Job Title: La Mer Consultant (ID1281)
Location: Island wide Shopping centre. Location will decide after interview Working Hours: 5 days, 8.25 hours (exclude 1 hour meal break)
Basic Salary: $2000 - $2400 + commission

Job Description:
• Attend to walk in customers in the retail boutique.
• Housekeeping
• Inventory Management
• Handling of payments
• To drive online sales via participation in Social Selling activities (e.g. Social Media posting, etc)
• Any other duties as assigned by superior

Requirements:
• Possess 2-3 years’ beauty sales experience
• Basic English communication and customer service skills

The following is a list of anticipated skills required for the Zoom implementation, Skype decommissioning projects:

• Skype Decommissioning. Step-by-step Skype site DCOM process inclusive of both Skype infrastructure tasks as well as other UC group activities (i.e.. Active Directory Group, NVS, etc.).
• Zoom Implementation: Enterprise Unified Communication experience, Zoom system design and implementation experience, general voice telephony skills and understanding

Key Skills required for this role include:

• Good understanding of multiple UC platforms (SfB, Zoom, MS Teams, etc)
• Strong background in rolling out enterprise UC platforms
• Ability to “own” a site implementation, including the design and coordination tasks that are necessary.
• Good understanding of Cloud Infrastructure
• Good understanding of Network or Data Center Technologies will be a plus.

As Capco continues its rapid expansion in APAC, we seek a Principal Consultant to join a key initiative with one of our clients. This individual will be responsible for building relationships, as well as overseeing the successful governance, execution and delivery of project deliverables. The successful candidate will have come from a strong consulting background, with a wealth of experience delivering initiatives such as:

• Account Management
• Programme Management / Office (PMO)
• Target Operating Model Development
• Business Case Development
• Digital Propositions

An understanding of consulting methodologies within the financial services industry whether strategy, business case development, process mapping, lifecycle of project implementation, requirements gathering, or competitive assessment is an important factor for success in this role.

Requirement

• At least 6 years’ relevant experience in Financial Services, with a significant portion in Consulting
• Excellent stakeholder management skills and able to traverse complex organization structures
• Network of Financial Services clients with the ability to leverage and win business with them
• Business and Financial acumen
• Deep domain expertise in at least one of the following areas:

1. Capital Markets
2. Wealth & Asset Management / Private Bank
3. Risk / Regulatory Compliance
4. Investment Banking
5. Commercial Banking

• Strong presentation skills, extensive experience writing successful project proposals, business case development, experience planning and executing projects
• A track record in leading large diverse teams to implement transformation and optimisation projects and initiatives within banks on regional and global basis
• Ability to coach, mentor, attract and retain talent
• Strong Business Analysis and Project Management background
• Knowledge of the following methodologies / qualifications are also highly advantageous:

1. PMP
2. Prince2
3. Agile

We are looking for resilient and highly motivated individuals to become part of our team. If you are a quick learner with strong communication skills, you are an excellent match. Enjoy the flexibility of working from home with adaptable hours.

Your primary responsibilities include:

• Coordinating sales meetings with potential clients
• Keeping our current clients informed about company developments
• Managing administrative tasks related to sales services

Please note that this position is fully remote, emphasizing the need for self-reliance and discipline. The salary range is $3,000 - $6,000 per month, and candidates are required to have at least "A" Level, diploma, or degree qualifications.

• Contacting potential clients to establish rapport and arrange meetings.

• Planning and overseeing company operations

• Building good rapport with future and existing client

• Finding and developing new markets and improving sales

• Actively looking for new tender and submission of tender documents

• Developing goals for the team to ensure business growth

• Training personnel and helping team members develop their skills

• Expansion of regional projects

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Talent Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Stable Basic Salary + Attractive Incentives

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements

• Coordinate interviews between candidates and clients

• Develop connections and new business and relationship management sources with existing accounts

• Engage in networking and building relationships with business partners and jobseekers

• Ensure that the company's objectives and sales targets are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

JD – Solutions consultant

The Solutions Consultant is a strategic technical advisor to prospects and clients. He/she provides technical support and apply broad understanding of technical developments and products to solve customers' business problems in a timely manner.

Job Description:
• Liaise with clients and business to understand the needs/pain-point of business and to consult, design solution architecture for them.
• Carry out consulting, technical and IT/Digital architecture analysis/assessment, effort estimation, solutioning and proposal review; and present the proposed solutions to clients.
• Ensure compliance in proposed solutions (architectural design, security, managed services, etc) for clients in different industry sectors (finance, healthcare, automotive, manufacturing, telco, etc).
• Well understand services/solution offerings of the company to consult the businesses.
• Tailor IT/Digital solution and service offerings to suit clients’ needs (particularly in Singapore & APAC).
• Conduct study of the market need and trend in order to direct and initiate trendy and innovative technology/solution/services to the company’s HODs.
• Keep up-to-date on knowledge and know-how and be subject master expert (SME) in technologies (Cloud, RPA, Low-code, AI/ML, IoT, Blockchain, 5G, etc), best practices and compliances in IT/Digital solutions, services and developments for different industry sectors.

Job Requirements:
• Bachelor or Master Degree or equivalent professional experience in Information Technology or equivalent.
• Must possess excellent communication skills (in English at least), and presentation skills.
• Must be a person with good business acumen.
• Must quickly adapt with short learning curve for latest technologies (Cloud, RPA, Low-code, AI/ML, IoT, Blockchain, 5G, etc).
• Must have experience in projects/ programs of Digital Transformation.
• Must possess skillset of software engineering including design principle, platform analysis/evaluation and selection, architecting in various technologies (e.g. Cloud, RPA, Low code, AI & Machine Learning, IoT, Mobility, Data Analytics, Blockchain, etc.)
• Must have experience in IT service delivery
• Understand Technical Sales/Pre-sales role and responsibility.
• Have experience in enterprise products, distributed system, micro-services and IoT.
• Have hands-on experience as architect/technical/team lead for an Agile team.
• Have hands-on experience with advanced software development process like TDD, BDD and the likes.
• Have experience in bidding and working with Singapore Government projects.
• Having knowledge or expertise of FinTech, MarTech will be advantageous.

NOTICE

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfil the “Purposes” of collection, use and disclosure of your personal data by Decision Science Agency Pte Ltd, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to and access our website https://www.decision-science.com/#privacy-policy for more information.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

The Technical Support Consultant (L2) handles escalated support requests from Service Desk Support Consultant (Level 1) where they can’t handle as well as any projects that require on-site implementation.

When help is needed, the Technical Support Consultant (L2) can turn to the Team Leads and Technical Manager for guidance and support.

Role and Responsibilities

• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager

Qualifications and Education Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

1. Serves as a seasoned/proficient technical resource; provides tech knowledge and capabilities as subject matter expert.

2. Installation, Customization, and administration of the z Operating system & each sub-system on Mainframe

3. Installation, customization, and administration of system and application tools (ie, ChangeMan, Xpediter, FileAid, DFHSM, DFSMS, etc) on Mainframe.

4. Learn and understand critical proprietary business systems built /running in the Mainframe

5. Maintain all system & sub-system environments in compliance with the security guidelines 6. Perform and/or lead z Operating system, sub-system and tools upgrades and patching on all mainframe LPARs.

6. Provide 24x7 on-call support on a rotation basis which at times require work outside of normal business hours to support critical tasks.

Tech Skillset:

• Experience in Mainframe
• Experience in IBM MQ
• Experience in DB2 database

The Global Support Operations (GSO) team at Meta plays a crucial role in assisting Meta's advertisers by delivering scalable services and operations. Our team blends profound product expertise with strong operational and analytical skills to develop solutions that cater to the needs of millions of advertisers across a diverse portfolio of complex products. Within the GSO organization, the Technical Solutions Consultant team specializes in supporting our advertising products. We are a group of innovative problem solvers dedicated to optimizing the utilization of our products by businesses. Our motivation is rooted in our passion for technology and our commitment to driving impact for our advertisers.

As a Technical Solutions Consultant, you will serve as the primary technical liaison for both our clients and internal stakeholders. Your mission will be to acquire in-depth knowledge of our advertising solutions, advise clients on best practices, and swiftly address any technical challenges that arise. Additionally, you will contribute to the development of tools, the automation of services and operations, and the facilitation of internal and external education on Meta's marketing solutions. We are seeking individuals who are naturally inquisitive, comfortable navigating uncertain situations, and adept at devising innovative solutions to meet client requirements.

In this role, your primary focus will be on our advertisers in the Greater China Region (GCR). Proficiency in Mandarin is a mandatory requirement, and prior experience working in Greater China is preferred.

This position is full-time and located in our Singapore Office.

RESPONSIBILITIES

• Develop a deep understanding of Meta's advertising products, encompassing signals, measurement, and ads delivery, and offer advisory support to clients and partners regarding best practices and customized configurations.
• Resolve technical issues stemming from our client's usage of Meta's advertising solutions
• Collaborate closely with Sales teams to advance business goals, prioritize initiatives, and formulate market or vertical plans.
• Work closely with cross-functional Product and Engineering teams in the go-to-market (GTM) process of launching new products and supporting existing ones
• Discover opportunities for enhancing and streamlining workflows through optimization and automation.
• Take the lead in providing technical training sessions for both internal and external stakeholders, ensuring they are well-informed about best practices and the latest solutions.

MINIMUM QUALIFICATIONS

• A background of 5+ years in the digital advertising or technology industries, along with a comprehensive understanding of the advertising technology landscape
• Proficient in troubleshooting advertising technologies, including but not limited to pixels, ad servers, auctions, and delivery systems
• Experience working with web technologies such as: APIs, HTML, CSS, JavaScript and HTTP
• Proficiency in SQL
• Experience in client-facing roles, effectively communicating technical concepts and solutions to non-technical individuals or groups
• BA/BS in Computer Science, Engineering, Digital Marketing, or related degree
• Fluency in English and Mandarin are required as this role will collaborate with external stakeholders whose usual business language is English and Mandarin

PREFERRED QUALIFICATIONS

• Prior experience working in Greater China is preferred.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

They have extensive knowledge of IT product requirements, features, benefits, and the process of implementing technologies in Domino’s stores. They are responsible for collaborating with the Customer Engagement Manager to support international master franchisees on the implementation of solutions. The IT Consultant is responsible for partnering to provide technology recommendations, proposing, and executing demos and documenting any technical gaps in the solution. The IT Consultant educates and translates the explanation of highly complex technical information of Domino’s products to international master franchisees to provide solutions. The Technology Consultant is responsible for supporting international master franchisees’ store infrastructure and Domino’s technology products for the purpose of diagnosing and resolving any technical issues. The Technology Consultant is an expert in Domino’s technology products and is responsible for analyzing customer’s needs, designing a solution, and implementing.

RESPONSIBLITIES

Provide Guidance and Expertise on Technical Solutions for Master Franchisees

• Collaborate with Customer Engagement Manager to understand goals and objectives and provide technical support to acquire new customers
• Qualify sales opportunities to evaluate the fit of a technology product in international markets and provide technical gaps analysis; identify technically fit solution for market
• Assist with identifying new products and/or features than can benefit international stores
• Collaborate with cross-functional teams (DPZ product strategy, design, and development teams) to determine how products could be modified to suit the needs of our international franchisees

Collaborate with Customer Engagement Team to Deliver Technical Demos and Solutions

• Collaborate to understand markets requirements, technical environment and needs
• Prepare and deliver technical presentations explaining IT products to existing and prospective international master franchises
• Consult and sell DPZ IT product portfolio; demonstrate benefits of Domino’s products versus competing products  
• Advise international franchisees on technology implementations to drive profitability and/or improving operations

Identify, Solve, and Monitor Issues to Increase Adoption and Customer Satisfaction

• Collaborate with internal teams on customer feedback and help resolve open issues, improve customer satisfaction and increase adoption of DPZ products
• Partner with franchisees to solve problems with installed products and answer any technical concerns
• Transition knowledge/relationships to delivery team, and monitor progress in the post-transition period
• Assist in researching and developing new products

Implement, Train and Configure Technology Products for Master Franchisees

• Collaborate with Customer Engagement Manager and IT Consultant to demo Domino’s technology products to existing and new international customers
• Train market users on new technology products
• Provide advice and guidance on technology best practices
• Collaborate with Customer Engagement Manager and plan a timeline for completion of projects or preform and produce root cause analysis (RCA) reports
• Provide excellence customer service on implementation and resolution of issues

Troubleshoot and Monitor Domino’s Technology Solutions

• Diagnosis technology products, system problems, inefficiencies, and weaknesses for international franchisees
• Understand franchisees’ business needs and provide a technical solution to the problem
• Collaborate with the technical in-house DPZ team to ensure familiarity with technology and advocate for global solutions for the technical problems
• Monitor the success of technology products that are implemented in international stores
• Produce detailed status reports on the efficacy of the technology and any gaps that should be addressed in core product; provide recommendations to Customer Engagement Manager