General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We’re looking for a Manager, Strategic Account Management to join our growing team. The Manager, Strategic Account Management will drive growth for our high-value partner portfolio through close business relationships, value-creation, and operational and marketing excellence. Reporting to the Lead, Strategic Account Management, ideal candidates should possess quick learning abilities, experience in data-informed business planning, a high degree of comfort with proprietary software systems and a very keen eye for details. Experience and knowledge of F&B operations is a plus.

Relationship Management

• Embody the philosophy that strong business partnerships are forged through strong interpersonal relationships
• Represent foodpanda as an ambassador for our strategic partners, possessing holistic knowledge of the entire delivery business
• Build yearly business plans incorporating the growth strategies of both foodpanda and our partners
• Conduct data analysis, reporting, operational and invoicing resolutions
• Understand the issues faced by our strategic partners and execute scalable solutions
• Clearly communicate monthly/quarterly initiatives
• Ensure timely and successful delivery of foodpanda’s solutions in line with the partner’s needs and objectives

Sales & Marketing

• Educate partners on the foodpanda marketing suite to grow on the foodpanda platform
• Exponentially grow the commercial revenue of your partner portfolio through the selling of platform growth tools
• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns

Operations

• Work with foodpanda’s Commercial and Operations teams to analyse partner operational metrics and pre-empt problem areas
• Utilize data to identify opportunities for growth through operational best practices

Inter-departmental Projects

• As part of a fast-growing and highly agile industry, expect to be given opportunities to participate in the execution of high-impact projects in support of the larger foodpanda business

Employer Background:
The employer is a renowned leader in the field of advanced molding solutions, specializing in the creation of ultra-precision injection tools and scientific injection molding. With a strong emphasis on innovation, they provide end-to-end services including product design, material expertise, tooling, molding, and metrology. Recognized for their commitment to quality and excellence, the company has received numerous awards for its contributions to the industry.

Overview:
Step into a dynamic role as a Program Manager, where you will oversee and lead project teams to deliver outstanding results, ensuring every project progresses smoothly from conception to completion. If you thrive on leadership, problem-solving, and collaboration, this role offers an exciting opportunity to contribute to high-impact projects in the precision engineering field.

• Position: Program Manager
• Employment Type: Full-Time
• Working Days & Hours: 5 Days, Monday to Friday, 8:00 a.m. to 5:30 p.m.
• Work Location: Based in Pasir Ris / Tampines
• Salary Range: Up to $6,000 Monthly Basic (Based on Relevant Experience)

Job Responsibilities:

• Lead and manage project teams to ensure the successful execution of New Product Introduction (NPI) projects, meeting specifications and advancing towards mass production.
• Collaborate with clients to define product specifications, costs, schedules, and quality requirements, fostering strong client relationships to drive new business opportunities.
• Strategize and organize project workflows, proactively identifying and mitigating risks to ensure timely delivery of customer commitments.
• Oversee Design for Manufacturing (DFM) processes in collaboration with tool designers and engineering teams, while managing technical documentation and engineering changes.
• Prepare and present quotations for tools and molded parts in response to customer RFQs.
• Regularly update management on the status of ongoing projects and maintain a strong sales pipeline by pursuing new customers and additional projects.

Requirements:

• Experience: At least 3 years of relevant experience in plastic injection molding, tool fabrication, or mechanical product design.
• Education: Degree or Diploma in Mechanical Engineering or Precision Engineering.
• Skills: Proficiency in Microsoft Office, strong leadership and organizational skills, excellent problem-solving abilities, and effective communication and presentation skills.

Recruit Lync Pte Ltd | EA License Number: 22C1000
Poon Weng Teik (Wilson) | EA Personnel License: R1657737

Employer Background:
The employer is a renowned leader in the field of advanced molding solutions, specializing in the creation of ultra-precision injection tools and scientific injection molding. With a strong emphasis on innovation, they provide end-to-end services including product design, material expertise, tooling, molding, and metrology. Recognized for their commitment to quality and excellence, the company has received numerous awards for its contributions to the industry.

Overview:
Step into a dynamic role as a Program Manager, where you will oversee and lead project teams to deliver outstanding results, ensuring every project progresses smoothly from conception to completion. If you thrive on leadership, problem-solving, and collaboration, this role offers an exciting opportunity to contribute to high-impact projects in the precision engineering field.

• Position: Program Manager
• Employment Type: Full-Time
• Working Days & Hours: 5 Days, Monday to Friday, 8:00 a.m. to 5:30 p.m.
• Work Location: Based in Pasir Ris / Tampines
• Salary Range: Up to $6,000 Monthly Basic (Based on Relevant Experience)

Job Responsibilities:

• Lead and manage project teams to ensure the successful execution of New Product Introduction (NPI) projects, meeting specifications and advancing towards mass production.
• Collaborate with clients to define product specifications, costs, schedules, and quality requirements, fostering strong client relationships to drive new business opportunities.
• Strategize and organize project workflows, proactively identifying and mitigating risks to ensure timely delivery of customer commitments.
• Oversee Design for Manufacturing (DFM) processes in collaboration with tool designers and engineering teams, while managing technical documentation and engineering changes.
• Prepare and present quotations for tools and molded parts in response to customer RFQs.
• Regularly update management on the status of ongoing projects and maintain a strong sales pipeline by pursuing new customers and additional projects.

Requirements:

• Experience: At least 3 years of relevant experience in plastic injection molding, tool fabrication, or mechanical product design.
• Education: Degree or Diploma in Mechanical Engineering or Precision Engineering.
• Skills: Proficiency in Microsoft Office, strong leadership and organizational skills, excellent problem-solving abilities, and effective communication and presentation skills.

Recruit Lync Pte Ltd | EA License Number: 22C1000
Poon Weng Teik (Wilson) | EA Personnel License: R1657737

You will be rotated to different company departments (e.g. Finance, Sales, Marketing, etc.) to learn all company functions, policies, and staff duties. They contribute to strategic planning and help evaluate employee and department performance (e.g. analyzing, writing reports).

Main duties:

· Understanding how a company operates

· Supporting managers with various tasks (e.g. policy making, goal setting)

· Learning to evaluate performance

Development and progression opportunities

We are looking for a management trainee to help us develop and implement our growth strategies. This position is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential.

During your traineeship, you’ll learn how to identify and apply important strategies and business processes. You’ll get to know the nuts and bolts of our company’s functions and operations and you’ll support our management team with daily tasks such as allocating budget and crafting performance reports. To succeed in this role, strong analytical skills and effective communication are important management trainee qualifications you should have.

Responsibilities

• Help managers complete daily tasks (e.g. implementing new policies)
• Understand each department’s (e.g. Marketing, Sales) daily processes and goals
• Provide administrative support (e.g. data entry)
• Get familiar with personnel duties
• Participate in company’s strategic planning
• Help managers in evaluating performance (e.g. writing reports, analyzing data)
• Keep track of business revenue
• Research ways to increase profitability and lower risk
• Create and give presentations

Requirements and skills

• Experience in management or similar/relevant field (e.g. Sales, Customer Services, etc.)
• Comprehensive knowledge of MS Office
• Strong verbal and written presentation skills
• Excellent math and computationalability
• Effective communication skills
• A degree in Management or Business

We’re looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team. The Executive, Account Management will drive growth for our SMB portfolio through operational and marketing excellence. Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.

Relationship Management

• Conduct data analysis, reporting, operational and invoicing resolutions
• Deepen business relationships with foodpanda’s SMB partners with our proprietary learning tools

Marketing

• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns
• Educate SMB partners on the foodpanda marketing suite to grow on the foodpanda platform

Operations

• Work with foodpanda’s Operations team to evaluate partner operational compliance
• Utilize data to identify opportunities for growth through operational best practices

Ad-Hoc Projects

• As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities

Showcasing excellence and innovation at every stage, Product Management is responsible for the cross-functional management of products or solutions through their entire lifecycle. Using a wealth of technical and industry experience, we work across functional areas to implement our products or solutions. We undertake thorough analysis of the markets to ensure we maximize profitability and adjust our product strategies to respond to competition. Our role also involves acting as subject matter experts for internal and external product events or partner meetings.

Join us to do the best work of your career and make a profound social impact as a Product Management Advisor on our Product Management Team in Singapore.

What you will achieve

As a Product Management Advisor, you will be part of a team to take charge of a product throughout its product lifecycle. That includes working out what customers want, helping the business to build the right product, and then supporting the business to sell it. This includes collaborating with internal teams to work on product requirements across the organization.

You will:

•Manage products throughout their entire lifecycle

•Gather and analyze market and competition research data
•Support business case for improvements or new products

•Assist in troubleshooting, and problem-solving

•Help position the product value proposition and develop training materials

•Drive preparation for external and internal product events

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•5 to 8 years of related experience
•Excellent technology/engineering skills relating to design, test and quality
•Solid grasp of business goals and objectives as they relate to customer use cases and solutions
•Excellence in understanding competitors and their products as well as potential partner relationships for the product

Desirable Requirements
•Bachelor’s or a Master’s degree (Prefer MBA)
•Proven experience working on a world-class product

About the Role:

• Assist the Building Manager in the daily operations
• Manage all Sub-Contractors, supervise & coordinate Facility Management activities and ensure all works adhere to legal regulations
• Preparation of monthly and incident reports pertaining to the site(s)
• Ensure smooth operations on site(s)
• Manage ad-hoc project(s)
• Facilitate incident investigation whenever necessary

About You:

• Degree / Diploma / Higher Nitec in Building Services / Facilities Maintenance or Mechanical / Electrical Engineering or equivalent
• 2 to 3 years relevant experience in property / estate / facilities management or building / facilities maintenance
• Knowledge in building works and facilities management
• Possess good communication skills in liaising with both internal and external stakeholders

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

We are looking for a proactive and passionate Product Management Intern to join our dynamic team at StashAway. As an intern, you will have the opportunity to work closely with experienced product managers and contribute to the development and improvement of our innovative investment solutions. This is a fantastic opportunity to gain hands-on experience in the fintech industry and learn about product management processes.

Your Responsibilities

• Assist in gathering and analyzing product requirements from various stakeholders to support product development.
• Participate in the ideation and prioritization of product features and enhancements.
• Conduct market research to identify trends and validate new product concepts or features.
• Collaborate with cross-functional teams, including engineering, design, and marketing, to ensure timely and effective product launches.
• Support the product management team in day-to-day activities, including documentation, project tracking, and stakeholder communications.

• Currently pursuing a degree in Business, Finance, Economics, Computer Science, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Familiarity with digital tools and technologies, such as Microsoft Office, JIRA, or equivalent project management software.
• A keen interest in fintech, investing, and product management.
• Self-motivated and eager to learn, with a positive attitude.
• Available for a full-time internship for a duration of 3-6 months.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Personalised insurance and comprehensive health coverage: Full or partial subsidy of your personal hospitalisation and surgical insurance premium and access to panel outpatient GP, specialist, dental, wellness, and health screening partners.
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges

The Project Management Executive, a highly organized and detail-oriented individual, shall assist in the planning, execution, and completion of various projects, ensuring that all project goals and objectives are met within the specified timeframe and budget.

Key Responsibilities:

• Assist in defining project scope, goals, and deliverables.
• Develop detailed project plans and schedules.
• Coordinate project activities and resources.
• Monitor and report on project progress.
• Identify and manage project risks and issues.
• Ensure that project resources are available and properly allocated.
• Act as a liaison between the project team, stakeholders, and clients to ensure clear and consistent communication.
• Assist with the creation of project management documents such as budgets, schedules, and plans.
• Organize meetings, maintain project calendars, and track deadlines
• Ensure project documentation is complete and up-to-date.
• Organize meetings, maintain project calendars, and track deadlines.
• Identify potential issues and work with the project manager to develop solutions
• Support senior project managers in various tasks as needed.
• Keep track of project milestones and deliverables and provide updates to stakeholders

Qualifications:

• Bachelor’s degree in business administration, Project Management, or a related field.
• Proven experience as a Project Coordinator or similar role.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.

Preferred Qualifications:

• Project Management Professional (PMP) certification.
• Experience in the industry relevant to the projects being managed.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Responsibilities

• Manage the maintenance and daily operations of the DC facilities with the objective of achieving uninterrupted availability at all times and to ensure the fulfillment of our service commitment to customers.
• Support service delivery to ensure contracted service level agreements and key performance indicators are met or exceeded.
• Perform routine facilities activities including inventory control. Critical systems checks and functional testing. Able to respond and take action in response to facilities crisis management activities including: power outages, fire alarms, HVAC outages. Analyze data and identify trends with facility issues to determine root cause and take appropriate action.
• Respond to BMS/EMS alerts, investigate and feedback on any outstanding issues or events and respond to emergency situations and be on standby duty as required.
• Provide technical support to all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
• Assist in all site construction activities and installations, in coordination with external contractors to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
• Support for customer installations, in coordination with the design & construction as well as operations requirements to coordinate customer move-in and turn-on, and other service request & deliveries.
• Maintain compliance with local workplace safety & health (WHS) standards and local electrical and building codes.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Participate in the scheduling, coordination and completion all significant planned and emergency maintenance events for the facility and ensure these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems.
• Support various accreditation, certification and compliance initiatives such as BCA-IDA Green Mark DC/QMS/ISMS/BCMS/PCIDSS/OSPAR, etc as may be required.

• Preferably with minimum 1 year experience in Data Center Facilities Management & Operations environment and service delivery.
• ITE/Diploma in Electrical or Mechanical engineering or equivalent qualification
• 24x7 rotating shift duty
• Able to comprehend, analyse and interpret complex project documents, including AutoCAD, Visio and PDF documents
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

• Preparing business and sales reports for the team and management
• Data Management using excel, power BI
• SAP and other price system operations
• Assist in the Business planning and consolidation activities
• Perform numerical analyses for management and team as and when required assist in other ad-hoc analytics projects

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• Performance Cycle Operations: Support the operational tasks of the performance review cycle, including coordination, data preparation, follow-up, and progress tracking.
• Market Data Research: Assist in collecting and analyzing market salary data to generate actionable insights for decision-making.
• Data Cleaning & Analysis: Perform basic data cleaning and analysis using Excel or Google Sheets to ensure data accuracy and relevance.
• HR Project Participation: Contribute to other HR initiatives related to employee performance and rewards.

• Duration: At least 3 months
• Language: Proficiency in English as the working language.
• Skills:
• Strong proficiency in Excel (e.g., pivot tables, formulas) and Google Workspace tools (Docs, Sheets, Slides).
• Highly detail-oriented with excellent organizational skills.
• Ability to analyze and interpret data with strong problem-solving abilities.
• Educational Background: Currently enrolled in an undergraduate or master’s program in Human Resources, Business Administration, Economics, Management, Statistics, or related fields.
• Interest and Understanding: Interest in performance management and rewards. Having basic knowledge of HR concepts is an advantage.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

• Diploma in Nursing, Social Work or other related disciplines
• Minimum 1 year experience in community healthcare settings in Singapore
• Good knowledge of the geriatrics and community services
• Strong communication skills (oral and written)
• Proficiency in G Suite applications (e.g. Google mail, docs, sheets, slides, calendar)

The Client Management team in Singapore manages regional APAC clients and works closely with the global teams from London and Los Angeles to strategically maximize the transactional video (TVOD) business, focusing on movies available via Pay Per View, Electronic Sell-Through & Video On-Demand platforms.

We work closely with:

• Multi-territory platforms—such as Apple, Google, Amazon etc.
• In-territory (APAC) partners—such as Astro Malaysia, Korea Telecom, PCCW, etc.

To drive revenues for our movie products, your responsibilities may span the following areas:

• Provide support for APAC team to grow the digital transactional movie business in the region.
• Pitch promotional activities to partners to generate incremental revenue.
• Strategize promotional pricing with partners.
• Implement promotional price points using third party systems.
• Monitor digital partners’ platforms to ensure movies are on-store with accurate information.
• Ensure the successful launch of digital movie boxsets.
• Analyse market trends such as pricing and release of new movies.
• Provide support for Marketing such as deck presentations and tracking marketing activities and social media.
• Work with peers across departments on assigned company-wide projects.

Key Responsibilities

Application Testing and Test Case Management:

• Create and maintain detailed test plans and test cases based on application requirements and user stories.
• Conduct thorough functional testing of the smart home application.
• Perform compatibility testing on various devices and platforms.
• Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.

UI/UX Review:

• Evaluate the user interface (UI) and user experience (UX) of the application.
• Provide feedback and recommendations to enhance the overall UI/UX design.
• Work with the design team to implement UI/UX improvements.

Application Improvement:

• Collaborate with the development team to identify areas for application improvement.
• Assist in conducting usability testing and gathering user feedback.
• Document and report software bugs and issues for resolution.

Data Analytics:

• Collect and analyze user data to gain insights into application usage and performance.
• Assist in developing and maintaining data dashboards and reports.
• Contribute to data-driven decision-making processes to improve the application.

Operational Support:

• Monitor the application's operational performance and availability.
• Assist in identifying and resolving operational issues and disruptions.
• Collaborate with the IT and infrastructure teams to ensure seamless application operations.

Customer Support:

• Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
• Provide clear and meticulous solutions to customer problems.
• Escalate complex issues to the appropriate team members when necessary.

User Training:

• Assist in creating user guides and tutorials for the application.
• Conduct training sessions for new users to ensure they can effectively use the application.

Documentation and Reporting:

• Maintain comprehensive records of customer interactions and resolutions.
• Prepare regular reports on common customer issues, operational status, and suggest improvements.

Ad Hoc Tasks:

• Handle various ad hoc tasks and projects as assigned by the team or management.
• Adapt to new challenges and contribute to the overall success of the department.

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field.
• Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design.
• Familiarity with testing methodologies and tools
• Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation.
• Effective communication skills, both written and verbal.
• Ability to work well in a collaborative team environment.
• Eagerness to learn and adapt in a fast-paced, dynamic work environment

What We Offer:

• Valuable hands-on experience in a startup environment
• Collaborative and dynamic work culture
• Opportunity to make a meaningful impact on the company
• Potential for future employment opportunities

Position Overview: Join our dynamic team as a Consultant/Senior Consultant in Data & AI, where you'll spearhead transformative initiatives within leading financial institutions. This role offers a unique opportunity to drive innovation across technology, data, and AI, shaping the landscape of client projects and organizational strategies.

Key Responsibilities:

• Collaborate with managers and key stakeholders to ensure the successful execution of client initiatives, with a focus on conceptualizing, designing, and implementing data-driven solutions.
• Leverage your expertise to innovate, build, and maintain robust data solutions that address business challenges, including reviewing data requirements and ensuring master data integrity.
• Design and maintain robust data architecture to support organizational data needs. Ensure alignment of data models and architectures with business requirements.
• Identify areas for data quality enhancement and implement strategies to resolve data quality issues, working closely with program/project managers and subject matter experts (SMEs).
• Design and implement enterprise data governance strategies, implement data security measures including encryption, masking, and authorization methods, to safeguard sensitive information.
• Provide valuable data insights to business and functional teams, recommending enhancements to data consolidation and streamlining data collection and reporting processes through automation.

Wealth Credit Management (WCM) is a newly formed business line to provide integrated end to end credit underwriting, transaction and portfolio management in partnership with origination businesses of the Private Bank and Wealth Management of Citi. The Data Management & Reporting team (DRT) is a critical team within WCM that is responsible for preparing Management and Control Reports, and performing deep-dive analysis on data to arrive at key portfolio trends and insights. The team serves as a primary contact for audits and data tracing examinations, as well as plays a critical role in representing the Loan Product and Transaction Management (LPTM) team in various control forums.

We are seeking an experienced professional to perform a Reporting & Analytics role within the APAC LPTM group within WCM. Due to the range of stakeholders, systems and dynamic processes involved, this is a demanding role that requires a high level of skill and judgment to prepare complex control metrics and portfolio analyses, assess data quality, remediate data issues and manage strategic projects in a timely manner and under deadline pressure. The position offers an opportunity to gain insight into the Wealth Lending business and interact with many areas across Wealth and other Citi organizations globally.

Key Responsibilities:

• Analyze and prepare time-sensitive key Control Reports, Portfolio Monitoring Reports, KRI/KPI metrics and presentations for WCM Portfolio managers and Product managers.
• Work with multiple teams, including Underwriting, Technology, Operations, Risk Management, Data Governance, Finance and Regulatory Reporting teams, to ensure reporting requirements are developed, implemented and executed as needed for WCM Wholesale and Retail portfolios.
• Coordinate data validations and aggregate information needed for regulatory reporting submissions, data quality processes and adhoc requests. Investigate, articulate and resolve data issues in a timely manner.
• Coordinate data requests for internal and external audits, regulatory examinations and data tracing exercises in conjunction with multiple stakeholders.
• Proactively identify opportunities to implement process improvements in an effort to continually streamline and standardize reporting and to optimize controls and efficiency.
• Work with Technology and Infrastructure teams on automating solutions, enhancing system functionalities, performing UATs and constructing complex dashboards using BI tools.
• Actively lead and participate in strategic projects, working groups and forums, and represent LPTM on reporting matters.
• Constructively contribute to the creation of new procedures, standards, controls and regulatory related protocols, and ensure processes and documentation are properly maintained.

Qualifications:

• In-depth knowledge of Wholesale and Retail Lending products and credit risk concepts.
• Expert track record in constructing insightful reports, dashboards and key metrics for senior management using advanced Excel and BI Reporting tools. Seasoned experience working with large, complex data sets.
• Experience leading strategic projects, such as remediation efforts and regulatory related initiatives, in a large financial institution.
• Proven ability in establishing and maintaining business line partnerships, involving collaboration with team members and senior management across various lines of business and across cross-functional groups. Strong influencing skills and ability to work in an environment where priorities are frequently changing.
• Highly developed analytical, problem-solving and decision-making capabilities including the ability to identify, escalate, propose and execute solutions to complex problems.
• Strong multi-tasking, organizational and time management skills with experience in continuously following up with various stakeholders and execution teams.
• Ability to take initiative, self-motivate and consistently demonstrate a results-driven mindset.
• Thorough understanding of data governance processes, lending rules and regulations (at the regional APAC level and global level) is a plus.

Education and Skills:

• Bachelor’s degree in Finance, Statistics or related quantitative field. Advanced degree preferred.
• Advanced skills in Excel, programming languages utilized in data analysis (Python / SQL / VBA), Powerpoint and Word is essential.
• Advanced skills in BI visualization and reporting tools (Tableau, COGNOS) is essential.
• Knowledge of statistical software tools and data analytics platforms (SAS, Alteryx) is highly desired.
• Excellent written and oral communication skills in English.
• Demonstrated leadership skills in building, developing and motivating teams.

Responsibilities:

• Develop and execute the company’s business strategies in order to attain the goals of the board
• Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future
• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
• Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times
• Communicate and maintain trust relationships with shareholders, business partners and authorities
• Oversee the company’s financial performance, investments and other business ventures
• Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance
• Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems

Requirements:

• Proven 7 years experience as Managing Director or other managerial position.
• Demonstrable experience in developing strategic and business plans.
• Thorough knowledge of market changes and forces that influence the company.
• Strong understanding of corporate finance and measures of performance
• Familiarity with corporate law and management best practices
• Excellent organisational and leadership skills
• Excellent communication, interpersonal and presentation skills
• Outstanding analytical and problem-solving abilities

· Lead the team and ensure the service standards are upheld

· Ensure smooth day-to-day operation of the restaurant

· Obtain sales target and KPIs given by the management

· Promote positive work environment

· Ensuring compliance with licensing, hygiene and health and safety legislation/guideline

· Assist in sending daily sales report

· Find ways to improve operations

· Enhance the customer experience and ensure customer satisfaction

· Work with kitchen team on purchasing of supplies

Job Requirement

· Strong communication, interpersonal and management skills

· Team Player

· Initiative

· At least 5 years and above of experience in a F&B outlet

· Ability to professionally address customer complaints

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

The Manager/ Senior Manager, Account Development for NIQ will provide global leading information services and products to our clients, mostly in the Consumer Packaged Goods industry. Our data offers comprehensive and timely information on market shares and category penetration, competitive sales volumes, and insights into distribution, pricing, merchandising, and promotion. By combining this detailed information with our professional consultative services, we offer valuable insights and expertise that help consumer packaged goods (CPG) brands and retailers improve their manufacturing, marketing and sales decisions. The role will be working in the commercial team.

Responsibilities

Client Relationship Management

• Own the client relationship and lead the client engagement for the assigned accounts by having a strong understanding of their business priorities
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Work with the Customer Success team to ensure client service standards are delivered

Business Development

• Provide relevant product solutions that answer client business issues/opportunities
• Develop a winning sales framework for retaining current and approaching new clients 
• Work on strategy and approach to win back lapsed clients
• Launch and introduce new services in the market to drive adoption among clients
• Build a strong pipeline through regular engagement with clients
• Build the company’s positive image through active participation in professional associations and industry conferences/seminars
• Contribute to the short-term strategies and business plans for the growth of the business unit based on the global and regional direction

Financial Management

• Achieve key financial metrics: revenue, profitability, and cash collection, as well as other related business development objectives
• Ensure proper pricing and contracts are applied according to the company's policies and guidelines
• Understand the company's financial guidelines such as forecast and pipeline management
• Use sales technology and digital tools to do work efficiently by recording prospects, forecast pipelines and converting sales
• Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets

• Understand our salon products & services.

• Coordinating the implementation of the Safe Management Measures for the store.

• Maintain the cleanliness of the shop area & understanding the importance of hygiene and cleanliness of the shop.

• Ability to handle customers' requests and complaints with grace.

• Establish contact and developing relationships with customers.

• Recommend hairstyle, coloring and treatment, according to the client’s preference.

• Hands-on experience in coloring, rebonding, hair setting, hair perm techniques.

• Style customer's hair to desired effect, including shaping, curling, cutting, trimming, setting, etc.

• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

• Update client records with contact and billing details, appointments and services offered.

• ordering and replenishing supplies, completing accounting duties, adhering to hygiene standards, and overseeing customer service.

• Inform clients about new services, Promotions and discounts.

• Liaise with external Marketing Company on the Salon promotion campaign & advertising.

Requirements:

• Minimum 5 year working experience.

• Good interpersonal and communication skills.

• Friendly, outgoing, creative mindset and a good eye for design.

• Able to work any shift or split shift

• Able to work OT on weekends and public holiday.
Must be able to work extra hours or weekend if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Duties and Responsibilities:

1. Reporting to the Vice President, Human Resources, this generalist role will be responsible for managing the full spectrum of HR, with a focus on HR Development, Performance/Talent Management, Engagement and Administration for a start.
2. Partner Business Units to advise stakeholders and support in relevant HR matters such as developing in-house courses, administering training budget and external course registrations, managing annual performance and talent review exercises etc.
3. Support in reviewing and updating of HR policies. Keep abreast of HR regulations and best market practices, to recommend enhancement of practices and streamlining of processes.
4. Plan and lead in driving employee engagement programs and events to promote a positive and inclusive workplace culture.
5. Support in maintaining HR System, ensuring accurate records and documentation. Conduct data analysis to identify trends and insights to support decision making and reviews.
6. Lead and manage office administration, which includes office planning, employee travel management, procurement of office stationery, equipment and other supplies etc.
7. Support in other relevant duties as assigned.

Requirements:

• Degree in HR, Business or related discipline.
• Minimum 5 years of relevant experience. Prior experience from public sector will be an added advantage.
• Well-versed with Singapore Employment Act.
• A team player with strong stakeholder management, problem-solving and communication skills.
• Proactive, resourceful and ability to prioritise effectively.

Job Posting: Operations Manager/ Spa Manager

Position: Operations Manager
Location: Bedok North, Singapore
Salary Range: SGD 5,000 to SGD 8,000 (based on experience and qualifications)
Work Type: Full-time

About Us:
TGK Beauty is a premier beauty salon specializing in facial treatments, waxing, hair spa services, and wellness massages. We are committed to providing our clients with top-notch services in a serene and professional environment.

Key Responsibilities:

• Manage day-to-day operations of the beauty spa to ensure smooth and efficient functioning.
• Supervise and lead a team of beauty professionals, ensuring high service standards and team collaboration.
• Develop and implement marketing strategies, including digital marketing campaigns, to enhance brand presence and attract new clients.
• Conduct live streaming sessions on social media platforms to promote services, engage with customers, and build brand awareness.
• Maintain inventory, oversee scheduling, and ensure compliance with safety and hygiene standards.
• Foster excellent customer relationships, addressing client feedback and ensuring a positive experience.

Requirements:

• Minimum of 3 years of experience in managing a beauty spa that offers facial treatments, waxing, and hair spa services.
• Proven expertise in conducting live streaming and utilizing social media for marketing purposes.
• Strong knowledge of digital marketing tools and strategies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple responsibilities.

Benefits:

• Competitive salary commensurate with experience.
• Opportunity to work with a dedicated team in a growing beauty salon.
• Career development opportunities.

How to Apply:
Interested candidates are invited to send their updated resume through job portal