Roles & Responsibilities
· Conduct professional scalp and hair analysis for customers.
· Provide personalized recommendations for hair care products and packages to customers.
· Administer comprehensive hair treatment services, including washing, massaging, applying treatment products, and blow-drying.
· Follow up with customers on the effectiveness of the hair treatments.
· Maintain the Centre's equipment, hygiene, and professional standards.
· Update customers' detailed information and treatment progress.
· Introduce customers to new promotions and membership programs at the Centre.
· Ensure the provision of all services and consultations according to customers' needs, ensuring satisfaction.
· Track customers' daily appointments, manage schedules, and prepare for upcoming appointments.
· Responsible for replenishing the Centre's inventory and keeping accurate records of incoming and outgoing goods to ensure that inventory is adequate and effectively managed.
· Responsible for performing all cashiering related duties and ensuring that all cashiering activities run smoothly and accurately.
· Actively participate in training programs organized by the company's management.
· Collaborate with the marketing department in activities such as filming, live streaming, online, and offline promotional events.
· Perform other duties assigned by the company's management/supervisor.
Requirements
· Minimum 2 years of proven work experience
· Excellent interpersonal, communication and customer service skills
· Friendly personality, self-motivated, and sales oriented
· Able commit to retail hours and workplace relocation
· Ability to perform hair dressing duties