About the job

Our Team:

We are Sanofi. We are an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives.

Our teams across the world strive to transform the practice of medicine, turning the impossible into the possible for patients. We’re transforming strategy, culture, and process through one Sanofi Manufacturing & Supply Ambition that will connect our science to the communities we serve. This department is part of the Global Engineering, and he is supporting transversally cluster of M&S sites. The main mission is to:

• Represents regional M&S site needs in front of our global facility management suppliers.
• Directly oversight all soft & hard services of our regional M&S sites

Main responsibilities:

The Mission:

Sanofi Manufacturing & Supply has around 6 manufacturing sites in ASIA, Head of Regional Facility Management will be responsible for driving Integrated Facility service delivery performance and Supplier Management, implementing best practices, standardizing ways of working across our Manufacturing sites and Campuses.

More specifically the Head of Regional Facility Management oversees:

• Lead a regional organization responsible for Facility Management – Soft & Hard services.
• Manage multiple annual budgeting process with site heads and GBUs.
• Oversee vendors (IFM Partners) for outsourced Facility services.
• Manage stakeholders’ business, operation, quality, HSE, Finance.
• Lead and oversee implementation of global corporate program – Sustainability, Energy, Life Cycle Asset Plan.
• Management and oversee of financial including annual budget process.
• Foster performance improvement through the implementation of the new organization
• Own Supplier relationship (operational delivery).
• Integrate & stabilize all sites going into IFM platform.
• Address and resolve escalations and issues.
• Escalate unresolved questions or items to the Global Governance team.
• Share learnings & best practices across region.
• Manage service delivery performance.
• Review changes to the Service Levels and KPIs.
• Implement key initiatives to budget & schedule.
• Manage Service Provider’s management fee at risk for performance against KPIs.

Scope and dimensions

Breadth of Responsibility: management of around direct reports 6 & team and through a envelop of around 5 M€ OPEX annually.

About you

• Experience:Experience with Integrated FM services including Hard Services (HVAC, Black Utilities… and General Soft services (Canteen, Cleaning, Pest Control…)
  Knowledge of operating critical pharmaceutical environment.
  Experience with Strategic asset Management program.
  Experience of coaching, developing, and influencing people at different levels of the organization
  Command of change management issues and methodologies at leadership level would be a strong plus.
  Ability to lead and drive transformation & standardization.
  Good functional knowledge on business processes
  
• Soft skills:Leading through Change and Transformation
  Capable of managing different stakeholders – believers, disrupters …
  Capable of ensuring employees and site organization comply to global standards, vision, contracts.
  Manage escalation, solution oriented.
  Decision making and autonomy – capable to take decision, support leadership discussions.
  Ability to work transversally: cross-culturally and cross-functionally.
  High autonomy and strong transversal capabilities.
  Strategic vision / value creation understanding.
  Results driven
  
• Technical skills:Strong experience in Manufacturing & Industrialization, project lead and Performance Management
  Manage vendors / Interact with partner regional leads.
  Good experience in Engineering & Technical Management, incluging management
  Ability to manage complex projects achieving significant business results.
  Engineering & Manufacturing site operations,
  Leadership skills demonstrated with successful & managing transversal international team.
  Experience in a global function role and/or in end-to-end strategic position
  
• Education:Master of Science Engineering or equivalent degree,
  
• Languages:Fluent English spoken and written compulsory,
  Fluent language skills in accordance with the biggest country under your umbrella ( German, Italy, South EMEA)
  

Job Purpose

To be responsible for all the lease documentation of the commercial activities managed by Stellar Lifestyle.

Responsibilities

• Ensure efficiency and effectiveness in lease management/administration
• Deep understanding of commercial lease documentation and processes
• Manage the leases and information in real estate specific management system to ensure timely and accurate billing
• Ensure compliance to policy and all work instructions
• Oversee arrears management through close monitoring of payments
• Experience in managing and implementation of Point of Sales System and the collection of variable rent
• Manage enforcement of Landlord’s rights under tenancy agreements where necessary, including liaison with internal and external legal counsel
• Conduct process-reviews, to streamline processes to achieve high efficiency in work processes.
• Prepare monthly/ quarterly report and analysis for lease related activities

Qualifications & Work Experience

• Degree in Real Estate/Building or related qualifications preferred
• Min 8 years of experience in retail property leasing/marketing preferred
• Experience in handling lease management matters in a supervisory capacity preferred
• Prior knowledge in local planning regulations and land laws would be an advantage

Skills

• Positive, professional approach with a strong emphasis on providing excellent customer service
• Resourceful, self-driven and able to perform effectively in a dynamic and fast paced environment
• Meticulous with strong analytical ability
• Proficient in Microsoft Office

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition. Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging it sector expertise and global track record.

For more information, please visit www.sembcorp.com

Purpose and Scope

Conceptualize and develop ideas, assess needs of the building(s) of a project according to the business requirements and present it for management ‘s review.

Key Roles and Responsibilities

• Prepare design feasibility studies to support business plans;
• Draft scopes of work for procuring and manage design consultants and vendors who are working on the project(s);
• Support Project Manager in tender documentation preparation and evaluations throughout the entire project tender process;
• Review design proposals of consultants and propose cost effective & functional design suggestions to consultants;
• Assist Project Manager to resolve design problems and issues that arise during construction;
• Carry out any other ad-hoc design management-related tasks when needed;

Qualification, Skills, and Experience

• Degree in Architecture with 8-10 years’ relevant experience in industrial, mixed-use development projects will be considered favorably;
• Previous experience in overseas building projects in Vietnam and/or Indonesia is an added advantage;
• Practical experience in design and complete execution of building projects, project planning, development management, feasibility studies and cost control;
• Familiarity with the current international design trends and requirements; detailing appropriate to location, climate & needs; building control statutory norms in Vietnam or Indonesia; LEED & other relevant sustainable design standards; and project implementation process is essential;
• Excellent IT skills, including computer-aided design skills, such as AutoCAD, SketchUp, BIM software, Photoshop, MS Project;
• Excellent interpersonal, communication and presentation skills;
• Written and spoken fluency in English; other languages such as Vietnamese or Bahasa Indonesia are added advantage.

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses, and functions.
• Accountability – Hold team and self-accountable to deliver on our commitments.

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Company Overview

Tanglin Gin, established in 2018, proudly stands as Singapore's pioneering gin distillery. Our

brand is synonymous with adventure, innovation, and versatility, evident in our multiple award-

winning gin expressions. With some of Asia's most acclaimed gins, we are dedicated to placing

Singapore firmly on the global spirits map. Our next goal is to grow Tanglin Gin into an

internationally renowned brand that fills Singapore with pride.

Mission

Revealing the unique Flavours of Singapore through premium craft spirits.

Vision

To be the leading global gin brand that embodies Singapore's spirit of innovation and excellence.

Title

Management Accountant

Job Description

The Management Accountant will work closely with the GM and CFO to drive financial strategies

and manage the accounting operations of a fast growing business.

Responsibilities

• Managing accounts payable and receivable functions, processing payments, tracking

payments, and ensuring timely collection of outstanding receivables.

• Perform daily accounting duties ensures that receipts and invoices are applied accurately

and timely so that the accounts receivables are up-to-date.

• Help to raise and prioritize invoices for payments; monitor bank account levels.

• Daily general ledger, accounts receivable and accounts payable functions.

• Manage the timely closing process and reconciliations.

• Run ad-hoc reports as and when needed.

• Assist in the preparation of the financial statements of the Company.

• Conducting periodic reconciliations of bank accounts, and other financial records to

ensure accuracy and identify discrepancies.

• Handle finance enquiries through email/phone.

• Managing accounts payable and receivable functions, processing payments, tracking

payments, and ensuring timely collection of outstanding receivables.

• Perform daily accounting duties ensures that receipts and invoices are applied accurately

and timely so that the accounts receivables are up-to-date.

• Manage the timely closing process and reconciliations.

• Promptly manage purchase orders and preparation of invoices for monthly billing.

• Generate Accounts Receivables aging report and send Statement of Accounts to

customers to ensure prompt collections.

• Support preparation of month/quarter/year-end deliverables for company reporting in

compliance with deadlines.

• Master-data management for customers and vendors in financial systems.

• Assist in the preparation of monthly management accounts, annual financial statements.

• Perform annual company reporting functions including but not limited to Annual Returns.

• Track Work-in-progress (WIP) projects to ensure prompt billing to customers.

• Calculation and posting of manual journal to record doubtful debt and WIP provisions.

• Support monthly closings, reconciliations, audits and tax forms.

• Full set of accounts for subsidiaries and/or parent companies.

• Organize AGM.

Reporting relationship

• General Manager

o Dotted line to CFO

Requirements

• A diploma in accounting, finance, business administration, or a related field is typically

required.

• At least two years of relevant work experience in accounting.

• Experience in F&B a plus.

• Proficient in Microsoft Word and Excel.

• Abilities to handle both financial and administrative tasks efficiently.

• Energetic personality with good working attitude.

Benefits

• Above industry standard salary

• Gracious annual leave time

• Monthly bottle of Gin/Liqueur from the distillery

• Continuous opportunities for career advancement within our growing company

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Reporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

OVERALL OBJECTIVES

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
• Min five (05) years relevant experience.
• Strong analytical skills.
• Knowledge of PMS, Opera, Duetto, SynXis is imperative.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Job Description:

The SAP Consultant (Functional) will be responsible for managing the operation, support, and enhancements of various HR domain process areas (e.g., Recruitment, Benefits Management). The role involves coordinating with the system maintenance vendor and multiple stakeholders to ensure timely deliverables, issue resolution, and compliance with defined standards and controls.

Key Responsibilities:

Vendor & Deliverable Management:

• Ensure timely and quality deliverables by the system maintenance vendor.
• Identify, analyze, and resolve issues while managing risks and mitigation strategies.
• Perform project planning with system maintenance, interfacing, and infrastructure teams.

Change Management:

• Manage and track Change Requests (CR) from initiation to implementation.
• Facilitate user testing for CRs and ensure comprehensive results.

Support & Operational Analysis:

• Address operational issues and audit-related activities.
• Oversee System Investigation Requests (SIR)/Problem Reports (PR) and ensure prompt resolution.
• Manage Service Requests (SR) and batch job failures.

Stakeholder Coordination:

• Facilitate meetings and provide secretariat support.
• Prepare performance and implementation review reports for submission.

Requirements & Training:

• Gather requirements, evaluate solutions, and oversee system design documentation.
• Conduct or facilitate HR system training sessions for end users and HR personnel.

Process Improvement:

• Propose and implement improvements to current work processes for better efficiency and audit compliance.
• Update system documentation (e.g., Functional Design specs, Test Packages, Training Materials).

Technical Competencies:

• Good knowledge of SAP HCM ERP and related data design.
• Proficiency in Microsoft Office tools; knowledge of ARIS is advantageous.
• Strong analytical skills for issue investigation and solution proposal.

Soft Skills:

• Strong planning, coordination, and communication abilities.
• Team player with a proactive and resourceful approach.

Experience

• At least 4 years of IT experience, with 2+ years in SAP ERP.
• Experience in SAP HCM ERP preferred.
• Familiarity with SG Government HCM projects is advantageous.

Key Responsibilities:

• Manage the end to end planning, execution, and completion of payment-related projects, ensuring alignment with business goals.
• Work closely with cross-functional teams, including operations, compliance, and finance, to support project delivery and address any issues.
• Identify areas for process improvement within the PMO and implement best practices to enhance operational efficiency and project outcomes.

Qualifications:

• Bachelor’s degree in business, finance, project management, or a related field.
• 5+ years of experience in payment project management, with at least 3 years in the payments or banking or financial services industry.
• Demonstrated success in leading and managing complex, cross-functional projects.
• Excellent interpersonal and communication skills in both English and Chinese, with a collaborative approach to problem-solving, comfortable to liaise and present in business chinese to stakeholders in China & Taiwan.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth within a dynamic, global organization.

Responsibilities

You will…

1. Work directly with our Skillseed team to support the coordination, design and management of in-person and virtual learning events, projects and experiences.
2. Get the opportunity to participate in and contribute to upstream activities that impact program operations.

The Responsibilities specifically

• Project Management and Programme Coordination: Assist programme and project leads in programme coordination, providing logistical and administrative support to Skillseed’s programmes
• Programme Development: Using the insights from market research or client feedback, you will support the team in the continuous improvement of programmes and projects for Skillseed’s diverse group of client partners.
• Lead generation & Market Development: Support business development efforts by creating sales & marketing content, and assisting in the development of social media campaigns.

Learning Outcomes

• Learn how to coordinate event and programme logistics and administrative tasks to ensure the smooth execution of socially impactful programmes.
• Learn to consolidate, analyse and interpret customer feedback to drive continuous improvement
• Learn to identify areas for enhancement for post-programme/project actionable recommendations
• Learn how to create and develop collaterals for different stakeholders.
• Understand how to craft content for various communication channels (eg. social media and sales presentation decks) and a diverse group of client partners.

Skills & Knowledge

• (Good to have) Majoring in Event Management, Tourism, Community Development
• Previous knowledge and/or experience in project management and planning
• Excellent written and verbal communication skills in English
• Familiar with Google Suite
• Good to have but not essential: Familiar with Slack, Notion

Some traits and skills we’re looking for:

• Interest in the social sector and social issues
• Possesses strong time management and organisational skills
• Meticulousness - You have a keen eye for detail and are good at researching, planning and implementing programmes!
• People-orientedness - You enjoy and naturally host or join community or gatherings without being asked to; you are also a natural connector who enjoys building relationships across different networks, backgrounds and cultures

Commitment

Commitment: We are looking for full-time students from the local Institutes of Higher Learning (IHL) who can commit full-time for a minimum of 5-6 months for any of the following periods

Period 1: Sep to March

Period 2: Mar to Sep

Period 3: Aug-Jan

Period 4: Feb - Jul

If you are available in Period 1 and 2, we are offering this internship under Youth Corps Community Internship Programme (https://www.youthcorps.gov.sg/whats-new/youth-corps-community-internship)

If you are available in Period 3 and 4, we are offering this internship under Global Ready Talent Program (https://www.beglobalready.gov.sg/Internship)

Here’s what we are offering under this internship:

1. 5 work days a week (from 9.30 am - 6.30 pm)
2. Hybrid working arrangements (in-person and remote work)
3. Centrally located work location on WFO days
4. Office culture that is positive work environment with free snacks
5. Regular check ins with supervisor once every 3-4 weeks
6. Work that contributes to a purpose and meaningful goals for a better world.
7. Full-time job opportunities for interns who have excelled in their internship

Ready to apply? Submit your application, resume and cover letter through this form link: bit.ly/skillseedintern

Your cover letter must include the following: :

1. Why you think you would be a good fit for this internship given the requirements.
2. Your MBTI
3. Your Tendency

Our client, a prominent international property developer, is in search of a qualified AVP to lead property management andmaintenance efforts. This role is crucial for ensuring operational efficiency and regulatory compliance while promotingsustainability initiatives.

Responsibilities

• Oversee the management and maintenance of a varied portfolio of properties, ensuring compliance with buildingcontrol regulations in the Retail, Commercial, and Industrial sectors.
• Champion the Group’s sustainability initiatives and reporting processes.
• Direct maintenance programs to guarantee effective implementation and cost efficiency.
• Address and resolve complaints from owners and tenants promptly.
• Ensure compliance with environmental, health, and safety regulations.
• Manage contracts and procurement processes with an emphasis on transparency.
• Develop and implement strategies for energy and water conservation.
• Prepare detailed management and operational reports.
• Oversee and manage annual operational and capital budgets.
• Motivate, train, and develop staff while establishing team performance objectives.

Requirements

• Bachelor’s degree in Engineering or a related discipline.
• Minimum of 10 years of experience in property management, understanding of building M&E designs is REQUIRED.
• Strong communication, interpersonal, negotiation, and problem-solving skills.
• Knowledge of local building regulations and fire safety systems.
• Familiarity with energy and water conservation strategies.
• Ability to work independently and collaboratively, with a keen attention to detail.
• Experience in managing Grade A retail mall assets is REQUIRED.

For more information about this role please contact Alex Beattie at +852 3892 2368 or email to [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly inaccordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[