Internal Job Reference - Apply through our internal job portal with the link below:

https://survitec.csod.com/ux/ats/careersite/4/home/requisition/2326?c=survitec

Job Responsibilities:

· Drive organic business growth, by generating revenue from new and existing customers and markets. Own and manage all direct sales channels and the bid activity required to serve those channels.

· Provide deep customer insights back into the Product team, ensuring deeply understand customer needs.

· Contacts assigned/agreed customers or prospects to sell company products within a designated geography or market sector. Focuses on meeting personal sales targets, new business development, maintaining customer relationships and troubleshooting specific customer problems.

· Develops a sales plan to deliver revenue retention, revenue growth and new business for personal customer portfolio or sector, to meet or exceed personal sales targets and drive overall organic business growth ambition.

· Develops and implements client relationship management plans to identify and build relationships with relevant decision makers and influencers within own customer portfolio organisations; enables effective two-way flow of information and develops understanding to deliver customer value and resolve issues.

· Sets clear objectives for each sales call or meeting; adapts standard materials to make engaging presentations to customer decision makers and influencers; asks relevant questions to gather information, evaluate the customers' level of interest and to identify and respond to areas requiring further information or explanation.

· Develops a personal network within the business sector and represents the Company with customers and at business sector events. Obtains market intelligence and enhances the visibility and reputation of the Company, its products, services and ability to provide holistic safety solutions.

· Configures product and services solutions and associated contractual terms that meet the customers' mid- to long-term needs, taking input from relevant internal specialists. Presents the solution to customer representatives and negotiates agreement within a pre-defined range of commercial parameters.

· Collaborates internally and works as the customer champion in cross-functional teams to build strong external customer relationships.

· Any other tasks assigned by line manager from time to time.

Job Requirements:

· Diploma or Degree in Engineering or related field, with minimum 5 years of marine sales working experience or related industries.

· Strong familiarity and networks within the marine space.

· Experience in direct sales or from technical product know-how and/or support of the sales process.

· Builds strong customer relationships and delivers customer-centric solutions.

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

· Relates openly and comfortably with diverse groups of people.

· Manoeuvres comfortably through complex policy, process, and people-related organisational dynamics.

· Gains the confidence and trust of others through honesty, integrity, and authenticity.

· Overall, 10 years of work experience in IT with minimum of 3 years as software and application lead.

· Experience in handling regional IT application team and liaising with users across Asia region. Support vendor built and some internally built applications in Finance, HR, Compliance, Anti-Money Laundering and Finance Crime Reporting stream.

· Knowledge of operating systems like Windows, Linux and ensure the availability and effectiveness of the middle and back-office applications.

· Knowledge of RPA tools like BluePrism and support the Robotic Platform Automation platform.

· Sound understanding of Azure and Google Cloud Platforms.

· Knowledge of job scheduling and monitoring tools like Control-M and MoveIT.

· Analyzing the issues\incidents\problems by writing queries in MSSQL and Oracle SQL.

· Exposure to Agile methodologies, DevOps and should be proficient with the usage of tools such as Bitbucket\ Bamboo\ Confluence \ JIRA \ Artifactory \ Remedy and Service Now.

· Experience in SharePoint and O365.

· Handling of auditor queries where client needs to adhere to and be in line with internal controls, external audit requirements and compliance policies. Ensuring governance, processes and standard operating procedures.

· Negotiate and formalize ‘Statement of Work (SoW)’ between clients\vendors and the organization by bringing them under the agreement to take up or manage the service.

· Review and analyze service requests and incidents by using PowerBI tool. Knowledge of IT Service Management Frameworks and Standards (e.g. ITIL)

· Provide business cases to undertake the automation of the processes and conduct periodic review of automation opportunities to enhance the production support.

· Coordinate with relevant teams and functions to take incidents to closure with minimal turnaround time and no\less impact to business.

· Should be able to take initiatives like application COE (Centre of Excellence).

· Conduct weekly\monthly governance meetings with client to present the service delivered for the period in the question and evaluate the quality of services delivered along with client to enhance the processes and review the scope for improvement.

· Review procedure manuals & workflow documentations consistently to ensure up-to-date and accurate information is available with the help of Confluence tool.

· Make sure user access review conducted on a periodic basis to mitigate the risk of leavers.

· Maintain stable production environment by gate keeping & controlling the changes promoted to production, ensuring relevant testing has been performed & signed off.

Perform the post-security patching verification of applications.

Non-Halal cafe restaurant – must be able to handle pork and alcohol.

Physically fit and proactive.

Job Description

• Responsible for managing the daily operations of the restaurant, including maintenance, inventory and ordering of food and supplies, ensuring customer satisfaction and great dining experience.
• Training junior level accordingly to meet company expectations.
• Provide excellent service to both external and internal customers.
• Good people management skills to handle staff.
• Possess positive behaviour and good learning attitude.
• Proactive and a good team player.
• Good listening and thinking skills.
• Hands on and skilled on basic operation works.
• Scheduling, payroll and basic HR knowledge.

Requirements:

● Minimum 1 - 2 years Experience in Restaurant Management

● Flexibility to work shifts, including evenings, weekends, and public holidays.

● Good customer service and willing to learn attitude

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

Why Work at Ross Video?

We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The Manager, Technical Solutions – Asia will directly manage the regional Solutions Architects across Asia, excluding SAARC region.

In addition, the duties of Manager, Technical Solutions – Asia will be required for Asia region on top of the management responsibilities. This is a pivotal role within the Asia Sales team and will be responsible for day-to-day management of the regional Solutions Architect team, ensuring the team is well trained and capable of supporting Regional Sales Managers across the entire portfolio of Ross solutions.

The Manager, Technical Solutions – Asia is expected to contribute technical and commercial advice across the wider sales team to help best position the team to win business. It is also expected that this role will drive improvements in the quality and performance of the team, innovating new processes or streamlining existing ones where necessary.

Responsibilities:

• Proactively evaluate the Solution Architect team’s capabilities and as needed and appropriate and drive improvement in quality and performance of the team, developing systems and processes where necessary.
• Responsible for the overall hiring, motivation and management of the team, including recruitment, mentoring, coaching and evaluating team members.
• Contributes to planning of partner training sessions and bi-annual events.
• Contributes to planning and execution of sales events and tradeshows throughout the year.
• Participates and contributes to sales opportunities driven by the Regional Sales Managers, prioritising efforts based on maximising total impact on the team’s productivity.
• Coordinates closely with Ross’ internal Sales team and business partners to align solutions designed to meet our customers’ business requirements.
• Proactively educates and provides professional development to team and business partners to enhance their product knowledge, technical acumen, and technical sales skills.
• Where necessary participates in Solution Architect functions; systems design, customer meetings, tender responses etc.
• Acts as a “Technical Evangelist” to help build trust and inspiration with our partners and customers.
• Participates in developing and implementing product awareness collateral / presentations.
• Provides client feedback to Marketing Product Manager(s) on product & application requirements.
• Performs other related duties as required.

Knowledge / Skill / Experience requirements:

• Minimum 7 years of combined sales, sales engineering, pre-sales experience.
• Experience of managing as a team of systems architects or engineers.
• Record of achievement and technical solution expertise in a comparable sales role.
• Ideally possesses an understanding of commercial strategy and sales process.
• Understanding of the Broadcast / Media Technology Market (Live Production experience an asset).
• Excellent Communication & Presentation Skills.
• Able to work co-operatively with and across all company departments.
• Excellent presentation abilities and proficient in Word, Excel, and PowerPoint.
• Possess strong and creative problem-solving traits.
• Existing knowledge and use of Ross Video products (preferred).
• Experience working with CRM’s, SalesForce preferred
• Willing to Travel up to 50% of the time
• Travel to trade shows as required
• Attend Sales Meetings and training sessions, as required

Ready for a new challenge? Click the link to apply and take the next step toward advancing your career!

https://us242.dayforcehcm.com/CandidatePortal/en-US/rossvideo/Posting/View/7910?source=LinkedIn

Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with more than 15,000 engineers globally supporting projects. They have an international presence in over 100 countries worldwide and are looking out for Project Managers to join their team and contribute to their ongoing success.

Location: Ang Mo Kio/Yio Chu Kang area (will be posted to Changi next year onwards)

Salary range: $7000 - $7500, depending on experience

Job Responsibilities:

• Manage infra projects to meet delivery to customer’s satisfaction
• Handle project’s scope of work according to requirements and contractual KPIs
• Manage external vendors/contractors for provision of material or support services
• Prepare project documentation, progress reports to meet quality standards
• Lead project team to provide engineering, operation support and maintenance to operational/production system
• Gather customers’ requests for system enhancements and propose solutions
• Participate or support in new business prospects or tender involvement

Requirements:

• At least 4 – 5 years’ Project Manager experience, handling infrastructure projects
• Experience with government projects will be an added advantage
• Knowledge and experience with ITSM – ITIL Framework
• Excellent communication skills with customers
• Degree in any discipline

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

• To assist in the consistent adaptation and adoption of AIC’s Information Management Policy across the organisation
• To assist in enabling related Data Management policies and executing relevant change initiatives
• Support the Data Protection Officer in handling of data sharing request in accordance with AIC Data Sharing Framework
• To assist in regular review initiatives to ensure continuous relevance and application of the AIC Data Sharing Framework to division’s processes
• To support the review of PDPA compliance related aspects throughout the organisation and its partners

Job Requirements:

• Degree in Information Science or Business Management with 3 -4 years' work experience
• Preferably 1 – 2 years of experience in handling information management, protection or/and data governance aspects
• Familiarity with Personal Data Protection (2012) and experienced in working within a Data Protection Office or similar would be beneficial
• Entry level candidates with relevant skillsets are welcome to apply. This includes background in process improvement methodologies and risk management practices, experience in analysing business processes and workflows to identify areas for improvement.
• Collaborate and/or guide stakeholders as part of cross-functional teams to identify and track areas for improvement
• Facilitation skills would be a plus
• Meticulous and conscientious
• Outgoing and works well in a team
• Good listener and quick to adapt

JOB DESCRIPTION:

As a Digital Commerce Consultant / Manager, you will identify and pursue new business opportunities through various channels such as cold calling, emailing, and networking. You will qualify leads, schedule meetings, and build relationships with potential and existing clients to foster long-term business growth.

KEY RESPONSIBILITIES:

• Ability to develop new business, manage existing clients and write proposals
• Communication and organizational skills are essential, with the ability to prioritize tasks
• Ability to interact with in-house tech staff, relaying specific requirements for designated projects
• Ability to focus on the services of Verz Design and find business in areas such as WebDesign/e-Commerce/Search Engine Marketing/Search Engine Optimization
• Ability to work independently
• Proactively provide ideas and solutions towards the improvement of client sites

JOB REQUIREMENTS:

• Able to work in a fast-paced and multi-task environment
• Proficient in MS Office Applications such as Word, Excel, and PowerPoint
• Holder of at least a Diploma or higher in Marketing, Business, or Infocomm related
• Fresh Grads are welcome to apply
• Must have passion in sales and good interpersonal skills
• Confident, enthusiastic, and cheerful personality
• Proactive, responsible, organized, able to work independently, and attention to detail
• Must possess knowledge and provide value-added suggestions whenever discussing projects withclients

Candidate with web technical knowledge is a plus.Interested and qualified applicants, please send in your resume with current and expected salaries to: [email protected].

Remuneration package shall be determined based on experience and qualifications. Only shortlisted candidates will be notified.

Thank you for applying.

About the job

• Identify opportunities to promote banking products across existing and new customers
• Conduct financial needs analysis to understand customers' financial goals and offer wealth management solutions such as insurance, structured deposits, loans and investment products
• Ensure compliance to service standards and provide excellent customer service and banking experience
• Regularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customers
• Engage in networking and marketing campaigns to increase customer base
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum Diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA License No: 11C5502 | EAP Registration No: R2199597

The client that we are partnering with is a prestigious bank that is well known for their personalised wealth management services.

Job Description

• Relationship building with high net worth (HNW) clients
• Understand the financial goals of HNW clients and offer wealth management solution such as insurance, leverage products, structured products and investment products to help them protect & grow their wealth
• Provide excellent customer service and banking experience
• Regularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customers
• Engage in networking and marketing campaigns to increase customer base
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum 2 years of sales experience
• Effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

We are looking for a Business Development Manager (Sales) to be part of our team. The Business Development Manager will be supported with inbound leads and get the opportunity to work with the #1 Digital Marketing Agency in Singapore.

Rewards:

• Extremely high commission structure
• Medical and insurance coverage
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Develop digital marketing strategies and solutions across a broad range of digital marketing channels (SEO, SEM, Social Media, YouTube & Display) that meet our prospective clients’ needs
• Communicating with the clients and internal team in the development of the overall digital marketing strategy
• Conduct sales presentations to a range of prospective clients
• Build rapport with the business community through participation in related business associations
• Prospecting new leads and converting them to clients
• Build strong relationships with prospective clients
• Support account managers to service the clients
• Responding to clients' emails and calls
• Assisting in inbound calls to ensure prospective clients' sales inquiries are answered
• Making outbound calls to secure appointments and sales closure
• Prepare sales forecasts and report regularly
• Meet or exceed sales objectives assigned

Requirements:

• STRICTLY Singaporean or PR holder only
• Knowledge of Digital Marketing (SEO, PPC, SMA) is preferred
• Minimum 1 year experience in sales related position
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude
• Able to carry and protect company branding at all times
• Able to work independently

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Roles Description:

The role will be a Digital Marketing Account Manager (AM). The AM will be handling our clients' Digital Marketing campaigns. He or she is also expected to be managing our clients and optimise their campaign to the best practices.

Specific Responsibilities:

The main responsibilities of the role are to conceptualise, set up, optimise the performance of the digital marketing accounts, and update clients regarding the campaign performance.

Competencies:

The AM will have an in-depth understanding of Digital Marketing and also gain the confidence of client management. He or She will be able to set up and run the campaigns independently. In addition, he or she would be analysing data to optimise the campaign performance.

Rewards:

• High Basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside an award-winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Probation Period:

This position includes a 6 month probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Job Highlights

• Our Values: Passion, Teamwork, Quality, Integrity, Clarity
• Ranked as Top Accounting Firm
• An international audit, tax and business advisory firm with more than 100 offices worldwide

Do you want to join a firm that is?

• An international audit, tax and business advisory firm with more than 100 offices worldwide
• Ranked as Top Accounting Firm in Singapore
• Nominated by HRM as Employer of Choice

We are excited to be awarded the 2020 Asia’s Top Influential Brands” and “2020 Asia’s Top Employers” by BRANDASIA!

We are proud of the firm’s culture we’ve grown to make PKF-CAP LLP a place that people love to come to work every day. The awards are recognition to exemplary adaptation to our firm to become relevant to our clients, as well as our employer strategies to be sympathetic to the needs of our talented employees, especially during the covid-19 period in 2020!

Job Description & Requirements

• Managing a portfolio of audit clients (both MNC and SME) in audit and assurance division.
• Managing audit engagement teams to deliverr top quality services.
• Develop a strong client relationships, with sound technical knowledge and ability to motivate team members
• Minimal 4 years of experience in reputable Singapore CPA firms

Responsibilities:

• Supporting various tasks in a retail environment, including attending to customers, be involved in the operations, answering incoming call and etc.
• Responsible for the operating discipline of a retail store which include personnel management, inventory controls, merchandising presentation and customer service
• Any other Ad- hoc duties assigned

Requirements:

• At least diploma in any discipline.
• Retail and service experience preferred.
• Service-oriented and able to promote a service culture.
• Possess drive, initiative and a passion for beauty industry
• Singaporean only

This programme is for candidate seeking the knowledge and management skills in food and beverage for managing a restaurant.

The objectives of the programme are:

• Prepare candidate for entry-level to managerial Restaurant Manager level employment in the food and beverage industry
• Assist in efficient running and profitability of restaurant
• Ensure good service are provided in accordance with the Group’s SOPs
• Maintain service quality and consistency standards
• Adhere to the Group’s procedures and propose improvements to:
• maintain a healthy working environment;
• ensure customers’ satisfaction;
• monitor stocks level including inventory checks; and
• ensure the overall management of the restaurant operations.

On completion of this training programme, candidate will have the knowledge and skills in restaurant operation and customer service skills and be able to apply them at the workplace.

• Certificate / Diploma / Degree in hospitality or relevant field
• Passion for service
• Motivated, result-oriented and a fast learner
• Good organizational and planning abilities
• Computer literate and with excellent interpersonal skills

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business.
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations.
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals.
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions.
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment.

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns.
• To develop negotiation and presentation skills to communicate effectively and clearly to others.
• To understand of audience engagement and other business support functions.
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
• To develop company business campaigns and enhance campaign awareness and campaign visibility.

Job Description

• Stir fry dishes according to company’s standards
• Take charge of daily operational matters to ensure smooth flow of operations
• Manage staff duty roster and assign duties
• Ensure staff compliance to Company Standard Operating Procedure (SOP)
• Conduct orientation and training for new staff
• Order and manage inventory from suppliers
• Enforce good hygiene practices and upkeep cleanliness standards
• Manage customer complaints and ensure customer satisfaction
• Any other ad-hoc duties assigned by superior

Job Requirements

• At least 1 to 2 years of relevant F&B experience
• Candidate must possess at least Diploma/Bachelor's Degree in any field
• Team player with good leadership and communication skills
• Able to strive in fast paced environment

Job Description & Requirements

• Enforce company policies, procedures, programs and performance standards.
• Supervise staff during operations.
• Manage junior staff and assist other managers.
• Setting targets and analyse sales for the month as well as to assist with administrative duties.
• Responsible to ensure that the service standards of the restaurant are met by all staff.
• Speak to customers and be prepared to deal with any problems or customer feedback.
• Handle customer complaints during Manager's absence.
• Handle non-halal food.
• To ensure a smooth and efficient shift.
• Provide staff with support and training.

Job Description:

• You’ll review activities’ scheduling to ensure adequate coverage for staff during hours.
• You’ll maintain a high degree of operations accuracy within the team.
• Housekeeping of office and store.
• Considerable delivery wide variety of items/persons to different addresses and through different routes.

Job Requirements:

• Supervisory experience in managing a team is preferred
• some work extra hours needed.
• Independent, possess initiative and optimistic.
• Class 3 driving license.
• Familiar with local routes

Duties and Responsibilities

• Making improvement to the running of the business
• Deliver quality products and services to meet the expectation of customers.
• Take responsibility for the sales performance
• Monitoring and controlling stock levels and serving correct portion to ensure GP meets target
• Plan and execute manpower scheduling to ensure meeting productivity and salary budget.
• Recruit, train, supervise and develop staff.
• Create and innovate new product
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.

Job Description:

• Oversee the daily operations of outlet for efficient operations
• Work closely with the Area Manager on strategic business planning and operations
• Develop cost-effective operational plan to achieve outlet’s goals
• Ensure good and prompt service to satisfy customers' needs
• Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness and workplace safety guidelines
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory controls
• Train and retain outlet staff
• Manpower recruitment and scheduling to achieve optimal productivity
• Monitor inventory levels and replenish stock when needed
• Analyse and resolve problems in a timely and accurate manner
• Regular review to improve cleaning standards, food safety and sanitation
• Perform any duties which may be assigned from time to time from superior

Requirements:

• Able to multitask and perform in fast paced working environment
• Strong leadership quality with excellent analytical and decision-making skills
• Good communication in verbal and written skills
• Able to work shift hours, weekends and Public Holiday (6 days a week)

· Accountable for assisting the group to achieve targeted sales / profits, while maintaining the operational and service standards. To improve the organization's market share and positioning.

· To improve the organization's efficiency towards its mission and goals.

· To achieve 4 G results in:

a) Great Service

b) Great Food

c) Great Ambience

d) Good Profits

This programme is for candidate seeking the knowledge and management skills in food and beverage for managing a restaurant.

The objectives of the programme are:

· Prepare candidate for entry-level to managerial Restaurant Manager level employment in the food and beverage industry

· Assist in efficient running and profitability of restaurant

· Ensure good service are provided in accordance with the Group’s SOPs

· Maintain service quality and consistency standards

· Adhere to the Group’s procedures and propose improvements to:

· maintain a healthy working environment;

· ensure customers’ satisfaction;

· monitor stocks level including inventory checks; and

· ensure the overall management of the restaurant operations.

On completion of this training programme, candidate will have the knowledge and skills in restaurant operation and customer service skills and be able to apply them at the workplace.

Restaurant Management

· Ensure compliance with licensing, hygiene and health and safety legislation/guidelines

· Liaise with customers, employees, suppliers, licensing authorise etc

· Make improvements to the running of the business

· Ensure adherence to quality expectations and standards

· Ensure compliance with company cash handling policy and procedures

Sales

· Push for sales and promotion

Cost Management

· Oversee stock level and order supplies

People Management

· Interview, recruit and supervise staff

· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Customer Service

· Handle customer enquiries and complaints

· Ensure customers' satisfaction

· Motivate and train staff

DUTIES AND RESPONSIBILITIES:

Outlet Drink Stall Operations

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers’ order using cash registers / Point-of-Sale (POS) Systems.
• Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang.
• Ensure product wastage is controlled to meet the product's gross profit (GP) target
• Drive sales performance through upselling and cost control.
• Responsible to drive sales performance by upselling, cost control and developing new product.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide.
• Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
• Understudy F&B supervisor on recruitment, training and developing of F&B staff.
• Involve in creating new in-house product.

External Customer Relationship Management

• To retain 100% stall occupancy through effective tenant relationship
• To uphold quality control in food products sold in the tenant stalls
• To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services

Outlet Operations Management

• Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
• Perform daily sales bank-in.
• Achieve monthly sales target and FD rental income target.
• To ensure smooth operations during opening, mid and closing shifts.
• To uphold quality control in food & beverage products sold in the FB stalls
• Prepare reports at the end of shift/week.
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.
• · Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• You will be required to faithfully perform the duties of the position in which you are engaged in and any other duties that may be assigned to you from time to time.
• Ensure compliance with the rules and regulations of the Company, safety & health standards as well as quality standards.

LOCATION / OTHERS:

• 6 days work week, non-rotating shift
• Working environment: Food Court/Coffee Shop

Job Purpose and Key Accountabilities:

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Working Hours (43 hours per work week):

Mon : off

Tuesday - Friday : 1.30pm - 7.30pm

Saturday and Sunday: 9.00am - 7.30pm

Duties and Responsibilities

• Provide service to customers in accordance with the Company’s service standards and guidelines
• Receive and perform in-store and delivery orders
• Cashiering and sales reporting
• Cooking and preparation of food and drinks items for sale
• Inventory and stock management, estimate stock requirement and place orders, moving and arrangement of stocks when delivered
• Monitor and maintain food quality and safety in compliance with the Company’s safety and risk management policies and procedures
• Maintain store cleanliness and hygiene, clean workstations and equipment following all Company’s rules and procedures.
• Store opening and closing duties
• Understudy Outlet Manager/ Assistant Outlet Manager on all aspects to achieve profit and productivity targets.
• Understudy Outlet Manager/ Assistant Outlet Manager on training and developing of F&B staff
• Understudy Outlet Manager/ Assistant to ensure Outlet Compliance with authority and company regulations in aspects including but not limited to hygiene, workplace safety, sales reporting, cash management, marketing displays, and inventory controls
• Other ad-hoc duties when required

Job Descriptions:

• Receive training and perform duties in service/kitchen department
• Assist Outlet Manager/Overall responsible for the smooth operations of the restaurant
• Gain deep and thorough knowledge of the restaurant operation by rotating on each position
• Perform cashiering duties and maintain cleanliness and general upkeep of the restaurant
• Participate in initiatives to further improve service standards and procedures
• Observe high standards of mise en place with attention to detail
• Generate daily sales report and present to company's management
• Perform stock ordering and controlling in daily basis
• Perform effective problem solving skill when necessary
• Delivering superior food and beverage service and maximizing customer satisfaction
• Promote upselling of food and services
• Responsible for planning weekly/monthly schedule of manpower
• Any other tasks as and when assigned by Management

Job Requirements:

• At least 1 to 2 years of food & beverage industry experience
• Highly customer service oriented
• Exhibit strong leadership skills
• Cheerful, and fun-loving individual who likes communicating with people

Jobmatch Recruitment Pte Ltd

License No: 17C8617

EA Registration No: R1104161

EA Personnel: Kenny Loh Boon San

60 Albert St, #10-09 OG Albert Complex, Singapore 189969