Customer Care Manager ( ventilating products) - Manage Feedback / Optimize Process [3770]

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care SpecialistsSet performance goals, provide feedback and conduct performance reviews
   Regularly review the team knowledge on the latest products
   
2. To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
   Resolve customer complaints and enquiries in a professional and prompt manner
   To monitor and track customer response times and quality of service
   Run performance reports in Zendesk and 3CX to track team performance
   
3. To optimize processes and practicesPossess the ability and foresight to continually review opportunities for improvements and execute them
   Propose to management on new initiatives for improvement in efficiency or optimization in cost.
   

Qualifications & Experience Requirement

• Minimum of 5 years of experience in Customer Service-related role

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

We are continuing our journey focusing on applying a product mentality to the way we build our products and ensure that we focus on our clients and their needs to build the right product at the right time. This role will be responsible for working with engineers to accelerate our ongoing migration of hundreds and thousands of cores to the public cloud. The set of products comprise of lightweight custom containers and a control plane for providing of compute in the public cloud.

Your Impact

We are looking for an experienced program manager who will maintain close relationships with our users and engineering teams. This team manages highly reliable, cloud enabled core scheduling platforms, managed file transfer service, grid compute platform, software distribution service and stateless compute platforms. We adopt the most appropriate approach to drive the firm and our clients towards desired growth. We want to apply the same approach to the way we build products and deliver customer-centric, best-in-class products.

HOW YOU WILL FULFILL YOUR POTENTIAL

• You will be an experienced and seasoned program manager, working cross-functionally to guide programs from conception through launch, growth and maturity by connecting different technical worlds to meet our customers at their needs. You will break down complex problems into steps that drive product development and release adopting the principals of growth from MVP / PoC
• This role offers a high profile opportunity to lead projects which involve various businesses and entities within the firm. You will have the opportunity to work with various teams in Technology, Securities, IMD, IBD, Technology Risk, Compliance and Internal Audit
• This role requires an experienced professional with proven program management and program delivery skills. Strong communication skills are equally important, as the role will involve working closely with team members in many other groups in the firm
• Managing the program end to end lifecycle from concept to design, PoC, testing, support and finally product end of life
• Be a ruthless prioritiser while balancing the needs of customers and stakeholders while being transparent about your prioritization and roadmap process
• Managing the initiation, planning, execution, monitor/control, and close out of workstreams

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

• STEM degree and equivalent practical experience building/shipping technical programs
• 7+ years of technical program delivery experience, including experience driving the product vision, design, and go-to-market strategy
• Demonstrated success defining and launching excellent products
• Demonstrated ability to communicate complex problems and technical solutions to all stakeholders
• Demonstrated success collaborating with design and engineering peers
• Proven ability to influence cross-functional technical teams
• Demonstrated experience in understanding the customer, product development, requirements analysis, planning and program strategy
• Must have experience with managing client expectations and communicating effectively with individuals at all levels of the organization
• Ability to translate business requirements into a product roadmap
• Strong analytical and problem solving skills
• Highly organized, attention to detail and excellent follow through skills
• Ability to work independently and with a team

Preferred Qualifications

• Program management formal qualification
• Solid technical foundation in software development and delivery
• Experience managing day-to-day technical and design direction
• Tech risk / compliance/ internal audit / regulatory engagement related experience

Statutory Board seeking for an Associate, Manpower Planning & Management, within the HR Division

Duration: 1 Year Contract

Location: One North

Working Hours: 9AM to 6PM

The HR Division comprises of the Recruitment, Planning & Policy, Analytics & Transformation, HR Operations, Talent Management and HR Partners departments.

Responsibiities:

• Gather data and information required for manpower reporting and surveys
• Prepare and clean data to ensure quality and usability for further analysis and future retrieval
• Conduct basic analysis of statistics for understanding of manpower trends
• Support the implementation of workforce solutions and interventions

Requirements:

• Excellent analytical and organisational skills
• Knowledge of data visualization tools such as Qlik and Tableau, and programme development languages such as HTML, SQL or VBA is advantageous
• Strong interpersonal and communication skills

We are looking for an experienced technical professional to join our Products & Services delivery team. The Service Delivery Manager will be responsible for leading the team in ensuring the efficient and effective delivery of products & services to meet customer expectations, drive continuous improvement, and maintain a high level of customer satisfaction.

The Service Delivery Manager is an all-rounded technical professional who has a deep understanding of the products and current technologies. He can work well with customers and is equipped with leadership to manage the team to meet delivery timelines and support scopes.

Responsibilities:

• Develop and maintain strong relationships with key clients, acting as the primary point of contact for all service delivery-related matters.
• Understand clients' requirements, generate an implementation plan & perform the implementation within the designated targets.
• Define and implement service delivery strategies, policies, and procedures to meet client needs and organizational objectives.
• Lead, mentor, and motivate a team of professionals, providing guidance and support to ensure high performance and adherence to SLAs.
• Monitor service performance against established metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
• Provide standby, operational support, and monitoring for post-implementation
• Collaborate with cross-functional teams to resolve escalated service issues and ensure timely resolution of client inquiries and concerns.
• Conduct regular service reviews with clients to assess satisfaction levels, gather feedback, and identify opportunities for service enhancement.
• Drive initiatives to automate and streamline service delivery processes, improving efficiency and scalability.
• Stay abreast of industry trends and best practices in IT service management, incorporating relevant innovations into service delivery practices.

Requirements:

• At least 3 years experience in a similar role, with a track record of success in IT products & services delivery management.
• Strong technical background with expertise in IT infrastructure, systems, and networking.
• Solid understanding of ITIL framework and best practices in service management.
• Excellent leadership and people management skills, with the ability to inspire and motivate team members to achieve common goals.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Certification in ITIL, PMP, or other relevant qualifications preferred.
• Hand-on skillset in the following area:

(1) Software and Internet Protocol

(2) Networking and WiFi technology

(3) Linux, Database, Web Servers and Web application

We are looking for a Senior Manager, Strategic Partnerships, Business Development & Subsea Network Investments with proven experience, strong sense of ownership and passion for defining and driving large cross-functional programs in the infrastructure and networking space.

The candidate should be self-driven, can learn quickly and influence decision-making across organizations.

In this position, you will work closely with various Keppel business divisions to gather, refine, and drive program goals to deliver various projects.

At Keppel, we set a high bar, so expect to be challenged on the scope and scale of the problems we tackle. We are moving fast, using the latest technologies, and transforming the way we leverage telecommunication services. If you're looking for a place to make a huge difference, this is it.

Job Description:

• Business Development/ Strategic Partnerships/ Investments
  Team leader to lead in new business opportunities in the subsea arena with potential strategic partners and customers.
  Develop budgets and financial models for international submarine cable systems and domestic terrestrial networks, for the entire project lifecycle from seed funding to development to operational phase
  The team is to work closely with tax advisors, create tax efficient holding structures for the investment
  The team is to work closely with Corporate Legal and External Legal Teams to negotiate MOUs, Binding Term Sheets and Definitive Agreements
  Ability to review agreements and contracts and be able to negotiate with partners and customers
  To manage and engage third party consultants for the relevant areas of work requirements
  Ability to data process with information on emerging markets and feasibility studies done on key markets
  Clear and objective analysis and recommendations for the investment
  Business cases and approvals from internal stakeholders including KCL, KTT, KAIF and KDC
  Manage market research for new projects
• Partnership Management
  Provide inputs to sales team in developing compelling business propositions to potential customers who may be partners in the branch landings.
  Working closely with Corporate Legal and External Legal Teams to negotiate MOUs, Binding Term Sheets and Definitive Agreements (IRU)
  Ability to review agreements and contracts and be able to negotiate with partners and customers
• Internal Stakeholder Engagement
  Coordinate monthly/quarterly reporting to KCL, KTT and KAIF and all other BU units
  Work closely with GRC on Red Team engagement and GCC on SGX/Press releases
  Assist Keppel Capital, KAIF, etc.… in their fund-raising activities, approval process, due diligence, and lenders documentation
  Engage, coordinate and to cooperate with Corporate Finance in their debt raising activities
  To support Business Operations in facilitating internal audit processes pertaining to your area and to work the team process as well for audit purposes

Job Requirements:

Skills & Qualifications:

• Bachelor’s Degree required or equivalent combination of education and experience
• Possess management experience, preferably on a global scale, otherwise, regional level
• Experience in delivering large cross functional international programs and driving milestones
• Knowledge of Asia Pacific internet ecosystems, fiber optic networks, submarine cables
• Experience driving and contributing to project playbooks, building schedules
• Strong written and verbal communication skills
• Experience interacting with senior executives and other management within a company and working across commercial, technical, domestic, and international arms of an organization
• Strong organizational, multitasking, prioritization abilities, and an excellent attention to detail
• Demonstrated ability to conceptualize, manage, and prioritize multiple projects
• Knowledge of and be familiar with the operation and deployment of optical transport systems
• Travel overseas for work / assignment as and when necessary or requested by your immediate supervisor / the head of department
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Responsibilities:

• Oversee a portfolio of small to medium-sized condominiums/buildings or be stationed at a condominium.

• Collaborate with the Management Councils to effectively manage the common areas and facilities.

• Obtain quotations for both ad-hoc and term contractors' services, seeking council approval as necessary.

• Address and respond to residents' feedback and requests

• Ensure compliance of MCSTs (Management Corporation Strata Titles) with BMSMA (Building Maintenance and Strata Management Act).

• Ensure that building regulations and by-laws are followed by occupants, visitors, and contractors.

• Manage corrective and preventive maintenance tasks for the buildings.

• Monitor and ensure satisfactory performance of service providers and contractors, adhering to work schedules.

• Attend Council Meetings and Annual General Meetings.

Requirements:

• Minimum 1-3 years of relevant experience (job seekers without experience are welcome, as training will be provided).

• Proficient in IT skills.

• Well-versed in BMSMA regulations.

• Possess strong interpersonal, technical, and follow-up skills.

Interested applicants, please apply with your resume indicating your current and expected salary and your earliest availability

Responsibilities:

· Prepare and review compliance handbook

· Handle MAS filings and inquiries from regulatory bodies

· Perform regular compliance checking to ensure compliance with regulatory requirements

· Handle KYC and AML-related matters as well as client onboarding compliance check

· Provide relevant advisory to business/support units and other AML teams on matters relating to compliance issues, transaction monitoring review and investigation conducted by the unit

· Perform analysis of suspicious transaction/activity reports to identify AML risk trends to support the AML risk management and controls within the Group

· FATCA / CRS reporting in accordance with relevant requirements

· Handle CPT related matters, such as update of CPT register

· Develop regulatory governance frameworks, policies, and procedures to effective management of regulatory risks for company, clients

· Facilitate and address any MAS queries and external authorities, as well as internal and external audits

· Familiar with outsourcing guidelines and prepare relevant policies, procedures and documents in compliance with MAS regulations and guidelines

· Undertake other ad-hoc duties as assigned

Requirements:

· University Degree in Business, Law, Finance or related disciplines

· At least 3 years of strong compliance experience in local regulatory compliance and risk management, with demonstrable knowledge of relevant regulatory requirements

· Strong knowledge or prior experience in key regulatory requirements such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, and AML/CFT regulations

· Work independently, self-motivated, strong analytical skills and ability to exercise sound judgment and manage execution under pressure

· Familiar with FATCA and CRS reporting is preferred

· Effective communicator in both English and Mandarin to liaise with Mandarin speaking clients

Responsibilities

· Manage and oversee the daily operations of the restaurant, including scheduling, inventory management, and financial reporting.

· Oversee inventory and ensure that all supplies and ingredients are well-stocked and stored properly.

· Work closely with the Restaurant Manager to develop and implement strategies to achieve sales targets and profitability goals.

· Coordinate with the kitchen team to ensure efficient food preparation and delivery, and ensure that menu items are of consistent quality.

· Act as a liaison between the service crew, kitchen team, and management to ensure effective communication and collaboration.

· Handle customer complaints and ensure that they are resolved promptly and effectively.

· Keep track of sales and revenue and report to upper management on a regular basis.

· Develop and implement new policies and procedure with Restaurant Manager to improve the efficiency and profitability of the restaurant.

· Ensure compliance with company policies and standard operating procedures, as well as relevant food and safety regulations.

· To work closely and cultivate strong teamwork with all colleagues and ensure smooth operations

· Any other ad-hoc duties and responsibilities as assigned

Responsibilities

• Draft, review, negotiate and arrange for signing of Non-Disclosure Agreement for all new partners and Letter of Confirmation or equivalent where required.
• Work closely with Claims & Risk team on Master Service Agreements and Third-Party Administration Service Agreements for Claims Management services
• Prepare Terms of Business Agreements with Reinsurers, Brokers, etc.
• Draft and review Addendum to agreements in accordance with the commercial terms agreed by the parties.
• Prepare forms required by Reinsurer for every new deal
• Coordinate with Reinsurer for legal due diligence confirmation
• Review signed agreements for circulation to the relevant stakeholders
• Administer and maintain records of legal documents.
• Conduct ad-hoc simple legal research where required

Requirements

• Diploma in Law, Legal Studies or related field
• Knowledge of contract administration
• Excellent written communication skills with attention to details
• Ability to work in a dynamic environment
• Team player with good Interpersonal and communication skills

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Responsibilities:

• Manages end-to-end recruitment process including posting vacancies, reviewing resumes, conducting interviews with the hiring managers, conduct reference checks and extending employment offers.
• Follows up on necessary processes and documentation for new hires.
• Updates recruitment tracking data and prepares ad-hoc employee reports as needed.
• Partners with HR Business Partner to develop talent pipelines.
• Sources passive candidates through networking, cold calling, social media, and employee referrals.
• Develops and administers sourcing strategies for identifying and recruiting potential new hires.
• Acts as a liaison to all sourcing contacts.
• Plans, designs, and coordinates recruitment events such as in-house walk-in interviews and job fairs.
• Evaluates the effectiveness of recruitment campaigns.
• Conducts campus recruitment and builds strong rapport with universities/ colleges/ institutions and associations.
• Handles advertising (print and website) and employee referral programs.
• Manage search firms and agencies and monitors vendor performance metrics.
• Focuses on reducing time to fill and cost per hire while increasing quality of hire.
• Maintains up-to-date knowledge of recruiting issues, trends, and labour laws.
• Handles ad hoc projects and any other administrative duties as required.

Requirements:

• A Bachelor Degree holder with a specialisation in Human Resources or a related discipline.
• Minimum 1 year of experience in HR.
• Effective communication and interpersonal skills
• Excellent analytical, problem-solving and time management skills
• Meticulous and well-organised by nature
• Ablility to work under pressure in a fast-paced environment.
• Capable of managing volume and mass recruitment.

• Gaming/IT/Tech MNC
• Chinese MNC expanding overseas
• Able to work independently

Responsibilities:

1. Manage bank and cash-related activities, including reconciling accounts, overseeing daily receipts and payments.
2. Review and process staff reimbursements, local payments, ensuring compliance with company policies and government regulations.
3. Execute daily accounting processes and reconcile intercompany transactions, ensuring accuracy and effective internal controls.
4. Generate financial management reports, conduct data analysis, and oversee financial budget management and planning.
5. Prepare financial reports and collaborate with audit processes.
6. Demonstrate proficiency in tax knowledge, coordinating with tax service agencies.
7. Independently oversee financial operations for the company in Singapore.

Requirements:

1. Bachelor Degree in finance or accounting or related major, CA/CPA/ISCA is preferred;
2. Minimum 3 years accounting related experience
3. Financial experience in gaming/internet service industry is preferred;
4. Self-initiative, communication skill, improvisation skills, capability for teamwork.

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

JOB SUMMARY

RESPONSIBILITIES

· Review and update credit policies, Standards, Guidelines and FAQs as driven by market conditions, business strategy, regulatory requirements and for risk management.

· Managing and implementing Credit Policies and Standards for further simplification, rationalization and digitization.

· Interpret and implement various regulatory changes impacting Credit risk, including but not limited to, Credit risk mitigation, Large exposure, Basel IV, other Capital requirement regulations etc.

· Engage and manage stakeholders in policy drafting, feedback, communication (quarterly updates, briefing calls) and providing response/solutions to queries.

· Driving the effort in credit process re-engineering to improve operational efficiency.

· Analysing the impact on business or risk aspects of any material changes to Credit Policies and Standards.

· Work closely with various team to solve business / risk problem and finding new ways of gathering, analyzing data to identify improvements in credit policies and processes

· Coordinating the project working groups including managing multi-function stakeholders and contribute to the working group deliberations and actions including policy drafting, feedback, communication and providing response/solutions to issues.

· Leading and contributing to projects and initiatives in terms of data, analysis and feedback e.g. Basel IV, EBA Guidelines, Large Exposure Group Committee, Regulatory Interpretation Forum, Fraud Risk, Credit Modelling.

· Supporting the effective implementation of process improvement and system enhancement projects. Driving Creditmate BAU and Project implementation for Credit Risk.

· Coordinating and providing input and support to other stakeholders such as RM/TRM/Compliance/Legal/ Modelling/ on implementation of their policies/initiatives.

· Manage all activities assigned that is related to the implementation of the Credit Risk Type Framework and the Credit Process Universe

· Implementing governance process framework for Credit Policies, Standards and processes as required according to any gaps arising from Regulatory, Risk or Business requirements.

Business

· Align policy and process of the Risk function with business strategy and risk appetite for the Credit and oversee its execution.

· Communicate, train and implement the strategic intent and collective policies for the Risk function.

· Maintain and develop the risk capabilities and processes, and skills to meet ongoing business needs and plans

Processes

· Support Credit RFO / Credit PU owner in supervising the Credit Processes.

· Ensure compliance with applicable internal policies, and external laws and regulations, related to Credit Risk.

· Continuously improve the operational efficiency and effectiveness of the risk management processes.

People & Talent

· Lead through example and demonstrate the appropriate culture and values within the function and across the wider organisation.

Risk Management

· Ensure alignment of all applicable Credit Risk policies across the various Countries.

· Ensure communication and cascading of relevant aspects of Credit Policies to the Frontline and Credit Officers.

· Maintain a good understanding of the requirements of key external stakeholders in respect of risk management and ensure these are well understood internally and reflected in internal procedures.

· Obtain assurance regarding the effectiveness of the policy controls and compliance with applicable laws & regulations.

· Maintain an open and cooperative relationship in dealings with internal and external stakeholders

Governance

· Responsible for ensuring effective Risk Governance

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Support the Credit policy team to achieve the outcomes set out in the Bank’s Conduct Principles

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Credit Approvers

· Relationship Managers / COO Office

· Enterprise Risk Management

· SAG/ SAR

· CCRO / Country Credit Governance teams

· CIC Modelling

· Credit Risk Control (Middle Office)

· Credit Risk Infrastructure

· Traded Risk Management

· Operational Risk

· Group Internal Audit

· Legal

· Compliance

· Product Partners (e.g. TB/FM)

· Group Finance

Other Responsibilities

· Embed Here for good and Group’s brand and values in CCIB Risk team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

· 9+ years of experience in Credit Risk and/or large exposure or similar regulatory rules

· Knowledge of Policies: Understanding of the Credit Policies, Standards, Credit Risk Type Framework and various Credit Application Systems

· Regulatory framework and requirement: awareness and understanding of the regulations impacting credit risk. Ability to interpret regulations, identify gaps and implement changes.

· Credit Risk experience: Prior experience in Credit Risk, Credit Approval or Credit Analysis experience would be a very strong contributing factor, excellent interpersonal skills and multi-cultural awakened and sensitivity.

· Risk management and control: Ability to manage risk in geographically dispersed and highly varied product base. Experience in process design and control.

· Ad Hoc Projects: Ability to lead various projects / initiatives

· Non technical skills: Experience to manage multiple stakeholders, take ownership, dynamic, adhere to deadlines.

· Banking training: Not mandatory but good to have Internal Credit certification for example, Core credit curriculum etc

Role Specific Technical Competencies

· Credit Risk Management

· Understanding of the Credit policies and procedures

· Stakeholder Management

· Strong analytical, communication and interpersonal skills.

· Regulations impacting Credit Risk

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

· Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

1. Support the implementation of quality measures for nursing homes, which includes:Planning and organizing engagements with nursing homes to share the purpose and details of the quality measures.

• Presenting (using Tableau) and analysing the data for the quality measures.
• Preparing reports for CCOs and AIC management.
• Addressing questions from CCOs with regards to the quality measures.

2. Support the development of quality measures for other eldercare services, which includes:

• Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures for home nursing care and other community-based care services.
• Conducting a preliminary analysis and presenting the findings.
• Liaising with other AIC Divisions to support the team’s quality measurement work.
• Organising meetings with the appointed workgroup, who will deliberate and select the quality measures for the sector.

3. Assist in the implementation of other key quality initiatives such as:

• Facilitating discussions with nursing homes to develop action plans with the aim of improving the safety culture in their organisations.
• Supporting the implementation of a quality assurance programme involving nursing homes and home nursing care providers.

Job Requirements:

• Degree in any discipline with 1 to 3 years of working experience. Entry-level candidates will also be considered
• Experience in data collection, analysis, visualisation and reporting; and knowledge of the community care sector would be an advantage
• Familiarity with analytics and statistical software e.g., Tableau, Stata would be an advantage
• Effective interpersonal, engagement and follow-up skills
• Strong written and verbal communication skills
• Passion for quality and ageing issues
• Resilient and results-oriented

This position is responsible for the management and leadership for high level service and profitability of the accounts/divisions assigned to him. Provide management and leadership to Operations managers and functional group. He will support the General Manager in maintaining the smooth operation of all daily logistics activities and conduct in accordance to plan and procedures.

Primary Responsibilities

• Provide strategic leadership and directions for assigned divisions of a facility.

• Responsible for managing the execution, direction, and coordination of all transportation related activities for Singapore.

• To lead and manage facility of company’s logistics operations including monitoring and achievement of Operation Key Performance Index i.e. Order Accuracy, Safety, Billing and documentation, Inventory Management (Control, Accuracy and level), Overtime Ratio & Labour Productivity.

• Lead and manage the assigned logistics operations site including monitoring and achievement of Operation Key Performance Index and responsible for overall performance.

• Review and management of Revenue & Expense of operations including Continuous monitoring of expenses and accurate application of revenue

• Manage and develop the operations team which may include; Staff training plan, Recruitment of operations staff, Staff development activity and Ensure efficient communication between inter-departments

• Supervises and develops managers and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

• Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.

• Regularly reviews performance expectations with managers providing expectations, performance planning, feedback

• Defines roles and responsibilities, strategies and plans for the function’s future needs.

• This includes managing budgets, organizing schedules & routes.

• Ensuring that vehicles are safe and meet legal requirements and making sure that drivers are aware of their duties. Monitoring transport costs.

• Negotiate and reduce costs on hired contractors, verify and authorize payment(s), Continuous sourcing of contractors, management & maintenance of assets and maximize profitability

• To submit monthly forecast and planning to meet yearly budget.

• All related matters pertaining to facility, safety and security issues.

Experience:

This position requires at least 8 years of experience in logistics operations management providing overall direction, implementation, and continuous improvement in operations. Must have at least 3 years working experience at management level.

Education:

Degree in Business, Engineering, Logistics, Supply Chain Management, Industrial Engineering or equivalent work experience in the logistics field.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. The University counts associate faculty among its key assets towards realizing its vision and purpose.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

Associates Management (AM), a unit under Office of the Registrar, manages the appointments and onboarding of SUSS associate faculty. We also handle associated operational matters as well as facilitate engagement events. We believe that a motivated and engaged pool of associate faculty is crucial to our success.

You will be part of a team dedicated to providing proficient and professional management of operational matters and with particular attention to the aspects of engagement, relations, and people strategy.

Reports to a Senior Manager of Associates Management. Works closely with the team so that selected team members could be released at certain periods to work on the design and development of a new and robust IT system for Associates Management.

What You Will Be Doing

• Oversee the end-to-end management process of associate faculty (AF), including onboarding, deployment, contracts issuance, processing of fees payments and proper maintenance of SUSS AF records.
• Coordinate team-based responses to queries from AF and internal stakeholders professionally.
• Offer guidance to AF and internal stakeholders on matters concerning policies, procedures, conduct, contract, and payment on a timely basis.
• Seize opportunities to enhance workflows, procedures, and systems towards enabling effective and efficient management of AF.
• Generate AF-related reports or statistics and give attention to ensure services and deliverables are in compliance with relevant statutory requirements as well as meeting the audit requirements.
• Prepare and support scheduled audits conducted by both internal and external exercises.
• Communicate all relevant updates and organisational changes to key stakeholders, including AF community, in a proactive and timely fashion.
• Attend to any other ad-hoc duties assigned by Management or Department.

Job Requirements

• Bachelor’s Degree with minimally 5-8 years of relevant working experience.
• Experience in the education sector or HR, and/or Finance-related work is an added advantage.
• Excellent communication, inter-personal and presentation abilities.
• Meticulous with strong problem solving, analytical and critical thinking, and organisation and planning skills.
• Sharp learning aptitude, self-driven, and enjoys teamwork.
• Adaptive to changes and able to work well and multi-task in a fast-paced environment to deliver and meet various timelines.
• Proficient in MS office applications and data analytics.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Job Description & Requirements

Analyst: Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications

Standard II: Professional who applies acquired job skills, policies, and procedures to complete substantive assignments, projects and tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. • Senior I: Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems or issues of diverse scope and determines solutions.

Senior II: Professional leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues or problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.

JOB SPECIFIC RESPONSIBILITIES -Data Management and Governance; Implement data architectures and models; data integration processes and best practices; perform master- & metadata management; data stewardship; data quality management; maintain data definitions; data lineage; data dictionaries; and business rules; publication; knowledge management; user training and support.

SKILLS Analytical Skills; Accuracy & Attention to Detail; Numerical Skills; Planning & Organizing Skills; Presentation Skills; IT Technical Skills; Database Programming Skills; Data Modeling Skills

Education: Bachelors’ degree or equivalent in Computer Science, MIS, or similar discipline. Language: Proficiency in English. Accreditation: Specific business accreditation for Data Management

Job Purpose:
This position will be in charge of 1-2 outlets, which includes daily operations, business results and leading the team in delivering excellent service and quality to meet customers' satisfactions at all times. He/ She will support superior in contributing positive business results to the area.


Main Responsibilities in outlet's:

1) Sales & Business Results
2) Safety & QSC
3) People Management- Morale, Needs, Training and Development
4) Administrative and others

(Those with insufficient or no F&B supervisory experience but has high interest will be considered for Management Trainee position with full training provided)

Drinks Stall near Redhill canteen

We are looking for Operation Supervisor / Assistant Manager:-

1. With minimum 2 years experience.

2. Leading / Supervising a group of employee

3. Overseeing / control of inventory

4. Provide customer services

5. SGD $ 3000 - $4500

6. With Cashering / F& B Experience

7. Full timer, can work OT if necessary

Role

• Project based role
• End user IT Support (Level 1 to Level 3) on site
• Responsible for installation, monitoring, upgrading, troubleshooting and do preventive maintenance to desktops, laptops, networks and other equipment (VC/Lync systems) making sure of its smooth functionality and following company standard.
• Responsible for the establishment of systems by planning, making proposal and executing the selection, installation, configuration and testing of all computer-based systems including desktops, laptops, software, LAN and WAN networks, printers, and other deskside devices.
• Timely respond to the Client’s needs and questions and coordinate the concerns, specifications, and procurement of computer users concerning their access to resources on the network, stand-alone personal computers, or attached devices; assist in problems relating to various software programs as necessary.
• Assigned and coordinated the works with Vendor Supports and Network Operations staff as appropriate to determine and resolve problems received.

Requirements

• Degree in IT/Computer Science/Computer Engineering
• Oil & Gas project experience preferred
• At least 15 years of work experience
• At least 3 years of management experience

We are looking for an Outlet Manager to join our dynamic team in a leading beauty and wellness company. As the Outlet Manager, you will play a pivotal role in overseeing the day-to-day operations of our outlet, ensuring exceptional customer experiences, and driving the success of our brand. If you are a passionate and results-driven individual with a background in beauty and wellness management, we invite you to be part of our innovative and thriving organization. Responsibilities may include but not limited to:

• Drive a team of Consultants and therapists to optimize sales by upholding exceptional service and retail standards, ultimately achieving customer service and sales objectives.
• Manage all aspects of refund and complaint cases to ensure resolution and customer satisfaction.
• Gather customer testimonials, feedback form, before and after photos.
• Brainstorm marketing strategies to boost outlet sales figures.
• Identifying areas for enhancement and implementing necessary changes to elevate the overall customer experience and service standard.
• Demonstrate resourcefulness, a service-oriented approach, active engagement, and effective hands-on management skills.

Requirements:

• Minimum of 3-5 years of experience in the Beauty/Spa Industry, with a preferred background in a managerial role.
• Highly motivated person who is sales-driven & result orientated.
• Proven sales track record and the capability to meet sales targets.
• Excellent communication, interpersonal skills, and customer service attitude.
• Preferably someone who is able to communicate in English and Chinese language.

Working Location: City Hall MRT / Changi Airport MRT

Position Overview:

As a Warehouse Executive/Manager, you will be responsible for overseeing all warehouse operations, including receiving, storing, organizing, and distributing goods efficiently and effectively. You will ensure that the warehouse operates at peak efficiency, maintaining inventory accuracy, optimizing storage space, and implementing best practices for safety and productivity.

Key Responsibilities:

1. Oversee the day-to-day operations of the warehouse, including receiving, storing, and distributing goods.
2. Fulfill the orders for both online and offline sales channels
3. Ensure inventory accuracy through regular cycle counts, reconciliation, and monitoring of stock levels.
4. Manage warehouse space effectively, optimizing layout and storage methods to maximize capacity.
5. Utilize warehouse management systems (WMS) and other technology to track inventory, shipments, and performance metrics.
6. Collaborate with procurement and logistics teams to forecast inventory needs and coordinate replenishment orders.
7. Other add-hoc works

Qualifications:

• Excellent organizational and time management abilities, with a keen attention to detail.
• Proficiency in warehouse management systems (WMS) and Microsoft Office suite.
• Effective communication skills, both written and verbal.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Proficiency in English is required, and Mandarin language skills are considered advantageous.

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

Disney Consumer Products represents a multi category business from Apparel to Furniture, School Bags to Toys, Tissue Paper to Cosmetics we are present in over 100 categories. Ours is a licensing model, wherein we work with a wide spread of partners which include Local Distributors to Large MNC’s – whom we refer to as our licensees. They take up rights for using our popular stories and characters on their product to drive a business objective. As a responsible global company, we mandate our partners to maintain globally acceptable standards of manufacturing and sourcing.

Cross Border Strategy

China being the hub of manufacturing and a key growth market with a large number of licensing partner eager to expand their business to Southeast Asian and South Asian countries, represents a large business opportunity. We would like to deploy a resource to help us work with these partners. Given the China partners are based in China, we're looking for a driven individual who is comfortable traveling to China and other Southeast markets frequently to drive market entry and deployment.

A key role within the Disney Regional Brand Commercialization SAMENA (South East Asia, South Asia and Middle East) team that will encompass the management and delivery of Cross Border programme - from participating in the setting of regional Cross-Border strategy and implementation plan, through to collaboration & co-ordination with the Disney APAC and country team, to ensure the most effective & efficient routes to market are identified and secured to enable the successful launch of the projects in a key markets across SAMENA.

Responsibilities:

• Achieve Cross-Border Commerce Revenue Target as per AOP
• Drive market entry and successful deployment of China licensees in SAMENA
• Facilitate discussion between China partners and local distributors/retailers to maximize the business
• Identify white spaces that can be filled through China-based Licensees in SAMENA, working closely with local category teams
• Set up and drive discussions from on-boarding to periodic updates between China partners and SAMENA (Southeast Asia+India+Middle East/North Africa) local teams.
• Maintain trackers, catalogue, other useful information for easy accessibility by the local SAMENA teams.
• Keep track of the latest product trends across categories and share updates with the SAMENA team periodically.
• Bridge the language gap between China partners and SAMENA Disney Team and/or Partners.
• Pre-empt supply chain challenges that may arise due to socio-political impacts, raw material costs, China internal situation etc.

Requirements:

• Commercial and or marketing experience across several key markets in SAMENA, sales/marketing background preferred
• At least 6-8 years experience in consumer products, FMCG, and or retail background
• Commercially focused and comfortable with achieving targets and objectives laid out
• Degree in business studies, marketing or a related field
• Good oratory skills with ability to present and facilitate internal and external meetings in both English and Mandarin
• Strong with numbers and have a well-developed understanding of commercials - margins, value-chain etc.
• Builds relationships - Establishes external relationships with key stakeholders. Engages colleagues across the Disney organisation to optimise performance
• Well-organized individual with strong work ethics
• Strong bias for action and ability to work under tight deadlines
• Resourceful - ability to find solutions to help move things along
• An excellent proficiency and command of spoken and written English and Mandarin Chinese language is required
• Role involves international travel

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

If you are an Engineering and Project Management professional, Emerson has an exciting opportunity for you! This Project Manager role will manage Measurement Solutions (MSOL) product projects and deliver projects on time and ensure meeting the customer requirements and Emerson important metrics.

In this Role, Your Responsibilities Will Be:

· Initiate project with handover from sales and plan for internal and external kick of meeting.

· Review project requirements and assess risks and formulate mitigation plan before customer kick off meeting.

· Clarify project technical and commercial queries during customer KOM to avoid cost and delivery impact during execution.

· Conduct regular project review with internal and external partners.

· Achieve POR (Sales Goals / Inventory Goals, etc) with 95% accuracy

· Follow Global MSOL Project Management processes – such as Gate checks Processes / KOMs / Risk Analysis / Project timeline / Project closure / Change order mechanism / Order closure, etc.

· Submission /approval process / getting delivery extensions to avoid LD, Implement orders within original contractual delivery etc.

· Drive Project Order Execution with focus on Customer Request Dates, Improving RDSL > 95%

· Forecast and drive consistency in 3 months Rolling plan for meeting Sales POR for Project Orders.

· Supervise and drive for consistent reduction in Finished Goods (FG) of project orders. To avoid FG going into > 30 days bucket.

· Ensure project documents are submitted as per panned submission date in VDRL and maintain 95% on time submission rate

· Liaise with internal partners and align project requirements to receive timely support from partners to meet project timeline.

· Conduct lessons learned as per the guide and drive corrective and preventive actions for continuous improvement.

· Ensure 100% compliance to PMO execution gate process.

· Proactively communicate all Risks and Opportunities of project orders to all partners.

· Management Reporting for all Operations Data related to Project orders, such as FG (Finished Goods inventory)

Who You Are:

You show a tremendous amount of initiative in tough situations; are outstanding at spotting and seizing opportunities. You actively seek input from pertinent sources to make timely and well-informed decisions. You understand interpersonal and group dynamics and react in an effective manner. You adjust communication content and style to meet the needs of diverse partners. You make implementation plans that prioritize accurately.

For This Role, You Will Need:

· Minimum of 5 to 10 years of experience in Project Management, Operations from process industries

· Strong project management skills are essential, including the ability to plan, implement, and close projects effectively.

· Proficient in English to communicate effectively with team members, partners, and other project partners includes written and verbal communication.

· Has leadership experience and able to guide and empower the team. Can delegate tasks, provide direction, and resolve conflicts within the team.

· Identifying and managing risks is a critical aspect of project management. Project Manager should be able to assess potential risks and develop strategies to mitigate them.

· Ability to build and manage project budgets effectively.

· Managing project timelines and ensuring that tasks are completed on schedule. This involves setting realistic deadlines and supervising progress or achievements.

· Adaptable and able to revise plans as needed. Flexibility and the ability to handle change are valuable qualities.

· Identifying and resolving conflicts within the team or between partners. Diplomacy and conflict resolution skills are important for maintaining a positive work environment.

· Building and maintaining positive relationships with partners, both internal and external, is crucial. This involves understanding their needs, keeping them advised, and managing their expectations.

Preferred Qualifications that Set You Apart:

· Degree or any equivalent in Engineering or any related field

· Foundation level knowledge on process instrumentation is helpful.

· PMP certification is an added advantage

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

Job Description

Overseeing the daily activities, managing staff, and maintaining high standards of customer service.

Achieve monthly sales target by ensuring superior customer service and addressing customers’ concerns professionally.

Manage the outlet and manpower planning to ensure smooth operation

Manage the ordering of goods and supplies, receiving and checking on inventory of goods and supplies to ensure freshness and prevent loss.

Taking orders, serving food and beverages, maintaining cleanliness, and creating a welcoming atmosphere for our customers.

Process customers’ orders promptly and correctly.

Handle customers’ payments and cash accurately.

Maintain safety, cleanliness and hygiene as per KSL SOPs and WSH regulations.

Assist to prepare traditional local coffee, tea and other hot beverages

Follow SOP

Ensure quality and safe for consumption food is served

Ensure good customer service

Inventory and cost control such as food wastage, minimise spoilages and portion control

Perform other duties/tasks assigned by manager.

Requirement

Team player in a fast-paced environment and able to work in harmony

Responsible and maintain positive attitude with a high level of energy at all times

Self-driven and possess good learning attitude

Independent and able to multi task

Willing to work at multiple locations, as rostered

Able to work shifts, weekends and Public Holidays

Customer Care Manager

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care Specialists

• Set performance goals, provide feedback and conduct performance reviews

• Regularly review the team knowledge on the latest products

2. To deliver exceptional customer service

• Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved

• Resolve customer complaints and enquiries in a professional and prompt manner

• To monitor and track customer response times and quality of service

• Run performance reports in Zendesk and 3CX to track team performance

3. To optimize processes and practices

• Possess the ability and foresight to continually review opportunities for improvements and execute them

• Propose to management on new initiatives for improvement in efficiency or optimization in cost.

Qualifications & Experience Requirement

Minimum of 5 years of experience in Customer Service-related role

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.