The Company

APAC Recruitment is working exclusively with Congo Brands in its search for a commercially focused Finance Business partner, to lead the APAC region’s commercial & supply chain finance agenda, working closely with the Business Unit Finance Director as well as APAC Directors of Sales and Supply Chain.

Congo Brands is a US-based, high-growth company that manages a number of rapidly-growing brands within the beverage sector, initiated and led by high-profile individuals in social media.

The company is now establishing an APAC Regional HQ in Singapore as it expands into Asia Pacific, beginning with the PRIME Hydration, PRIME Energy and Alani Nu ranges.

The Role

The Supply Chain Analyst on the APAC Operations Team will be a key member and enabler of the organization, providing operational support in order management and warehousing/logistics operations across APAC. The role will also either lead or support key regional operational excellence initiatives and projects and ensure their completion and delivery of results

This role will apply analytical thinking, problem-solving skills and business acumen to drive sustainable growth and competitive advantage for Congo Brands in Asia Pacific. The role is highly collaborative as it will partner with customers, warehouse/logistics service providers, and internal stake holders across all departments. The team will be the owner for cash, cost and service KPIs in the region.

Key responsibilities

• Own the order fulfillment process from order entry, delivery to revenue recognition
• Lead the order management process to ensure the right orders are processed accurately, and delivered on time/in full
• Effectively and pro-actively engage with internal/external customers, distribution centres, logistics partners, supply chain and finance partners to ensure delivery and revenue commitments are met 
• Respond to customer queries and/or returns to ensure prompt and satisfactory resolution
• Analyze quantitative and qualitative Inventory, Forecast, Sales, Logistics, and Financial Data.
• Communicate daily with internal stakeholders ensuring everyone has clarity on open orders and delivery status.
• Communicate relevant ordering information, changes and cancellations to purchase orders to cross-functional team in the region
• Liaise and work with cross-functional team to track down & resolve shipments and transportation issues.
• Partner with functional managers in Supply Chain Management to understand the current and future business requirements; identify and implement process and organizational improvements.
• Play a key role in relationships with vendors and suppliers.
• Perform analysis of shipment timing to support monthly revenue forecast.
• Provide analytical feedback related to manufacturing cost, timing, and inventory levels.
• Design, test, recommend and implement efficient processes to manage workflow and Supply Chain.
• Optimization of existing processes and resources with clear goals and benchmarks of improvement, development, and management of sound business practices and efficient processes
• Perform other duties as assigned.

This position requires high calibre candidates with the following skillset

• Degree or Diploma with relevance in Supply Chain Management, Finance, or Engineering
• 2+ years of working in an FMCG environment.
• Preferred Industries: Food and Beverage, CPG
• 1+ years of ERP experience (Preferably SAP S/4HANA, Netsuite)
• Advance Microsoft Excel Skills; PowerBI/PowerAutomate would be an advantage
• Pro-active owner for improving current processes.
• Excellent collaborator and relationship builder; internal and external.
• Has a demonstrated passion that align with the core values of Congo Brands.

Equal Opportunity Employer

APAC Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience.

We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.

We are thrilled to announce the launch of our new AI Hub in Singapore, a strategic initiative designed to drive innovation in Artificial Intelligence (AI), Generative AI, and Data Science. This hub will play a pivotal role in shaping the future of our business, serving as a center of excellence for delivering cutting-edge AI and data-driven solutions across our diverse product lines. As part of this dynamic and growing team, you will be at the forefront of leveraging AI to address complex challenges and deliver transformative insights for our operations worldwide.

We are looking for a highly skilled Senior Data Scientist for our DT&A Platform with a strong background in Supply Chain. We seek for someone who enjoys hands-on data science work while also possess the ambition to lead strategic initiatives. The role bridges data science, product management, and business strategy, playing a key role in shaping the future of our supply chain data ecosystem. A strong initial focus will involve tracking vessels and their cargoes while contribute to the creation of a digital twin of our operations. The role offers an unparalleled opportunity to make a tangible impact on our global supply chain optimization and predictive capabilities.

Main Responsibilities:

• Data Product Development:
  • Design, develop, and manage the lifecycle of high-quality data products
• Algorithm Design:
  • Build advanced algorithms, with a focus on fuzzy matching, destination prediction, indicator modeling, and optimization within digital twins
• Data Management:
  • Collaborate with data engineers to handle complex, multi-format datasets, ensuring accurate analysis and effective data governance
• Team Coordination:
  • Work closely with cross-functional teams, including data architects, data engineers, and the product team to align on project goals, technical specifications, and deliverables
• Stakeholder Engagement:
  • Translate business needs into data-driven solutions, ensuring alignment with strategic goals
• Insights Presentation:
  • Synthesize raw data into actionable insights, delivering compelling visualizations and narratives for both technical and non-technical stakeholders on a regular basis

Experiences:

• At least 2-4 years of relevant experiences
• Strong background in AIS data, geographical data, or time series prediction
• Proven experience in designing and implementing quality algorithms for research and data analytics
• Experience in agricultural commodities trading, freight, logistics or similar markets is a strong plus
• Experience with modeling techniques and machine learning algorithms is a plus
• Passionate about staying abreast of the latest trends in AI, data science, and industry innovations
• Genuine interest in commodity trading industry
• Strong analytical and statistical capabilities, with a proven track record in problem-solving
• Excellent communication skills
• Ability to work independently and in collaborative settings
• Independent self-starter who takes initiative, and has a proactive attitude toward problems and issues
• Ability to present complex technical concepts in an accessible manner to stakeholders at all levels
• Ability to communicate with both technical and non-technical stakeholders

Technical Skills:

• Proficiency in Python and SQL
• Experience in data analysis libraries (e.g. Pandas, NumPy, SciPy)
• Experience in working with large, complex datasets
• Experience in implementing fuzzy matching algorithms, optimization techniques, and other advanced analytics methods are a strong plus

Languages:

• English (Fluent)

Academics:

• Degree or Master’s in Mathematics, Statistics, Econometrics, Computer Science, Data Science or related field of study

As Demand and Supply Lead, you will play a pivotal role in optimizing the balance between customer demand and inventory supply. You will be responsible for ensuring product availability, minimizing excess inventory, and contributing to the overall success of the organization. You will drive efficient regional demand fulfilment, spurring sales growth. You will work cross functionally mainly but not limited to the stakeholders within the regional merch-team.

You are customer and sales-driven professional with a strategic mindset. You are a detail-oriented professional with a strong analytical mindset and expertise in demand & supply forecasting. You thrive working in a fast pace, in and agile environment. You are natural team player that strives to foster collaboration across channels, roles and functions.

Key Responsibilities

•Drive regional top-down demand and supply planning process for the region, by executing and being responsible for all functionality bringing plans from region to PM level.

•Analyze, follow up, localize and optimize buying, selling and stock plans with merchandiser leads, ensuring bottom-up plans matches top-down target following the regional strategy.

•Ensure in and post season stock management, through localizing regional stock management strategies, forecast of reduction cost as well as ensuring necessary actions and follow up of performance is proactively identified.

•Implement and execute developments via constant exploration and implementation of how to improve the field of buying and stock management in the region.

•Be part of the global community by bringing successful examples and learnings, as well as rolling out ways of working of new initiatives.

POSITION: Business Analyst / Associate – ESR Chief Investment Officer (Based in Singapore)

SUMMARY:

ESR is seeking a motivated individual for the role of Business Analyst/Associate within the Group Chief Investment Office (CIO). Reporting to the Senior Director FM & Capital, this role is essential for supporting and coordinating activities of the Group CIO team. The primary focus of this team is on capital raising, fund management, investments and research.

The candidate will play a crucial key role in supporting the team’s commercial activities by:

• Coordinating & managing non-commercial projects and processes within the CIO team.
• Analyzing and reporting to various stakeholders on business outcomes and targets, with a strong emphasis on data analysis and visualization.

This role involves close collaboration with the Global Fund Management and Capital teams, as well as the Group Operations, IT, Finance and Marketing/Communications departments.

PERSONAL SKILLS:

• Detail-oriented, reliable, and hands-on.
• Strong analytical skills, with the ability to interpret complex data sets.
• Highly organized and process driven.
• Strong project / process management skills.
• Proven ability to delegate tasks and manage deliverables, including those of senior stakeholders.
• Capable of working effectively under pressure against deadlines.
• Exceptional communication and presentation skills (both written and verbal), with proficiency in creating compelling presentations and reports.
• Dynamic, enthusiastic team player, comfortable working with diverse nationalities & backgrounds.

LANGUAGES:

• Fluent in English (spoken and written).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Budget Management: Track and manage budgets/targets for capital-raising activities, ensuring alignment with organizational financial objectives.
• Stakeholder Reporting: Develop reporting materials for key stakeholders, such as the Executive Committee and Group Board, on topics including capital-raising progress, budgets, strategic plans, and fund performance. Utilize data visualization tools to present insights effectively.
• Performance Tracking: Prepare and maintain detailed track record information at both fund and asset levels for internal and external use.
• Risk Monitoring: Coordinate quarterly discussions with local fund management teams on fund/asset performance, analyse key metrics, and provide actionable insights.
• Technology Advancement: Enhance usage of the company’s CRM system and other systems/tools to streamline and optimize business functions.
• Basic Research/Portfolio Analytics Support: Collect real estate market and ESR operational data, create analytical output to support decision making. Support the advancement of ESR's in-house data gathering tools and reporting dashboards, in close collaboration with the Operations and IT teams.
• Vendor Management: Oversee and manage relationships and contracts with external service providers (e.g., research firms and database providers).
• Investment Approvals: Support the ESR Investment Committee approval process.

QUALIFICATIONS:

• Bachelor’s degree in Business, Management, Economics, or a related field;
• At least 2-3 years (Analyst level), 3-5 years (Senior Analyst level) or 5-7 years (Associate level) experience in a real estate investment manager, investment bank or private equity fund manager.
• Prior experience in the real estate investment management industry is preferred.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Familiarity with AI tools (e.g., Co-Pilot/ChatGPT), BI tools; basic coding experience is preferred.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

The Data Analyst is responsible for involves implementation of best practices, process improvements and developing monitoring dashboards for our Aircon Team.

Responsibilities:

• Extract, clean and present data in an understandable manner to the leads in the AC team.
• Interpret and analyze trends, patterns, and anomalies within the data to provide recommendations for business improvements related to air conditioning operations.
• Generate detailed reports and dashboards to present insights and support decision-making processes.
• Assist in identifying and addressing suggest improvements to address quality-related issues
• Work closely with business stakeholders to understand data needs and define analytical requirements.
• Collate and Maintain a repository of SOP and training materials for the department
• Contribute to team projects aimed at improving various aspects of operations
• To establish and maintain a relational database and recommend best practices for data storage, management and its upkeep.

• Diploma or Bachelor's Degree in Data Analytics/Science or a related field
• Proficiency in data analysis tools such as Python, SQL, and Excel
• Strong knowledge of data visualization tools (e.g., Tableau, Power BI) and ability to present data insights effectively.
• Excellent problem-solving skills and ability to work with large and complex datasets.
• Strong communication skills, with the ability to present technical findings to non-technical stakeholders.
  

We are seeking a dynamic Data Analyst to be part of our mission to drive impactful decisions across our 22 markets. Working within our Analytics team, you'll support the team by providing high-quality insights, maintaining data consistency, and collaborating with internal teams to assist in decision-making. This is a foundational role offering the opportunity to grow technical skills, gain exposure to high-impact projects, and learn from experienced data professionals.

• Data Preparation & Analysis: Supporting data collection, cleansing, and preparation to ensure quality, reliability, and consistency. Conducting basic analyses using SQL and Excel, and assisting senior analysts with larger datasets.
• Dashboard Development: Creating and maintaining dashboards (e.g., in Looker or Tableau) for internal reporting needs. Ensuring they are user-friendly and meeting the requirements of key stakeholders.
• Reporting & Ad Hoc Analysis: Assisting in generating recurring reports and fulfilling ad-hoc analysis requests from internal stakeholders to support strategic decisions.
• Data Quality & Tracking: Monitoring data quality and participating in QA processes to ensure consistency across all reporting metrics.
• Collaboration: Working closely with senior analysts and team leads, learning from their approach to data modeling, visualization, and storytelling.
• Stakeholder Management: Partnering with business stakeholders across the organization to understand their analytical needs, proposing data solutions, and communicating insights in an actionable manner.

About Javelin

Javelin Global Commodities is a leading global commodities marketing, trading, logistics services and investment firm with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis, Switzerland, India, Australia, Singapore, Canada, Poland, Dubai and China. Javelin was founded in 2015 and now operates across 100 countries and six continents with respect to more than 20 different commodities across thermal coal, metallurgical coal, iron ore, steel scrap, metals, hydrocarbons, freight, softs, and renewables.

Established in 2015, Javelin employs over 190 people and is a unique place to grow your career. We take pride in our values, global reach, meritocratic culture and strong work ethic.  Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams and locations to generate the best ideas. Javelin has a dedicated strategy to support local and meaningful charities through volunteer days, donation matching, a ‘give as you earn’ scheme and other fundraising activities. We are committed to the wellbeing of our colleagues and organise various social evenings, sports clubs and lunchtime activities.  Our London office has on-site gym facilities and a golf/sports simulator. Discover more at http://www.javelincommodities.com/.

 The Role

The Shipping Business Analyst will report into the regional Technology lead, and will collaborate closely with a busy and dynamic Maritime trading desk .  The primary focus will be to provide technical support and expertise for the VESON IMOS software. We believe in hiring diverse candidates with a passion for working in a flexible and closely knit company. We are a small team with a wide range of expertise and will provide immersive on-the-job training in both software and the business.

Key Responsibilities Include:

• Collaborate with the business to support daily operations relating to long-term time charters and voyage charter operations.
• Address and resolve invoicing or cash discrepancy issues for the operations team, ensuring accuracy and a timely solution
• Act as a subject matter expert, providing technical assistance and ensuring the system aligns with business processes and controls.
• Identify opportunities for process improvement
• Assist with the configuration and customization to meet specific business requirements.
• Troubleshoot and resolve system-related issues, liaising with both internal stakeholders and external support teams when necessary.
• Provide training and guidance to end users.
• Stay updated on the latest developments in VESON IMOS and maritime shipping technology to ensure the organization leverages cutting-edge solutions.

Skills and Experience Required:

• Maritime operations related experience
• BSc Degree, relevant related degree or advanced diploma in an Economics, Finance, IT, Maritime, Business or Engineering related subject
• Solid understanding of database management and reporting tools
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent communication skills to collaborate with diverse teams, including trading desks and technical teams.
• An understanding of maritime regulations and compliance would be an advantage.

• Private Health Insurance
• Discretionary Annual Bonus Scheme
• Income Protection
• Life Insurance

About Javelin

Javelin Global Commodities is a leading global commodities marketing, trading, logistics services and investment firm with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis, Switzerland, India, Australia, Singapore, Canada, Poland, Dubai and China. Javelin was founded in 2015 and now operates across 100 countries and six continents with respect to more than 20 different commodities across thermal coal, metallurgical coal, iron ore, steel scrap, metals, hydrocarbons, freight, softs, and renewables.

Established in 2015, Javelin employs over 190 people and is a unique place to grow your career. We take pride in our values, global reach, meritocratic culture and strong work ethic.  Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams and locations to generate the best ideas. Javelin has a dedicated strategy to support local and meaningful charities through volunteer days, donation matching, a ‘give as you earn’ scheme and other fundraising activities. We are committed to the wellbeing of our colleagues and organise various social evenings, sports clubs and lunchtime activities.  Our London office has on-site gym facilities and a golf/sports simulator. Discover more at http://www.javelincommodities.com/.

 The Role

The Support Analyst will report into the regional Technology lead, and will collaborate closely with a busy and dynamic Maritime trading desk .  The primary focus will be to provide technical support and expertise for the VESON IMOS software. We believe in hiring diverse candidates with a passion for working in a flexible and closely knit company. We are a small team with a wide range of expertise and will provide immersive on-the-job training in both software and the business.

Key Responsibilities Include:

• Collaborate with the business to support daily operations relating to long-term time charters and voyage charter operations.
• Address and resolve invoicing or cash discrepancy issues for the operations team, ensuring accuracy and a timely solution
• Act as a subject matter expert, providing technical assistance and ensuring the system aligns with business processes and controls.
• Identify opportunities for process improvement
• Assist with the configuration and customization to meet specific business requirements.
• Troubleshoot and resolve system-related issues, liaising with both internal stakeholders and external support teams when necessary.
• Provide training and guidance to end users.
• Stay updated on the latest developments in VESON IMOS and maritime shipping technology to ensure the organization leverages cutting-edge solutions.

Skills and Experience Required:

• Experience using VESON IMOS software
• Maritime operations related experience
• BSc Degree, relevant related degree or advanced diploma in an Economics, Finance, IT, Maritime, Business or Engineering related subject
• Solid understanding of database management and reporting tools
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent communication skills to collaborate with diverse teams, including trading desks and technical teams.
• An understanding of maritime regulations and compliance would be an advantage.

• Private Health Insurance
• Discretionary Annual Bonus Scheme
• Income Protection
• Life Insurance

As a Digital Consultant / Business Analyst, your band of adventurers rely on you to identify and analyze our clients’ requirements and then build them in the form of magnificent IT solutions. It is in no way an easy task, but it is key to accomplishing missions. 

Responsibilities:

• Analyze and identify complex system's needs
• Communicate the client's requirements to the project team
• Provide IT-based solution, UX consultation, and modelling
• Deliver solution documentation and IT solution proposals.
• Support IT-based project and product management
• Enhance and document internal and external business process
• Research, document, and adapt new stack technology

• Minimum Bachelor Degree from a reputable university
• Minimum 2 years’ experience as a Business Analyst/System Analyst/UX Designer/UX Consultant
• Strong analytical thinking to explore our journey and marvelous skills to work in a team, also have a keen attention to each of details
• Has experience in writing software requirement specification/technical design documents. 
• Has experience in IT testing (Writing test cases, executing testing, supporting UAT) 
• Good written and verbal communication skills
• Having a data analytic background will be preferable
• Strong analytical thinking to explore our journey and marvelous skills to work in a team, also have a keen attention to each of details
• Singaporean / Singapore PR that may apply

Role             : Business Analyst (Payment Fraud)

Location      : Singapore

Duration      : Long term contract

Job Scope

• Monitor and manage risks /issues related to requirements and scope-creep
• Participate in transitioning the requirements to the designers and ensure a clear and complete understanding of the requirements.
• Assist in translating business requirements into test scenarios.
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request
• Good knowledge in financial services policies, procedures, products and industry practices

Mandatories are:

• Corporate Banking
• Knowledge of scams and their modus operandi
• Payments Fraud
• Fraud Prevention
• User stories
• Internet Banking
• Regulatory and compliance around online payments

Salary range: starting from S$120k - S$162k SGD per annum + RSUs

We are looking for a Senior Product Analyst to support our cross-functional teams based across APAC. It’s a role that will allow you to have a big impact from day one! You will work closely with our Product teams focused on offering card issuance and multi-currency account solutions, alongside supporting our commercial and delivery teams, building conviction through your insights and analysis.

 You will work on answering questions such as:

• Where are our biggest growth and commercial opportunities?

• Who should we be selling our products and solutions to? And, how can we position our products to capture prospects' attention?

• What products should we be building and/or improving to unlock growth?

• How can we reduce friction in the transaction lifecycle and improve our products and solutions?

We are looking for an experienced Business Analyst with expertise in managing external API channels and a deep understanding of the payments domain. The ideal candidate will have 5-10 years of experience in requirement gathering, stakeholder management, and working with cross-functional teams to deliver innovative payment solutions.

Key responsibilities include:

• Collaborating with stakeholders to define and document business and technical requirements.
• Driving seamless API integration for bank payment workflows.
• Analyzing and optimizing payment systems for efficiency and scalability.
• Acting as a liaison between business units and technical teams to ensure alignment.
• Managing end-to-end API lifecycle, including design, development, testing, and deployment.

The candidate should have strong analytical skills, excellent communication abilities, and a proven track record in delivering API-driven projects. Knowledge of banking payment processes, real-time transactions, and regulatory compliance is essential.

If you are passionate about digital payments and thrive in a fast-paced, collaborative environment, join us to shape the future of payment technologies. Apply now to be a part of our innovative team!

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced Digital Business Analyst who is familiar with CSM platform or ServiceNow!

As a Digital Business Analyst, you shall be involved in a range of tasks including but not limited to the following:

• partner with the Product / Business teams to identify, analyze, and document requirements human-centric, visual methods such as process mapping and service journeys, and develop the appropriate business case respectively;
• work with cross-functional teams to translate requirements into user stories, functional specifications, and acceptance criteria;
• evaluate and recommend suitable technology while aligning with GovTech's technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack, etc.);
• dentify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment or a combination of such environments;
• ensure system or product readiness for smooth deployment, adoption and operations;
• analyze impacts of requested changes and propose improvements to continuously address changing business needs, and work with the respective support teams to understand and address technical problems (in the Operations & Maintenance phase); and
• perform any other related tasks / duties as and when assigned to support the smooth business operations of GovTech.

To succeed in this role, you will ideally have:

• prior working experience in IT business analysis, application solutioning design and testing;
• participated in at least one full software or product development cycle, preferably using Agile Methodology;
• excellent written and verbal communication skills and ability to influence and communicate effectively with non-technical audience and Senior Management;
• strong analytical and problem-solving skills with the ability to interpret and analyze data effectively; and
• good communication and interpersonal skills with the ability to work by oneself as well as collaboratively in a team environment and effectively communicate findings and insights.

1. Additional skills and knowledge preferred:

(i) 2 years working on ServiceNow ITSM / CSM platforms;

(ii) a proactive attitude towards taking on new challenges and responsibilities;

(iii) eagerness to learn with the ability to adapt to new environments and learn quickly; and

(iv) meticulous attention to details with the ability to work with complex data and information.

• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.
• We have flexible working hours with hybrid working arrangements.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an experienced Digital Business Analyst who is familiar with product management!

As a Digital Business Analyst with specialization on Product Engineering, you will be a key member of the GovTech project team, comprising the Project Manager, Operations Team, Cloud/Solution Architect and other Technical Consultants to deliver ICT capabilities.

A brief summary of your job responsibility:

• Your primary focus will be on the product features, functional analysis and feature delivery of a core Document Management System. In this role, you will work in an operations team, in collaboration with key stakeholders, to:
• Be fully conversant in the features and capabilities of the Document Management System
• Participate in functional and requirements analysis for enhancements and defect management
• Translate business use cases into technical, functional specifications and test cases
• Evaluate and recommend solutions that best address business and operational needs
• Review design, system testing, integration testing and data conversion documents to verify that specifications are met
• Maintain oversight and control over product deployments and roll-outs
• Play an active role in stand-ups to ensure agile delivery of product backlogs
• Ensure product usability with interface design and standardisation, user/video guides
• Meet with stakeholders and key users to receive continuous feedback to improve and evolve the system
• Drive product upgrades and technology refresh for the system and its underlying components
• Manage product backlogs, assess feature requests for value and work closely with supporting teams to ensure successful delivery
• Work with developers and operations personnel to understand and troubleshoot technical problems as needed, and provide timely management updates till resolution
• Undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs

To succeed in this role, you will ideally have:

• Minimum 5 years of working experience
• Good understanding of user experience design, search systems, web application and system security principles and implementation, session management and operations best practices
• Demonstrable experience in application management and operations, including content management systems and information-centric systems (portals, search engines)
• Working knowledge of content management systems such as OpenText, Microsoft SharePoint and AI/ML would be advantageous
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders
• Able to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
• Able to facilitate discussions/workshops to elicit, manage and prioritise key business needs
• Knowledge and practice of Agile methodologies for operations and product development work
• A team player with strong influencing and people handling skills
• Experience in product line management and costing, communications and collateral preparation for publicity and usability of the product is preferred.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.

JOB SUMMARY:

Reporting to the Senior Finance Manager, the Finance Analyst will work together with the Singapore Finance Team and Asia Shared Service Centre (SSC) to support the Singapore business by managing the day-to-day finance operations, delivering insightful timely analysis and other financial planning needs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
    
•    Responsible for submission of timely, accurate and commercially-focused Budget, Forecast and 3 Year Planning for Singapore, in line with agreed templates and timetables 
•    Identify and timely report risks and opportunities for the business by monitoring Sales Pacing and cost spending closely
•    Update commentary highlights concisely, anticipating and addressing potential questions in advance with supporting analysis as appropriate
•    Provide Business Partner support to event team
•    Monthly P&L actual review and working with SSC for month end. This will include:
-    Ensure revenue and costs are recorded correctly, and intercompany billings are performed
-    Compliance in accordance to Group guidelines and timely release of accruals, if any.
•    Build necessary financial / management reports from appropriate systems for review and analysis purpose
•    Intercompany review for Singapore incl. agreements, invoicing, resolving mismatches and cash settlements
•    Liaise with auditors for Government Grants audit
•    Manage and review GST submission, Corporate Secretarial related matters and completion of Government Surveys for the Company
•    Handle audit, tax and financial statements related matters
•    Ad hoc queries / requests from stakeholders (Group/Division, Management, Business Partners etc)
 

Founded in 2006, Sun Venture is a long-term investor with a methodical and disciplined investment approach. At Sun Venture, we invest globally and across different asset classes such as public equities, fixed income, private markets funds, real estate, private equity and alternatives.

www.sunventure.com

As part of Sun Venture's Investment Strategy team, the Analyst will assist in the development and implementation of the investment programme for Sun Venture, with a focus on Hedge Funds.

You will be responsible for assisting the team in conducting research of fund managers and financial markets through a rigorous due diligence process and regular monitoring of investments:

• Assist in third-party fund manager research and the preparation of investment reports, encompassing both qualitative and quantitative research, with a focus on Hedge Funds.
• Research and assist in the market mapping of fund managers and collate relevant data for future investments.
• Due diligence updates for existing and potential investments, including updating performance tables and analytics.
• Assist in the preparation of monitoring reports.
• Maintain the firm's proprietary performance analytics models.
• Assist in gathering relevant commentary and data from both offline sources (fund manager inputs) and online sources (official statistics) for top down and bottom up analysis for Tactical Asset Allocation (TAA).
• Assist in other ad-hoc projects and tasks related to the investment programme.

• Degree in Accountancy, Business Administration, Finance, Economics, or equivalent. Candidates with CFA qualification will have an advantage.
• A minimum of 2-3 years of relevant investment experience in Hedge Fund analysis.
• Passion for investment management, with knowledge or experience in portfolio management technicalities.
• Detail-oriented, organized, and thorough.
• Strong communication and analytical skills.
• Motivated, proactive, and able to thrive in a fast-paced environment.

We are a prominent single-family office, seeking an Senior Investment Operations Analyst to join our team in Singapore to manage a diversified multi asset investment portfolio for the family.  We are looking for an experienced individual to support the team in the administration of funds, performance reporting and wider operational support. 

The Role

Our team is small, so you will need to be flexible, pragmatic and solutions oriented.  You will be responsible for investment administration, specifically investment performance reporting, investment execution and custodian management.  Main responsibilities include:

Investment Performance Reporting

·         Prepare standard monthly performance reports including collation of external investment manager reports and valuation

statements.

·         Prepare quarterly performance reports, updating IRRs and multiples for illiquid funds.

·         Reconcile performance reports to custodian statements and management accounts.

·         Collate capital call/distribution notices and update illiquid funds records.  Reconcile outstanding commitments and

capital call amounts to the actual notices.

·         Prepare monthly reconciliation of cash flows to investment movements.

·         Prepare ad-hoc performance analyses including asset class attribution and external benchmark comparisons.

·        Use of Bloomberg to acquire market or index data.

Investment Execution

·         Oversee the full trade life cycle and ensure the team is aligned for authorizations.

·         Follow through on investment decisions ensuring accurate and timely execution by brokers and custodians.

·         Coordinate investment execution, eg completing subscription forms, compiling KYC documentation and obtaining

director signatures.

·         Liaise with the custodian to instruct investment subscription and ensure cash settlement.

·         Collate and review contract notes received directly from fund’s administrator and/or the custodian.

·        Manage transactions during the life of an investment, eg capital calls.

Custodian Management

·         Liaise with the custodian to ensure the provision of timely and accurate data on investments, including valuations, for

group financial reporting.

·         Review data input in the custodian’s custody/reporting system.

·        Reconcile fees charged by the custodian.

General

·         Drive management of large BAU items such as reporting and taking ownership of delivery timelines.

·         Provide day-to-day guidance, mentoring and training of juniors.

·         Take initiative to lead and drive projects, improving operational efficiency and investment reporting.

·         Liaise with members of the CFO team, auditors and administrators for the year end audit.

·         Liaise with Head of Internal Audit and external auditors to support internal audit of investment activities.

·         Develop and maintain positive working relationships across the company and other family office entities.

·         Commit to developing yourself within your role, undergoing training where necessary.

·         Proactively promote and maintain high standards at work – taking the initiative to resolve and/or draw attention to areas

that don’t meet required standards or any issues that arise.

Qualifications/Experience

·         Strong academic background with demonstrated analytical capabilities, detail orientated and excellent written and oral communication skills. These capabilities will be tested during the recruitment process.

·         Strong candidates will be undertaking or have completed further professional studies (for example CISI IOC).

·         Advanced excel skills and good knowledge of Microsoft Office.

·         Experience with Solovis would be helpful, but is not essential.

·       Experience of private markets would be advantageous, but is not essential.

Attributes

·         We are looking for a candidate who demonstrates the core values of the family office, someone who takes pride in using

their initiative, in being flexible and agile in times of change and who demonstrates integrity and loyalty to the family,

our colleagues and our stakeholders.

·        Excellent interpersonal skills are critical.  The right candidate will work well alongside both their London-based

investment colleagues and also their Singapore-based family office colleagues to deliver the best possible service to the family.

• Discretionary bonus scheme.
• CPF Contributions.
• Wellbeing flex fund.
• Hospital & Surgical Cover.
• Dental Insurance.
• Personal Accident Cover.
• Outpatient Clinical Insurance.
• Life assurance.
• 23 days holiday.
• Employee Assistance Programme.
• Access to product discounts.
• Campus perks - free barista coffee and lunch.
• Learning & Development allowance.

Responsibilities

Develop an in-depth understanding of Incident Management Lifecycle

• Build the knowledge base and understand the various application service flow  product, and services

• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

• Liaise with L2 support groups to collaborate on the resolution of incidents and problems

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Track update and resolve all assigned requests in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

• Enhance technical skills through participation in ongoing training

• Able to communicate and work cordially in global team with teammate from different culture and in time zone.

• Ensure all incidents and changes are in compliance to ITIL and operation policy

• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

• Supporting the Command and Control of all Critical and High priority incidents for Visa services

• Strive to enable the team to restore IT services as soon as possible using Incident Management techniques

• Timely communication/update to all stakeholders, including senior/executive management. transform technical detail into business language and meet OLAs.

• Drive Improvement of Service Quality by preventing future interruptions to service by way of Continuous Improvement via Problem Management interfacing with Global Problem Management & Support teams

• Ensure accurate logging of incidents in ServiceNow, producing incident summary reports/executive summaries, other reports, appropriate for use in post incident review or for formal internal/external customer review

• Ensure all functions adhere to all policies and procedures to meet the requirements of the Audit, Regulators and Compliance guidelines.

• Representation & Participation for the Major Incident team during operational meetings

• Ability to prioritize and multitask. Flexibility and adaptability in work approach

• Ability to communicate well and manage highly stressful situations during the Incident.

• Ability to work unsupervised and make decisions based on the policies and procedures

• This role may require Weekend On-call support.

• Role modelling Visa's leadership principles

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About the job:

The successful candidate is to manage and drive special projects from end to end in accordance with the timeline and desired outcome, as well as plan, budget, oversee and document all aspects of the specific projects, while providing data analysis support. Work closely with the project management team to make sure that the scope and direction of each project is on schedule, as well as other internal stakeholders for support. This is a great opportunity to learn from and step into a leading on-demand food delivery experience!

Responsibilities:

• Support project management team in providing insights and data analysis to push projects
• Closely managing and driving projects, roadmaps, milestones, timeline and achievements
• Monitoring project KPIs, building and managing project dashboard to help evolve and define project vision and strategy coordination and completion of projects on time within budget and within scope
• Set deadlines, assign responsibilities and monitor and summarize progress of project
• Develop a detailed project plan to monitor and track progress
• Working closely with other departments to achieve best possible outcomes
• Perform risk management to minimize project risks
• Prepare reports for management regarding status of project

The data team has grown from 1 Business Intelligence Analyst to 4 members in the past year. The team's vision, mission, and scope have expanded from on-demand reporting to high-scale data management platform engineering. The resulting systems will be the cornerstone of pushing Flowdesk activity to the next level.

It will enable the development of in-house data products and improve the performances of both tech and trading daily operations.

Now, we are seeking a Business Analyst – Trading Data Specialist to bridge the gap between trading teams and data operations.

In this role, you will focus on producing, reconciling, and ensuring the accuracy of critical trading data. Your insights and problem-solving skills will directly contribute to the efficiency and performance of our trading operations.

Your mission will be to

• Collaborate with trading teams to understand data requirements and ensure timely delivery of actionable insights.
• Design and implement processes to generate, validate, and reconcile trading data across systems.
• Investigate and resolve data discrepancies, ensuring accuracy and consistency in reports and dashboards.
• Analyse trading performance metrics, identifying trends, anomalies, and opportunities for improvement.
• Develop and maintain dashboards and tools to provide traders with real-time data insights.
• Create detailed documentation for data workflows, reconciliation processes, and reporting standards.
• Partner with stakeholders to define and prioritize data-related projects and improvements.
• Identify inefficiencies in data production and reconciliation processes, proposing and implementing improvements.
• Ensure compliance with industry standards and best practices for data management and reporting.
• Support the automation of repetitive tasks to streamline data workflows.

Background and experience

• Fluency in English (French is a plus).
• Strong understanding of trading operations and financial instruments (crypto, derivatives, spot …).
• Proven experience in data analysis, reconciliation, and reporting within a trading or financial environment.
• Proficiency in data tools and technologies, such as SQL, Dbt, and Looker.
• Familiarity with scripting languages (e.g., Python) for data processing is a plus.
• Experience with databases and data pipelines; knowledge of data warehousing solutions is advantageous.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication skills, with the ability to present complex data to non-technical stakeholders.

• International environment (English is the main language)
• An allowance of 400 SGD / per month / per person in the household
• Top-of-the-range equipment Macbook, keyboard, laptop stand, 4K monitor & headphones
• Team events and offsites
• Coming soon, gym memberships, international mobility & lot of other cool benefits!

Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet!

Here's what you can expect if you apply

1. HR call (30') Get to know Flowdesk and discuss your experience.
2. Technical Interview (45') with the Lead Data
3. Technical meeting (60') with the Head of Infrastructure and Data
4. Culture Interview with HR (45')
   

We focus on conversations, not trick questions. These discussions will help you understand how Flowdesk operates and allow you to share your journey and what you’re looking for in your next role.

So... Ready to Join Us?

If you’re excited by the opportunity to shape crypto's future and directly impact our cutting-edge infrastructure, we’d love to hear from you! Apply today and let’s explore how we can build great things together.

Control Risks is looking to hire a Senior Open Source Intelligence Analyst to support a premier client of ours. The Senior Open Source Intelligence Analyst will conduct research and provide intelligence to the Threat Assessment Management Services (TAMs) in a timely manner to support the investigation and mitigation of threatening incidents or behaviours. OSINT analysts also support Executive Protection and employee, facility, event safety and security by providing persistent situational awareness research and support.

Responsibilities include, but not limited to:

• Assist the Open Source Intelligence Program Manager as required to fulfil project requirements, assist in task delegation, and provide quality control.
• Review intelligence reports for grammatical and spelling errors as well as research and analysis quality.
• Utilize OSINT research methodology for real-time situational awareness and analysis.
• Monitor worldwide events; identify events with the potential to impact the Client's assets, executives, and operations. Examples of relevant event categories include, but are not limited to: natural disasters, transportation disruptions, political instability, terrorism, and crime
• Intensive analysis of data collected and produce timely, useful, and custom-tailored intelligence reports, threat assessments, and Person of Interest (POI) investigation reports, etc.
• Identify POIs who exhibit concerning, unwanted, or violent threatening behaviour toward the Client, its executives, employees, or community
• Research, evaluate, and assess and continually monitor POIs and their activity and disseminate information to Client stakeholders as needed.
• Situational awareness coverage for Client events, employee travel, and executive protection
• Draft and review concise notifications for distribution to the Client's decision-makers and global security leaders
• Identify potential risks and negative sentiment on social media, news sites, forums etc. to provide protective intelligence in support of executive security.
• Collaborate with a cross-functional team of other global security professionals in support of the TAMs 24/7/365 operations and develop effective relationships with other stakeholders.

• 5+ years of experience and relevant education (bachelor’s degree in history, political science, international relations, intelligence analysis, criminal justice, regional studies, or a related discipline; master’s degree strongly preferred)
• Able to provide guidance and mentorship to junior analysts as needed.
• Experience with OSINT methodology
• Broad knowledge of geopolitical affairs, and global awareness of influences on business goals and strategies
• Attention to detail, with the ability to anticipate trends which may have an impact on the organisation, extending to environment and people
• Ability to interpret high volumes of data, from multiple sources
• The ability to compile concise and accurate reporting, using the appropriate language for its audience
• Work well under pressure in moments of emergency response
• Responsive to changing environments and adaptable to unpredictable circumstances
• Strong client focus and the ability to build and maintain relationships
• Excellent research, analytical, writing, and verbal presentation skills
• Excellent skills, in MS office, and confident to learn new systems
• A team player who works professionally with colleagues and stakeholders at all levels
• An excellent understanding of client and business confidentiality
• Cultural awareness and ability to work alongside a global team
• Proactive and confident in articulating ideas with peers across organisation
• Ability to demonstrate resilience and perseverance in difficult situations

As an API Functional Business Analyst, you will serve as a key liaison between technical teams and business stakeholders in the successful delivery of API solutions. Your role will involve gathering, analyzing, and documenting requirements to enhance our API offerings, ensuring they meet the business needs and comply with industry standards.

Key Responsibilities:

• Gather and document business requirements for API functionalities from stakeholders.
• Payment Experience is must
• Translate business requirements into functional specifications for technical teams.
• Conduct analysis of existing APIs and provide recommendations for improvement.
• Collaborate with developers to ensure understanding and execution of requirements.
• Define API testing strategies in coordination with the testing team.
• Facilitate discussions on API design, usability, and performance with stakeholders.
• Monitor API performance and propose enhancements based on user feedback and data analysis.
• Maintain comprehensive documentation, including API specifications, user guides, and training material.
• Stay updated with industry trends and best practices regarding API development and implementation.

Qualifications:

• Bachelor's degree in Computer Science, Business Administration, or a related field.
• Minimum 5 years of experience as a Business Analyst with a focus on APIs.
• In-depth knowledge of API technologies, standards, and best practices (e.g., REST, SOAP, JSON, XML).
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Experience working with cross-functional teams and translating technical concepts for non-technical stakeholders.
• Excellent communication, documentation, and presentation skills.
• Familiarity with Agile methodologies is a plus.
• Passion for technology and a keen interest in improving business processes through API solutions.

Your contribution to something big

• Mine, model and analyze datasets to drive optimization and improvement of business strategies
• Support in bringing data together and creating insights in the marketing function; work with teams across different country, different functions
  • E.g. Vehicle application Catalogue, vehicle/application/product analysis, Market potential analytics etc.
• Support in digital projects such as eCommerce
• Develop smart and efficient solutions to reporting and data extraction needs using SQL, Python etc
• Prepare analysis and actionable insights that will be used to support or devise new marketing strategies
• Prepare reports and utilize PowerBI for data visualization
• Assist in other ad-hoc analytics projects

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

We are looking for a Senior Data Analyst that is excited about the below Mission and Outcomes over the next 6-12 months.

Mission:
Drive informed decision making within the COO’s organization by turning data from our Accounting, Corporate Secretary, FinTech and Compliance operations into actionable insights that improve the robustness and profitability of Sleek’s operations.

Outcomes: 

1/ Data reliability 
Ensuring that your analysis is at least 90% accurate, with clear understanding and explanation of what causes the 10% gap.

2/ Dashboard creation and management 
- Visualizing data in Looker Studio or Tableau, in a way that is clear and concise
- Calculation of metrics are to be consistent with existing dashboards
- Dashboards are to be prototyped with the end user in Google Sheets before created
- Efficient/ scalable solutions to be proposed to ensure long-term sustainability of dashboards
- Dashboard usage is to be reviewed every quarter those with low utilization are to be archived

3/ Documentation 
Ensure all key metrics and calculations are clearly documented in Google Docs and pinned/ linked in our internal Wiki or Slack channels.  Language should be accessible to other Data Analysts and non-technical stakeholders.

4/ Data quality recommendations
Work with Tech, Product and Data Engineers to ensure data pipelines are robust and efficient, so that Big Query is maintained as best as possible.

5/ Collaborate with other Data Analysts 
Even though you’ll be embedded within the functional team and working independently, you’ll need to contribute to an inclusive, friendly, knowledge sharing culture with other DAs, so that everyone is aware of each other's workstreams/ sprints, challenges and learnings.

To do this, you will have a minimum of 5 years experience as a Data Analyst.

The interview process

The successful candidate will participate in the below interview stages (note that the order might be different to what you read below). 

We anticipate the process to last no more than 3 weeks from start to finish. Whether the interviews are held over video call or in person will depend on your location and the role. 

Case study
A ~60 minute chat with the Hiring Manager (COO) or CFO and 1-2 other Data Analysts, where they will give you some real-life challenges that this role faces, and will ask for your approach to solving them.

Career deep dive 
A ~60 minute chat with the Hiring Manager (COO). They’ll discuss your last 1-2 roles to understand your experience in more detail.  

Behavioural fit assessment
A ~60 minute chat with our Head of HR or the CFO, where they will dive into some of your recent work situations to understand how you think and work.

Offer + reference interviews
- We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us. 
- We are offering SGD 3,000 to SGD 4,000 monthly remuneration for this role, along with the other financial, wellbeing and lifestyle benefits mentioned earlier in the job description.

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2-3 days per week if you live in Singapore or Hong Kong, or 5 days per week if you’re fully remote. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilizing AI in our space and are developing a regional center of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp: Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through Sleek Sign. We aim to be Carbon Neutral by 2030.

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

• Support and advocate for Visa clients comprised of financial institutions and vendors
• Properly escalate incidents promptly per support guidelines and procedures
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
• Work simultaneously and independently on multiple platforms
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
• Support scheduled changes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.