Roles and Responsibilities:

1. Research and Analysis:

• Conduct thorough research to identify market trends, industry developments, and customer preferences.
• Establish and maintain professional networks to gather insights and intelligence that inform strategic decisions.
• Analyze data and industry events to provide actionable recommendations for improving offerings and maintaining competitive positioning.
• Prepare detailed reports and presentations to share insights with stakeholders.

2. Product Strategy and Development:

• Support the creation of product strategies based on market research and business objectives.
• Develop models to assess the financial viability and performance of products and services.
• Assist in designing and implementing marketing strategies, including creating messaging, materials, and campaigns.
• Evaluate the effectiveness of marketing initiatives and recommend improvements.

3. Partnership Development:

• Identify and pursue partnership opportunities that align with business goals and drive growth.
• Collaborate with partners to create and implement initiatives that enhance customer acquisition and retention.
• Support fundraising and business development efforts by identifying strategic opportunities.
• Maintain and strengthen relationships with key partners to ensure long-term collaboration.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Job Description & Requirements

To supervise the overall performance of food service facility and kitchen operations

To oversee inventory control, ordering, food sanitation and quality contract of food products

To lead and motivate employees effectively through implementation of in-house training and incentives plans, resulting in increased productivity levels and employee satisfaction

To resolve guest concerns and complaints in order to maintain the postive atmosphere

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

RESPONSIBILITIES & EXPECTATIONS

· Ensure high levels of customer satisfaction through excellent sales service.

· Maintain store condition and visual merchandising standards.

· Assist customers in enquires.

· Ensuring stock levels are well maintained.

· Assume full P&L responsibilities for all aspects of the restaurant operations to achieve sales performance,

bottom line and strategic objectives.

· Plan promotional and brand management activities.

· Researching and identifying growth opportunities.

· Oversee overall manpower planning and ensure adequate manpower deployment.

· Ensure good inventory and order management.

· Ad-hoc duties as assigned.

REQUIREMENTS:

· At least 2 Year(s) of experience within the F&B industry, with at least 3 years of experience of leadership

capabilities.

· Bilingual.

· Strong Sales and Customer Service orientation.

· Strong people management skills, with the ability to engage all functions.

· Team Player with strong leadership qualities.

· Willing to learn and take on new challenges.

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns.
• To develop negotiation and presentation skills to communicate effectively and clearly to others.
• To understand of audience engagement and other business support functions.
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
• To develop company business campaigns and enhance campaign awareness and campaign visibility.

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Job Responsibilities:

• Demonstrate a strong interest in the digital space, innovation processes, and interactive technologies.
• Manage, oversee, and take ownership of all events and project-related activities from start to finish, ensuring successful project delivery from initiation to implementation.
• Collaborate closely with internal and external stakeholders to develop and refine project timelines, milestones, and other relevant documentation, ensuring projects are delivered on time with the highest quality of service.
• Understand, process, and coordinate client change requests in a clear and concise manner, then allocate tasks and action items to the internal team for execution within defined sprints or timeboxes.
• Identify potential obstacles, proactively mitigate risks, and escalate issues to ensure early and effective resolution.
• Apply and enforce company SOPs and best practices to ensure efficient project management, while continuously reviewing and recommending improvements to processes and workflows.
• Foster and share knowledge of design and tech-driven project management best practices with the team.
• Coordinate with main contractors and vendors for preparation, setup, training, and handover.

Requirements:

• Minimum 4 years of relevant project management experience with a proven track record of successfully managing both permanent and temporary installations.
• Minimum Diploma or Bachelor’s degree in a related field.
• Excellent interpersonal and communication skills.
• Capable of working independently while also being a strong team player.
• Experience in event management, with a preference for those with experience in setting up digital experiences.
• Proven ability in stakeholder management, effectively interacting with both external stakeholders (clients and vendors) and internal teams (Management, HODs, Design, Software, and Ops & IT departments) across various levels and backgrounds.
• Able to manage day-to-day project operations as well as people management challenges.
• Strong presentation skills, with the ability to communicate clearly and effectively through email, phone, video conferencing platforms (e.g., Zoom, Slack), or in-person in a boardroom setting.
• Resourceful, positive, and proactive team player with strong analytical and planning abilities.
• Self-motivated to continuously upskill through educational workshops, professional publications, networking, participation in professional societies, and benchmarking best practices.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

You will be part of the technical specialists working at the client's waste management facilities including Integrated Waste Management Facility (IWMF) - a large-scale waste management infrastructural project, and Tuas South Incineration Plant (TSIP).

Job Scope:

· You may be part of the project team to supervise IWMF construction progress.

The work scope includes:

1. To work with project consultants and key stakeholders, such as other government agencies, on the design of the various facilities in IWMF and ensure that IWMF is constructed, erected, installed in accordance with design specifications and complying with statutory requirement.
2. To participate in the testing, commissioning of mechanical, process, or electrical, instrument, control and automation equipment/systems.
3. To attend factory acceptance tests (FATs) at local and overseas factories to witness and verify quality and performance of major equipment/systems.

· You may be part of the technical team in the operation and maintenance of TSIP.

The work scope includes:

1. To lead a team of technical supervisors and specialists and coordinate maintenance work between contractors and maintenance sections to ensure the safe, smooth and efficient operations of the waste-to-energy facility.
2. To implement preventive maintenance and overhaul programs for the facility's electrical and control equipment such as turbo-generators, motors, switchgears, low tension and high tension equipment, distributed control system and field instruments.
3. To administer contracts for the operation and maintenance of mechanical, EICA or building services equipment
4. To enforce permit-to-work system and safe work culture including supervising contractors’ work for quality and safety
5. To formulate and prepare standard operating and safety procedures, equipment testing / changeover programmes
6. To perform shift work in a waste-to-energy facility, if needed
7. To work closely with the management of TSIP to implement initiatives on safety and continuous improvement to enhance the safety culture and standards within the plant, as well as drive projects to achieve operational excellence.

Job Requirements:

· Degree in Engineering (Mechanical, Electrical, Civil and Structural Engineering, Chemical, Environmental Engineering).

· Preferably with 3-5 years of relevant experience. Fresh graduates are welcome to apply.

· Candidates with professional certification, e.g. Professional Engineer, Steam Engineer, Licenced Electrical Worker, Workplace Safety and Health Officer, will be given preference.

· Possess good technical background and strong analytical skills. Knowledge in solid waste management would be an advantage.

· Proficient in Microsoft Office, and preferably in Navisworks and Primavera P6.

· Mature, independent, resourceful, and a good team player.

· Good interpersonal communication, presentation and writing skills.

· Able to perform shift work will be advantageous.

· Able to work at construction sites and travel overseas for FATs and training.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Location: Tuas

Working Arrangement: Mon to Fri

Salary: $4000 to $12000 depending on relevant experience

Permanent Position

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI

Position Overview:

NTT Data Singapore is looking for an experienced Client Project Manager to lead and direct multiple client projects, ranging from standard to complex. The successful candidate will work closely with stakeholders to deliver projects from original concept through to final implementation, ensuring client satisfaction, scope control, and seamless handover to operations. The Client Project Manager will be accountable for ensuring that projects are delivered on time, within budget, and to the required quality standards.

Key Responsibilities:

• Lead and direct multiple concurrent projects, managing scope, budget, and timeline.
• Engage with all stakeholders to take projects from initial concept through to final implementation and handover.
• Act as the primary point of contact for the client, managing escalations and ensuring client satisfaction throughout the project lifecycle.
• Ensure project solutions meet client expectations, remain within the agreed budget, and adhere to quality criteria.
• Document and manage project risks, issues, and change control processes.
• Provide clear, concise communication to all stakeholders.
• Oversee pre-sales activities by working with sales teams to scope and cost project solutions, including participating in client presentations and tender processes.
• Identify and influence potential sales opportunities by discussing NTT Data’s consulting and technical services with clients.
• Coordinate project team activities, delegating tasks and assigning resources as needed.

Key Requirements:

• Proven experience in end-to-end project management, including both application and infrastructure project delivery.
• Experience managing large-scale projects with a value greater than SGD 5 Million
• Possess PMP certification or equivalent
• Experience working with public sector clients, particularly in Govtech, DSTA, or HTX projects.
• Familiarity with Content Management System (CMS) deployment.
• Demonstrated vendor management skills.
• Must be a Singaporean Citizen due to project clearance requirements.

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Job Responsibilities

• Provide warm, attentive, and efficient service to guests, ensuring a positive dining experience and promptly addressing customer concerns.
• Assist in coordinating and supporting the FOH team, including hosts, servers, and cashiers, to ensure smooth operations during peak hours.
• Take accurate food and beverage orders, communicate special requests to the kitchen, and follow up to ensure guest satisfaction.
• Maintain a clean and organized dining area, ensuring tables are set up correctly and promptly cleared and reset for new guests.
• Use knowledge of the menu, including Korean dishes and beverages, to suggest items to guests, upsell when appropriate, and answer any questions.
• Process customer payments accurately, handle cash transactions, and operate the POS system for efficient billing and order tracking.

Job Requirements

• Previous experience in a customer service role, ideally in the food and beverage industry, is preferred but not required.
• Interest in learning about Korean dishes, beverages, and dining customs to enhance guest interactions and service.
• Ability to communicate clearly and effectively with guests and team members in a fast-paced environment.
• Open to training and feedback, with a proactive approach to acquiring new skills and knowledge.

- Front & Back end operations

- Manpower management

- Training and advise

- Cost budgeting

- Stock & Quality control

- Marketing planning

- Customer service

- Work place safety

- Show responsive and initiative

- Pro- active and willingness to learn

- Good Inter-personal skills

- Display leadership qualities

- Display Creative ideas

- Front & Back end operations

- Manpower management

- Training and advise

- Cost budgeting

- Stock & Quality control

- Marketing planning

- Customer service

- Work place safety

- Show responsive and initiative

- Pro- active and willingness to learn

- Good Inter-personal skills

- Display leadership qualities

- Display Creative ideas

Working Hours: 60 hours per week

Job Responsibilities:

• Participate in training programs to gain a thorough understanding of F&B operations
• Learn about food preparation, service standards, and overall restaurant management
• Rotate through different departments such as kitchen, front-of-house, and catering to gain a well-rounded experience
• Interact with customers to understand their needs and preferences
• Learn to handle customer feedback and resolve issues
• Assist in daily operations, including managing inventory, ordering supplies, and maintaining cleanliness
• Work with various teams, such as chefs, servers, and kitchen staff, to understand the dynamics of a restaurant
• Learn about administrative tasks, such as scheduling, budgeting, and financial reporting
• Ensure that food quality and service standards are consistently met
• Any ad-hoc tasks assigned

Job Requirements:

• Able to work for long hours including weekends and public holidays

1. Ensure the smooth day-to-day operations of the outlet, including delivering customer service, conducting sales and maintaining operation excellence.
2. Support corporate marketing events, academic events and enhance our presence on social media platforms.
3. Fast-track to a mid-management position with this 2 years program. A qualified Management Associate is an Outlet Manager within 3 – 6 months time.

Job Requirements

1. Fresh graduate with a Bachelor's Degree from a recognized university; no prior working experience needed.
2. Strong interpersonal and communication skills for effective collaboration and leadership.
3. Initially, work in music school outlet and/or outlet in retail shopping malls, as to gain hard experiences of our business.

Remuneration and Benefits

1. Salary of $3,200 - $3,600 monthly, with the option for 5- or 6-days work per week.
2. 12-15 days of annual leaves with medical benefits and insurance coverage.
3. Extensive training, workshops and OJT provided; regular assessment is the norm.
4. Complimentary music lessons upon confirmation.
5. Career advancement opportunities, including progression to Outlet Manager, Business Development Manager, or Business & Education Operation Manager, etc.

Role Description

• Primary responsibility is to manage supplier brands originating from China, Europe, and the USA, overseeing their sales and product categories including coffee powder , chemical additive & equipment. Have continual collaboration with suppliers on new product introductions and product discontinuations to accommodate new products.
• Competitive price checks are essential to ensure our pricing remains competitive in the market
• Regular meetings online and offline to update suppliers on sales performance, fostering strong relationships
• Organize training sessions and meetings, as well as hosting supplier lunches when they are in Singapore
• Gather marketing assets from suppliers for website uploads
• Planning promotions to clear existing inventory
• Coordinating with Marketing for digital product launches
• Monitoring franchise costs in Singapore to adhere to predefined percentages, and sharing new products with Malaysia corporate stores and overseas franchise teams
• Collate orders from these regions and liaise with planners accordingly
• Any other ad-hoc duties as assigned

Role Requirements

• Min. Diploma in Business Management / Administration, Commerce or equivalent
• At least 2 years of relevant work experience in procurement of buying activities within the FMCG
• Proficient in Microsoft Office (Excel, Word - VLOOKUP & Pivot tables, PowerPoint)
• Must demonstrate the capability to conduct meetings with suppliers independently.
• Excellent communication and interpersonal skills.
• Highly customer-oriented, motivated and results oriented.
• Resourceful and problem solver, excellent interpersonal and communication skills.
• Team player and ability to collaborative and work effectively with variety of stakeholders.

Job Description.

1. Strong ability to handle pressure and multitask
2. Ability to communicate effectively and liaise with clients
3. Assist in organizing and managing tasks related to the executive’s work and personal affairs
4. Adhoc duties as and when assigned.
5. Writing memos, correspondence, invoices, receipts, spreadsheets and other reports as needed
6. Keeping the office database and filing system up to date and organized
7. Purchasing office supplies and work with vendors
8. Sorting and delivering all mail
9. Responsible to manage payment schedules and ensure all payments are made on time.
10. Responsible to liaise with clients, customers and closely follow up with the payments.
11. Performing clerical accounting and general office duties
12. Renewal and Application for work passes inclusive of construction workers and engineers
13. Assisting with payroll preparation
14. Update and ensure that all invoices and expenses are reviewed and approved for processing
15. Manage office equipment, supplies and stationery inventory, ensuring timely purchase and replenishments.
16. Replies to email, telephone or face to face enquiries
17. Available to start immediately.

Requirement:

1. Must be able to work on shift
2. Must be willing to work in fast paced working environment
3. Provide quality Management and Administrative support
4. Able to work on weekends and public holidays
5. Minimum Diploma in Business Administration or equivalent.
6. Relevant working experience preferred.
7. Ability to work independently and as part of a team.
8. Responsible, reliable, willing to learn.
9. Self-motivated, detail-oriented, and capable of multitasking.
10. Proficient in Microsoft Office (Word & Excel).
11. Ability to manage time effectively and prioritize tasks.
12. Good communication skills, both verbal and written.

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Outlet Drink Stall Operations

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers’ order using cash registers / Point-of-Sale (POS) Systems.
• Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang.
• Ensure product wastage is controlled to meet the product's gross profit (GP) target
• Drive sales performance through upselling and cost control.
• Responsible to drive sales performance by upselling, cost control and developing new product.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide.
• Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
• Understudy F&B supervisor on recruitment, training and developing of F&B staff.
• Involve in creating new in-house product.

External Customer Relationship Management

• To retain 100% stall occupancy through effective tenant relationship
• To uphold quality control in food products sold in the tenant stalls
• To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services

Outlet Operations Management

• Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
• Perform daily sales bank-in.
• Achieve monthly sales target and FD rental income target.
• To ensure smooth operations during opening, mid and closing shifts.
• To uphold quality control in food & beverage products sold in the FB stalls
• Prepare reports at the end of shift/week.
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.
• · Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• You will be required to faithfully perform the duties of the position in which you are engaged in and any other duties that may be assigned to you from time to time.
• Ensure compliance with the rules and regulations of the Company, safety & health standards as well as quality standards.

LOCATION / OTHERS:

• 6 days work week, non-rotating shift
• Working environment: Food Court/Coffee Shop

• Oversee the daily operations of outlet for efficient operations
• Work closely with the Area Manager on strategic business planning and operations
• Develop cost-effective operational plan to achieve outlet’s goals
• Ensure good and prompt service to satisfy customers' needs
• Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness and workplace safety guidelines
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory controls
• Train and retain outlet staff
• Manpower recruitment and scheduling to achieve optimal productivity
• Monitor inventory levels and replenish stock when needed
• Analyse and resolve problems in a timely and accurate manner
• Regular review to improve cleaning standards, food safety and sanitation
• Perform any duties which may be assigned from time to time from superior

Requirements:

• Able to multitask and perform in fast paced working environment
• Strong leadership quality with excellent analytical and decision-making skills
• Good communication in verbal and written skills
• Able to work shift hours, weekends and Public Holiday (6 days a week)

Responsibilities:
· Influence business unit leadership to make sound strategic decisions for business
· Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
· Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
· Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
· Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:
· Active participation in strategic planning process, including development and execution of business campaigns
· To develop negotiation and presentation skills to communicate effectively and clearly to others
· To understand of audience engagement and other business support functions
· To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
· To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
· To develop company business campaigns and enhance campaign awareness and campaign visibility

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Ensure the accuracy and organization of corporate records and documents by managing files.
• Perform basic accounting and bookkeeping duties.
• Manage and coordinate the professional and personal schedules of Financial Consultants.
• Need to be willing to cold-call clients for scheduling.

Benefits of joining us:

• Open concept layout office located walking distance to Novena MRT.
• Surrounded by various amenities such as shopping malls.
• Exposure to the financial industry.
• No sales required

Role Requirements:

• Part-time or full-time position available, flexi start date
• Basic knowledge of Word, Google slides and Spreadsheets.
• Good time management and organisation skills.
• Good communication and interpersonal skills.
• Ability to work well in a team setting.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus