POSITION OVERVIEW
The Retail Store Supervisor contributes to the achievement of the store’s profitability and Key Performance Indicators by providing customer service aligning with Under Armour’s core values while working as part of store leadership to accomplish operational excellence. The Retail Store Supervisor serves as a coach and mentor to other teammates within a defined area (DOR)/department. This role also serves as the go-to leader in the absence of the Assistant Store Manager role and may have closing and opening responsibilities.
KEY RESPONSIBILITIES:
Sales & Omni
• As part of the store leadership team, supports in driving sales and retail/omni KPI target achievement.
• Provides in-depth information related to wide portfolio of technical products.
• Seeks and offers solutions to athletes based on their requests.
Brand image & Customer Experience
• As part of the store leadership team, supports in training teammates to provide a service/selling culture unique to Under Armour.
• Uses advanced functional expertise to drive sales and Athlete loyalty in their area (DOR).
• Shares, guides and trains basic core and seasonal product knowledge to teammates within their area (DOR).
Retail Operations
• Train and lead teammates in the execution of daily operations aligning with UA process and policies.
• Partner with rest of store leadership in maintaining standards covering merchandise and floor sets.
• Ensure compliance with all UA policies and procedures. • Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity.
• Assume Stock Lead responsibilities in the absence of Stock Lead.
• Communicate teammates accidents/injuries to rest of store leadership immediately.
Leadership & Team Collaboration
• Communicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levels.
• Maintain and support store safety standards and communicate concerns to rest of store leadership.
• Support UA strategies to drive sales and operations; observe sales trend and advise rest of store leadership of opportunities.
• Support the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous training.
• Lead/Support a Division of Responsibility (DOR) to assist with the overall efficiency of the store. (Athlete Experience, Merchandising, Brand, Operations), if applicable
QUALIFICATIONS:
The proficiency levels (knowledge, skill, and/or ability) of a successful Retail Store Supervisor are listed below.
• 12 months experience in a sports/fashion customer & commercial focused retail environment
• Exposure to supervisor experiences.
• High School education or equivalent
• Advanced numeracy, literacy, and advanced communication skills.
• Fluent in local language and basic verbal English skills
• Basic people management skills
• Proficient in use of computers and other technology
• Effectively communicate with athletes, teammates, and leadership.
• Adjusts to new ideas/methods of working.
• Knowledgeable of store operations, visual merchandising, stock room, risk management & safety.
• Knowledge and understanding of employment laws including compliance with federal, state, and local requirements.
• Moderate knowledge of industry/retail operations and applying this knowledge to create solutions.
• Advanced selling experience and comprehensive industry understanding.
• May anticipate and prevent problems and roadblocks before they occur.
• Ability to work a flexible schedule, including holidays, nights, and weekends.
• Ability to mentor and track the development of teammates.
• Ability to provide guidance to teammates while following leadership guidance.
• Ability to connect store goals to individual tasks and responsibilities. • Ability to perform tasks and undertakings essential to store's daily operations.
• Ability to identify and escalate issues or challenges to leadership as needed.
• Ability to exercises good judgment judgement in day-to-day operations and providing solutions to challenges.
• Ability to develop alternatives to non-complex issues and remain solution oriented.
