Ranpak is a leading manufacturer of sustainable paper packaging and automation solutions for the efficient and effective cushioning and protection of products during shipment. Founded in 1972, Ranpak is a multinational organization, is publicly traded on the NYSE (NYSE: PACK) and has over 700 employees worldwide. With business growing strongly across the globe, a fantastic opportunity is now available to join our Asia Pacific Team as Director, Sales & Marketing APAC

Summary

The Director, Marketing & Sales APAC will be a key executive leading the marketing and sales functions in the APAC region and a member of the global senior leadership team. The incumbent must have a strong, dynamic leadership presence, demonstrated strategic thought leadership, and commercial management skills. He/she will be responsible for driving the marketing strategy and execution, as well as sales growth for Ranpak in the APAC region, through a team of marketing and sales professionals. He/she must operate within the Ranpak environment, including following policies and processes defined by the public company parent (NYSE: PACK). As a market-facing representative of Ranpak, the incumbent must lead and act with integrity, authenticity, transparency, and honesty.

Key Relationships

Reports to MD, APAC with Direct Reports:

· General Sales Manager, Southeast Asia

· General Sales Manager, APAC

· National Sales Manager, China

· Country Manager, South Korea

· Sales Manager, Japan

· Marketing Manager

· Marketing Executive

Essential Duties & Responsibilities

· Marketing Strategy: Develop both the high-level strategy and detailed execution plans associated with product marketing

· Strategic Direction: Deploy strategic thought leadership to guide the commercial direction of the APAC region

· Sales Leadership: Drive toward revenue and gross margin goals for the APAC region, and build foundations for future growth

· Customer Satisfaction: Ensure customer service excellence and quality control

· Reporting: Operate with full transparency and provide accurate sales forecasts

· Global Coordination: Develop productive relationships across regions to ensure global alignment

· Coaching: Mentor APAC sales and marketing professionals regarding development of customers and marketing strategies, etc.

Profile

· 10+ years of experience marketing and selling business solutions in APAC – protective packaging experience ideal

• An intimate understanding of the APAC markets and product needs, as well as a proven track record of delivering results is required. Demonstrated ability to understand market trends and competitive analysis as well as actions taken to capitalize on those trends. Must have strong business acumen, judgment, and risk assessment capabilities. Significant experience working with major multi-national clients and partners and exceeding aggressive sales goals.
• Operational know-how and ability to partner across functions to ensure clear communications and efficient processes

· Experience driving growth in a competitive marketplace

• Has achieved organic growth and sustainable, high-quality earnings. Evidence of successful initiatives that identified expansion opportunities and executed the vision to drive growth.

· Customer and market engagement

• Able to maintain direct, energetic and impactful engagement with customers, markets and industry stakeholder groups. Has a strong executive presence and is able to maintain long-term customer relationships that are strategic and structured. Has a natural tendency and instinct to create opportunities, relationships and positive results. An existing rolodex of large potential customers is ideal.

· Team Leadership

• Experience working extensively with distributed teams in the territory.
• Has a genuine passion and proven track record of developing talented people to meet the expanding needs of a business.

Note: Only shortlisted candidates will be contacted. Chosen candidates will be required to complete PI Assessments prior to interview.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

To work with the Director, Student Recruitment and Admissions, for the planning and managing of the University’s student recruitment strategies, operational plans for marketing, outreach and promotional events, competitor analysis and budget management. In addition, to oversee CRM functions including provision of programme advisory to prospective applicants, calls and leads management.

What You Will Be Doing

Student Recruitment and Outreach

• To plan and manage student recruitment and outreach activities/events such as open houses, education fairs, information sessions, seminars, talks, school/university/company visits, etc., for the purpose of recruiting students.
• To plan and organise outreach activities/events, for e.g., dialogue sessions, for the Schools.
• To collaborate with external stakeholders, for e.g., Institutes of Higher Learning (Polytechnics and ITE) and industry partners, to organise outreach activities/events to promote the University’s programmes locally.
• To make presentations to prospective applicants at outreach events such as open houses, education fairs, information sessions, etc., conducted in schools, polytechnics, universities, external organisations, and so on.
• To produce and keep updated all marketing collaterals including prospectuses, brochures, inserts, flyers and any other marketing/publicity materials.
• To prepare student recruitment reports with details of outreach strategies and execution plans.
• To prepare and manage budget and financial reports of student recruitment and outreach expenses.
• To manage and analyse the statistics of student recruitment and outreach activities/events.
• To prepare competitor analysis reports, where required.
• To source for sponsor organisations for sponsorship programme.

Programme Counselling and Customer Service

• To manage enquiries and provide appropriate counselling, guidance and encouragement to the general public attending the outreach activities/events who are interested in the University’s programmes.
• To manage programme enquiries via phone, email and walk-ins, etc., received by staff.
• To manage the leads database, the CRM system and the SRC hotline.
• To prepare and analyse email and hotline statistical reports for service quality monitoring and improvement purposes.
• To manage and analyse leads captured via phone, email, walk-ins and from other student recruitment and outreach activities, and to provide recommendations for improvements.
• To manage and review all enquiries and feedback from interested applicants/signed-up applicants.

Website Management

• To ensure accurate and up-to-date information relating to SRC’s sections on the SUSS website.
• To copy edit/vet all publicity materials relating to SRC before the information is posted on the SUSS website.

Job Requirements

• Degree with at least 5 years of relevant working experience, preferably in marketing and business-oriented with customer service focused perspective, of which 3 years at managerial level.
• Proficient in Microsoft Office.
• A good team player with good interpersonal, communication, presentation and writing skills.
• Pleasant disposition with good customer service skills.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Resourceful and ability to multi-task in a fast-paced environment.
• Enjoys meeting people and organising activities.
• An eye for detail.
• Mature, meticulous and possess a high level of discretion and integrity.
• Bilingual with good command of written and spoken English.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Director of Sales develop sales strategies and ensure timely activation to support achievement of sales targets in managed segments of corporate and government accounts including groups to contribute to the overall commercial success of the hotel. You will work closely with the Commercial Director and Revenue Management Consolidated Centre team to ensure accurate selling and pricing strategies, maximise yield and ensure compliance to company's brand and commercial services requirements. You will support teamwork between Room Sales, Groups Meetings & Events, Reservations and Operations team to ensure alignment as one team to achieve overall business objectives.

What will I be doing?

As the Director of Sales, you will be responsible for performing the following tasks to the highest standards:

• Lead the Sales team in achievement of hotel's key performance indicators that include but not limited to hotel's revenue contribution, profitability, guest satisfaction, team members' satisfaction and loyalty contribution.
• Set individual sales targets for team and monitor for progress.
• Lead team towards achievement of business objectives.
• Organise familiarization trips, site inspections, hotel presentations and participate in tradeshows and showcases (local and overseas).
• Review and analyse business pace and market trends.
• Monthly production review and support appropriate sales activation plans.
• Monthly forecasting and results updates for commercial / business focused meetings.
• Lead and participate in sales and marketing activities including sales calls, sales trips, new accounts and groups business acquisitions and conversions.
• Support and participate in all client engagement plans.
• Review, recommend and implement local sales efforts to support business needs.
• Review and approve credit facility applications.
• Review accounts business production and implement appropriate plans to enhance share of wallet.
• Support Reservations and Groups Meetings & Events teams in achievement of overall commercial goals.
• Support in budget preparation and competition review.
• Manage stakeholder relationships including third party vendors in distribution, marketing and RFP resources.
• Be well connected with internal and external stakeholders including but not limited to owning company, Hilton corporate office, worldwide sales office, revenue management consolidated centre, conventions and visitors bureaus, airlines, trade partners, leisure travel wholesalers, online travel agencies and travel management companies to review and update market trends and explore new opportunities.

What are we looking for?

A Director of Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Passionate about delivering exceptional guest experience and commercial success
• Energetic, vibrant and inspiring to the team
• Resilient and adaptable to changes in business environment.
• Strong leadership skills with excellent communication skills.
• Strong knowledge of local market and trends.
• Provide coaching and guidance to team to achieve / exceed targets.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Minimum 3 years' experince in a similar capacity
• Excellent command of written and spoken English to meet business needs
• Knowledge of the hotel's property management systems of OnQ.
• Relevant degree in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!