Project Manager (Warehouse Management System- WMS)

• 5 days work (830am-6pm)
• $5000-$7500
• Apex @ Henderson, Singapore

Job Description

• Conduct Project Kick-off
• Lead requirement gathering session
• Ensure solution can fulfill customer requirement
• Manage project timeline (including detailed schedule like requirement gathering sessions, training sessions, UAT sessions)
• Communicate with vendors (Timeline, Billing Delivery)
• Hardware procurement monitoring
• Reserve project obstacles (project delay, quality problem, scope creep, etc.)
• Regular meeting with customer (if any)
• Ensure handover to Support Team
• Billing Management (Vendors & Customer)
• Arrange resources for on-site support
• Maintain team morale when facing challenges

Job Requirements

• Diploma, Bachelor’s Degree of IT or business discipline, or background in technology environment delivering solutions or projects
• Excellent project management skills and high-quality successful project delivery experiences
• Technical skills/background in network/system is added advantage
• At least 5 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): WMS, any ERP such as SAP, Dynamic, Oracle, TMS etc.
• Preferably Senior Executive specialized in IT/Computer - Software or equivalent.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase within the Corporate Technology - Employee Platforms team, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.

• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.

• Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders.

• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

• Coordinates the resolution of critical Major Incidents utilizing technical and business resources in 24x7x365 enterprise organization.

• Drives Major Incidents to resolution authoritatively and confidently.

• Sends executive communications to a global audience giving details of the incident and impacts to the business, including next steps and root cause analysis.

• Assists with root cause analysis for all critical Major incidents and driving resolution to the issues.

• Partners with peers to assist in coordination and identification of “Air Traffic Control” across the various technical estates during the incident.

• Deals with change and problems related to Incident and overall Production Management.

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science/Information Systems/Engineering or related disciplines

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience in Incident Management tools, specifically Service Now

• Experience with one or more general purpose programming languages and/or automation scripting

• AWS Cloud Practitioner

• Working understanding of public cloud

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=0b98dd7cce6a1217f525ea8c8cdce37d

Job Description:

• Set up cutlery, crockery and glassware on table and replace soiled tableware and service items to prepare the table for the next customers
• Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
• Operate Point of Sales (POS) Systems when managing beverage order
• Provide go-the-extra-mile service to create a positive customer experience
• Maintain hygiene, safety, and standards, follow the organization’s personal, food and beverage hygiene standards
• Assist in opening, operating, and closing of shifts and execute daily operational tasks according to staff roster
• Suggest areas and execute continuous improvement activities within work area

Requirements:

• Capable to liaise with Mandarin speaking associates will be advantage
• With or without relevant experience are welcome (training will be provided)
• Willing to work 5.5days per week
• Willing to work on Public Holiday and weekends

Requirements

• The ability to communicate clearly and effectively with executives and others
• The ability to make quick and effective decisions to keep projects on schedule
• The ability to solve problems and adapt to changing market dynamics
• The ability to manage your own emotions and the emotions of others
• The ability to build your team and grow the skills of each employee
• The ability to build successful relationships with colleagues and earn their respect
• The ability to juggle multiple projects at once
• A deep understanding of the market the company operates in
• The ability to develop new company policies
• The ability to create reports and presentations
• Strong public speaking skills
• The ability to work independently and in a team

Responsibilities

• studying policies and procedures to improve them
• improving company compliance to policies
• implementing guidance systems for staff members
• guiding leadership practices within the company
• designing goals and strategies for reaching them
• determining department operations and sizes
• creating smaller teams and groups for projects
• planning client retention strategies for company use
• developing company management budgets
• overseeing leadership and management hiring practices
• ensuring managers are consistently following procedures
• tracking manager performance and satisfaction
• producing guidelines and regulations for leadership

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business.
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations.
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals.
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions.
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment.

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns.
• To develop negotiation and presentation skills to communicate effectively and clearly to others.
• To understand of audience engagement and other business support functions.
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
• To develop company business campaigns and enhance campaign awareness and campaign visibility

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business.
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations.
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals.
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions.
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment.

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns.
• To develop negotiation and presentation skills to communicate effectively and clearly to others.
• To understand of audience engagement and other business support functions.
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
• To develop company business campaigns and enhance campaign awareness and campaign visibility.

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Mission: To learn to manage the branch and the team in order to maximize sales and gain customer loyalty.

PEOPLE MANAGEMENT

· To act as a role model for the management of the team.

· To communicate actively with the team, according to requirements.

· To ensure the development of the team towards a high level of knowledge and performance.

· To detect the potential of each employee and ensure their development.

· To ensure the optimal management of personnel administration duties.

· To lead the team and correctly and actively manage potential conflict.

· To ensure compliance with the regulations and the legislation.

· To be responsible for the health and safety of the team.

BUSINESS MANAGEMENT

· To plan the required measures in order to reach targets.

· To analyze and review management indicators and costs in order to improve them.

· To ensure a good level of customer service in the team.

· To continuously monitor sales and customer service.

· To optimize resources and try to minimize expenses

GYMNASTICS CURRICULUM (PREFERABLY)

· Experienced in Gymnastics Coaching for children (aged 18 months old to 12 years old) and able to lead a class of 10-20 children at one time

· Plan Curriculum for different levels

· Mentor and Guide trainee/ junior coaches

ATTITUDE

· Communicates well and is persuasive.

· Shows initiative and decision-making/problem-solving ability.

· Leads by example and is capable of motivating the team.

· Acts quickly and is multi-disciplinary.

· Is tenacious and can deal with stress.

· Is enthusiastic, friendly, cordial, and polite.

· Ability to listen.

· Prioritisation – optimal use of time.

· Self-motivating and self-critical.

SKILLS

· Leadership qualities – mobilizes and motivates the team.

· Organisation, Management, and Planning.

· Able to analyze and offer solutions.

· Communicative and persuasive.

· Customer and image-oriented.

· Ability to adapt – energy and speed.

*Responsibilities:*

1. *Portfolio Analysis:*

- Conduct in-depth analysis of investment portfolios and risk factors.

- Utilize financial techniques to evaluate potential investment opportunities.

2. *Market Research:*

- Stay abreast of financial market trends, economic indicators, and industry developments.

- Analyze market data to provide insights into investment strategies and potential risks.

3. *Client Interaction:*

- Collaborate with clients to understand their financial goals, risk tolerance, and investment preferences.

- Provide regular updates on portfolio performance and recommend adjustments based on client objectives.

4. *Asset Allocation:*

- Assist in developing and implementing asset allocation strategies tailored to clients' investment objectives.

- Monitor and rebalance portfolios to ensure alignment with strategic asset allocation targets.

5. *Due Diligence:*

- Conduct due diligence on potential investment opportunities, assessing financial statements, management teams, and market conditions.

6. *Regulatory Compliance:*

- Ensure compliance with relevant financial regulations and internal policies.

- Stay informed about changes in regulatory requirements and industry best practices.

7. *Performance Reporting:*

- Generate and present performance reports to clients, highlighting investment returns, risks, and market conditions.

- Make recommendations for optimizing portfolio performance.

8. *Relationship Management:*

- Cultivate and maintain strong relationships with clients, addressing inquiries and providing exceptional service.

9. *Technology Utilization:

- Stay current on advancements in financial technology to enhance operational efficiency.

10. *Continual Learning:*

- Engage in ongoing professional development to stay current on industry trends, investment strategies, and financial products.

- Pursue relevant certifications to enhance knowledge and credibility in the field.

*Qualifications:*

- Bachelor's degree, Local Diploma, A Levels

- Strong analytical and quantitative skills.

- Excellent communication and interpersonal skills.

Embark on a transformative career journey with the SingHealth Healthcare Management Executive (HME) Programme.

The HME programme aims to nurture the next generation of healthcare administrators to define tomorrow’s medicine. You will have the opportunity to develop your career in different healthcare institutions with SingHealth and various disciplines such as Clinical Operations, Support Operations, Corporate Functions and Education and Research. Rotational assignments every two to three years maximise exposure, while building knowledge and expertise at each posting. You will acquire essential competencies through active participation in daily operations and department projects. Under the guidance of seasoned supervisors, you will push boundaries through stretch assignments and cross-functional projects, with rich holistic development opportunities in your career progression. Comprehensive development programmes that incorporate classroom learning, site attachments, on-the-job training, engagement tea-sessions with senior management and mentoring programmes will provide you with a strong foundation to develop your healthcare administrator capability.

Job Requirements:

• Good Honours degree in any discipline from a recognised university
• Strong passion to serve and build a successful career in healthcare
• Excellent thinking, analytical and communication skills
• Humble and resilient with proven leadership abilities
• Team player with a spirit of collaboration
• Versatile and adaptable with a positive attitude and desire to learn

Application process

• Application opens (January/February)
• Assessment (Written assessment, Panel interviews, Case study)
• Commencement of HME programme (July)

How to apply?

Click “Apply” to submit your application or submit your resume directly to [email protected]

Application closes on 24 February 2025.

You may also visit our website at https://www.singhealth.com.sg/careers/singhealth-hq/healthcare-management-executive to find out more.

Job Title : Investment Management Trainee

What do you think about a job that provides you with:

• Flexible hours. Have the freedom to plan your own work schedule

• The opportunity to engage in different levels of market.

• Achievable high income goals.

• For professionals looking for career change and work-life balance, matching salary plus attractive bonuses.

• Personal development plans. Designed with considerations of your individual strengths and business needs.

• Fast career track into management role.

• Comprehensive training program on financial skills and concepts.

•Attractive commission and bonuses (depending on individual and team performance)

• We offer a competitive compensation package with attractive bonuses and incentive trips.

If you answered YES to these, then this is the RIGHT JOB for YOU!

The role as a Investment Management Trainee will be to develop good relations with clients and learn to expand your network with them on various financial matters.

Manage and make critical decisions on client’s investment portfolio, advice on matters relating to asset management - mortgage financing etc.

Responsibilities

-Learn and chart out investment objectives for clienteles using their CPF and Cash portfolios.

-Trainee will also be taught to utilise DISC Personality Assessment and Enneagram to improve your communication with clients.

-Understand and balance risk vs rewards across different financial instruments (from bonds to derivatives like options/futures etc

- Building long term relationships with our clients.

- Underwrite, analyze and close finance deals.

About You...

• Independent, driven and resourceful

• Aspires to be an entrepreneur and have the energy, drive and ambition to succeed

• An interest or knowledge in business finance/management will be an added advantage

• A positive attitude and willingness to learn

•No experiences required as training will be provided

• English and Mandarin speaking preferred

• Minimum Education of Diploma from Local (Singapore) Polytechnics only or Recognised Degree in any field or equivalent

Monthly Salary :

$3000 - $8000

Investment Management Associate:

- Represent a top Global Bank

- Portfolio Management (Unit Trusts and Funds)

- Update investors on market movements

- Onboarding of new investors through Business Development

- Attend monthly investment monthly fund house talks and market updates (fully funded by company)

- Relationship Management with existing clients and external stakeholders

Training provided:

- Training by more than 30 Global Asset Managers such as BlackRock, JP Morgan, Goldman Sachs, Franklin Templeton, Schroders

- In-house training by professional and external trainers

- Training allowance provided for successful candidates

- All training fees paid by company

- Communications training

- Human relations training

- Leadership Training

Why Join Us:

- Clear career progression

- Competitive salary

- Collaborative environment

- Monthly and Quarterly Incentives (Monetary and Non-Monetary)

Requirements:

- Able to work and communicate well in a highly collaborative environment

- Team Player

- Bachelor's Degree

- Go getter

- Candidates with a background in Wealth Management or Banking & Financial Services would have an added advantage

Responsibilities:

1. Portfolio Analysis:

- Conduct in-depth analysis of investment portfolios, assessing performance metrics and risk factors.

- Utilize financial techniques to evaluate potential investment opportunities.

2. Market Research:

- Stay abreast of financial market trends, economic indicators, and industry developments.

- Analyze market data to provide insights into investment strategies and potential risks.

3. Client Interaction:

- Collaborate with clients to understand their financial goals, risk tolerance, and investment preferences.

- Provide regular updates on portfolio performance and recommend adjustments based on client objectives.

4. Asset Allocation:

- Assist in developing and implementing asset allocation strategies tailored to clients' investment objectives.

- Monitor and rebalance portfolios to ensure alignment with strategic asset allocation targets.

5. Due Diligence:

- Conduct due diligence on potential investment opportunities, assessing financial statements, management teams, and market conditions.

- Prepare comprehensive reports outlining investment recommendations and associated risks.

6. Regulatory Compliance:

- Ensure compliance with relevant financial regulations and internal policies.

- Stay informed about changes in regulatory requirements and industry best practices.

7. Performance Reporting:

- Generate and present performance reports to clients, highlighting investment returns, risks, and market conditions.

- Analyze performance metrics and make recommendations for optimizing portfolio performance.

8. Relationship Management:

- Cultivate and maintain strong relationships with clients, addressing inquiries and providing exceptional service.

- Collaborate with internal teams, including financial advisors and risk management, to enhance client satisfaction.

9. Technology Utilization:

- Leverage financial software and tools for data analysis, risk assessment, and portfolio management.

- Stay current on advancements in financial technology to enhance operational efficiency.

10. Continual Learning:

- Engage in ongoing professional development to stay current on industry trends, investment strategies, and financial products.

- Pursue relevant certifications to enhance knowledge and credibility in the field.

Qualifications:

- Bachelor's degree, Local Diploma, A Levels

- Strong analytical and quantitative skills.

- Excellent communication and interpersonal skills.

Job Description

- Represent a top Global Bank

- Portfolio Construction and Portfolio Management

- Update clients on market movements and the economy

- Business Development to onboard mass affluent and high net worth clients

- Attend investment monthly fund house trainings (fully funded by company)

- Relationship Management with existing clients

- Introduction of Wealth Management tools to clients

- Customised career progression (Sales or Management Track)

Training Provided

- Monthly investment training by more than 30 Global Asset Managers (JP Morgan, Goldman Sachs, Franklin Templeton, BlackRock etc.)

- In-house training by professional and internal trainers

- Training allowance provided for successful candidates

- Communications training

- Management training

- Structured training to put you on the path of success

Requirements

- Go Getter

- Excellent communication skills

- Highly motivated individuals who work well in a team

- Local Diploma / Full 'A' Level Cert / Degree

- Candidates with a background in Wealth Management or Sales would have an added advantage

Our client, a prominent international property developer, is in search of a qualified AVP to lead property management andmaintenance efforts. This role is crucial for ensuring operational efficiency and regulatory compliance while promotingsustainability initiatives.

Responsibilities

• Oversee the management and maintenance of a varied portfolio of properties, ensuring compliance with buildingcontrol regulations in the Retail, Commercial, and Industrial sectors.
• Champion the Group’s sustainability initiatives and reporting processes.
• Direct maintenance programs to guarantee effective implementation and cost efficiency.
• Address and resolve complaints from owners and tenants promptly.
• Ensure compliance with environmental, health, and safety regulations.
• Manage contracts and procurement processes with an emphasis on transparency.
• Develop and implement strategies for energy and water conservation.
• Prepare detailed management and operational reports.
• Oversee and manage annual operational and capital budgets.
• Motivate, train, and develop staff while establishing team performance objectives.

Requirements

• Bachelor’s degree in Engineering or a related discipline.
• Minimum of 10 years of experience in property management, understanding of building M&E designs is REQUIRED.
• Strong communication, interpersonal, negotiation, and problem-solving skills.
• Knowledge of local building regulations and fire safety systems.
• Familiarity with energy and water conservation strategies.
• Ability to work independently and collaboratively, with a keen attention to detail.
• Experience in managing Grade A retail mall assets is REQUIRED.

For more information about this role please contact Alex Beattie at +852 3892 2368 or email to [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly inaccordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Job Title:

Fund Management Associate:

- Represent a Top global bank

- Portfolio Construction and Portfolio Management

- Update investors on market movements

- Business Development to onboard new investors

- Attend investment monthly fund house trainings (fully funded by company)

- Relationship Management with existing clients

- Leading a Team of associates after 1 year

Training provided

- Monthly investment training by TOP fund houses (JP Morgan, Goldman Sachs, Franklin Templeton etc.)

- In-house training by professional and internal trainers

- Training allowance provided for successful candidates

- All training fees paid by company

- Communications training

- Human relations training

- Management training

Requirements:

- Go Getter

- Able to communicate well with clients

- Teamplayer

- Polytechnic diploma / Full 'A' Level Cert / Degree

- Grads are welcome

- No experience

The Facilities Management Executive plays an instrumental role in marketing, operations and maintenance of facilities under Church of Praise and her affiliates Ne-Xus Global Pte Ltd and Community Concern Services. This role provides critical support during rental of our facilities with a view to delivering a seamless end-to-end experience to our clients. As such, expertise in working audio-visual equipment is required. The successful candidate must be a pro-active problem-solver with a can-do attitude and who works well in a team. Having strong inter-personal skills for effective interaction with both potential clients and colleagues and the agility to react to issues that may arise during event rentals are important traits to have.

FACILITY MANAGEMENT

• Publicising Nexus Global's rental facilities

• Answering clients' and potential clients' enquiries and attending to site visit requests

• Facilitate smooth running of rental events

• Ensure facilities and equipment are functioning well

• Liasing with building management and sourcing and supervision of contractors

AV OPERATIONS

• Regular inspection, troubleshooting and maintenance of AV equipment

• End-user support and system monitoring during event rentals

• Sourcing for price-competitive equipment

• Maintaining comprehensive inventory listing

ADMINISTRATIVE TASKS

• Issuing and filing quotations and invoices to clients

• Renewal of licenses/equipment (eg., LEW, fire extinguishers, etc)

• Actively looks out for latest public health safety measures for events

BASIC IT SUPPORT

• For Ne-xus and its affiliated organisations - includes setting up of new laptops, troubleshooting communication/network issues, setting up email accounts, installing software, etc

QUALIFICATIONS

• Nitec in Electrical/Electronic Engineering, Diploma in AudioVisual Technology or Media and Infocomm Technolgy or equivalent qualifications

• At least 1 year's experience in relevant field

• Ability to work independently, multi-task and work well under pressure

• Possess IT skills and proficient in multi- media software

• Excellent career progression structure
• Opportunities for professional development
• Good overall company benefits

As an Assistant Manager, Facilities Management, you will be responsible for the following duties:

• Design, implement, and oversee policies and procedures for maintaining facilities and equipment.
• Coordinate and manage all facility-related projects and renovations, including the construction of new facilities, while ensuring the safety and security of assets.
• Negotiate and timely renew contracts, permits, and licenses related to facilities.
• Ensure adherence to statutory regulations concerning facilities and equipment
• Collaborating with stakeholders to enforce safety protocols and address audit findings and recommendations from regulatory bodies.
• Lead the development, implementation, and monitoring of emergency management, Business Continuity Plans (BCP), and Enterprise Risk Management (ERM) strategies.
• Develop, implement, and manage the preventive maintenance and efficient operation of medical equipment across departments.
• Evaluate, select, and recommend contractors/vendors to ensure optimal maintenance of medical equipment, while managing the annual budgeting process for these services.
• Perform other tasks as assigned.

Requirement:

• Minimum Diploma holder
• Minimum 5 years of relevant working experience

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email

Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Investment Operations Executive

Salary Range: $3,500 - $4,000

Working Days: Monday - Friday

Working Hours: 8am to 5pm/8:30am to 5:30pm/9am to 6pm/9:30am to 6:30am (flexi)

Working Location: Mountbatten

Responsibilities

• Assist in investment operations and execution on the platforms
• Assist in portfolio management and strategic rebalancing of portfolio
• Assist in investment market and economic research in portfolio design
• Assist in managing and updating of Investment related documents
• Administrative support to the Investment Committee
• Prior Experience in a Capital markets License company would be beneficial

Requirements

• Min 3 yrs work ex is preferred
• Degree holder specifically in banking finance
• Good working knowledge in investment management & portfolio management

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[