Our client, a diversified conglomerate, is looking for an experienced Organization Design Director to help their businesses in optimizing their organizational structure, improve efficiency, and drive performance through strategic design. The ideal candidate will have strong expertise in organizational analysis, design principles, and change management to ensure that organizations are aligned with their strategic goals.

Key Responsibilities:

• Organizational Assessment: Conduct assessments to analyze current organizational structures, processes, and roles, identifying areas for improvement and alignment with business goals.
• Design & Restructure: Develop and implement new organizational structures, reporting lines, roles, and responsibilities to improve workflow, communication, and overall efficiency.
• Strategy Alignment: Work closely with senior leadership to ensure the organization’s design aligns with its long-term business strategy and goals.
• Change Management: Lead the change management process, ensuring smooth transitions during organizational changes and minimizing disruptions to operations.
• Workforce Optimization: Provide recommendations on workforce planning, talent management, and resource allocation to ensure optimal utilization of human resources.
• Collaboration & Stakeholder Management: Collaborate with HR, leadership teams, and other departments to ensure successful implementation of organizational design initiatives.
• Training & Support: Provide training and guidance to managers and employees on the new organizational structures and ways of working.
• Ongoing Evaluation: Monitor the effectiveness of implemented changes, gathering feedback and making necessary adjustments to improve organizational performance.

Requirements:

• Minimum 10 years of experience in organizational design, consulting, or related fields, with a proven track record of successful organizational transformations.
• Strong analytical and problem-solving abilities.
• In-depth knowledge of organizational design principles, frameworks, and tools.
• Expertise in change management and workforce optimization.
• Ability to manage multiple projects and work under pressure.
• Excellent communication, presentation, and interpersonal skills.
• Strong leadership, teamwork, and collaboration skills with the ability to influence stakeholders at all levels of the organization.

EA License Number: 23C1935 | EA Personnel Number: R1551292

Centre Director

A Brighton Montessori Centre Director (CD) is responsible for ensuring the efficient operation of the school on a daily basis. The CD leads the team of teaching staff in promoting the programme and curriculum, and is responsible for ensuring optimal learning outcomes for children. The CD, as the head of the school, is at the forefront of the programme, actively advocating for optimal learning and meaningful 21st century pedagogies. She is committed to presenting and maintaining the brand image of the school and the professional image of the staff. Centre Director is also responsible for building sustainable home-school partnership and collaborative relationships with parents, families, business and community partners.

The Centre Director has …

• At least a Bachelor degree, ideally a Masters degree in Early Childhood Education
• Excellent communication skills - spoken and written English
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures
• 10 years of early childhood experience; specifically in a management and leadership position

Roles and responsibilities

1. Reports to the Head of Brand (HOB)
2. Responsible for all aspects of the programme; operations, business, estate management, curriculum, office management and administration, staff management, training and development, event management, enrolment and marketing, advocacy and networking activities.
3. Curriculum leadership - leads and drives the curriculum, maintains the consistency and quality in curriculum standards and deliverables through monitoring of the quality of planning, teaching, evaluation and assessment. This also includes ensuring that resources in terms of physical furnishings, facilities, classroom environment and teaching materials are available to support the teaching and learning process.
4. Operation excellence - excellence and quality standards pertaining to children’s health, hygiene and safety practices, and ensuring that SOPs for administrative and recording pertaining to these operational functions are consistently delivered at an optimal level, and meet licensing standards.
5. Staff management and development - management of staff welfare, benefits and compensation, team building and bonding activities, continuous learning, training and development of all levels of staff.
6. Business continuity and enrolment - management of enrolment, budget and achievement of financial targets. Centre director actively promotes and markets the programme to support the continuous enrolment stability and growth.
7. Building customers relations by establishing customer-centric parent-school collaborations and partnerships that prioritize on building trust and confidence. Centre director takes on the role of a resource and parent liaison person in coordinating and maintaining ongoing parent communication and parent engagement.
8. Innovation and research - Supports innovation efforts and initiatives by supporting the piloting and review of new curriculum strategies, ideas and action research in the school.
9. Monitor outcomes - Closely monitors curriculum outcomes and the performance of children and teachers by managing the process of child assessment, tracking child outcomes and achievement of curriculum goals.
10. Networking and advocacy - serves as the Odyssey expert and resource person, promotes and advocatesthe brand through advocacy initiatives, school and community events as well as home-school partnership and parent education programmes.

• Newly created Treasury position based in Group HQ
• Fast growing Real Estate IT Services Management Company

About Our Client

The client is one of the fastest growing Real Estate IT Services Management company that has made strategic acquisitions and investments, emerging as a market leader in global economic hubs across Asia and Europe. With their agile and multi-tenant business model, the team is looking for a Treasury Senior Manager/Director to scale the treasury function, support ongoing expansion plans.

Job Description

Reporting to the Group Corporate Treasurer, you will:

• Be responsible for global treasury activities at group level, including APAC and Europe
• Lead the group's debt financing exercise to support ongoing growth plans, IPO and investments
• Monitor interest rates, FX hedging requirements, establish strong business partnership with financial institutions to ensure effective and optimal long term banking solutions
• Formulate funding and hedging strategies for the Group, ensure effective liquidity planning
• Strong business partner to C-Suite and external bankers, monitor covenants of loans and ensure compliance
• Work with brokers to evaluate and implement Group Insurance policies for its group of companies

The Successful Applicant

• Degree qualified in Finance, Accountancy, Business etc. with at least 10 years of working experience in Treasury function
• Group/HQ level Treasury experience, execute business initiatives alongside senior management
• Strong business partner to build banking relationships with financial institutions, drive cross functional collaboration in the organisation
• Successful track record of debt and structured financing strategies with capital intensive set ups
• Experience working in real estate, infrastructure and/or financial institutions

What's on Offer

• Strategic Treasury position, support expansion plans globally
• Attractive remuneration and centrally located office

Contact

Caroline Neo (Lic No: R1879832/ EA no:18S9099)

Quote job ref

JN-122024-6617063

Phone number

+65 6416 9847

Michael Page International Pte Ltd | Registration No. 199804751N

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace, but are passionate about the role of brands in helping bring about social change.

Expectations of a Creative Director

• Lead group brainstorming/concept development sessions
• Lead and inspire creative teams to develop innovative design solutions, from broad concept development through implementation
• Provide clear constructive direction on content and design solutions
• Lead creative and production teams to ensure feasibility of design solutions and articulate design principles and guidelines for implementation
• Set and manage client expectations regarding design process and deliverables
• Ideate, craft and execute original and iconic creative concepts in response to client briefs, objectives or goals
• Is responsible for the proper placement, context and meaning of every image and graphic element within a creative assignment
• Extend client relationships and explore new ways to deliver value
• Develop creative ideas that meets both our clients’ objectives as well as our business objectives, maintaining the company’s expected levels of creative excellence and professionalism
• Present, share and review creative work with Executive Creative Director/s, Account Management and Planning Leads as well as members of the Management Team
• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
• Collaborate effectively with Account Management, Planning and the broader creative team to develop disruptive and iconic work
• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
• Participants in, and leads brainstorming sessions
• You will report into an Executive Creative Director and/or Chief Creative Officer

Expectations as a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal
• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

Expectations as a team leader

You will learn that we prefer not to hire our leaders, but to grow them. As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure and motivated, with a clarity of purpose. You understand that humility and kindness are equal in importance to daring and initiative. You value diversity, equality and inclusivity, not because it’s fashionable but because it’s obvious.

In your role, you will specifically be expected to:

• Provide leadership and professional development to department staff
• Mentor and train team members, write performance reviews, and allocate work
• Monitor teams to deliver beyond client’s expectations
• Motivate your team, and be the glue that keeps teams going
• Set goals and KPIs for each team member, and works with them to achieve these

Special requirements

• You have about 12-15 years of work experience and a track record of brave ideas that have made an impact, big or small, on the world we live in
• You’re a keen student of life, open and curious, always learning
• As a communicator, every surface, channel and medium, social or otherwise, is your canvas. You’re just where people are
• Won the awards that matter. Winning isn’t everything, but excellence is
• Understand social media, online media jargon and technology
• Can work under pressure and meet deadlines in a fast-paced creative environment
• Ability to effectively and appropriately interact with co-workers across levels and disciplines
• Understands and uses the latest in computer design software
• After hours work and overnight traveling to shoots and post sessions can be expected
• Naturally well organised and unfazed when working towards deadlines

Work location: Loyang Way

Working Week: 5.5 days

Working Hours: 9 am to 6 pm, Monday to Friday

Saturday: 9 am to 1 pm Saturday

Monthly Salary: S$15,000 to S$16,500

Key Responsibilities:

1. Drive strategic and technical innovation decisions, ensuring the company stays at the forefront of the metal packaging industry.
2. Drive innovation/invention and design to enable manufacturing lines to run more efficiently with reduced downtime, less material waste, and greater output per unit of time.
3. Drive operational excellence through innovation and provide practical solutions that enhance productivity and minimize operational costs for the company.
4. Lead the product development team to define and influence the direction of future industry innovations.
5. Comply with safety and metal packaging regulations and requirements.

Job Requirements:

1. Bachelor’s degree in engineering - mechanical manufacturing technology and equipment (highly preferred).
2. Strong leadership skills to shape the direction of product development and operational excellence are key to contributing to the company’s growth and success in a competitive market.
3. Minimum of 18-20 years of hands-on experience in the metal packaging machine design sector.
4. Proven track record of working on various complex projects, ranging from machine design to integrating cutting-edge technologies that improve operational efficiency and product quality.
5. Proven 2-3 patent designs being published and recognized by the industry – for example, it has become the industry benchmark, setting new standards for quality and performance.
6. Strong interpersonal and communication skills in written and verbal English and Chinese, as you must communicate frequently with internal stakeholders in China and external stakeholders across China and Asia.

Responsibilities

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Recruit sales representatives, set objectives, train and coach them, and monitor their performance
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
• Manage the month-end and year-end close processes

Required skills and qualifications

• 10 years of experience in managing sales in a corporate setting
• Proven record of success with the entire sales process, from planning to closing
• Excellent communication, interpersonal, and organizational skills
• Superb leadership ability
• Ability to travel at least 80% of the time

Preferred skills and qualifications

• Motivational speaking experience
• Proven success rate at levels above sales quota

Role Purpose

• Manages, develops, and drives programs and projects in more than one Global IT functional sub-domain or a very large and complex sub-domain
• Guides business regions to ensure that programs and projects are managed in a harmonized way and delivered to agreed scope, time, cost, quality, and governance.

How will you contribute to the success of DHL?

• Accountable for the roadmap of global programs and projects appropriate to business requirements.
• Accountable that programs and projects are delivered to agreed time, cost quality, and governance.
• Guide the regions to ensure that the programs and projects are managed in a harmonized way, with maximum sharing and minimal effort and cost duplication.
• Build working relationships with the Business and IT teams in the entity's business regions and other Corporate Divisions to get alignment and leverage potential synergies.
• Ensure coordination with Corporate teams, and other Business Units as required to ensure alignment of projects, programs, and roadmaps with architectures, models, and overall strategy.
• Establish and manage relationships with external partners that support business divisional IT.
• Align with IT Services and other BUs on security measures with business focus in mind.
• Define and align present and future business and IT requirements
• Alignment with Architecture, Technology, IT & Enterprise strategies
• Ensure alignment with the IT risk management policies within business division IT.

Do you have what it takes?

• Minimum 10 years of multi-disciplined IT experience including:
  • Experience in a large matrix organization(s), having gained broad expertise managing large, network-wide programs and projects tied to business goals.
  • Global experience, collaboration, and teaming.
• Educated to degree level or equivalent combination of experience and education.
• Demonstrated solid program and project management accomplishments in a cost-responsible environment with execution by virtual and global teams in a matrix environment.
• IT solutions development and implementation experience – proven track record for project managing and delivering complex IT solutions.
• Ability to team with and manage a strong partner/supplier system.
• Leadership capability supported by a broad analytical and technical background.
• Relationship management and cultural awareness in managing different nationalities, managing across borders, negotiating and influencing different cultures, and building strong relationships.

Our client is actively searching for a Director, Learning & Talent Management to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

Reporting to the Chief Human Resource Officer, this role is responsible for driving the end-to-end Learning and Talent Development strategy to enhance the organisation’s capabilities and performance. Through this role, the candidate will formulate all strategies, policies and processes in the areas of organization-wide learning & organizational development, talent management & succession planning.

The responsibilities of this role are:

Learning & Development

• Lead and drive organisation’s overall Learning and Development Strategies to build a skilled and agile workforce
• Develop the University’s Total Learning Plan based on the learning needs identified
• Collaborate with senior leaders to identify the strategic learning focus, co-create and implement leadership and functional competency frameworks, including specialist tracks.
• Partner and guide internal stakeholders to identify learning and development needs based on business requirements and developing milestone programmes to meet the varying needs of the workforce
• Anticipate latest trends to pivot learning objectives and identify new learning methodologies such as innovative and experiential learning models to pique learning interests.
• Review and formulate policies and processes related to L&D that would support the development of a sustainable learning culture in the University
• Develop success metrics and evaluate the effectiveness of training programmes

Organisation Development

• Lead team in charting the organisation development strategic roadmap and operationalizing initiatives across different workstreams to improve employee engagement and enhance employee experience to make the University a great place to work in
• Drive and implement change interventions within the University that will accelerate the transformation journey that is in line with University’s strategic goals.
• Drive Employee Engagement Survey and ensure follow-up plans are in place to holistically address employee concerns

Talent Management

• Provide leadership and guidance on the design and development of talent management frameworks to lift talent pool and strengthen leadership pipeline across all schemes.
• Grow talent within the organization through building talent pipeline and development of high potential talents
• Provide consultative support to function leaders and HRBPs on critical and complex talent and organizational capability issues to build talent development capabilities and accountabilities.
• Partner senior business leaders and executive leadership teams in the design and execution of talent strategy, policies and frameworks, talent assessment and identification to build leadership bench strength.
• Curate and implement programmes under the Talent Management programmes with the objective of talent attraction, talent selection, developing and retaining high performers and high potentials
• Administer the programmes from talent selection, identification to engagement as well as end-to-end planning and execution of the various activities/events scheduled throughout the entire programme period.
• Oversee the development of talents and tailor the blend of developmental opportunities (e.g. training programmes, master classes, secondments, stretch appointments etc) in accordance to their career stages to optimize leadership exposure and development

Succession Planning

• Lead the approach, facilitation and follow-up action planning for talent and succession planning. Identify growth potential, facilitate and execute the career progression and development plans of selected officers so as to ensure that there is a strong pipeline of successors for critical positions in the University
• Increase readiness and success rate of succession candidates through the implementation of Individual Development Plan (IDP) for identified successors.

The ideal candidate will need to have the following qualities and experience:

• Degree or equivalent in Human Resource Management or relevant field with minimum 10 - 15 years of experience in Human Resources function.
• Proven success at the helm of the L&D function
• Strong track record in designing and driving change, culture building and employee engagement, as well as proven ability to effectively engage at senior leadership levels
• Possess up-to-date knowledge of best practices in organizational learning
• Strong in execution and has held leadership role(s) at team level
• A proven people manager who is able to motivate and develop the team
• Detail-oriented, proactive and strong analytical thinking

CTES Consulting PTE LTD

EA License No.: 07C3481

EA Personnel Registration No.: R1104237 (Jaclyn Tan)

Job Description

• Drive sales across all the company’s offline sales channels, including retail stores, distribution channels and private shopping service, through setting short and long-term channel strategies to achieve sales and profit goals.

• Work with and mentor the retail sales team to ensure that flagship store sales targets are met through building a sales strategy, running promotional activities.

• Establishes productive, professional relationships with key internal/external personnel across sales channels.

• Work on opening and managing distribution for exclusive brands under the company, with key strategies implemented to achieve distribution sales goals.

• Building on customer engagement initiatives and implement improvements that can be made to optimise both sales and customer experience.

• Provide feedback to Management team on consumer sales trends, unmet needs, and opportunities to deliver greater value to customers.

• Coordinates the involvement of company personnel, including operations, merchandising, marketing, retail, ecommerce, and management to meet sales performance objectives.

• Meets assigned targets for profitable sales volume and strategic objectives in assigned channel partners.

• Accountable for weekly sales reporting at Management meetings.

• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.

• Develop strategies and ideas for campaigns ( brand, advertising, PR, content, social, digital)

• Identify new markets/clients, ensure smooth operations, and optimize company profitability • Collaborate full sales team to continually improve the effectiveness of our sales (improving processes, developing client personals, campaigns, promotions etc.)

• Plan, elevate and manage sales forecast to achieve sales target.

• Other related duties assigned as per interview with our Managing Director.

Requirements:

• A university degree in Business, Marketing or related fields.
• Minimum 5 years in management capacity, overseeing sales channels.
• Experience with fashion, beauty and retail companies will be advantage.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Thrive in a fast-paced environment.

• Chair meetings with clients, consultants, contractors, technical experts, etc. to resolve any design/budget/technical issues that might derail the project delivery.
• Co-ordinate building inspections by relevant authorities.
• Direct all site activities of site staff, contractors and suppliers, etc., and manage the communication between different groups to ensure timely response to project requirements.
• Draw up corrective measures when the building works are off schedule.
• Ensure compliance with building regulations and safety measures.
• Manage and deliver projects within project timeline and budget, as well as the framework of risk and environmental considerations.
• Manage budgets of construction projects.
• Manage work delivery and resources based on the resource allocation and project schedules.
• Review construction progress and address the needs of the stakeholders at various stages of the project.
• Work with design teams to review design solutions and ensure they meet project budget and timeline.

RESPONSIBILITIES AND DUTIES

Lead marketing consultants to Domino’s international Master Franchisees to influence strong marketing strategies in all markets to grow and protect the brand while providing brand guardrails and principles. Team responsibility is at market/master franchisee level not at store level and therefore must have experience setting strategies, building plans, and ensuring execution while working and influencing at a C-suite level. This individual will report to the VP of International Marketing.

Educating

Leads, educates, and foster long term development of marketing consultants to:

· Educate and consult markets on creating comprehensive marketing strategies based on the “Domino’s way” of doing marketing with a long-term growth in mind.

· Educate markets on the use of the Domino’s Brand Book, focusing strongly on the Global Brand Positioning with the intention to drive brand consistency across the world.

· Educate the master franchisees to make disciplined marketing decisions based on data, facts, and consumer research. Involve A+I (Analytics and Insights) as needed.

· Provide access to tools, frameworks and resources and educate markets on tools such as but not limited to pricing, brand positioning, product development and menu optimization, occasion-based channel strategies, communication and media selection and allocation (digital and non-digital).

· Team members will support markets in the creation of a comprehensive marketing strategy tied to DPI brand principles.

Consulting

Leads the consultation of key DPI accounts with the support of the regional marketing team while:

· Consult markets on key topics such as pricing, brand positioning, menu management, product development, menu optimization, communication and media selection and allocation (digital and non-digital). Involve the international digital team as needed.

· Ensure marketing strategy is connected to business strategy and that investments are prioritized accordingly

· Drive increased effectiveness and consistencies of franchisee marketing programs across the region by consulting on the design and optimization of their campaign, advertising, and media strategy.

· Consult with markets in tracking KPIs for critical metrics based on global benchmarks and suggests ways to reach said KPIs

· Consult with Master Franchisees on a robust e-commerce plan, including but not limited to optimization of owned e-commerce platforms (OLO, mobile, app), performance media (display, affiliate, paid social, SEM, and others), and image-driving media (owned, display, social, etc.) working closely with the digital team.

· Demonstrate marketing leadership skills with franchisee marketing teams and wider business.

· Lead discussions with the master franchisees to set up the long-term vision of the business to ensure profitable growth.

Building

Provide guidance and feedback as well as work alongside the regional marketing team and the marketing services team to build tools, case studies, principles, and guidelines to better consult markets.

· Solicit and manage collection, analysis and communication of case studies related to calendar management, advertising, and NAF (national advertising fund) spend.

· Regularly assess market performance to ensure key consulting topics are prioritized.

· Ensure that the Domino’s brand is positioned in a clear, consistent, and concise manner in international markets, while allowing for initiative and entrepreneurial freedom tie to the local consumer needs and wants.

· Contribute to strategic global projects by providing thought leadership and consulting

Facilitating

· Facilitate the creation of tools and content for the marketing consultants to strongly execute their objectives on a daily basis.

· Facilitate the discussion of priorities and objectives with Business Directors and RVPs aligning on key priorities and work collaboratively with other COEs.

· Facilitate conversations and discussions not only with the master franchisees’ marketing teams but also the C-suite team.

· Monitor execution of said plan and share best practice from the Domino’s ecosystem, the category and other categories

· Team member will not execute on behalf of the markets and will not manage vendors on their behalf.

Collaboration

· Embrace the DPI engagement model by preparing and leading discussions during internal planning sessions and market-facing business reviews.

· Partner closely with A&I and Digital counterparts to ensure wholistic consulting solutions.

· Share market knowledge and learning with cross-functional counterparts as lead marketing experts and master franchisee thought leaders.

· Ensure that marketing solutions do not create undue stress on other business lines.

· Be the “voice of the consumer” in discussions with other departments as well as master franchisees.

Develops Talent & Teams

• Recruit a strong team capable of meeting business objectives.
• Develop professional and beneficial relationships with peers in other areas of the organization.
• Ensure development of International Marketing team and applicable Team Members to grow talent, upscale capabilities, and improve results in markets
• Creates action plan and provide constructive feedback to develop Team Members through Individual development plans.
• Conduct semi-annual APA with direct reports and ensure down-line APA’s are being conducted to standard.
• Provide appropriate levels of Team Member recognition, engagement, and motivation.
• Responsible for selection and employment decisions related to direct reports.

QUALIFICATIONS

· Minimum of 10+ years of increasingly responsible marketing experience; ideally 2+ years in a restaurant or QSR industry and experienced in a multi-market capacity (other potential considerations: automotive experience with corporate and dealer experience, as well as CPG)

· Experience developing and writing holistic marketing strategies

· Experience with multi-channel optimization of advertising spend with an emphasis on digital know-how, as well as product development, advertising development, agency management, sales analysis, and research

· Experience in consulting and P&L ownership is a plus

· International experience/understanding

· Comfortable using data to provide sound factual recommendations.

· Proven track record of leading high-performance teams.

· Strong academic credentials, preferably an MBA

· Second language preferred

· C-suite outstanding communication skills

· Proven ability to succeed when working in a collaborative, cross-functional team environment with a strong ability to build relationships that help drive the brand agenda

· Experienced and comfortable influencing C-suite executives

· Comfortable in an influencing role and dealing with ambiguity.

· Demonstrated leadership and proactive problem-solving skills, managing complex team structures

· Ability to travel up to 30-60% within region and internationally, depending on business needsd

Your role will encompass responsibilities as part of the Management Drives Asia team as well as the MD Global Marketing team, contributing to regional sales and marketing efforts and aligning with global marketing strategies.

Global Marketing:

• Collaborate with the MDI Global Marketing team to align regional marketing strategies with global campaigns
• Develop and localize marketing materials, campaigns, and content tailored to the Asian market while adhering to global branding guidelines

APAC Marketing:

• Develop and execute the MD Asia marketing strategy to enhance brand awareness and positioning in the APAC region
• Manage digital marketing efforts, including social media campaigns, email marketing, search engine optimization, etc. to attract new partners and clients
• Organise and promote events, webinars, and workshops to showcase MD to potential partners and clients

APAC Sales:

• Identify and recruit new MD-certified partners (coaches, facilitators, and trainers) and corporate clients (HR teams, leadership teams) across Asia
• Build and manage relationships with key stakeholders, i.e. MD-certified partners and corporate partners
• Provide training and support to partners to ensure effective use of MD tools and services
• Prepare and deliver compelling sales presentations, proposals, and business cases for prospective clients
• Track and report on regional business development activities, including lead generation, sales conversion rates, and revenue growth

• Provides advice and guidance to other employees
• Work autonomously while ensuring CEO expectations are readily met and exceeded.
• Defining, implementing and revising operational policies and guidelines for the organization
• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
• Liaising with departmental heads to develop financial plans and ensure company-wide compliance
• Developing and implementing human resources policies and Supporting strategic objectives
• Completing performance reviews in a prudent manner
• Delegating responsibilities to ensure staff members grow as capable participants
• Employing various initiatives to coach employees to optimize their capabilities.
• Ensuring compliance with laws and regulations
• Work closely with colleagues on cross-territory opportunities and other internal teams on marketing materials and cause studies
• Driving the company’s operating capabilities to surpass customer satisfaction, retention and company goals
• Overseeing marketing initiatives and implementing better business practices.
• Spearheading strategies to steer the company’s future in a positive direction.
• Oversee daily operations, while controlling and managing inventory and logistics
• Ensuring daily operations run smoothly and as efficiently as possible
• Controlling company costs and introducing tactical initiatives to address theft and other losses.
• Monitoring invoices, money handling procedures, accounting and bank processes.
• Preparing timely and accurate financial performance reports.
• Must have extensive experience in managing accounts (Xiaohongshu, TikTok, and Instagram) on self-media platforms. Familiarity with platform rules and algorithms is essential.
• Ability to develop effective self-media strategies for clients in these industries.
• Strong team management and leadership abilities. Demonstrated experience in leading teams to work efficiently and achieve goals.
• Excellent communication and coordination skills, capable of maintaining strong relationships with clients, team members, and partners.
• Strong data analysis and interpretation skills. Ability to provide optimization recommendations and improvement measures based on data insights.
• Understanding local market trends and characteristics and providing strategic advice for the company's expansion.
• Proven ability to build teams and standard operating procedures (SOPs) from scratch.
• Capable of assembling an efficient self-media operations team.
• Good communication skills in English and Mandarin to liaise with our China HQ team.

Job Descriptions

- Oversee all aspects of claims servicing within the Marine department in Singapore and ensuring claims service levels are up to client’s expectations and in compliance with company's Global Standards of Excellence.

- Working with members of the team to develop and implement a robust marine claims framework including standardization of claim documents and taking ownership to sell company’s marine claims as a key value-added service to clients, prospects and network partners.

- Be willing to undertake regional travel to meet with prospective clients, producers and Cedants including presenting on hot button claim issues to produce new leads, opportunities or emerging trends for the team

- Regularly engaging with key stakeholders in the claims process i.e. claim managers, surveyors, adjusters and lawyers to forge good relationships as well as keep ahead of market trends and initiatives in the marine claims space

Requirements

- 5 to 8 years’ experience as a claims handler preferably in Indonesian Hull / P&I claims or similar role at shipowner’s or in the maritime insurance industry.

- Education Qualifications of Degree or higher

- Any legal background will be highly favoured

- Good written and spoken communication and interpersonal skills. Being bilingual in an Asian language will be an advantage and Bahasa is a plus.

- Good time management and adherence to timelines / deadlines

- Positive work attitude, meticulous and have a good sense of integrity

- Versatile and open-minded, able to think laterally when looking at opportunities, challenges from multiple perspectives

- Highly motivated team player and resourcefulness

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.

Job Description

The Director Marketplace Experience is a senior leadership role responsible for setting and executing the marketplace experience strategy across multiple countries within the region. This role leads a team of marketplace heads and their teams and collaborates with country teams to deliver a consistent, high-quality experience for vendors, customers, and riders. The Director Marketplace Experience APAC will work at a strategic level to drive transformative change, ensure alignment with organizational goals, and optimize customer-centric practices across the region.

Main responsibilities:

• Regional Strategy and Leadership: Define and execute the marketplace experience strategy across APAC
• Lead efforts to set standards, establish best practices, and drive alignment across multiple countries. Focus on creating a cohesive, exceptional experience for vendors, customers, and riders.
• Transformative Change Management: Spearhead transformative initiatives across the region to address key pain points, improve service operations, and drive continuous improvements. Engage with senior leadership to advocate for customer-centric solutions that enhance efficiency and reduce friction across markets.
• Leadership of Regional Marketplace Teams: Oversee and mentor a team of Marketplace Experience Heads in various countries. Guide each team to ensure they meet and exceed local performance goals while aligning with regional objectives. Provide support and development opportunities to build a high-performing team.
• Metrics Accountability and Performance Management: Own and monitor critical service and customer experience metrics at the regional level, such as contact rates, automation levels, line of business performance, and customer satisfaction. Drive regional strategies to improve KPIs and ensure consistency in customer experience across all countries.
• Stakeholder Engagement and Cross-Functional Collaboration: Serve as the primary point of contact for senior regional stakeholders. Build strong partnerships with Product, Operations, and Customer Support teams to drive collaborative, cross-functional efforts that support the marketplace experience strategy.
• Voice of the Customer in Regional Strategy: Champion the Voice of the Customer at the regional level, integrating feedback and insights from each market to influence product design, policy decisions, and process improvements. Advocate for customer needs and ensure regional alignment with organizational values.
• Resource Allocation and Prioritization: Develop a strategic plan for resource allocation and prioritize initiatives that have the highest impact on the customer experience across the region. Work closely with country heads to ensure optimal use of resources and alignment with local market needs.
• Process Optimization and Scalability: Identify opportunities to streamline and scale marketplace processes across the region, leveraging data-driven insights to develop scalable solutions. Drive efficiency by implementing standardized processes and best practices that improve the marketplace experience across all countries.

Qualifications:

• Minimum 12 years of experience in Customer Experience, Operations Management, or a related field, with recent focus on end-to-end support experience across multi-sided marketplaces (e.g., vendors, customers, riders).
• Proven track record in leading cross-functional teams and driving large-scale transformation initiatives that improve customer experience and reduce operational friction.
• Strong background in data-driven decision-making, with experience in managing and optimizing service metrics (e.g., contact rate, automation rate, customer satisfaction KPIs).
• Demonstrated ability to prioritize and execute on customer experience improvements in a structured, efficient, and measurable way.
• Excellent stakeholder management skills, with the ability to build trust and collaborate effectively with senior leaders, regional teams, and local stakeholders.
• Skilled in navigating complex, fast-paced environments with a focus on balancing customer-centric strategies and operational efficiency.
• Location preferably in key operational markets within the region, with flexibility for travel as needed to support regional initiatives.

• Provide strategic leadership to oversee daily operations
• Develop and execute business strategies that align with the company’s overall goals and vision.
• Establish operational goals and metrics, and drive continuous improvement initiatives across all business areas.
• Develop and manage annual budgets, analyze financial performance, and implement corrective actions where necessary.
• Ensure that key performance indicators (KPIs) for each operational area are met, including profitability, service delivery standards, and customer satisfaction.
• Drive cost-saving initiatives without compromising quality and service excellence.
• Lead, mentor, and develop a diverse team of managers across different operations to ensure high performance and professional growth.
• Foster a culture of collaboration, innovation, and accountability within the teams.
• Build and maintain strong relationships with key clients
• Act as the primary point of contact for external stakeholders, including suppliers, partners, and regulatory bodies.
• Manage contract negotiations and ensure compliance with industry standards, regulations, and service level agreements.
• Monitor industry trends, market conditions, and competitor activities to ensure the company remains competitive and compliant.
• Oversee quality control measures to maintain high service standards across all operations.
• Identify potential risks to business operations and implement proactive strategies to mitigate them.

Job Requirements

• MBA or Degree holder
• 10 years of experience in operations management, with a proven track record of success in leading multi-functional teams.
• Experience in overseeing complex operations in laundry services, bakery operations, business outsourcing services, or kitchen operations, especially in a regulated or high-demand environment (e.g., hospitals, correctional facilities).
• Strong experience in financial management, budgeting, and performance analysis, with a solid understanding of P&L management.
• Knowledge of regulatory requirements and industry standards, particularly within the healthcare, correctional, and food services sectors, is a plus.
• 5 days work at Loyang Way
• Salary depends on experience

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Job Description:

The Market Development Director will be responsible for driving the strategic growth of the company’s market presence by identifying new market opportunities, expanding existing market segments, and building strong relationships with key stakeholders. This role will also focus on building and maintaining strong connections with foreign directors and international investors to support the company's expansion efforts. The Market Development Director will be required to work flexible hours to align with different time zones, ensuring smooth communication with global partners. Additionally, the role requires basic IT knowledge to assist with the integration of technology solutions and basic accounting knowledge or experience in handling accounting software to support the financial aspects of market expansion and business operations. This position requires a strategic thinker, excellent leadership skills, and the ability to lead market expansion both locally and internationally.

Roles and Responsibilities:

1. Strategic Market Planning:

Develop and execute comprehensive market development strategies to expand the company’s presence in both local and international markets.

Analyze market trends, customer preferences, and competitor behaviors within the food and beverage industry to identify new business opportunities.

Lead market research initiatives to assess consumer behavior and market demands for new food products, menu offerings, or services.

2. Business Development:

Identify and evaluate new business opportunities in various food and beverage segments, such as catering, new restaurant openings, partnerships with suppliers, and innovative product lines.

Build and nurture relationships with key stakeholders, such as suppliers, distributors, and restaurant partners, to enhance market reach.

Collaborate with sales and marketing teams to develop targeted marketing strategies for launching new food products or services.

3. Market Expansion:

Oversee the strategy and execution for expanding into new regions, both domestically and internationally, for restaurant chains, catering services, or other food-related ventures.

Lead the launch of new outlets, product offerings, or food experiences that align with evolving customer preferences in the food and beverage market.

Work closely with operational teams to ensure successful implementation of market entry strategies and smooth integration with local and international teams.

4. Team Leadership and Collaboration:

Lead and mentor a team of market development professionals to drive initiatives that focus on market growth and customer engagement.

Ensure alignment between marketing, operations, and product development teams to execute seamless campaigns and initiatives.

Provide clear direction and support to team members to achieve both short-term goals and long-term market expansion objectives.

5. Revenue Generation:

Set and monitor revenue targets and key performance indicators (KPIs) to ensure consistent growth across new markets and customer segments.

Develop and implement pricing strategies and promotional campaigns tailored to specific food and beverage market segments to increase customer acquisition and retention.

Work with cross-functional teams to optimize product offerings and boost sales at new outlets or through new service channels.

6. Market Intelligence and Reporting:

Keep up-to-date with trends in the global food and beverage industry, such as changing consumer preferences, dining trends, and health-conscious food options.

Generate detailed reports for senior leadership to assess the effectiveness of market expansion strategies, including ROI and market penetration metrics.

Provide recommendations for new food concepts, menu items, or services that align with customer demands and industry trends.

7. Brand Positioning and Awareness:

Lead efforts to enhance the brand's presence in key markets through creative marketing, PR campaigns, and advertising initiatives.

Ensure consistent brand messaging and visual identity across all marketing channels, including digital media, social media, and in-store promotions.

Strengthen brand positioning to appeal to diverse market segments, including health-conscious consumers, food lovers, and local communities.

8. Maintaining Relationships with Foreign Directors and Investors:

Maintain regular communication with foreign directors, ensuring alignment on market development strategies, expansion goals, and operational performance.

Build and maintain strong relationships with international investors to secure financial support for the company’s expansion into new markets and outlets.

Work flexible hours to accommodate time zone differences, ensuring smooth communication with foreign stakeholders, investors, and directors for timely decision-making and approvals.

9. Basic IT Knowledge and Technical Growth:

Utilize basic IT knowledge to evaluate and support the company’s technical needs, including digital ordering platforms, POS systems, and customer engagement tools.

Collaborate with the IT department to implement digital solutions that improve operational efficiency and enhance customer experiences.

Stay updated on the latest food industry technologies, such as mobile apps for delivery services, inventory management software, or data analytics tools, to support market expansion and business growth.

10. Basic Accounting Knowledge and Financial Support:

Possess basic knowledge of accounting principles and practices to oversee budgeting and financial planning for market development projects.

Familiarity with accounting software to track expenditures, manage budgets, and ensure effective resource allocation for market expansion.

Work closely with the finance team to ensure accurate reporting and monitor financial performance related to market development activities.

11. Budget Management:

Manage budgets for market development initiatives, ensuring resources are allocated effectively to support expansion and growth.

Track marketing and operational expenditures for new outlets and market expansion efforts to maximize return on investment (ROI).

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Accounting, or a related field (Master's degree preferred).
• Proven experience in market development, business development, or strategic planning, preferably within the food and beverage industry.
• Strong leadership skills with the ability to manage cross-functional teams, including marketing, sales, operations, and IT.
• Excellent communication, negotiation, and relationship-building skills to engage effectively with foreign directors, investors, and external partners.
• Solid understanding of the food and beverage industry, including market trends, customer preferences, and competitor dynamics.
• Ability to work flexible hours to accommodate international time zones and work with global teams.
• Basic IT knowledge, with the ability to understand and work with digital tools, platforms, and technology solutions relevant to the food industry.
• Basic accounting knowledge and experience with accounting software to assist in budget management and financial tracking.

The Opportunity

• Opportunity to work in a reputable organisation in the FMCG industry (MNC). This pivotal role is dedicated to advancing the people strategy by working in tandem with the Senior Director of Culture & Transformation. The focus is on leading efforts for high-profile projects and enhancing communication to improve the employee experience, and Diversity, Equity & Inclusion (DEI) agendas. Collaboration with SBPs for delivering HR support is essential.
• Location: Central, Hybrid work arrangement
• 6 months contract

The Talent

• Bachelor's degree in human resources, business administration, or related field
• 10+ years of progressive HR experience, preferably in a global and matrixed environment
• Experience in leading and managing talent programs and platforms at scale
• Experience in providing strategic HR business partnership to senior leaders and teams
• Experience in working with system partners and stakeholders across different geographies and cultures
• Certification in agile, design thinking, scrum master, or coaching is a plus
• Fluent in English, proficiency in other languages is a plus

The Job

• Directly responsible for the global, regional, and local implementation of our people strategy and scorecard, aligned with the Company Purpose, Leadership Definition, and Growth Behaviors.
• Directly responsible for the continuous evolution of our Diversity and Inclusion strategy, practices, and targets.
• Partners with HR team to ensure compliance and continuous improvement of our HR systems, processes, policies, procedures, plans, and programs.
• Facilitates engaging events and meetings that foster community and belonging, enhancing team cohesion and collaborative spirit.
• Oversees communication platforms to promote and sustain a positive workplace culture, ensuring transparent dialogue across the company.
• Manages HR planning and the delivery of the People Plan, aligning HR initiatives with organizational goals for seamless execution.
• Develops and implements a comprehensive HR People Plan scorecard, evolving HR analytics to inform data-driven decision-making and strategic planning.
• Facilitates task prioritization and process streamlining for efficiency, optimizing resource allocation and workflow.
• Partners with HR Centers of Excellence (COEs) and Operating Units (OUs) on project development, fostering collaborative relationships and ensuring high standards.
• Utilizes data analytics for workforce optimization, providing insights into employee engagement and formulating talent management strategies.

Lee Pei Wen

EA License No: 91C2918

Personnel Registration Number: R21103774

Summary of Role

The successful candidate will be responsible for developing and driving public communications strategies/campaigns to promote SHEIN’s corporate profile, as well as safeguarding the company’s reputation among external stakeholders in the APAC region.He/she is also responsible for fostering strategic partnerships with key media and public stakeholders in the country.

In this role, the candidate must be able to work effectively with various teams, including the Customer Service, Sustainability, Government Relations, Legal, Marketing, and Supply Chain teams, to advance SHEIN’s corporate interests in the APAC region.

The successful candidate should possess a deep interest and ability to understand how politics, business, fashion, sustainability, technology and innovation, as well as international relations are interconnected.

Responsibilities

• Write, develop and manage SHEIN communications materials to enhance corporate visibility and public image
• Develop, coordinate and drive implementation of external communication strategies and PR campaigns to position and promote SHEIN’s corporate profile
• Build and manage relationships with relevant media and other public stakeholders
• Track, monitor and lead daily reporting on media commentary and public discourse
• Responsible for managing corporate PR agency to meet KPIs
• Represent SHEIN in corporate/media activities
• Plan and execute corporate social responsibility programmes in partnership with internal and external stakeholders
• Pre-empt and provide counsel on issues management, as well as manage crisis communications situations
• Prepare and facilitate senior management for public speaking and media engagements

Qualifications and Experience

• Degree in Communications, Media, Journalism, Public Relations or related fields
• At least 8 years of experience in corporate communications or public relations
• Strong track record in developing and implementing external communication strategies/campaigns
• Excellent understanding of in-country media landscape, as well as strong top-tier media relations network with business, consumer and/or technology journalists
• Excellent writing, presentation and communication skills
• Good knowledge and experience in digital media tools/platforms
• Excellent interpersonal and teamwork skills
• Ability to multi-task and have exceptional attention to detail while operating in a fast-paced and dynamic environment
• Strong proficiency in English, proficiency in other Asian languages such as Chinese, Thai, Korean etc. will be considered an advantage

The Director, Marketing & Sales plays a pivotal role in supporting business growth in a dynamic and challenging environment. As a key member of the Senior Management Team, he/she will:
- Support the CEO to build the company vision, strategy, & development
- Devise and deliver long term Marketing/Sales/Communication strategy
- Take the lead with the CEO and CFO to build the Budget, Sales ambition and projection
She/He will set up the Marketing Budget, strategy for customers and employee leads generation, define action plans to achieve sales target and expand our consumer/talents database, follow up with the Marketing/Sales Team on execution and Marketing expenses management.

Responsibilities

He/she leads the full Marketing/Sales department and constantly create synergies between Team members & other departments especially Operations. Through our systems (ERP & CRM), he/she builds a data/analytical mindset, and leads the Team to focus on achieving the Sales Targets, as well as how to revisit the organization to support business growth.

1. Marketing & Communication:

• Brands’ Value Proposition and differentiationUnderstand and track global local market landscape, stay up to date with competition strategy, work with the Marketing/Sales Team to identify consumer needs by location, and lead Market research.
  Stay ahead of competition and the Market with Marketing and systems innovations, stay up to date with new consumer experiences and trends, support the implementation.
  
  Define the marketing strategy and plan for the Company, and for each brand:Reinforce the strategy/positioning/offer of our brands in Singapore
  Ensure a clear positioning to differentiate our brands from competitors
  Design the offer and develop the awareness of the different brands of the Company
  
• Consumers’ JourneyDesign the Consumer Journey in order to build a strong relation/affinity with the consumers in relation to our convictions and beliefs (our vision). Elevate our consumer journey and experience across all touchpoints, incorporate new services/communication for better retention of customers and for cross selling strategy
  Conduct non consumer and existing customers survey, define consumer profiles, understand their needs, problems or wants and match them with the suitable solutions
  
• Communication
  Lead external communications:Set up Marketing calendar for key activations / objectives / KPIs and align all Teams to roll out specific plans by channels / unique content to increase Brand awareness / conversion / engagement
  Partner with Influencers, Media coverage, events, awards and online platforms, CSR activations
  Elevate our Employer Brand in order to generate HR leads & develop corporate brand as one of the best employers in Singapore
  Support internal communication
  

2. Digital: Website, SEA, SEO, Social Media Platform

• Define and set up the acquisition strategy online & offline for customers & candidates; Identify the acquisition levers online (SEA, SEO, Social, E-mailing (CRM…), etc) and offline according to the seasonality
• Define annual plan for customer lead acquisition with digital agencies, translate Sales objectives into Digital KPIs with the Digital Marketing team and the Digital agency, lead them to execute effective integrated marketing campaigns with performance content, optimize campaigns / channels, CPL and CPA
• Ensure strong monitoring of vendor on leads acquisition actions/strategies: Clear KPIs, Dashboard to track vendor’s performance on a weekly basis.
• Follow up the cost acquisition (Online and Offline) per channel and take relevant actions to meet Sales objectives
• Set up and follow up a dashboard with KPI’s to measure the performance (Web site, conversion rate, ROI campaign…) in order to meet sales objectives
• Brainstorm new, creative growth strategies and plan, execute and measure experiments and conversion tests; identify new Digital marketing channels to promote the brand and generate more qualitative leads
• Manage the Digital Marketing team on content creation, proofreading, harmonization of the tone
• Lead the Digital Marketing team to define Social Media Calendar and content strategy by channel, make the team strongly focus on community management, assess e-reputation, reviews and Brand affinity across platforms

3. Sales Performance

• Brand AmbassadorBe the Brand Ambassador amongst all Teams and departments to infuse Brand and Sales Directions while aligning with the Product and Operations teams at all time
  Support the creation on a sales training system (online & offline)
  
• Ensure Operations & sales teams deliver a consistent brand/sales speech
• Upscale the sales skills and competencies of our teams, focus on Consumer experience and Brand storytelling
• Sales Performance:

- Support the Sales Team and Operations to achieve the Sales Targets

- Support the Sales team to define the sales objectives (individuals & collective)

- Define/track (weekly/monthly basis), analyse sales performance and revisit the sales targets to achieve business goals:

1. Number of Leads to attract
2. CVR
3. New Sales
4. Number of Leavers

• With Operations, build and follow up proper actions plan per location to ensure a strong sales performance; ensure strong coordination and smooth collaboration with the Operations team
• Define Pricing / Discounts / Offering and adapt strategies and action plans
• Develop B2B partnership with companies to increase sales
• Systems and Sales Performance
• Clear & automative dashboard:Weekly report of our Sales Funnel: Automate the tracking of our data through our ERP & CRM, closely with our Digital teams
• Develop proper dashboard and reports to track key sales/Operations indicators (Prospective customers, Leavers) to improve sales performance and customer retention
• Ensure the clarity/respect of the process/flow in ERP by Operations to ensure accuracy of data and proper performance management. Works closely with the Operations team
• Develop Marketing automation in our CRM (HubSpot) to improve sales performance
  

Job Requirements

• Equipped with more than 15 years of experience as a Marketing/Sales Manager in an MNC setting, preferably with international experience
• Strong Business acumen, strategic thinking and sales-oriented to achieve results
• Creative
• Data driven: Analytical and strategic mind
• Management skills with leadership and pedagogy to support the team
• Strong skills in Digital (SEO, SEA, websites, google analytics…) and ability to manage vendors (SEO/SEA Agency, etc…)
• Strong skills in Sales performance management (Strong analytical capabilities of Sales Funnel, Tactics to improve Sales performance)
• Possess superior organizational skills, including the ability to prioritize and anticipate the needs of multiple client groups
• Experience managing and executing strategies for growing organisations
• An excellent independent worker and a collaborative team player
• Possess strong written and verbal communication skills in English:

1. Ability to empathise and communicate with employees of all levels
2. Ability to influence Leaders on Change initiatives
3. Ability to be flexible operationally to meet the needs of a multi-cultural, diversified, and fast-growing organisation

• Possess pragmatism and business awareness and a strong customer service mindset that places our internal stakeholders’ interest as the top priority

Associate Creative Director

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Associate Creative Director (Copy) articulates and oversees the key values underpinning the strategic and creative execution of client accounts. The ACD (copy-based) is professional, a strong communicator, and has a deep understanding of copy trends, marketing principals, cultural issues, technologies and opportunities in integrated communication. Our Associate Creative Directors are collaborative, innovative, and visionary with experience leading teams to the promise land of client-and-agency bliss. This role reports to the Chief Creative Officer.

What you’ll do:

• Take a lead role in managing the agency's relationship with clients, including presenting creative strategies and proposals
• Maintain and elevate creative standards and processes to ensure high-quality outputs
• Come up with bold ideas, innovative campaigns, and interesting executions that challenge the status quo — big, daring concepts are highly valued!
• Experienced in creating work spanning regional and global markets
• Develop compelling narratives for creative work spanning all touchpoints in an integrated marketing campaign
• Guide, support, and motivate the creative team throughout the design and development process, ensuring successful and timely delivery of all projects
• Liaise with Project Management to ensure the appropriate allocation of workload
• Show a strong understanding of marketing principles, cultural insights, emerging technologies, and opportunities within integrated communications
• Experience in the aviation and travel industry is a big plus
• Proactively push for and deliver award-worthy creative work

What you’ll need:

• Minimum 8 years’ experience as a creative professional in multimedia agency, advertising agency with an outstanding portfolio
• Highly knowledgeable in branding and conceptual development for advertising
• Well versed in developing strategically sound and conceptual campaigns across different touchpoints
• Strong communication skills in presenting a vision to clients
• Able to work independently and under pressure across multiple accounts with tight schedule.
• Capable of leading campaign development and being hands-on in executing the work
• Demonstrated ability to lead, convince and inspire in a client-service environment; proven ability to achieve results with major clients and manage team members
• A strategic “out-of-the-box” thinker with a solid creative sense coupled with business acumen and customer focus

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

Senior Art Director

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Senior Art Director articulates and champions the key values underpinning the strategic and creative execution of client accounts. We need someone who is a thinker, problem solver and conceptual juggernaut who can also independently implement primary design direction that incorporates best practices in design and technology. They are collaborative and flexible as they juggle multiple projects with ease with solid experience leading teams in delivering creative excellence and owns creative deliverables on projects from brief to final build. This role reports to the Chief Creative Officer.

What you’ll do:

• Take a leading role in managing the agency's relationship with clients, including presenting creative strategies and proposals
• Help to foster collaborative engagement with clients and internal project teams
• In charge of coming up with creative communications concepts, TTL campaigns, and executions that meet the clients’ strategic business intent and objectives — big bold ideas that challenge the status quo is what we look for!
• Work closely with the Associate Creative Director(s) and Creative Director(s) to ensure concepts are not just effective, but also align with the company’s vision for creative excellence
• Ensure quality creative output by maintaining and enhancing creative standards and processes
• Guide, support, and motivate the creative team throughout the design and development process, ensuring successful and timely delivery of all projects
• Demonstrate and maintain quality excellence in layout, typography, illustration, and photography, as well as staying current with creative and design trends, marketing principals, cultural issues, and emerging technologies
• Assist in pitches and initiatives aimed at securing new business opportunities that contribute to the agency’s growth
• Experience in the aviation and travel industry is a big plus
• Play a pro-active role in pushing for and executing award-winning type of work

What you’ll need:

• Minimum 6 years’ experience as professional Art Based Creative/Designer in a multimedia agency, advertising agency, or design studio.
• Strong portfolio that demonstrates excellence in campaign conceptualisation and execution, showcasing mastery in layout, typography, illustration & design etc.
• Highly skilled in various design software and programmes such as Illustrator, Photoshop and the like
• Possess a keen eye for detail and able to communicate creative/design solutions with confidence, ease and clarity
• Creative, ever curious and an outgoing personality are a plus
• Possessing shiny, metal things not needed but highly appreciated

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

Celebrating 21 years in business, Kerry Consulting has grown from humble roots to becoming the largest Singapore incorporated Executive Search & Selection Firm. Our consulting team is the most experienced in the region, with many of our directors celebrating 15+ years with Kerry this year. With almost 100 employees (and counting) across function and industry specialisms, we directly influence and transform lives for our candidates and clients every day.

With continued success, we are looking to fortify our already outstanding teams in the following desk specialisations:

• Commerce Finance & Accounting
• Commerce Sales & Marketing
• Healthcare and Life Sciences
• Legal (Compliance, Private Practice & Interim)
• Financial Services (Front Office, Insurance, Marketing & Communications)
• Technology (Cybersecurity)
• Energy & Commodities

Responsibilities

• Talent advisor: Advise clients on talent acquisition and management strategies, develop a specialist proposition and talent pool to effectively engage with clients etc.
• Career advisor: Evaluate candidate’s aspirations/ goals and provide value added advice on potential opportunities, provide thorough support to candidates ranging from interviews to offer management etc.
• Team collaborator: Contribute to team initiatives that help to build your brand, including networking sessions, marketing collaterals etc.
• Business developer: Identify new business opportunities, establish relationships, manage and grow your client portfolio

Qualifications

Ideally, you will have:

• 1 to 6 years of post-graduate experience
• A proven track record within fast-paced and service-oriented industries
• A propensity to build strong relationships with people
• Drive for developing your career in an entrepreneurial environment
• An engaging and tenacious disposition
• A high level of integrity
• Excellent communication skills

Whether you are a seasoned recruiter looking to take your career to new heights or another business professional seeking to take on a new challenge, we would love to hear from you. Once you’re a team-player who is hard-working but ethical and determined to be the best, you will feel right at home.

Check out our various practices and leadership team here: https://kerryconsulting.com/about-us/leadership-team/

Apply Now: Send your resume to Gemma Whelan at [email protected]. Please note, only shortlisted candidates will be contacted.

Kerry Consulting Pte Ltd

Licence No. 16S8060

Reg: R22110337

• Responsible for Corporate and Travel Agent Room Sales for the hotel.
• A clear understanding of the hotel’s business strategies then set goals and determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibitions.
• Implements all sales action plans related to market areas.
• Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.
• Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).
• Able to support hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in the development of the account and to assess the effectiveness and sales skills of the salesperson.
• Assess additional training needs based on data gathered and interaction with the sales team from property visits.
• Attending all department and hotel meetings as necessary.
• Targeting key accounts potential for the company.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a 24-hour response time line to clients.

The Service Delivery Director leads Singtel Enterprise Business (SEB) managed services projects, overseeing account teams, customer engagement, and service delivery operations. They ensure teams meet SLA targets, drive customer experience improvements, and manage service delivery across functions.

They are responsible for budgeting, financial management, and resourcing strategies for their portfolio, including managing third-party vendors.

The Director will also mentor teams, sponsor continuous service improvement programs, and champion digitalization initiatives to enhance delivery.

The Director will also collaborate with the Business Segment Head/Lead, the Director handles customer engagement within the Global Delivery organisation.

Service Delivery

Service Delivery encompasses the end-to-end deliverables specified in the Service Contract provided by Singtel Group (or its subsidiaries).

This includes service governance, client engagement with customers, and managing the expectations and outcomes for both external and internal senior stakeholders and also focuses on account growth and ensuring an excellent customer engagement experience.

The Service Delivery Director is responsible for managing multiple account delivery teams in alignment with Singtel's commitments to various service contracts.

The Service Delivery Director is also expected to develop strategic and tactical plans to ensure delivery meets contractual obligations to customers. Key responsibilities include (but are not limited to): -

• Driving service delivery to meet and exceed contractual SLA commitments.
• Sponsoring delivery teams in implementing digitalization initiatives to enhance efficiency and improve the service engagement experience.
• Managing senior stakeholders (e.g. CxOs, VPs, and IT Heads) through effective communication and portfolio management during major incidents.
• Building and strengthening client relationships through in-depth knowledge of customer domains.
• Identifying opportunities and supporting the Sales Team in pursuing new business prospects to grow the EWO portfolio.

Operations

The Service Delivery Director is expected to lead both the Service and Technical delivery team in day-to-day operations matters, and ensure services are delivered with pride and sustainable model to meet our SLA deliverables.

Operation delivery includes leading team on delivery excellence, and drive towards continuous service improvements, and to enhance the service values to the customer.

The Service Delivery Director is also expected to engage and manage 3rd party partners and vendors, to align their delivery competency and capabilities with Singtel service contract to our customers.

Financial Management

The Service Delivery Director is expected to manage the financials for the service portfolios under the purview, in accordance with the Business Case of the service contracts on Cost of Delivery, recovery of cost in respective cost centre in a healthy state.

Financial management responsibilities include but not limited to: -

• Annual AOP budgeting, financial planning across the portfolio.
• Manpower and resourcing budgeting
• Operation run rate and forward planning
• Monthly financial status tracking and progressive report
• Operations and Financial optimization

People and Growth

The Service Delivery Director is expected to coach and mentor Associate Directors, Service Delivery Managers, and delivery teams, whether under direct or indirect management (e.g., third-party partners or contractors). This includes providing thought leadership and demonstrating strong people management skills for the various teams within the service portfolios.

The Service Delivery Director is responsible for developing a Portfolio Strategy and Tactical Performance Measurement for the teams under their supervision. They should adopt a top-down approach to KPI setting for the delivery teams within the portfolio.

The Service Delivery Director should conduct routine communication sessions with members of the delivery teams and their direct reports to provide directives and guidance. This includes holding weekly, monthly, quarterly, semi-annual, or annual meetings, as well as one-on-one sessions and performance assessments, as required.

Corporate Engagement

The Service Delivery Director would support Global Delivery 5 key initiatives within their portfolio: -

• Customer First,
• Quality First,
• People First,
• Digital First,
• Security First,

The Service Delivery Director would support any other Singtel and/or SEB corporate program and events, as required.

The Service Delivery Director would support and promote collaboration within the delivery teams, Singtel and/or SEB organization.

Skills for Success:

• Degree holder
• ITIL Foundation
• Min. 15 years in general IT service delivery, in 1 or more Technical Domain or Min 8-10 years working in enterprise scale IT environment
• Experience with Service Delivery Management / Project Management / proficient in at least 2 or more technical workstreams (Network, System, DB, Storage, Hosting, Cloud, Workplace services, Telco services)
• Executive Stakeholders Management
• People management
• Presentation skills
• Project P&L & Portfolio Financial Management