct dryness testing for sterilizers to ensure proper functionality.
• Prepare and package load sets for testing, including pouching, wrapping, and placing items in containers.
• Arrange instruments in containers for testing purposes.
• Generate detailed reports in alignment with customer requirements.
• Troubleshoot issues related to clinical and user applications involving consumables.
• Optimize machine program parameters to meet desired outcomes for specific loads.
• Execute load efficacy testing for all machine programs during equipment and consumables trials, adjusting parameters as needed to achieve optimal results.
• Perform technical validation of machines and conduct steam quality assessments.

Requirements:

• Adaptability to handle unexpected situations effectively.
• Ability to work independently with minimal supervision.
• Proficiency in reading and interpreting technical documentation and block diagrams.
• Prior experience in CSSD or water treatment systems is advantageous.
• At least 3 years of experience in technical support or application testing for CSSD equipment or systems.
• A degree in Biomedical Engineering or a related field.

You may send your resume to [email protected] for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Pan Hong (Reg No. R2094728)

Our client is in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Regulatory Compliance Specialist:

• Ensure compliance with regulatory standards for medical devices and biotechnology products, preparing and submitting necessary documentation.
• Assist in product registration, renewal, and change submissions, liaising with regulatory agencies and suppliers.
• Develop regulatory strategies and provide guidance during product development for timely market access.
• Maintain accurate regulatory documentation and records for submissions and approvals.
• Support Quality Assurance to ensure regulatory compliance and participate in audits when needed.
• Collaborate with internal teams to integrate regulatory requirements into product launches and provide regulatory training.
• Identify regulatory risks and develop mitigation strategies for product marketing and commercialization.
• Monitor post-market safety data, reporting adverse events as required by authorities.

Requirements:

• Degree in Life Science or related field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are seeking energetic, creative, fun and talented individuals to join our team. In this role, you will be responsible for hosting live streaming events across various platforms sharing health, wellness and lifestyle tips, developing engaging content across our social media & e-market platforms to enhance our brand’s online presence and engagement.

Key Responsibilities:

• Develop, create, and publish high-quality, engaging content (images, videos, graphics, etc.) for various e-marketplaces and social media platforms including Facebook, Instagram, Twitter, LinkedIn, Xiao Hong Shu and TikTok etc.
• Plan, coordinate, execute and host daily live streaming on Shopee, Tiktok, META and other platforms as assigned.
• Preferably able to provide health talks for offline events, or record videos related to health talks for social media, if any.
• Conduct product training
• Monitor, respond to, and engage with the audience in a timely and authentic manner to build a strong community and enhance brand loyalty.
• Track, analyze, and report on content performance and live streaming metrics to continuously optimize and improve strategies.
• Account / Client Relationship Management to strengthen relationship with clients through periodic business reviews and activity updates.
• Manage a pool of part-time or ad-hoc content creators and live streamers
• Stay up-to-date with the latest social media trends, tools, and best practices to keep our content fresh and relevant.

Requirements:

• Proven experience in publishing social media content online and hosting live streaming.
• Preferably with Nutritionist/Dietitian background.
• Strong proficiency in using social media platforms and tools (e.g., Facebook Live, Instagram Live, YouTube Live).
• Excellent visual storytelling skills & on-camera presence with a keen eye for aesthetics and details.
• Proficiency in video editing software.
• Excellent written and verbal communication skills in English & Mandarin.
• Ability to work independently and as part of a team.
• Full time position and work schedule will be from Mondays to Saturdays (6 days work week) based on hybrid work arrangement.

Lico Resources, the specialist executive search firm, is partnering a leading financial institution in searching for an Information Technology Risk Management Professional. The institution is a key player in the finance sector, and is dedicated to fostering a secure and technologically advanced environment for its clients. they are seeking a dynamic professional to join their existing team in Singapore.

This role involves collaborating with internal and external teams to assess risks, implement effective security measures, and ensure the overall robustness of the technology landscape.

Key Responsibilities:

• Conduct comprehensive risk assessments for the firm's IT systems, applications, and processes.
• Develop, implement, and enforce risk management policies, procedures, and controls to mitigate potential threats.
• Collaborate with cross-functional teams to identify and address emerging risks associated with technological advancements.
• Monitor and analyze security incidents, providing timely response and remediation strategies.
• Stay abreast of industry trends, emerging threats, and best practices to enhance the firm's risk management capabilities.
• Communicate effectively with stakeholders, including IT teams, senior management, and regulatory bodies.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in information technology risk management, with a preference for candidates with financial services industry experience.
• Strong understanding of information security frameworks, risk assessment methodologies, and regulatory requirements.
• Familiar with related regulations such as Technology Risk Management Guideline, CCoP2 Risk Management Practices, Guideline on Business Continuity Management, Guideline on Outsourcing and other relevant notices and guidelines
• Familiarity with industry frameworks and methodologies for technology risk management, such as NIST Cybersecurity Framework, ITIL, ISO 27001, and COBIT. Professional certifications such as CISA (Certified Information Systems Auditor), CISM (Certified Information Security Manager), or CRISC (Certified in Risk and Information Systems Control) are advantageous.
• Experience with risk assessment tools and technologies.
• Excellent communication skills, both written and verbal.

If you are interested in this role, please send us your updated resume today to [email protected] quoting reference number A09478 Please note that only shortlisted candidates will be notified.

“Data provided is for recruitment purposes only.”

Job Reference No: A07415 EA Licence No.: 13C6733 EA Registration No.: R1333454

1 Year Contract Regional Communications Specialist

Our client is a foreign-based MNC in the Chemical industry.

Job Description:

• Develop digital/market/external communication strategies and plans

• Manage the branding and strategic marketing communications for the Asia Pacific region

• Formulate and execute all communication activities

• Provide communications consultancy services to internal stakeholders

• Implementation of global and regional online communications activities, content development, design digital marketing campaigns and social media programs, etc

• Execute projects, including trade fair

• Develop marketing literature, event modular concept, internal communications, media relations, etc

• Support digital marketing activities such as Search Engine Optimization and Search Engine Marketing, etc

• Support global and regional internal communication activities

• Implement and support employee communication

Job Requirements:

• Degree in any relevant discipline

• 6 to 8 years of digital marketing, branding and marketing communications experience

• Excellent copywriting and storytelling skills

• Salary ranges between S$7,000 to S$8,000 per month

Qualified candidates are invited to submit their applications to Jann Tan Wei Ying (R1103708)

Please send your application via [email protected]

Only shortlisted candidates will be notified.

Jann Tan Wei Ying (R1103708)

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

About the Company

They are a leading provider of specialized chemical solutions, delivering innovative additives for the lubricants, fuels, and industrial markets globally. As part of a renowned multinational corporation, their products are widely recognized for enhancing performance and efficiency, ensuring superior quality and reliability. Their commitment to research and development drives advancements that support sustainability and environmental responsibility, enabling customers to achieve optimal results in their operations.

About the Team | Manager

This role is part of a dynamic team in the Asia Pacific region, reporting directly to the Marketing Manager and working in close collaboration with the Senior Pricing Manager. The position works within a matrix structure with diverse contacts, including AP Marketing, Pricing, and Product Management teams, as well as key global stakeholders. The team provides a supportive environment with opportunities to gain exposure across business units and product lines.

About the Job

As a Senior Marketing Specialist, you will be central to driving pricing strategies and implementing marketing initiatives for the product group. Your role includes leading pricing and profitability efforts, managing margin optimization, and collaborating with regional teams to align pricing with strategic goals. You’ll also serve as a key contact for margin analysis, supporting the quotation process and delivering business insights to inform pricing decisions. Additionally, you’ll develop marketing plans, conduct competitive analysis, and oversee product portfolios to ensure customer satisfaction and business continuity, including CAPs maintenance and new product launches.

Skills and Experience Required

To excel in this position, you should have:

• A degree in marketing, business, or a science-related field.
• 10 years of experience in marketing with a strong focus on pricing or finance roles, ideally within an MNC.
• Strong understanding of cost elements, profitability drivers, and a pricing-oriented business acumen.
• Advanced Microsoft Excel skills, excellent communication abilities, and the capacity to present business cases to stakeholders.

If you’re looking to leverage your expertise in pricing and marketing to drive strategic growth in a high-impact role, we encourage you to apply!

To apply online, please use the ‘apply’ function. For further inquiries, contact Putra Nur Afiq (EA: 94C3609/R22105891) at +65 8418 0030. Only shortlisted candidates will be notified.

Position: Delivery Driver [Class 4 license required]
Location: Pandan Ave / Bedok / Yishun
Working Day : 5.5days ( Sunday off)
Working Timing : 10AM - 8PM (Mon - Tue) | 2PM-10PM (Wed- Friday) | 12 - 5PM (Sat) no break
Basic: $2400 + Allowance $400 + Monthly incentives $900

Responsibilities

• Review route manifest prior to pickups to ensure appropriate products are picked up from each customer in a designated time frame
• Perform vehicle inspection before departure
• Load and unload parcels in a safe and secure manner to prevent damage, spillage or loss
• Communicate any traffic delays or concerns to supervisor as needed
• Maintain good communication and relations with internal and external stakeholders
• Comply with company safety standards
• Complete all necessary paperwork during pickups
• Report all mispicks to supervisors
• Exhibit professionalism with customers at all times, to include proper dress attire representing the company

Requirements

• Possess Class 4 driving license is a must
• Able to carry heavy furniture and heavy equipment

Benefits

• CPF included
• Fuel card provided
• Medical, Specialist and Dental Insurance
• Annual Leave
• Monthly performance-based incentives
• Annual performance bonus
• Progression opportunities available

Interested candidates feel free to contact me.

wa.me/6597930832

Liaw Ying Ru Karis Reg No: R24125303

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Provide front-line service to patients and visitors such as registration of patients, answering phone and email queries, scheduling of appointments and billing.
• Handle insurance claims and other admin/ad hoc duties.

Requirements:

• Diploma and above
• At least 2 years of frontline experience in healthcare industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a leading medical solutions provider in Asia. Due to their current expansion plan, they are looking for a Solutions Specialist (Intensive Care) to join their team, in hopes of developing the current high performing team. They are located in the Central.

Responsibilities:

• Collaborate with the Team Lead to offer consultative services to clients, for both renovation projects and new installations.
• Maintain and strengthen relationships with existing customers, focusing on providing excellent service and achieving high-quality outcomes.
• Assist the Team Lead in developing and executing business strategies for new product lines and market opportunities.
• Improve relationships with key opinion leaders (KOLs) and ensure regular client engagement to enhance connections.
• Grow the customer base by networking and building relationships to support long-term business growth.
• Attend and participate in trend show or exhibitions, to stay updated on market trends and customer needs.
• Meet and exceed assigned sales targets.
• Oversee the entire product life cycle management for various models and SKUs.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in Biomedical Science / Science or other relevant field studies
• Minimum 2 years’ relevant working experience in medical equipment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

• 5.5days
• 8am - 5pm OR 9:30am - 6:30pm (Staggered working hours)
• $2500-$3800
• Novena

Job Scope:

• Manage day-to-day clinical duties in the operating theatre/recovery area/dispensering station.
• Ensure that all equipment is working correctly and adequately maintained
• Maintain patient records and documentation accurately.
• Provide high standards of patient care for all pre and post procedure.
• Provide utmost patient care and customer service to the patients and family members.
• Order and maintain inventory of medical supplies and materials
• Adhere to established protocols, policies, and procedures in providing patient care
• Perform all other duties as assigned by the Centre Manager and/or the Senior Management.

Job Requirements:

• Full registration with the Singapore Nursing Board
• Possess an Annual Practising Certificate
• IVF or O&G trained would be an added advantage

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Our client is a leading player in Manufacturing industry. Due to business needs, they are now recruiting a Digital Marketing Specialist to be part of their Marketing Team for ongoing transformation projects. They are located in the North - easily accessible.

Duties of Digital Marketing Specialist:

• Digital Strategy: Develop and implement digital marketing plans to enhance online presence, boost traffic, and generate leads.
• Website Management: Design, develop, and maintain the website to ensure user-friendliness and optimization for lead conversions.
• Content & SEO: Oversee content creation (blogs, videos, social media) and implement SEO strategies for higher visibility.
• Social Media & Ads: Manage social media platforms and execute paid advertising campaigns to increase engagement and ROI.
• Email Marketing: Create and manage targeted email campaigns to nurture leads and maintain customer relationships.
• Analytics & Reporting: Track performance using tools like Google Analytics and adjust strategies based on insights.
• Partnerships & Engagement: Build partnerships with industry influencers and engage with the online community to foster customer relationships.
• Innovation: Stay updated on digital marketing trends and apply new techniques for continuous improvement.

Requirements:

• Diploma in Marketing
• Relevant Digital Marketing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our Client is one of the pioneers in the Insuretech space who is now looking for a Motor Claims Specialist to join the team.

Responsibilities:

• Advise policyholders and claimants on policy and claims related matters.
• To negotiate and settle claims with policyholders, other insurers, Third Party claimants, and workshops accurately and timely.
• Ensure each claim is assessed correctly in accordance to policy coverage and within the Authority Limit given, with adequate reserve set.
• Ensure all correspondences and enquires, including complaints, are well managed and responded to in a timely manner with excellent claims service.
• Liaise effectively with service providers and provide the required support to them, with the objective of delivering quality claims service experience.
• Review claim files.
• Perform other duties as assigned.

Requirements:

• At least 3 years of experience in assessing and approving of motor claims.
• BCP and PGI certified

A Better Co Pte Ltd | 24C2350 | Jerlin Aw Bi Zhi (R1218675)

The Opportunity

• Adecco is partnering our client, one of the biggest Tech MNCs
• We are looking for a Supply Chain Operation Specialist
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• Background in Supply Chian Management, with minimum 3 to 5 years of related working experience
• Exposure to sales environment preferred
• Skilled in various computer programs including SAP, Microsoft Office (Excel Macro is a must) etc
• Good interpersonal skills, multi-task and ability to follow-up.
• Strong team player with an ability to work within a matrix organization

Job Description

• Responsible for the achievement of the Supply Chain Management (SCM) KPIs for the given product line (consumer electronics)
• Responsible for channel performance tracking and analysis, such as Sell-in, Sell-out, Channel Inventory and Week of Sales (WOS)
• Provide guidance to key account and product managers in demand planning, and assist them in order management and forecasting functions (sell-in and sell-out) according to overall product strategy
• Coordination with HQ, factory and local logistics team regarding securing of stocks, issuance of PO, shipment updates (departure / arrival) and etc.
• Communicating with sales team on stocks availability and coordinating with logistics team on stocks allocation
• Daily tracking and reporting on sales achievement (sell-in) against weekly target
• Ensure stocks arrive as planned for the achievement of monthly sales target
• Daily monitoring and analysis of SCM KPI for action planning and improvement plans
• To support the team on other sales and SCM related functions and ad hoc reporting
• Weekly preparation of SCM materials and reporting to business unit and senior management team
• Weekly Sales forecasting

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872

Primary English language Teacher and Curriculum Specialist
Location: Thomson Plaza, Tampines, Punggol, Parkway, Bukit Timah (Discuss the location during the interview but you will need to travel the Centre)
Working days: 4 Weekdays + 1 Weekend (Tuesday - Saturday)
Working Time: 44 hours per week
Salary: $3800 - $5500

Job Description

• Display strong classroom delivery skills according to Learning Point's suggested methodology
• Effectively utilise teaching materials to create a stimulating and engaging learning environment
• Mark and grade students’ assignments with value-added feedback
• Perform required classroom administration responsibilities
• Foster good relationships with students’ parents through regular written and/or verbal feedback
• Work together with the customer service team to provide all stakeholders with a positive customer experience
• Attend training sessions and meetings organised by the company
• Participate in level meetings/subject-sharing sessions
• Participate in curriculum development (full-time)

Job Requirements

• Bachelor's degree or equivalent
• Up-to-date with latest MOE syllabus
• 2-3 years of teaching experience

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Overview

As a Business Applications Technology Sales Professional, you are a master of the CRM & Low Code worlds, bringing life to the amazing AI-powered vision of Microsoft in this space. While there is plenty of competition on standalone CRM providers, there is no one who has to completeness of vision that Microsoft does and your role as a TSP is to partner closesly with Solution Sellers, Account Executives and key partners to bring that vision to life for our customers.

Identifies and engages with customer technical decision makers, while engaging sales team and delivering/driving sales strategy. Leverages customer context, portfolio expertise, and deep technical or industry knowledge to build credibility with customers. Leads and ensures complex technical wins. Leverages knowledge of resources and engages product and support teams to remediate escalated technical blockers. Scales wins through partner in a sell-with environment by promoting the partner within the Microsoft ecosystem. Acts as a subject matter expert on a particular competition. Develops strategic cross-workload/subsidiary and account-level responses to specific market threats. Represents the customer by acting as a role model for leveraging various internal resources.

Works with local marketing teams to provide feedback on corporate domain messages. Monitors, analyses, and provides input on proactive action plans. Applies, customizes, and guides colleagues to use existing demonstration assets. Adapts and extends architecture patterns to accommodate complex customer requirements. Applies and adapts sales methodologies to guide customers through digital transformation an advisor and innovator. Builds readiness plans for peers and proactively identifies gaps and new opportunities for learning. Oversees group training, one-to-many events with subject matter expertise across Microsoft solution areas/products. Acts as a thought leader on internal and external tech community posts.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Technical Leadership

• Leads and/oversees group training or one-to-many events (e.g., workshops, Webinars) to present and educate customers, partners, and colleagues with subject matter expertise across Microsoft solution areas/products. Builds readiness plans for peers and proactively identifies gaps and new opportunities for learning; identifies connections across platforms/workloads to promote collaborative learning. Monitors, responds to, and acts as a thought leader on internal and external tech community posts, establishes and leads vibrant tech communities, including community calls, sessions, hackathon, etc. and acts as a mentor to the community.

Solution Design and Proof

• Applies and adapts sales methodologies (e.g., catalyst, challenger sales) to guide customers through digital transformation as a trusted advisor across solution areas and uses innovation to challenge solutions against changing technology (e.g., Power Apps).
• Adapts and extends architecture patterns across technologies/solution areas to accommodate complex customer requirements and drive integration solutions for industry flavor; delivers assets that can be leveraged by others in the business.
• Applies, customizes, and guides colleagues to use existing demonstration assets; demonstrates and oversees demonstrations (e.g., architectural design sessions [ADS], proof of concept [POC] sessions, pilots, hackathons) of solutions and position solutions against competitors; leverages partner/customer teams as needed to prove capabilities and programmatic framework for re-use by the business. Leads the review of partner demonstrations and supports partners to ensure alignment with Microsoft standards.

Build Strategy

• Acts as the voice of the customer (VOC) by acting as a role model for leveraging various internal resources (e.g., OneList, End Customer Investment Funds [ECIFs]) and mentoring peers on best practices around internal resource usage; participates in Microsoft centric operations and cadences to align with customers as needed; acts as a go-to resource for customer success.
• Proactively develops strategic cross-workload/subsidiary and account-level responses to specific market threats by identifying market patterns and delivering feedback to business group on industry trends and needs.
• Works with local marketing teams to provide feedback on corporate domain messages; works with account teams to tailor and drive the win plans to audience for the local markets using knowledge of Microsoft offerings, their context in the competitive landscape, and broader market trends.
• Builds competitive knowledge, documents compete patterns across solution areas, and shares within the community to drive change and escalations for competitive selling strategies; acts as a subject matter expert on a particular competition; delivers competitive knowledge back to product and engineering teams.
• Monitors, analyzes, and provides input on proactive action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes; identifies opportunities to promote usage.

Scale Customer Engagements

• Leads and ensures complex technical wins (e.g., cross-workload, cross-team, cross-geo, subsidiary-level impact) by establishing rules of engagement (e.g., role boundaries, handoff strategies), coaching others (e.g., technical sellers, account teams), leveraging knowledge of processes (e.g., Managed Service Provider [MSP], co-sell partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]); ensures and drives alignment of Microsoft technologies with future sector standards and requirements by working with industry boards and driving customer case studies and references. Identifies and engages with customer technical decision makers proactively while engaging sales team and delivering/driving sales strategy.
• Uses knowledge of customer context and deep technical, domain, cross-solution, and market/industry knowledge and experience to build credibility with customers individually or at scale.
• Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites) and proactively engages product and support teams to remediate escalated technical blockers by conveying impact and anticipating and addressing future potential blockers based on needs.4

Scale Through Partners

• Scales wins through partner in a sell-with environment by promoting the partner within the Microsoft ecosystem (e.g., account teams) and drives the orchestration model for partner engagement at scale.

Qualifications

Required/Minimum Qualifications

• 10+ years of technology-related sales or technical sales experienceOR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.

Additional or Preferred Qualifications (PQs)

• 7+ years of technology-related sales or technical sales experience in CRM/Low Code spaceOR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience
• OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 3+ years of technology-related sales or account management experience.
• CRM applications including Marketing Automation, Sales Automation, Relationship Sales, Customer Service, Field Service and how they translate into business impact and value.
• Expert understanding or 1 to 2 years’ experience selling into one of the following industries: Government , Financial Services, Telco and Healthcare.Broad understanding of commercial cloud offerings, Microsoft’s cloud platform, and/or competitors and related ecosystems.
• Relationship building with C-Suite
• Design Thinking and Solution Envisioning
• Strong presentation, white-boarding, and communication
• Passion and commitment for long-term customer success
• Ability to maintain a high level of productivity, manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
• Organizational agility: able to coordinate stakeholders like Marketing, Engineering, Licensing, Legal, Technical, Executives etc.
• Problem solver and ability to work in rapidly changing environment effectively managing ambiguity.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.